Co-location service from Bell. Version 1.0 April 10, Updated as of 4/10/2007 1

Transcription

1 Co-location service from Bell Version 1.0 April 10, 2007 Updated as of 4/10/2007 1

2 Contents 1. Introduction Service features Installation guidelines a. Equipment installation in racks b. Air conditioning c. Cabinets and cages Managing your service a. Requesting additional access cards b. Requesting additional keys c. Requesting additional power Fire and safety requirements a. Equipment b. Health and safety c. Fire protection d. Security e. Dust mitigation f. Electrical g. Seismic considerations h. Grounding Billing information Customer service and trouble reporting information... 9 Updated as of 4/10/2007 2

3 1. Introduction Thank you for choosing Bell as your Co-location service provider. The purpose of this document is to help you get the most out of your service. Included is information regarding your co-location service s features, equipment, systems environment, access tools, safety standards, billing and customer service. 2. Service features The service you have selected may include one or more of the following components: Right of access to and use of equipment space in a Bell co-location facility. The equipment space may consist of one of the following: o Secured cage space with gated entry and a security device to allow access to the interior space o Secured cabinet space with all power conduit and communication/network cables supplied by overhead tray access or from beneath raised flooring Ancillary services including access to generator-protected AC power, as requested and as available as per the table below: Co-location space AC power availability Half cabinet space One 15 amp, 120V electrical circuit 1 Full cabinet space Two 15 amp, 120V electrical circuits 2 Full cage space Full cage space does not come pre-wired with standard AC power 3 1. Maximum allowance of two 15 amp 120V electrical circuits per half cabinet space 2. Maximum allowance of four 15 amp 120V electrical circuits per full cabinet space 3. Maximum allowance of six 15 amp 120V electrical circuits per full cage space Heating, ventilation and air conditioning (HVAC) sufficient to maintain the temperature within the range of 10 to 25 C as measured at the return intake of the air conditioning units Facility and cabinet/cage access o Up to four access cards to the co-location facilities as part of the initial standard service offer. To request additional or replacement cards please refer to the section Requesting additional access cards o Two keys to your half cabinet, full cabinet or full cage space. To request additional or replacement keys please refer to the section Requesting additional keys Updated as of 4/10/2007 3

4 3. Installation guidelines es These suggested guidelines are provided to assist with the installation of your equipment. Specific installation instructions are unique to your equipment and are provided by third party equipment vendors. Although installation services are provided by Bell, ongoing adherence to these guidelines will help ensure that you optimize the the quality of your installation and the performance of your equipment. 3a. Equipment installation in racks All units of equipment should be installed, aligned and secured in accordance with your equipment manufacturers specifications and standard telecommunications practices All installer-mounted units should be secured on each side of the unit with a minimum of four screws in the upper and lower mounting holes. Units exceeding 200mm in height require an additional mounting screw on both sides for each additional 200mm interval. Equipment should not be stacked without securing it to the cabinet Additional screws may be required for heavier units or as required by manufacturers' specifications All units of equipment (including cabling, connectors, etc.) should not extend beyond the front or rear edges of the base or guardrail of the frame Mounting space adapters should be used where hole spacing is incorrect for the equipment being mounted in the frame, bay or cabinet. The frame, bay or cabinet should not be drilled to accommodate equipment mounting Installation of power and data cables should be neat and tidy. Cables should be run down the sides of the racks and enter the equipment from the front or rear. Cables should not have excessive slack 3b. Air conditioning Facilities Most facilities have raised floors with cool air distributed beneath the floor and blown up into alternating equipment aisles. This system is designed to optimize air circulation. Equipment aisles with perforated floor tiles are cooled as the conditioned air blows up through the holes in the floor Bell provides HVAC sufficient to maintain the temperature with the range of 10 to 25 C. It should be noted that the air conditioning system operation is typically based on the return air temperature of the air entering the air-handling units. There may be hot spots within the room where the temperature is higher within co-location cabinets 3c. Cabinets and cages Co-location cabinets have been designed to accommodate PC tower configuration equipment, or a limited number of rack-mounted servers. Cooling is typically by means of fans mounted at the top of the cabinet which draw hot air out and pull in cooler air from below When blade or rack-mounted servers are installed, sub-optimal cooling may result in some situations. These types of servers are designed to blow air from front to back. Please note: o It is important to ensure that the front of the equipment is aligned with the cool aisle so that cool air is circulated through the equipment Updated as of 4/10/2007 4

5 o o If the servers are mounted with gaps between them, consideration should be given to installing cover plates over the spaces between servers. This is to ensure that hot air from the lower servers does not find its way into the air intakes of the upper servers In some situations, such as when customer equipment is generating too much heat, it may be desirable to change the perforated metal cabinet doors with wire mesh doors to improve the air circulation through the cabinet. Such requests should be directed to Bell to arrange to have the doors changed. There will be an additional fee for this request 4. Managing your service To request additional space or power please contact your account representative. 4a. Requesting additional access cards Bell will provide up to four access cards to its co-location facilities as part of the initial standard service offer. To request additional access cards please visit and download the Co-location access card request form which is located under Hosting & Web Sites. Please complete the form and fax it to If an access card has been lost or stolen please notify Bell within 24 hours by calling customer care at The following documentation is required for each person requesting an access card: Access card request form Digital photo Criminal record check Please note that prior to receiving access to the equipment space you will be required to provide Bell with criminal record checks for all individuals entering a Bell facility on your behalf. All individuals entering a facility shall, at all times, display appropriate and visually prominent identification. 4b. Requesting additional keys Bell will provide customers with two keys to your half cabinet, full cabinet or full cage space as part of the initial standard service offer. To request additional keys please visit and download the Co-location key request form which is located under Hosting & Web Sites. Please complete the form and fax it to If an access card has been lost or stolen please notify Bell within 24 hours by calling customer care at c.. Requesting additional ditional power To request additional power please visit and download the Co-location new power supply request form which is located under Hosting & Web Sites. Please complete the form and fax it to Fire and safety requirements The procedural requirements set out below are intended to provide a safe and secure working and operating environment for all users of the facility. Failure to comply with these requirements has Updated as of 4/10/2007 5

6 the potential to adversely affect the safety and integrity of the entire facility. Therefore, these requirements shall be enforced at all times. Failure to comply may result in corrective measures being taken by Bell and any associated costs being charged to the offending customer. 5a. Equipment All equipment shall be Canadian Standards Association (CSA) approved and bear the CSA symbol Customers shall not install racks or cabinets within their cages. For any rack or cabinet installation a request should be submitted to Bell. There will be an additional fee for this request Customers shall not install their own uninterruptible power supply (UPS) systems or electrical service within cabinets or cages without the prior written approval of Bell. To inquire about installing your own UPS, please contact your Bell account representative. 5b. Health and safety Equipment installation must meet the requirements of the Canadian Electrical Code (CEC), Bell and any local municipal or provincial authority Designated customer representatives (DCR) shall assess the workplace to determine if the use of personal protective equipment is needed (for example, head, eye, face, hand, or foot protection). You must ensure that all DCRs are trained and instructed in the proper use of safety equipment All activity within the co-location space shall be carried out in accordance with industry standards for such activities If a DCR becomes aware of a pre-existing condition within the facility that impacts or could impact the safety or integrity of the facility, please contact your Bell account representative to notify them of the problem Alcohol, drugs, firearms, weapons, explosives, food and non alcoholic beverages are not allowed to be brought into any facility Metal measuring tapes, ropes, or similar devices with metallic thread woven into the fabric are prohibited in areas where they could come in contact with energized parts of equipment or circuit conductors Use of metal ladders is prohibited in areas where the ladder or the person using the ladder could come into contact with energized parts of equipment, fixtures or circuit conductors Sufficient access and working space shall be provided and maintained about all electrical equipment to permit safe operations and maintenance Minimum working clearances shall be maintained around equipment racks. Typically, this is one metre in front of the rack and 60cm at the rear of the rack 5c. Fire protection Upon discovery of fire or smoke, please evacuate the building then call immediately Nothing shall be placed on top of a unit of equipment that could interfere with the airflow necessary for the cooling of that equipment All doors in co-location space shall be kept closed at all times. Fire doors and internal security doors shall not be blocked, jarred open or have lock assemblies impeded or disabled Updated as of 4/10/2007 6

7 Drawings, documentation, and all other flammable materials (e.g. waste paper, foam, plastic, cloth bags, packing boxes and crates) used in and around equipment, including those within the equipment space, during the work shift shall be removed at the end of each shift and stored in a fire resistant environment or taken off-site Smoking is not permitted in the facility, or within ten metres of any building entrance Used smoking materials, including, but not limited to, cigarette butts and partially smoked cigarettes, shall not be brought into any facility 5d. Security DCRs shall wear valid company picture identification (above the waist, and visible from the front) at all times while in a facility. This identification shall show: the company name, employee name, employee signature, card number, and current photograph of the employee Whenever a DCR is responsible for work activities in an unattended facility, the facility shall be kept secure at all times. The DCR shall guard against and take necessary steps to prevent unauthorized visitors from entering the facility The DCR shall keep doors, windows and gates closed at all times The DCR shall be responsible for the security of their personal valuables, tools, materials and vehicles Unauthorized equipment or devices such as cameras, recording equipment, metal ladders, etc. shall not be permitted in facilities without the prior written permission of a Bell representative The DCR shall not adjust or disable any HVAC, humidity control, or building alarm system, nor open any electrical panels or operate any circuit breakers to any systems and equipment except those that are located within their own equipment space and dedicated to their own equipment. Any necessary adjustments should be requested through the Bell help desk 5e. Dust mitigation The DCR shall perform general cleaning of the co-location space around the area in which work is being done regularly during equipment installation or removal. Care shall be taken to generate a minimal amount of airborne dust The cutting, filing, drilling, and milling or painting of any installation materials, etc. shall be done outside of the facility s equipment space. When drilling equipment or structures that cannot be removed from the facility, approval to carry out such work shall be requested of Bell. DCRs shall take proper dust prevention and collection measures. These measures shall include the use of a High Efficiency Particulate Arrestor (HEPA) vacuum, capable of filtering particles larger than.3 microns in size, and equipped with a static dissipative hose to capture dust and chips from the drilling of ironwork and equipment during the unpacking process and while cleaning cable racks and equipment 5f. Electrical Portable electrical tools shall be grounded or double insulated Electrical appliances such as vacuum cleaners, hand drills etc. shall be grounded UPS-protected circuits are to be used exclusively for telecommunications and computer equipment or rack-mounted fans. External fans or appliances used for the installation work Updated as of 4/10/2007 7

8 may not be plugged into UPS receptacles under any circumstances. If no unprotected electrical receptacles are within reach of the appliance leads, extension cords shall be run to the nearest unprotected electrical outlet All extension cords being used shall have a grounding conductor. Multiple plug adapters are prohibited. Use of extension cords beyond the installation interval is prohibited Unused openings (including conduit knockouts) in electrical enclosures and fittings shall be closed with appropriate covers, plugs or plates. Electrical enclosures such as switches, receptacles and junction boxes, shall be provided with tight fitting covers or plates If you have circuit ratings exceeding 15 amps running to cabinets, you must ensure that any power bars, receptacles and equipment connected to the circuit are rated for the increased current load Power bars shall not be daisy-chained together to provide additional receptacles. If the existing power bar within the cabinet has insufficient receptacles for the amount of equipment installed in the cabinet, then you must put a request into Bell to have the power bar upgraded. There will be an additional fee for this request 5g. Seismic considerations All equipment must be securely fastened to relay racks. The only exception is PC tower configuration equipment that is contained within a fully enclosed cabinet 5h. Grounding All chassis, shield, and equipment ground bonds may be made using a solder-less wrapped connection, a soldered connection, or single-hole ring type crimped connector mounted to a properly prepared surface of the frame, bay, or cabinet with suitable hardware and shakeproof lock washer. The placement of the lock washer shall be between the head of the securing device and the connector, not between the connector and the contact surface Frame ground connectors, chassis, shield, and equipment bonds shall not be stacked one on top of the other under the same mounting hardware A grounding conductor shall not be secured or supported by metallic clamps that completely encircle the conductor All ground connections shall be secure All grounding conductor contact surfaces shall be cleaned and treated with a non-oxidizing agent Chassis and shield grounds may be made using single-hole crimped compression connectors or by wire wrapping to an approved wire-wrap terminal. If a manufacturer provides a termination for a chassis, shield, or quiet ground, that bond shall be made Network Equipment Building Systems (NEBS) tested self-tapping screws and/or tooth-type lock washers are also approved for chassis grounding connections 6. Billing information Recurring monthly billing for your Bell service starts on the day your equipment is installed. Your first monthly invoice will include a pro-rated charge that covers the period from the installation date to your first monthly billing date. This invoice will also include a charge for the first full month Updated as of 4/10/2007 8

9 of service. Thereafter, you will receive monthly invoices based on your monthly billing date. The installation fees should appear on one of your first two invoices. For questions regarding your invoice, please contact a Bell representative at Customer service and trouble t reporting information In the event you experience any service issues with your co-location please contact the Bell help desk at Updated as of 4/10/2007 9