Who needs Message Vault?

Transcription

1 Who needs Message Vault?

2 Should you save your Voic ??

3 YES VM is a valuable company record.

4 BUT Can you find & retrieve an important voice mail???? OR was it deleted long ago?

5 Commonly Asked Questions 1) Why do I have to be concerned about backing up voice mail? 2) How can I quickly find specific voice mails? 3) Can I protect & redact messages? >Answers to the most common questions in the FAQ section.

6 For all your VM records. Makes it easy to Search & Access Preview & Choose Redact & Produce Manage holds & destruction Simplified Voic Archiving for Cisco Unity Connection

7 A little Little about About us.. Us Since 2004, we have been developing technically reliable applications for the Cisco collaboration platform that scale from workgroup to the enterprise. Our products are used globally to enhance productivity, reduce risk, and provide a higher level of organizational agility.

8 Our products.. Archiving Suite Unified Messaging Suite Our communications archiving suite offers efficient electronic record retention and retrieval, enabling quick response to customer service issues and litigation holds; while giving your IT staff a powerful tool to manage and track communications records. Unified Messaging Suite :Our Unify suite of products provides easy one touch unified messaging for Cisco Unity Connection phone system users and Google Gmail, Novell GroupWise or Lotus Notes. Unify integrates voice messaging, mobile technology and e mail for synchronized, realtime message management.

9 Ready to learn more? > Give us a call: (866) or > Contact your IT integration partner. We support a growing world wide network of IT integrators and consultants who sell our solutions. > us anytime: salesteam@donomasoftware.com > Visit our website: > Connect with us on social media: to access more in depth product literature.

10 Specifications & Product Literature

11 Easy, flexible voic archiving & administra on. MESSAGE VAULT Voic Archiving for Cisco Unity Connec on Secure, accountable policy driven record management of voic , along with the ability to search, filter, restore, redact and report on those messages. Key Features: Archives messages immediately, regardless of end user ac on. Messages easily searchable for download, restora on or repor ng. Message Redac on for trade secret/consumer protec on concerns on released records. Archives & Auto deletes Cisco LiveRecord messages. (Great for mailbox/storage management) Integra on with Cisco Jabber. Message Tagging for easy message grouping. Op onal End user self search for searching, replaying, tagging & restoring their own messages (only). Implements reten on policies easily. Extend message reten on indefinitely (great for customer service, legal hold & discovery). Message preview feature makes it easy to narrow down to specific records. Complete audit trail ac vity repor ng with mul ple administrator & privacy/rights levels. Auto check ensures all messages are archived, even a er a system outage. Graphical real me disk storage display. Supports easy archive re loca on. Available API for integra on into your exis ng compliance/discovery management systems. SERVER REQUIREMENTS Operating System: Windows Server 2008 R2SP1 64 bit mode with Web Server Role Processor: 2 GHz processor <5,000 subscribers. Add a processor >5000 subscribers Memory: 4 GB RAM Hard Disk: 400 MB of available space. Storage: 480kb for every 1 minute G7.11 voice message SUPPORTED PLATFORMS: Cisco Unity Connection server 8.5(1)SU3+, 8.6(2a)+ & 9.0(1), 9.0(x) & 9.1(2) ARCHITECTURE & LICENSING Optimized for a virtualized environment with VMWare ESXi 4.x or 5.0.x single VM or high availability. Licensed per user account to be archived. OUTPUT OPTIONS Secure encrypted reload to Cisco phone, burn to media or send via . SECURITY Secure Socket Layer (SSL) encryption Encrypted message archive ware.com info@donomaso ware.com (866) rev

12 Message Vault FAQ What does this product do? This product provides easy, flexible voic archiving for the Cisco Unity Connection phone system platform. It enables secure, accountable policy driven record retention of voic , alongg with the ability to search, filter, restore and report on those messagee records. You also have thee ability to redact messages, archive Cisco Live Record recordings and the ability for end users to search and restore their own messages from the archive. (They cannot however delete or otherwise modify the message from the archive.) Our latest release gives users the option to access their message archive from both a web browser and their Cisco Jabber call control client. Why do I have to be concerned about backing up voic records? For a couple of reasons: First, voic s are extremely common forms of communication, and often contain important information that should be saved. Like any other electronic record, if that message is accidentally deleted, it may be lost forever, or extremely labor intensive to restore from the voic system backup if it is possible to find the record in the message database. Additionally, with the changes in the U.S. Federal Rules of Civil Procedures in 2006, voic messages became recognized as a discoverable electronicc record. That means they fall under the same rules for document retention as any other relevant electronic record in regulated industries andd can be expected to be requested during legal discovery. The new Dodd Frank legislation is making this a significant consideration for financial institutions. How can I quickly find specific voic s? The system has an intuitive interface where you input search parameters to narrow down the voic s you would like to find. The search results are previewed on screen where the Administrator can select the voic s for download, restoration back to the phone system, or send securely via . An audit trail is kept of all activity. You even have the option to play and preview messages in your search list to make sure you have just the messages you want. Does this system enable me to do targeted message restoration? Yes! Message Vault makes it easy to find and restoree even just a single message quickly and efficiently. Instead of trying to pick through a backup of the entire message store s database files, administratorss quickly search and locate the needed messages, select and restore them directly to the user s phone account. It would be great if end users could restore their own voic messages instead of coming to IT. Is that possible? Yes! Administrators can turn on the option to grant users access to their own message history. From there they can search and restore just j their own messages. (They cannot delete a message.) There is also an Administrator controlled option whether they can also download or those messages. Thiss is a very popular feature because users can search for messages over long periods of time and many just preview them in Jabber or the web browser Message Vault FAQ 6/ 16/14 Page 1

13 without even bothering to restore them to their phone system. Extremely convenient and alleviates big headaches for IT who used to have to search and restore from backup. How can I tell when a message has been restored? When a voice message is restored to the phone system, it will be flagged as new triggering the Message Waiting Indicator and a new message if unified messaging is in use. This will enable the user to quickly see the restored message. The original archived message s data remains unchanged and the restored message is not then re archived. What happens if a user deletes a voic ? Voic s are archived as they arrive. If a user deletes the voic , a copyy will still be archived. This is in contrast to a backup scenario, where the voic record could bee deleted priorr to the backup and missed. Some information in voic s is protected by regulation or policy. Do you have a way to protect that information? Yes! Our new Message Redaction feature is easy and intuitive for those situations where a voice message must be produced that contains sensitive information protected by privacy policies, regulations or IP law. Can t I just use the archiver I have to archive voice messages via Unified Messaging? We strongly recommend Message Vault for archiving functionalityy rather than trying to archive unified messagingg for this purpose. Here s why: Message Vault is a policy driven voic archiving solution that runs in the background to capture and archive voice messages in real time. Unlike unified messaging, there is not the opportunity for messages to be deleted. More importantly the message store is contained within a single system. That can be extremely important for litigation, compliance and management. Unlike finding voic in an archive, Messagee Vault enabless the easy search for records in seconds based on the original meta dataa such as time, date, caller ID, etc. All activities are tracked with audit trail reporting. We like to use Cisco LiveRecord for ad hoc call recordings. Can Messagee Vault archive those records? Yes! Message Vault recognizes LiveRecord files and will automatically archive and delete them based on policy. That in turn frees up space in the user s voic box. Because LiveRecord files can be so large, this is a big help to IT in managing the amount of storage allocated for voic boxes. Speaking of storage how much do I need to archive messages? I m afraid of how big these files are. Message Vault is extremely efficient. The file format your phone system will dictate just how efficient the file size is, but using the most common file types, you can save up to 2 MILLION voic s per terabyte. As of this update, a terabyte is running an average of about $500. So you can savee a LOT of voic s very inexpensively.. The impact is less than popular office application files. Message Vault also includes a real time storage usage meter on its administration console. Message Vault FAQ 6/ 16/14 Page 2

14 Can I provide differing levels of administrator access? Yes. With Message Vault, multiple levels of access can be designated with differing levels of rights available. What happens if the system goes offline for a period of time? Message Vault will check for missed messages. If the Message Vault server is down it will automatically check for missed messages when the reboot is complete. What kind of security features are built into this product? There are several layers of security: The application can be configured to use HTTPS for an additional level of security into the application. (HTTPS is a protocol used by Web servers to transfer and display Web content securely. The data transferred is encrypted so that it cannot be read by anyone except the recipient.) Archived messages are encrypted and not playable until selected by Message Vault. Message Vault keeps an audit trail of all activity that even top level Administrators cannot edit. Does this system support Cisco s Class of Service toolset for managing users? Yes. This enables administrators to use the popular familiar. What if we need to vary the hold length for specific records? No problem. Message Vault allows for over rides of group policies for specific accounts by an authorized administrator. So if you decide that you want to hold onto certain records forr a different time period than the standard policy, this is easily accommodated. Speaking of archiving, what if we want to change the location of our archives? No problem. Message Vault has tools that enable you to easily migrate your archive location. Got a question you don t see addressed here? Give us a call! We re here to help. interface from the Cisco platform with which they are already (866) info@donomasoftware.com Message Vault FAQ 6/ 16/14 Page 3

15 Message Vault FAQ 6/ 16/14 Page 4

16 Message Vault Archiving : Solution Overview For users: Self service message search/play/restore For Legal/Compliance: Reduced risk & litigation costs For IT: Easy, policy driven archiving with familiar tools Donoma Message Vault Encrypted File System Unity Connection Server Users access their own message history via Jabber or web browser