UP, UP, UP AND AWAY WITH SUPERFAST #4GEE

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1 The leading source for pricing, knowledge, commissions and information inside EE Small Business Workshops Regster for one of Mainline s EE SB Workshops New EE Bonus New 10 EE Small Business Bonus from Mainline EE Network Update Celebrate EE s first anniversary with Mainline October 2013 UP, UP, UP AND AWAY WITH SUPERFAST #4GEE

2 Index contents Pricing & Commissions Summary 3 Round Up 4-7 EE Small Business Pricing 8-17 EE SB Compliance and Procedures 18 EE Corporate Pricing EE Corporate Compliance and Procedures 28 Orange Pricing Orange Compliance and Procedures 45 T-Mobile Pricing T-Mobile Compliance and Procedures 56 Accessories 57 DA Process Guidelines 58 BPS Quick Reference Guide 59 Mainline Support Teams 60 4GEE Coverage Accrington Aldershot Altrincham Amersham Aylesbury Ashby-de-la-Zouch NEW Ashford Ashton-under-Lyne Barnsley Basildon Basingstoke Beaconsfield NEW Bedford Belfast DS Berkhamstead Bicester Billericay Bingley Birmingham DS Blackburn NEW Blackpool Bolton Bracknell Bradford Brentwood Bristol DS Burton-on-Trent NEW Camberley Cardiff DS Chatham Chelmsford Chester-le-Street NEW Chorley Coalville NEW Colchester Coventry Crawley Derby DS Dewsbury Doncaster Dudley Edinburgh DS Farnborough Farnham Fleet NEW Gerrards Cross NEW Gillingham Glasgow DS Guildford Halifax NEW Harpenden Hemel Hempstead High Wycombe Hinckley NEW Hitchin Horsham Houghton-le-Spring NEW Huddersfield Superfast 4G - now available in 117 towns and cities DS Double speed - now available in 20 cities Hull Leatherhead Leeds DS Leicester Letchworth Lichfield Liverpool DS London DS Loughborough Luton Lytham St Annes Maidenhead Maidstone Manchester DS Marlow Milton Keynes Merthyr Tydfil Newbury Newcastle DS Newport Nottingham DS Oldham Oxford Pontefract Preston Reading Redhill Reigate NEW Rochester Rochdale Rotherham Runcorn Sale Sevenoaks Sheffield DS Shipley Slough Southampton DS Southend-on-Sea St Albans Stafford Stevenage Stockport Sunderland DS Sutton Coldfield DS Telford Thame Tonbridge Tunbridge Wells Walsall DS Warrington Watford Welwyn Garden City West Bromwich DS Weston Super Mare Wigan Windsor Woking Wolverhampton DS October 2013 isell 2

3 EE Pricing and Commissions Summary Increased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 9 and 20. IN WITH THE NEW New 24 month EE Small Business SIM Only talkplan due to launch Thursday 03 October. See page 12 for details. Decreased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 9 and 20. OUT WITH THE OLD The additional Nokia Lumia handset bonuses have been removed. Orange Pricing and Commissions Summary Increased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 30. IN WITH THE NEW Decreased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 30. OUT WITH THE OLD No changes to summarise in October No changes to summarise in October T-Mobile Pricing and Commissions Summary Increased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 47. IN WITH THE NEW No changes to summarise in October Decreased No changes to talkplan pricing and commissions in October. Multiple changes to handset pricing see page 47. OUT WITH THE OLD No changes to summarise in October NEW - Mainline Top Tips - look out for our new yellow flashes! TOP TIP EE small business handsets don t come with a SIM please remember to order one when you order your kit. EE small business stock is non-returnable so remember to ensure you have full confirmation of the deal with the customer and have performed the credit check before any stock is ordered and supplied to your customer. We recommend that you encourage your customers to call you instead of the network with any of their day to day account requirements. This will enable you to stay in control of your customer s mobile account as long as you have third party access. Your customers only need to call the network regarding disconnection issues. October 2013 isell 3

4 Round Up EE Small Business Dealer Workshops Mainline would like to invite you and your staff to attend one of our EE Small Business workshops in October. Thursday 24 October 2pm to 5pm Monday 28 October 2pm to 5pm Tuesday 29 October 2pm to 5pm The workshops will be held at Mainline s Offices in Burton-on-Trent 4GEE - the story so far Connecting EE Small Business EE Small Business deal stacking End-to-end processes and operations Workshop Registration If you would like to register for one of Mainline s workshops, please [email protected] or call our sales desk on Spaces will be allocated on a first come, first served basis and we will limit the spaces to 2 per dealer. Please also send us a list of any questions that you d like answering and any other topics that you would like to cover and we will try to include them in the working sessions. New 10 EE Small Business Bonus from Mainline If you or one of your colleagues attend one of our October dealer workshops, your business will be eligible to earn an additional 10 bonus on every new EE Small Business connection throughout October. The bonuses will be paid on eligible connections made from 01 October to 31 October 2013 irrespective of which session is attended. Terms and Conditions apply. October 2013 isell 4

5 Round Up EE s First Anniversary It s EE s first anniversary this month and here is a quick reminder of what the UK s biggest and fastest overall network has achieved in the last 11 months. 20 double speed cities with average speeds of 24-30Mbps. Fastest network rollout in UK history. Over 1 million EE customers in the UK. 117 UK towns and cities with 4G coverage to date. The biggest and fastest 3G and 4G networks in the UK. Average 4G Speeds 12-15Mbps. UP, UP, UP AND AWAY WITH SUPERFAST #4GEE NEW More 4G Coverage Announced! 4G has launched in 13 new towns and cities > Ashby-de-la-Zouch > Beaconsfield > Blackburn > Buckinghamshire > Burton-on-Trent > Chester-le-Street > Coalville > Fleet > Gerrards Cross > Halifax > Hinckley > Houghton-le-Spring > Reigate October 2013 isell 5

6 Round Up NEW iphone Offer for Orange and T-Mobile Small Business Customers 2 months FREE line rental Migrate your existing Orange and T-Mobile Small Business iphone customers onto EE in October and they will receive two month s line rental free of charge. Customers must be in their loyalty period and need to migrate from Orange or T-Mobile to a new 24 month EE Small Business contract with a new iphone 5c or 5s. Please note that the discount needs to be requested on your connections template as it is not automatically applied at the point of connection and this offer also excludes generic and SIM free devices. EE has not confirmed an end date for this promotion. > Touch ID with built-in fingerprint identity sensor > Up to 64GB on board storage > ios 7 the world s most advanced mobile OS > 4-inch Retina display > A7 chip and M7 motion coprocessor > 8 megapixel isight camera with panorama > 1080p HD video recording > Siri your intelligent assistant > FaceTime video calling > All-new Apple EarPods > Over 700,000 apps on the App Store > icloud your content on all your devices > 4-inch Retina display > Up to 64GB on board storage > A6 chip > 8 megapixel isight camera with panorama > 1080p HD video recording > Siri your intelligent assistant > FaceTime video calling > All-new Apple EarPods > Over 700,000 apps on the App Store > ios 7 the world s most advanced mobile OS > icloud your content on all your devices 4GEE Single User Plan Connect a iphone 5s 16GB to a 4GEE Unlimied 50 Single User Plan Buy the Handset iphone 5s 16GB Gold Buy the SIM EE Combi SIM - 10 Choose the Plan 4GEE Unlimited Add a Bundle 100 EU roaming 5 11 Handset Bonus 10 Earn Revenue Share Line Rental = 55 Line rental ( 55) x no of months (22) x % (15) 182 You earn = 349 4GEE Sharer Plan Connect 6 users to a iphone 5c 16GB to a 4GEE Sharer Plan Buy the Handset 6 x iphone 5c 16GB White - 2,250 Buy the SIM EE Combi SIM - 60 Choose the Plan 4GEE Sharer 15 1,050 Select the shared data allowance 4GEE and 16GB You need to submit EE SB bundle claim form Select the shared minutes & texts 2000 mins and Handset Bonus 60 Earn Revenue Share Line rental is (6 x 15)+(6 x 10) = 270 Line rental ( 270) x no of months (22) x % (15) 891 You earn = 1,227 October 2013 isell 6

7 20 BONUS Round Up Network and Distributor Promotions New New 24 Month EE Small Business SIM Only Plan EE is planning to launch its new 24 month SIM Only plan for Small Business customers on Thursday 03 October. Your customers can now get unlimited minutes and texts plus 4GB of data AND 6 months line rental free of charge - all for just per month! This is a time limited offer that will run until Friday 01 November Please use product code XBPLSP241 to connect this new plan. Customers will be also be eligible for a free migration to a handset plan of equal value or above from January Earn 102 commission Offer Extended Orange iphone 5 32GB Bonus Mainline is offering a 70 handset bonus for every iphone 5 32GB that is connected to an Orange Business or Consumer talkplan in October. *Prices shown include standard 10 handset bonus plus additional iphone bonus. Offer runs until Thursday 31 October BONUS Reminder Double Data from EE - offer extended EE has extended its Double Data offer until 29 October Your customers can get double the amount of data at no extra cost if they choose a Small Business 4GEE Phone Plan from 30 a month before 29 October Promotion applies to all new business customers that connect to a new EE Small Business single user tariff before 29 October Summer of Speed Winners After a hotly contested race to the finish line and an acceleration of EE sales, we were finally able to award our 12 Summer of Speed winners with their Silverstone keys! They will be racing around the world-renowned Silverstone Formula 1 circuit and continuing to out-manoeuvre the competition in 10 different high performance cars on Wednesday 02 October. Congratulations too, to our British Airways flight simulator winner we hope to see some evidence of your piloting skills as you take the skies in a jumbo jet! October 2013 isell 7

8 EE Small Business Pricing and Commissions Device Pricing 9 Single User Plans Single User SIM Only 12 Sharer Plans Bundles 15 Mobile Broadband 16 EE Business Benefits 17 NEW EE SB Compliance and Procedures 18 October 2013 isell 8

9 EE Small Business - Handset Pricing Handsets Business customers can choose from a range of 4G-ready smartphones and tablets that use all of the major operating systems - all on superfast 4GEE from EE. TOP TIP EE Small Business handsets and data products are not supplied with SIM cards in the box so you will need to purchase them separately. Manufacturer Model Colour Varients Status Format OS Trade Price Handset Bonus Apple^ iphone 5 16GB Black / White - Touch Apple ios q 10 Apple^ iphone 5 32GB Black / White - Touch Apple ios q 10 Apple^ iphone 5 64GB Black / White - Touch Apple ios q 10 Apple^ iphone 5c 16GB White / Pink / Yellow / Blue / Green New Touch Apple ios Apple^ iphone 5c 32GB White / Pink / Yellow / Blue / Green New Touch Apple ios Apple^ iphone 5s 16GB Silver / Gold / Space Grey Coming Soon Touch Apple ios Apple^ iphone 5s 32GB Silver / Gold / Space Grey Coming Soon Touch Apple ios Apple^ iphone 5s 64GB Silver / Gold / Space Grey Coming Soon Touch Apple ios BlackBerry Q5 Black / White - Touch Type BlackBerry 10 OS 232 q 10 BlackBerry Q10 Black - Touch Type BlackBerry 10 OS 356 q 10 BlackBerry Z10 Black - Touch BlackBerry 10 OS 253 q 10 HTC One M7 Silver - Touch Android 373 q 10 HTC One Mini Silver - Touch Android 273 q 10 Nokia Lumia 625 Black New Touch Windows 179 q 10 Nokia Lumia 820 Black - Touch Windows Nokia Lumia 925 Black - Touch Windows Nokia Lumia 1020 Black / Yellow Coming Soon Touch Windows Samsung Galaxy Ace III Black / White Coming Soon Touch Android Samsung Galaxy Note II Titanium / White - Touch Android Samsung Galaxy Note III Titanium / White Coming Soon Touch Android Samsung Galaxy S III Titanium / White - Touch Android Samsung Galaxy S4 Black / White - Touch Android 400 q 10 Samsung Galaxy S4 Mini Black / White - Touch Android 270 q 10 Sony Xperia SP Black / White - Touch Android 223 q 10 Sony Xperia Z Black - Touch Android 339 q 10 Sony Xperia Z1 Black / White Coming Soon Touch Android Handset Bonus payable on new connections and upgrades as long as the handset was purchased from Mainline. All handsets should be purchased using the T-Mobile purchasing route and are non returnable. ^Only available to iphone accredited dealers. SIMS EE Nano standard LTE Pay Monthly SIMs For iphone 5, iphone 5c and iphone 5s only. 10 EE Combi LTE Pay Monthly SIMs (Micro or standard) For any handset other than an iphone 5 and above 10 TOP TIP All EE Small Business handsets are non-returnable. Faulty handsets can be returned to the warehouse for validation. Data Devices Manufacturer Model Status Trade Price Alcatel L Alcatel Y Huawei E5776 4G Mobile WiFi - 54 Huawei B593 Router Coming Soon 182 Tablets Manufacturer Model Trade Price Sony Xperia Z Tablet 405 p Loan Devices Would you like to demonstrate the latest 4GEE devices to your customers? You can loan any of the following devices from Mainline for a 7 day period. Just [email protected] to reserve a device. E5776 Mobile WiFi Nextivity BlackBerry Z10 BlackBerry Q10 BlackBerry Q5 Nokia Lumia 625 Nokia Lumia 925 October 2013 isell 9

10 EE Small Business - Single User Plans 4GEE Single User Plans EE s Single User plans provide all of the benefits of superfast 4G mobile connectivity for Small Business users. They are great for sole traders as well as individual users with higher data and call requirements within small businesses, for example the Managing Director or Sales Director. TOP TIPS Single User plans are not just for sole traders. Did you know that you can connect up to 20 single users on one customer account? EE s 24 month 4GEE phone plans from 30 come with double data if your customer joins EE before 29 October Plans start from 25 per month depending on the amount of data, calls and texts that your customer requires and EE s unlimited plans for single users start from 35 per month and include unlimited calls and texts and a minium of 2GB of data. Margin Example 4GEE Single User Plan Connect an HTC One Mini to a 4GEE Unlimited 45 Single User Plan Buy the Handset HTC One Mini Buy the SIM EE Combi SIM - 10 Choose the Plan 4GEE Unlimited Add a Bundle 100 UK to EU 5 11 Handset Bonus 10 Earn Revenue Share Line Rental = 50 Line rental ( 50) x no of months (22) x % (15) 165 You earn = 430 Business Benefits These star EE business benefits are included free of charge in all Small Business contracts. Star Selling Point Inclusive WiFi Benefits This gives your customer access to BT s WiFi hotspots and WiFi on the London Underground provided by Virgin Media. Star Selling Point Data Alerts Your customers can stay in control with alerts. Whenever their data allowance runs low, EE will send an SMS alert. When it s run out, they can stop or buy a bundle. Star Selling Point Faulty Replacement Service If your customer s device is faulty, EE will replace or repair it at no extra charge. Star Selling Point Clone Phone Lite Clone Phone Lite automatically backs up 500MB of important things like contacts, calendar and photos. For a full list of EE s standard business benefits see page 17. October 2013 isell 10

11 EE Small Business Pricing - Single User Plans 4GEE Single User Plan Commissions Use the following tables to confirm the commission levels you can earn from connecting and upgrading to a 4GEE Single User plan. EE s Double Data promotion is available on all 4GEE Unlimited Single User plans until 29 October The data allowances that are listed include the double data allowence. DD New Commissions Product Code Data Minutes and Texts Line Rental (ex VAT) Tenure Commission Repayable Revenue Share Advance Revenue Share from month 3 X13B24H02 4GEE 1GB 2GB DD Unlimited month % X13B24H03 4GEE 4GB 8GB DD Unlimited month % X13B24H04 4GEE 8GB 16GB DD Unlimited month % X13B24H05 4GEE 16GB 32GB DD Unlimited month % XB32GB60 4GEE 32GB Unlimited month % X13B24H01 4GEE 1GB 2GB DD month % XB4GB35 4GEE 4GB month % XB8GB40 4GEE 8GB month % XB16GB45 4GEE 16GB month % XB1GB25 4GEE 1GB month % Upgrade Commissions Product Code Data Minutes and Texts Line Rental (ex VAT) Tenure Commission Repayable Revenue Share Advance Revenue Share from month 3 X13B24H02 4GEE 1GB 2GB DD Unlimited month % X13B24H03 4GEE 4GB 8GB DD Unlimited month % X13B24H04 4GEE 8GB 16GB DD Unlimited month % X13B24H05 4GEE 16GB 32GB DD Unlimited month % XB32GB60 4GEE 32GB Unlimited month % X13B24H01 4GEE 1GB 2GB DD month % XB4GB35 4GEE 4GB month % XB8GB40 4GEE 8GB month % XB16GB45 4GEE 16GB month % XB1GB25 4GEE 1GB month % TOP TIP Don t forget to add a Small Business bundle and earn additional commission and revenue share see page 15 for details Why not consider adding a second device or a second user to your customer s unlimited single user plan? The 4GEE Shared Single User plan allows your customer to do this at any point during their contract. See below for details. 4GEE Shared Single User Plan 24 Months Single User with Device + Dongle Tablet Device If your customer chooses a 24 month 4GEE unlimited single user phone plan from 35, they can add a second device or a second user to their Device plan at any time and the data will be shared between both devices. The two options are illustrated below. OR Option 1 Single User with Device Shared Option Tablet Device + Dongle Device OR Option 2 Single User with Device + Second User with Device Product Code Plan Line Rental (ex VAT) Tenure Commission Repayable Revenue Share Advance Revenue Share from month 1 XBSH01HSS Data and Voice (Unlimited Minutes and Texts) Day % XBSH12HSS Data and Voice (Unlimited Minutes and Texts) months % XBSH01MBSSingle User Data Only Day % with Device Second User XBSH12MBS Data Only months % with Device XBSH24M01 USB/Mobile WiFi months % October 2013 isell 11

12 EE Small Business Pricing - Single User SIM Only Plans Single User SIM Only Commissions Has your customer already got a 4G enabled device? Why not connect them to a 4GEE SIM Only plan instead and still earn commission and revenue share. Product Code Data Minutes and Texts Line Rental (ex VAT) Tenure Commission Repayable Revenue Share Advance Revenue Share from month 3 XBSIM225 4GEE 1GB Unlimited month % XBSIM275 4GEE 4GB Unlimited month % XBSIM325 4GEE 8GB Unlimited month % XBSIM375 4GEE 16GB Unlimited month % New from EE 24 Month SIM Only Plan - Limited Time Offer Between 30 September and 31 October 2013 your customers can get unlimited minutes and texts with 4GB of data for per month PLUS 6 months FREE line rental. New EE SIM Only Plan This new plan is ideal for targetting iphone 5 users on Vodafone and O2 and taking full advantage of EE s superior 4G network position. Offer your customers a compelling reason to keep their handset, bring down their monthly bills and access superfast 4GEE speeds. Repayable Revenue Revenue Share Product Code Data Minutes and Texts Line Rental (ex VAT) Tenure Commission Share Advance from month 1 XBPLSP241 4GEE 4GB Unlimited month % Please note, the 6 months free line rental is pre-built into the plan so your customers will get every 4th month free of charge over the 24 month contract. If you are reading this you ve just won a Mainline mystery freebie. [email protected] to claim it. TOP TIP Don t forget, advances are not payable on EE SIM Only Plans. October 2013 isell 12

13 EE Small Business - Sharer Plans 4GEE Sharer Plan 24 Months - 3 to 49 Users These are cost effective 4GEE Small Business plans that enable businesses to make the best use of their allowances and share the data, minutes and texts between 3 and 49 users on a single account. Choose how much your customer wants to spend per user. All options include unlimited colleague calls, landline calls and WiFi. 15 per user 25 per user 40 per user Also includes: 4GB personal data allowance per user per month. Also includes: 4GB personal data allowance per user per month. Unlimited cross network calls and texts Then choose your shared data, texts and call allowances per month by using the tables on page 14. TOP TIP You cannot mix sharer types on this plan. All of the users must be added at either 15 per month, 25 per month or 40 per month. TOP TIP You can stack the shared data but make sure that you add the biggest data bundle first - you will only earn commission on the first one that is added! Please note, if your customer chooses the 40 per user option, they do not need to choose a shared minutes and text allowance because the 40 per user option already includes unlimited calls and texts. Margin Example 4GEE Sharer Plan Connect a Nokia Lumia 625 to a 4GEE 4GB 1000 Minutes and Texts Sharer Plan Buy the Handset 7 x Nokai Lumia 625-1,253 Buy the SIM EE Combi SIM - 70 Choose the Plan 4GEE sharer 15 1,225 Shared data 4GEE and 4GB need to submit EE SB bundle claim form 1000 mins and Handset Bonus 70 Earn Revenue Share Line rental is (7 x 15)+(7 x 10) = 215 Line rental ( 215) x no of months (22) x % (15) 710 You earn = 1,180 October 2013 isell 13

14 EE Small Business Pricing - Sharer Plans Sharer Plans Commissions 3 to 49 Users Use the following tables to confirm the commission levels you can earn from connecting and upgrading to a 4GEE Sharer plan with 3-49 users. New Commissions Plan Talkplan Product Code Sharer Types For the whole account. (i.e. no mixing) Shared data allowance Shared minutes and texts allowance Line Rental (ex VAT) Commission 15 Sharer Commission 25 Sharer Commission 40 Sharer Repayable Revenue Share Advance Rev Share from month 3 4GEE sharer 15 XEEBSH % 4GEE sharer plus 4GB 25 XEEBSH % 4GEE sharer plus 4GB 40 XEEBSH % Promotion: 10 discount available on 4GEE sharer plus 4GB 40 plan by applying the following discount code on connection: YSBDISC10 4GEE and 4GB data YABSH4GB * * * - 15% 4GEE and 8GB data YABSH8GB * * * - 15% 4GEE and 16GB data YABSH16GB * * * - 15% 4GEE and 24GB data YABSH24GB ,480.00* * * - 15% 4GEE and 32GB data YABSH32GB ,980.00* * * - 15% 4GEE and 48GB data YABSH48GB ,980.00* 1,480.00* 1,480.00* - 15% 4GEE and 64GB data YABSH64GB ,980.00* 1,980.00* 1,980.00* - 15% 500 mins and 500 texts YBSH % 1000 mins and 1000 texts YBSH % 1500 mins and 1500 texts YBSH % 2000 mins and 2000 texts YBSH % 3000 mins and 3000 texts YBSH % 5000 mins and 5000 texts YBSH , , % 7000 mins and 7000 texts YBSH , , % mins and texts YBSH , , % TOP TIP You cannot mix sharer types. All of the users must be added at either 15 per month, 25 per month or 40 per month. TOP TIP *Don t forget that you need to submit an EE SB bundle claim form in order to receive the commission on the sharer plans with an *. Go to to download the form. Upgrade Commissions Plan Talkplan Product Code Sharer Types For the whole account. (i.e. no mixing) Shared data allowance Shared minutes and texts allowance Line Rental (ex VAT) Commission 15 Sharer Commission 25 Sharer Commission 40 Sharer Repayable Revenue Share Advance Rev Share from month 1 4GEE sharer 15 XEEBSH % 4GEE sharer plus 4GB 25 XEEBSH % 4GEE sharer plus 4GB 40 XEEBSH % Promotion: 10 discount available on 4GEE sharer plus 4GB 40 plan by applying the following discount code on connection: YSBDISC10 4GEE and 4GB data YABSH4GB * * * - 15% 4GEE and 8GB data YABSH8GB * * * - 15% 4GEE and 16GB data YABSH16GB * * * - 15% 4GEE and 24GB data YABSH24GB ,350.00* * * - 15% 4GEE and 32GB data YABSH32GB ,800.00* * * - 15% 4GEE and 48GB data YABSH48GB ,700.00* 1,200.00* 1,200.00* - 15% 4GEE and 64GB data YABSH64GB ,600.00* 1,600.00* 1,600.00* - 15% 500 mins and 500 texts YBSH * * % 1000 mins and 1000 texts YBSH * * % 1500 mins and 1500 texts YBSH * * % 2000 mins and 2000 texts YBSH * * % 3000 mins and 3000 texts YBSH * * % 5000 mins and 5000 texts YBSH ,300.00* 1,300.00* % 7000 mins and 7000 texts YBSH ,816.00* 1,816.00* % mins and texts YBSH ,600.00* 2,600.00* % TOP TIP You cannot mix sharer types. All of the users must be added at either 15 per month, 25 per month or 40 per month. TOP TIP *Don t forget that you need to submit an EE SB bundle claim form in order to receive the commission on the sharer plans with an *. Go to to download the form. October 2013 isell 14

15 EE Small Business Pricing - Bundles Small Business Bundles There are a wide range of individual bundles that can be applied to EE Small Business plans depending on what your customer needs. These bundles can be added at any point during the contract. Data, Calls and Texts +15% Add more UK Data Product Code Single Users Product Code Shared Users Bundle Line Rental (ex VAT) Tenure Commission* YAVMB500B YAVMB500S 500MB Monthly Add-on month rolling YAVGB2B YAVGB2S 2GB Monthly Add-on month rolling YAVGB4B YAVGB4S 4GB Monthly Add-on month rolling Add more UK Minutes Product Code Bundle Line Rental (ex VAT) Tenure Commission* YP500LAND 500 landline minutes month rolling YP100INEU 100 UK to EU minutes month rolling YP50INRW 50 UK to anywhere minutes month rolling YP200XMIN 200 minutes month rolling 7.00 Add Photos or Texts Product Code Bundle Line Rental (ex VAT) Tenure Commission* YP50PICS 50 photo messages month rolling YPULTDTXT Unlimited texts month rolling 9.00 TOP TIP Don t forget, you can stack bundles and you can also request an end date when applying a rolling bundle. Roaming Roaming bundles are available for Europe and beyond on 4GEE phone and sharer plans. Add Roaming Minutes Add roaming minutes to a 4GEE sharer plan for just 5 per month* per individual on a rolling monthly basis. Product Code Bundle Line Rental (ex VAT) Tenure Commission* YP100EURM 100 EU roaming minutes month rolling YP60ROWRM 60 global roaming minutes month rolling Add Roaming Data These bundles are not commissionable, but you will earn revenue share on each bundle added. Roaming data bundles for 4GEE sharer plans begin automatically as soon as an internet session is started abroad, once the bundle has been purchased. TOP TIP *You risk being clawed back unless a one month rolling bundle is active for more than 360 days. See page 18. Pocket Landline Pocket Landline gives your small business customers one or more local landline numbers that ring straight through to their mobile from as little as 10 a month. There are a number of options available, depending on what your customer needs. Product Code Bundle Line Rental (ex VAT) Tenure Commission YSBPLL001 PLL One to One Months YSBPLL003 PLL One to Five Users Months YSBPLL004 PLL One to 10 Users Months YSBPLL002 PLL Many to Months XSBPLL010 PLL Pocket Office (plus Mobile WiFi 5GB Bundle) Months October 2013 isell 15

16 EE Small Business Mobile Broadband Small Business Mobile Broadband With superfast 4GEE mobile broadband your customers can now get 4GEE speeds on their existing compatible laptops, tablets and phones. Superfast 4GEE MBB plans are stacked with data so everything your customers would normally do in the office is now possible on the go. Star Selling Point MBB Data Alerts Data alerts and top-ups make it easy for your customers to manage their mobile broadband experience. As soon as they reach 80%, they will receive an alert. And then when their data allowance has run out, they ll receive another alert inviting them to buy a data bundle. If they decide not to buy an bundle, data services will be disabled until their next month s allowance begins. So there s no chance of any nasty surprises on their bill. Star Selling Point Inclusive WiFi Benefits All plans include the use of BT WiFi. This gives your customer access to BT s WiFi hotspots and WiFi on the London Underground provided by Virgin Media. Using WiFi whilst out and about means your customers won t use their EE data allowances as quickly - so they re less likely to go over their monthly limit. Customers can download the free app from ee.co.uk and get browsing % Superfast 4GEE Mobile Broadband Options What does your customer need? Do they want a tablet with superfast Mobile Broadband? Or would they like to connect an existing device to 4GEE? Here are some useful examples: Q) My customer wants 4GEE, but already has a 4G tablet. If your customer already owns a 4G ready tablet, they need one of EE s 30-day SIM Only plans to get superfast 4GEE on the move. Q) My customer would like 4GEE on an existing 3G or WiFi device. A Mobile WiFi plan is the answer. A Mobile WiFi device can connect up to 10 WiFi devices to 4GEE such as phones, tablets or laptops. Q) My customer would like a new tablet with superfast 4GEE. Look no further than one of EE s 24 month tablet plans with 4GEE. Q) My customer wants 4GEE mobile broadband on an existing laptop. Your customer needs a 30 day or 24 month MBB plan with USB dongle. Simply plug it into their laptop and they re ready for superfast 4GEE. See page 9 for details about the data devices and tablets that Mainline sells. SIM Only Talkplan Product Code MRC (ex.vat) Tenure Commission* Revenue Share from month 1 Mobile Broadband SIMO 3GB X13MBBS month rolling % Mobile Broadband SIMO 5GB X13MBBS month rolling % Mobile Broadband SIMO 8GB X13MBBS month rolling % Dongle or Mobile WiFi Plans Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 Mobile Broadband 3GB XMBB115P month rolling % Mobile Broadband 5GB XMBB120P month rolling % Mobile Broadband 8GB XMBB125P month rolling % Mobile Broadband 3GB XMBB months % Mobile Broadband 5GB XMBB months % Mobile Broadband 8GB XMBB months % Mobile Broadband 3GB XMBB2416P months % Mobile Broadband 5GB XMBB2421P months % Mobile Broadband 8GB XMBB2426P months % Tablet Plans Talkplan Product Code MRC (ex.vat) Tenure Commission* Revenue Share from month 1 Mobile Broadband 3GB XMBB2425P months % Mobile Broadband 5GB XMBB2435P months % Mobile Broadband 8GB XMBB2440P months % TOP TIP *You risk being clawed back unless a one month rolling bundle is active for more than 360 days. See page 18. October 2013 isell 16

17 BUSINESS BENEFITS INCLUDED WITH EVERY PLAN FROM EE INCLUSIVE WIFI Access to BT s WiFi hotspots and WiFi on the London Underground provided by Virgin Media. CLONE PHONE LTE Clone Phone Lite automatically backs up 500MB of important things like contacts, calendar and photos. EE FILM Get the latest films on EE s Film Store, plus 2 for 1 cinema tickets every Wednesday. Your customer pays for the films and EE will cover any mobile data used to stream and download films from the Film Store until 31 December FAULTY REPLACEMENT SERVICE If your customers device is faulty, EE will replace or repair it at no extra charge. DATA ALERTS Your customers can stay in control with alerts. Whenever their data allowance runs low, EE will send alert. When it s run out, they can stop or buy a bundle. FIBRE BROADBAND Customers can save 60 a year when taking Fibre Broadband and 4GEE together. CONFERENCE CALLING For up to 20 colleagues using the existing allowance of minutes. HD VOIC For clearer business calls (when both parties are using an HD Voice-compatible phone). VOIP AND TETHERING These are all included and the data comes from allowance on the talkplan. CUSTOMER SERVICE A dedicated team based in the UK. Inclusive Bundles 4GEE Single User Plans Only When customers take a 35+ per month 4GEE phone plan they can also choose an inclusive content bundle to enjoy. Music - Your customers get access to a whopping 18 million music tracks online. Games - Your customers get access to a whopping 18 million music tracks online. Live mobile TV - Your customers can flick through 19 channels of live TV including ITV, Channel 4 and Eurosport. Double Data - EE has doubled its previous data allowances at no extra cost on 4GEE plans from 30, so now your customers can do even more. Offer ends 29 October Additional Business Benefits - Plans for Sharing Share data on 4GEE plans from 35 - better value than separate 4GEE plans. Shareable data plus unlimited texts and calls - get up to 32GB of shareable data, plus unlimited calls and texts. 3G phones work fine - shared 4GEE plans for business give your customer access to EE s 3G and 4G networks. One bill, less admin - a shared plan and just one monthly bill makes managing the company s devices easy. Share with tablets and Mobile WiFi devices - switch from phone to tablet. All the data comes from the same pot. Share roaming data - share a roaming data pass across devices if used within the same roaming zone. Additional Business Benefits - Plans for Sharing 3 to 49 Users Unlimited colleague calls and calls to UK landlines (beginning with 01, 02 or 03, excluding Jersey, Guernsey and Isle of Man) October 2013 isell 17

18 EE Small Business Compliance and Procedures GC23 and Network Proof Compliance In order to be GC23 compliant and network compliant, it is essential that you take a full set of relevant proofs from your customer at the point of sale. The following table details the number and type of proof that you must take from your customer depending on their customer type. Customer Type Proof of ID Proof of Address Business Proof Small Business (Sole Trader/Partnership) Yes Yes Yes Large or Ltd Businesses N/A N/A Yes, 2 required Proof of ID Passport. Full or Provisional UK driving licence paper and photo card. UK bank / building society credit or debit card. Proof of Address Must be dated on, or up to no more than, 3 months prior to the date of connection. (Driving Licence is excluded from this rule). Fixed line phone bill. Existing mobile phone bill. Council tax statement. Utility bill (if not used for Proof of Business). Full or Provisional UK driving licence paper and photo card (if not used as Proof of ID). UK bank / building society account / credit card statement. Proof of Business Current UK bank or building society statement (dated on, or up to no more than, 3 months prior to the date of connection), credit card (please ensure the middle numbers are obscured), or cheque book in the business name. Current utility bill (if not used as Proof of Address) or phone bill (fixed line or mobile) in business name (dated on, or up to no more than, 3 months prior to the date of connection). Certificate of incorporation. Change of name certificate. Inland Revenue ID registration card. Leasing/Rental Agreement in business name. VAT registration certificate. As an alternative to the above, new consumers have the option of providing a credit or debit card as a single proof of both ID and Address. A 2 transaction will then be taken and refunded to check the validity of the card details against the customer s name and application address. Mainline Compliance An official purchase order or a formal request on the company s letterhead should be taken at point of sale for all limited companies, charities, public sector and incorporated friendly societies. Faxes or photocopies are not acceptable. The PO should include the following: The trading address of the company and registered address (if they differ). All phone numbers quoted on the purchase order must be validated on (BT) / (Orange). The company must be telephoned for verification. The company registration number. The purchase order must be dated on, or up to no more than, 3 months prior to the date of connection. The number and type of handsets/ SIMs ordered, the tariff connected to and the duration of the contract. Must be signed by a director of the company or an authorised signatory. The printed name and position of the signatory. The purchase order should be a one page document. Mainline reserves the right to conduct a security call to the end customer as it deems necessary. The compliance summaries detailed above are guides only. Please ensure that you have read the full requirements for EE Small Business customer proofs which are available at Commission and Clawback Rules Revenue Share - Voice Connections Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff Access Fee & Airtime overspend excluding one off charges & VAT). Revenue Share is payable from the month stated in each commission table for as long as the customer remains on the tariff or until the customer upgrades or disconnects, whichever is earliest. Revenue Share - Mobilie Broadband Connections Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff MRC & Airtime overspend excluding one off charges & VAT). Revenue Share is payable as long as the customer remains on the tariff up to contract tenure. Revenue Share is payable up to month 18 in the case of 30 day rolling contracts. New Connection Clawbacks (including Bundles) If a customer is disconnected for any reason (including fraud and non-payment) or deactivates any service within 360 days from the date of connection, EE will clawback all elements of commission, including any advances, as detailed below: Less than 120 days - 100% clawback 121 days to 180 days - 75% clawback 181 days to 360 days - 50% clawback Upgrade Connection Clawback If a customer is disconnected for any reason (including fraud and non-payment) within 120 days of renewal or upgrade, EE will clawback all elements of commission. Reconnections No commission will be repaid if a customer is subsequently reconnected to the network. Tariff Migration Clawback If, within 120 days of connection, a customer migrates to a price plan with a lower commission rate than the price plan the customer originally connected to, EE will claw back the commission differential between the tariffs. SIM Only Connections and Upgrades There is currently no commission clawback on SIM Only connections but the handset bonus will not be payable. Returns Surcharges There are currently no surcharges on returned handsets for disconnections on EE Small Business. Business Proofs If a dealer is unable to provide acceptable proofs to EE on request, EE has the right to clawback all commission and impose a 40 charge per connection. Queries Claims in respect of queried commission payments will be considered up to a maximum of 12 months from date of connection. Mainline Payment Terms The payment of commission to dealers is always subject to Mainline s standard terms and conditions. Proofs and Security Calls Multiple Connections (for the same customer) and Single Connections (New and Upgrades) For any talkplan (or multiple talkplans) where the talkplan bonus + advance has a value of 500 or more (ex. VAT), acceptable proofs are required to be supplied by 12 noon on the Tuesday of the week that payment is due to be made. Security calls may be conducted as Mainline deems necessary. If the proofs are unacceptable, commission will be held for a minimum of 120 days from the date of connection. 20+ Deals (New and Upgrades) Acceptable proofs will need to be supplied for all 20+ deals (even if previously upgraded with the same dealer). A security call to the end customer will be conducted for all 20+ deals (unless previously upgraded by the same dealer) either prior to the release of the handsets or before the payment is made. If proofs are unacceptable, the commission will be held for 120 days from the date of connection. Staggered Payment Mainline s staggered payment terms are detailed below: 50% released after 14 days from the date of connection 50% released after 3 month from the date of connection These payment terms apply to the following: Where the lead talkplan commission and advance is 5000 or more (ex. VAT) Multiple connections (for the same customer) where the total talkplan commission and advance is 5000 or more (ex. VAT) Connections in the dealer s own name where the lead talkplan commission and advances, or multiple single talkplan commissions and advances, total 500 or more (ex. VAT). Please note that the final 50% payment will be released after 2 months instead of 3 months. When a connection in a dealer s own name has a talkplan and advance of less than 500 (ex. VAT), the commission will only be held for 14 days from the date of connection. October 2013 isell 18

19 EE Corporate Business Pricing and Commissions Device Pricing 20 Sharer Plans Bundles Mobile Broadband 26 Tablet Plans 27 NEW EE Corporate Compliance and Procedures 28 October 2013 isell 19

20 EE Corporate - Handset Pricing Handsets Business customers can choose from a range of 4G-ready smartphones and tablets that use all major operating systems - all on superfast 4GEE from EE. Manufacturer Model Colour Varients Status Format OS Trade Price Handset Bonus Apple^ iphone 5 16GB Black / White - Touch Apple ios q 10 Apple^ iphone 5 32GB Black / White - Touch Apple ios q 10 Apple^ iphone 5 64GB Black / White - Touch Apple ios q 10 Apple^ iphone 5c 16GB White / Pink / Yellow / Blue / Green New Touch Apple ios Apple^ iphone 5c 32GB White / Pink / Yellow / Blue / Green New Touch Apple ios Apple^ iphone 5s 16GB Silver / Gold / Space Grey Coming Soon Touch Apple ios Apple^ iphone 5s 32GB Silver / Gold / Space Grey Coming Soon Touch Apple ios Apple^ iphone 5s 64GB Silver / Gold / Space Grey Coming Soon Touch Apple ios BlackBerry Q5 Black / White - Touch Type BlackBerry 10 OS 237 q 10 BlackBerry Q10 Black - Touch Type BlackBerry 10 OS 361 q 10 BlackBerry Z10 Black - Touch BlackBerry 10 OS 258 q 35 HTC One M7 Silver - Touch Android 378 q 10 HTC One Mini Silver - Touch Android 278 q 10 HTC One SV White Limited Stock Touch Android Nokia Lumia 625 Black New Touch Windows 184 q 10 Nokia Lumia 820 Black - Touch Windows Nokia Lumia 920 Black Limited Stock Touch Windows Nokia Lumia 1020 Black / Yellow Coming Soon Touch Windows Samsung Galaxy Ace III Black / White Coming Soon Touch Android Samsung Galaxy Note II Titanium / White - Touch Android Samsung Galaxy Note III Titanium / White Coming Soon Touch Android Samsung Galaxy S III Titanium / White - Touch Android Samsung Galaxy S4 Black / White - Touch Android 405 q 10 Samsung Galaxy S4 Mini Black / White - Touch Android 275 q 10 Sony Xperia SP Black / White - Touch Android 228 q 10 Sony Xperia Z1 Black / White Coming Soon Touch Android Handset Bonus payable on new connections and upgrades as long as the handset was purchased from Mainline. For Corporate business 3G handsets please see Orange handset pricing. ^Only available to iphone accredited dealers. SIMS EE Nano standard LTE Pay Monthly SIMs For iphone 5, iphone 5c and iphone 5s only. 10 EE Combi LTE Pay Monthly SIMs (Micro or standard) For any handset other than an iphone 5 and above 10 Data Devices Manufacturer Model Status Trade Price Alcatel L Alcatel Y Huawei E5776 4G Mobile WiFi - 59 Huawei B593 Router Coming Soon 187 Tablets Manufacturer Model Trade Price Sony Xperia Z Tablet 410 p Loan Devices Would you like to demonstrate the latest 4GEE devices to your customers? You can loan any of the following devices from Mainline on a 7 day period. Just [email protected] to reserve a device. E5776 Mobile WiFi Nextivity BlackBerry Z10 BlackBerry Q10 BlackBerry Q5 Nokia Lumia 625 Nokia Lumia 925 October 2013 isell 20

21 EE Corporate Share 4GEE Corporate Sharer Plans 24 Months Make the best use of your allowance with Sharer plans by sharing data, minutes and texts with multiple users on your plan. All Sharer plans include unlimited colleague-colleague and landline calls. STEP 1 Choose your minutes bundle - select the total number of monthly minutes to share between all subscribers: 2,500 5,500 10,000 15,000 20,000 31,000 43,000 65, , , ,350 1,950 3,000 8,395 STEP 2 Add your sharer option - select the type of sharing plan your customer wants: Corporate share 14 Unlimited calls between sharers Corporate enhanced share 19 Unlimited calls and texts to anyone on EE, Orange and T-Mobile networks STEP 3 Choose the data allowance for each user: 4GEE monthly data 3G monthly data 2GB 4GB 8GB 16GB 32GB 250MB* 1GB 4GB 8GB Or choose your shared data: You can now choose a pot of data for your employees to share. Users can access the data via 3G or via 4GEE on a 4G-ready device for an additional 3 per user. See page 17 for details. 20GB 40GB 60GB 80GB 100GB 200GB ,600 You can also give any user an individual 4GEE allowance with a 4GEE booster. This means you can cater for a mixed bag of 3G and 4GEE users, without having to pay 4GEE prices for everyone. See page 17 for details. 2GB 4GB 8GB 16GB 32GB Minimum connection period: 24 months *All allowances except 250MB feature inclusive WiFi. Data used outside the inclusive allowance is charged at 2.5p/MB. For users with allowances of 1GB, 4GB and 8GB, spending is capped at 50 a month. Allowances of 16GB and 32GB capped at 200 a month. No financial cap is applied to shared data, or to 250MB individual user allowance. STEP 4 Choose your optional extras - add texts, photo messages, international calls and more. See pages Corporate Sharer Plan Benefits Unlimited calls between sharers on mobile originated calls Unlimited calls to UK landlines (starting 01, 02 and 03, excluding Jersey, Guernsey and Isle of Man) Unlimited calls and texts to EE, Orange and T-Mobile (enhanced sharers only) VoIP and tethering are included data comes from allowance Free Answer Phone No minimum call charge Discounted IDD rates to 28 destinations 24 hr faulty handset replacement service October 2013 isell 21

22 EE Corporate Business Pricing - New Connections and Upgrades Corporate Share Standard - New and Upgrade Commission Plan Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 Sharer* Corporate Standard Sharer See Leader Table months % * Choose the Sharer type for the whole account ( i.e. no mixing) Plan Talkplan Leader Product Code Sharer Product Code MRC (ex.vat) Tenure Commission Standard Corporate Shared Plans Rev Share from month 1 Corporate Share 2500 CORPSHARE_2500_24 CORPSHARE_2500_24_SH months % Corporate Share 3500 CORPSHARE_3500_24 CORPSHARE_3500_24_SH months 1, % Corporate Share 4500 CORPSHARE_4500_24 CORPSHARE_4500_24_SH months 1, % Corporate Share 5500 CORPSHARE_5500_24 CORPSHARE_5500_24_SH months 2, % Corporate Share 7500 CORPSHARE_7500_24 CORPSHARE_7500_24_SH months 2, % Corporate Share CORPSHARE_10000_24 CORPSHARE_10000_24_SH months 3, % Corporate Share CORPSHARE_12500_24 CORPSHARE_12500_24_SH months 4, % Corporate Share CORPSHARE_15000_24 CORPSHARE_15000_24_SH months 5, % Corporate Share CORPSHARE_17500_24 CORPSHARE_17500_24_SH months 6, % Corporate Share CORPSHARE_20000_24 CORPSHARE_20000_24_SH months 7, % Corporate Share CORPSHARE_22500_24 CORPSHARE_22500_24_SH months 8, % Corporate Share CORPSHARE_25000_24 CORPSHARE_25000_24_SH months 9, % Corporate Share CORPSHARE_28000_24 CORPSHARE_28000_24_SH months 10, % Corporate Share CORPSHARE_31000_24 CORPSHARE_31000_24_SH months 11, % Corporate Share CORPSHARE_35000_24 CORPSHARE_35000_24_SH 1, months 13, % Corporate Share CORPSHARE_39000_24 CORPSHARE_39000_24_SH 1, months 14, % Corporate Share CORPSHARE_43000_24 CORPSHARE_43000_24_SH 1, months 16, % Corporate Share CORPSHARE_48000_24 CORPSHARE_48000_24_SH 1, months 17, % Corporate Share CORPSHARE_53000_24 CORPSHARE_53000_24_SH 1, months 19, % Corporate Share CORPSHARE_59000_24 CORPSHARE_59000_24_SH 1, months 21, % Corporate Share CORPSHARE_65000_24 CORPSHARE_65000_24_SH 1, months 23, % Corporate Share CORPSHARE_72000_24 CORPSHARE_72000_24_SH 2, months 25, % Corporate Share CORPSHARE_80000_24 CORPSHARE_80000_24_SH 2, months 28, % Corporate Share CORPSHARE_90000_24 CORPSHARE_90000_24_SH 2, months 32, % Corporate Share CORPSHARE_101000_24 CORPSHARE_101000_24_SH 3, months 35, % Tenures from 12 to 48 months are available upon request via the DA escalations route For larger corporate share plans please contact your BDM Corporate Share Enhanced The Standard Corporate Share Option can be upgraded to the enhanced Corporate Share Option providing unlimited callls and texts to all 3 of EE s brands. To connect the enhanced option the EE unlimted 5.0 product must be added to the leader and each additional sharer. For prices and commissions see the table below. Plan Talkplan Tenure MRC (ex.vat) Commission Enhanced Option EE Unlimited months % revenue share from month 1 Enhanced product (EE unltd 5.0) must be added to all sharers and the leader if chosen Corporate Unlimited Plan - New and Upgrade Commissions - 24 months Data Talkplan Product Code 1 Product Code 2 MRC (ex.vat) Commission Revenue Share from month 1 Unlimited Calls & Text & 1GB LAND+MOB_2012_TLR_SS DATA_1GB_MAY % 3G Unlimited Calls & Text & 4GB LAND+MOB_2012_TLR_SS DATA_4GB_MAY % 4G (The 4G Enabler is now built in as standard) Unlimited Calls & Text & 2GB LAND+MOB_2012_TLR_SS DATA_2GB_JULY13_4GEE % Unlimited Calls & Text & 4GB LAND+MOB_2012_TLR_SS DATA_4GB_JULY13_4GEE % Unlimited Calls & Text & 8GB LAND+MOB_2012_TLR_SS DATA_8GB_JULY13_4GEE % Unlimited Calls & Text & 16GB LAND+MOB_2012_TLR_SS DATA_16GB % Unlimited Calls & Text & 32GB LAND+MOB_2012_TLR_SS DATA_32GB % Both products must be added at point of connection. October 2013 isell 22

23 EE Corporate Business - Handset Data Bundles - 24 Months Data Bundles - Single User 3G Plan Product Code MRC (ex.vat) Commission Revenue Share from month 1 Maximum discount using discount codes without escalation ^ 250MB DATA_250MB_MAY % GB DATA_1GB_MAY % GB DATA_4GB_MAY % GB DATA_8GB_MAY % 4.00 Data Bundles - Single User 4GEE Plan Product Code MRC (ex.vat) Commission Revenue Share from month 1 Maximum discount using discount codes without escalation ^ 2GB & 4G** DATA_2GB_JULY13_4GEE % GB & 4G** DATA_4GB_JULY13_4GEE % GB & 4G** DATA_8GB_JULY13_4GEE % GB & 4G** DATA_16GB % GB & 4G** DATA_32GB % 7.50 **These products are already enabled for 4G, so there is no need to add the 4G enabler Data Bundles - Shared 3G & 4G* Plan Product Code MRC (ex.vat) Commission Revenue Share from month 1 Maximum discount using discount codes without escalation ^ 20GB DATA_SHARED_20GB , % GB DATA_SHARED_40GB , % GB DATA_SHARED_60GB , % GB DATA_SHARED_80GB , % GB DATA_SHARED_100GB , % GB DATA_SHARED_200GB 1, , % G Data Enabler 4G_ENABLER % 0.00 *If you want a user to have 4G data, the 4G enabler must be added to every user who requires it. Data Bundles - Boosters for Single Users on Shared Plans Plan Product Code MRC (ex.vat) Commission Revenue Share from month 1 Maximum discount using discount codes without escalation ^ 4GEE Data 2GB DATA_2GB_BOOSTER % GEE Data 4GB DATA_4GB_BOOSTER % GEE Data 8GB DATA_8GB_BOOSTER % GEE Data 16GB DATA_16GB_BOOSTER % GEE Data 32GB DATA_32GB_BOOSTER % Example One 10 average users x4 with 4G x6 with 3G Connect a 20GB Shared Data Bundle and add 4 Enablers Example Two 10 users x2 high 4G data users x3 others with 4G x5 others with 3G Connect a 20GB Shared Data Bundle, add 3 Enablers and 2 4GB single user boosters (which include the enabler) Useful Business Rules Customers can not mix shared and single user data (launched Oct 2012), on an account. They must take either shared with optional single user boosters or all single user 2012 plans. Shared data bundles are stackable in any combination. Only one single user booster is permitted per user. Once a single user boosters is used up, that user falls back as a sharer of the main shared data pot. OOB rates on shared data is 2.5p per MB, with no price cap. Downward migrations e.g. 4GB to 2GB are not permitted in-life. In life Accounts may only move from single user to shared user data at point of resign. ^ See discount bundles table on page 25. October 2013 isell 23

24 EE Corporate Business Data Bundles BES 10 Server - BlackBerry OS 10 devices October 2013 isell 24 Bundle Data Type Product Code MRC (ex.vat) Tenure Commission Rev Share from month 1 max discount using discount codes without escalation^ BDS Standard 1GB 3G BDS_STD_1GB Months % 2.00 BDS Standard 4GB 3G BDS_STD_4GB Months % 3.00 BDS Standard 8GB 3G BDS_STD_8GB Months % 3.00 BDS Standard 2GB & 4GEE 4GEE BDS_STD_2GB_4GEE Months % 2.00 BDS Standard 4GB & 4GEE 4GEE BDS_STD_4GB_4GEE Months % 3.00 BDS Standard 8GB & 4GEE 4GEE BDS_STD_8GB_4GEE Months % 3.00 BDS Std Complete 2GB & 4GEE 4GEE & Roaming BDS_STDCOMPLETE_2GB Months % 7.00 BDS Std Complete 4GB & 4GEE 4GEE & Roaming BDS_STDCOMPLETE_4GB Months % 8.00 BDS Std Complete 8GB & 4GEE 4GEE & Roaming BDS_STDCOMPLETE_8GB Months % 9.00 * 4G data enabler to be used with 1-8GB BDS & UDS standard plans BES 10 Server - Android and ios devices Bundle Data Type Product Code MRC (ex.vat) Tenure Commission Roaming Data Bundles Rev Share from month 1 max discount using discount codes without escalation ^ UDS Standard 1GB 3G UDS_STD_1GB Months % 2.00 UDS Standard 4GB 3G UDS_STD_4GB Months % 3.00 UDS Standard 8GB 3G UDS_STD_8GB Months % 3.00 UDS Standard 2GB & 4GEE 4GEE UDS_STD_2GB_4GEE Months % 2.00 UDS Standard 4GB & 4GEE 4GEE UDS_STD_4GB_4GEE Months % 3.00 UDS Standard 8GB & 4GEE 4GEE UDS_STD_8GB_4GEE Months % 3.00 UDS Std Complete 2GB & 4GEE 4GEE & Roaming UDS_STDCOMPLETE_2GB Months % 7.00 UDS Std Complete 4GB & 4GEE 4GEE & Roaming UDS_STDCOMPLETE_4GB Months % 8.00 UDS Std Complete 8GB & 4GEE 4GEE & Roaming UDS_STDCOMPLETE_8GB Months % 9.00 BES 5 Server - 3G only BlackBerry plans for OS7 devices and older Bundle Product Code MRC (ex.vat) Tenure Commission Rev Share from month 1 BIS & BESX 500mb BESX_&_BIS_500MB Months % BIS & BESX 750mb with WIFI BESX_&_BIS_750+WiFi_C Months % BES 750mb with WiFi BES_750MB+WiFi_C Months % BESX 1GB UK + Unltd Roaming & 750MB UK WiFi BESX_1GB+ROAM+WiFi_C Months % BESX 3GB UK + Unltd Roaming & 750MB UK WiFi BESX_3GB+ROAM+WiFi_C Months % BESX 10GB UK + Unltd Roaming & 750MB UK WiFi BESX_10GB+ROAM+WiFi_C Months % BES 1GB UK + Unltd Roaming & 750 MB UK WiFi BES_1GB+ROAM+WiFi_C Months % BES 3GB UK + Unltd Roaming & 750 MB UK WiFi BES_3GB+ROAM+WiFi_C Months % BES 10GB UK + Unltd Roaming & 750 MB UK WiFi BES_10GB+ROAM+WiFi_C Months % Blackberry 20MB Worldwide Roaming BBRY_TRAVEL_GLOB_12M Monthly Roaming % BlackBerry World (75MB) BLACKBERRYROAM Monthly Roaming % BlackBerry Technical Support BLACKBERRYSUPPORT_C Months % Bundle Product Code MRC (ex.vat) Tenure Commission Rev Share from month 1 Single/Shared 75MB of EU data B2B_EU_75MB_ Monthly Rolling % Single* 75MB of EU data B2B_EU_75MB_CON Contracted % Single* 250MB of EU data B2B_EU_250MB_ Monthly Rolling % Single* 250MB of EU data B2B_EU_250MB_CON Contracted % Single* 75MB of Worldwide data B2B_GLOBAL_75MB_ Monthly Rolling % Single* 75MB of Worldwide data B2B_GLOBAL_75MB_CON Contracted % Single* 250MB of Worldwide data B2B_GLOBAL_250MB_ Monthly Rolling % Single* 250MB of Worldwide data B2B_GLOBAL_250MB_CON Contracted % Single* 55 of roaming data for 50 ROAM_DATA_ Months % Single* 110 of roaming data for 100 SHARE_ROAM_DATA_ Months % Shared** 1250 of roaming data for 1000 SHARE_ROAM_DATA_1000 1, Months 2, % Shared** * These data bundles can be added in combination but each one can only be applied once to the same end user ** Shared bundles can not be taken with single user bundles only other shared cash bundles in multiple ^ See discount bundles table on page 25.

25 EE Corporate Business Bundles Roaming Bundles - Voice Bundle Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 Single/Shared Calling While Abroad CALL_WHILE_ABROAD_B 6.38 Monthly Rolling % Single* Europe Traveller Voice Plan BUS_TRAVEL_EUROPE 7.00 Monthly Rolling % Single* Europe Traveller Voice Plan BUS_TRAVEL_EURO_C Months % Single* Business World Traveller Voice Plan BUS_TRAVEL_WWIDE_C Months % Single* 55 of roaming voice for 50 ROAM_CASH_V_50_SS_C Months % Shared** 110 of roaming voice for 100 ROAM_CASH_V_100_C Months % Shared** 1150 of roaming voice for 1000 ROAM_CASH_V_1000_C 1, Months 2, % Shared** * Subscribers can only take 1 roaming discount bundle, not compatable with shared cash bundles ** Shared bundles can not be taken with single user bundles only other shared cash bundles in multiple Value Added Services Bundle Product Code MRC (ex.vat) Tenure Commission Revenue Share from month Texts BUS_250TXT_MAY Monthly Rolling % 250 Texts BUS_250TXT_MAY10_C 2.50 Contracted % 500 Texts BUS_500TXT_MAY Monthly Rolling % 500 Texts BUS_500TXT_MAY10_C 4.00 Contracted % 1,000 Shared Texts BUS1000TXT_MAY Monthly Rolling % 1,000 Shared Texts BUS1000TX_MAY10_C 8.00 Contracted % 2,000 Shared Texts TEXT2000_SEP Monthly Rolling % 5,000 Shared Texts BUS5000TXT_MAY Monthly Rolling % 5,000 Shared Texts BUS5000TX_MAY10_C Contracted % Unlimited Texts Single Sub BUS_UNLTDTXT_MAY Monthly Rolling % Unlimited Texts Single Sub UNLTD_TEXTS_APR Contracted % 15 Photo Messages PHOTO Monthly Rolling % 50 Photo Messages PHOTO Monthly Rolling % 100 Photo Messages PHOTO Monthly Rolling % 55 of IDD minutes for 50 (single subscriber) IDD_CASH_50_SS_C Contracted % 110 of IDD minutes for 100 (shared) IDD _CASH_100_C Contracted % 1150 of IDD minutes for 1000 (shared) IDD _CASH_1000_C 1, Contracted 2, % Discount Bundles Please ensure that you refer to the individual bundle tables for maximum discounts. Talkplan Tenure MRC (ex.vat) Commission Clawback Rev Share Deduction* Sharer Airtime Bundle - 1 Contract Duration Sharer Airtime Bundle - 2 Contract Duration Sharer Airtime Bundle - 3 Contract Duration Sharer Airtime Bundle - 4 Contract Duration Sharer Airtime Bundle - 5 Contract Duration Data Discount Contract Duration Data Discount - 1 Contract Duration Data Discount - 2 Contract Duration Data Discount - 3 Contract Duration Data Discount - 4 Contract Duration Data Discount - 5 Contract Duration * Based on a 24 month contract Only one sharer discount can be applied per line, larger discount requests must come via the DA route. Data discounts can be added in multiple combinations, to a single user, but can not be for a value greater than the maximum discount illustrated in the bundle tables or in excess of the access fee. Further discount must come via the DA route. Data discounts are compatible with both the handset data bundles and the MBB products. Data discounts are not compatible with either the BlackBerry OS7 products or the 4G enabler, they can be used with the BlackBerry 10 BDS and UDS bundles. October 2013 isell 25

26 EE Corporate Mobile Broadband Corporate Mobile Broadband - 3G Talkplan Product Code MRC (ex.vat) Tenure Commission Corporate Mobile Broadband - 4GEE Corporate Mobile Broadband - 30 Day Mobile Broadband 4GEE Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 maximum discount using discount codes without escalation^ 2GB MBB_2GB_4GEE_30DAY Day % GB MBB_4GB_4GEE_30DAY Day % GB MBB_8GB_4GEE_30DAY Day % GB MBB_16GB_4GEE_30DAY Day % GB MBB_32GB_4GEE_30DAY Day % GB MBB_64GB_4GEE_30DAY Day % GB MBB_128GB_4GEE_30DAY Day % Corporate Mobile Broadband - Share 2 Devices Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 maximum discount using discount codes without escalation^ 1GB DATA_1GB_GROUP months % GB DATA_4GB_GROUP months % GB DATA_8GB_GROUP months % GB & 4G DATA_16GB_GROUP months % GB & 4G DATA_32GB_GROUP months % 7.50 Data Only Leader Plan DATA_ONLY_LE months % 0.00 Data Only Sharer Plan DATA_ONLY_SH months % G Data Enabler 4G_ENABLER months % G Data Enabler MBB only 3* 4G_ENABL_AND3GBPSUBS months % G Data Enabler MBB only 5* 4G_ENABL_AND5GBPSUBS months % 0.00 MBB Subsidy Plan** MBB_SUBSIDY_PLAN months % N/A *These enablers are the same as the 3 enabler, but carry additional commissions **MBB Subsidy plan comes with no data and requires both a MBB allowance plan and an enabler (where applicable) for 4G use. To access 4G on the Sharer, a 4G Enabler is required regardless of whether or not the leader plan comes with 4G included. Revenue Share from month 1 maximum discount using discount codes without escalation^ 1GB MBB_1GB_MAY months % GB MBB_4GB_MAY months % GB MBB_8GB_MAY months % 4.00 Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 maximum discount using discount codes without escalation^ 2GB MBB_2GB_JULY13_4GEE months % GB MBB_4GB_JULY13_4GEE months % GB MBB_8GB_JULY13_4GEE months % GB MBB_16GB months % GB MBB_32GB months % GB MBB_64GB months % GB MBB_128GB months % ^ See discount bundles table on page 25. October 2013 isell 26

27 EE Corporate Tablet Plans Corporate Tablet Plans Add the data bundle to the MBB subsidy plan in order to gain extra commission to support tablets and other high value equipment. In order to drive more subsidy, the 3G plans can be used with any of the 3 4GEE enablers to create a 4GEE tablet plan at a higher price point with more commission. (All 3 enablers offer the same 4GEE access.) Manufacturer Model Status OS Trade Price Sony Xperia Z Tablet Sony Xperia Z Tablet Trade Price 410 3G Tablet Plans Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 maximum discount using discount codes without escalation^ MBB Subsidy Plan MBB_SUBSIDY_PLAN Months % N/A 1GB DATA_1GB_MAY Months % GB DATA_4GB_MAY Months % GB DATA_8GB_MAY Months % G Data Enabler 4G_ENABLER Months % G Data Enabler MBB only 3** 4G_ENABL_AND3GBPSUBS Months % G Data Enabler MBB only 5** 4G_ENABL_AND5GBPSUBS Months % GEE Tablet Plans Talkplan Product Code MRC (ex.vat) Tenure Commission Revenue Share from month 1 maximum discount using discount codes without escalation^ MBB Subsidy Plan MBB_SUBSIDY_PLAN Months % N/A 2GB & 4G* DATA_2GB_JULY13_4GEE Months % GB & 4G* DATA_4GB_JULY13_4GEE Months % GB & 4G* DATA_8GB_JULY13_4GEE Months % GB & 4G* DATA_16GB Months % GB & 4G* DATA_32GB Months % 7.50 *These products are already enabled for 4G, so there is no need to add the 4G enabler **These products offer extra subsidy for the higher enabler fee, there is no difference in the 4G service to the standard enabler ^ see discount bundles on page 25. October 2013 isell 27

28 EE Corporate Compliance and Procedures GC23 and Network Proof Compliance In order to be GC23 compliant and network compliant, it is essential that you take a full set of relevant proofs from your customer at the point of sale. The following table details the number and type of proof that you must take from your customer depending on their customer type. New Connection Clawbacks (including Bundles) If a customer is disconnected for any reason (including fraud and non-payment) or deactivates any service within 360 days from the date of connection, EE will clawback all elements of commission, including any advances, as detailed below: Less than 120 days - 100% clawback 121 days to 180 days - 75% clawback 181 days to 360 days - 50% clawback Customer Type Small Business (Sole Trader/Partnership) Limited Companies Proof of Signature Proof of Address Business Proof Yes Yes Yes Purchase Order Required Upgrade Connection Clawback If a customer is disconnected for any reason (including fraud and non-payment) within 120 days of renewal or upgrade, EE will clawback all elements of commission. Reconnections No commission will be repaid if a customer is subsequently reconnected to the network. Proof of Signature Passport. Major selected high street store cards. Firearms Certificate. Full UK or Northern Ireland Driving License paper and photocard (no duplicates). Credit or debit card please ensure the middle eight numbers are obscured. Proof of Address Utility Bill (reminders are not acceptable and must be dated within 3 months of the connection). Full UK driving license paper and photocard (if not used for Proof of Signature). Bank, credit card or Post Office Account Statement (must show current activity, not just interest or charges and be dated within 3 months of the connection). Major selected high street store card statements (to be dated within 3 months of the connection). Proof of Business Business cheque book. Business bank account statement for the past month. Business utility bill for one quarter (to be dated within 3 months of the connection). Business credit card statements for the past 3 months (to be dated within 3 months of the connection). As an alternative to the above, new consumers have the option of providing a credit or debit card as a single proof of both Signature and Address. A 2 transaction will then be taken and refunded to check the validity of the card details against the customer s name and application address. Mainline Compliance An official purchase order or a formal request on the company s letterhead should be taken at point of sale for all limited companies, charities, public sector and incorporated friendly societies (faxes or photocopies are not acceptable). The PO should include the following: The trading address of the company and registered address (if they differ). All phone numbers quoted on the purchase order must be validated on (BT) / (Orange). The company must be telephoned for verification. The company registration number. The purchase order must be dated on, or up to no more than, 3 months prior to the date of connection. The number and type of handsets/ SIMs ordered, the tariff connected to and the duration of the contract. Must be signed by a director of the company or an authorised signatory. The printed name and position of the signatory. The purchase order should be a one page document. Mainline reserves the right to conduct a security call to the end customer as it deems necessary. The compliance summaries detailed above are guides only. Please ensure that you have read the full requirements for EE Corporate customer proofs which are available at Commission and Clawback Rules Revenue Share Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff Access Fee & Airtime overspend excluding one off charges & VAT). Revenue Share is payable from the month stated in each commission table for as long as the customer remains on the tariff or until the customer upgrades or disconnects, whichever is earliest. Tariff Migration Clawback If, within 120 days of connection, a customer migrates to a price plan with a lower commission rate than the price plan the customer originally connected to, EE will claw back the commission differential between the tariffs. SIM Only Connections and Upgrades There is currently no commission clawback on SIM Only connections but the handset bonus will not be payable. Returns Surcharges There are currently no surcharges on returned handsets for disconnections on EE Corporate. Business Proofs If a dealer is unable to provide acceptable proofs to EE on request, EE has the right to clawback all commission and impose a 40 charge per connection. Queries Claims in respect of queried commission payments will be considered up to a maximum of 12 months from date of connection. Mainline Payment Terms The payment of commission to dealers is always subject to Mainline s standard terms and conditions. Proofs and Security Calls Multiple Connections (for the same customer) and Single Connections (New and Upgrades) For any talkplan (or multiple talkplans) where the talkplan bonus + advance has a value of 500 or more (ex. VAT), acceptable proofs are required to be supplied by 12 noon on the Tuesday of the week that payment is due to be made. Security calls may be conducted as Mainline deems necessary. If the proofs are unacceptable, commission will be held for a minimum of 120 days from the date of connection. 20+ Deals (New and Upgrades) Acceptable proofs will need to be supplied for all 20+ deals (even if previously upgraded with the same dealer). A security call to the end customer will be conducted for all 20+ deals (unless previously upgraded by the same dealer) either prior to the release of the handsets or before the payment is made. If proofs are unacceptable, the commission will be held for 120 days from the date of connection. Staggered Payment Mainline s staggered payment terms are detailed below: 50% released after 14 days from the date of connection 50% released after 3 month from the date of connection These payment terms apply to the following: Where the lead talkplan commission and advance is 5000 or more (ex. VAT) Multiple connections (for the same customer) where the total talkplan commission and advance is 5000 or more (ex. VAT) Connections in the dealer s own name where the lead talkplan commission and advances, or multiple single talkplan commissions and advances, total 500 or more (ex. VAT). Please note that the final 50% payment will be released after 2 months instead of 3 months. When a connection in a dealer s own name has a talkplan and advance of less than 500 (ex. VAT), the commission will only be held for 14 days from the date of connection. October 2013 isell 28

29 Orange Pricing and Commissions Device Pricing 30 Orange Mobile Broadband and Tablets 31 Business Sense Business Solo 34 Business Upgrades Consumer Commissions 38 Business VAS Consumer VAS SIM Only 44 NEW Orange Compliance and Procedures 45 October 2013 isell 29

30 Orange Handset Pricing Pay Monthly Manufacturer Model Colour Varients Status Format Operating System Trade Price ex.vat Business* H.set Bonus Consumer H.set Bonus Apple^ iphone 4 8GB Black MS Touch Apple ios iphone 4S 8GB Black / White MS NR New Touch Apple ios iphone 4S 16GB Black / White MS NR Touch Apple ios q 10 0 iphone 5 16GB Black / White 4G NR Touch Apple ios q 10 0 iphone 5 32GB Black / White 4G NR Touch Apple ios q iphone 5 64GB Black / White 4G NR Touch Apple ios q iphone 5c 16GB White / Pink / Yellow / Blue / Green 4G NR New Touch Apple ios iphone 5c 32GB White / Pink / Yellow / Blue / Green 4G NR New Touch Apple ios iphone 5s 16GB Silver / Gold / Grey 4G NR Coming Soon Touch Apple ios iphone 5s 32GB Silver / Gold / Grey 4G NR Coming Soon Touch Apple ios iphone 5s 64GB Silver / Gold / Grey 4G NR Coming Soon Touch Apple ios BlackBerry Curve 9320 Black / White UMA Type BlackBerry Black / White New Type BlackBerry p 10 0 Q5 Black / White 4G Touch Type BlackBerry q 10 0 Q10 Black 4G NR Touch Type BlackBerry q 10 0 Z10 Black 4G Touch BlackBerry q Doro PhoneEasy 612 Black Type - 77 p 10 0 HTC 8S (Rio) Black MS Touch Windows One Silver 4G NR MS Touch Android 378 q 10 0 One Mini Silver 4G NR MS Touch Android 278 q 10 0 LG G2 Black 4G NR MS Coming Soon Touch Android Nokia 207 Black MS Coming Soon Type - 70 p 10 0 Asha 301 Black / Fuschia Type Lumia 520 Black MS Touch Windows q 10 0 Lumia 625 Black 4G MS New Touch Windows q 10 0 Lumia 820 Black 4G MS Touch Windows Lumia 920 Black / White 4G NR MS Touch Windows Lumia 925 Black 4G NR MS Touch Windows Lumia 1020 Black / Yellow 4G NR MS Coming Soon Touch Windows Samsung Galaxy Ace III Black / White 4G Coming Soon Touch Android 187 q 10 0 Galaxy Fame Blue Touch Android Galaxy Note II Titanium / White 4G NR MS Touch Android Galaxy Note III Black / White 4G NR MS Coming Soon Touch Android Galaxy S3 NFC Titanium / White 4G NR MS Touch Android Galaxy S3 Mini NFC Titanium / White Touch Android Galaxy S4 Black / White 4G NR MS Touch Android 405 q 10 0 Galaxy S4 Mini Black / White 4G NR MS Touch Android 275 q 10 0 Galaxy Young Black Coming Soon Touch Android 101 q 10 0 Solid Xcover C3350 Grey Type Android Sony Xperia E Black New Touch Android 106 q 10 0 Xperia J Black Touch Android Xperia M Black New Touch Android 154 q 10 0 Xperia SP Black / White 4G MS Touch Android 228 q 10 0 Xperia Z Black 4G NR MS Touch Android 344 q 10 0 Xperia Z1 Black / White 4G NR MS Coming Soon Touch Android NT3 connections receive 10 less handset bonus. Any connections made with non Mainline kit or connections made using a SIM card only will not receive any handset bonus. Please call Option 1 to confirm the commission paid prior to connecting any handset that is not listed on these pages. *Payable on new and upgrade connections where the customer is classed as small business or business solutions. **Additional Lumia Bonuses are only payable on Small Business connections. Corporate connections will receive the standard 10 handset bonus only. Return Surcharge - Pay Monthly (% of Connections in previous month): 5%-6.24%, 10; 6.25%-7.49%, 15; 7.5% or more, 50. Upgrade (% of Upgrades in current month): 5%-9.9%, 25; 10% or more, 50. All charges are applied per handset, and exclude VAT. ^ Only availble to iphone accredited dealers. q = Decrease p = Increase NR = Non Returnable 4G = 4G Ready HD = HD Voice enabled handset UMA = UMA enabled handset MS = micro SIM Pay Monthly SIM Cards (For use with generic kit only) SIM Type Trade Price ex.vat Handset Bonus Combi 15 0 Nano 15 0 Single Number 15 0 MBB 15 0 ipad 15 0 Pay Monthly SIM Cards (For use with SIM Only tariffs) SIM Type Trade Price ex.vat Handset Bonus Standard 15 0 October 2013 isell 30

31 Orange Mobile Broadband And Tablet Pricing Data Devices Manufacturer Model Status Trade Price ex.vat Handset Bonus Huawei E E5332 MiFi Tablets Manufacturer Model Status Operating System Trade Price ex.vat Handset Bonus Asus Vivo Tab 4G NR Coming Soon Windows Samsung Tab 3 8 Coming Soon Android Sony Xperia Z Tablet 4G NR Coming Soon Android p 0 Huawei E5332 MiFi Device Sony Xperia Z Tablet Orange Handset Pricing Pay As You Go Manufacturer Model Status Format Operating System Trade Price ex.vat Handset Bonus Net Price ex. VAT BlackBerry Curve 9320 (Black) Type BlackBerry Curve 9320 (White) Type BlackBerry HTC Desire C NFC (Black) HD Touch Android Desire C NFC (White) HD Touch Android Orange Sydney (Black) Limited Stock Sydney (White) Limited Stock Samsung E1230 (Black) Galaxy Mini (Black) Touch Android SIM Card Options Any Tariff Pay As You Go Combi SIMs 3G SIM: 5.00 Pay As You Go Nano SIMs 3G SIM: 5.00 Trade Price ex.vat SIM Trade Price ex.vat Micro SIM Any devices not listed above will receive zero commission. Don t forget - Pay As You Go customers must top up twice within the first 90 days of connection to prevent any clawback of commission. October 2013 isell 31

32 Orange Business Sense Business Sense Orange talkplans for multiple subscribers remain competitive and with the introduction of flexible benefits, the plans offer greater flexibility and value for money in addition to adapting to your customer s changing needs. Step 1. Choose the plan UK Minutes UK Minutes 12 month 18/24 month Min Users Leader Fee Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense , Business Sense ,200 Business Sense , Business Sense ,600 Business Sense , Business Sense ,400 Business Sense , Business Sense ,200 Business Sense , Business Sense ,000 Business Sense , Business Sense ,600 Business Sense , Business Sense ,000 Business Sense , Business Sense ,600 Business Sense , Business Sense ,000 Business Sense , Business Sense ,000 Business Sense , Business Sense ,000 Business Sense , Business Sense ,000 Business Sense , , Business Sense ,000 Business Sense , , Business Sense ,000 Business Sense , , Business Sense ,000 Business Sense , , Business Sense ,000 Business Sense , , Business Sense Sharers n/a Business Sense Sharers n/a n/a 15.97per sharer Benefits 50 free texts per user Unlimited calls and texts between all sharers Unlimited WiFi Free calls to freephone numbers * Not applicable for any iphone handset Free online itemised billing Free Answer Phone 24 hour replacement service for faulty phone* No minimum call charge UK based customer service No maximum sharer limits Step 2. Choose the unlimited calls 24 month plans only Unlimited landline calls OR Unlimited Orange to Orange calls Step 3. Choose an inclusive flexible extra 24 month plans only Business Sense 500 to 5,000 Business Sense 7,000+ Texts Mobile browsing 2000 shared texts 1GB shared data Texts Mobile browsing 5000 shared texts 5GB shared data International calling Calling while abroad 400 shared minutes to selected countries in the EU, US and Canada 120 shared minutes of roaming calls to or from selected countries in the EU International calling Calling while abroad 900 shared minutes to selected countries in the EU, US and Canada 250 shared minutes of roaming calls to or from selected countries in the EU Step 4. Add anything else Choose from unlimited texts, Orange to Orange calls, unlimited, landline calls, calling while abroad, or international calls. See page 39 for more details. October 2013 isell 32

33 Orange Business Sense Commission 12 Month Talkplan Acquisition Commission Line Rental ex.vat Handset Bonus Talkplan Commission Marketing Bonus* Advance** Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,199 Business Sense ,554 Business Sense ,078 1,888 Business Sense , ,318 2,353 Business Sense , ,737 3,057 Business Sense , ,157 3,837 Business Sense , , ,995 5,250 Business Sense , , ,834 6,834 Business Sense , , ,032 8,952 Business Sense , , ,290 11,165 Business Sense , , ,387 14,852 Business Sense Sharers Total 18 Month 24 Month Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,279 Business Sense ,469 Business Sense , ,098 2,203 Business Sense , ,498 2,848 Business Sense , ,797 3,432 Business Sense , ,197 4,302 Business Sense , ,895 5,585 Business Sense , ,594 7,049 Business Sense , , ,992 9,647 Business Sense , , ,390 12,495 Business Sense , , ,387 16,377 Business Sense , , ,484 20,459 Business Sense , , ,978 27,258 Business Sense Sharers Business Sense Business Sense Business Sense Business Sense Business Sense ,020 Business Sense ,407 Business Sense ,764 Business Sense , ,061 Business Sense , ,391 3,146 Business Sense , ,897 4,067 Business Sense , ,276 4,816 Business Sense , ,782 6,147 Business Sense , ,668 7,878 Business Sense , ,553 9,798 Business Sense , , ,323 13,733 Business Sense , , ,094 17,359 Business Sense , , ,624 22,764 Business Sense , , ,279 28,439 Business Sense , , ,706 37,896 Business Sense Sharers * Subject to a minimum of 10 net pay monthly connections (combined Orange and T-Mobile) per calendar month, payable as a cash bonus on Orange Pay Monthly connections for October ** Subject to status, contract and terms and conditions. Sharer Airtime Credit Bundles * 5 airtime credit only available when 10 or more new connections or upgrades are made on to one account. Talkplan 12 Month 18 Month 24 Month Commission Clawback Rev Share Deduction Commission Clawback Rev Share Deduction Commission Clawback Rev Share Deduction 1 per Sharer per Sharer per Sharer per Sharer October iSell 33 5 per Sharer*

34 Orange Business Business Solo The Business Solo plan is designed to be simple but flexible. Customers can get everything they need in two simple steps. Step 1. Choose the plan Minutes Texts Data Cost ex. VAT Benefits Business Solo MB 15 Business Solo MB 20 Business Solo 25 1,000 1, MB 25 Business Solo 30 Unlimited Unlimited 1GB 30 Business Solo 35 Unlimited Unlimited 2GB 35 Business Solo 40 Unlimited Unlimited 4GB 40 UK based business customer service 24 hour faulty handset replacement* Everyphone, so you can still get your calls, even when you ve left your phone at home Unlimited WiFi Free answer phone * Not applicable for any iphone handset Step 2. Add anything else Cost ex.vat Unlimited Orange to Orange calls 6.50 Unlimited landline calls (01, 02, and 03 numbers) 6.50 Unlimited texts to UK mobiles GB mobile browsing GB mobile browsing and tethering minutes international landline and mobiles calls to key business countries in the EU, US and Canada 30 minutes of roaming calls to or from key business countries in the EU (zones 1 & 2) Cost ex.vat Business Solo Acquisition Commissions 24 Month Talkplan Line Rental ex.vat Handset Bonus Talkplan Commission Marketing Bonus* Advance** Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo * Subject to a minimum of 10 net pay monthly connections (combined Orange and T-Mobile) per calendar month, payable as a cash bonus on Orange Pay Monthly connections for October ** Subject to status, contract and terms and conditions. Total Business Legacy Sharers Acquisition Commissions 12 Month Talkplan Line Rental ex.vat Handset Bonus Talkplan Commission Marketing Bonus* Advance** Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Business Sense sharers (Pre 04 May 2010) Total 18 Month 24 Month Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Business Sense sharers (Pre 04 May 2010) Business Plus Sharers Variable Venture Sharers Momentum Sharers Business Sense sharers Options (Pre 04 May 2010) Business Sense sharers Discount (Pre 04 May 2010) *Subject to a minimum of 10 net pay monthly connections (combined Orange and T-Mobile) per calendar month, payable as a cash bonus on Orange Pay Monthly connections for October ** Subject to status, contract and terms and conditions. ^ Advance calculated using line rental. October 2013 isell 34

35 Orange Business Upgrades Small Business Handset Upgrades For 1-49 employees Band 1 Commission Band 2 Commission Band 3 Commission Band 4 Commission Band 5 Commission 12 month month month Non Handset Upgrade Commissions are paid based on the tariff not UIC bandings, see below for details. Advanced Revenue Share will also be paid, based on the tariff in line with Business Upgrades for 50+ employees shown below. MBB upgrade commissions are paid based on the tariff not the UIC bandings, see page handset bonus now payable on upgrades* Business Upgrade Commissions For 50+ employees and Small Business NHO upgrades Talkplan 12 Month 18 Month 24 Month Commission Advance** Commission Advance** Commission Advance** Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,034 Business Sense Business Sense , ,538 Business Sense Business Sense , Business Sense ,498 1,165 2,097 Business Sense , ,797 1,235 2,516 Business Sense ,197 1,340 3,075 Business Sense , Business Sense , ,895 1,680 4,054 Business Sense ,285 3,594 2,085 5,032 Business Sense , Business Sense ,765 4,992 3,015 6,989 Business Sense , Business Sense ,480 6,390 3,925 8,946 Business Sense ,315 5, Business Sense ,675 6,290 3,240 8,387 5,240 11,742 Business Sense ,045 10,484 6,525 14,677 Business Sense ,235 8, Business Sense ,405 13,978 8,735 19,570 Business Sense Sharers * Upgrades made with non Mainline equipment or NHO upgrades do not receive the 10 handset bonus. ** Subject to status, contract and terms and conditions. NB commission for non handset upgrades must be claimed using the Non Handset Loyalty Upgrade Form available to download from October 2013 isell 35

36 Orange Business Upgrades Business Upgrade Commissions For 50+ employees Talkplan 12 Month 18 Month 24 Month Commission + Advance** Commission + Advance** Commission + Advance** Business Sense 500 Options Business Sense 750 Options Business Sense 1000 Options Business Sense 1500 Options Business Sense 2000 Options Business Sense 3000 Options Business Sense 4000 Options Business Sense 5000 Options ,034 Business Sense 7000 Options ,538 Business Sense Options ,150 2,097 Business Sense Options ,215 2,516 Business Sense Options ,320 3,075 Business Sense Options ,660 4,054 Business Sense Options ,055 5,032 Business Sense Options ,980 6,989 Business Sense Options ,885 8,946 Business Sense sharers Options Business Sense 500 Discount Business Sense 750 Discount Business Sense 1000 Discount Business Sense 1500 Discount Business Sense 2000 Discount Business Sense 3000 Discount Business Sense 4000 Discount Business Sense 5000 Discount Business Sense 7000 Discount ,307 Business Sense Discount ,030 1,782 Business Sense Discount ,090 2,139 Business Sense Discount ,185 2,614 Business Sense Discount ,490 3,446 Business Sense Discount ,850 4,277 Business Sense Discount ,680 5,941 Business Sense Discount ,495 7,604 Business Sense sharers Discount Business Infinity Venture Venture Venture Venture Venture Venture Venture Venture Sharers Momentum Momentum , ,593 Momentum , ,697 1,150 2,376 Momentum , ,496 1,215 3,495 Momentum , ,095 1,660 4,333 Momentum ,336 1,285 3,894 2,055 5,451 Momentum ,995 1,765 4,992 2,980 6,989 Momentum ,793 2,480 7,988 3,885 11,183 Momentum ,020 7,189 2,515 11,981 4,505 16,774 Momentum Sharers * Upgrades made with non Mainline equipment or NHO upgrades do not receive the 10 handset bonus. ** Subject to status, contract and terms and conditions. NB commission for non handset upgrades must be claimed using the Non Handset Loyalty Upgrade Form available to download from 10 handset bonus now payable on upgrades* October 2013 isell 36

37 Orange Business Upgrades Business Legacy Upgrade Commissions For 50+ employees Talkplan 12 Month 18 Month 24 Month Commission + Advance** Commission + Advance** Commission + Advance** Business Plus Business Plus Business Plus Business Plus Business Plus Business Plus Business Plus ,518 1,150 2,125 Business Plus , ,237 1,215 3,131 Business Plus , ,955 1,660 4,138 Business Plus ,054 1,765 5,090 2,980 7,126 Business Plus ,397 2,480 7,329 3,885 10,260 Business Plus ,020 5,909 2,515 9,848 4,505 13,787 Business Plus ,416 2,480 14,027 3,885 19,637 Business Plus sharers * Upgrades made with non Mainline equipment or NHO upgrades do not receive the 10 handset bonus. ** Subject to status, contract and terms and conditions Tariffs not mentioned above will receive zero commission NB commission for non handset upgrades must be claimed using the Non Handset Loyalty Upgrade Form available to download from 10 handset bonus now payable on upgrades* October 2013 isell 37

38 Orange Consumer Commissions Consumer Talkplans 18 Month Talkplan Line Rental inc.vat New Commission Marketing Bonus* New Advance** Total Upgrade Commission Upgrade Advance** Canary Canary Canary Canary Dolphin Dolphin Dolphin Dolphin Dolphin Dolphin Dolphin Panther Panther Panther Panther Panther Panther Panther Panther Total 24 Month Canary Canary Canary Canary Dolphin Dolphin Dolphin Dolphin Dolphin Dolphin Dolphin Panther Panther Panther Panther Panther Panther Panther The Works The Works The Works The Works The Works The Works Any talkplans not published above will receive zero commission, but will receive an advance based on the standard calculation below. Advances are based on 7 months for 18 month contracts and 9.5 months for 24 month contracts. Recoveries are taken over 15 months for 18 month contracts and 18 months for 24 month contracts. * Subject to a minimum of 10 net pay monthly connections (combined Orange and T-Mobile) per calendar month, payable as a cash bonus on Orange Pay Monthly connections for October ** Subject to status, contract and terms and conditions. October 2013 isell 38

39 Orange Business Value Added Services BlackBerry Licences & Software BlackBerry from Orange Cost ex.vat BlackBerry Enterprise Server Software (BES) - Latest Version BES 5.0 for Microsoft Exchange (full license - 20 users) 2,010 NR BES 5.0 for IBM Lotus Domino (full license - 20 users) 2,010 NR BES 4.1 for Novell Groupwise (full license - 20 users) 2,010 NR BES 5.0 for Microsoft Exchange (1 user) 1,460 NR BES 5.0 for IBM Lotus Domino (1 user) 1,460 NR BES 4.1 for Novell Groupwise (1 user) 1,460 NR Customer Access Licences BES CAL (1 user) 56 NR BES CAL (10 user) 355 NR BES CAL (50 user) 1,630 NR One Time Upgrade to BES Version 5.0 BES 5.0 for Microsoft Exchange (Upgrade) 445 NR BES 5.0 for IBM Lotus Domino (Upgrade) 445 NR One Time Upgrade to BES version 5.0 from BPS BES Trade-Up Key 1,460 NR New and Upgrade Product Code Bonus BIS & BESX 5 (500MB) BESX_&_BIS_500MB BIS & BESX 7.50 (750MB with WiFi) BESX_&_BIS_750+WiFi_C BES 15 (750MB with WiFi) BES_750MB+WiFi_C BES - 20 (200MB) BLACKBERRYV BES - 28 (200MB) BLACKBERRYV BlackBerry World 20 (20 MB) BBRY_TRAVEL_GLOB_12M BlackBerry Commissions are payable when: 1. The BlackBerry bundle is applied for the first time as a new product at point of connection or upgrade. 2. The BlackBerry product is upgraded by business solutions customers. Upgrading small business customers do not receive BlackBerry commissions as this is included within the UIC calculation. NR = Non Returnable Orange Maps Professional Orange Maps Professional Product Code Cost ex.vat Bonus Maps Pro - 1 month MAPS_PROF_MTHLY_ROLL Maps Pro - 12 month MAPS_PROF_12M Maps Pro - 18 month MAPS_PROF_18M Maps Pro - 24 month MAPS_PROF_24M BlackBerry Options Product Code Cost ex.vat Bonus Technical Support BLACKBERRYSUPPORT_C Data Only Service Plan DATA_ONLY_PLAN Messaging Text Message Bundles Product Code Cost ex.vat Bonus 250 txt (30 day) BUS_250TXT_MAY txt (contracted) BUS_250TXT_MAY10_C txt (30 day) BUS_500TXT_MAY txt (contracted) BUS_500TXT_MAY10_C txt (30 day - shared) BUS1000TXT_MAY txt (contracted - shared) BUS1000TX_MAY10_C txt (30 day - shared) TEXT2000 SEP txt (30 day - shared) BUS5000TXT_MAY txt (contracted - shared) BUS5000TX_MAY10_C Unlimited (30 day - single) BUS_UNLTDTXT_MAY Unlimited (contracted - single) BUS_UNLTDTXT_MAY10_C Voice Traveller Business Traveller Product Code Tenure Cost ex.vat Bonus Europe Traveller BUS_TRAVEL_EUROPE Monthly rolling Europe Traveller BUS_TRAVEL_EURO_12M 12 months World Traveller BUS_TRAVEL_WWIDE_12M 12 months Flexible Extras Flexible Extras Product Code Cost ex.vat Bonus 30 Day Plans Unlimited UK Landline Bundle UNLTD_LANDLINE_APR Orange to Orange Calls UNLTD_ORANGE_APR (30 EU Roam mins single sub) ABROAD2_JULY Calling While (120 shared EU Roam mins) ROAM120_SEP Abroad (250 shared EU Roam mins) ROAM250_SEP International Calling (100 IDD mins per sub) INTERNATIONAL2_JUL (400 shared IDD mins) INTRNTIONAL400_SEP (900 shared IDD mins) INTRNTIONAL900_SEP Contracted Plans* Unlimited Texts (single sub) Photo Message Bundles Product Code Cost ex.vat Bonus 15 Photo Messages PHOTO Photo Messages 30PHOTO Photo Messages PHOTO Flexible Workforce Annual Fee ex.vat Commission Connection Fee Ideal for companies with infrequent mobile usage, or where contractors come and go, this is a mobile solution without standard monthly payments. A one-off annual fee is payable and then calls and texts are charged at 14p per minute/per text. October 2013 isell 39

40 Orange Business Data & Convergence Business Everywhere Business Everywhere Single Users Rolling 30 Days 12 Month 24 Month Product Code Cost ex.vat Bonus Product Code Cost ex.vat Bonus Product Code Cost ex.vat Bonus BEW 1GB BEW_1GB_30DAY BEW_1GB_12MTH BEW_1GB_24MTH BEW 3GB BEW_3GB_30DAY BEW_3GB_12MTH BEW_3GB_24MTH BEW 10GB BEW_10GB_30DAY BEW_10GB_12MTH BEW_10GB_24MTH These rates apply to new connections and upgrades. Business Everywhere Data Roaming Single Users Product Code Tenure UK Data Roaming Data Cost ex.vat Bonus BEW 200MB Europe & 3GB UK BEW_3GB_24MTH+EU 24 months 3GB 200MB BEW 200MB World & 3GB UK BEW_3GB_24MTH+WORLD 24 months 3GB 200MB BEW 200MB Europe & 10GB UK BEW_10GB_24MTH+EU 24 months 10GB 200MB BEW 200MB World & 10GB UK Mobile broadband 10GB UK+World 24 months 10GB 200MB Data / Tethering Tethering Bundles Rolling 30 Days 12 Month Single Users Product Code Cost ex.vat Bonus Product Code Cost ex.vat Bonus 1GB 1GB_TETHER_30DAY GB_TETHER_12MTH GB 3GB_TETHER_30DAY GB_TETHER_12MTH GB 10GB_TETHER_30DAY GB_TETHER_12MTH Tethering Bundles Single Users 24 Month Annual Product Code Cost ex.vat Bonus Product Code Cost ex.vat Bonus 1GB 1GB_TETHER_24MTH GB_TETHER_ANNUAL GB 3GB_TETHER_24MTH GB_TETHER_ANNUAL GB 10GB_TETHER_24MTH GB_TETHER_ANNUAL Annual tariffs run for one calendar year. Ideal for sporadic or light tethering and can be applied where the customer has 12 months or more remaining on their voice contract. Data / Tethering Bundles Single Users Product Code Tenure Cost ex.vat Bonus 250MB Mobile Browsing / Data (single Sub) SENSESHARERDATASEP11 24 months MB Mobile Browsing / Data (single Sub) DATA_500MB_4.25_C 24 months MB Mobile Browsing / Data (single Sub) MOBILEBROWSING_APR11 Monthly rolling GB Mobile Browsing (30 days) 1GB_BROWSING_30D Monthly rolling GB Mobile Browsing (contract aligned) 1GB_BROWSING_C Contracted GB Browse & Tether (30 days) 2GB_BROWS+TETH_30D Monthly rolling GB Mobile Browse and Tether (contract aligned) 2GB_BROWS+TETH_C Contracted GB Browse & Tether (30 days) 3GB_BROWS+TETH_30D Monthly rolling GB Mobile Browse and Tether (contract aligned) 3GB_BROWS+TETH_C Contracted GB Browse & Tether (30 days) 5GB_BROWS+TETH_30D Monthly rolling Small Business customers only - OOB charges are 5.00 for 250MB repeated up to 4 times for 1GB. Any further data usage for Small Business customers is charged at 80p/MB iphone Tethering Bundle Commissions Only available to iphone accredited dealers Tethering Bundles iphone Cost ex.vat 30 Day 18 Month 24 Month Bonus Est. Rev Share Bonus Est. Rev Share Bonus Est. Rev Share 500 MB 4.25 n/a n/a GB 8.51 n/a n/a GB n/a n/a n/a n/a 10GB n/a n/a n/a n/a Unlimited n/a n/a Mobile Browsing Shared Product Code Tenure Cost ex.vat Bonus 1GB DATA1GB_SEP11 Monthly rolling GB DATA3GB_SEP11 Monthly rolling GB DATA5GB_SEP11 Monthly rolling GB DATA10GB_SEP11 Monthly rolling Business MBB Single Users Tenure Cost ex.vat Bonus MBB SIMO 1GB 24 Months Mobile Product Code Tenure Cost ex.vat Bonus Mobile Mail _MOBIL _2 Monthly rolling Nokia _NOKIA _2 Monthly rolling Microsoft Mail - 12 Months Product Code Cost ex.vat Bonus Data 500MB Bundle MMAIL_500MB_8.5P_OOB Data Only 300MB Plan MS_MAIL_DATA_ONLY Data & SIM Only 300MB MS_MAIL_SIM_ONLY October 2013 isell 40

41 Orange Business Data & Convergence Travel Roaming Data Bundles Europe Bundle Size Product Code Tenure Cost ex.vat Bonus 20MB 20MB_TRAVEL_EUROPE Monthly rolling MB 100MB_TRAVEL_EUROPE Monthly rolling MB OBS200MBTRAVELEUR Monthly rolling MB 10MBTRAVELEUR12M 12 months MB (inc. 500MB UK Data) OW4B_TRAVEL_EU_12M 12 months Roaming Data Bundles Global Bundle Size Product Code Tenure Cost ex.vat Bonus 20MB 20MB_TRAVEL_GLOBAL Monthly rolling MB 100MB_TRAVEL_GLOBAL Monthly rolling MB 200MB_TRAVEL_GLOBAL Monthly rolling MB 10MBTRAVELGLO12M 12 months MB (inc. 500MB UK Data) OW4B_TRAVEL_GLOB_12M 12 months Data Roaming Costs Out of Bundle charges are 2.55/MB in Zones 1 and 2, and 5.50/MB in Zones 3 to 7. Only available to iphone accredited dealers iphone Data Roaming Other iphone Bundles Tenure Cost ex.vat Bonus Est. Rev Share iphone Europe Monthly rolling iphone World Monthly rolling iphone Europe 12 Months iphone World 12 Months Cost ex.vat Bonus Est. Rev Share* Sharer Internet & 750MB * Revenue Share is calculated at 25% of standard line rental based on a 24 month contract. Pocket Landline Pocket Landline Product Code Cost ex.vat Bonus PLL 1 to 1 OSBPLL PLL 1 to 5 users OSBPLL PLL 1 to 10 users OSBPLL PLL Many to 1 OSBPLL Solo Data Bundles Product Code Tenure Cost ex.vat Bonus 1GB 1GBDATA_OCT12 Monthly rolling GB 3GBDATA_OCT12 Monthly rolling POCKET LANDLINE FROM EE ALL THE BENEFITS OF A LANDLINE, WITHOUT THE LANDLINE. Pocket Landline gives your small business customers the credibility of a local landline number with the flexibility of having all calls to it routed to their mobile. It s just another way EE can help your customers change the way they work. Call the Mainline Sales Desk for more information. T&CS: Terms and conditions apply. October 2013 isell _Pocket_Landline_A4_Landscape_1.0.indd 1 19/06/ :04

42 Orange Consumer Value Added Services BlackBerry Internet Service Consumer Plans Tenure Cost inc.vat Bonus BlackBerry Talk 12 months BlackBerry Talk 18 months BlackBerry Talk 24 months Plans do not include support and remote activation Travel Other Travel Bundles Cost inc.vat Bonus Call Abroad Bundle Europe Traveller (Monthly) Europe Traveller (30 Days) World Traveller (Monthly) Europe 2MB Daily Data Bundle Mobile Broadband Mobile Broadband New Orange Customer Consumer Only Product Code Tenure Cost inc.vat Bonus New Advance** MBB Small - 500MB MBBDSMALL10NEW1M 1 month MBB Medium - 1GB MBBMEDIUM15NEW1M 1 month MBB Large - 3GB MBBLARGE30NEW1M 1 month MBB Small - 500MB MBBSMALL10NEW12M 12 months MBB Medium - 1GB MBBMEDIUM15NEW12M 12 months MBB Large - 3GB MBBLARGE30NEW12M 12 months **Advance subject to status, contract and terms and conditions. Mobile Broadband Existing Orange Customer Consumer Only Product Code Tenure Cost inc.vat Bonus New Advance** Upgrade Advance** MBB Small - 500MB MBBSMALL5LOY1M 1 month MBB Medium - 1GB MBBMEDIUM10LOY1M 1 month MBB Large - 3GB MBBLARGE25LOY1M 1 month MBB Small - 500MB MBBSMALL5LOY12M 12 months MBB Medium - 1GB MBBMEDIUM10LOY12M 12 months MBB Large - 3GB MBBLARGE25LOY12M 12 months **Advance subject to status, contract and terms and conditions. Optional Additional Bundles Consumer Only Product Code Tenure Cost inc.vat Bonus 1GB anytime and WiFi MBB_BDL_1MTH_1GB+WIF Monthly Rolling GB anytime MBB_BDL_1MTH_1GB Monthly Rolling GB quiet time^ MBB_BDL_1MTH_1GBOFF Monthly Rolling MB anytime MBB_BDL_1MTH_500MB Monthly Rolling **Advance subject to status, contract and terms and conditions. ^Midnight - 4pm Mobile WiFi - 30 Day SIM Only Bundle Size Product Code Cost inc.vat Bonus SIMO 3G MBB - 250MB IPAD5_MTHLY_250MB+WI SIMO 3G MBB - 1GB IPAD10MTHLY1GB+1GB+W Mobile WiFi - 18 months with a device plan Bundle Size Product Code Cost inc.vat Bonus 3G MBB - 500MB MBBSMALLNEW18M G MBB - 2GB MBBMEDIUMNEW18M G MBB - 5GB MBBLARGENEW18M Tablet Commissions Tablet Standard - 24 months Bundle Size Product Code Cost inc.vat Bonus MBB - 250MB TABLET15UPG_OCT MBB - 250MB TABLET21UPG_OCT MBB - 250MB TABLET26UPG_OCT MBB - 250MB TABLET31UPG_OCT MBB - 250MB TABLET36UPG_OCT Tablet Extra - 24 months Bundle Size Product Code Cost inc.vat Bonus MBB - 2GB TABLETEXTRA15U_OCT MBB - 2GB TABLETEXTRA21U_OCT MBB - 2GB TABLETEXTRA26U_OCT MBB - 2GB TABLETEXTRA31U_OCT MBB - 2GB TABLETEXTRA36U_OCT October 2013 isell 42

43 Orange Consumer Value Added Services Roaming Data Roaming Data Bundles Europe USA / Canada Bundle Size Tenure Cost inc.vat Bonus Cost inc.vat Bonus 30MB Monthly rolling MB Monthly rolling MB Monthly rolling MB Monthly rolling MB Monthly rolling MB Monthly rolling Data Roaming Costs Out of Bundle charges are 2.55/MB in Zones 1 and 2, and 5.50/MB in Zones 3 to 7. Other Value Added Services Value Added Service Cost inc.vat Bonus Orange Games SKY News & Sports Push IDD Minutes Data Data Bundles Cost inc.vat Bonus Orange World daily browsing PAYM Orange World daily browsing PAYG Orange World 7 days browsing PAYG MB Data Bundle GB Data Bundle MB Inlife Data Bundle Messaging Photo Message Bundles Cost inc.vat Bonus 15 Photo Messages Photo Messages Photo Messages Unlimited Bundles Unlimited Bundles Cost inc.vat Bonus UK Text Bundle UK Landline Calls Bundle the new pay as you go plan, stuffed with data Get 1GB data and 400 texts free when you top up 10 on Dolphin. On top of your credit you ll get: monthly top up free texts unlimited free internet 1GB 2GB 3GB pick up your SIM pack today then text choose Dolphin to 450 Dolphin: Customers joining Dolphin on or after 19 March 2013 will automatically be eligible to receive this reward. Reward subject to a minimum top-up of 10 a month. UK only. Reward starts from 400 person to person texts to UK networks and 1GB free internet. Unlimited texts subject to fair usage policy and 20 monthly top-up. Any data usage over the reward allowance will be charged at usual Dolphin plan rates. Other terms apply, please visit orange.co.uk/payasyougo for full terms and price guide. October 2013 isell 43

44 Orange SIM Only Business SIM Only SIM Only Tariffs Monthly Rolling Minutes Texts Data Commission Business SIM MB 4.00 Business SIM MB 5.00 Business SIM MB 7.00 Business SIM 30 unlimited unlimited 1GB Business SIM 35 unlimited unlimited 2GB Business SIM 40 unlimited unlimited 4GB SIM Only Tariffs 12 months Minutes Texts Data New Commission Upgrade Commission Business SIM MB Business SIM MB Business SIM MB Business SIM 17 unlimited unlimited 1GB Business SIM 20 unlimited unlimited 2GB Business SIM 30 unlimited unlimited 8GB Business SIM 35 TBC TBC TBC TBC All Business SIM only tariffs come with: Unlimited WiFi, free Answer Phone, no minimum call charge, free online itemised billing, Everyphone, so you can still get your calls, even when you ve left your phone at home, UK-based customer services. Consumer SIM Only SIM Only Tariffs Monthly Rolling Minutes Texts Data Commission SIM Only MB 0.00 SIM Only unlimited 250MB 0.00 SIM Only unlimited 500MB 0.00 The Works SIM Only 23 unlimited unlimited 1GB 0.00 The Works SIM Only 28 unlimited unlimited 3GB 0.00 SIM Only Tariffs 12 months Minutes Texts Data Commission SIM Only MB 0.00 SIM Only unlimited 250MB 0.00 SIM Only unlimited 500MB 0.00 The Works SIM Only 21 unlimited unlimited 1GB 0.00 The Works SIM Only 26 unlimited unlimited 3GB 0.00 SIM Only Tariff Guides October 2013 isell 44

45 Orange Compliance and Procedures GC23 and Network Proof Compliance In order to be GC23 compliant and network compliant, it is essential that you take a full set of relevant proofs from your customer at the point of sale. The following table details the number and type of proof that you must take from your customer depending on their customer type. Customer Type Proof of Signature Passport. Major selected high street store cards. Firearms Certificate. Full UK or Northern Ireland Driving License paper and photocard (no duplicates). Credit or debit card please ensure the middle eight numbers are obscured. Proof of Address Utility Bill (reminders are not acceptable and must be dated within 3 months of the connection). Full UK driving license paper and photocard (if not used for Proof of Signature). Bank, credit card or Post Office Account Statement (must show current activity, not just interest or charges and be dated within 3 months of the connection). Major selected high street store card statements (to be dated within 3 months of the connection). Proof of Business Business cheque book. Business bank account statement for the past month. Business utility bill for one quarter (to be dated within 3 months of the connection). Business credit card statements for the past 3 months (to be dated within 3 months of the connection). As an alternative to the above, new consumers have the option of providing a credit or debit card as a single proof of both Signature and Address. A 2 transaction will then be taken and refunded to check the validity of the card details against the customer s name and application address. Mainline Compliance Proof of Signature An official purchase order or a formal request on the company s letterhead should be taken at point of sale for all limited companies, charities, public sector and incorporated friendly societies (faxes or photocopies are not acceptable). The PO should include the following: The trading address of the company and registered address (if they differ). All phone numbers quoted on the purchase order must be validated on (BT) / (Orange). The company must be telephoned for verification. The company registration number. The purchase order must be dated on, or up to no more than, 3 months prior to the date of connection. The number and type of handsets/ SIMs ordered, the tariff connected to and the duration of the contract. Must be signed by a director of the company or an authorised signatory. The printed name and position of the signatory. The purchase order should be a one page document. Mainline reserves the right to conduct a security call to the end customer as it deems necessary. The compliance summaries detailed above are guides only. Please ensure that you have read the full requirements for EE Corporate customer proofs which are available at Commission and Clawback Rules Proof of Address Business Proof Consumer Yes Yes N/A Small Business (Sole Trader/Partnership) Limited Companies Yes Yes Yes Purchase Order Required Revenue Share Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff Access Fee & Airtime overspend excluding VAT). Revenue Share is payable for as long as the customer remains on the tariff or until the customer upgrades or disconnects, whichever is earliest. New Connection and Upgrade Clawback The standard clawback rules from Orange are very clear. If a customer is disconnected for any reason, including fraud and non-payment, or deactivates any service within 120 days, all of the upfront commission and advance will be clawed back. Orange reserves the right to clawback in full or part any commission paid for the duration of the customer s contract. Fraud In the event of a fraud disconnection, 100% of the upfront commission and advance will be clawed back. On the production of acceptable proofs, 50% of the upfront commission and advance will be repaid. Bad Debt If a disconnection occurs as a result of bad debt within 120 days of the connection, 100% of any outstanding Advances will be clawed back along with 50% of the upfront commission. If any customer bills subsequently remain unpaid, the revenue share related to these bills will also be clawed back. Gateway Devices 100% of any commission, Advances and Revenue Share will be clawed back for any upgrades or connections (including NHO) working through Gateway Devices (Multi SIM Systems) as opposed to a mobile phone handset. SIM Only SIM Only connections will currently receive no clawback of commission but no handset bonus will be payable. Queries Claims in respect of queried commission payments will be considered up to a maximum of 12 months from date of connection. Mainline Payment Terms The payment of commission to dealers is always subject to Mainline s standard terms and conditions. Proofs and Security Calls Multiple Connections (for the same customer) and Single Connections (New and Upgrades) For any talkplan (or multiple talkplans) where the talkplan bonus + advance has a value of 500 or more (ex. VAT), acceptable proofs are required to be supplied by 12 noon on the Tuesday of the week that payment is due to be made. Security calls may be conducted as Mainline deems necessary. If the proofs are unacceptable, commission will be held for a minimum of 120 days from the date of connection. 20+ Deals (New and Upgrades) Acceptable proofs will need to be supplied for all 20+ deals (even if previously upgraded with the same dealer). A security call to the end customer will be conducted for all 20+ deals (unless previously upgraded by the same dealer) either prior to the release of the handsets or before the payment is made. If proofs are unacceptable, the commission will be held for 120 days from the date of connection. Staggered Payment Mainline s staggered payment terms are detailed below: 50% released after 14 days from the date of connection 50% released after 3 month from the date of connection These payment terms apply to the following: Where the lead talkplan commission and advance is 5000 or more (ex. VAT) Multiple connections (for the same customer) where the total talkplan commission and advance is 5000 or more (ex. VAT) Connections in the dealer s own name where the lead talkplan commission and advances, or multiple single talkplan commissions and advances, total 500 or more (ex. VAT). Please note that the final 50% payment will be released after 2 months instead of 3 months. When a connection in a dealer s own name has a talkplan and advance of less than 500 (ex. VAT), the commission will only be held for 14 days from the date of connection. Return Surcharges - 14 Day Money Back Policy on New Pay Monthly Connections Return surcharges for new pay monthly connections are worked out using the connection level for the previous month versus the quantity of disconnections that have been made in calculating month. This provides a disconnection percentage which is used to calculate the surcharge. The disconnection percentages and charges are detailed below. Disconnection Percentage Returns Surcharges - 14 Day Money Back Policy on Upgrade Connections Upgrade return surcharges are worked out using the connection level for the month versus the quantity of disconnections that have been made in the same month. The disconnection percentages and charges are detailed below. Disconnection Percentage Charge 5% % 10 a handset 6.25% % 15 a handset 7.5% and over 50 a handset Charge 5% % 25 per handset 10% or over 50 per handset October 2013 isell 45

46 T-Mobile Pricing and Commissions Device Pricing SIM Only 48 Business 1 Plan Business Pay Monthly 51 Consumer Pricing Boosters and Bundles NEW T-Mobile Compliance and Procedures 56 October 2013 isell 46

47 T-Mobile Handset Pricing Pay Monthly TOP TIP All T-Mobile handsets and data products are not supplied with SIM cards in the box so you will need to purchase them separately. Manufacturer Model Colour Varients Status Format Operating System Trade Price ex.vat Business* Handset Bonus Apple^ iphone 4 8GB Black MS Touch Apple ios iphone 4S 8GB Black / White MS Touch Apple ios iphone 4S 16GB Black / White MS Touch Apple ios q 10 iphone 5 16GB Black / White 4G Touch Apple ios q 10 iphone 5 32GB Black / White 4G Touch Apple ios q 10 iphone 5 64GB Black / White 4G Touch Apple ios q 10 iphone 5c 16GB White / Pink / Yellow / Blue 4G / Green New Touch Apple ios iphone 5c 32GB White / Pink / Yellow / Blue 4G / Green New Touch Apple ios iphone 5s 16GB Silver / Gold / Space Grey 4G Coming Soon Touch Apple ios iphone 5s 32GB Silver / Gold / Space Grey 4G Coming Soon Touch Apple ios iphone 5s 64GB Silver / Gold / Space Grey 4G Coming Soon Touch Apple ios BlackBerry Curve 9320 Black Type BlackBerry Black / White New - BlackBerry q 10 Q5 Black / White 4G Touch Type BlackBerry q 10 Q10 Black 4G Touch Type BlackBerry q 10 Z10 Black 4G Touch BlackBerry q 10 Doro PhoneEasy 612 Black Type HTC One Silver 4G MS Touch Android 373 q 10 One Mini Silver 4G MS New Touch Android 273 q 10 Nokia 100 Black Type Nokia OS Black Type Nokia OS Black MS Coming Soon Type - 65 p 10 Asha 300 Black Type Nokia OS Asha 301 Black Type Nokia OS Lumia 520 Black MS Touch Windows q 10 Lumia 625 Black 4G MS Touch Windows q 10 Lumia 820 Black 4G MS Touch Windows Lumia 925 Black 4G MS Touch Windows Lumia 1020 Black / Yellow 4G MS Coming Soon Touch Windows Samsung Galaxy Ace III Black / White 4G Coming Soon Touch Android Galaxy Fame Blue Touch Android Galaxy Note II Titanium / White 4G MS Touch Android Galaxy Note III Titanium / White 4G MS Coming Soon Touch Android Galaxy S3 Titanium / White 4G MS Touch Android Galaxy S3 Mini Titanium / White Touch Android 175 q 10 Galaxy S4 Black / White 4G MS Touch Android 400 q 10 Galaxy S4 Mini Black / White 4G MS Touch Android 270 q 10 Galaxy Young Black / White Coming Soon Touch Android Solid Xcover C3350 Grey Type Sony Xperia E Black Coming Soon Touch Android 101 q 10 Xperia J Black Touch Android Xperia M Black New Touch Android 149 q 10 Xperia SP Black / White 4G MS Touch Android 223 q 10 Xperia Z Black 4G MS Touch Android 339 q 10 Xperia Z1 Black / White 4G MS Touch Android * Handset Bonus is payable on Business new Pay Monthly connections and Business upgrades. Prepay to Postpay migrations receive 20 less talkplan bonus. ^ Only available to iphone accredited dealers. The handset price lists do not include discontinued handsets. Please call Option 1 to confirm the commission paid prior to connecting any handset that is not listed on these pages. TOP TIP All T-Mobile handsets are non-returnable. Faulty handsets can be returned to the warehouse for validation. q = Decrease p = Increase 4G = 4G Ready HD = HD Voice enabled handset MS = micro SIM Pay Monthly USB Modems and Devices Model Trade Price ex.vat Huawei Wireless Pointer E Huawei E3131 USB Stick 42 Huawei E5776 Mobile WiFi 4G 54 No handset bonus payable on USB Modems & devices Pay Monthly Tablets Model Trade Price ex.vat Sony Xperia Z Tablet 4G 394 No handset bonus payable on tablets Pay Monthly SIM Cards SIM Type Trade Price ex.vat Commission Clawback Commission Clawback (approved generic kit connection) (unapproved generic kit connection) Standard Micro Nano October 2013 isell 47

48 T-Mobile Handset Pricing Pay As You Go Manufacturer Model Status Format Operating System Trade Price ex.vat Handset Bonus Nett Price ex.vat BlackBerry Curve 9320 Type BlackBerry HTC Desire C Touch Android Nokia 113 Coming Soon Type Nokia OS Asha 300 Coming Soon Type Nokia OS Lumia 520 Coming Soon Touch Windows Samsung E1190 Type Samsung OS E Sundance Type Samsung OS SIM Cards 3G SIM SIM USB Dongle Huawei E3131 Stick USB Huawei Wireless Pointer E Any devices not listed above will receive zero commission. All handsets are non returnable. Don t Forget! Pay As You Go customers must top up twice within the first 90 days of connection to prevent any clawback of commission. T-Mobile SIM Only Commissions SIM Only Commission 12 Month Talkplan Line Rental inc.vat Tenure Minutes Texts Data Bonus Est. Rev Share 12 month - SIM Only SIM Only months SIM Only months 500 Unlimited SIM Only months 1000 Unlimited SIM Only months 2000 Unlimited Unlimited SIM Only months Unlimited Unlimited Unlimited Month You Fix You Fix SIM Only months 50 Unlimited You Fix SIM Only months 100 Unlimited Day 30 Day - SIM Only SIM Only day SIM Only day 500 Unlimited SIM Only day 1000 Unlimited SIM Only day 2000 Unlimited Unlimited SIM Only day Unlimited Unlimited Unlimited Day You Fix You Fix SIM Only day 250 5, You Fix SIM Only day 500 5, You Fix SIM Only day 500 5, You Fix SIM Only day 500 5, The tariffs above must be connected using a SIM Only tariff SIM October 2013 isell 48

49 T-Mobile Business 1 Plan Business 1-Plan Step 1. Decide how many users and contract length 12 & 24 month contract 8.02, or per user 36 month contract per user 250 maximum users Step 2. Choose the shared minutes Call any mobile or landline in the UK, Europe & North America free within your allowance Customers will benefit from inclusive unlimited UK landline calls on 24 and 36 month contracts, chargeable at 2.50 per user on 12 month contracts Shared Minutes Cost 12 months 24/36 months n/a , , , , , , , , , , , , , ,000 1, ,000 1, ,000 1, ,000 2, , ,000 n/a 1, ,000 n/a 1, ,000 n/a 2, Benefits FREE next day phone replacement* Dedicated UK based business support Unlimited calls between users Conference calling for up to 20 people FREE business voic FREE online account management 24/7 * Not applicable for any iphone handset Step 3. Choose the shared texts Text any UK mobile or landline Shared Texts Monthly Price ex.vat unlimited (12m) 2.50 per user unlimited (24 & 36m) Inclusive Step 4. Choose the chargeable internet or option BlackBerry Internet Service (BIS) Windows BlackBerry Enterprise Server (BES) Don t Forget! Always connect your biggest bundle first! If your customer wants 13,000 minutes, you will need to add both a 10,000 and a 3,000 minute bundle. You will be paid for one bundle only, so make sure you add the 10,000 bundle first! October 2013 isell 49

50 T-Mobile Business 1 Plan Business 1-Plan Commissions To activate a minute bundle a sharer must first be added. The following line rentals are the minute bundle, line rentals and bonuses, please ensure at least one sharer is added to both the line rental and commission bonus when collating a deal. Talkplan 12 Month 18 Month* 24 Month 36 Month Line Rental Commission Line Rental Commission Line Rental Commission Line Rental Commission Business 1-Plan n\a 0 n\a 0 Business 1-Plan Business 1-Plan Business 1-Plan 1, Business 1-Plan 1, Business 1-Plan 2, Business 1-Plan 3, Business 1-Plan 4, , , ,245 Business 1-Plan 5, , , , ,545 Business 1-Plan 6, , , , ,925 Business 1-Plan 7, , , , ,240 Business 1-Plan 8, , , , ,560 Business 1-Plan 9, , , , ,865 Business 1-Plan 10, , , , ,170 Business 1-Plan 15, , , , ,620 Business 1-Plan 20, , , , ,160 Business 1-Plan 25,000 1,000 5,585 1,000 5, , ,705 Business 1-Plan 30,000 1,200 6,640 1,200 6, , ,195 Business 1-Plan 40,000 1,600 8,625 1,600 8, , ,095 Business 1-Plan 50,000 2,000 10,735 2,000 10,735 1,000 11,345 1,000 15,085 Business 1-Plan 60,000 n\a 0 n\a 0 1,200 13,270 1,200 17,755 Business 1-Plan 80,000 n\a 0 n\a 0 1,600 17,495 1,600 23,480 Business 1-Plan 100,000 n\a 0 n\a 0 2,000 21,630 2,000 29,110 Business 1-Plan Sharer n\a n\a 0 Business 1-Plan Sharer n\a n\a 0 Business 1-Plan Sharer *No Revenue Share payable on 18 month talkplans. Business SIM Only Guide Business SIM Only Commission Step 1. Choose the minute and text combination 30 Day 12 Month Cost Minutes Texts Cost Minutes Texts Step 2. Choose the inclusive flexible booster The inclusive flexible booster can be changed every 30 days. For boosters available see page Day 12 Month Talkplan Line Rental ex.vat Commission Business SIM Only Business SIM Only % 0 Business SIM Only Business SIM Only Business SIM Only Business SIM Only Business SIM Only Business SIM Only The tariffs above must be connected using a SIM Only tariff SIM October 2013 isell 50

51 T-Mobile Pay Monthly Business Business Pay Monthly Guide and Commissions Step 1. Choose the contract length and minute and text combination Step 2. Choose the inclusive flexible booster 24 Month 18 Month 12 Month 6 Mth Talkplan Line Rental inc.vat Minutes Text Internet Commission Business Pay Monthly Business Pay Monthly Business Pay Monthly MB 75 Business Pay Monthly MB 105 Business Pay Monthly MB 125 Business Pay Monthly MB 150 Business Pay Monthly GB 180 Business Pay Monthly Business Pay Monthly MB 140 Business Pay Monthly MB 180 Business Pay Monthly MB 200 Business Pay Monthly MB 260 Business Pay Monthly GB 325 Business Pay Monthly 50* GB 365 Business Pay Monthly Business Pay Monthly MB 115 Business Pay Monthly MB 185 Business Pay Monthly MB 165 Business Pay Monthly MB 260 Business Pay Monthly GB 360 Business Pay Monthly 45* GB 415 *Includes 3GB Data The inclusive flexible booster can be changed every 30 days and does not apply to 6 month plans Texts 3000 Landline Minutes 3000 T-Mobile Talk Minutes Euro 5 Talk & Text USA and Canada Talk Europe & Australasia Talk International Text Unlimited BIS and Internet Unlimited Internet (FUP applies) Step 3. Add the chargeable boosters All Business Pay Monthly plans benefit from: FREE next day phone replacement * Dedicated UK based business support FREE business voic FREE online account management 24/7 * Not available on 6 month and SIM Only plans. Not applicable for any iphone handset EACH per month Full Monty for Business Unlimited calls, unlimited texts and unlimited Internet 12 Month Talkplan Line Rental ex.vat Commission Full Monty for Business Month Talkplan Line Rental ex.vat Commission Full Monty for Business Dealer Authority it s different to Orange! For all T-Mobile connections, we advise you to obtain Dealer Authority before you connect. This will ensure that both upgrades and ports can be processed more efficiently. What do you need to do? Go to: Download the relevant form. Ensure that your customer completes and signs the form. Business Upgrade Commissions CLC Value Band 12 Month 18 Month 24 Month 36 Month Commission Commission Commission Commission Airtime only* CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band CLC Value Band 9 n/a n/a n/a n/a No Revenue Share payable on Business Upgrades. All mobile Broadband Upgrades are payable at the Airtime only rate. * Airtime only commissions need to be claimed via Customer Services at Mainline. [email protected] to obtain your CLC Value Band. October 2013 isell 51

52 T-Mobile Pay Monthly Consumer - New Pay Monthly - New Connections 12 Month Talkplan Line Rental No. of Inclusive Marketing Minutes Text Internet Commission inc.vat Booster Bonus* Advance** Total You Fix Pay Monthly 10.50^ Unlimited You Fix Pay Monthly 15.50^ Unlimited You Fix Pay Monthly 21.00^ Unlimited You Fix Pay Monthly 26.00^ Unlimited Month No Internet No Internet No Internet Small Internet Small Internet Small Internet Small Internet Small Internet Medium Internet Medium Internet Medium Internet Medium Internet Medium Internet You Fix Unlimited You Fix Unlimited You Fix Unlimited You Fix Unlimited Month 7 No Internet No Internet No Internet No Internet Small Internet Small Internet Small Internet Small Internet Medium Internet Medium Internet Medium Internet Medium Internet The Full Monty Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Any talkplans not published above will receive zero commission, but will receive an advance based on the standard calculation below. Advances are based on 7 months for 18 month contracts and 9.5 months for 24 month contracts. Recoveries are taken over 15 months for 18 month contracts and 18 months for 24 month contracts. * Subject to a minimum of 10 net pay monthly connections (combined Orange and T-Mobile) per calendar month, payable as a cash bonus on T-Mobile Pay Monthly consumer connections for October ** Subject to status, contract and terms and conditions. ^ Revenue share payable at 15% not 25%. Also 5000 T-Mobile minutes included. Step 1. Choose the plan Step 2. Add an inclusive talk or text booster See table above On Selected plans only Unlimited Texts Unlimited Landline Free BlackBerry Unlimited T-Mobile Talk USA & Canada Talk Euro Talk & Text Europe & Australasia Talk Step 3. Select the internet option Step 4. Add additional chargeable boosters Basic Internet - 250MB Standard Internet - 750MB Extra Internet - 1.5GB Super Internet - 5GB (can only be added to a tariff which has no data already included) See page 54. October 2013 isell 52

53 T-Mobile Pay Monthly Consumer - Upgrades Pay Monthly - Upgrades 12 Month Talkplan Line Rental No. of Inclusive Minutes Text Internet inc.vat Booster Commission Advance** Total You Fix Pay Monthly 10.50^ Unlimited You Fix Pay Monthly 15.50^ Unlimited You Fix Pay Monthly 21.00^ Unlimited You Fix Pay Monthly 26.00^ Unlimited Month No Internet No Internet No Internet Small Internet Small Internet Small Internet Small Internet Small Internet Medium Internet Medium Internet Medium Internet Medium Internet Medium Internet You Fix Unlimited You Fix Unlimited You Fix Unlimited You Fix Unlimited Month 7 No Internet No Internet No Internet No Internet Small Internet Small Internet Small Internet Small Internet Medium Internet Medium Internet Medium Internet Medium Internet The Full Monty Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Any talkplans not published above will receive zero commission, but will receive an advance based on the standard calculation below. Advances are based on 7 months for 18 month contracts and 9.5 months for 24 month contracts. Recoveries are taken over 15 months for 18 month contracts and 18 months for 24 month contracts. ** Subject to status, contract and terms and conditions. ^ Revenue share payable at 15% not 25%. Also 5000 T-Mobile minutes included Consumer Upgrade Plans Legacy Contact Customer Services with details of your talkplan to find out applicable commission and advance rates. Dealer Authority it s different to Orange! For all T-Mobile connections, we advise you to obtain Dealer Authority before you connect. This will ensure that both upgrades and ports can be processed more efficiently. What do you need to do? Go to: Download the relevant form. Ensure that your customer completes and signs the form. October 2013 isell 53

54 T-Mobile Business Boosters & Bundles Business Mobile Broadband Booster Product Code Tenure Line Rental ex.vat Bonus Est. Rev Share Bus MBB 1GB BMBB1G18M Bus MBB 1GB BMBB1G24M Bus MBB 3GB BMBB3G18M Bus MBB 3GB BMBB3G24M Bus MBB 10GB BUSMBB10G Business Boosters & Internet BlackBerry Product Code Tenure Line Rental ex.vat Bonus Est. Rev Share BIS and Internet BBIN30D 30 Day BIS and Internet BBIN12M BIS and Internet BBIN18M BIS and Internet BBIN24M BESX and Internet BESXSPT BESX and Internet BESXSPT BESX and Internet BESXSPT BES and Internet BBSOLSIM 30 Day BES and Internet BBSOL BES and Internet BBSOL World BBROAMUL 30 Day & Internet Non BlackBerry Booster Business 1 Plan only Product Code Product Code Tenure Data Tethering Product Code Tenure Tenure Line Rental ex.vat Line Rental ex.vat Line Rental ex.vat Bonus Bonus Bonus Est. Rev Share Unltd (existing customers) ULTDATBE5 30 Day MB BINT500MB 30 Day MB BINT MB BINT GB BUSINT1G 30 Day Est. Rev Share MBB 1GB BTETH1G 30 Day MBB 3GB BTETH3G MBB 3GB BTETH3G MBB 3GB BTETH3G 30 Day MBB 5GB BTETH5G 30 Day MBB 10GB BTETH10G 30 Day Est. Rev Share Shared 50 text 1P50SMS 30 Day Shared 100 text 1P100SMS 30 Day Shared 200 text 1P200SMS 30 Day Shared 300 text 1P300SMS 30 Day Shared 400 text 1P400SMS 30 Day Shared 500 text 1P500SMS 30 Day Shared 750 text 1P750SMS 30 Day Shared 1000 text 1P1KSMS 30 Day Shared 1500 text 1P1K5SMS 30 Day Shared 2000 text 1P2KSMS 30 Day Shared 3000 text 1P3KSMS 30 Day Shared 4000 text 1P4KSMS 30 Day Shared 5000 text 1P5KMS 30 Day Flexible Booster Per Subscriber Product Code Tenure Line Rental ex.vat Bonus Est. Rev Share 3000 Texts BUCBUT 30 Day landline mins BUCBUL 30 Day On-Net mins BUCBTT 30 Day Bus & Internet 500MB BINT500MB 30 Day USA & Canada BUCBUS 30 Day Europe & Australasia BUCBEA 30 Day International Text BUCBIT 30 Day Revenue Share calculated based on contract length at 15%. Customers can buy more than one allowance. Commissions for new customers only at the point of connection.if the customer cancels their subscription to one or more of the 1 month rolling boosters during the first 2 months following the end of the month of the subscription, the commission paid will be clawed back in full. This clawback also October applies 2013 when the isell customer 54 moves from 1 booster to another within the first 90 days. None of these 1 month rolling boosters or commitment boosters count towards any volume bonuses. Pocket Landline Pocket Landline Product Code Tenure Shared Roaming EU Bundles Business 1 Plan only Product Code Tenure Line Rental ex.vat Bonus Est. Rev Share Euro Travel Euro Travel 60 1ET60MN 30 Day Euro Travel 125 1PRM125MN 30 Day Euro Travel 250 1PRM250MN 30 Day Euro Travel 500 1PRM500MN 30 Day Euro Travel PRM1250M 30 Day Euro Travel PRM2500M 30 Day Euro Travel PRM5KMIN 30 Day 1, International Travel Zone IT130MN 30 Day Zone IT160MN 30 Day Zone IT1125MN 30 Day Zone IT1250MN 30 Day Zone IT230MN 30 Day Zone IT260MN 30 Day Zone IT2125MN 30 Day Zone IT2250MN 30 Day Euro Travel Euro Travel 60 1ET2460M Euro Travel 125 1ET24125M Euro Travel 250 1ET24250M Euro Travel 500 1ET24500M International Travel Zone IT Zone IT Zone IT Zone IT Zone IT Zone IT Zone IT Zone IT Single User Bundles Business 1 Plan or Business Pay Monthly Product Code Tenure Line Rental ex.vat Line Rental ex.vat Bonus Bonus Est. Rev Share* PLL 1 to 1 SBPLL PLL 1 to 5 users SBPLL PLL 1 to 10 users SBPLL PLL Many to 1 SBPLL *Revenue Share is calculated based on a 12 month contract with the first 3 months free. Est. Rev Share Euro Travel Euro Travel 25 BET25MN 30 Day Euro Travel 50 BET50MN 30 Day Euro Travel 125 BET125MN 30 Day Euro Travel 250 BET250MN 30 Day International Travel Zone 1 30 BINT130M 30 Day Zone 1 60 BINT160M 30 Day Zone BINT1125M 30 Day Zone BINT1250M 30 Day Zone 2 30 BINT230M 30 Day Zone 2 60 BINT260M 30 Day Zone BINT2125M 30 Day Zone BINT2250M 30 Day Only available to iphone accredited dealers iphone Booster Product Code Tenure Cost ex.vat Bonus Est. Rev Share* iphone for Business BINT1G18M iphone for Business BINT1G24M iphone for Business BUSIPHONE 30 Day * Revenue Share is calculated at 25% of standard line rental based on a 24 month contract.

55 T-Mobile Consumer Boosters & Bundles Consumer Flexible Boosters Booster* Cost inc.vat Bonus ex.vat Est. Rev Share Unlimited Text Unlimited Landline Talk Unlimited T-Mobile Euro 5 Talk & Text EU & Australasia 5 Talk USA & Canada 5 Talk BlackBerry International Texts Euro Talk Euro Text *Revenue Share is calculated based on a 24 month contract at 15%. Consumer Mobile Broadband Product Code Tenure Line Rental inc.vat Bonus Est. Rev Share MBB 2GB SIMO MBB10SIM 30 Day MBB 5GB SIMO MBB15SIM 30 Day MBB 1GB MBB MBB 2GB MBB MBB 5GB MBB Booster* Cost inc.vat Bonus ex.vat Est. Rev Share Family Texts Landline Minutes Extra Minutes Basic Internet Standard Internet Extra Internet Super Internet Extra internet Upgrade Number Booster *Revenue Share is calculated based on a 24 month contract at 15%. Consumer 3G Tablet Plans Product Code Tenure Line Rental inc.vat Bonus Est. Rev Share 3G MBB - 1GB TAB G MBB - 2GB TAB G MBB - 3GB TAB G MBB - 5GB TAB T-Mobile Software and Accessory Pricing BlackBerry Software Cost ex.vat BlackBerry Enterprise Server Microsoft Exchange BES user 1,695 Microsoft Exchange BES user 2,330 Microsoft Exchange BES user 2,330 IBM Lotus Domino BES user 1,695 IBM Lotus Domino BES user 2,330 IBM Lotus Domino BES user 2,330 Novell Groupwise BES user 1,695 Novell Groupwise BES user 2,330 BES Client Access Licences BB Enterprise Server CAL - 1 user 70 BB Enterprise Server CAL - 5 user 255 BB Enterprise Server CAL - 10 user 415 Cost ex.vat BES Client Access Licences cont. BB Enterprise Server CAL - 50 user 1,870 BB Enterprise Server CAL user 3,510 BB Enterprise Server CAL user 16,005 BES Upgrades SBE to Full BES Product Upgrade 1,695 BES 4.1 Microsoft Exchange Version upgrade 575 BES 4.1 IBM Lotus Domino-Version upgrade 575 BES 5.0 Microsoft Exchange Version upgrade 575 BES 5.0 IBM Lotus Domino-Version upgrade 575 BlackBerry Professional BES Software BB Pf Sware 4.1 IBM Ltus Dom - 5 user 265 BB Pf Sware 4.1 Micrsoft xch - 5 user 265 October 2013 isell 55

56 T-Mobile Compliance and Procedures GC23 and Network Proof Compliance In order to be GC23 compliant and network compliant, it is essential that you take a full set of relevant proofs from your customer at the point of sale. The following table details the number and type of proof that you must take from your customer depending on their customer type. Customer Type Proof of ID Proof of Address Business Proof New Customer (Consumer) Yes Yes N/A Existing Customer (Consumer) Yes N/A N/A Small Business (Sole Trader/Partnership) Yes Yes Yes Large or Ltd Businesses N/A N/A Yes, 2 required Proof of ID Passport. Full or Provisional UK driving licence paper and photo card. UK bank / building society credit or debit card. Proof of Address Must be dated on, or up to no more than, 3 months prior to the date of connection. (Driving Licence is excluded from this rule). Fixed line phone bill. Existing mobile phone bill. Council tax statement. Utility bill (if not used for Proof of Business). Full or Provisional UK driving licence paper and photo card (if not used as Proof of ID). UK bank / building society account / credit card statement. Proof of Business Current UK bank or building society statement (dated on, or up to no more than, 3 months prior to the date of connection), credit card (please ensure the middle numbers are obscured), or cheque book in the business name. Current utility bill (if not used as Proof of Address) or phone bill (fixed line or mobile) in business name (dated on, or up to no more than, 3 months prior to the date of connection). Certificate of incorporation. Change of name certificate. Inland Revenue ID registration card. Leasing/Rental Agreement in business name. VAT registration certificate. As an alternative to the above, new consumers have the option of providing a credit or debit card as a single proof of both ID and Address. A 2 transaction will then be taken and refunded to check the validity of the card details against the customer s name and application address. Mainline Compliance An official purchase order or a formal request on the company s letterhead should be taken at point of sale for all limited companies, charities, public sector and incorporated friendly societies. Faxes or photocopies are not acceptable. The PO should include the following: The trading address of the company and registered address (if they differ). All phone numbers quoted on the purchase order must be validated on (BT) / (Orange). The company must be telephoned for verification. The company registration number. The purchase order must be dated on, or up to no more than, 3 months prior to the date of connection. The number and type of handsets/ SIMs ordered, the tariff connected to and the duration of the contract. Must be signed by a director of the company or an authorised signatory. The printed name and position of the signatory. The purchase order should be a one page document. Mainline reserves the right to conduct a security call to the end customer as it deems necessary. The compliance summaries detailed above are guides only. Please ensure that you have read the full requirements for T-Mobile proofs which are available at Commission and Clawback Rules Revenue Share - Business Voice Connections excluding SIM Only Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff Access Fee & Airtime overspend excluding one off charges & VAT). Revenue Share is payable from month 3 for the contract tenure or until the customer upgrades or disconnects, whichever is earliest. October 2013 isell 56 No revenue share is payable on Business upgrades. No revenue share is payable on Business 1 Plan 18 month connections. Revenue Share - Consumer Voice Connections excluding SIM Only Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff Access Fee & Airtime overspend excluding one off charges & VAT). Revenue Share is payable from month 1 for the contract tenure or until the customer upgrades or disconnects, whichever is earliest. Revenue Share - Mobilie Broadband Connections Revenue Share is calculated as a % of Billed Revenue (Billed Revenue = Tariff MRC & Airtime overspend excluding one off charges & VAT). Revenue Share is payable from month 1 for the contract tenure or until the customer upgrades or disconnects, whichever is earliest. Business 1 Plan - Commission Talkplan Commission is only payable on the host customer telephone number. Several minute bundles can be added but commission will only be payable on the first minute bundle added to the account. Commission only payable when Business 1-plan price plan and User SOC (Product Code) connected at the same time Boosters - Commission Customers can buy more than one allowance If the customer cancels their subscription to one or more of the 1 month rolling boosters during the first 2 months following the end of the month of the subscription, the commission paid will be clawed back in full. This clawback also applies when the customer moves from 1 booster to another within the first 90 days. Clawbacks - New Connections and Upgrades If a customer is disconnected for any reason, including fraud and non-payment, or deactivates any service within 120 days, all of the upfront commission and advance will be clawed back. T-Mobile reserves the right to clawback all elements of the commission that has been paid. Reconnections No commission will be repaid if a customer is subsequently reconnected to the network. SIM Only The connection bonus will be reduced by 40 if a SIM Only connection is made without the provision of kit from Mainline or if it is made with unapproved generic kit. If the connection is made with approved generic kit, the connection bonus will only be reduced by 10. Returns Surcharges There are currently no returns surcharges on T-Mobile. Business Proofs If a dealer is unable to provide acceptable proofs to EE on request, EE has the right to clawback all commission and impose a 40 charge per connection. Queries Claims in respect of queried commission payments will be considered up to a maximum of 12 months from date of connection. Mainline Payment Terms The payment of commission to dealers is always subject to Mainline s standard terms and conditions. Proofs and Security Calls Multiple Connections (for the same customer) and Single Connections (New and Upgrades) For any talkplan (or multiple talkplans) where the talkplan bonus + advance has a value of 500 or more (ex. VAT), acceptable proofs are required to be supplied by 12 noon on the Tuesday of the week that payment is due to be made. Security calls may be conducted as Mainline deems necessary. If the proofs are unacceptable, commission will be held for a minimum of 120 days from the date of connection. 20+ Deals (New and Upgrades) Acceptable proofs will need to be supplied for all 20+ deals (even if previously upgraded with the same dealer). A security call to the end customer will be conducted for all 20+ deals (unless previously upgraded by the same dealer) either prior to the release of the handsets or before the payment is made. If proofs are unacceptable, the commission will be held for 120 days from the date of connection. Staggered Payment Mainline s staggered payment terms are detailed below: 50% released after 14 days from the date of connection 50% released after 3 month from the date of connection These payment terms apply to the following: Where the lead talkplan commission and advance is 5000 or more (ex. VAT) Multiple connections (for the same customer) where the total talkplan commission and advance is 5000 or more (ex. VAT) Connections in the dealer s own name where the lead talkplan commission and advances, or multiple single talkplan commissions and advances, total 500 or more (ex. VAT). Please note that the final 50% payment will be released after 2 months instead of 3 months. When a connection in a dealer s own name has a talkplan and advance of less than 500 (ex. VAT), the commission will only be held for 14 days from the date of connection.

57 Accessories Kit: accessories In-car charger 1.20 Mains charger 2.25 In-car holder 2.50 Charging dock iphone Mains charger iphone In-car charger iphone q Executive leather case iphone Leather case (black) iphone Clear Case Skin iphone q accessories Case 9320 Clear Case 3.00 Z10 Clip-on Case 6.00 Chargers In-car (micro USB) 1.80 p Mains (micro USB) 2.80 p In-car (mini USB) 1.10 Mains (mini USB) 2.00 accessories Case Leather Case Samsung Galaxy S3 Mini 8.00 Leather Case Samsung Galaxy S Clear Case Samsung Galaxy S3 Mini 3.50 Case Leather Case Samsung Galaxy S Clear Case Samsung Galaxy S headsets HS Nokia BH q HS1000 car kits Easy Talk Buddy SuperTooth Buddy memory Micro SD/HC Card 4GB 3.25 Micro SD/HC Card 8GB 5.00 Micro SIM Adapter 1.10 MicroSD to SD memory card adaptor 50p kit: mains chargers 2.00 in-car chargers 1.10 available for LG, HTC, Nokia (small pin) Samsung, Sony Ericsson in-car holder 3.00 Clearance Stock While stocks last. Anywhere multi surface suction holder which will fit smartphones and larger handsets. Faulty accessory returns received without packaging will be replaced not credited. FREE DELIVERY on accessory orders of 250 or more! October 2013 isell 57

58 Discount Authorisation Process Guidelines Discount Authorisation Process Guidelines from Mainline The Discount Authorisation (DA) process is essentially the same across all of the 3 networks. A DA can be submitted to the network via Mainline for any of the following: Air Time Credits (ATCs) - to reduce your customer s monthly bill. Additional Commission Early Upgrade - prior to the standard network terms. (Corporate customers only) You can submit a DA for a combination of the options listed above or as individual DAs. For example, you can submit a DA for Air Time Credits and Additional Commission or just Air Time Credits. The criteria that is applicable to each of the networks has been outlined in the tables below. EE 5-10 connections * (sharer only) 11+ connections ARPU 30 any ARPU Air Time Credits Yes Yes Existing Customer Additional commission Yes Yes Orange / T-Mobile 5-10 connections * (sharer only) connections 20+ connections ARPU 30 ARPU 30 ARPU 30 Air Time Credits Yes Yes Yes Existing Customer Additional commission Yes Yes Yes * DA requests with less than 5 connections will only be considered for Sharer plans that are part of a larger existing 10+ account. Submitting a DA You need to use a DA template from the appropriate network. These can be downloaded from our website using the following links: EE Small Business (New & Upgrade) EE Corporate (New & Upgrade) Orange SB and Corporate (New & Upgrade) T-Mobile (New) T-Mobile (Upgrade) Network Requirements for the DA Template New Connections DA The networks require copies of the 3 most recent consecutive mobile phone bills showing the talkplan, the current user spend and any OOB charges. (Excel versions are not permitted). Upgrades DA If only part of the account is being upgraded then you must only list the relevant numbers by using the tab on the DA template. Please note that a DA cannot be submitted to request an extension to the tenure in lieu of migration fees for Orange and T-Mobile migrations to EE. DA Submissions When your form has been completed and you have included all of the relevant data, you need to your template form to [email protected] DA Decision You will receive an from Mainline s Discount Authorisation team detailing the network s decision, what has been approved, and the components of the deal. You will also be issued with a DA reference code. The DA is approved for the specified number of connections, talkplans and bundles on the template as well as the length of tenure that has been stated. The DA is valid for 6 months from the date that Mainline s Discount Authorisation team send the to you. It is essential that you quote the DA reference code at the point of connection as the DA cannot be applied retrospectively. Failure to connect any of the elements may result in the DA becoming void. If any of the elements of the DA change prior to connection, an amendment must be requested via to the Discount Authorisation team inbox at [email protected] Please note, connections with a DA can only be processed by and must be ed to [email protected] EE Small Business Sharer Plan Commission - New and Upgrades In order to receive commission on the shared data, calls and text elements of the EE Small Business sharer plans (3-49 users), you must submit an EE SB Bundle Claim form via the [email protected] inbox. See page 14 of isell for more details. The EE SB Bundle Claim form can be downloaded from our website at October 2013 isell 58

59 BPS Quick Reference Guide Connections and Upgrades Migrations 5+ handsets Less than 5 handsets 5+ handsets Less than 5 handsets BPS at [email protected] Use WebReg or Enable or BPS at [email protected] or If it is urgent [email protected] BPS at [email protected] Use WebReg or Enable or BPS at [email protected] or If it is urgent [email protected] For all connections, upgrades and migrations please use the EE connection template. Go to Note 1 - Talkshares must be disbanded prior to the billing date. Migrations can then be processed after the billing date. Note 2 - If early upgrade / termination fees apply, BPS must have visibility of the migration via at [email protected] and also that the customer has accepted the fee. Queries Complex Queries General Queries Commission Queries Credit Checks BPS at [email protected] Call Mainline on option 2 or Mainline at [email protected] Call Mainline on option 3 or commissions.inbox@ mainline.uk.com Use Enable and WebReg for Stage 1 checks. If you are unable to complete the check through these systems [email protected] You can [email protected] for any of the following: CLC bandings (no more than 10 separate accounts per ) Bill issues (not queries) - please use the customer and customer s bill to assist you prior to ing Expiry dates and CTN list - Looking Glass reports Adding products / services that are not available via self-serve. (You will need the customer s permission) SIM swaps and handset exchanges where the diagnostic test has been completed Adding and removing in life products T-Mobile UK online bill analyser queries (if logins are not working) Billing recalculations Data useage breakdown (if the customer does not have online billing) Add Third Party Authorisation Update user names If you have a query that is not listed above or if you require urgent assistance and you are unable to resolve your query using WebReg or Enable, you can Mainline at [email protected] or call Mainline on option 2. Quick Tips Handset Orders Call Mainline on option 1. 1.) Make sure you add the network, the type of connection and the customer name into the subject of your every time. 2.) Please remove all the gaps and spaces between mobile numbers and IMEI numbers in your connection templates and ensure that the template is completed in full. 3.) If you have Third Party Authorisation on your customer s account and your customer would like you to carry out a SIM swap, add a bundle or lift a roaming bar you can call the following numbers: Orange Corporate and EE Corporate 158 or T-Mobile Business and EE SB 150 or Orange SB 345 or October 2013 isell 59

60 Mainline Support Teams KW Sales Support Executives Option 1 IV Victoria Tomlinson Assistant Sales Manager Beth Redgwick Colleen Leedham Helen Molloy PA PH FK KY AB DD Customer Services Option 3 G EH Kimberley Jones Nicola Vernon Sarah Staley Kyle McEntee BT KA ML DG TD CA NE DH SR DL TS Business Development Managers Alan Doherty Alex Howarth Kevin Oakley Internal Account Managers Gemma Dyche Emma Bradbury Andrew Mitchell TR PL SA EX TQ LL LA HG YO BD FY BB PR HX LS HU BL OL WF HD L WN M DN WA S SK CH LN CW NG DE ST SY TF WS LE PE LD HR WR CF TA NP BS DT WV DY BA GL B SN BH SP CV OX SO RG NN MK SG LU AL HP SL GU PO RH BN WD HA UB TW KT CB CM ME TN CO IP NR CT EN IG RM SM CR SS BR DA Pre-Sales Support/General Enquiries EE Business Partner Support Team Monday to Friday Multiple Connections/Credit Checks [email protected] (24 Hour SLA) Complex Queries [email protected] (48 Hour SLA) Post Sales Support Business Customer Services Orange Call 345 (Small Business) Call 158 (Medium/Corporate) T-Mobile Call 150 EE Call 150 or (Small Business) Call 158 (Corporate) Orange Enable Support Option 5. [email protected] Customer Services (Consumer) NT Orange Return Authorisations (RA s) Single RA s Option 2. Multiple RA s - [email protected] Commercial Support Consumer connections and queries Orange Consumer Registrations/Cancellations Option 2. Retail Care Team IVR Customer Services T-Mobile WebReg Support Option 2. [email protected] TeleReg Support (Consumer) Who to contact for what at Mainline Product,Tariff and Stock Queries Internal Sales on Option 1 Commission and Remittance Queries Customer Services on Option 3 DA Requests [email protected] Commission or Invoicing Queries [email protected] iphone referral orders [email protected] October 2013 isell 60