Product Training: Flash Wireless. Darin Dowd Senior Vice President and Circle of Champions Member

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1 Product Training: Flash Wireless Darin Dowd Senior Vice President and Circle of Champions Member

2 Overview

3 Industry Stats 4 out of 10 American adults live in wireless-only households 45 million Americans use mobile phones as their primary Internet access On average, customers switch wireless carriers every 48 months

4 Market Opportunity There are over 6 million monthly buying decisions in wireless That s 6 million monthly opportunities to acquire Flash Wireless Customers

5 Target Market Consumers who want choices Choice of the best networks Choice to bring their own device with them or purchase a new one Choice of a variety of plans and pricing Choice of contract or no contract Consumers who want to be more than just a wireless number and want to be part of the Flash family

6 Value Proposition Customers can choose from the nation s top networks, with a variety of single line or family plans with contract or no contract options, all with outstanding rates!

7 Flash Wireless (s) Service on the Nationwide Sprint 4G LTE Network No Contract and Contract Plan options Basic Phone and 4G LTE Smartphones available or BYOD Single line plans at a great value Family Plans with Shared Data Target Market: Ideal for customers who desire the latest network technology and access to a greater portfolio of devices for purchase

8 Why Flash Wireless (s) Single customer can select a vast array of 4G LTE Devices, with a low monthly fee for Voice, Text and Data Families with 2-6 members can select a vast array of 4G LTE Devices with low monthly fee for Voice and Text plus 20GB of Shared Data

9 Flash Wireless Service on America s Largest, Most Reliable Network Basic Phones and Smartphones Bring your own device and experience the best value in 3G & 4G Add a hotspot (3G only) and connect up to 5 devices to your personal Wi-Fi connection Target Market: Ideal for customers who want the best coverage and latest network technology or devices

10 Why Flash Wireless Single customers can Bring Their Own Device with a low monthly fee for Voice, Text and Data Families with up to 4 members can Bring Their Own Phone(s) or Tablet(s). Plans include Unlimited Voice and Text + 12GB of Shared Data

11 Selling the Service

12 Selling the Service How is the reliability? Flash Wireless Service operates on two of the nation s largest, fastest and most reliable networks, giving you the freedom to choose from contract and no contract plans. How does Flash compare with the competition? Flash Wireless Service operates on the trusted technology of two great networks AND offers a great value.

13 Purchase Options & Order Process

14 Purchase Options Two Ways to Get Started: Choose from the Nation s Top Networks 1. Service on the Nationwide Sprint 4G LTE Network 2. Service on America s Largest and Most Reliable Network

15 Customer Order Process Direct customers to your online store Click the Flash Wireless icon and then select the Shop Now option

16 Order Process New Devices Shop by plan on the desired Network

17 Order Process New Device Validate Service Area with Zip Code

18 Order Process New Devices SELECT NEW DEVICE

19 New Device Device Details Select quantity and add to cart

20 New Device Device Summary If you would like to add an additional new device, select Buy A New Device If you would like to add an additional BYOD, choose Add My Own Device If you have added all the desired lines for the account, choose Select Plan

21 Order Process New Devices SELECT A PLAN If a Family Plan is selected for Line 1, the additional lines will default to a companion plan. When all plans are selected, select Add Additional Lines or Next

22 Order Process New Device Select Features Per Line When the desired options are selected, choose Next to choose options for the next line

23 Order Process New Device Select Accessories Per Line (If applicable. This option will only display if accessories are available for new devices being purchased.) When the desired options are selected, choose Continue to choose options for the next line.

24 Order Process New Device Select New Number or Transfer (port) Per Line Select Get New Number to assign a new number to the line Select Transfer Service to this Device to Port your number from another carrier Select Next

25 Order Process New Devices Select New Number or Transfer (port) Per Line Enter number to port and select Validate Upon successful validation of the number, the follow the instructions and enter the appropriate information Select Next

26 Order Process New Device Order Summary Review the details of the order and click continue

27 Order Process New Device Account Setup Enter personal information and select Validate Shipping Address Address may validate or give you an option to select the correct formatted Postal Service address

28 Order Process New Device Checkout Page Any order placed prior to 2:00pm (EST) M-F will ship the same day. Orders placed after 2:00pm (EST) or on a weekend/holiday will ship the next business day

29 Order Process New Device Special Note: Flash Wireless (s) 2-Year Contract Plans Unique Order Step: Credit Check

30 New Devices Order Confirmation Order Summary: from Flash Wireless: Receipt for purchase and shipping notification Welcome Username and password for Account Management Page If transferring phone number: containing transfer information Please note: Wait at least 4 business hours for the transfer of your number to complete, and you will be notified when complete through . This means a number transfer submitted after 5pm EST may not complete until Monday morning. Transferring landline number may take up to 10 business days.

31 New Devices Transferring Phone Numbers Completing Port Process: If transferring existing phone number to Flash Wireless: Check from Flash Wireless about transferring phone number and activation. Upon receipt of the device, the customer must complete the port by: Logging in to their account at Select the phone number to transfer Verify the information is correct Click the Transfer Phone Number button

32 Order Process BYOD Service on the Nationwide Sprint 4G LTE Network Device Eligibility Flash Wireless (s) 1. You originally purchased your device and it is currently active (or was previously) on the Sprint Network. Make sure you don't have any outstanding financial agreements on your account with Sprint. (Example: Service Agreements, Installment Billing or Lease Agreements, or Early Termination Fees) 2. You originally purchased your device and it is active (or was previously) with a pre-paid carrier such as Boost or Virgin Mobile. Check your device by using the Flash Wireless Device Approval Tool. A device on these networks must have been active for a minimum amount of time with the pre-paid carrier to be transferred to Flash Wireless (or any other network).

33 Order Process BYOD Service on the Nationwide Sprint 4G LTE Network Device Eligibility Flash Wireless (s) 3. You purchased your device from a third party. Check your device using the Flash Wireless Device Approval Tool FIRST. Try to get the device s ESN/MEID before purchasing it and then use the Device Approval Tool. Since the device is coming from a third party with an unknown history, use the Device Approval Tool to make sure there aren t any issues.

34 Order Process BYOD Service on America s Largest and Most Reliable Network Device Eligibility Flash Wireless 1. You originally purchased your device and it is CURRENTLY ACTIVE on America s Largest and Most Reliable Network. Flash Wireless only accepts devices that are currently active if they are NOT under a service contract or handset agreement with the carrier. Devices may only be transferred to the $64/month plan. Although the device might be approved using the Device Approval tool, you would not be able to activate it on any plan except the $64/month plan. If you would like to bring an active device to a plan other than the $64/month rate plan, you need to contact the carrier directly (800) and deactivate your device. You will be responsible for any outstanding balances, Early Termination Fees if you are under contract or any other outstanding financial agreements.

35 Order Process BYOD Service on America s Largest and Most Reliable Network Device Eligibility Flash Wireless 2. You originally purchased your device and it is NO LONGER ACTIVE on America s Largest and Most Reliable Network. These devices should be approved without issue. However, check your device using the Flash Wireless Device Approval Tool FIRST. If the device is not approved, please contact the carrier (800) to determine the reason. What s Next: Once any issues preventing the device from being approved are cleared, try your device again using the Flash Wireless Device Approval Tool.

36 Order Process BYOD Service on America s Largest and Most Reliable Network Device Eligibility Flash Wireless 3. You originally purchased your device and it is active (or was previously) with a pre-paid carrier operating on America s Largest and Most Reliable Network such as Straight Talk, Red Pocket or Page Plus. These devices should be approved without issue. However, check your device using the Flash Wireless Device Approval Tool FIRST. If the device is not approved, please contact the original carrier to determine the reason. 4. You purchased your device from a third party. Check your device using the Flash Wireless Device Approval Tool FIRST. Try to get the device s ESN/ MEID number before purchasing it and use the Device Approval Tool. Since the device is coming from a third party with an unknown history, you may encounter certain issues related to the eligibility of the device.

37 Order Process BYOD If you want to know if your device can be transferred to Flash Wireless or Flash Wireless (s), utilize the Device Approval Tool

38 Order Process BYOD Choose BYOD from the Home Page Choose your Carrier

39 Order Process BYOD Review the important details for transferring a device

40 Order Process BYOD Enter ESN and CAPTCHA code and then select Check If ICC is required enter ICC and select Check; ICC required for BYOD for Flash Wireless 4G

41 Order Process BYOD Select Activate in order to process your BYOD order

42 Order Process BYOD If you would like to add an additional New Device, select Buy A New Device If you would like to add an additional BYOD choose Add My Own Device If you have added all the desired lines for the account, choose Select Plan You can add a combination of BYOD and New Devices up to 6 per account

43 Order Process BYOD Select the plan desired for each line If the primary line is assigned to a Family Plan, each additional line will default to the companion line Select Next

44 Order Process BYOD Select Accessories Per Line (if applicable. This option will only display if accessories are available for new devices being purchased.) When the desired options are selected, choose Continue to select options for the next line

45 Order Process BYOD Select New Number or Transfer (port) Per Line Select Get New Number to assign a new number to the line Select Transfer Service to this Device to Port your number from another carrier Select Next

46 Order Process BYOD Select New Number or Transfer (port) Per Line Enter number to port and select Validate Upon successful validation of the number, the follow the instructions and enter the appropriate information Select Next

47 Order Process BYOD Order Summary Review and confirm your plan choice. Once Confirmed, click Checkout to continue through the checkout process

48 Order Process BYOD Devices being transferred to Flash Wireless 4G require a Flash Wireless SIM Card before the device can be activated - retail SIMs will not work Customers can purchase Flash SIMs on flashwireless.com

49 Order Process BYOD Device Approval Tool Ineligible Device

50 Order Process BYOD Device Failure FED Ineligible

51 Order Process BYOD Device Failure FED Ineligible Prepaid Devices

52 Order Process BYOD If the device is failing because of an outstanding balance associated with the device, follow these steps for resolution: 1. Contact Sprint Customer Support at You much be the original account holder or an authorized user on the account the device is associated with 2. Obtain instructions on what is needed to pay off the contract penalty or device installment plan 3. Settle the account to free up the device 4. Once payment is made, it will take 72 hours to clear the MEID/ESN through the various systems 5. Once a minimum of 72 hours has passed, return to Flashwireless.com and re-enter the MEID through the Device Approval Tool

53 Flash Wireless Support Contact Flash Wireless Customer Care through one of our convenient contact methods: Chat online through myacn.com OR Call or text and let our agents help you:

54 Flash Wireless Compensation IBOs can earn up to 5 points Preferred Customer 100% Commissionable (Customers who are active on America s Largest, Most Reliable Network and switch to Flash $64/mo plan = 50% commissionable) Commissions are paid on Flash Wireless for the Life of the Customer

55 Make a Difference WHILE ACQUIRING CUSTOMERS When someone becomes a Flash Wireless customer, a child gets fed. And when that customer pays their bill each month, another child gets fed.

56 SUCCESS TIPS with Flash Wireless If you want success, become your own customer period! Not only is this one of your best recruiting tools, it also trains you on the order process. In some cases, may mean having to break your contract

57 SUCCESS TIPS with Flash Wireless: Leaders Do Your Homework More Understanding = More Success Review FAQs and answers on your Storefront Completely understand BYOD device eligibility and process Set weekly or monthly customer training with your team Training, Training & more Training!

58 FLASH WIRELESS Key Points for BYOD Use Storefront / Flash Wireless to approve compatible BYOD devices Have access to Wi-Fi most phones activate over Wi-Fi (Starbucks, House, etc.) Customer will need account # from previous provider and 4 digit PIN code to transfer number

59 FLASH WIRELESS Key Points Get familiar with where to find MEID numbers for phones Android - under battery (Droids, HTC, Samsung Galaxy, etc.) Apple products like iphone - under settings in phone

60 FLASH WIRELESS Key Points Make sure phone is charged Have Flash Customer Service number handy: Customer must have an address easy to get a free one through gmail, etc.

61 FLASH WIRELESS Key Points in Sign Up Process If transferring a number, enter previous account number and 4 digit PIN code from previous provider If not correct, order will be placed but number will not port until fixed customer will receive an with instructions

62 FLASH WIRELESS Advantages Over Other Carriers All billing is done through credit, debit or use of a prepaid card Having an unlimited or data plan is not required for smartphones. Select a lower priced plan and use a smartphone with Wi-Fi capability

63 FLASH WIRELESS Customer Account Management Accounts managed online at flashwireless.com Remember you can upgrade or change devices at any time at flashwireless.com Put in new ESN/ MEID number. Takes about 3 to 5 minutes

64 FLASH WIRELESS Important Reminders Most phones activate by Wi-Fi or a code, so customer should keep both phones with them at all times in the event the number ports while in a Wi-Fi area. In this case, the original phone would no longer work.

65 FLASH WIRELESS Nuggets Gather information from potential customers through the customer survey form or by asking What network do you have? What are you currently paying? How many phones on plan? Do you have unlimited Data? Are you in a contract with current provider/how many months are left?

66 FLASH WIRELESS Nuggets Don t forget Strive for Five for IBOs & customers If you have Flash Wireless service and acquire 5 additional customers in addition to yourself (even in own home) your service can be free (MRC) Savings of up to $768 a year just on your own phone

67 How do you acquire 70 Flash customers? 1. Start by acquiring your first one outside of yourself or household 2. Use Social Media to reach out to warm market 3. Referrals: 4. Customer Strive for Five

68 How do you acquire 70 Flash customers? This is Joaquin and Jordan! A referral from my good friend. I called him up and asked for a favor. Do you know anyone who needs a new cell Phone?

69 How do you acquire 70 Flash customers? This is a Facebook post Jen sent out while I was hooking up Joaquin and Jordan. Before I was done with this appointment at our house, Jen received a message from Shelly at our church who wanted service too! And at my appointment with her she brought her mom too!

70 How do you acquire 70 Flash customers? This is Melba, Moody, and Ruth! A referral from Joaquin and Jordan They were skeptical, I told them I get to maintain about 20 customers and I would take care of them like my own family Boy they have become family!

71 How do you acquire 70 Flash customers? This is Gator He is the Man! The Biker Club Customer Getter! Not only does he have customer Strive for Five himself, but he has referred me to 5 more people that also qualified for Strive for 5!

72 Go get 60+ Points of Flash Wireless to master service & build Billing Revenue Once I reached 100 points the customers started to call me! Send customers Thank You Cards from the Contact Center this weekend! Ask for Referrals or Who do you Know? YOUR BUSINESS ASSISTANT Use testimonials at your weekly BOMs and PBRs.