What are the kind transactions I can perform on Ecobank MobileMoney?

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1 Frequently Asked Questions (FAQ) What is Ecobank MobileMoney? Ecobank MobileMoney is a convenient, secure and affordable way to carry out financial transactions using a mobile phone. Ecobank MobileMoney allows you to deposit and withdrawal money, send and receive money, purchase airtime, pay for bills, goods and services, and check account balance all on your phone. Ecobank MobileMoney is a secure easy to use mobile payment service developed by Ecobank, for customers who wish to conduct financial transaction from the comfort of their mobile phone with minimal requirement. Ecobank MobileMoney provides you with simple financial services, like saving through an electronic wallet, transferring funds, paying your bills, buying airtime and paying for goods, services etc. What are the kind transactions I can perform on Ecobank MobileMoney? Save or deposit money at an agent or branch Withdraw money from an agent or branch Transfer money from Ecobank MobileMoney wallet-to-wallet Send money to anyone with a mobile phone either via a wallet or through a voucher Link wallet to your prepaid-debit card Pay your bills such as DSTV, PHCN etc Buy airtime What is the cost of registering for Ecobank MobileMoney? Registration is free, Just dial *326# on your phone Who can use the Ecobank MobileMoney? Ecobank MobileMoney is available to all mobile phone users in Nigeria

2 Which network do I need to be us? Ecobank MobileMoney is available to all the mobile networks (Airtel,Etisalat, Glo and MTN) subscribers) Can I use my existing SIM for the Ecobank MobileMoney service? Yes. You may use your existing SIM if it is Ecobank MobileMoney compatible. The Ecobank MobileMoney menu is displayed on all compatible SIMs. If your SIM is not compatible; you may request for a SIM swap or purchase a new SIM What is my PIN? PIN stands for Personal Identification Number. It is a 6-digit number known only to you, and is used to authenticate your Ecobank MobileMoney transactions. You are required to remember your PIN at all times What happens if my phone/sim is lost or stolen? Your money is safe. Your Ecobank MobileMoney account is protected by your Account PIN Do I need a Bank account to use Ecobank MobileMoney No. Bank account is not required to use Ecobank MobileMoney but your Ecobank account can be linked to your E-wallet Can I transfer money out of my Ecobank MobileMoney account to my bank account? Not yet; however this feature will be available in future versions

3 What do I require to register? You can do self registration by dialing *326# of your phone for self registration or visit any of our Agents or Ecobank branches. (Note that upgrade to tier 2 and 3 will be done at Ecobank branches only) Requirements for registration are stated below Banking Status KYC Requirement Mobile Payment Transaction Limit Unbanked /Tier 1 Name and Phone Number Maximum transaction limit of N3,000 and daily withdrawal or deposit limit of N30,000 Semi-banked /Tier 2 Partial KYC - Name, Phone Number, Passport Photograph, and Valid ID cards Maximum transaction limit of N10,000 and withdrawal or deposit limit of N100,000 Banked/Tier Full KYC - Name, Phone Number, Passport Photograph, Valid ID cards, and address verification Maximum transaction limit of N100,000 and daily withdrawal or deposit limit of N1,000,000 How do I deposit funds into my Ecobank Wallet account? You can deposit money into your Ecobank MobileMoney account free of charge the following ways: At any Ecobank MobileMoney agent outlet: Give the Ecobank MobileMoney agent your mobile number and the amount you wish to deposit The agent will credit your account with the total amount and give you a transaction receipt At any Ecobank branch Give the branch teller with your Ecobank MobileMoney mobile number and the amount you wish to deposit The agent will credit your account with total amount and give you a transaction receipt Via Transfer Transferring money on your phone from your bank account to your e-wallet

4 Transactions on Ecobank mobile Wallet account: Balance Inquiry: Enter option 1 for My Ecobank Wallet and press send Enter option 2 for balance and press send Your account balance will then be displayed How do I transfer funds to another Ecobank MobileMoney user (Wallet-to-Wallet)? Enter option 1 for My Ecobank Wallet and press send Enter option 1 for send money Enter mobile number Enter Amount Enter 1 to confirm Your My Ecobank Wallet transfer is now complete What other options do I have to be able to withdraw money apart from wallet to wallet? You can withdraw money into your Ecobank MobileMoney account via the following ways: Withdrawal from an Ecobank branch or Ecobank MobileMoney agent Locate a Ecobank MobileMoney agent or Ecobank branch Put in the agent or branch details Put in the amount you would like to withdraw and confirm the transaction with your PIN Your account will be debited for the amount selected and the transaction charge An agent or branch will receive a notification of the credit amount and in turn give you your cash

5 Send Airtime to any recipient or mobile phone Enter option 1 for My Wallet and press send Enter option 3 for Other services Enter option 1 to buy airtime Select Top up this number or Top up other Numbers Put in the recipient s account or mobile number Enter amount Select from m-wallet Choose service (Network provider) Your voucher reference is sent to the recipient s phone via SMS You will receive a voucher PIN which you will need to send to the recipient Customer service You can get more information by calling the Ecobank customer service telephone number on , and Ecobank MobileMoney Unit on (234) or us on [email protected] and [email protected] For more about Ecobank MobileMoney ask at your nearest Ecobank branch or [email protected] or call or call our contact centre on