Create Order and Think Freely. Application Management Services.

Transcription

1 Publisher: T-Systems Enterprise Services GmbH Corporate Marketing & Communications Mainzer Landstrasse Frankfurt am Main, Germany Cust. no Updated 08/2008 modifications and errors excepted paper bleached without chlorine W.A.F. Werbegesellschaft Contact: T-Systems Enterprise Services GmbH Corporate Marketing & Communications Mainzer Landstrasse Frankfurt am Main, Germany Create Order and Think Freely. Application Management Services.

2 Application Management Services Put an end to guess-work. Get the facts. With T-Systems, your applications perform period. Rely on a service that s transparent and accurate. And available worldwide at the highest quality for the lowest price. You can t manage what you can t measure. It s a piece of wisdom that goes back at least as far as Galileo Galilei. Whoever first said it, this phrase describes the core problem of application management. Many companies don t know precisely: how many application users call their service hotlines hourly, daily, monthly, what errors occur and how long it takes before they re fixed, how many changes are made to their systems each day, what costs are incurred and when, how their service performance compares to that of their competitors. In short: many companies don t know what Application Management Services can achieve or don t take advantage of it. Is it because they don t have the right tools or don t realize what those tools can do for them? Numbers, data, freedom. Ordered, systematic application management is sometimes underestimated as a lever for business success. Even the most stable application management systems have the potential for further im - provement. Complex systems are constantly changing and expanding, so there s an everpresent risk of catastrophe. It s a lot more reassuring to feel that no matter what the situation, you re master of your applications. To have a constant overview and always have the daily facts and data close at hand. That ensures good IT management for the company s various departments and more stable applications through highly professional upkeep, maintenance and development. An indispensable foundation for productivity and corporate organization. Application Management Services from T-Systems helps you to create order and think freely. Application Management Services by definition. Application Management Services offers the highly systematized maintenance, upkeep and development of applications around the world on the basis of precisely measured data and service level agreements. Business processes Project services and AMS Infrastructure Networks

3 We re passionate about precision and order. Application Management Services We know exactly what we re doing. Step by step, we methodically optimize your applications and reduce your operating costs. Everything s under your control. With every step you gain more freedom to fulfill your entrepreneurial aspirations. Application Management Services from T-Systems is based on proven processes and methods. From evaluation and transition right through to standard operation. We employ standardized, highly automated tools that have been thoroughly tried and tested in the field. We are absolute specialists when it comes to application management. For others it might be new territory, for us it s completely routine. Discover the potential of Application Management Services. Using the industrial method. We produce our IT services in the same way industrial manufacture is organized using the following principles: standardized platforms and processes highly precise specialization international division of labor extensive automation certified quality management availability on demand That s how T-Systems is able to deliver premium quality service at anytime, in any location. Always tailored to need, quickly scaleable and above all, exceptionally cost-efficient. And reflecting as we do our customers in industry, we re just the people to understand their needs. And always methodical. Application Management Services from T-Systems uses a modular, seamless approach that has already been thoroughly tried and tested: AMbition. A Quick Scan delivers an initial rough evaluation with preliminary house numbers for standard operation. The conception stage and Service Scan yield a customer-specific operational model with defined service level agreements. For the delicate transition stage, AMbition provides a proven, stable bridge to pilot operation that leads eventually to standard operation. Then the optimization of application operations becomes completely routine. That means stable applications over a long period at a significantly lower cost plus a clear overview with total control. You re at the helm the Service Cockpit. The Service Cockpit from T-Systems gives you an overview of the current status of all running applications at any time. You can see: precisely which applications are available, and how fast they re running. If performance is not up to requirements, you can find out why by clicking on each individual component. to what extent an application s support of a business process meets expectations. Is the process completed within the time expected? Is the workflow generating unnecessary drag? How many tasks, once begun, are successfully completed? the quality of the available applications. How often are users having to contact the hotline? How fast and how competently are questions answered? Are problems resolved at a consistent level of quality? How high is user satisfaction? what costs are generated where: e. g. support expenditure per application and user, costs for errors in the application, costs for updates using preset keys, cost sources can also be defined. The roadmap to Application Management Services: the best route to more power than ever. Quote for conception phase Price information for standard operation Quick Scan AMS concept in accordance with AMbition incl. Service Scan Plan for transition and standard operation Quote for standard operation Measures for optimization of processes and costs Transition in accordance with AMbition Takeover of operations Pilot phase Operational rollout with full SLA responsibility Application Management Services standard operation based on S.i.E./ITIL

4 At your side, worldwide. T-Systems provides Application Management Services for SAP, standard applications and individual software. Wherever our customers are, wherever they are going. Consistent across the globe, with the same methods, processes and tools. We have offices in North, Central and South America, across Europe, South Africa and Asia. Our help desk and field service staff are not only fluent in the local language, but also share the user s culture. And we can bring remote services to wherever it best suits the customer with optimum safety, reliability and cost-effectiveness. New markets, new partners, proven applications. Internationally integrated Application Management Services provides multinational corporations with a safe harbor no matter where they decide to throw anchor. For launching new subsidiaries, for mergers and acquisitions applications of every variety, from standard software to individual templates, can be integrated into the service we provide quickly, straightforwardly and cost-effectively. T-Systems has proved again and again that it can deliver the goods and won acclaim from the most respected authorities in the field for its achievements. New benefits are coming our way thanks to a strategic partnership with Cognizant a leading, global IT service provider working in systems integration with 55,000 employees around the world. Our clients profit from our combined strengths with: a globally cost-efficient delivery model across all sectors. first-class on-site service in even more countries. access to a global talent pool. The world with Application Management Services from T-Systems and Cognizant. Locations in 25 countries. Help desks in 28 languages.

5 At your side, worldwide. We want to deliver more. If there s no additional information here, please get in touch. We have a lot more to offer. Right on target. T-Systems provides Application Management Services for SAP, standard applications and individual software. Wherever our customers are, wherever they are going. Consistent across the globe, with the same methods, processes and tools. We have offices in North, Central and South America, across Europe, South Africa and Asia. Our help desk and field service staff are not only fluent in the local language, but also share the user s culture. And we can bring remote services to wherever it best suits the customer with optimum safety, reliability and cost-effectiveness. New markets, new partners, proven applications. Internationally integrated Application Management Services provides multinational corporations with a safe harbor no matter where they decide to throw anchor. For launching new subsidiaries, for mergers and acquisitions applications of every variety, from standard software to individual templates, can be integrated into the service we provide quickly, straightforwardly and cost-effectively. T-Systems has proved again and again that it can deliver the goods and won acclaim from the most respected authorities in the field for its achievements. The world with Application Management Services from T-Systems and Cognizant. Locations in 25 countries. Help desks in 28 languages. New benefits are coming our way thanks to a strategic partnership with Cognizant a leading, global IT service provider working in systems integration with 55,000 employees around the world. Our clients profit from our combined strengths with: a globally cost-efficient delivery model across all sectors. first-class on-site service in even more countries. access to a global talent pool. Get going with AMbition. AMbition is a thoroughly tried-and-tested method of systematically introducing application management services. Based on the results of the Service Scan, we then generate a concept and a quote for the transition and takeover of standard operation by T-Systems. This gives you a plan that we then comply with in every detail. Without detours, and using a practiced, experienced team. So we proceed together to the ultimate goal: T-Systems ensures the optimum upkeep, maintenance and improvement of your applications based on precisely measured data and service level agreements. Service Scan: a thorough stocktaking. Service Scan from T-Systems is a systematic examination of your applications operation. Working closely with the client, we methodically examine every process using ITIL criteria and key performance indicators. Every step is measurable and transparent. We locate where the potential is for optimization and lay the groundwork for further decision-making. Objectively excellent. T-Systems is the first company in the world to be certified by SAP as a Global SAP Application Management Service Provider. This objectively confirms that international companies can completely rely on T-Systems to deliver all SAP Application Management Services, anywhere in the world, at a consistent, high quality. In the process of certification, SAP auditors subjected T-Systems locations in Germany, Mexico and India to an analytical appraisal. For example, with regard to the automotive, telecommunications and manufacturing industries, which rely to a great extent on SAP processes, we were able to demonstrate in real time that our applications management can deliver everything that T-Systems promises.