A platform to empower your business. IT Consultancy. IT Support. Microsoft Office 365. Security Reviews. Procurement.

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1 822 - Breakwater 12ppA5 landscape_layout 1 25/08/ :03 Page 2 A platform to empower your business C C C Y K K K IT Consultancy. IT Support. Microsoft Office 365. Security Reviews. Procurement. Business Telecoms

2 822 - Breakwater 12ppA5 landscape_layout 1 25/08/ :03 Page 3 Find a brighter horizon with an IT provider that makes things happen

3 About us

4 Our service to you We customise our services by talking to clients and adapting our approach to fit their needs. Solutions extend from dependable and helpful support, to professional services and innovative technology. Breakwater has an experienced and friendly Service Desk team that, quite simply, delivers support and resolves issues when you need it leaving you to focus on the core purpose of your business. Our professional services are designed to help you achieve perspective on your existing solutions and to assist you in making decisions for the future. Incorporated in our professional range are bespoke consultancy packages and guidance with IT projects, procurement and Microsoft licensing. It is through our technology sector that we deliver the latest solutions to simplify and enhance your IT systems, this includes data protection, infrastructure upgrades and cloud services. A major part of our IT offering is our dedicated Business telecoms division. With 20 years experience in the field, our Business telecoms manager will scope and deliver a flexible service to fulfil all of your telecoms requirements.

5 l IT Support l Anti-Virus l Microsoft Licensing l Business Continuity l IT Infrastructure l Microsoft Office 365 l Procurement l Security Reviews l Hosted Telephony l Business Telecoms l Site Surveys l Security l IT Projects l Consultancy l Mobility l Mobile Solutions l Broadband & Data l Data Centre Hosting

6 Partnerships that count

7 IT support Breakwater s experienced team of engineers provides reliable and skilled support for a diverse range of clients and industries. With the capability of managing IT infrastructures for a wide variety of operations, we can confidently supply the support you need, leaving you to concentrate on running your business. It is our continued focus to maintain a high level of support and customer satisfaction, with dependably efficient response times. Our expert Service Desk records and manages all reported incidents against agreed Service Level Agreements (SLA s) and we understand the importance of delivering on our promises. Our support is a cost effective and scalable platform that takes into account your individual needs. I would have no hesitation in recommending Breakwater IT to any business, all the members of staff are highly knowledgeable and very helpful. Steve Wiggins, Applied Acoustics Managed service provision Caters for all of your IT support requirements, in essence Breakwater delivers all you would expect from your own internal IT department. We currently manage the IT for a wide range of organisations, spanning the financial, leisure, industrial, healthcare and retail sectors. Block hours Control your finances and IT provision by purchasing access to our skilled engineers upfront. Simply purchase your hours in multiples of 10 and use them as and when you need our support.

8 Professional services IT projects As your business grows and the demands and complexities of your IT systems increase, it is often useful to ensure your infrastructure is operating as efficiently and cost effectively as possible - Breakwater s experienced team of consultants have developed a range of professional service solutions to help you do just that. Consultancy The demands of day to day support can inhibit opportunities to review systems against the wider perspective of industry knowledge. Our consultancy service delivers the time and space that enable a critical evaluation of your operation, bringing about the efficiencies you re looking for. Microsoft licensing Procurement Site surveys

9 On-Premise On- Premise is software that is installed on your computers, within your premises, as opposed to within a remote facility. IT solutions At Breakwater we consider it vital for businesses to be able to continually re-evaluate their technology needs to ensure a productive operation and the efficiency benefits you require. To help you realise your potential, we have partnered with some of the most forward-thinking and recognisable names in the business. Acting as a trusted adviser, we look beyond selling individual products to delivering complementary solutions that drive your business forwards. We deliver a range of solutions to maintain your infrastructure, including system upgrades, new networking solutions and the consolidation of server hardware. Cloud Cloud services are essentially IT solutions delivered from outside your corporate network via the internet. Microsoft Office 365, security, Continuity and Archiving, Mobility and Anti-virus.

10 Business continuity At Breakwater we understand the importance of ensuring your business has the capacity to remain up and running through outages, data loss and disasters. Our business continuity plans are powered by Datto, a compact and powerful appliance that takes snapshots of your servers and workstations, then replicates them to the ultra-secure Datto Cloud. Datto delivers continuity via the most robust and flexible backup, recovery and business continuity solutions on the market today. Breakwater customises its continuity solutions to cater for your requirements, whether you are a small business that needs the assurance your data is safe or a medium sized business that requires the best protection for mission-critical applications.

11 Business telecoms Breakwater offer a highly experienced telecommunications service, centred on supplying the new technology and flexibility required for your business to communicate effectively. Our Business telecoms manager has 20 years experience in the industry and is extremely well placed to advise on the right solutions for your company. Business telephony Broadband & data Hosted telephony Mobile solutions

12 To find out more about the services and solutions Breakwater IT offers, please get in contact with us and we can talk you through how we can help your business. Breakwater IT 20 Meridian Way Meridian Business Park Norwich, NR7 0TA M K=0 B C= M Y=0 K= M= Y= K=34 Tel: E: enquiries@breakwaterit.co.uk W: breakwaterit.co.uk