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2 3000+ workstations upgraded on time and budget Software and exchange update rolled out across all workstations Company technical standards implemented across 200 remote locations Specified to exceed software needs for the next 3 years ITS has been able to keep up with our expansion plans and the service they ve delivered to achieve that has been exceptional: their speed, ability, professionalism and capability. RICHARD STARKEY, IT PROJECTS MANAGER, OASIS HEALTHCARE 2
3 IT S ALL ABOUT OUR PEOPLE We believe that every one of our customers has unique needs. When you work with us you can expect a flexible approach to IT support tailored to deliver against your specific requirements. SUPPORTING YOU As part of our standard support contract you have access to our ITIL underpinned service desk, giving you a single point of contact for all your hardware and software issues. To ensure your business is kept up and running, our standard support contract includes: Management of all maintenance, including 3rd parties, and ensures timely resolution of issues on equipment covered by the contract Industry-leading tools to monitor network and systems 24 7, sending alerts and fault conditions to the service desk, and to you, if required Bespoke escalation procedures designed around your requirements Administration tasks and updates/changes that are always carried out by ITS staff Extended office hours and a failsafe out-ofhours service for critical alerts Comprehensive monitoring As part of the service, we will also monitor a wide range of components under your support agreements, including: Hardware system availability Windows availability Drive space/memory utilisation Critical events Intrusion detection Backups CPU utilisation So if something goes amiss with your systems, we know before you know. 99% of our customers renew their ITS contract because we provide outstanding customer service backed by real technical know-how. Time and again they tell us our team of engineers is what makes us stand out delivering systems safely, securely and without risk. Quite simply, it s IT that delivers. 3
4 9 YEARS and counting Consistent support for 90 serviced offices and over 1,000 IT users over 9 years VoIP telephony services plus IT help desk for all residents and visitors IT support function fully outsourced so the internal team can focus on the core IT for the business ITS people are amenable and approachable. The support desk is proactive with an excellent attitude and their technical engineers are a real asset. MARK DAVIES, ESTATES MANAGER, HARTHAM PARK 4
5 OUR APPROACH, OUR SERVICES When you work with us you can expect a highly professional and proactive service in three core areas. ROADMAPPING AND ROLL-OUT FOR YOUR IT INFRASTRUCTURE Our in-depth IT strategic planning and roadmapping gives a five year view of your IT spend and strategy. We ll work with you to: Identify key synergies but also dependencies and gaps to reduce risk Plan for acquisition and integration of new assets Improve decision-making capability through better visibility of your IT Leverage your investment in current technology We focus on: Advanced networking and connectivity Desktop and server infrastructure Cloud and virtualisation Traditional and shared storage Backup and disaster recovery Continual service management and support of your systems We also provide extensive support services, providing you with a single point of contact for all your hardware and software support issues. Design, delivery and integration As well as helping you plan your strategy we also have extensive experience of designing and delivering the kind of robust infrastructure you need to support your business goals. 5
6 servers consolidated onto a resilient, virtualised, shared storage based infrastructure Roadmap defined for new virtualised infrastructure Preparation and migration of servers Complete desktop virtualisation solution rolled-out 3 year planned roadmap completed Their turnaround time, flexibility and knowledge is refreshing. They re the nuts and bolts of our organisation. HELEN LOCK, IT MANAGER, HILLS GROUP 6
7 CLOUD SERVICES THAT DELIVER With cloud services evolving rapidly, more and more businesses are taking their IT infrastructure and services into the cloud. We work with our customers to provide the right cloud solutions for their business, whether that s a straightforward online data backup service or a complete new IT infrastructure with full virtualisation. WE LL HELP YOU WITH: Set-up and integration of cloud technology Scalable and cost effective private cloud solutions Protecting your data with online backup and disaster recovery SERVER VIRTUALISATION Virtualisation can revolutionise your business, creating streamlined infrastructure, less hardware and better resilience. The biggest impacts though are reduced cost, greater efficiency and simplified management of your IT infrastructure. INFRASTRUCTURE-AS-A-SERVICE (IaaS) Go one step further by entirely outsourcing your hardware, storage, servers and networking components with a utility model where you pay-asyou-use. We ll deliver, monitor and maintain all your infrastructure, including connectivity, hardware or software remotely in our secure private cloud, so you can focus on getting business done. ONLINE BACKUP AND DISASTER RECOVERY FOR BUSINESS CONTINUITY At times, things will go wrong; files get damaged, deleted or lost and servers get corrupted. It s not only best practice, it s simply common sense to regularly backup all your server data. We provide online data backup services via our private cloud storing all your data securely in our own UK based, data centre. So, when things go wrong, you ll be up and running in a matter of hours. Rest assured it can be business as usual, fast. 7
8 At ITS we re focussed on delivering reliable and well-planned IT resources that help you achieve your business goals. For IT that really does deliver, call us on us on Visit us at Wiltshire office: The Stables, Notton, Chippenham Wiltshire SN15 2NF Hampshire office: Unit 15, Murrell Green Business Park Hook, Hampshire RG27 9GR Connect with us
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