Eric Tomson Strategic & Tactical Expert in Service Support & Delivery Expert in Strategy in Information & Communication Technologies Evolution

Transcription

1 Eric Tomson Strategic & Tactical Expert in Service Support & Delivery Expert in Strategy in Information & Communication Technologies Evolution Cisco, ITIL, and Microsoft certified Member of the IEEE, the IETF, the Internet Society, and the PIR.ORG GENERAL INFORMATION Born on Nov, 28th, 1966 Avenue du Capricorne, 218 / Brussels, Belgium Divorced, 1 child et@skynet.be Tel. : +32 (0) PROFESSIONAL EXPERIENCE Jan 2005 ING, FORTIS & CONTRASTE EUROPE Brussels Change Manager Consultant Process Analyst & Writer Change Manager for ING South West Europe (HW & SW) Process Analyst & Writer for ING Edition/revision of SLAs and OLAs for ING & CONTRASTE EUROPE Consultant in ITIL implementation for FORTIS Process Analyst & Writer for FORTIS In charge of MIS projects for CONTRASTE EUROPE o Project Management, analysis, design, follow-up of the development, deployment, documentation Aug 2004 Dec 2004 EUROCLEAR BANK Brussels Consultant Manager Project Leader Manager of a department (Office Infrastructure Services) composed of several teams (Office Infrastructure/Terminal Server Engineering, Office Infrastructure/Terminal Server Support, Lotus Notes Support, Desktop Factory/DP Storage) in Production (3/4 team leaders + 15 to 20 persons) Terminal Server version 2 Project Leader (migration of NT4/W2K servers to Windows 2000/2003 with Terminal Server and Citrix MetaFrame ; migration of all workstations to Terminal Server and Citrix clients, including migration of desktops to Thin Clients) In charge of technical and business validation of all applications (last steps before migration and production) In charge of User Acceptance Tests In charge of administration, organization, and coordination for my teams In charge of coordination between different teams/departments/projects Interface between Accenture/Avanade and Euroclear In charge of the Help Desk statistics and reports Reporting to the Management ET@SKYNET.BE Page 1 / 5

2 Nov 2003 Jan 2004 SODEXHO Brussels Auditor Consultant Security Expert Internal consultancy (audit) for networking and security Analyzing and auditing the ICT infrastructure (network, security, applications) Responsible for documentation of the ICT infrastructure and security Analyzing and auditing the DRP infrastructure Responsible for documentation of the DRP infrastructure and procedures Writing technical documentation for internal use only Writing marketing documentation for customers use Making recommendations to improve security and DRP Jul 2003 Nov 2003 S.R. Montgomery Brussels ICT Infrastructure Consultant Design of a small business infrastructure Analyzing the needs (organization, planning, accounting) Responsible for documentation, demonstration, and comparison of the different technologies, applications, and solutions on the market Feb 2003 Jun 2003 NESTLE Brussels MS Consultant Consultant for the EMEA infrastructure support group (world s biggest Microsoft Active Directory project) 3 rd line support for all Microsoft TechNet technologies Responsible for the EMEA Data Center : 300+ Windows 2000 Advanced Server (Dell, IBM) Responsible for some strategic services (Exchange, IIS, SAP, SQL, Web) Responsible for documentation and procedures regarding the administration and management of the EMEA Data Center Project Management and People Coordination (updates, migrations) Cleansing and restructuring the DNS ET@SKYNET.BE Page 2 / 5

3 Mar 2000 Nov 2002 SIEMENS I and C Brussels, Huizingen Consultant Pre-Sales Project Manager Trainer Head of the Datacom training team inside the Telecom training department Design of complete datacom/network solutions for SIEMENS customers Management and coordination of datacom/network projects I developed the complete catalog of Datacom courses for Siemens I and C I developed all the Voice-over-IP courses for Siemens BeLux I initiated a new catalog of Security courses for Siemens I and C Most of the courses I developed are part of the SIEMENS certification process (equivalent of the well-known Cisco and Microsoft certifications), mandatory for all EMEA technicians and engineers working on SIEMENS HICOM/HIPATH solutions I delivered LAN & WAN courses to all the Network Administrators of the Belgian Federal Police Train the Trainer, training of SIEMENS technicians, engineers, project managers, account managers, up to the decision-makers Dec 1998 Feb 2000 SIEMENS SNI / SBS Brussels, Herentals Project Manager Trainer Implementation of the new Training Management System in all SIEMENS training centers Training (Microsoft courses, Windows NT 4.0, TCP/IP, networking) Development of new datacom/networking courses Jan 1997 Jun 1998 HEARIS Brussels Project Manager Sales Assistant Systems Engineer Founding Member of HEARIS (Health Care Information Systems), delivering services and solutions for Mutual Insurance Companies and Hospitals In charge of all New Technologies (Data Warehousing, Delphi, Fast Ethernet, Groupware, Internet/Intranet, Rapid Application Development, Windows NT) in a traditional environment (AS/400, RPG, Token-Ring) My main mission was to migrate all my customers (Belgian health care insurance companies and hospitals) from legacy IT to modern IT Implementation of new architectures in coordination with sub-contractors Negotiating budgets Design of new architectures (cabling systems, LAN equipment, servers, workstations, applications, training) Design of the Belgian IP subnetting infrastructure for our Mutual Insurance Companies Selling products, solutions, and services ET@SKYNET.BE Page 3 / 5

4 Mar 1994 Sep 1996 Carlson Wagonlit Travel Brussels Auditor Coordinator Operator Helpdesk Auditor in business efficiency related to the IT infrastructure Founding Member of the IT department of Carlson Wagonlit Travel In charge of the AS/400, the backups, the Helpdesk, the migrations, the MIS, the network, the procedures, the reports, the statistics, the support 1 st level and 2 nd level support in a heterogeneous environment : AS/400, dialup connections, DOS, modems, NetBIOS, Novell NetWare, Office suites, Rumba, Sabre, SNA, Token-Ring, Windows 3.x, X.25, 5250 connectivity Oct 1992 Feb 1994 Short-Term Missions Brussels, Leuven, Namur Business Support Computer Specialist In charge of office automation tools (Lotus 1-2-3, OS/2, Windows, WordPerfect) Development of macros on-demand Technical support for Office tools In charge of sales for Brussels and Wallonia Jun 1990 Sep 1992 IBM Brussels, La Hulpe Operator System Analyst/Programmer Technical Support Technically in charge of an education/seminar/training/workshop center Responsible for documentation In charge of 3270 connectivity, OS/2, PS/2, and Token-Ring Organization of international workshops at EMEA level Analyst/Programmer on Point-of-Sales systems in BASIC Training on AS/400 Analyst/Programmer on AS/400 in CL and RPG Developing an Advanced RPG Programming course Aug 1989 May 1990 Belgian Army Saive (B), Arnsberg (D) Cavalier Milicien Radio-Telephony Operator Mar 1988 Jun 1989 Education Nationale Brussels Teacher in several schools of Brussels, Belgium ET@SKYNET.BE Page 4 / 5

5 TECHNICAL KNOWLEDGE Networking All LAN & WAN concepts, theories, and practises All layers concepts, theories, and principles Some practise (TCP/IP, IPv6, NetWare) Security All layers concepts, theories, and principles General systems security best practises Systems Windows NT, Windows 2000 (Active Directory), Windows XP Linux (Caldera, Corel, Knoppix, Mandrake, Red Hat, Suse) Some UNIX (DEC Alpha, IBM AIX, SUN Solaris) Some legacy personal systems (DOS, Windows 3.x) Some legacy mainframe & midrange (MVS/TSO, OS/400, VM/CMS) EDUCATION AND CERTIFICATIONS 2005 : ITIL Foundation Certificate in IT Service Management (100% in each of the following topics : Service Desk, Incident Management, Problem Management, Configuration Management, Availability Management, Capacity Management, IT Service Continuity Management, Financial Management for IT Services, and Other ITIL Topics ; all topics passed in English) 2003 : Graduat en Informatique, ISFCE (evening courses not completed) 2001 : CompTIA Network : Cisco Certified Network Associate 1998 : Microsoft Certified Systems Engineer : Graduat en Informatique, IPL (not completed) : Licence en Histoire de l Art & Archéologie, ULB (not completed) : Enseignement Secondaire Supérieur Scientifique, Saint-Boniface LANGUAGES FRENCH : mother tongue ENGLISH : fluent DUTCH : fluent MISCELLANEOUS Member of the Communications Society, the Computer Society, the ICANN-at- Large, the IEEE, the Internet Society, and the Belgian IPv6 Task Force Member and Secretary of the Round Table Ottignies 69 Contributor to the IETF and the ISDF/ISTF ; Founding Member of the PIR.ORG Advisory Council, Vice-Chair of the IDN committee Administrator, Secretary, and Member of the Executive Committee of Wallonie- ISOC (Belgian chapter of the Internet Society) Musician (author, composer, interpret ; regularly performing and singing, playing piano, synthesizers, guitars, bass, drums, brass) Travel and tourism (Austria, England, France, Germany, Italy, Luxembourg, Netherlands, Norway, Spain, Switzerland, UK, USA soon Qatar & Sweden) ET@SKYNET.BE Page 5 / 5