JEFF SHOCKLEY. Department of Supply Chain & Information Management,
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1 JEFF SHOCKLEY Department of Supply Chain & Information Management School of Business, College of Charleston 66 George Street, Beatty 415 Charleston, SC Office Phone: ; Cell Phone: EDUCATION Clemson University, Clemson, SC Ph.D. in Supply Chain and Operations Management Dissertation Title: Essays on Retail Store Delivery System Design Strategies Chair(s): Lawrence D. Fredendall and Aleda V. Roth Eller School of Management, University of Arizona, Tucson, AZ M.B.A. in Finance University of Richmond, Richmond, VA B.A. in Spanish/Political Science RESEARCH AND TEACHING INTERESTS Management of supply disruption risks, supply network designs, and supplier behaviors Design and management of retail chain store operational systems Use of specialized software (Excel Simulation, GIS, SAP) for teaching operations management, supply chain management, and business process management ACADEMIC POSITIONS Fall, College of Charleston, Charleston, SC Department of Supply Chain & Information Management, -Assistant Professor of Operations and Supply Chain Management Radford University, Radford, VA Department of Management -Assistant Professor of Management Clemson University, Clemson, SC Department of Management -Research Assistant, to Professor Aleda V. Roth ( ) -Course Instructor ( ), Operations Management University of Arizona, Tucson, AZ -Teaching Assistant, Department of Finance,
2 PROFESSIONAL WORK EXPERIENCE Circuit City Stores, Inc., Richmond, VA -Supply Chain Consultant, circuitcity.com, Manager/Six Sigma Black Belt, Store Innovation and Development, Manager, Financial Planning and Analysis, PCS Health Systems, Inc. (Eli Lilly and Company), Scottsdale, AZ -Manager, Financial Planning and Analysis, Sr. Financial Analyst, Marketing and Business Development, Merrill Lynch Asset Management, Princeton, NJ -Intern, Capital Management Group Clayton Homes, Inc., Knoxville, TN -Bi-lingual (Spanish) Financial Accounts Representative AWARDS / RECOGNITION Class of 2014 Outstanding MBA Professor, College of Charleston 2013 Best Reviewer for the Journal of Operations Management 2014 ExCEL Award School of Business, Outstanding Faculty of the Year, College of Charleston, Office of Multi-cultural Student Programs and Services 2012 Harold Fearon Award Finalist for Best Publication in the Journal of Supply Chain Management (with S.C. Ellis & R.M. Henry) 2011 MBA Faculty Teaching Award, Radford University Journal of Operations Management 2011 Best Paper Award Finalist College of Business and Economics $10,000 Summer Research Grant, Radford University, 2010 & 2012 Academy of Management Best Paper Finalist (with S.C. Ellis & R.M. Henry), OM Division, 2008 Joseph M. Juran Doctoral Fellowship Finalist, University of Minnesota,
3 RESEARCH Publications 1. Shockley, J., L. Plummer, A.V. Roth, L.D. Fredendall (In press), Strategic design responsiveness: An empirical analysis of U.S. retail store networks Production and Operations Management., doi /poms Shockley, J., T. Turner, (In press). Linking inventory efficiency, productivity, and responsiveness to retail firm outperformance: Empirical insights from US retailing segments, Production Planning & Control, 3. Fetter, G.M., J. Shockley Developing students understanding of co-opetition and multi-level inventory management strategies in supply chains: An in-class spreadsheet simulation exercise, Decision Sciences Journal of Innovative Education, 12(2), Turner, T., J. Shockley Creating shopper value: Co-creation roles, in-store selfservice technology use, and value differentiation, Journal of Promotion Management, 20(3), Shockley, J., A.V. Roth, L.D. Fredendall An information-processing approach for evaluating in-store retail operational design strategies, Decision Sciences, 42(3), Ellis, S.C., J. Shockley, R.M. Henry Making sense of supply disruption risk research: A conceptual framework grounded in enactment theory, Journal of Supply Chain Management, 47(2), Roth, A.V., J. Shockley "A multidisciplinary design model for new service offering transfers and internal integration in retail chain services," MIS Review, 15(2), Ellis, S.C., R.M. Henry, J. Shockley "Buyer perceptions of supply disruption risk: A behavioral view and empirical assessment," Journal of Operations Management, 28(1), Non-refereed (Online) Publications 1. Roth, A.V., J. Gray, J. Shockley, H-H. Weng, The use of secondary source data for measuring performance in operations management research (May 20, 2013). Operations ejournal, The Ohio State University Paper Series, Available at SSRN: 3
4 CONFERENCES Published Conference Proceedings and Presentations Shockley, J., L. Plummer, A.V. Roth, L.D. Fredendall. Evaluating Retail Store System Design Responsiveness to Product Line Margin Changes: An Empirical Study of U.S. Public Retailers, In Mark D. Hanna (Ed.), Proceedings of the 21 st Production and Operations Management Society Conference (CD), Vancouver, BC, May, Roth, A.V., J. Gray, J. Shockley, H-H. Weng, The Use of Secondary Source Data for Measuring Performance in Operations Management Research, In: Proceedings of the 4 th Workshop on Empirical Research (CD), TheWharton School at the University of Pennsylvania, November, 2009 Ellis, S.C., J. Shockley, R.M. Henry, A Multi-theoretical Model of Supply Disruption Risk and an Empirical Analysis, In George T. Solomon (Ed.), Best Paper Proceedings of the 66 th Annual Meeting of the Academy of Management (CD), ISSN , Anaheim, CA, August, 2008 Shockley, J. and S.C. Ellis, Measuring the Supply Risk Construct: An Exploratory Study, In: Proceedings of the 38 th Annual Decision Sciences Institute Meeting (CD), Phoenix, AZ, November, 2007 Presentations Shockley, J., J.T. Turner, Leveraging the Entrepreneurship of Retail Outlets for Firm-wide Innovation, for the invited session Innovations in Service Operations Management at the 2014 Production and Operations Management Society Conference, Atlanta, GA, May, 2014 Shockley, J., J.T. Turner, Retailer Inventory Management Execution and Competitive Outperformance 43 rd Annual Decision Sciences Institute Meeting, Baltimore, MD, November, 2013 Shockley, J., G.M. Fetter. Structural Supply Chain Co-opetition and Inventory Management Performance: A Case-based Beer Game Simulation, 2013 Production and Operations Management Society Conference, Denver, CO, May, 2013 Shockley, J., J.T. Turner. Creating Value for the Shopper: Customer Involvement as a Tool for Increasing Customer Satisfaction in Retail, Southeast Decision Science Institute Conference, Charleston, SC, February, 2013 Shockley, J., G.M. Fetter. Structural Benefits of Supply Chain Co-opetition for Inventory Management: A Beer Game Simulation, Southeast Informs Conference, Myrtle Beach, SC, October, 2012 Journal of Supply Chain Management, Harold Fearon Best Paper Award Session, Crafting a High Quality Research Paper with Ellis, S.C. and R.M. Henry, Academy of Management Annual Conference, Boston, MA, August,
5 Presentations (Continued) Shockley, J., L. Plummer, A.V. Roth, L.D. Fredendall. Strategic Design Responsiveness, Retail Firm Financial Performance, and Customer Satisfaction: Some Evidence from U.S. Retailers, 2012 Production and Operations Management Society Conference, Chicago, IL, May, 2012 Ellis, S.C., R.M. Henry, J. Shockley. "Buyer Perceptions of Supply Disruption Risk: A Behavioral View and Empirical Assessment," Journal of Operations Management Best Paper Award Session, 2011 Academy of Management Annual Meeting, Austin, TX, August, 2011 Shockley, J., L.D. Fredendall, A.V. Roth, Information Processing Factors that form Retail Store Design Strategy: Construct Development and a Confirmatory Model, 40 th Annual Decision Sciences Institute Meeting, New Orleans, LA, November, 2009 Roth, A.V., J. Gray, J. Shockley, H-H. Weng, Devil in the Details : A Critical Analysis of Secondary Data Use in OM Research, 2009 Production and Operations Management Society Conference, Orlando, FL, May, 2009 Shockley, J., L.D. Fredendall, A.V. Roth, Information Processing, Retail Store Design Strategies, and Service Delivery System Satisfaction: Testing a Model of Alignment, 39 th Annual Decision Sciences Institute Meeting, Baltimore, MD, November, 2008 Shockley, J, L.D. Fredendall, A.V. Roth, Retail Information Processing and Store Design Strategy: Testing a Model of Alignment, Technology Division - Service Innovation Track (Invited Session), INFORMS 2008 Annual Meeting, Washington, D.C., October, 2008 Shockley, J., L.D. Fredendall, A.V. Roth, New Measurement Scales for Evaluating Retail Service Design: Construct Development and Validation, 2008 Academy of Management Annual Meeting, Anaheim, CA, August, 2008 Roth, A.V., J. Gray, J. Shockley, H-H. Weng Use of Secondary Data in Operations Management Research, 2008 Production and Operations Management Society Conference, La Jolla, CA, May, 2008 Ellis, S.C., J. Shockley, R.M. Henry, A Model of Supply Disruption Risk in Direct Materials Purchasing Upstate Supply Chain Coalition Conference, Greenville, SC, January 17, 2008 Shockley, J. and L.D. Fredendall, Measuring Retail Service Design Factors: An Empirical Analysis, 2007 Production and Operations Management Society Conference, Dallas, TX, May,
6 Other Conference and Program Participation Panelist, Decision Sciences Institute Doctoral Consortium, Tampa, FL, November, 2014 Production and Operations Management Society Emerging Scholars Program, Denver, CO, May, Material Handling Teachers Institute, Auburn, AL, August, 2011 Academy of Management OM Division Doctoral Research Consortium, Anaheim, CA, August, 2008 Decision Sciences Institute Doctoral Consortium, Phoenix, AZ, November, 2007 Production and Operations Management Society Doctoral Consortium, Dallas, TX, May, 2007 Target Stores Campus Partners Conference, Minneapolis, MN, July, 2006 CIBER Doctoral Consortium, Purdue University, W. Lafayette, IN, September, 2005 SERVICE Professional Editorial Review Board, Journal of Operations Management, 2012-current. Frequent reviewer for the Journal of Operations Management, Production and Operations Management, Journal of Supply Chain Management, Journal of Business Logistics Session Chair, Managing Inventory and Suppliers in Services, 2013 DSI Conference, Baltimore College/ School of Business/ Department (College of Charleston Service Only) Coordinator, Manufacturing Industry Executives Panel, College of Charleston, April 2, College of Charleston Curriculum Committee, 2014 current. Faculty Advisor, Beta Gamma Sigma, CofC Chapter, 2012-current. Supply Chain and Info. Management Department Library Liaison, 2012-current. SAP University Alliance Committee Member ( ) Supply Chain Major Development Committee ( ) MBA Faculty Committee (2013) 6
7 ORGANIZATION MEMBERSHIPS Institute for Operations Research and the Management Sciences (INFORMS) Production and Operations Management Society (POMS) Decision Sciences Institute (DSI) Institute for Supply Management (ISM) Academy of Management (OM Division) COURSEWORK EMPHASIS AREAS Content Coursework Production and Operations Management (DSCI 304) MBA Operations Management (MBAD 506) Supply Chain Planning and Analysis (SCIM 373) Methods Coursework Business Decision Modeling Quantitative Analysis & Decision Making (DSCI 406) Excel/SAP SC Planning & Control Applications (TRAN 360) 7
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