Labman Desktop Virtualization in Action: Simplicity is Power

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Cornelius Sanders
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1 Labman 2012 Desktop Virtualization in Action: Simplicity is Power Dustin Fennell Former CIO of Scottsdale Community College June19, 2012

2 Real life approach, technology leveraged, and benefits realized.

3 Key Facts about Scottsdale Community College One of ten Maricopa County Community Colleges 12,000 enrolled students per semester Large transient workforce (adjunct faculty) 800 Employees 2,000 Workstations (1500 PCs, 500 Macs) Numerous Student Owned Devices via Wireless

4 Organizational Challenges Declining budget Meeting current and future technology renewal demands Expanding access to technology Supporting non-traditional learners Upgrading old hardware & software Purchasing new software Adding advanced technology Managing the life-cycle

5 Virtualization in the Real World Desktop Scottsdale Community College

6 How do we use (and virtualize) the desktop? Local PC Apps Streamed to PC Desktop OS Streamed to LAN PC Hosted Blade PC workstations Hosted VM based Desktops(VDI) Hosted Apps and Desktops (SBC)

7 What gets Virtualized? Presentation User Environment Applications Operating System Disk Storage Hardware

8 Traditional Approach Many:Many

9 Traditional Approach Expensive and Inefficient!

10 New Approach: Desktop Virtualization One:Many

11 Inspiration Service Delivery Systems Receiver Controller Content xbox 360 Blu-ray DVD Apple TV Delivery Network HBO Showtime CNN Pay-per-view Easy, fast & on-demand user experience Device, network & content independence Content security & access control Dynamic capacity peak & off-peak Predictable operating & capital costs Simple, scalable infrastructure

12 Over 250 Applications!

13 One Ring to Rule Them All? Local PC Apps Streamed to PC Desktop OS Streamed to LAN PC Hosted Blade PC workstations Hosted VM based Desktops(VDI) Hosted Apps and Desktops (SBC)

14 Pieces and parts Presentation Citrix XenApp AND XenDesktop Applications (minimal) Citrix App Streaming Operating System Disk Hypervisor Windows XP & 7 Server 2003 & 2008 Provisioning Services XEN Hardware HP DL380, Datacore and XIOTECH

16 So what does this mean to my organization?

17 Organizational Benefits Competitive advantage Provides controlled and secure un-tethered delivery of computing resources Increased availability, stability, and performance of computing resources Easy access to complex and resource intensive applications Superior end-user experience

18 Financial Benefits Cost-effective and sustainable Reduced technology related costs by $250k per year! Reduced required IT staff Pooling resources = reduced hardware and software costs Extending life of current hardware resources Lowered TCO Increased TVO

19 IT Department Benefits Increased availability and performance of IT services Rapid application deployment is a reality Simplified IT procedures for delivering applications to end-users through a centrally managed solution that does not require manual desktop device installation and support Reduced IT hours required to manage desktops and applications Provides secure access for authorized users via the Internet Do more with less Staff can focus energy on value-added activities

20 Pro s + Con s Lowered Costs Expanded Access Software Licensing?

21 Our deployment was paid for by our desktop refresh budget saves $250,000 per year and now we provide $50k in grants to other departments to pursue innovative ideas to support student success. Dustin Fennell, CIO Scottsdale Community College

22 Strategies for Success

23 Strategies for Success Get out of the business of managing end-devices!

24 Strategies for Success One Build once. Leverage infinitely.

25 Strategies for Success Virtual Apps Virtual Desktops Expand Solution Project Planning Focus on End-User Experience!

26 Guide to Organizational Success Stage adoption realistically Leverage existing budget Leverage existing licensing Leverage your people Market benefits to organization

27 Keys to Evaluating Desktop Virtualization Identify Cost of Doing Business as Usual Hardware/Software Costs Human Resource Costs Effectiveness & Efficiency Business value Identify Your Real Needs Think outside of the box Don t simply duplicate your inefficient physical environment via virtualization Competitive advantage? Strategic goals? Identify Metrics to Measure Success

28 Keys to Evaluating Desktop Virtualization Apply the Laws of Simplicity (John Maeda) Simplicity = Sanity Focus on the End-User Experience How do they want/need to access technology? What will give them the best experience? Determine YOUR Requirements Evaluate possible solutions Let the application determine the delivery solution Conduct Proof of Concept Key Stakeholders to gain buy-in

29 Demo / Questions Dustin Fennell dfennell@mchonline.org Twitter

31 XenApp Shares a single Windows Server among many users Uses Server Operating system (Server 2003) Publishes Applications to users PROS VERY efficient, can run hundred + users per server CONS Not 100% with applications like Desktop OS Example of usage Microsoft Office in myscc

32 XenDesktop Dedicates a single machine to one user at a time Uses Desktop Operating system (XP or WIN7) Publishes a complete desktop machine to users PROS Compatibility with applications written for Desktop Operating System CONS Not as efficient, 10s of users per servers Example of usage AutoCAD and Adobe CS in myscc

33 Provisioning Services (PVS) Eliminates hard drives from a target machine Uses a virtual hard drive to boot over the network one image can boot up any number of machines They all use the same exact disk image Updates on master image instantly update all machines Works with desktops or servers, physical or virtual machines Example of Use lab computers in Student TechCenter, virtual desktops like Adobe and AutoCAD, Virtual XenApp Servers

34 VMHosted Apps Hybrid of XenApp and Desktop Application runs on Desktop OS as in XenDesktop Instead of seeing the whole desktop you see a Published App, yet it is running on the Desktop OS, not a XenApp Server Provides compatibility of Desktop OS and convenience of XenApp Published apps Example EP Budgeting application in myscc

35 Citrix Receiver This is the software client from Citrix that goes on all endpoint devices Works on XP, Win7, Mac, Linux, Thin Clients, Apple idevices, Windows mobile devices, Android, etc. It knows how to receive and decode any of the Citrix product streams (XenApp, XenDesktop, VMHosted Apps, etc.) Can be installed from myscc website or from Citrix.com

36 User Profiles This is user preferences and settings Cosmetic things like desktop arrangement and wallpaper Configuration data like application settings, printers, drive mappings, etc. In general, this is stored in Windows profiles Different for each OS XP, Win7, Server 2003, 2008 Settings can t be shared across the various platforms

Desktop Virtualization

Desktop Virtualization Cameron Smith Sales Engineer for IN, KS, and MO 2010 Managing Desktops Today How do I maintain or improve desktop management when I m required to do more with less? Less budget,