COMPANY PROFILE BLACK BOX (PRIVATE) LIMITED DRIVE WITH CONFIDENCE SECURE WITH BLACK BOX

Transcription

1 COMPANY PROFILE BLACK BOX (PRIVATE) LIMITED DRIVE WITH CONFIDENCE SECURE WITH BLACK BOX Ver. # 9i/2015 Creation Date: April 27 th, 2015 Ref # KAM / M&S / 2015 /

2 CONFIDENTIALITY Our confidentiality statement applies to any correspondence through our office, including electronic correspondence. The information contained in any Communication distributed by Black Box (Private) Limited, including this copy or annexure, attachments, is strictly confidential and intended solely for delivery to, and authorized use by, the identified addressee(s), as it may contain legally privileged and/or confidential information. If you are not the intended recipient of the Communication, you are hereby notified that any reading, disclosure, dissemination, distribution or copying of the Communication, and any attachments thereto, is strictly prohibited. If you have received the Communication in error, please notify the sender immediately and delete the message, and any copies and printouts thereof, from your records. DISCLAIMER The Black Box (Private) Limited company profile and the information contained on in this profile are provided by Black Box for information purposes only. Black Box endeavors to keep the information on this Profile current, accurate, and complete; however, Black Box reserves the right to change or modify this Profile and the information contained herein at any time without notice. Reliance upon any information and material on this Profile shall be at your sole risk. Black Box assumes no responsibility for any errors, and is not liable for damages of any kind resulting from the use of, or reliance on, the information and material contained on this Profile or on any third party linked to this Profile. All information should be verified independently before being used or relied on. Viewers are encouraged to contact Black Box to ensure the accuracy of the information provided by Black Box.

3 CONTENTS Overview of Black Box (Pvt.) Limited. Vision and Mission Statement Benefit Statement and Features Technology Brief Customer Support and Deployment Unit Certifications Valuable Corporate Clients

4 OVERVIEW Vehicle Tracking is synonym with the security of the Vehicle and Asset. The dramatic increase in vehicle snatching incidents in Pakistan over the past several years has urged the need to develop and introduce a system that would curb this menace. Vehicle Tracking and Fleet Monitoring has offered a reliable and affordable solution, resulting in a sharp decline in vehicle snatching incidents. Vehicle tracking system offers peace of mind not only to the general public but also a sense of security to high profile institutions such as the Corporate Sector, Banking, Leasing and Insurance sectors. Black Box (Pvt.) Limited was founded with the sole aim of offering safety solutions to individual car owners and a much required relief to the Auto Industry, Leasing and Insurance sectors. The tracking business is not new for Black Box (Private) Limited as it was come into existence after the merger of Eagle Eye GSM (which was in tracking business from 2004) with MK Group (a multinational business group whose offices are in UK, Netherland, Spain, UAE and Pakistan) in Their business area covers trading, manufacturing, properties and construction, cellular, and social welfare. The soft Launch of Black Box (Pvt.) Limited in December 2013 introduced a fresh new alternative to the market which till then consisted of only one dominant company. Vehicle Tracking has introduced many new features, attitude and benefits to the vehicle tracking industry. Its state of the art Black Box Vehicle Tracking Unit is an intelligent device consisting of a smart chip that is capable of doing various tasks simultaneously. Efficient customer care forms the bedrock of the services provided by Black Box (Pvt.) Limited. To maximize customer care we have brought together highly qualified, capable and trained professionals to address the needs of our clients.

5 Vision Establishing BLACK BOX as bench mark for industry The first choice is a successful entity that follows the principle of Professionalism, Innovation, Communication, Integrity, and Care (P.I.C.I.C.) Our principles are the vital component of our business and foundation of our culture. We employee the finest professional, who drive and determination and work as a team to achieve our greatness. Innovation is our core to success. We deliver the solution(s) that best satisfy our Customer and provide with edge that help drive the productivity, continuity and success. Communication with our customers is interactive which best benefits to achieve the satisfaction they desire thus create loyal and worthy customers and business partners. BLACK BOX provides fully integrated tracking solutions that span the full end-to-end requirement of fleet and individual customers. We operate next generation operational control and command center to meet our customers entire tracking and security requirement with best customer support. We continue to be an employer of preferred choice due to our congenial working environment and exciting career advancement opportunities. In corporate social responsibility BLACK BOX helped communities in form of monetary and health support, knowledge base and in future we will commit to keep the pace faster. We are arrogant company with vivid future.

6 Mission Statement BLACK BOX is unmatched tracking solution providing Company. Utilizing the cutting edge navigation or identification and software technologies we provide an innovative range of solutions and services that gives our clients peace of mind and total control of their valuable assets. Our mission is to ensure we achieve the vision of the company while adhering to the company s values and core focus on as detailed in this statement. Principle Our P.I.C.I.C. (Professionalism, Innovation, Communication, Integrity, and Care) principle are the vital component of our business. Every person in our business adheres and practices our PICIC every day. People We develop our people through continuous training & development, encouragement and growth both personally and professionally. Partners We continuously and closely work with our Partners (Customers and Vendors) to ensure the product and solutions we provide assist them to improve security and productivity. Product Innovative product development is a continuous process which we emphasis more for our client. Pride To continue to build a business all employees can proud to be part of, working collaboratively on our goal to be one of the growing and leading Tracking Solution Company of Pakistan.

7 Black Box System Benefits User friendly system High benefits Vs Cost Reliable and contingent solution Provide peace of mind to its users Multi-layer security By pass jammer Real-time visibility of your vehicles Total Control of your vehicle even you are not in vehicle Predefined or Customize Alerts Easy reachable emergency center Real-time visibility of your mobile workforce Boost productivity and workforce utilization Increase control of overtime costs Reduce fuel costs and mileage Hand free log book Driver security Goods, Vehicle and Personal security Eliminate unauthorized use of your vehicles / containers Up to date progress of goods from one place to another Precise route planning and monitoring Set point of interest at location Minimum dependency on Black Box Customer Support Increase customer satisfaction through improved communication Proactive management

8 Black Box System Features Satellite based Vehicle Tracking GPS / GSM / GPRS based Vehicle Tracking Dual Web interface Cell Phone / Landline Vehicle Control Panic Button Geo-fencing Anti-Jammer 24 / 7 Vehicle Monitoring Location on Call Battery Tempering Alerts 24 / 7 Dedicate Operation Support Theft / Snatch Recovery Assistance in GSM Coverage Area Voice Communication (One and Two Way) Ignition On/Off Reporting (Real Time and Remote) Remote Unlocking* (cars with central locking facility) Remote Immobilization Data logging Door Lock / Unlock Alerts Engine On / Off Alerts Vehicle Immobilization Excess Idling Trip Report Map display (Google, I Touch Map, Black Box Map)

9 Technology Brief Black Box (Pvt.) Limited, is using state of the art GPS/GSM/GPRS technology for Vehicle Tracking and Assets Surveillance. GSM s various platforms are utilized for communication with the Vehicles, Assets and downloading of various data s. These platforms include; 1. GPS 2. GSM (Using for SMS and other services) 3. GPRS (General Packet Radio Service) 4. Voice Communication Our BF-16 Tracking Units state of the art equipment marketed all over Pakistan. Black Box (Pvt.) Limited is the only company in Pakistan, which uses all three platforms for tracking and facilitation of various services to our valued clients. The use of multiple GSM platforms facilitates prompt response from the vehicle and also provides a back-up support. SMS (Short Messaging Service): SMS is the platform wherein small packets of data are transferred back and forth. This is a basic service provided by mobile phone service providers and is used to transmit a request to the BF-16 TRACKING UNIT for location / status of the vehicle. The information received is catered as per defined SOPs. With the help of SMS, only the most recent or current location of a vehicle is determined with a time laps. GPRS (General Packet Radio Service): GPRS facilitates provision of real time live tracking. The advent of GPRS in vehicle tracking industry will revolutionized the concept of fleet management. This feature facilitates the fleet managers / haulers / rent a car companies to monitor time and efficiency of their staff. Voice Communication: This feature enables to establish to and fro voice communication with the occupant of the vehicle, which enables the client to report any medical or distress emergencies.

10 Black Box Customer Support Black Box is one of the leading tracking companies having state of art 24 / 7 customer support facilities at its Head Office located at one of prime location of Clifton, Karachi. The support center is manned by trained and humble customer care professionals. The motto of every CC Staff is Customer lives in our heart and we live with Customer. The Customer Support Department is life line for Black Box. Every call is important for us weather customer ask for pin point location or journey report or any query related to our product. We have Early Response Servers (ERS) which generate variant panic calls, in next second support staffs gives confirmation call to customer. Every panic call has a ticket number and ticket has closed after Customer Satisfaction feedback. We have an automated periodic escalation matrix if customer query is not replied in due time according to Black Box SOPs. Black Box Deployment Unit (BB TIU) Black Box has dedicated professional team which is led by Mr. Ali Atif. The teams have SOPs and they are responsible for new installation, re installation, removal and physical complain handling of every Customer. The installation, re installation, removal and physical complain handling has a lead time which sales personal will tell in the end of sales calls. Critical issues are treated as high priority. The installation teams are led by Manager Operation, Assistant Manager Operation, Technical Supervisors, Senior Technicians and Technicians.

11 Black Box Certifications Pakistan Telecommunication Authority License

12 Federal Board of Revenue ST

13 Federal Board of Revenue ST

14 LIST OF VALUABLE CORPORATE PARTNERS: Inter City Express Services Firdous Transport Haji Muzzaffar Coaches Ali Gohar Gadani A/C Van Service Geo Dharti A/C Van Service Al Shahid Transport Faisal Movers Multan Tezraftar A/C Van Service City Van Service Geo Madina A/C Van Service Goods Transport M Zahid Goods Transport Al Makkah Cargo Service Rent A Car Junaid Rent A Car Burhan Rent A Car ZJ Rent A Car Hamsafar Rent A Car Haji Ghulam Jillani Rent A Car Textile Industry Friends Cotton Product Pharmaceutical Industry Opel Pharmaceutical PharmEvo Pharmaceutical NGOs Khadija Welfare Association Leisure Clubs PSGI Guest House Vegetable Importer & Exporter Abdul Ghaffar Haji Noor Muhammad & Co. Management Consultant SA Rizvi & Co Shipping Lines Sealand Management

15 EXISTING CLEINT CLEINTS IN PIPELINE HEAD OFFICE PLOT # 31 C STREET # 1 MUSLIM COMMERCIAL PHASE 6 DHA KARACHI Telephone #: (GO BBT) / [email protected] URL: