TouchTunes Mobile Application Operator FAQ Version 1.3

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1 TouchTunes Mobile Application Operator FAQ Version 1.3 February 2011 TouchTunes Mobile Application Requirements What is the TouchTunes Mobile Application? The mytouchtunes Mobile Application is an iphone and Android application that enables TouchTunes Digital Jukebox patrons to access their mytouchtunes account, find nearby mytouchtunes mobile locations and play music on a TouchTunes Digital Jukebox directly from their phone. Which TouchTunes Jukeboxes support the Mobile Application? A TouchTunes Jukebox must be running Gen 3 software or later and be equipped with a wired broadband connection to support the Mobile Application. Additional business requirements are necessary to make a Jukebox Mobile App-enabled: The Jukebox must be set as Public from the Operator Dashboard Operators must have a signed Credit Card Addendum to their MSA The Jukebox must be in the United States The Jukebox may not be in a Warehouse The Jukebox cannot be in Free Play mode A credit card reader is not required on the jukebox Which mobile devices support the Mobile Application? Second-generation or later generation iphones and ipod Touches (with Wi-Fi) are supported, as well as ios 3 and later. The iphone 4 is also supported. The Mobile Application will function on an ipad with Wi-Fi or 3G, but it has not been redesigned specifically to accommodate the ipad s resolution. All Android devices running AndroidOS version 2.1 or higher are currently supported. For the best experience, we suggest using phones with medium or high definition screens. mytouchtunes Mobile is currently available in the US only. Which credit cards are supported by the Mobile Application? The credit card support for the Mobile Application is as follows: Visa Visa Debit US

2 MasterCard MasterCard Debit US American Express US Discover Are the new-generation credit cards that require a PIN supported? Yes. The PIN is not required for the purchase. What is the effective range of the Mobile Application? Under ideal circumstances, the GPS on smart phones is very accurate, so the majority of plays at a venue will come from patrons who are in close proximity to the jukebox. Under less ideal conditions that interfere with the GPS accuracy, a song can be queued from a maximum of 2000 feet from the venue. Does the Mobile Application work with TouchTunes Wireless? This will be supported with the release of Gen 3 software 3.9 in April TouchTunes Mobile Application Operator Questions Why is a credit card addendum required to enable the Mobile Application on my Jukeboxes? When patrons purchase credits on a Jukebox using the Mobile App, the payment mechanism and associated credit card fees are the same as if they had swiped a credit card on the Jukebox itself. Since you are charged a credit card usage fee when this transfer occurs, you need to agree to these fees by signing a credit card addendum to the MSA. A second form is also available to you permitting TouchTunes to set your jukeboxes to Public, which is a requirement to use the Mobile Application. Contact your Inside Sales Representative to receive a copy of these forms. Do I need a credit card reader on my Jukeboxes to support the Mobile Application? No! Although TouchTunes recommends credit card readers on all Gen 3 Broadband-enabled Jukeboxes, a reader is not required on a Jukebox to support the Mobile App. If I have already signed a credit card addendum to the MSA, do I need to re-sign? No. However, if you have no credit card addendum on file, you must sign a revised credit card addendum which includes a provision for Mobile App-generated Credit card fees. What are the credit card fees to a patron or an operator when the Mobile Application is used to play a song on a Jukebox? There is no credit card fee for patrons.

3 When a patron purchases credits with the TouchTunes Dollars in their virtual wallet, you are charged a credit card fee by TouchTunes. This is the same credit card fee you would be charged by TouchTunes if the patron had physically swiped a credit card on that Jukebox. How much does the TouchTunes Mobile Application cost? The App is available free of charge from Apple s Appstore and Verizon VCAST store. It will also be available to other carriers for Android via Google Android Market in the near future. Simply search for Touchtunes. What are TouchTunes Dollars and Jukebox Credits? TouchTunes Dollars are the virtual TouchTunes currency patrons purchase to use for playing songs remotely on a TouchTunes Jukebox. TouchTunes Dollars can be converted into Jukebox Credits to queue songs for play on a specific TouchTunes Jukebox. TouchTunes Dollars do not expire, and can be accessed by the patron on any iphone or Android devices by logging into their account. Normally, patrons insert money or a credit card into a Jukebox to obtain Credits. The mytouchtunes Mobile Application works in the same way, but instead of inserting money into the machine, patrons transfer TouchTunes Dollars from their Virtual Wallet into Jukebox Credits according to that Jukebox s credit rules. Although TouchTunes Dollars do not expire, the Jukebox Credits purchased with TouchTunes Dollars expire after 7 days if not used. Why does the Mobile Application say Beta when it starts up? This designation reflects TouchTunes plans to add new features to the Mobile Application in the near future. The software is very stable and has successfully passed all performance and stability tests as part of Apple s and VCAST submission process. How many mobile devices can be checked into a Jukebox at the same time? There is no limit to how many devices can be checked into a Jukebox at once. What happens if a patron s Jukebox credits expire on a Jukebox? If credits are not used before they expire, you still receive payment. The revenue is generated on the Jukebox when TouchTunes Dollars are transferred into credits. In which languages is the Mobile Application available? For the initial launch, the Mobile App will be available in English only. Spanish and French translations are planned.

4 In which countries are the Mobile Applications supported? The Mobile Apps are currently supported in the United States only. A Canadian release is planned. Do mobile plays jump the play queue? No, a Mobile Play has the same priority as plays queued on the jukebox. You are able to Play Next using the Mobile App. Will the Mobile Application slow down a Jukebox s Internet connection? No. The bandwidth used by the Mobile App when communicating with the Jukebox is negligible. If a jukebox s Internet connection appears slower than usual, it is unlikely to be related to the Mobile App. How much do songs cost when played from the Mobile Application? The Mobile Application uses the Jukebox s credit rules, just as if a patron were inserting money into the jukebox itself. Since patrons are logged into mytouchtunes when they play a song from the Mobile App, they will always receive the Jukebox s Best Price for a play. Do Jukebox filters apply to the Mobile Application? Yes. Only songs that are not filtered are visible to patrons via the Mobile App. Can patrons be charged long distance fees when using the Mobile Application? Patrons using a smart phone while abroad are subject to the same roaming fees by their carrier they would normally pay when using their phone away from home. These long distance fees are unrelated to TouchTunes or the Mobile Application. If the venue has a Wi-Fi hotspot, a patron could use this connection to avoid roaming fees. The ipod Touch can only use a Wi-Fi connection, so roaming fees would not apply to ipod Touches Can the credit card reader on the Jukebox be used to add credits to the Virtual Wallet? No. This functionality will not be implemented due to the complexity of splitting credit card fees and Mobile revenue among operators. Can I prevent a particular user from playing songs on the Jukebox using the Mobile Application? You will be able to call TouchTunes and request that a Mobile App user who was disrupting a location s atmosphere be prevented from using their mobile device on your jukeboxes in the future. TouchTunes Technical Support will be able to identify the Mobile user using the song and the time it was played. The blocking will be done at the phone level so users cannot simply create a new mytouchtunes account to continue to be disruptive.

5 Note that the best way to ensure a location maintains the right ambience is through proper filtering, and enabling the Overplay feature if a song is playing repeatedly. Asking TouchTunes to block a user should not be considered as a first resort or the best way to manage venue ambience. Is there a way for locations to show patrons the Mobile Application without having to use real money? Currently, this is not possible, but a method to demo the Mobile App at no cost is being considered. Do jukeboxes require an antenna to support the Mobile Application? No. The mobile device does not connect or sync to a Jukebox directly. The Mobile App communicates with the Jukebox through its Internet connection. Do I need to install Wi-Fi so that patrons can use the Mobile Application? The iphone/android does not require Wi-Fi at a location to communicate with a jukebox. What if there is more than one Jukebox in a location? The Mobile App displays the location AND description of jukeboxes as they appear on the Operator Dashboard. Ensure your Jukebox names are concise and clear, so patrons can easily identify which Jukebox they would like to check into. For example, useful names would be Jerry s Pub 2 nd Floor and Jerry s Pub 1 st Floor Entrance. Where can I see how many plays are being generated via the Mobile Application? Your monthly invoice shows the number of Mobile Plays as well as the associated credit card fees on a per jukebox basis. Additionally, you can see Mobile Plays on the Jukebox s Bookkeeping screen. Can I disable Mobile support on a Jukebox once it s enabled? You can set a Jukebox to Private from the Operator Dashboard so that it can no longer be checked into using the Mobile Application. You can also ask TouchTunes to disable Mobile on a specific jukebox. Can patrons convert TouchTunes dollars back to their Credit Card? No. Once TouchTunes Dollars have been purchased and put in the patron s virtual Wallet, they cannot be refunded to their Credit Card. Note that the purchase of TouchTunes Dollars and whether a song plays on a jukebox once queued are not related. Just as with purchasing a song on at the jukebox, there are a variety of reasons it may not play.

6 Can patrons convert credits back to TouchTunes dollars? No. Just as a Jukebox cannot dispense cash to a patron, the Mobile App cannot return credits to patrons as cash or TouchTunes Dollars. How can patrons tell if a Jukebox is Mobile enabled? The Mobile App only displays Jukeboxes that are Mobile-enabled and online, so a user cannot find and check into a Jukebox using the Mobile App if it is not supported. How can I tell if mobile has been enabled on my Jukeboxes, for example, after I sign a credit card addendum? If you login to mytouchtunes and touch the mymobile tab on the left, your Jukebox s unique alphanumeric Mobile ID will be displayed at the end of the last sentence. Do TouchTunes Dollars ever expire? No. They remain in the patron s Virtual Wallet until they are used to add Credits to a TouchTunes Jukebox. When a patron transfers TouchTunes Dollars into Jukebox Credits, they are converted using the credit rules specific to that Jukebox. Do Credits purchased with TouchTunes Dollars Ever Expire? Yes. Once Jukebox Credits are created for a jukebox through the transfer of TouchTunes Dollars, they will expire after 7 days. This period was increased from 24 hours shortly after the launch of the Mobile App. The launch version of the Mobile App (version 1.2) will continue to display the expiration period as being 24 hours, even though it has been effectively increased to 7 days. Do Mobile plays cost me more than non-mobile plays? No. Mobile plays cost the same as a credit card purchase at the jukebox.

7 TouchTunes Mobile Application How-to What are the steps to play music on a TouchTunes Jukebox through the Mobile Application? 1) Download the App and Log into mytouchtunes If you do not already have a mytouchtunes account, you can create one directly from the App. 2) Buy TouchTunes Dollars A. Touch the mywallet icon on the upper right part of the screen. B. Follow the instructions and use your credit card to purchase TouchTunes Dollars. TouchTunes Dollars are stored in your mytouchtunes Virtual Wallet. (Amex, Visa, MasterCard, Discover accepted) C. There is a minimum purchase amount of $5.00. D. TouchTunes Dollars do not expire. 3) Check into a mytouchtunes Digital Jukebox A. Use mylocations to find a mytouchtunes Mobile location and Jukebox. B. Once you are at a mytouchtunes Mobile location, select the location from the list or map and check into the Jukebox (Note: You need to be at or near a TouchTunes location to be able to check into the location s Jukebox.) C. Touch the Credits button for the Jukebox you are checked into and follow the instructions to transfer TouchTunes Dollars from your Wallet into Jukebox Credits D. You must transfer a minimum of 5 TouchTunes Dollars. Note: Jukebox Credit rules are specific to each Jukebox. Credits obtained while checked into one jukebox cannot be used on another jukebox. Jukebox Credits expire after 7 days. 4) Play a song A. Playing music on a TouchTunes Jukebox from your mytouchtunes Mobile App is easy! Simply search for and select the music you want to play. Browse your mytouchtunes playlists, your friend s playlists, Shared Playlists, TouchTunes Playlists & Genres, or you can search for music by Artist, Album, or Song. B. Hit Play or Play Next to queue the song. Since you must be logged into mytouchtunes to queue a song using the Mobile Application, you will always receive the jukebox s Best Price for the song. (e.g. If a song is available on the Jukebox for 1 credit, then your price will be 1 credit. If a song is only available for 2 credits, then your price will be 2 credits.)

8 TouchTunes Mobile Application Patron Questions What is the TouchTunes Mobile Application? The mytouchtunes Mobile Application is an iphone & Android application that enables TouchTunes Digital Jukebox patrons to access their mytouchtunes account, find nearby mytouchtunes mobile locations and play music on a TouchTunes Digital Jukebox directly from their iphone or Android device. Which mobile devices support the Mobile Application? Second-generation or later generation iphones and ipod Touches (with Wi-Fi) are supported, as well as ios 3 and later. The iphone 4 is also supported. The Mobile Application will function on an ipad with Wi-Fi or 3G, but it has not been redesigned specifically to accommodate the ipad s resolution. All Android devices running AndroidOS version 2.1 or higher are currently supported. For the best experience, we suggest using phones with medium or high definition screens. mytouchtunes Mobile is currently available in the US only. How much do TouchTunes Dollars cost? One TouchTunes Dollar costs exactly one US dollar. How many songs can I play for a TouchTunes Dollar? The number of Jukebox Credits you receive for the amount of TouchTunes Dollars you transfer is determined by the Jukebox s owner, and can vary from location to location. When you check into a Jukebox using the mytouchtunes Mobile App, you can see the Jukebox s credit rules and pricing. The price of playing music using the Mobile App is the same as if you were to walk up to the Jukebox and use cash or your credit card to purchase and play music. Can I use TouchTunes Dollars on any TouchTunes Jukebox? No. Not every TouchTunes Jukebox is mytouchtunes Mobile enabled. If you can Check-In to a mytouchtunes Jukebox, you can use TouchTunes Dollars to add Jukebox Credits for that Jukebox. Once TouchTunes Dollars are transferred into Jukebox Credits for a specific Jukebox, those Credits can only be used on that Jukebox. Why do I need to add credits to a Jukebox? The Jukebox uses credits to manage payment for songs. This is the same as if you were to go to a Jukebox and use cash or a credit card to play a song. Which credit cards are supported by the Mobile Application? The credit card support for the Mobile Application is as follows:

9 Visa Visa Debit US MasterCard MasterCard Debit US American Express US Discover Are the new-generation credit cards that require a PIN supported? Yes, though the PIN is not required for purchase. Why does the Mobile Application say Beta? Beta reflects TouchTunes plans to add new features to the Mobile Application in the near future. The software is very stable and has successfully passed all performance and stability tests as part of Apple s and VCAST submission process. In which countries are the Mobile Applications supported? The Mobile Applications are currently supported in the United States only. A Canadian release is planned. Does the Mobile Application support all the same features as the mytouchtunes portal on the Jukebox? Yes. You can use the Mobile Application to do the following: Access your mytouchtunes account Find mytouchtunes Mobile locations Play music on any mytouchtunes Mobile enabled Jukebox Search our music catalog and browse playlists Connect with other mytouchtunes members Buy TouchTunes Dollars and transfer them into Jukebox Credits Automatically earn Instant Bonus Credits FREE CREDITS Favorite frequently visited mytouchtunes locations Post and tweet Jukebox plays to Facebook and Twitter Automatically check in to Foursquare Can I download or buy music with the mytouchtunes Mobile App? No. The App is only used for playing songs remotely on a mytouchtunes Jukebox. What does checking into a mytouchtunes Jukebox mean? Checking in is the process of connecting your mytouchtunes account to a mytouchtunes Jukebox. Once you are checked into a specific Jukebox, you can play music on that jukebox by transferring TouchTunes Dollars from your account into Jukebox Credits. Once you add Jukebox

10 Credits for a specific TouchTunes Jukebox, the Credits can only be used on that Jukebox. Jukebox Credits expire after 7 days. Note: This period was increased from 24 hours shortly after the launch of the Mobile App. If you are using the first release of the Mobile App (version 1.2) it will continue to display the credit expiration period as being 24 hours, even though it has been effectively increased to 7 days. TouchTunes recommends you download the newest version of the Mobile App from Apple s Appstore or Verizon s VCAST. TouchTunes Dollars never expire. How long does the App stay checked into a Jukebox? It remains checked in for 12 hours or until you check into another jukebox. Can more than one user be logged into mytouchtunes on my mobile device at once? No. Only one mytouchtunes account can be logged into mytouchtunes on the Mobile App. If I log onto mytouchtunes on the Jukebox, can I see the Jukebox Credits I added from the Mobile Application? No. Jukebox Credits in the Mobile App are maintained separately and are not accessible directly from the Jukebox. The same applies in reverse money inserted into a Jukebox is not added to your Mobile App s Virtual Wallet. Can I be charged long distance fees? If you are using your smart phone while abroad, you are subject to the same roaming fees you would normally pay for transferring data while away from home. Roaming fees do not apply when using a Wi-Fi connection. Do I always need to check into a Jukebox to use the Mobile Application? You only need to Check In to a Jukebox if you want to transfer TouchTunes Dollars to Jukebox Credits and play music. No other mytouchtunes activities require you to be checked into a Jukebox when using the Mobile Application. Is my credit card information stored on the mobile device? Your credit card information is securely stored in mytouchtunes Mobile account. Your credit card number is not stored on the device, nor is any of your credit card account information, such as your name or address. It is not necessary to re-enter your credit card number each time you purchase TouchTunes Dollars. What should I do if I lose my Phone? TouchTunes recommends you change your mytouchtunes password, especially if you have

11 shared it with anyone in the past. It is not necessary to cancel your credit cards no credit card information is stored on the device itself. Just as with an actual wallet, if you lose your mobile device while checked into a jukebox, it is possible for the person who finds it to transfer and use the credits already in your Virtual Wallet. They cannot purchase additional credits unless you have given them your mytouchtunes password. Will I lose any information if I upgrade the Mobile Application to a newer version? You will need to re-enter your mytouchtunes login and password as well as your credit card information. You will not lose any of the TouchTunes Dollars in your virtual wallet. Are there minimum quantities when purchasing TouchTunes Dollars or converting TouchTunes Dollars into Jukebox Credits? Yes. You can purchase $5, $10 or $20 worth of TouchTunes Dollars from the Mobile Application. These are the same values as a credit card purchase at the jukebox.. The minimum amount of TouchTunes Dollars that can be transferred to Jukebox Credits in one session is $5, after which you can increment by $1. Can I send TouchTunes Dollars or Credits to anyone as a gift? That functionality is not currently supported. Do I receive the same myrewards Instant Bonus Credits from the Mobile Application that I do when purchasing credits directly from a jukebox. Yes! You receive all of the same myrewards on the Mobile App as you do when using mytouchtunes on the jukebox. Why can t I find my favorite Jukebox using the mytouchtunes Mobile Application? Either the Jukebox is not currently enabled for the App or the location has chosen to keep their location private. Why can t I check into a specific Jukebox? There are a few reasons you might not be able to check into a TouchTunes Jukebox. 1. The Jukebox does not qualify for use with the mytouchtunes Mobile App. 2. The Mobile App. detects that you are too far from the Jukebox you are trying to Check Into. 3. It is also possible that your account has been blocked from checking into this Jukebox at the location s request. (this is unlikely) Why can t I find the song I am looking for? There are two reasons a song might not be available on a TouchTunes Jukebox; either it is not

12 available on the TouchTunes Network in general or it is not available on the specific Jukebox you are checked into. Can I be checked into multiple Jukeboxes at once? No. Checking into a second Jukebox will automatically check you out of the current Jukebox. Can my credit card information ever be compromised when using the Mobile Application? You enter your credit card information directly into the Mobile App. There is no opportunity for this number to be compromised other than entering it in plain sight of others. The Mobile App. does not store your credit card information, and all communications between the application and its Internet connection are secure and strongly encrypted. What happens if I log into mytouchtunes on a Jukebox when I m already logged into mytouchtunes via the Mobile Application? These logins are independent. Logging into mytouchtunes or logging out of mytouchtunes on a Jukebox does not affect the Mobile Application Check In status. What is a manual check in? And why would I need to manually check in? Under some circumstances, a jukebox may be enabled for mytouchtunes Mobile, but may not appear on the Mobile App locations list. In such cases, it is possible to log into your mytouchtunes account on the jukebox, go to the mymobile tab, and find the jukebox s mobile ID number. You can manually check into such a jukebox by entering the mobile ID number into the App when prompted. Do I need to turn on Location Services to use the Mobile App? The Mobile app uses Location Services to determine your current location. If Location Services is not enabled, you will have to first zoom out from the app s default location, then scroll the map manually to your current position. To turn on Location Services using an iphone: 1. Select the Settings icon on your iphone s springboard. 2. Select the Location Services icon. 3. Set Location Services to ON and ensure Location Services for the TouchTunes app are also set to ON. To turn on Location Services using an Android device: 1. Select Settings

13 2. Set GPS and/or Use Wireless Networks to ON Can I check into a Jukebox manually, for example, if my iphone s GPS isn t working? Yes. Each Mobile-enabled Jukebox has a unique alphanumeric serial number that can be used to check into it manually. To check into a Mobile-enabled Jukebox manually: 4. Login to mytouchtunes at the target Jukebox. 5. Touch the mymobile tab on the left of the Jukebox screen. If the Jukebox is Mobile-enabled, it will display the Jukebox s unique numerical ID. 6. Start the Mobile Application on your phone, make sure you are logged in, and touch the Find a Location button. 7. Select Manual Check In at the top-right of the application and enter the Jukebox s unique ID. TouchTunes Mobile Application Support What can patrons do if they need help with the Mobile Application? The Mobile Application has a help section which includes a comprehensive FAQ that explains the flow of using the Mobile Application in detail. As with all mytouchtunes-related features, if patrons still cannot find an answer to their question, they should use the Contact page on mytouchtunes.com. TouchTunes Technical Support will not take calls directly from patrons requiring help with the Mobile Application. Who should I call if they have a question about the Mobile? If this FAQ did not address your specific question, please contact TouchTunes Technical Support. Who should I call with questions about my monthly invoice? If you have a question related to your monthly invoice, you should continue to contact Billing, Credit and Collections. Where can I or jukebox patrons send Mobile experience feedback? This feedback can be sent directly from the App s Help page, or it can be ed to mobileapps-feedback@touchtunes.com. Who should a patron call if they have a Credit Card statement inquiry?

14 If patrons have an inquiry directly related to their credit card statement, they should address them to TouchTunes Billing, Credit and Collections department at This is a direct line which avoids presenting patrons the option of being routed to Technical Support or any other unrelated department within TouchTunes. Inquiries can also be ed to creditcardinquires@touchtunes.com Note that the only genuine credit card inquiries are those regarding the charges on a credit card statement. If a song does not play on a jukebox for any reason, it is unrelated to whether or not a credit card purchase was valid.