Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

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3 Fred 2.0: New Ideas n Hw t Keep Delivering Extrardinary Results In Fred 2.0, Mark Sanbrn digs deeper int the principles that make Freds s successful. Wh are these Freds? Freds are the millins f peple wh have been inspired by Mark s real-life mailman, Fred Shea and, they are the millins mre wh exemplify Fred s cde fr success withut knwing the real-life Fred. Why is Fred s extrardinary? He s a man wh is passinate abut his jb and the service he prvides t his custmers, treating thse n his rute like friends. In the prcess he turned his rdinary jb int smething truly extrardinary. Since meeting Fred ver 20 years ag, Mark has encuntered a hst f ther peple Mikes and Alecias, Erics and Maes--and he shares their stries as well. These individuals and rganizatins learned exactly what they culd d t create deep custmer lyalty and deliver memrable experiences that caused custmers t tell thers what a pleasure they are t d business with. What mtivates these real-wrld Freds? What inspires them t keep n creating the extrardinary year after year, even when the ging gets tugh? Yu ll learn the answer in this presentatin, and mre. Yu ll als learn: Why The Fred Factr applies t every department within yur rganizatin. Fur ways t elevate every custmer experience. Hw t lead and create a team f Freds. Hw t keep indifference frm sending custmers t the cmpetitin. Three wrds that will revlutinize yur relatinships. In shrt, Fred 2.0 will inspire listeners t reach even higher and achieve even mre. Reach new levels f success with Mark s latest and best thinking n what it takes t cnsistently deliver extrardinary results.

4 UP, DOWN, OR SIDEWAYS: Hw t Succeed When Times are Gd, Bad, r In Between Discver practical ways t prepare fr and deal with change gd, bad r therwise by fcusing n the mindsets and methds that never change. Predicting the future is easy; predicting it crrectly is very hard. Since we can t be certain f what the future hlds, what shuld we always be ding t ensure ur success regardless f what happens? Based n his newest bk, Up, Dwn r Sideways, Mark Sanbrn s presentatin: Examines the mindsets and methds that enable us t succeed cme what may. Teaches a practical way f preparing fr and dealing with change. Helps listeners t fcus n thse things that shuld never change. Shws the audience hw t make the mst f up, dwn and sideways situatins. In this prgram, Mark shares his wn persnal stry f dwnturns, identifying the mindsets and methds that will help listeners discver pprtunities t be successful regardless f the challenges they face. Learn hw t succeed in spite f any circumstance up, dwn, r sideways!

5 THE FRED FACTOR: Hw Passin in Yur Wrk and Life Can Turn the Ordinary int the Extrardinary Discver the passin t reinvent yur business and life by taking respnsibility, building relatinships and creating value fr custmers and clleagues. Everyne makes a difference the nly questin at the end f the day is, What kind f difference did yu make? Based n Mark s internatinally bestselling bk n custmer service, The Fred Factr, this highly mtivatinal presentatin shws yu hw t: Reinvent yur business and life regularly by persnal respnsibility. Build better relatinships with custmers, clleagues and thers. Cntinually create new value by replacing mney with imaginatin. Outthink yur cmpetitin rather than utspend them. This prgram is a pwerful way t get everyne frm frntline emplyees t upper management fcused n the imprtance f self-respnsibility and creating new value fr thse with whm we wrk and live. This presentatin ges beynd the wrkplace t shw listeners hw t enrich their persnal lives, as well. Transfrm yur life frm the rdinary int the extrardinary by bringing fresh energy and creativity t yur life and wrk!

6 YOU DON T NEED A TITLE TO BE A LEADER: Hw Anyne, Anywhere, Can Make a Psitive Difference Inspire peple wh aren t titled leaders t take respnsibility, lead when it is apprpriate and imprve their individual perfrmance t create amazing results. Mark Sanbrn s high-impact leadership presentatin answers the imprtant questins f: Hw d we get frm where we are t where we want t be? and Hw d we get peple wh aren t titled leaders t take respnsibility, lead when it is apprpriate and imprve perfrmance? Mark will use his leadership expertise t help yur audience: G beynd merely pursuing gals t achieving full ptential. Lead effectively whether they have the title r nt. Discver the six skills that all leaders use fr Increasing ROI (Relatinships, Outcmes and Imprvements). Learn the essence f hw t lead, r lead better. Acquire the skills and strategies t g back and create a team f leaders rather than just a team f fllwers. This prgram presents a practical blueprint fr creating leaders at every level in yur rganizatin and reaching new heights. Based n Mark s bk, Yu Dn t Need a Title t Be a Leader, this message will resnate with thse wh aspire t make a psitive difference regardless f title r psitin. Find Learn t ut be hw a leader t in succeed yur wn life in spite f any and make circumstance Up, a psitive difference dwn at r, sideways! wrk whatever yur title r psitin!

7 THE ENCORE EFFECT: Hw t Achieve Remarkable Perfrmance In Anything Yu D This presentatin identifies the traits that extrardinary perfrmers have in cmmn: passin, preparatin, practice, presence, plish and the ability t vercme pitfalls. This high-cntent prgram presents The Prcess that will virtually assure a remarkable perfrmance. Drawing n the belief that passin is the fuel fr a remarkable perfrmance and his bk, The Encre Effect, Mark Sanbrn will: Explain the fur surces f passin that fuel remarkable perfrmance. Identify the skills that extrardinary perfrmers use: preparatin, practice, perfrmance, plish and the ability t vercme pitfalls. Mark teaches the same methdlgy fr achievement that he has used t becme a bestselling authr, hall-f-fame speaker and a leading authrity n leadership, service and turning the rdinary int the extrardinary. This presentatin applies t all jbs but is especially suited fr sales prfessinals. Achieve the kind f extrardinary jb perfrmance that leaves yur custmers, clleagues and cmmunity clamring fr mre.

8 Mark s Prgrams Cmbined with Yur Theme Whatever the desired utcme, Mark Sanbrn is a master at tailring any presentatin t yur particular needs fr an event. After 25 years f speaking, cnsulting and writing, Mark has a depth f material t use in crafting a message specific t yur rganizatin and envirnment. Based n yur bjectives, Mark can custmize an existing prgram arund yur meeting theme r develp a presentatin unique t yur grup, delivering: An pening keynte, clsing keynte r general sessin presentatin. Energy, enthusiasm and unsurpassed expertise. A memrable, educatinal and mtivatinal experience. Mtivate yur audience t turn the rdinary int the extrardinary thrugh high-impact leadership, utstanding custmer service, stellar sales r enhanced teamwrk! Leadership is Nt Pwer Over Peple... It s Pwer With Peple. Inspire yur audience t achieve greater success thrugh leadership, custmer service, sales r teamwrk!

9 PRACTICAL, CUTTING EDGE INSIGHT Delivered with Expertise and Elquence MARK SANBORN, CSP, CPAE Mark Sanbrn is an internatinally recgnized authrity and best-selling authr n leadership, change and custmer service, wh has persnally led elite rganizatins. Wrld Class Speaker As an award-winning, wrld class speaker wh has engaged mre than 2,400 audiences, Mark hlds the Certified Speaking Prfessinal (CSP) designatin and is ne f the yungest inductees int the Speaker Hall f Fame (CPAE). He is a member f the exclusive Speakers Rundtable, representing 20 f the tp speakers in the U.S. tday. When yu engage Mark, yur event is guaranteed pwerful cntent delivered in an engaging, cutting-edge frmat. Mark is knwn fr expertly tailring his speaking engagements t meet the individual needs f his clients. His ability t inspire real results, cmbined with his energy, enthusiasm and unsurpassed expertise, will leave a psitive and lasting impact n yur audience. Best-Selling Authr Mark has published extensively in the areas f leadership, change management, teamwrk and service strategy. He is the authr f eight bks, including his internatinal bestseller, The Fred Factr, which serves as an insightful guide t creating value and meaning in yur wrk, life and the lives f thse yu impact. The Fred Factr has sld ver 2 millin cpies internatinally and was a New Yrk Times, Wall Street Jurnal, USA Tday and Business Week bestseller. Thught Leader As President f Sanbrn & Assciates, Inc., an idea studi, Mark is dedicated t develping leaders in business and in life. But even mre than this, his missin is t transfrm knwledge int applicatin t create a generatin f leaders wh make a psitive difference, regardless f their titles. He is a recgnized thught leader renwned fr helping individuals and rganizatins turn the rdinary int the extrardinary in the areas f: High Impact Leadership Remarkable Perfrmance Extrardinary Custmer Service

10 Over 2,400 audiences in every state and furteen cuntries have sught Mark s expertise, whether a meeting f mergers and acquisitins prfessinals in Turkey, an internatinal healthcare rganizatin meeting in Palm Springs r managers frm arund the wrld cnvening in Lndn. Mark Sanbrn s Clients Agree: He Drives Pwerful and Lasting Change. Thank yu fr helping make this a great cnference fr ur member- wners. 100% f my feedback frm members, vendrs and staff was that yu and yur presentatin were abslutely utstanding. I particularly appreciate and liked the written materials that yu prvided and the structure f the wrap- up sessin that yu crdinated. Thanks again and I lk frward t ur 4th engagement. D It Best Crp. I feel that Mark is, by far, the best speaker that we have had. He held ur audience s attentin and we had mre emplyees stay fr his presentatin than ever befre. Michigan Sugar I ve been fielding ne rave review after anther n yur talk... Nt nly did yu custmize yur presentatin t meet ASAP s need, yu exceeded ur expectatins. That s smething that n speaker I ve hired fr this has ever dne, until nw. ASAP Sftware Express, Inc. Yu were a big hit! Peple are still talking abut yu! I received quite a few s and persnal cngrats n my selectin f yu t speak at the Natinal Sales Meeting. Pamlab Yur keynte address was right n pint, yur sense f humr was entertaining, and yur messages n extrardinary custmer service and leadership were inspiratinal. Yu did a superb jb f custmizing yur cmmunicatin t fit with ur verall theme and with ur executive speakers key pints. Outstanding! Blue Shield f Califrnia We dn t d a lt f live speakers fr the general ppulace but I had mre peple thank me fr yur visit than I ever imagined. Yur messages really resnated with everyne. I knw yu ll be hearing frm sme ther flks fr future engagements with Tyta. Tyta Financial Services Partial Client List

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