Symantec PartnerAssist Program. Anurag Singh Sr. Product Manager, PartnerAssist Program, Symantec Corporation

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1 Anurag Singh Sr. Product Manager, PartnerAssist Program, Symantec Corporation 1

2 Agenda Program Overview Consulting Assistance PartnerAssist Use Cases PartnerAssist Positioning Partner Support Ecosystem Pricing and Engagement Model Collateral Links, Location 6 Q&A 2

3 PartnerAssist Mission Remotely Assist partners deliver quality services to our customers. What How Who Help Partner Succeed in delivering Symantec solutions Add value to the Partner ecosystem through PartnerAssist services working closely with Channels Increase Customer & Partner Satisfaction by helping them reduce their consulting delivery risks Creating and deliver Services that are of value to Partners and Symantec Symantec Channel Partners Provide predictable resourcing for assisting a Partner engaged in service delivery. 3 3

working closely with Channels Increase Customer & Partner Satisfaction by helping them reduce their consulting delivery risks

4 PartnerAssist Comprehensive : Comprehensive Consulting Assistance Consulting Program Assistance Assessment Assistance Design Assistance Transformation Assistance Analyze current state - In-depth technical review Prioritize recommendations Create plan to achieve desired future state Identifies potential risks and opportunities for lowering costs Endpoint Protection Enterprise Vault NetBackup Data Loss Prevention Network Access Control Architect New Solution Design Review Partner Design In depth gap analysis with recommendations Address Business needs on Sizing, Scalability, Availability, Interoperability and Security Endpoint Protection Enterprise Vault NetBackup Data Loss Prevention Network Access Control Assist during implementation Review Partner implementation Gap analysis with recommendation Assist Partner with queries during implementation Endpoint Protection Enterprise Vault NetBackup Data Loss Prevention Network Access Control NBU Catalog Manipulation 4 Professional Services Overview

Data Loss Prevention Network Access Control Architect New Solution Design Review Partner Design In depth gap analysis with recommendations Address Business needs on Sizing, Scalability, Availability,

5 Why PartnerAssist? Partner is starting out in a new competency (New specialization, adopting new product) hires new employee and wants life line from Symantec as the new employee gains experience. Partners are anticipating complexity during implementation and wants Proactive support. Lack of In-house Partners Staff or Subject Matter Expertise for large scale design - for e.g. New Release of Product Assessment of Customer Environment to find root cause of Escalations/high Support /Operational issues Symantec Proposed Solution Design for higher customer confidence and risk reduction for Partners/Customers. Partner either needs assistance during product implementation or to review Implementation completeness or review of their Implementation Project Plan Partner needs support during complex NBU Catalog Manipulation Customers seeking Symantec s Endorsement of Partner Design or implementation completeness with gap analysis Services Partner with core competence in Security wins a deal including Storage (backup) requirements 5

6 Pricing & Operational Model has been available to Master Specialist and Specialist Partners since June Master Specialist One Unit Pack Free until March 31, A Fixed Price/Fixed Scope approach SKUs will be used globally based on USD but translated into local currencies. SKU Description SKU Channel Price Symantec PartnerAssist Services 1 Unit Pack $1,750 6

A Fixed Price/Fixed Scope approach SKUs will be used globally based on USD but translated

7 PartnerAssist Program Engagement Process Questionnaire sent to Partner via Partners will receive an advising them of the end of the engagement. Possible Documents Agreement Work Order Welcome Kit Service Catalogue Data Sheet FAQ Kick Off Partner Meeting Technical Scope Qualifying Meeting Scope briefing with PartnerAssist Team Review high Level Technical Aspects Conference Call Conference Call Discuss Questionnaire (May Require Input for End Customer additional calls may be required) Symantec/Partner Workshop Meeting Partner Knowledge Transfer Meeting Walk through of the Design\Review Report with Partner (May include End Customer) and any knowledge transfer required. Conference Call Design/Report sent thru Partner Symantec End-Customer 7

$Partner Knowledge Transfer Meeting Walk through of the Design\Review Report with Partner (May include End Customer) and any knowledge transfer required.$

8 What a Partner had to say. The first impression given by the Partner Assist team and first contact with them was very encouraging. They were very keen to ensure that they had an exact understanding of what was required of them, asking pertinent questions to achieve this. Once the goals were established, using information and documentation provided by us, they compiled a concise and professional document including all aspects of the design, implementation and recommendations. At all times, if any doubts were raised, the team were always available for consultation, giving a response in a timely manner. Overall, a very useful and recommendable service 8

Once the goals were established, using information and documentation provided by us, they compiled a concise and professional document including all aspects of the

9 PartnerAssist Program Next Steps / Question? 9

10 Contact : [email protected] 10

Symantec PartnerAssist Program Service Catalog. Version 1.2 - Aug 2011

Symantec PartnerAssist Program Service Catalog Version 1.2 - Aug 2011 Chapter 1: Symantec PartnerAssist Program... 3 Purpose of this Service Catalog... 4 Changes to this Service Catalog... 4 Additional