Oracle Advanced Customer Support Services Slavko Rožič Support Director
|
|
|
- Elfrieda James
- 8 years ago
- Views:
Transcription
1 <Insert Picture Here> Oracle Advanced Customer Support Services Slavko Rožič Support Director
2 Agenda Oracle Customer Services Advanced Customer Support Services Portfolio Annual Services Fixed Scope Services Time and Materials Services Start-Up Packs Summary 2
3 Oracle Customer Support Services Enabling the success of your Oracle software and hardware investments through a LIFECYCLE OF SERVICES covering the complete Oracle stack 3
4 Oracle Lifecycle Services Transforming your Business Using Oracle Solutions Complete Support for Oracle Software, Hardware, Engineered Systems Mission Critical Support Services for All Oracle Applications and Technologies Your Complete Training Source for Oracle Software and Hardware The Power of Oracle in the Cloud 4
5 About Oracle Advanced Customer Support Services Mission Critical Support Services A global organization within Customer Support Services, providing tailored Mission Critical Support services to maximize availability for customers with complex IT requirements Companies who use ACS Services 94% of the S&P Global 100 companies Fixed Scope Services combine unique Oracle Development & Advanced Support expertise with Oracle tools & best practices to accelerate ROI, optimize performance and improve reliability Advanced Support Engineers provide highly proactive & preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems Strategic Support relationships focused on collaborative, long term partnerships 94% of the Dow Jones STOXX 50* 78% of the global Fortune 100 companies 5 of the top 5 telecommunications companies 9 of the top 10 global banks 4 of the top 5 aerospace and defense companies Oracle Corporation Proprietary and Confidential * Europe's leading blue-chip index for the Eurozone
6 Why Oracle Advanced Customer Support Services? Tailored Mission Critical Support Services Advanced Monitoring Advanced Support Engineers Engineered to meet unique business and IT requirements Prevent predictable downtime; lower risk; reduce TCO Direct link to Oracle Engineering and Support for faster problem resolution Personalized support focused on strategic long-term relationships 24x7x365 comprehensive advanced monitoring and analysis of all Oracle systems Highly advanced support platform with diagnostic and monitoring tools to anticipate, identify and remediate issues Remote and onsite advanced support engineers 3,300+ dedicated professionals support critical environments 24x7 Highly trained specialists in Oracle technology Invaluable staff and knowledge transfer Oracle Corporation Proprietary and Confidential
7 ACS Services Portfolio Fixed Scope Services System Installation Software Installation and Configuration Preproduction Readiness Review Configuration Review Advanced Support Knowledge Workshop Performance Review Go-Live Support Production Diagnostic Review Patch Review and Installation System Relocation Solution Support Center Business Critical Assistance Advanced Support Assistance Priority Service Annual Services Time & Materials Services Advanced Support Engineer for Applications Advanced Support Engineer for Fusion Middleware Advanced Support Engineer for Database Advanced Support Engineer for Servers & Storage Advanced Support Engineer for Engineered Systems Technical Account Manager Advanced Support Delivery Manager Advanced Monitoring & Resolution Onsite Advanced Support Engineers Quarterly Patch Deployment Complete Stack Coverage Oracle Corporation Proprietary and Confidential 7
8 Oracle Performance Review and Recommendations Collect and Analyze Performance Data to Identify and Address Potential Performance Before They Become Critical. Services Provided Benefits and Value Kick-off meeting and orientation Work with client to understand performance objectives Install and setup performance data collection tools Analyze collected data, identify bottlenecks and compare to performance best practices Document and review findings and recommendations Identify and address potential performance issues before they become critical Maximize performance stability and reliability, and avoid peakload risks Obtain maximum performance of production systems on existing hardware Measure the impact of changes before roll-out into production Oracle Corporation Proprietary and Confidential
9 Annual Services Advanced Support Assistance Escalation Management Advanced Support Delivery Manager Priority Service Priority Service Request Handling Escalation Management Advanced Support Delivery Manager Business Critical Assistance Preventive Support Dedicated Support Team Priority Service Request Handling Escalation Management Advanced Support Delivery Manager Solution Support Center Production Optimization Preventive Support Dedicated Support Team Priority Service Request Handling Escalation Management Advanced Support Delivery Manager Advanced Monitoring and Resolution Advanced Resolution Advanced Monitoring Production Optimization Preventive Support Dedicated Support Team Priority Service Request Handling Escalation Management Advanced Support Delivery Manager Mission Critical Support Tailored to Your Unique Operational Needs Proactive Preventive Predictive Premier Support for Software Premier Support for OS Premier Support for Systems Oracle Corporation Proprietary and Confidential
10 Oracle Advanced Support Assistance BENEFITS ADVANCED SUPPORT DELIVERY MANAGER Local / Onsite & Assigned to Customer Single Point of Contact to Oracle Support & Development Faster Service Request response times Escalations of Service Requests to Duty Managers based on elapsed time Full stack coverage & industry specific expertise Streamlined management of critical issues Faster problem resolution Reduce Operational Cost Oracle Corporation Proprietary and Confidential
11 Oracle Business Critical Assistance (BCA) DEDICATED SUPPORT TEAM ADVANCED SUPPORT DELIVERY MANAGER PRIORITY SERVICE REQUEST HANDLING PREVENTIVE SERVICES Access to team of Advanced Support Engineers Knowledge of Customer Business & Environments Onsite & Remote Support Engineers Root Cause & Corrective Action Plans Local / Onsite & Assigned to Customer Customer Single Point of Contact for Support Issues Escalation Management Proactive Support Reviews Faster Service Request response times Prioritization of Service Requests in Support work queue Escalations of Service Requests to Duty Managers based on elapsed time Preventive advice delivered based on specific Customer Knowledge Advanced Diagnostic Tools providing Actionable Recommendations Patching, Configuration & Product Use Guidance BENEFITS Increase business value Improve Return on Investment Minimize risk and protect your business reputation Oracle Corporation Proprietary and Confidential
12 Oracle Fixed Scope Services PRODUCTION READINESS PRODUCTION OPTIMIZATION Comprehensive packaged services performed by Oracle Advanced Support Engineers Accelerate deployment time using proven configurations based on Oracle best practices Reduce downstream system stability and reliability issues Delivered utilizing a unique combination of Oracle expertise, tools & best practices Designed to compliment 3rd party implementers & Oracle partners Maximize availability through proactive & preventive maintenance packs Keep current with Oracle recommendations based on industry specific advice Reduce risk & change management delays by leveraging the best Oracle expertise available Scalable and modular packs that can be tailored to business & operational needs BENEFITS Accelerate Adoption and Return on Investment Reduce Downstream Risk Optimize Performance & Reliability Maximize Availability Oracle Corporation Proprietary and Confidential
13 Time & Materials Services BENEFITS ADVANCED SUPPORT ENGINEERS 3,300+ Advanced Support Engineers 127 countries in 45 languages Industry-specific expertise Industry-leading customer satisfaction rates Focused on pre-production readiness, go-live support & production optimization Experienced supporting large scale, complex Oracle technology deployments Deep relationships with Oracle Support & Development Knowledge transfer & specialist guidance Average 10+ years Oracle experience Complete stack coverage Reduce Risk Streamline Support & Operations Optimize Performance & Reliability Increase Return on Investment Oracle Corporation Proprietary and Confidential
14 Solution Suite Packs for Oracle Exadata, Oracle SPARC SuperCluster and Oracle Exalogic Integrated suite of services to accelerate adoption, reduce risk and maximize the value of Oracle Engineered Systems. Planning and Guidance Assessments and recommendations, incorporating Oracle best practices and strategies. Installation and Configuration Proven, standardized system installation and configuration. Production Readiness Technical reviews with engineers, project management, and proactive guidance. Patch Deployment Proactive, quarterly patch deployment for one year Oracle Corporation Proprietary and Confidential
15 Advanced Customer Support Services Customers Oracle Corporation Proprietary and Confidential
16 ACS Services for Public Sector Tailored mission critical support services to meet business and technology needs. Maximize system availability through predictive issue avoidance. Services Assisted Services Priority Service Technical Account Management Benefits Minimize unplanned downtime through proactive planning and monitoring Predictive management of all mission critical systems Faster issue resolution with priority handling of Service Requests Who Uses ACS? DEFRA Liverpool Direct Limited Correos We call on Oracle ACS Services for Linux support. With Oracle ACS Services assistance, we have mastered some of the higher end management tasks. This not only reduces maintenance costs, but gives us complete control over our Oracle environment. Chris Perry Oracle Project Support Manager Parks Victoria Oracle Corporation Proprietary and Confidential
17 ACS Services for Communications Maximize system availability to ensure 24x7 uninterrupted service operations. Expertise in telecom services. SLAs for selected products to cover penalties for outages. Services Oracle Network Grade Support Solution Support Center Advanced Monitoring & Resolution Technical Account Management Benefits Focused team of experts Reduce costs and avoid unplanned downtime Faster problem resolution Response, Restore, Resolve SLAs Who Uses ACS? 5 of the top 5 telecommunications companies AT & T Vodaphone Our TAM is a valuable asset in the CRM On Demand team at DIRECTV. The TAM s overall guidance and technical grasp on the product is remarkable and has helped us steer in the right direction on numerous occasions. The TAM s support and timely information sharing and customer advocacy has helped build a good relationship with Oracle in general. Chris Erik Walters Program Manager Business Solutions Sales Operations DIRECTV, Inc.
18 ACS Services for Financial Services Maximize system availability to meet increasing regulatory pressures and customer service demands. Assure your business continuity through predictive issue avoidance. Services Solution Support Center Advanced Monitoring & Resolution Technical Account Management Benefits Reduce system integration and maintenance costs Avoid costly downtime Increase system performance and reliability Who Uses ACS? 9 of the top 10 Banks Banesco Bank of America Wells Fargo Banco Santander The expert advice of Oracle ACS Services gives us robust database administration and provides the proactive focus we need to prevent technical problems and system incidents. Oracle Advanced Customer Services has helped us achieve an average system availability of 99.98%. Gladys Fernandez Database Administration Manager Banesco
19 Oracle Advanced Customer Support Services Summary Services to accelerate adoption, reduce risk and maximize the value of Oracle Technologies 24x7 Monitoring and Resolution 24x7 Dedicated Support Team Dedicated Hotline Remote and Onsite Advanced Support Engineers Escalation Management Priority Handling of Service Requests System Installation Annual Services Fixed Scope Services Software Installation and Configuration Performance and Configuration Reviews Time & Materials Services Advanced Support Engineer Advanced Support Delivery Manager Technical Account Manager Start-Up Packs Oracle Exadata, Oracle SPARC SuperCluster, Oracle Exalogic and Oracle Exalytics Oracle Corporation Proprietary and Confidential
20 Oracle Corporation Proprietary and Confidential
21 Questions? Oracle Corporation Proprietary and Confidential
22
<Insert Picture Here> Oracle Advanced Customer Support Services
Oracle Advanced Customer Support Services Janez Bostner About Oracle Advanced Customer Support Services Mission Critical Support Services Oracle Global Support Services Advanced Customer
ORACLE SYSTEMS OPTIMIZATION SUPPORT
ORACLE SYSTEMS OPTIMIZATION SUPPORT Organizations have unique business and IT challenges. With Oracle Systems Optimization Support, part of a flexible portfolio of services offered by Oracle Advanced Customer
MyOfficePlace Business Critical Services Handbook
MyOfficePlace Business Critical Services Handbook 1. Support overview Mission statement MyOfficePlace LTD. is committed to responding quickly to your inquiries. We will help you ensure that your IT environments
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
Data Center Infrastructure Management
Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New
<Insert Picture Here> Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni
Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni Gianfranco Dragone Premier Support Senior Sales Manager Oracle Corporation Scale $24.2B in TTM revenue
<Insert Picture Here> Slavko Rožič
Slavko Rožič Support Director, Oracle Customer Services Slavko.rozic@oracle.com Novosti u Oracle Podršci Software Configuration Manager podrška za Oracle VM i Unbreakable Linux Lifetime
Symantec Business Critical Services for the Enterprise
Symantec Business Critical Services for the Enterprise Information is the currency of today s enterprise. Yet that information is increasingly at risk. Downtime is expensive, and IT departments can t afford
On Demand Cloud Services Value First
On Demand Cloud Value First Hardware, Software, and Engineered to Work Together John Barker Oracle On Demand john.barker@oracle.com 804-967-7228 Safe Harbor Statement The following
ORACLE INFRASTRUCTURE AS A SERVICE PRIVATE CLOUD WITH CAPACITY ON DEMAND
ORACLE INFRASTRUCTURE AS A SERVICE PRIVATE CLOUD WITH CAPACITY ON DEMAND FEATURES AND FACTS FEATURES Hardware and hardware support for a monthly fee Optionally acquire Exadata Storage Server Software and
<Insert Picture Here> Oracle Premier Support Get Ahead. Stay Ahead.
Oracle Premier Support Get Ahead. Stay Ahead. Emilio Salvadori Services Renewal Sales Senior Manager Oracle Support Get Ahead. Stay Ahead. Industry leadership in customer services
Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
Address IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
Datasheet FUJITSU Cloud Monitoring Service
Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies
IBM Enterprise Content Management Solutions Services and Support. 2013 IBM Corporation
IBM Enterprise Content Management Solutions Services and Support Who is ECM Software Services and Support? Technical experts providing successful customer engagements and support Global technology and
<Insert Picture Here> Service Industry Executive Forum - Feb 2010 Global Customer Support Transformation
Service Industry Executive Forum - Feb 2010 Global Customer Support Transformation Our Mission Customer Success Lower Cost of Ownership Lower Business Risk Higher Business Value Drive
THREE WAYS TO GET EXTREME PERFORMANCE IN THE CLOUD
THREE WAYS TO GET EXTREME PERFORMANCE IN THE CLOUD By Barbara Lewis 2013 W W W.OUT S OUR CING -CENT E R. C O M Outsourcing Center 2013. A Package Deal: Managed Cloud Services for Engineered Systems The
Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service
Cisco TelePresence Select Operate and Cisco TelePresence Remote Assistance Service Cisco TelePresence Select Operate allows customers to make full use of the benefits of the Cisco TelePresence solution,
Implement a unified approach to service quality management.
Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional
How To Manage Your It From A Business Perspective
ORACLE ENTERPRISE MANAGER CLOUD CONTROL TRANSFORM ENTERPRISE IT THROUGH TOTAL CLOUD CONTROL Create self-service IT, simplify and automate IT operations, and deliver enterprise clouds that provide maximum
Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management
Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally
Unifying IT How Dell Is Using BMC
Unifying IT Management: How Dell Is Using BMC Software to Implement ITIL ABSTRACT Companies are looking for ways to maximize the efficiency with which they plan, deliver, and manage technology services.
Oracle Solaris: Aktueller Stand und Ausblick
Oracle Solaris: Aktueller Stand und Ausblick Detlef Drewanz Principal Sales Consultant, EMEA Server Presales The following is intended to outline our general product direction. It
Red Hat Enterprise Linux open-source software services and support. Support solutions for an agile Linux industry-standard server environment
Red Hat Enterprise Linux open-source software services and support Support solutions for an agile Linux industry-standard server environment Linux is on the move. Linux has emerged as a powerful, flexible
Peace of Mind, Where and When You Need It
Global Services Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers and network operators
Whitepaper Accelerating Your Success with Avnet and HP
Accelerating Your Success Whitepaper Accelerating Your Success with Avnet and HP Build your competitive advantage with stable, long-life platforms, global support, and direct engineering access Accelerating
Qlik UKI Consulting Services Catalogue
Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction
Customer FIRST Program Guide
Customer FIRST Program Guide Best-in-class Software Maintenance, Support and Services Getting Maximum Value from Your Wonderware Skelta Business Process Management (BPM) Software 1 About Schneider Electric
QUMAS Remote Assist Program
QUMAS Remote Assist Program A tailored approach to day-to-day application, server and change management, which is integrated into your existing support and SLA requirements to ensure optimal performance
Total Cloud Control with Oracle Enterprise Manager 12c. Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle
Total Cloud Control with Oracle Enterprise Manager 12c Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle 2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Insert
Case Study. SFDC VEEVA Interface Development and Application and Data Support for Leading Pharmaceutical Organization. Quick Facts.
Case Study SFDC VEEVA Interface Development and Application and Data Support for Leading Pharmaceutical Organization Quick Facts Industry: Pharmaceutical Customer Geographies US, China, Australia, Canada,
AdvancedHosting SM Solutions from SunGard Availability Services
AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION Higher levels of availability Continuous investment in people, technology
Cisco Microsoft SQL Server Migration and Support Services
Cisco Microsoft SQL Server Migration and Support Services Enable Best-in-Class Databases on the Industry s Best-in-Class Server Cisco Data Center reference architectures for Microsoft SQL migration provide
<Insert Picture Here> Enabling Cloud Deployments with Oracle Virtualization
Enabling Cloud Deployments with Oracle Virtualization NAME TITLE The following is intended to outline our general product direction. It is intended for information purposes only,
Customer Support & Professional Services
Customer & Professional Services Grass Valley s global network of skilled service engineers and delivery infrastructure can help you deploy and maintain mission-critical products and systems from Grass
SAP HANA - an inflection point
SAP HANA forms the future technology foundation for new, innovative applications based on in-memory technology. It enables better performing business strategies, including planning, forecasting, operational
Managed Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
Proactive Performance Management for Enterprise Databases
Proactive Performance Management for Enterprise Databases Abstract DBAs today need to do more than react to performance issues; they must be proactive in their database management activities. Proactive
Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services
Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every
IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager
IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager Optimize IT Operations Process Support Business Goals CIO CEO/CFO Reliable Business Support Changes to improve IT services are
PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK
MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and
Cisco Unified Computing Support and Warranty Services
Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating
OnX Oracle Cloud Services
OnX Oracle Cloud Services BUSINESS CHALLENGES There are several business challenges that drive the cloud discussion and cloud infrastructure market. These business challenges are very different from the
Oracle Fixed Scope Services Definitions Effective Date: October 14, 2011
Oracle Fixed Scope Services Definitions Effective Date: October 14, 2011 "You" and "your" refers to the individual or entity that has ordered Advanced Customer Services from Oracle or an authorized distributor.
Polycom Global Services
SUPPORT SERVICES OVERVIEW Polycom Global Services Support Services Polycom Global Services wants to help you select the best support option for your needs. We understand your decision will be based on
Can SaaS be your strategic advantage in building software? Presented by: Paul Gatty, Director of World Wide Operations
Can SaaS be your strategic advantage in building software? Presented by: Paul Gatty, Director of World Wide Operations Topics What is SaaS? How does SaaS differ from managed hosting? Advantages of SaaS
odyssey a tyler courts & justice solution
odyssey a tyler courts & justice solution Real Value Every Day Support Services that maximize your Odyssey investment Our promise: predictable pricing, industry-leading technology and reliable performance
Custom Application Support Program Guide Version 3.2.0 March 02, 2015
Custom Application Support Program Guide Version 3.2.0 March 02, 2015 Genesys Custom Application Support Program Guide CASPG100-0215 Genesys Custom Application Support Program Guide Page 2 The information
Remote Services. Managing Open Systems with Remote Services
Remote Services Managing Open Systems with Remote Services Reduce costs and mitigate risk with secure remote services As control systems move from proprietary technology to open systems, there is greater
System x x86 servers from Lenovo achieve top customer satisfaction scores. January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.
System x x86 servers from Lenovo achieve top customer satisfaction scores January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell
ENABLING TODAY S WIRELESS ENTERPRISE
ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets
Application Performance Management. Java EE.Net, Databases Message Queue Transaction, Web Servers End User Experience
Application Performance Management Java EE.Net, Databases Message Queue Transaction, Web Servers End User Experience InfoPulse A part of the Partner Nordic IT group EVRY Company brief BMS Consulting is
Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.
Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT
w w w. s t r a t u s. c o m
Managed Services Buying Guide Eight ways to sustain 99.999% SLAs for vital business processes. In the real world. w w w. s t r a t u s. c o m Mission-critical SLAs demand mission-critical managed services.
Deploying a Private Cloud with the Oracle Cloud Platform; Customer Case Study.
Deploying a Private Cloud with the Oracle Cloud Platform; Customer Case Study. [CON1980] 27-October-2015 Peter Mars Oracle Advanced Customer Support, Technical Account Manager Oracle Advanced Customer
Resources Management. Pascal Nuyttens Consultant. Stephan Pauwels Technology Specialist
Pascal Nuyttens Consultant Stephan Pauwels Technology Specialist What is Required Today? Ensure Security and Compliance Enforce business rules and processes by policy Ensure systems are secure and locked
Address IT costs and streamline operations with IBM service request and asset management solutions.
Service management solutions To support your IT objectives Address IT costs and streamline operations with IBM service request and asset management solutions. Highlights Help service desk technicians become
Lenovo System x servers achieve top customer satisfaction scores in 1Q15. May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.
Lenovo System x servers achieve top customer satisfaction scores in 1Q15 May 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell and
Smart Operations Management Suite
Lifecycle Services for Syncade Operations Smart Operations Management Suite Service Data Sheet Lifecycle Services for Syncade Operations Smart Operations Management Suite Offering the Right Service at
Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Jan van Tiggelen, Senior Sales Consultant Oracle
Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Jan van Tiggelen, Senior Sales Consultant Oracle Complete Cloud Lifecycle Management Optimize Plan Meter & Charge
<Insert Picture Here> Oracle VM and Cloud Computing
Oracle VM and Cloud Computing Paulo Bosco Otto Sales Consultant paulo.bosco.otto@oracle.com The following is intended to outline our general product direction. It is intended for
APM Support Services Guide
COMPUWARE APM APM Support Services Guide December 2013 COMPUWARE APM SUPPORT SERVICES GUIDE When you partner with Compuware, you get the education, advice and direct support you need to maximize the benefits
PAR EverServ Services
PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems
STREAMLINE OPERATIONS WITH DATA CENTER AUTOMATION
STREAMLINE OPERATIONS WITH DATA CENTER AUTOMATION MORE THAN 70% OF TODAY S TECHNOLOGY SPENDING IS DEVOTED TO MANAGING EXISTING DATA CENTER SYSTEMS. RIVERTURN HELPS STREAMLINE OPERATIONS TO REDUCE COSTS.
Oracle Linux Strategy and Roadmap
Oracle Linux Strategy and Roadmap Michele Resta, Director Alliances, Oracle 1 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from
POWER. Your Partners in Availability POWER
Your Partners in Availability The Service Arm for All Liebert Products We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry.
Attachment E. RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive.
Attachment E RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive. Questions Support for Information Security 1. The Supplier
VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind
vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible
Customer FIRST Program Guide Industry Leading Software Maintenance, Support and Services
Customer FIRST Program Guide Industry Leading Software Maintenance, Support and Services Getting Maximum Value from Your Vijeo Citect, Vijeo Historian and Ampla Software 1 An investment in Schneider Electric
Log and Refer Service Desk IL0. September 2013
Log and Refer Service Desk IL0 September 2013 TABLE OF CONTENTS 1 Service Overview... 3 2 Why Capgemini?... 5 3 The Capgemini Proposition... 6 3.1 Approach... 7 4 Benefits... 9 4.1 Summary of Proposition...
SIMPLIFIED. HP Software Premier Services Service Brief. The next generation of HP Software Premier Services
HP Software Premier Services Service Brief HP Software Premier Services for standard products and integrated solutions SIMPLIFIED The next generation of HP Software Premier Services HP SoFTwarE PrEMIEr
Put the World s Premier Magento Experts to Work for You
Put the World s Premier Magento Experts to Work for You Expert Consulting Group Your Business Is Unique. So Is Your Path To Success. Contact Us We can help you choose the right services for your business
INFORMATION ENSURES SUCCESS
INFORMATION ENSURES SUCCESS Get Ahead. Stay Ahead. Oracle Premier Support for Your Oracle Solutions Our Focus Is Your Success. Get Ahead with Oracle Premier Support. You made an investment in Oracle solutions
TBR. IBM System x Support Services: Delivering value to customers leads to high satisfaction. November 2012
IBM System x Support Services: Delivering value to customers leads to high satisfaction November 2012 TECHNOLOGY BUSINESS RESEARCH, INC. 0 IBM System x Support Services CSAT Whitepaper November 2012 2012
Oracle Infrastructure Systems Management with Enterprise Manager and Ops Center CON4954
Oracle Infrastructure Systems Management with Enterprise Manager and Ops Center CON4954 Simon Hayler Product Manager Oracle Enterprise Manager September, 2014 Safe Harbor Statement The following is intended
The First Complete Cloud Management Solution with Oracle Enterprise Manager. Jean Pierre van Tiggelen EMEA Senior Sales Director Manageability
The First Complete Cloud Solution with Oracle Enterprise Manager Jean Pierre van Tiggelen EMEA Senior Sales Director Manageability State of IT 5 Copyright 2011, Oracle and/or its affiliates. All rights
Unico: Your partner. Your presence in Australia.
Unico: Your partner. Your presence in Australia. Unico 5 Queens Road, Melbourne Victoria 3004, Australia Phone +61 3 9866 5688 email unico@unico.com.au www.unico.com.au Let us be your presence in Australia
The Oracle Approach To ITSM Introducing The Customer Success Index
The Oracle Approach To ITSM Introducing The Customer Success Index Barry Goodwin Vice President Global Customer Management Agenda Agenda Introduction To Oracle The Oracle Customer
Hillstone Customer Service Overview
Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our
Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Name, Title Oracle
Monitoring, Managing and Supporting Enterprise Clouds with Oracle Enterprise Manager 12c Name, Title Oracle Complete Cloud Lifecycle Management Optimize Plan Meter & Charge Manage Applications and Business
<Insert Picture Here> Best Practices from Oracle Managed Services for Maintenance and Support of Oracle Solutions
Best Practices from Oracle Managed Services for Maintenance and Support of Oracle Solutions dr.ir. Wouter Schmidt Solution Architect Sigrun Bichlmeier Business Development Manager
Oracle Premier Support It s all about Customer Value
To hear the audio portion of the meeting you must dial in to: 1-866-682-4770 (US and Canada) 408-774-4073 (Int l Toll) The conference code is 0413225, and the passcode is 909090.
IBM Tivoli Service Request Manager
Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate
Oracle s Cloud Computing Strategy
Oracle s Cloud Computing Strategy Your Strategy, Your Cloud, Your Choice Sandra Cheevers Senior Principal Product Director Cloud Product Marketing Steve Lemme Director, Cloud Builder Specialization Oracle
White Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard
White Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard Abstract: This white paper outlines the ITIL industry best practices methodology and discusses the methods in
Physical Infrastructure Management Solutions
Physical Infrastructure Management Solutions Physical Infrastructure Challenges Require Innovative Solutions The Need for In-Depth Network Intelligence. With increased acceptance of virtualization, cloud
CA Systems Performance for Infrastructure Managers
PRODUCT SHEET: CA Systems Performance for Infrastructure Managers agility made possible CA Systems Performance for Infrastructure Managers CA Systems Performance for Infrastructure Managers is an add-on
Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability
Service Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Products As your information systems grow more complex,
Remote Support Competitive Overview
Competitive Brief Remote Support Competitive Overview April 2014 HP Restricted for HP and Channel Partner Internal Use Only Executive Summary HP remote support and HP Insight Online help customers and
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...
W H I T E P A P E R T h e B u s i n e s s V a l u e o f P r o a c t i v e S u p p o r t S e r v i c e s
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e B u s i n e s s V a l u e o f P r o a c t i v e S u p p o r t S e r v i
Transform your customer relationships. Avanade Enterprise CRM Solutions
Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global
Position Description
Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To
The Oracle Infrastructure Specialist
The Oracle Infrastructure Specialist Q Associates provides information systems and services that align IT strategy with commercial value. Our aim is to improve IT efficiency and performance whilst reducing
Optimizing Storage for Better TCO in Oracle Environments. Part 1: Management INFOSTOR. Executive Brief
Optimizing Storage for Better TCO in Oracle Environments INFOSTOR Executive Brief a QuinStreet Excutive Brief. 2012 To the casual observer, and even to business decision makers who don t work in information
Services. Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results
Services Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results Hospital Solutions Overview Hospital Solutions Backed by more than 20 years of strength
This is the cloud that helps enterprises move faster
This is the cloud that helps enterprises move faster Are you empowered to react at a moment s notice and thrive in today s complex, changing world? Adopting the cloud shouldn t mean giving up anything
WANT TO SLASH DOWNTIME? FOCUS ON YOUR SERVER OPERATING SYSTEM
WANT TO SLASH DOWNTIME? FOCUS ON YOUR SERVER OPERATING SYSTEM Ask any IT executive their biggest day-to-day fear, and they ll likely tell you something about reducing or even eliminating downtime. Not
HPE Datacenter Care Service
Data sheet HPE Datacenter Care Service HPE Contractual Support Services HPE Datacenter Care Service is HPE's most comprehensive support solution tailored to meet your specific data center support requirements.