VOIC FOR MOBILE USER GUIDE

Transcription

1 Contents: 2.0 Ways to access your Voic 2.1 Non Spark purchased Device Change the Voic number 2.2 Setting up for the first time 2.3 Change your greeting 3.0 Checking Your Messages 4.0 PIN Numbers 3.1 From your Mobile 3.2 From another Mobile, Landline or Fibre Landline 3.3 From Overseas 3.4 Hear the caller s number 4.1 How to change your PIN number 4.2 Specify when a PIN is required to access your mailbox 4.3 Forgotten your PIN 4.4 Call Back 5.0 Setting Voic Diversion 5.1 Call Forward 6.0 Send a message to another number 6.1 Send the same message to a group of mailboxes 6.2 Copy & Forward messages 6.3 Guidelines for sending/forwarding messages to other mailboxes 7.0 Recording a message for future delivery 8.0 Who Called 7.1 Create a Distribution List 7.2 Send a message to a Distribution List 8.1 What is a Mailbox Number? 8.2 Cancel Voic 8.3 Shortcuts 01 P a g e

2 2.0 Ways to access your Voic There are several ways to access your Voic from your Mobile. Dial 122 Dial On your key pad, press and hold 1 Look up Voic in your contacts and call 2.1 Non Spark purchased Device Change the Voic number Devices not purchased from Spark may need to have the settings updated to be able to access Voic using 122 or Go to Messages 2. Look for Voic (under Settings or Voice Messages, consult your device user guide) 3. Replace the current number with Setting up for the first time 2. Enter 1234 (Default PIN) 3. Enter a new PIN 4. Follow the voice prompts to set up your mailbox Record your name you will hear this when you call your mailbox to check your messages Record a friendly, snappy, personal greeting Callers will hear this Notes: BlackBerry devices will prompt you to enter the Voic access number ( ) the first time you check your Voic Change your greeting 1. Press 3 Personal Options 2. Press 1 Change your greeting/mailbox name 3. Press 1 Record your greeting 4. Press 3 Rerecord your greeting 5. Press # - Confirm 6. Press 2 Save 02 P a g e

3 3.0 Checking your messages You can check your messages from anywhere, any phone, anytime! 3.1 From your Mobile 2. If prompted enter your PIN 3. Press # 4. Listen to your messages 3.2 From another Mobile, Landline or Fibre Landline 1. Dial your mobile number 2. Wait until you hear your greeting 3. Press * 4. Enter your PIN 5. Press # 6. Listen to your messages 3.3 From Overseas Call charges will apply. 1. Dial the International Access code for the country you're calling from 2. Dial and wait for the message 3. Enter your mailbox number (your phone number without the 0 for the area code eg ) 4. Press # 5. Enter PIN 6. Press # Listen to your messages 3.4 Hear the caller s number While listening to a message, press # to hear the number of the caller. Note: If the caller s number is confidential you will not hear their number 03 P a g e

4 4.0 PIN Numbers Notes: You can change your PIN at any time PINS must be between four and ten digits and can t start with 0 PINS Cannot be the last four digits of your Mobile Number 4.1 How to change your PIN number 2. Press 3 Personal Options 3. Press 1 Change your PIN 4. Follow the voice prompts 4.2 Specify when a PIN is required to access your mailbox 2. Press 3 Personal Options 3. Press 2 Setup Optional PIN 4. Press 1 Change your PIN Settings 4.3 Forgotten your PIN 1. Call * Say Change my PIN Number 3. You will go straight to someone who will be able to reset your PIN 4.4 Call Back When you have a message in your Mailbox, you have the option to Call Back the person who left the message. 1. Follow the prompts once you have listened to your message. Things you should know about Call Back All Call Back calls are charged to your Spark mobile account If your mobile is part of a linked group, Call Back calls are charged to the primary number of the linked group Call Back calls are charged at your mobile plan calling rate Call Back calls use your included minutes where applicable If you are on a Pay Monthly mobile plan and this service is not available on your mailbox, please call Spark on *123 if you're a residential customer or 126 if you're a business customer to enable Call Back You cannot call back international, 0800 or 0900 numbers You cannot call back confidential numbers or numbers using restricted caller ID Call Back is currently not available on prepaid mobile phones unless they are part of a linked group Sometimes a message may be left by a caller using a landline business number, i.e. a pilot number that cannot be called back. In this case, you will have to call back by dialling an alternate number 04 P a g e

5 5.0 Setting Voic Diversion 1. Go to Settings or Profile 2. Look for Forward / Divert Calls (or something similar) 3. Enter the Voic Forward / Diversion number ( ) for the No answer, Divert if busy and Not reachable options 5.1 Call Forward If you have a Pay Monthly mobile, you have a Call Forward option. This means you can set up your message service to give your callers the option to go through to another number, e.g. your greeting could say "Sorry, I'm unavailable right now, but please press 0 to go through to my assistant, otherwise leave me a message after the tone". 1. Press 3 Personal Options 2. Press 3 Message Notifications and Call Forward options 3. Press 4 Setup Call Forward to another number 4. Follow the instructions to enter the number you wish to forward calls to Notes: The number must include the area or Mobile Network Code (including the zero). E.g or You can select the hours you wish Call Forward to be active. E.g to 1145 only Things you should know about Call Forward All forwarded calls will be charged to your Spark mobile account If your mobile is part of a linked group, forwarded calls are charged to the primary number of the linked group Forwarded calls are charged at your mobile plan calling rate plus any applicable voic retrieval charges Forwarded calls use your included minutes where applicable If you are on a Pay Monthly mobile plan and this service is not available on your mailbox, please call Spark from your mobile on *123 if you're a residential customer or 126 if you're a business customer to enable Call Forward Calls cannot be forwarded to international, or 0800 and 0900 numbers Call Forward is currently not available on prepaid mobile phones unless they are part of a linked group 05 P a g e

6 6.0 Send a message to another number It s easy to leave a message in another Spark Voic Mailbox 2. Press 2 3. Follow the voice prompts 4. Enter the persons mailbox number 6.1 Send the same message to a group of mailboxes 2. Press 2 3. Follow the voice prompts 4. After entering the first mailbox number just press 3 to continue adding mailbox numbers Note: If you need to send messages to the same group regularly, you'll find Voic Extra more suited to your needs. Related: See Distribution Lists 6.2 Copy & Forward messages 2. Press 5 Copy the message 3. Follow the voice prompts 6.3 Guidelines for sending/forwarding messaging to other mailboxes Your Voic must not be used to send inappropriate messages to other mailboxes or phone numbers Inappropriate messages include, but are not limited to, messages that are: o Unsolicited advertising messages o From an anonymous sender o Annoying or offensive in nature Spark reserves the right to deactivate the message delivery function from a mailbox if it has been used inappropriately. 06 P a g e

7 7.0 Recording a message for future delivery As well as adding delivery options (private, urgent or request confirmation) to a message, you can also record a message up to 15 days in advance, and mark it for delivery at a specified date and time. 2. From the Main Menu 3. Press 2 - Send a Message 4. Follow the voice prompts to enter the mailbox or distribution list you want 5. Record your message 6. Press # 7. Press 4 - Delivery Options 8. Press 4 - Future Delivery 9. For delivery today Press # 10. For delivery on a specific date enter the two digits for the day, followed by the two digits for the month, e.g. 26 January will be 2601, then press #. Then enter the time you would like your message to be delivered, and press 1 for AM or 2 for PM, e.g. 2:35PM will be Create a Distribution List 2. From the Main Menu 3. Press 3 Personal Options 4. Press 5 Distribution Lists 5. Follow the Voice Prompts Voic Extra allocates a distribution list number, and you can label each list with a convenient name e.g. "Sales Team" 7.2 Send a message to a Distribution List 2. From the Main Menu 3. Press 2 Send a Message 4. Enter the Distribution List number 5. Press # 6. Follow the Voice Prompts 07 P a g e

8 8.0 Who Called Who Called is a free missed call notification you receive on your mobile that is hugely helpful in situations like flat mobile phone battery, Airplane Mode activated, Powered off, or simply outside the coverage area. This fantastic service lets you know who called even when the caller hasn't left you a voice message. As soon as your phone is available on the Spark network again, you will receive your Free Who Called notification. Note: Calling back the caller is charged at your normal per minute rate. 8.1 What is a Mailbox Number? This is the phone number without the 0 at the front. For example, will be , and will be Cancel Voic If you would like to stop having Voic on your Mobile please call * Shortcuts Repeat a message Press 1 Save a message for up to 30 days Press 2 Delete a message Press 3 Listen to all your messages one after another Press 6 Rewind 8 seconds Press 7 Pause Press 8 Fast forward 8 seconds Press 9 Fast forward to end Press 99 Get help Press 0 Return to the main menu Press * Call Back the person who left the message (Pay Monthly Only) Press # Exit Hang up 08 P a g e