unisys VoiceSource Express 400 System Overview imagine it. done. VSE 400 Release 1.0 December

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1 unisys imagine it. done. VoiceSource Express 400 System Overview VSE 400 Release 1.0 December

2 NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages. You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions. Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of Unisys standard commercial license for the products, and where applicable, the restricted/limited rights provisions of the contract data rights clauses. Unisys is a registered trademark of Unisys Corporation in the United States and other countries. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respective holders.

3 Contents Section 1. Introduction 1.1. Documentation Updates Purpose Audience Section 2. VSE 400 System Features 2.1. Host Server Communications Media Module Additional Components Firmware Layer MCP Operating System VoiceSource Software Section 3. Hardware Overview 3.1. Physical Specifications Cabinet Layout Cell Components Processors and Memory Disk Drives and DVD Drive Internal Networking Ports Storage and Networking Ports Server Configuration Other Server Components Secure Maintenance Device KVM Switch Monitor, Keyboard, and Mouse Fibre Channel Switches LAN Switches SBOD Disk Rack Section 4. System Software Overview 4.1. System Software MCP Utilities VoiceSource Software iii

4 Contents Section 5. Server Support and Maintenance 5.1. Server Availability Software Updates Diagnostics Capture Backup and Recovery iv

5 Figures 3-1. Cabinet Layout Server Configuration Secure Maintenance Device KVM Switch CAT5-to-USB Converter LCD Monitor Fibre Channel Switch LAN Switch v

6 Figures vi

7 Tables 3 1. VSE 400 System Physical Specifications Utilities vii

8 Tables viii

9 Section 1 Introduction 1.1. Documentation Updates This document contains all the information that was available at the time of publication. Changes identified after release of this document are included in the problem list entry (PLE) To obtain a copy of the PLE, contact your Unisys representative or access the current PLE from the Unisys Product Support Web site: Note: If you are not logged into the Product Support site, you will be asked to do so Purpose This overview describes the VoiceSource Express 400 (VSE 400) system, its capabilities, hardware components, supported system and application software, and the services provided to support system operation Audience This overview is intended for VSE 400 system customers who need technical information about the system. This overview is also a useful starting point for technicians, support personnel, operators, administrators, and developers who are unfamiliar with the VSE 400 system

10 Introduction

11 Section 2 VSE 400 System Features The VSE 400 system provides the technology needed to support the Communications Application Platform. The VSE 400 is an integrated hardware and software environment designed specifically for enhanced voice information solutions. The ClearPath host server provides the capabilities required for data storage and data management. These capabilities are managed through the Master Control Program (MCP) operating environment. The Agile Business Suite (ABS) software is used for the generation of the Voice/Fax Messaging application. Communications System Software (CSS) functions as a platform that supports telephony applications and provides enhanced services for telephone networks. The VSE 400 has a Communications Media Module (CMM) component that provides flow control (play and record), digital signal processing (DSP), telephony, and voice over IP (VoIP) interfaces. It records incoming voice mail and fax messages, and plays previously recorded messages from disk storage. The CMM also provides tone detection, tone generation, and voice compression and decompression. The VSE 400 implements these services and applications on a single platform Host Server The primary component of the VSE 400 system is the cell. The cell has one processor board with two processor sockets in a single 4U-high, 19 inch-wide rack-mounted enclosure along with the memory boards, I/O boards, and other devices required to run the system. The cell is fully self-contained, including redundant power, redundant cooling, clocks, EMI containment, and safety agency enclosure agreements. The cell is not partitionable; that is, it cannot be subdivided to run multiple instances of the MCP

12 VSE 400 System Features 2.2. Communications Media Module The CMM connects to the VSE 400 host server with an Ethernet connection through an Ethernet switch. The CMM uses widely available hardware and software in an open-system architecture. It supports the standard hardware, software interfaces, and mounting requirements. The CMM chassis is designed for mounting into the cabinet. A VSE 400 system can support up to three CMM devices. In a standard VSE400 configuration, there is one CMM device, but an additional two CMM devices can be added. These devices are housed in a separate cabinet referred to as the VoiceSource Express cabinet. Each VoiceSource Express cabinet can house two CMM devices Additional Components The VSE 400 cabinets also house the following: CMM Admin Server The CMM Admin Server is a Windows 2003 PC that you use to monitor, configure, and perform software upgrades for CMM components such as the System Control (SC) boards. You can also use the CMM Admin Server as a diagnostic interface to view log and trace files. The CMM Admin Server must be in the same private LAN as the SC boards. LCD Monitor and Keyboard The rack-mounted keyboard and monitor is a 1U device used as the operator display workstation (ODW). KVM Switch The keyboard, video, and mouse (KVM) switch connects a single keyboard, monitor, and mouse between multiple components. The KVM switch connects to the components through multiple sets of keyboard, monitor, and mouse cables. CMM Power Supply This is the power supply connected to the CMM. Switches Switches are used to allow host connections between the modules, Secure Maintenance Device (Sonic Wall), the CMMs, and the SBOD disks. The switches are located near the top of the system cabinet and include CMM Ethernet switches CMM Ethernet switches connect the CMM to the host. Fibre Channel switches Fibre Channel switches connect the SBOD disks to the host. LAN switches LAN switches enable communication between the active and standby cells and between the cells and the Fibre Channel switches. Secure Maintenance Device The Secure Maintenance Device (Sonic Wall) is a 1U device that houses the firewall device. It provides a secure path for remote support of the system. SBOD Disk Rack(s) The disk rack(s) contain the SBODs, or switched bunch of disks, which provide storage for data. The racks can contain up to 15 disks. The SBODs have internal fibre channel switches which enable them to interconnect with one another in a storage area network (SAN) allowing highly efficient, fast, and reliable data storage

13 VSE 400 System Features 2.4. Firmware Layer The firmware layer is composed of two major components the Microsoft host operating system and the MCP Firmware that enables ClearPath MCP applications to execute without change on an Intel platform. The MCP Firmware hardens the Microsoft operating system environment to support only those services required by the MCP, and establishes and executes the MCP environment. It contains the support and services required by the MCP execution environment to provide the MCP look and feel to the VSE 400 system. Applications that run in the hardened Microsoft operating system environment are restricted to those provided by or specifically qualified by Unisys. User applications should not be run on the underlying Microsoft operating system environment. The hardening of the Microsoft operating system environment is accomplished by disabling unnecessary services, applications, and drivers, and by providing robust security to protect the MCP partition and any LAN connections from the MCP to the public LAN. All unnecessary Microsoft operating system services and components are disabled, and unnecessary socket connections are blocked. The server does not support the concurrent use of a network connection by the Microsoft operating system and the MCP. Network interface cards (NICs) are configured as exclusive to the Microsoft operating environment or exclusive to the MCP MCP Operating System The MCP operating system on the VSE 400 system provides the same level of operation and execution as the MCP on CMOS-based Libra servers. MCP software products have functionality and reliability, availability, and serviceability (RAS) characteristics similar to predecessor MCP systems. The look and feel of these products is unchanged. Code files, user interfaces, and programmatic interfaces remain familiar to the customer or operations personnel. All standard MCP system and customer applications are upwardcompatible and can be executed without recompilation VoiceSource Software The Communications Application Platform is a specialized configuration of hardware and system software that provides data and voice processing capabilities through applications running on a VSE 400 system. These applications are called network applications. The Communications Application Platform provides an interface between the network applications and a telephone network

14 VSE 400 System Features

15 Section 3 Hardware Overview This section provides an overview of the VSE 400 system hardware environment. It includes the following topics: Physical Specifications Cabinet Layout Cell Components Server Configurations Other Server Components 3.1. Physical Specifications Table 3 1 lists the physical specifications of the VSE 400 system. The specifications are approximate and subject to change depending on system configuration. See the VoiceSource Express 400 Site Planning Guide for more information

16 Hardware Overview Table 3 1. VSE 400 System Physical Specifications Component/Feature Description Main cabinet dimensions cm wide (23.89 in.) System cabinet weight cm deep (46.15 in.) cm high (76 in.) Shipping: 721 kg (1590lb) Power Hot-plug power units, autoranging, and redundant (1 + 1) Cooling Two 30A L6-30P power drops (at a minimum) High efficiency (90 percent) power supplies At 180V 240 VAC input equals 1570W maximum capacity At 90V 180VAC input equals 1030W maximum capacity Redundant cooling fans (axial hot-replaceable fans N + 1) Maximum input amperages At 100V equals 12.9A; at 115V equals 11.2A At 208V equals 9.4A; at 230V equals 8.5A Ambient temperature Operating: 13 C to 39 C (55 to 95 F) Storage temperature Shipping: 40 C to 65 C ( 40 to 149 F) Relative humidity Operating: percent noncondensing Operating altitude Nonoperating: 95 percent maximum noncondensing Up to 2436 meters (8000 feet) 3.2. Cabinet Layout Figure 3 1 shows the layout of the cabinets for the VSE 400 system

17 Hardware Overview Figure 3-1. Cabinet Layout The cell is described in detail in the subsection, 3.3 Cell Components. The other components are described in the subsection 3.5 Other Server Components

18 Hardware Overview 3.3. Cell Components The VSE 400 system contains two cells but only one cell is considered the active cell and runs a production workload. The other cell is a warm standby cell. When required, the standby cell can be switched to become the active cell. Each cell provides redundant power, redundant cooling, clocks, EMI containment, and safety agency enclosure agreements. A cell is not partitionable, that is it cannot run multiple instances of the MCP. The cell contains the following components Processors and Memory Processor Board The processor board has two quad core Intel Xeon X7350 processors that run at 2.93 GHz. The processors contain a total of eight cores or CPUs. Memory The cell provides 64 GB of mirrored memory (using 2 GB DIMMs), giving 32 GB of addressable memory. Most of the platform memory is used as the main memory for the MCP environment with one MCP word of memory contained in every eight bytes of system memory. When 16 GB of main memory is available, the system provides 2 GW of memory, less a portion of the memory that is used by the MCP Firmware. When 32 GB of main memory is available, the system provides 4 GW of MCP memory, less a portion of the memory that is used by the MCP Firmware. Typically, the MCP Firmware uses less than 1 GB of the available memory. Memory mirroring can be disabled if the full 4 GW of MCP addressable memory is required Disk Drives and DVD Drive The cell contains four 146-GB internal boot disk drives configured as RAID 1+0 for the MCP Firmware, the MCP operating system, and the VoiceSource CSS software. The cell contains one inbuilt DVD drive for loading system software from optical media. The DVD drive is shared by the Microsoft operating system and the MCP Internal Networking Ports The cell includes four internal networking ports that are used to connect through the maintenance LAN to the Secure Maintenance Device. For information on using the Network Services software to enable the MCP to access the internal networking ports, refer to the Network Services Implementation Guide

19 Hardware Overview Storage and Networking Ports The cell includes seven PCI Express (PCIe) slots that support host bus adapters (HBAs) and network interface cards (NICs). The HBAs provide connectivity for MCP storage and the NICs provide connectivity for MCP networking. Each cell on the VSE 400 system supports Six Fibre Channel ports, which are used for disk storage Eight network adapter ports, which are used for networking Storage Ports The storage ports provide Fibre Channel connectivity to disk devices through industry-standard PCIe cards. There are six Fibre Channel ports. The Fibre Channel ports are connected to external storage devices through two Fibre Channel switches. Figure 3 2 shows the storage ports. Networking Ports The networking ports provide connectivity to other MCP servers, MCP networks, or CMMs through switches, hubs, or routers. The networking ports on the VSE 400 system are copper. The networkjng ports on the active and standby cells should be attached to the same physical LAN segment. There are eight external copper networking ports. Figure 3 2 shows the networking ports. For information on using the Network Services software to enable the MCP to access networking ports, refer to the Network Services Implementation Guide Server Configuration The VSE 400 system is available in the following storage and networking configuration as shown in Figure

20 Hardware Overview Figure 3-2. Server Configuration In Figure 3 2, SCA and SCB refer to the System Controller (SC) boards. The SC board is the main central processing unit and controller of the CMM. There are two SC boards in a CMM to provide redundancy Other Server Components This section describes the following standard components in the VSE 400 cabinet: Secure Maintenance Device KVM switch Monitor/keyboard/mouse Fibre Channel switches LAN switches SBOD Disk Rack Secure Maintenance Device The Secure Maintenance Device (Sonic Wall) is a 1U firewall device located on the security device tray in the cabinet. It connects to the public LAN for remote support of the server and also to the maintenance LAN to protect the Microsoft operating system environment and the MCP partition. All maintenance LAN connectivity goes through the Secure Maintenance Device

21 Hardware Overview Figure 3 3 shows the ports on the Secure Maintenance Device and the cable connections to the public LAN and to the maintenance LAN. The public LAN cable connects the WAN port on the Secure Maintenance Device to the public LAN switch, router, or hub. The maintenance LAN cable connects one of the maintenance LAN ports on the Secure Maintenance Device (ports 1 through 5) to the top internal networking port on the cell KVM Switch Figure 3-3. Secure Maintenance Device The KVM switch enables up to eight devices to share one monitor, keyboard, and mouse. Figure 3 4 shows an eight-port KVM switch with the connections to the monitor, keyboard, and mouse. Figure 3-4. KVM Switch A CAT5-to-USB keyboard/mouse converter is used in the connection between the KVM switch and the VSE 400 system. Figure 3 5 shows the connection between the KVM switch and the VSE 400 system

22 Hardware Overview Figure 3-5. CAT5-to-USB Converter Monitor, Keyboard, and Mouse The LCD monitor is located in a 1U tray that is mounted on slide rails that can be slid closed when not in use. The monitor lies flat when not in use and is pivoted to the upright position when used. A keyboard and mouse are also included on the tray. Figure 3 6 shows the tray extended and the monitor in an upright position. Figure 3-6. LCD Monitor

23 Hardware Overview Fibre Channel Switches The VSE 400 system uses two Fibre Channel switches that support Fibre Channel disk connections. The Fibre Channel switches are pre-configured with two configurations each, one configuration that is used when cell number 1 is active, and a second configuration when cell number 2 is active. Figure 3 7 shows a Fibre Channel switch LAN Switches Figure 3-7. Fibre Channel Switch The two LAN switches enable internal communication between the active and standby cells and between the cells and the Fibre Channel switches. Figure 3 8 shows a LAN switch SBOD Disk Rack Figure 3-8. LAN Switch The VSE 400 provides storage area network (SAN) capabilities through the SBOD disk rack. The SBOD disk rack scales to 2.2TB with up to GB fibre channel disk drives in each disk enclosure. It uses fully redundant, hot swappable components such as disk drives, power supplies, cooling modules, and fibre channel hubs and deploys an advanced fibre channel switch technology to deliver a point-to-point switch connection between each drive and the storage controllers. This enables you to interconnect many servers and storage devices and implement a SAN that provides highly efficient, fast, and reliable data storage. The SBOD storage system provides: Fibre connection for host attachment and administration Hot-swappable power supplies with fail-over capability providing data protection in the event of a power supply failure Hot-swappable fan assemblies

24 Hardware Overview System administration using the SAN Manager Utility System monitoring and configuration using the SBOD Utility Refer to the documentation available with the SBOD for further details

25 Section 4 System Software Overview This section provides an overview of the system software used for the VSE 400 system System Software The system software consists of the following: Master Control Program (MCP) Utilities MCP VoiceSource software The MCP is the operating system used on the VSE 400 system. The MCP provides a versatile environment by supporting concurrent batch and online transaction processing (OLTP). The MCP also includes the facilities to interface with both industry and de facto standard tools and applications from other operating system environments. The MCP permits the use of compiler programming languages only, and accommodates future system growth or distribution across the broadest range of object code-compatible hardware products in the industry, without reprogramming. The MCP functions in complete integration with hardware logic to simplify system operation and control. It provides automatic multiprogramming and multiprocessing as well as centralized I/O control for peripheral and data communication devices. It automatically allocates system resources, including data and I/O processors, memory, and peripherals. It manages all job and task initiation and control, local and remote operator interface, and system security. The MCP automatically handles all disk file management, including space allocation, file assignment, and access control. It features a form of memory management known as actual segment descriptor (ASD). ASD memory management expands the capacity, performance, and memory addressability of current enterprise servers with the potential to address up to 24 GB of memory

26 System Software Overview Some of the most critical responsibilities of the MCP include: Managing system functions Accepting commands you enter and returning responses Managing input and output functions Monitoring the amount of memory and its location Allocating and deallocating memory Maintaining system status and history Recognizing changes in peripheral status Managing programs Initiating programs and monitoring their performance Assigning peripheral devices to programs Locating files for program input or output Allocating disk space for files and programs running on the system Utilities Another part of the system software consists of utilities. Utilities are programs designed to perform frequently required tasks, such as analyzing the system log. You can run utilities to perform many of your daily tasks. Also, utilities can be called by other programs when the programs require certain functions to be performed, thus saving the programmer from writing the same instructions over and over again. Table 4 1 describes some of the utilities you might use. Table 4 1. Utilities Utility SYSTEM/DUMPALL SYSTEM/FILECOPY SYSTEM/FILEDATA SYSTEM/LOGANALYZER Description Generates a printout of files and enables files to be copied from one medium to another. Copies multiple files from a disk to a tape or from a disk to another disk and gives you many file selection options not provided by the WFL COPY statement, such as copying all files created since a particular date. Prints reports about files, including a list of file attributes, a list of object code files and their attributes, a map showing file storage layout, and a disk checkerboard showing the space around files. Generates a report of all SUMLOG and Security Log entries that correspond to parameters you have set. LOGANALYZER extracts the specified types of entries from the system log and formats them for display. You can direct the report to a terminal screen, to a printer, or to a file

27 System Software Overview VoiceSource Software The VSE 400 system uses the following VoiceSource software: Communications System Software (CSS) CSS functions as a platform that supports telephony applications and provides enhanced services for telephone networks. The platform controls system resources, collects digits, performs call acknowledgment and call connection, and maintains voice storage and databases. The platform keeps the application isolated from the telephone network by performing all interface functions. CSS communicates with the CMM, which is connected to the network. Telephony software The telephony software component includes the following products: CMMware Telephony Tools NAPTool Development Environment Voice/Fax Messaging Solution The CMM is primarily a Windows-based system running specialized software, called CMMware, and hardware to interface with different types of telephony networks such as IP and SS

28 System Software Overview

29 Section 5 Server Support and Maintenance The VSE 400 system is supported by Unisys Global Outsourcing and Infrastructure Services (GOIS) as a standard product. Hardware and software maintenance pricing is included in the cost of the server. The MCP software is supported by Unisys engineering but there is no engineering support for the server hardware platform. The Unisys Product Support Web site provides full support for the VSE 400 system and can be accessed by customers Server Availability The VSE 400 system is configured with the following options so that no single failure within either the hardware or software results in a prolonged loss of processing capability. Any disruption because of a failure and subsequent isolation of the unit or module is kept to a minimum. Redundant Configurations The VSE 400 system supports two or more of each of the mainframe components. The standard configuration consists of multiple processors, mirrored memory, and multiple I/O slots. The failure of redundant components might cause a system interruption and system operation is returned without a service action and potentially in a degraded mode. N+1 Power and Cooling The VSE 400 system supports the N+1 Power and Cooling option. This means the system is configured with redundant power and redundant cooling, and one power supply or fan failure does not interrupt the operation of the server. If a failure occurs in a power or cooling component, the hardware automatically isolates the failed component and server operation continues uninterrupted. Since these units are N+1 and hot swappable, they can be replaced without affecting the operation of the server and no recovery actions are required. I/O Configurations The VSE 400 system is configured with redundant paths to the networking and storage systems, which offers protection against failures in accessing the CMMs or the disk subsystem

30 Server Support and Maintenance Remote Operations The VSE 400 system supports both local and remote operation and control. Any standard remote control capability for the operating environment can be used with the server. In addition, the management system supports local operation using the management display or remote operation using a remote copy of the management system user interface. In addition, the VSE 400 system enhances system availability by providing local recovery from failures. It offers a redundant MCP partition that serves as a standby for failover during hardware and software failures and the ability to switch to the standby cell to facilitate MCP and VoiceSource software upgrades. Failover to the standby MCP partition is controlled by the operator and recovery time is minimized. These features include Fully redundant active and standby MCP partitions Automatic monitoring and reporting of component failures No single point of failure 5.2. Software Updates MCP Firmware and Operating System Updates Unisys provides MCP software updates through the Unisys Product Support Web site. These updates can be downloaded to a remote workstation on the maintenance LAN and then copied to the VSE 400 system for updating. The Unisys support group notifies customers of available software updates and releases. Microsoft Operating System Updates VSE 400 customer administrators and Unisys field personnel have access to the Microsoft host operating system, but this access is only provided for the resolution of exceptional situations. Unisys does not support customer modification of the system configuration or Microsoft operating system components, or installation of additional Microsoft operating system services or applications because this might cause incorrect operation. Because the Microsoft operating system has limited exposure to general network attacks, Unisys evaluates the applicability and urgency of Microsoft security fixes to the VSE 400 platform and notifies customers of any necessary updates through the Unisys Product Support Web site. Customers are then responsible for scheduling these necessary updates. Customers must also agree to release Unisys from claims of harm

31 Server Support and Maintenance 5.3. Diagnostics Capture Diagnostics capture is done through the MCP Firmware Console. By using the AllDump function and various other diagnostic features, the required diagnostic materials can be gathered to resolve a customer s problem. In general, all of the required information can be gathered through the standard diagnostic dumps, including event logs and system configuration information. Any platform diagnostics events (caused by hardware faults) are included in the system event log, which can be obtained by using the MCP Firmware Console diagnostics capture tool Backup and Recovery Unisys provides scripts that enable you to back up and restore your specific configuration information. To reinstall non-specific customer information, use the software shipped with the system or updated from the Unisys Product Support Web site. Refer to the Libra 4000 Server MCP Partition Software Operations Guide for the specific procedures to perform system backup and recovery operations on a VSE 400 system

32 Server Support and Maintenance

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