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1 BANK INSURANCE SYSTEM F O R B A N K S BANKASSURANCE SOLUTIONS Strategic Functional s Be Totally Integrated With Insurance Companies Complete Solutions for Competition in

2 COMPLETE, INTEGRATED, LONG TERM BANK INSURANCE SYSTEMS EITHER BY PROTECTING YOUR EXISTING INVESTMENTS OR BY SETTING UP FROM SCRATCH - is compatible to operate with all types of bank insurance models as required by your bank. The system allows banks and financial institutions who assume their insurance products as strategic products to develop a long term bank insurance business. The Bank Insurance covers all the products that the bank may wish to present its customers with, both today and in the future, such as non-life insurance, life insurance, health insurance and retirement scheme products. The system also makes it feasible for the bank to form partnerships with more than one insurance company. The Formation and Alteration of Alternative Bank Insurance Models has been designed to serve businesses that use alternative bank insurance models. It is easy to modify new models because the system includes many different models. During model modification period, the system is not idle. features all S F S B a n k I n s u r a n c e F R A M E W O R K Insurance Company Bank Point Bank Agent Branches Central Office Call Centres Internet Branch Mobile Branch Other Sales & Service Points Digital TV BANKING CHANNELS Document Real-time XML (MS Office/Acrobat) Fax SMS B A N K I N S U R A N C E F R O N T O F F I C E S Y S T E M O R O T H E R Sales Management ( Prosales) Telephone Banking ATM the aspects necessary for a bank to form a strategic bank insurance model. Distribution Agreement or Strategic Alliance Insurance Company and Bank Joint Venture Company Purchasing Insurance Company Formation Option by Bank Insurance Channels Formation Option by Bank is not an alternative to systems that are already developed by banks and insurance companies. It is in fact a solution that facilitates a single structural solution which can, if required, utilize all systems. Banks who see weaknesses in their bank insurance systems can use as a complete solutions framework. Accessibility & Cross-diagonal Sales Management Corporate Customers Consumer Customers Potential Customers CUSTOMERS Activity & Procedure Management ( Interaction Hub) B A N K I N S U R A N C E C E N T R A L O F F I C E S Y S T E M O R O T H E R PayNet Production Management Customer Collections Management Insurance Company Payments Management Claims Management Claims Payment Management Banking Customer and Integrated Customer - Custo B A N K S Y S T E M S IN SURANCE & RETIREMENT SYSTEMS (1) Printing s Accounting Credit Credit Card Provision Internet Branch Pricing Integrator Authorization & Policy Issuing Integrator Claims Integrator Claims Payment Integrator BANKASSURANCE SOLUTIONS

3 UNIQUE SOLUTION IN BANK INSURANCE FOR PROFITABILITY AND COMPETITION Effective in All Processes and Various Business Models In the implementation of a bank insurance model developed by a bank, insurance company, or through a combined effort, provides the most effective and quickest adaptation for the predetermined processes and models. Below is a list of processes where the system can assist the bank to provide even those sales executives foreign to insurance to be able to follow and develop an error free understanding. Sales Procedures Policy Printing & Delivery After Sales Procedures Product Development Product Packaging Promotion Management Education Collections & Payments Management Customer Service & Claim Management Integration With Insurance Companies Integration With Bank s Advantages of Increased number of insurance products and rate of customer renewals, whilst at the same time, winning new customers Increased profitability of main financial products and of corporation More covered financial requirement Safer and more stable income flow through diversification Sales and customer oriented culture Advantages of Spread bank insurance to all appropriate channels Provide a faster and better quality service to the customer Operate fully integrated with bank payment systems Reduction in operational loads through integration of additional bank systems Reach fast and error free processes through fully integrated operations with different insurance companies Provide long term, continually updated system foundation COMPLETE BANK INSURANCE SOLUTION Strategic Functional s Be Totally Integrated With Insurance Companies Complete Solutions for Competition in BankInsurance For Banks BankAgent Insurance Company II Bank Client BankAgent Insurance Company I Bank Client (2) BANK INSURANCE SYSTEM

4 FOR CUSTOMER FOCUSED BANKS In All Sales Channels... supports different sales channels. It provides a simple way to develop new channel structures, to perform sales and service combination processes from different channels and allows ease of communications between different channels. Different Sales Channels for Different Products You may classify different products to be sold in different channels. You can separate your products according to the required efforts to sell it and determine which product shall be sold using which kind of sales channel, team and people. is ready to conduct follow ups for all channel structures, sub channels, teams within the channels, types of representation and their hierarchies. You will have the facility to follow the changes within the channels, their interdependences, newly set channels, their teams and the changes within the members of these teams. Also, you will be able to measure the performances of the Channels, Teams and Representatives separately. Together with a hierarchic working procedure, team leaders or management staff shall have the opportunity to track their personnel and obtain their reports. Similarly, units shall be able to track their own sub-units. Alternative Distribution Processes can provide a solution for all distribution processes, listed below. The system includes two-sided data transfer functions between banking systems and insurance systems and also functions allowing agreement between the two companies. Separate policies can automatically be printed and tracked for individual accident products issued in conjunction with credit cards at the bank and insurance company, respectively. This can then also allow tracking of claims, renewals or collections. Bundle Products (Products where the customers do not pay an additional cost) Travel, accident and health guarantees for card holders Loss, theft or consumer protection guarantees Bundle Products (Products which the customers pay an additional cost) Products purchased in conjunction with loans (Automobile, home, individual, education, etc loans) Mortgage products Direct Sales Long term savings products for education or retirement Individual risk products Shelf Products Simple and quickly sold products integrated with financial products ALL INSURANCE PRODUCTS Classic Channels Technological Channels RETIREMENT NON-LIFE LIFE HEALTH > Corporate & Consumer Branches > Sales Points (Stores, etc) > Call Centres (internal or outsourced) > Insurance Specific Direct Sales Teams > Other Service Points > Internet Branches > Mobile Equipment > Telephone Banking > ATM > Digital TV (3) BANKASSURANCE SOLUTIONS

5 FOR AN EASY TO USE SYSTEM, SPECIFIC TO BANK INSURANCE You may use the complete bank insurance front office system in conjunction with all modules as well as integrating various modules together with your present ones. In addition to the easy to use interfaces, eliminating the chance of error and the allowance of the sales executive being directed and, where required, trained, the main difference of the is the fact that it has been designed especially for bank insurance. Sales Management - Prosales Works with banks own interfaces or Sales interfaces Integrated pricing and authorization with insurance company Alternative insurance products in a single interface for each bank customer Specific sales processes with sales teams Specific sales processes for different channels Tracking sales teams and members Sending quotations with product presentations via Option to fax quotations with cover notes Send SMS to customers for quotations, sales, renewal and claims. Suitable for use by sales executives with no insurance experience Possibility of making telephone sales Send single quotation covering multiple products Send quotations according to the requirements of the customer, covering different products, payments, guarantees, business alternatives, etc Obtain reports based on team/representative/branch/area Accessibility and Cross-Diagonal Sales Management Cross-diagonal sales alternatives according to requirements on the proposal Cross-diagonal sales texts specific towards the customer during quotation preparation Automatically categorize products for customers with predetermined rules Electronic customer lists and customer accessibility from the list Activation and Process Management - Interaction Hub Sales Processes All process from appointment, visiting and meeting to approval Proactive sales processes Processes related to customer retention, new customers and loss of customer Telephone sales processes Electronic organizer Processes participated by different units All contacts in date order on one screen After Sales Processes All after sales activities of sales representative All proactive activities from satisfaction surveys to after sales meetings Call centre after sales processes Claims processes Payment Channels - PayNet Immediate provision with all bank installment cards Immediate deposit provision with all bank credit cards Option of installment based sales for all mandatory cash sale products Alternative product and installment options for each customer business Option to make all required channels and products operative with PayNet only Installment skip offers Sales cancellation procedures Refund and part refund procedures Online policy integration Online basic accounts and accounts integration Option to conduct activity following policy sale Option to change credit card details following policy sale Bank conformity actions per operation (Installment date and amount, block date and amounts, service and award point commissions) Slip design and printing (4) BANK INSURANCE SYSTEM

6 FULLY INTEGRATED BANK INSURANCE WITH BANKING SYSTEMS Production Management Policy Production Production options integrated according to banks own tariff or insurance company s tariff Option for authorization and policy issue under supervision of the insurance company Automatic production of banking related products (bundle products) Option to activate policies upon customer s notification via SMS, telephone, fax or Commission tracking Policy Printing and Delivery Option to shorten policy delivery times through integration to insurance company systems Option to integrate with banks own printing systems for bulk printing Option to print immediately through printing system Option to obtain prints immediately received through insurance company system Option for immediate printing with system, under supervision of the insurance company Renewal Management Direct communication for renewals management Bulk or individual renewals Renewals integrated with insurance company SMS reminders for renewals Option of renewals returns Quick renewals through call centres Product Development It is possible to develop all products at the bank, according to the banks requirements, in integration with insurance companies and track these on the system. Different products belonging to different insurance companies Special products dependent on customers requirements Insurance products specific to the bank Special products for different channels Integrated with insurance companies Product Packaging Insurance products integrated with sales process of bank products Bundle insurance products with bank products Promotion Management Card Offers Processing special bank pricing promotions Promotion notifications to channels, news and content management Integrated operation and promotional models for alternative service providers such as real estate agents, insurance agents You may use the complete bank insurance central office system in conjunction with all modules as well as integrating various modules together with your present ones. (5) BANKASSURANCE SOLUTIONS

7 Bank Customer Information s Integrated With Customer s - Custo View all insurance products under one roof according to each bank customer Simplicity in integrations between insurance company and bank Customer Collections Management Track various foreign currencies Track system for cheques, promissory notes and credit cards Collection reports Ageing and rejuvenating reports Balance sheets and statements Claims Management Option to receive integrated warnings with insurance company Give information regarding file activity Send SMS, or fax for missing documents, inspector assignments or payments Option of claims payments from bank Detailed claims report Compensation Management Track health compensation of insured customers from internet branch Compensation payment notification via SMS or Insurance Company Payment Management Close payments per policy Payment integration with insurance company Strategic Functional s BANK INSURANCE UNIQUE TO BANKS Be Totally Integrated With Insurance Companies Complete Solutions for Competition in (6) BANK INSURANCE SYSTEM

8 INTERNATIONAL LEVEL DATA CONFORMITY BETWEEN BANKS AND INSURANCE COMPANIES Continuous and Secure Information Transfer, at International Levels between All Insurance Companies and Banks. Policy Data and Agreement Whenever a new credit card is issued, with bundle products for example, automatic policies can be prepared and transferred to the and insurance companies whilst integrated with the bank customer system. It is possible to develop an electronic agreement between bank and insurance company systems for single or multiple actions. The pricing of a quotation and formation of a policy through information entered via the quotation interface or one of the banks own interfaces can be done so under the supervision of the insurance company and in integration with their own systems. The issued policy can then be found in both the bank insurance system, banks systems and insurance company s system. There is no need NON-LIFE INSURANCE COMPANY - I to carry out any separate operation, which results in the reduction in operational load. Claims and Compensations Data The claims and compensations data collected at the insurance company can be transferred to the and if required, to the other systems of the bank providing the customer service. The customer can be notified via SMS, e- mail or fax. Payment Data Payments by the bank to the insurance company and policy information related to the payments can be transferred to the insurance company. B E I N T E G R A T E D W I T H A L L I N S U R A N C E C O M P A N I E S NON-LIFE INSURANCE COMPANY - II LIFE INSURANCE COMPANY - I RETIREMENT INSURANCE COMPANY - I Policies Claims Compensations Two-Way Data Integrity And Reconciliation With inet Payments Policies Quotations and Banking (7) BANKASSURANCE SOLUTIONS

9 COMPETITIVE ADVANTAGE IN BANK INSURANCE Policy Printing The quickest method of printing policies is for you to use the banks printing system. Another option is to print the policy from the, which it receives from the insurance company in the form of a file. This way the insurance company printing system is integrated with the system. Bank Insurance is able to print policies by collecting the content and layout from the data of the Printing system designed by the insurance company. Credit Your credit system can be integrated to work together with the policy systems and also to track which policy belongs to which credit. Accounts All integrations to the bank accounts system can be achieved through the. Credit Card Provision Provisions for policies, supplement payments or renewals can be obtained immediately with credit cards or bank installment cards. Supplement payment cancellations can be integrated and processed with bank systems. Internet Branch Together with the chance to view policies, claims and policy payments, it shall also be possible to give quotations online. Strategic Functional s FULLY INTEGRATED BANK INSURANCE WITH BANKING SYSTEMS Be Totally Integrated With Insurance Companies Complete Solutions for Competition in (8) BANK INSURANCE SYSTEM

10 FOR CUSTOMER FOCUSED BANK INSURANCE FOR INCREASING INSURANCE PRODUCTS SALES Call Centre Sales Proactive sales can be made to customers that have previously bought certain products with the Bank Insurance in the form of electronic lists. If required, renewals can be carried out quickly via the bank call centre. For certain products, information can be collected over the phone from customers and insurance quotes can be sent to them by or fax. The customer can receive specifically designed quotes containing various sales alternatives. There shall also be the opportunity to conduct immediate sales with bank installment cards and credit cards. Mortgage & Loan Insurance Product Sales The customer may receive all necessary insurance products presented together with mortgages and loans, all within one proposal. High volume mortgage sales that are integrated with various insurance companies can be supported with insurance product sales. systems have been designed through the research of the architectures of mortgage procedures from around the world. Below is a list of various insurance products that can be sold alongside mortgages and loans and whose processes can be tracked with. Life Insurance Individual Accident Insurance Mortgage Protection Insurance Mortgage Payments Protection Insurance Mortgage Devaluation Guarantee Insurance Deed Registry Insurance Building Insurance Cash Flow & Financial Guarantee Insurance Protection Against Error & Neglect by Channels Preparing Deeds And Loans Insurance Error & Neglect Insurance and Mortgage Devaluation Insurance Building Management Responsibilities Insurance Home Owner Insurance Activated Insurance Products Products that are only valid for a short period of time, such as travel insurance and visas, can be distributed beforehand using pre-prepared insurance cards. Commencement, or activation, of the insurance policy can be done so by sending the card number via SMS, , telephone or internet. Under The Roof of a Single Customer The aim of is to provide, or assist, the customer to view alternative products from alternative providers combined on one screen, not only for themselves, but also for those close to them. The bank can integrate this information onto its own CRM system, as well as benefiting from the special CRM system banking products developed by. ABC BANK CONSUMER CUSTOMER EXAMPLE SELF BUSINESS PARTNER COMPANY WIFE ABC Insurance Mortgage, building Individual accident ABC Life Insurance Life ABC Retirement Insurance Retirement ABC Bank Joint Account ABC Insurance Comprehensive Cover ABC Leasing Leasing ABC Bank Company Account DEF Insurance Work Related Products DEF Insurance Comprehensive Cover Vehicle Related Products ABC Bank Automobile Loan DEF Insurance My Doctor Related Products ABC Bank Mortgage Consumer Loans Joint Account Holder (9) BANKASSURANCE SOLUTIONS

11 Technology has been developed with the latest technology and can easily be used with the banks existing lines. The system can also be used by multi-branch banks and only requires Internet Explorer to operate, without the need to upload any programs. Compatible with the latest Oracle and SQL Server versions, the system has been designed to allow smooth operation, even with over a 1000 users. Because the system carries only the required information online, it can work in the field without the need for upgrades. As a regulation based system, it gives the opportunity to use different regulations at different times. The system has been prepared with an N-tiered architecture and can be implemented separately to allow the measure of web hosting, application hosting, database hosting and integration hosting, whilst at the same time it can be set up at different hosts for functional modules and products. The system is compatible with SSL and VPN and used by international banks and insurance companies and password length, content, validation length, cyber-keyboard use and single login options can all be used as security parameters. The system works under a service focused architecture and can also be housed into ISP/ASP centres, if required. XML based communication used intensively by the system, has been designed for more than one company to provide services at the same time. It is possible for different users to work on the same system using different languages, obtain reports in different languages and make offers and issue policies for their different language speaking customers. , fax, SMS communication systems are all integrated into the system, therefore increasing quality. All reports are also integrated with MS Office. The Result of 15 years of Experience in Technology and... (10) BANK INSURANCE SYSTEM

12 BANKASSURANCE SOLUTIONS (Strategic Functional s) produces Corporate Management s so that even in today s fast changing world of business companies can still stay competitive and reduce their costs whilst at the same time increasing their profits and efficiency. Since 1992,, with its comprehensive team of experts, has been involved in providing the most advanced technology business solutions, personalized to the requirements of its clients. is a leading company in the business software and information technology fields and has been serving many national and international companies and organizations, who have been for many years leaders in their respective fields. BANKASSURANCE SOLUTIONS BANK INSURANCE SYSTEM Branches Regional Offices INTEGRATORS AND DESIGNERS EXISTING BANKING SYSTEMS INSURANCE COMPANY SYSTEMS Direct Sales Content Management Call Center Customers Internet Branch Why? Experience in insurance and bank insurance since 1992 In-house developed software systems to unify innovative business models Constantly concentrating on service between Inet and banking and insurance companies Experience in large, 1000 plus user projects Experience in integrated business systems An integrated CRM architecture focused on the insurance sector Experience covering all segments of the insurance sector The preferred choice of international businesses Low operational, equipment and communication costs Tried and trusted, low risk internet technology Scoring Prospect Employees ATMDigital TV PayNet Service Providers Telephone Banking Mobile Equipment Document Management Saðlam Fikir Sokak No.5 Esentepe Ýstanbul, Turkey Tel : Fax : info@sfs.com.tr Strategic Functional s Be Totally Integrated With Insurance Companies Complete Solutions for Competition in All rights reserved.