NetSupport School Technician Console

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1 NetSupport School Technician Console A classroom management solution is not simply about providing the right tools for each teacher. Equally important are tools to ensure all computers in the school can be managed and maintained so they are always available for teaching. With this in mind, NetSupport School has expanded its capabilities over the last decade to provide both teaching and PC management tools. The NetSupport School Tech Console is specifically for designed for Lab Technicians and Network Managers and provides both a view and control over all computers within an organisation. Unlike the NetSupport School Tutor Console, which displays real time activity for a given classroom, the Technician Console provides a whole school view, grouping computers by classroom, highlighting computers that are currently connected to teachers as well as providing the all important real-time status of each computer.

2 Using the Tech Console, a technician can: Monitor all computers across the school network in a single view Switch between real-time thumbnail view and a detailed list view Monitor application and internet usage on each student PC Transfer files and folders to individual, multiple or all computers Group all computers by classroom / physical location Generate a full hardware inventory summary for a selected PC Generate a full software inventory for each PC, including hotfixes Control the services, processes and applications running on each PC Provide direct technical assistance to any classroom teacher Power on/ off, reboot and login to classroom computers remotely Display all students and teachers by active class Review remotely individual NetSupport School security settings Conduct a chat with one or multiple students or teachers Broadcast messages to groups or all network users in seconds Perform powerful 1:1 PC remote control on any selected computer Shows real-time USB memory stick status on all student PCs View/set power management policy for students and teachers View/set Windows update policy for students and teachers View/set user access control policy for students and teachers View antivirus status for students and teachers View/set Windows firewall policy for students and teachers View spyware status for students and teachers View/set Internet Explorer phishing filter for students and teachers View/set Internet Explorer protected mode policy for students View NetSupport Protect status for students and teachers Edit the registry of a remote system Launch a local command prompt from the remote PC on your PC Automatically connect to students/teachers using room mode Apply a school-wide set of internet and application restrictions that are always on Set 'always on' USB restrictions across the classrooms Set 'always on' CD/DVD restrictions across the classrooms Set 'always on' printer restrictions across the classrooms Always on settings have the option for a teacher to override during a lesson Resize remote machine thumbnails using a convenient 'slider' Search for students by user name, device name or room Typically, classroom management applications provide varying levels of control for the duration of a class, namely restrictions can be applied for the period where the Teacher component is actually connected to the Student computers. This is effective during a lesson, but leaves computers and students unprotected outside of classes or when utilising open resources such as in the library. The NetSupport Technician Console provides the ability to define always on policies for access to the internet, use of applications, permission to read from or copy to USB memory sticks, CD and DVD drives and finally, to manage access to available printers. These policies operate as always on 24 hours a day, ensuring all systems have the required level of protection. When a teacher starts a lesson, they can inherit these setting or simply apply in a single click their own policies. For an IT class, this may be simply applying a different set of approved websites to be

3 used by the students in their study, making a specific set of applications available for use and restricting the use of others. No additional server component is required to apply or maintain policies. The Technician Console is not only about providing a complete system management tool kit. It s also an integral part of support for the teaching staff. When a Teacher is using the NetSupport Tutor console within a classroom, if a technician console is active, the teacher s toolbar will show a Get Support button, allowing the teacher to quickly and silently start a text chat with a technician and request assistance. The Technician Console is also invaluable in monitoring unattended computers across the site, most typically in the library or after school clubs. Screen, application and website activity can be monitored and, where required, the tools are provided to interact and limit activity. Technicians can identify computers that have been left on, see when students have left a USB drive in a PC, remotely power on systems for routine maintenance and much more.

4 Just a few of our loyal NetSupport School customers...

5 Real world feedback on NetSupport School... After trialling 3 products we chose NetSupport because its overall feature set was much more advanced and relevant for teaching and learning. Any Classroom Management product worth its salt allows you to view and take control of student screens but the ICT landscape has evolved and NetSupport has proved that it has too. It has a much larger range of features beyond the basics that are much more useful in today's modern learning environments. Winchester High School for Boys NetSupport School is easy enough for anybody to use...the teachers love it. All of our experiences have been positive. Once NetSupport is set up, it requires very little attention. As a technician, if I reimage a computer I do it remotely. NetSupport School allows considerable flexibility in setting up a computer lab, making it quick and easy for the tech group. At times, I have performed deployments from my office without visiting the classroom. San Angelo Independent School District The best software purchase we've ever made for our computer lab? NetSupport School! With the purchase of NetSupport School, Zurich International School has achieved radical changes in their computer lab. The difference before and after the installation of NetSupport School has been simply enormous. The teachers can now dedicate more time to teaching and less time policing the students. Zurich International School A number of products were tested but NetSupport School provided the best fit in terms of the class management functionality it provided as well as being the only product that was fully compatible with our NComputing virtual desktop environment. NetSupport School has greatly improved the interaction between instructors and students. This has proved to be particularly useful in the computer science department where instructors frequently need to troubleshoot problems that students encounter in their programming and other projects. With NetSupport School's range of collaboration tools the entire class can participate in this process. University of St Thomas East Hampstead Park Community School has been using NetSupport for some time now, primarily using the functionality of remotely monitoring students and 'helping them' stay on track when distracted! We had then branched out into designing and using the Testing Console in order to re-stream an entire year group in Science. With the new version and the ability to integrate audio into the control and interaction abilities, we have seen the potential to have ad hoc language labs using our existing ICT infrastructure with nothing more than an appropriate headset. The product and support are both excellent and mean my support department can function effectively covering 6 ICT suites with just one technician sat at his desk - priceless! East Hampstead Park Community School Implementing NetSupport School in our building had helped us tremendously. We are now able to log web/print usage, lock computers when we need for security and student focus, provide IT support from a central location, and save time while students are on the net by giving them links to the websites we want them to go to. Students are now able to spend more time working productively. La Fayette Intermediate School In addition to the obvious educational value of the software, which allows immediate and constant interaction between the students and their teacher, the technology support group in also appreciative of the 'technician mode' which allows monitoring of strategic campus assets for inappropriate use and security challenges. As a K-12 institution, some students find the district computer network as a challenge to 'beat the system' as per Ferris Bueller. Our computer labs and libraries are often the spot of highest inappropriate activity. The NetSupport Technician console is a tool to hugely reduce the probability of inappropriate use. Big Brother is watching. Oxford Area School District Just to let you know, we got a Grade1 for safeguarding during our Ofsted inspection. They were particularly impressed with our e-safety policies and procedures etc - of which NetSupport School plays a pivotal role. Warrington Collegiate

6 NetSupport School has proved to be an excellent purchase. We utilize the product in two ways; while teaching, it allows the Instructor to focus the students on what is being taught by limiting their own computer access. Secondly, NetSupport School allows the Computer Lab Technicians to restrict the websites and applications the students use in the open labs to reduce the number of viruses and spyware infections as well as assisting in sending messages and enforcing the Open Lab guidelines. The Customer Service from NetSupport has also been fantastic. Whether by phone or the staff are courteous and very helpful, resolving any questions we have in a timely fashion. Prince George s College NetSupport School has not only allowed us to regain our students focus on assignments instead of the distractions of the internet, but it has also succeeded in areas that many overlook, such as printing. We were wasting a lot of paper due to papers being printed to the wrong printers, students printing more than one copy on accident, etc. With NetSupport School, we are able to approve or deny print jobs before they get sent to the printer. We also evaluated other classroom solutions, however, NetSupport School in our opinion, was way ahead of the rest. We have been using the software for a few months now and we love everything it has to offer. Howe Military School NSS has been added to the computers in the lab and the result is dramatic. I can now control 'where' the students go on the internet, the use of computers in general and the information flow to/from the students. FANTASTIC! TR Robinson High School We use it in our Digital Studios. Our Digital Media and Animation program demands software that can keep up with our high resolution graphics, video and animation. We chose NetSupport School because it handled these issues better than any of the other solutions available. Alfred State College After using a whole range of pupil management software I was seriously disillusioned with claims companies made about their software. We needed something that was easy to use for everyone, not just qualified IT personnel. As an MCSA there are not many programs that make me look twice. But from the first time I saw NetSupport School working it made me look again, after an hour of seeing what it could do and how EASY it is to use, not only for myself but for the teachers too, I knew I had to have this program (our headteacher never sees me this excited about software). We found NetSupport School could provide us with a long term solution while keeping the price very competitive. I would highly recommend this product to anyone in the market for a quality classroom management solution. Aveland School Installing NetSupport School in our classrooms has been a great help to both our IT staff and our instructors. It was a simple quick installation and was easy to configure.. United States Airforce I use your product every day!!!! I also work under contract for Oracle. I am a cadre leader for 30 teachers...and while in LA a month or so ago with them, they were using NetSupport during their training sessions. Although they had a NEWER version than mine in the training lab, I was still able to dazzle those teachers with your product. Lecanto High School We have been using NetSupport School at Finchley Catholic High School for two years and remain extremely pleased with it. It gives us the ability to handle large ICT rooms effectively. The demonstration mode runs very smoothly and is, for us, preferable to demonstrating ICT skills on a whiteboard. All of the tools have been very carefully designed with classrooms in mind: blanking screens, disabling internet access and exhibiting one student's work to the rest of the class are just some of the very handy features. Our technicians have been able to install and manage it easily and we've found the official technical support very helpful, although we have hardly had to make use of them given how stable the package is. I really would not want to go back to teaching ICT without NetSupport School; crass as it may sound, it has definitely become our 'killer app' for teaching ICT. Finchley Catholic High School