AACRAO Registrars Survey: Salaries, Office Location, One-Stop Shops, and Office Functions

Transcription

1 AACRAO Registrars Survey: Salaries, Office Location, One-Stop Shops, and Office Functions In September 007, AACRAO conducted a survey of the Registrar s Offices* at its member institutions on several topics, including functions performed by the office, office location, whether the Registrar s office functions within a one-stop shop, and office salaries. These topics are taken up below. A second report on this survey contains information about the size of the Registrar s staff and office at institutions of different sizes and about where the Registrar is situated in the reporting structure of the institution. I. Salaries Salaries of Full-Time Staff ($) at Title IV-eligible Institutions Registrar Registrar 6,79 6,000-50,000 Associate Associate 5, 5,000-9,000 Assist. Assist. 9,566 0,000- Other Other 0, 5,000-00,000 Salaries of Full-Time Staff by Type of Institution ($) at Title IV-eligible Institutions Type of Institution Registrar Average Registrar Range Private, forprofit,,50,000- -yr 70,000 Private, forprofit, 69, 0,000- -yr+ 50,000 Private, not-forprofit,,605 0,5- -yr 55,000 Private, not-forprofit, 60,77 6,000- -yr 5,000 Public -yr 59,8 5,000-07,000 Public -yr 98,5 8,000-50,000 Associate Average Associate Range Assist. Average Assist. Range n/a n/a,000 8,000-0,000 6,59,000-8, 0,000- n/a n/a 7,9 0,95-5,000 5,7 5,000-5,976 0,000-7,000 6,000 5,5 0,000-0,70 6,000-69,000 59,787 5,000-5,55 9,000-9,000 7,500 Other Other,000 n/a,5 5,000-0,000 8,500 7,000-0,000 0,08 6,000-00,000 0,6 0,000-77,68 9,8 0,000-5,0

2 Salaries of Full-Time Staff by Size of Institution for ($) Other Other,6 5,000-7,000 9, 6,000-00,000,7 0,000-77,68 8,78 0,000-8,000 6,0 5,000-5,0 Size of Institution Under,000,000-,999 5,000-9,999 0,000-9,999 0,000 and above Registrar Registrar,56 5,000-80,000 6,5,000-50,000 7,57 5,000-07,000 8,95,000-0,000 00,65 50,000-50,000 Associate Associate,7 5,000-5,000 5, 7,8-7,000 5,50,000-70,000 60,8 0,000-9,000 70,5 5,000-8,000 Assist. Assist. 0,50 0,000-5,000 5,67,000-60,000 5,769 0,000-6,000,88 9,000-5,57,885- Salaries of Part-Time Staff at U.S. Title IV-Eligible Institutions The average salary of part-time staff other than Registrar or Associate/Assistant Registrar at was $5,76/year and $.9/hour. (These were reported separately; the annual figure is not based on this report s calculation of hours worked.) The average salary of Federal Work-Study Students was $,085/year and $7.6/hour. The average salary of other students was $,78/year and $7.79/hour. II. Does the Registrar s Office have more than one physical location for its staff? In response to the question as to whether the Registrar s Office has multiple locations, of the 88 respondents (8%) answered yes. Of the private, not-for-profit, -year schools, 6 institutions (5% of those who responded) answered that there is more than one location for its Registrar s office staff. The comparable figures for public -year schools was institutions (5% of respondents) and, for public -year schools, 7 institutions. Institution size seemed to be the most relevant factor concerning institutions having more than one location for its staff: Percentages of Responding Institutions With More than One Registrar s Office Location, By Size: Institutions with fewer than,000 students: %,000-,999 students: 6% 5,000-9,999 students: 7% 0,000-9,999 students: 5% 0,000 or more students: %

3 Comments included: Two locations, one for in-person services and one for back-office processing Registrar has an office and the Technical staff have an office (these two offices are right next to each other) Though the Registrar s Office is in one location, we do have an Assistant Registrar in each of our other venues (i.e., adult degree completion office, distance education). Multi-campus institution with two separate offices. Registrar has oversight of all offices. Of the respondents from non-title IV institutions, 6 of 7 (%) responded that they have more than one physical location for Registrar s Office staff. III. Location of Main Registrar s Office When asked where their main Registrar s Office was located, given three choices, 6 respondents (60%) responded that the office is in the main administration building; 00 respondents (%) in the main student services building; and 7 marked Other. (Some institutions that said Other wrote, Campus Center ; Classroom Building ; We do not have a main administration building. We are located in a building where the only other office is Financial Aid ; and With the College of Arts & Sciences and the Undergraduate Admissions Office. ) By Sector For private, not-for-profit, -year schools, 6 who responded to the question (67%) indicated the Registrar s office is in the main administration building; 9 (%) in the main student services building; 9 respondents (%) marked Other. For public -year schools, respondents marked main administration building, 7 respondents (%) marked main student services building, and 7 respondents (8%) marked Other. For public -year schools, respondents (5%) who answered that question have their Registrar s office in the main administration building, respondents (5%) in the main student services building; 0 respondents (0%) marked Other.

4 IV. One-stop center for student services Among all the U.S. Title IV-eligible respondents to this question, 6% (6 respondents) indicated their institution has a one-stop center for student services; 9 responded no. Those who marked yes comprised % (5 respondents) of the private, not-for-profit, -year schools; 50% ( respondents) of public -year schools, and 6% (6 respondents) of public -year schools. Three of the seven private, not-for-profit -year schools indicated they have a one-stop center, as did four of the twelve private, for-profit -year schools. Neither of the two private, for-profit -year schools had a one-stop center. By Institution Size Those who responded yes to having a one-stop center for student services comprised the following percentages from institutions of different sizes: fewer than,000 students: 5% ( respondents) answered yes,000-,999 students: % (5 of those respondents) have one-stop centers 5,000-9,999 students: 0% (or respondents) have one-stop centers 0,000-9,999 students: 9% (or respondents) 0,000 or more students: 5% Of the non-title IV eligible institutions, % (5 respondents) indicated their institution has one-stop center for student services; 57% (0 respondents) responded no. Of those that marked yes, 5 respondents (%) were private institutions and 0 respondents (67%) were public institutions. V. Number and Type of Services Included in the One-Stop Centers Of those 6 percent of respondents who answered yes to having a one-stop center for student services, respondents indicated that their one-stops provide 6 or more services; respondents (5%) indicated that their one-stops provide or 5 services; and respondents (5%) indicated or services. In order of how often they were mentioned as services within a one-stop center, in addition to Registration the one-stop centers include the following services: Financial Aid (99 respondents) Admissions (77 respondents) Bursar s Office (75 respondents) Advising (5 respondents) Student Affairs ( respondents)

5 Career Development (5 respondents) Other (5 respondents) Of the 9 respondents who answered no to having a one-stop center, the services most often in the same building as the main Registrar s Office are: Bursar s Office (5) Financial Aid () Admissions (5) Of the respondents that answered no to having a one-stop center, the services most often in a building relatively far from the main Registrar s Office are: Career Development (5) Student Affairs (9) Advising (0) VI. Number of Information Technology Staff Members Directly Assigned to the Registrar The average number of Information Technology staff members directly assigned to the Registrar was This ranged from 0 staff members to staff members. By Institution Size Fewer than,000 students: average of 0. IT staff members were directly assigned to the Registrar.,000-,999 students: 0.7 IT staff members. 5,000-9,999 students: 0.67 IT staff members. 0,000-9,999 students:. IT staff members. 0,000 or more students:. IT staff members. VII. Functions for which the Registrar s Office is Responsible Functions for Which the Registrar s Office is Responsible, at U.S. Title IV-eligible institutions Function Number Who Answered Yes Probation/Suspension 77 (57% of survey respondents) Advising 80 7%) Degree Audit 85 (79%) Permanent Record Storage and Maintenance (87%) Academic Calendar Development 8 (58%) 5

6 Final Exam Scheduling 7 (56%) Classroom Scheduling 87 (59%) Facilities Scheduling for Events 95 (0%) Master Curriculum Record of Approved Programs and 7 (56%) Courses Coordinate Consortium Registration for your Institution 00 Process Student Withdrawals 9 (8%) Produce Official Transcripts 5 (88%) Produce Unofficial Transcripts 90 (80%) Certify Veterans Benefits 0 Administer Course Evaluations (%) Coordinate Catalog Development (%) Commencement 55 (5%) Diploma Printing 65 Diploma Mailing 8 (79%) IPEDS Reporting 7 Institutional Research 97 (0%) Transfer Articulation 55 (5%) Athletic Compliance 5 (%) VIII. How Office Functions are Carried Out (Note: Percentages below are figured according to the total number of respondents for each function, many of whom marked multiple means of carrying out that function.) How Office Functions are Performed at U.S. Title IV-eligible Institutions Function and # respondents Registration (8 respondents) Course offerings (7 respondents) Certification of enrollment (08) Non-degree student application processing (65) Provide enrollment status and deferment information for financial aid students (78) Degree verification (0) Transcript ordering and mailing () 59 (%) () 9 6 (8%) 8 (90%) 57 (8) 0 (8%) 60 (0%) 5 68 (8%) 9 5 (%) 0 (5%) (76%) 69 (8%) 7 (78%) (67%) 79 6 (%) 6 (6%) 7 (8%) (85%) Fax Mail -to- 7 (%) (5%) (88%) 8 5 (%) 8 (%) 6 6

7 Training (FERPA, registration system,..).for faculty and staff (5) (8%) 69 Function and # respondents Computer-generated 9 degree audit reports to students and/or advisors (7) Residency reclassification (70) (%) Address changes (97) 0 (60%) Withdrawal policies 69 (7) (5%) Classroom scheduling 67 (0) Graduation process 68 (68) (6%) Changes in major 05 (5) (0%) Grade processing 09 (0) (77%) Readmissions (76) (5%) Non-degree student 8 registration (8) (5%) Transfer course evaluation () (%) Exchange student registration, 08 U.S. citizens (5) (0) International student 8 registration () (56%) Veterans services 7 (09) (%) Athletic eligibility 78 certification (6) (%) Academic appeals 7 (6) (0%) Fee appeals (77) 9 (%) 98 (5%) (%) 8 (0%) (%) (5%) (5%) (8%) 8 05 (%) 7 (8%) 97 (5%) 5 (%) 76 (%) 7 (%) 75 (%) 6 86 (%) 58 (%) 5 (%) (5%) 9 (%) 0 76 (50%) 9 (%) (5%) 9 (56%) 8 (5%) (60%) 7 (%) (8%) (8%) 08 (8%) 77 (59%) 85 (77%) 00 (85%) 9 (78%) 9 (8%) (78%) 56 (8%) 6 (69%) (88%) 55 (88%) Fax Mail -to (%) (56%) 0 (%) (%) How Office Functions are Performed at All Institutions Combined (both Title IV-eligible and non-title-iv-eligible institutions) Function and # Respondents Registration (8 respondents) 6 (8%) 67 Fax Mail -to- 5 5 (0%) (%) (85%) 7

8 Provide enrollment status and deferment information for financial aid students (0) Degree verification (6) Transcript ordering and mailing (9) Computer-generated degree audit reports to students and/or advisors () 70 (%) (%) 5 57 Residency reclassification (78) 0 Address changes () 69 Withdrawal policies 89 (06) Classroom scheduling 85 () Graduation process 9 (00) Changes in major (79) (%) Grade processing 9 (7) (78%) Readmissions (0) Non-degree student 97 registration (7) (5%) Transfer course 6 evaluation (6) (5%) Exchange student registration (U.S. (5%) citizens) (9) Function and # Respondents Course offerings (07) 66 (90%) Certification of 70 enrollment () Non-degree student 7 application processing (%) (86) (8%) 0 (6%) 6 (%) (%) 90 (76%) 7 (%) (5%) (60%) (0%) 8 (%) 77 (%) (8%) 0 06 (0%) (5%) (%) (%) 86 (%) (5%) 7 (%) 9 9 (67%) 90 9 (5%) 5 5 (5%) 98 (0%) 8 9 (50%) 5 (5%) 7 70 (6%) (58%) 8 (8%) (58%) 9 77 (8%) 88 5 (8%) 56 (8%) 5 (80%) 8 0 (76%) 0 (8%) 0 (6%) 7 09 (8%) 68 6 Fax Mail -to (%) (77%) (6%) 0 7 (8%) (%) 9 (%) 6 (%) (%) International student registration (5) 0 (58%) 8 (%) (5%) 65 Veterans services () 9 (%) 6 (5%) 7 57 (8%) Athletic eligibility

9 Function and # Respondents Fax Mail -to- certification (7) (%) (5%) (8%) (69%) Academic appeals (89) 5 (%) 0 95 (%) 8 5 (87%) 0 Fee appeals (95) (%) 6 (8%) 66 (%) 7 (60%) 68 (86%) Training (FERPA, registration system, etc.) for faculty and staff (77) 80 5 (%) 50 (%) (90%) 9 (%) * Responses that are included in this report came from 5 institutions 8 of those from. Of the Title IV institutions, the number of responses from each type of institution was: public -year schools: 9 public -year or above schools: 09 private, not-for-profit, -year schools: 7 private, not-for-profit, -year or above schools: 5 private, for-profit, -year schools: private, for-profit, -year or above schools: 8 In addition, 9 institutions from Canada and 0 non-title-iv-eligible institutions from the United States responded. Of those, are private and public institutions (one did not indicate which.) The Title IV respondents represented the following institution sizes: less than,000 students: 0,000-,999 students: 5,000-9,999 students: 60 0,000-9,999 students: 7 0,000 or more students: 0 The non-title IV institutions represented the following institution sizes: less than,000 students:,000-,999 students: 5 5,000-9,999 students: 0,000-9,999 students: 5 0,000 or more students: 0 Percentages noted in an individual question relate to the percentage of individuals who responded to that question. 9