SIP Trunking with Allworx. Configuration Guide for Matrix SETU VoIP Gateways

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2 SIP Trunking with Allworx Configuration Guide for Matrix SETU VoIP Gateways

3 Disclaimer Matrix Comsec Pvt. Ltd. reserves the right to change, at any time, without prior notice, the product design, specifications, components, configuration, as engineering and manufacturing may warrant. The information contained in this document is subject to change without notice. While every reasonable effort has been made to ensure accuracy of content in this document, Matrix Comsec assumes no responsibility for errors or omissions that may occur herein. No liability is assumed for damages, costs, expenses resulting from unauthorized modifications or repairs to the product; failure to use the information or to comply with the installation, configuration, operation instructions contained in this document. Trademarks Matrix SETU VoIP Gateway is the product of Matrix Comsec Pvt. Ltd. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Copyright All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Matrix Comsec. Version-Revision: V1R1 Release date: January 1, 2012 Think before you print. Save trees, go paperless

4 Contents About Matrix SETU VoIP Gateway...1 About Allworx...2 About this Guide...3 Related Documentation...5 Additional Information...7 Getting Started...8 Configuring a SIP Trunk in the Peer to Peer Mode...11 Configuring a SIP Trunk in the Proxy Mode Configuring a SIP Extension of Allworx in SETU VoIP Gateways SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways i

5 About Matrix SETU VoIP Gateway Matrix SETU VoIP Gateway is a product of Matrix Comsec. Please visit for more information. The Matrix SETU VoIP Gateways are your bridge between VoIP and all major telecom networks: CO, GSM, ISDN PRI. The gateways are based on Session Initiation Protocol (SIP), the industry standard in VoIP. Key features of the VoIP Interface Up to 32 SIP Trunks 1 for Proxy as well as Peer-to-Peer (non-proxy) calls Up to 32 Simultaneous Voice Calls (Concurrent Call Sessions) 2 Selectable Network Assignment (Connection Type): Static IP, DHCP, PPPoE Selectable DNS: Automatic and Static Dynamic DNS STUN TCP and UDP NAT Keep Alive VLAN Symmetric RTP Selection MAC Address Cloning option Fax over IP: T.38 (UDPTL), T.38 (RTP) 3 and Pass Through Send CLI Option for outgoing calls Selectable DTMF: RTP (RFC 2833), SIP Info, InBand Flash Detection using SIP INFO and RFC2833 Broad Voice Codec Selection: G.723, G.729, GSM FR, ilbc - 30 ms, ilbc - 20 ms, G. 711 μ-law, and G. 711 A-Law Quality of Service: SIP DiffServe/ToS, RTP DiffServe/ToS VoIP Silence Detection and Disconnection For complete product information, see the System Manual of your SETU VoIP Gateway. 1 Depends on the variant. 2 Depends on the variant; 32 concurrent calls on SETU VFXTH, 8 on SETU VGFX, 30 on SETU VTEP. 3 Not supported on SETU VTEP. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 1

6 About Allworx Allworx Corporation began as a small, high-level engineering firm and now is one of the fastest growing telecommunications companies in the world. Allworx provides a range of PBX systems that support both analog and VoIP phones in any combination. To add to this, you can choose a phone from their range of IP Phones according your need and budget. To know more about Allworx and its services, please visit SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 2

7 About this Guide This configuration guide has been created to help you configure the Matrix SETU VoIP Gateway with Allworx SIP Trunking service. Intended Audience This document is meant for use by IT system administrators and telecommunication network administrators who are deploying the Matrix SETU VoIP Gateway and configuring it for the Allworx SIP Trunking service. To be able to use this document to successfully configure SIP Trunks for the Allworx SIP Trunking service, it is assumed that you possess the following skills, or have a fundamental understanding of SIP Trunking and ability to follow technical instructions outlined in this Guide, or have access to persons with these skills: Understanding of how Gateways work Understanding of Matrix SETU VoIP hardware and system configuration Understanding of the VoIP Interface of Matrix SETU VoIP Gateways Familiarity with Session Initiation Protocol (SIP) Understanding of your internal network structure, Network Address Translation (NAT) setup, firewall setup Understanding of your Public Internet connectivity Familiarity with network troubleshooting tools, such as Wireshark/Ethereal Experience in installing multi-port VoIP Gateways Familiarity with the use of the Web-based configuration tool of Matrix SETU VoIP Gateways Familiarity with configuration of Call Routing in Matrix SETU VoIP Gateways If your technical expertise does not include the above skills, it is recommended that you seek the services of a person trained in deploying the Matrix SETUVoIP Gateway or contact the Technical Support of Matrix Comsec at (+1) or us at support@matrixcomsec.com Scope This guide describes the configuration of the below mentioned variants of the Matrix SETU VoIP Gateways for BandTel SIP Trunking service. SETU VFXTH: VoIP-FXO-FXS Gateway SETU VGFX: VoIP-GSM-FXO-FXS Gateway SETU VTEP: VoIP-ISDN PRI Gateway This guide will help you accomplish: Configure the desired SIP Trunk(s) for Allworx SIP Trunking service using the Web-based configuration tool of the Matrix SETU VoIP Gateways. Configuration of the essential parameters to make the SIP Trunk(s) function with the Allworx server. For more information related to VoIP configuration and SIP Trunking, see Related Documentation in this guide. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 3

8 Organization This configuration guide is organized into these topics: About Matrix SETU VoIP Gateways About Allworx Related Documentation Additional Information Getting Started Configuring a SIP Trunk in the Peer to Peer Mode Configuring a SIP Trunk in the Proxy Mode Configuring a SIP Extension of Allworx in SETU VoIP Gateways SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 4

9 Related Documentation The SETU VoIP Gateway System Manual and Quick Start are available on the product CD provided to you. You may refer to the topics mentioned in the following table to know more about the installation and configuration of your Gateway for VoIP and SIP Trunking. SETU VFXTH VoIP-FXO-FXS Gateway Where to find more information Topic Chapter Topic Overview of SETU VFXTH Product Information Know your SETU VFXTH Applications of SETU VFXTH VoIP Installation Installing SETU VFXTH Connecting SETU VFXTH Gateway Configuration Installing SETU VFXTH Configuring SETU VFXTH SIP Trunks Basic Settings SIP Trunk Configuration Network Parameters Advanced Settings System Parameters Basic Settings SIP Trunks (Handling of Incoming Calls, Handling of Outgoing Calls) Call Routing on SIP Trunks Destination Number Determination Advanced Settings Destination Port Determination Group FXS Port (Name) Basic Settings DDI Numbers SIP Trunks (Destination Port Determination) Advanced Settings Destination Port Determination (on SIP Trunks) SETU VGFX VoIP-GSM-FXS-FXO Gateway Topic Product Information Chapter Know your SETU VGFX Topic Where to find more information Overview of SETU VGFX Applications of SETU VGFX VoIP Installation Installing SETU VGFX Connecting SETU VGFX Gateway Configuration Installing SETU VGFX Configuring SETU VGFX SIP Trunk Configuration Basic Settings SIP Trunks Network Parameters Advanced Settings System Parameters Call Routing on SIP Trunks DDI Numbers Basic Settings SIP Trunks (Handling of Incoming Calls, Handling of Outgoing Calls) Advanced Settings Destination Number Determination Destination Port Determination Group Basic Settings FXS Port (Name) SIP Trunks (Destination Port Determination) Advanced Settings Destination Port Determination (on SIP Trunks) SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 5

10 SETU VTEP VoIP-ISDN T1/E1 PRI Gateway Topic Product Information Chapter Know your SETU VTEP Where to find more information Topic Overview of SETU VTEP Applications VoIP Installation Installing SETU VTEP Connecting SETU VTEP Gateway Configuration Installing SETU VTEP Accessing Jeeves Basic Settings SIP Trunks SIP Trunk Configuration Network Parameters Advanced Settings System Parameters Call Routing on SIP Trunks Basic Settings Advanced Settings SIP Trunks (Handling of Incoming Calls, Handling of Outgoing Calls) Destination Number Determination Destination Port Determination Group SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 6

11 Additional Information If you have questions about the software installation or have any other SETU VoIP Gateway configuration issues, contact Matrix Technical Support at (+1) or For questions related to your SIP Trunk service contact Allworx. Allworx Corp. 300 Main St. East Rochester, NY Phone: Fax: By phone Toll free: ALLWORX ( ) Tel: Fax: By mail 300 Main St East Rochester, New York United States of America By For General Questions: For Technical Questions: SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 7

12 Getting Started Before you Begin Make sure you have the following ready, before you begin to configuring a SIP trunk of Matrix SETU VoIP Gateway with Allworx. Matrix SETU VoIP Gateway with the following Firmware Version-Revision. Gateway SETU VFXTH SETU VGFX SETU VTEP Firmware Version-Revision V2R5 or later V3R6 or later V1R4 or later Matrix SETU VoIP Gateway connected to the IP Network. The current IP Address of the Network Port of SETU Gateway to access the embedded Web-based system Configurator, Jeeves. The default IP Address of the Network Port of your SETU VoIP Gateways are: Gateway Default IP Address of the Network Port SETU VFXTH SETU VGFX SETU VTEP The recommended browser Mozilla Firefox and later or Internet Explorer 7 and later installed on the computer from which you will access the system Configurator, Jeeves. Authorization to change the system configuration. The current System Engineer password to access the system configuration. The default System Engineer password is This password is common for all SETU VoIP Gateways. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 8

13 Accessing System Configuration Open the browser, Internet Explorer/Mozilla Firefox, on the standalone computer/lan PC to which the Network Port of SETU VoIP Gateway is connected. Enter the current IP address of Network Port of your SETU VoIP Gateway in the address bar of the browser. If the IP Address has not been changed, you may enter the default IP Address of the Network Port. See the topic Before you Begin in this guide for the default IP Address of the Network Port of your Gateway. The login page opens. In the Login Passwordboxon the login page, enter the System Engineer password (default: 1234), and then click the Login button. On successful login, the home page opens. In this example, the home page of SETU VFXTH. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 9

14 Under Basic Settings on the left navigation bar, click the SIP Trunk link. The SIP Trunk parameters page opens. The number of SIP trunks available to you for configuration will vary according to your Gateway variant. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 10

15 Configuring a SIP Trunk in the Peer to Peer Mode To configure a SIP Trunk with Allworx in the Peer to Peer Mode you must: Configure a Peer to Peer SIP Trunk in Allworx Configure a Peer to Peer SIP Trunk in the SETU VoIP Gateway Configuring a Peer to Peer SIP Trunk in Allworx To configure a Peer to Peer SIP Trunk in Allworx, follow the steps given below: Open the browser, Internet Explorer/Mozilla Firefox, on a standalone computer/lan PC to which the Network Port of SETU VoIP Gateway is connected. Enter the current IP address of the Network Port of your Allworx in the address bar of the browser. The login page opens In Password on the login page, enter the login password, and click the Login button. On successful login, the home page of Allworx opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 11

16 Under the Phone System on the left navigation bar, click the Outside Lines link. The Outside Lines parameters page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 12

17 Click Add new SIP Gateway. In Description, enter a name. The name will be used for identification; for example, Matrix SETU VFXTH. Under SIP Registration, select Gateway Uses Static IP Address. In IP Address, enter the IP Address of SETU VFXTH. Click Add. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 13

18 Configuring a Peer to Peer SIP Trunk in the Gateway To configure a Peer to Peer SIP Trunk in the Gateway, follow the steps given below: On the SIP Trunk page, choose any SIP Trunk number from 01 to 32 4, which you want to configure with Allworx, by clicking the SIP trunk number tab; for example, SIP Trunk number 1. For the SIP Trunk number you select, make sure the SIP Trunk Enable check box is selected. Assign a Name to the SIP Trunk as identification; for example, Allworx. Click Registrar Settings to expand. In SIP Trunk Mode, select Peer to Peer. 4 Will depend on the number of SIP Trunks supported by your variant. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 14

19 Click the Arrow icon to configure the Peer to Peer Numbers. Click Edit. The Edit Entry window opens. In Destination Address, enter the IP Address of Allworx. Click Submit to save. Click Close to return to the SIP Trunk parameters page. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 15

20 Click Submit to save the changes. Selecting Preferred Codecs Click Vocoder Preference to expand. Set the Vocoder preference. From the Selected Codecs list box, move all other codecs GSM FR, ilbc 30ms, ilbc 20 ms, G723.1 one by one, to the Available Codecs box, by selecting the codec, and then clicking the BACK ARROW. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 16

21 You can set either G.711(A-law), G.711(μ- Law) or G.729 as the 1 st Preference and 2 nd Preference. You may set the codecs in the order you want. Select the codec and using the UP ARROW place them in the desired order. Click Submit to save. Send CLI Option Click Handling of Outgoing Calls to expand. Select the Send Caller ID received on Source Port check box. Click Submit to save. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 17

22 Advanced Settings Click Advanced Settings to expand. Transport Type In SIP Transport, make sure UDP is selected. DTMF In DTMF, make sure Outband is selected. FAX In FAX Protocol, make sure Pass Through is selected. Viewing SIP Trunk Status Once you have completed configuring the SIP Trunk, you may view its status. To do this, Click the Status link on the left navigation bar. Under Status, click the SIP Trunk link. The SIP Trunk Status page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 18

23 A successful registration of a SIP Trunk number is indicated by the appearance of the message Active in the Status column. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 19

24 Configuring a SIP Trunk in the Proxy Mode To configure a SIP Trunk with Allworx in the Proxy Mode you must: Configure a Proxy SIP Trunk in Allworx Configure a Proxy SIP Trunk in the SETU VoIP Gateway Configuring a Proxy SIP Trunk in Allworx To configure a Proxy SIP Trunk in Allworx, follow the steps given below: Open the browser, Internet Explorer/Mozilla Firefox, on a standalone computer/lan PC to which the Network Port of SETU VoIP Gateway is connected. Enter the current IP address of Network Port of your Allworx, in the address bar of the browser. The login page opens In Password, enter the login password, and then click the Login button. On successful login, the home page of Allworx opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 20

25 Under the Phone System on the left navigation bar, click the Outside Lines link. The Outside Lines parameters page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 21

26 Click Add new SIP Gateway. In Description, enter a name. The name will be used for identification; for example, Matrix SETU VFXTH. Under SIP Registration, select Gateway Uses SIP Registration. In Login ID enter [Ex. 5100] and in Password, enter the password. Click Add to save. The Allworx SIP Trunk details appear on the screen. In the Gateway, you must register a SIP Trunk with these credentials. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 22

27 Configuring a Proxy SIP Trunk in the Gateway To configure a Proxy SIP Trunk in the Gateway, follow the steps given below: On the SIP Trunk page, choose any SIP Trunk number from 01 to 32 5, you want to configure with Allworx, by clicking the SIP trunk number tab; for example, SIP Trunk number 1. For the SIP Trunk number you select, make sure the SIP Trunk Enable check box is selected. Assign a Name to the SIP trunk as identification; for example, Allworx. Click Registrar Settings to expand. In SIP Trunk Mode, select Gateway. 5 Will depend on the number of SIP Trunks supported by your variant. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 23

28 In SIP ID, enter the Login ID you created with Allworx, in this case In Authentication User ID, this is same as the SIP ID, in this case In Authentication Password, enter the Password you assigned to the Login ID you created with Allworx. In Registrar Server Address: Port, enter the IP Address of Allworx. Keep the default server port value Click Submit to save. Selecting Preferred Codecs Click Vocoder Preference to expand. Set Vocoder preference. From the Selected Codecs list box, move all other codecs GSM FR, ilbc 30ms, ilbc 20 ms, G723.1 one by one, to the Available Codecs box, by selecting the codec, and then clicking the BACK ARROW. You can set either G.711(A-law), G.711(μ- Law) or G.729 as the 1 st Preference and 2 nd Preference. You may set the codecs in the order you want. Select the codec and using the UP ARROW to place them in the desired order. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 24

29 Click Submit to save. Send CLI Option Click Handling of Outgoing Calls to expand. Select the Send Caller ID received on Source Port check box. Click Submit to save. Advanced Settings Click Advanced Settings to expand. Transport Type In SIP Transport, make sure UDP is selected. DTMF In DTMF, make sure Outband is selected. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 25

30 FAX In FAX Protocol, make sure Pass Through is selected. Viewing SIP Trunk Status Once you have completed configuring the SIP Trunk, you may view its status. To do this, Click the Status link on the left navigation bar. Under Status, click the SIP Trunk link. The SIP Trunk Status page opens. A successful registration of a SIP Trunk number is indicated by the appearance of the message Active in the Status column. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 26

31 Configuring a SIP Extension of Allworx in SETU VoIP Gateways To configure a SIP Trunk with Allworx in the Proxy Mode you must: Configure a SIP Extension in Allworx Configure a SIP Extension in the SETU VoIP Gateway Configuring a SIP Extension in Allworx To configure a SIP Extension in Allworx, follow the steps given below: Open the browser, Internet Explorer/Mozilla Firefox, on the standalone computer/lan PC to which the Network Port of SETU VoIP Gateway is connected. Enter the current IP address of Network Port of your Allworx in the address bar of the browser. The login page opens. In Password, enter the login password, and click the Login button. On successful login, the home of Allworx opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 27

32 Under Business on the left navigation bar, click the Users link. The Users parameters page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 28

33 Click add new user to create a User. Enter the Login Name, Full Name and Password for the User. Click Add to save. Now, under Phone System on the left navigation bar, click the Handsets link. The Handsets parameters page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 29

34 Click add new SIP Handset to create a SIP Extension. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 30

35 Under SIP Handset, select the Owner and Caller ID Number. Under Handset Configuration, select Generic SIP as a Model and assign a Login ID and Password. Click Add to save. The SIP Extension details appear on the screen. Now, you must register the SIP Extension in SETU VoIP Gateway using these credentials. Configuring an Allworx SIP Extension in the Gateway To configure a Allworx SIP Extension in SETU VoIP Gateways, follow the steps given below: On the SIP Trunk page, choose any SIP Trunk number from 01 to 32 6, you want to configure with Allworx, by clicking the SIP trunk number tab; for example, SIP Trunk number 1. For the SIP Trunk number you select, make sure the SIP Trunk Enable check box is selected. Assign a Name to the SIP trunk as identification; for example, Allworx. 6 Will depend on the number of SIP Trunks supported by your variant. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 31

36 Click Registrar Settings to expand. In SIP Trunk Mode, select Proxy. In SIP ID, enter the Login ID you created with Allworx. In Authentication User ID, this is same as the SIP ID. In Authentication Password, enter the Password you assigned to the Login ID you created with Allworx. In Registrar Server Address: Port, enter the IP Address of Allworx as the server address. Keep the default server port value Click Submit to save. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 32

37 Selecting Preferred Codecs Click Vocoder Preference to expand Set Vocoder preference. From the Selected Codecs list box, move all other codecs GSM FR, ilbc 30ms, ilbc 20 ms, G723.1 one by one, to the Available Codecs box, by selecting the codec, and then clicking the BACK ARROW. You can set either G.711(A-law), G.711(μ- Law) or G.729 as the 1 st Preference and 2 nd Preference. You may set the codecs in the order you want. Select the codec and using the UP ARROW place them in the desired order. Click Submit to save. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 33

38 Advanced Settings Click Advanced Settings to expand. Transport Type In SIP Transport, make sure UDP is selected. DTMF FAX In DTMF, make sure Outband is selected. In FAX Protocol, make sure Pass Through is selected. Viewing SIP Trunk Status Once you have completed configuring the SIP Trunk, you may view its status. To do this, Click the Status link on the left navigation bar. Under Status, click the SIP Trunk link. The SIP Trunk Status page opens. SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 34

39 A successful registration of a SIP Trunk number is indicated by the appearance of the message Active in the Status column. Supported Features The following features of Allworx have been tested successfully with SETU VFXTH: 1. Call Forward 2. Call Transfer 3. Call Park & Retrieve 4. Selective Call Pickup 5. MWI on SIP 6. Speed Dial 7. Paging 8. Simultaneous Ring SIP Trunking with Allworx: Configuration Guide for Matrix SETU VoIP Gateways 35

40 MATRIX COMSEC Corporate Office: 394-GIDC, Makarpura, Vadodara , India. Tel.: (+1) Info@MatrixComSec.com Technical Support: Tel.: (+1) Support@MatrixComSec.com