ESKITP Authorise strategy, policies and standards relating to IT service delivery performance metrics management
|
|
- Jared Gibson
- 8 years ago
- Views:
Transcription
1 service delivery performance metrics Overview This sub-discipline covers the competencies required to direct the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and reporting. The monitoring of service level performance provides the ability to make well informed decisions based upon on the current IT service environment and through the identification of trends. The planning, implementation, control, review and audit of service provision, to meet customer business requirements includes monitoring the agreed levels of service, seeking continually and proactively to improve service delivery. Who this standard is for: This standard is for IT Professionals operating in lead professional roles directing IT service delivery performance monitoring functions. Working in the senior professional role involves: Directing service delivery performance monitoring activities Co-ordinating setting service delivery performance monitoring metrics and activities ESKITP service delivery performance metrics 1
2 service delivery performance metrics Performance criteria You must be able to: P1 design effective strategy, policies and standards relating to IT service delivery performance metrics activities and the most appropriate approach to manage the delivery of IT services for any particular programme P2 design effective IT service delivery performance metrics standards, contingency and authorities for use within any particular project and/or programme P3 critically review and authorise the IT service delivery performance metrics, having assessed the adequacy and appropriateness of it, together with the delegated authorities and contingency for any particular programme ESKITP service delivery performance metrics 2
3 service delivery performance metrics Knowledge and understanding You need to know and understand: K1 how to identify and select, for any particular IT service delivery performance area: K1.1 the strategy, policies and standards relating to IT service delivery performance activities K1.2 what level of tolerance and contingency should apply to an IT service delivery performance projects K1.3 what project accounting treatment should apply to the expenditure K2 identify: K2.2 when and how to use external providers of IT service delivery performance metrics services K2.3 the implications of the IT service delivery performance metrics and the benefits associated with any particular programme on the wider business operations and/or business strategy K3 review the metrics required for any particular IT service delivery performance programme during its life K4 design and develop, for IT service delivery performance programmes: K4.1 standards, tolerances, contingency and authorities for use within any particular IT service delivery performance programme K4.2 strategy, policies, plans and standards relating to IT service delivery performance activities K4.3 strategy and policies to ensure the alignment of IT service delivery performance activities with all relevant legislation, regulations, external standards and internal governance principles and standards K5 design and develop the procedures, tools and techniques for IT service delivery programmes: K5.1 relating to performance metrics activities K5.2 to monitor the alignment of IT service delivery ESKITP service delivery performance metrics 3
4 service delivery performance metrics performance metrics activities with all relevant legislation, regulations and external standards, and internal governance principles and standards K6 agree K6.1 the final objectives/targets and benefits associated with any particular IT service delivery performance metrics programmes K6.2 the strategy, policies, plans, procedures, standards, methods, tools and techniques relating to IT service delivery performance metrics activities K7 authorise for any particular programme: K7.1 the most appropriate approach to IT service delivery performance metrics K7.2 the delegated authorities and K7.3 tolerances and contingency ESKITP service delivery performance metrics 4
5 service delivery performance metrics Developed by e-skills UK Version number 1 Date approved November 2013 Indicative review date Validity Status Originating organisation Original URN Relevant occupations May 2016 Current Original e-skills UK ESKITP Information and Communication Technology; Information and Communication Technology Professionals; Information and Communication Technology Officer; IT Service Delivery Occupations; Software Development Suite Key words IT and Telecoms IT Service Delivery; Coding; IT Service Management; IT Help Desk Support; IT Technician ESKITP service delivery performance metrics 5
ESKITP7146.01 Authorise strategy, policies and standards relating to IT service delivery performance metrics management
service delivery performance metrics Overview This sub-discipline covers the competencies required to direct the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring
More informationESKITP714401 Implement procedures and standards relating to metrics for IT service delivery
Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and
More informationESKITP7145.01 Manage IT service delivery performance metrics
Overview This sub-discipline covers the competencies required to manage the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a
More informationESKITP2034.03 Assist in the preparation of change management plans and assignments for IT enabled systems 1
Assist in the preparation of change management plans and assignments for IT Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction
More informationESKITP2035.01 Identify change management opportunities and options for IT enabled systems 1
Identify change management opportunities and options for IT enabled Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business
More informationESKITP2035.02 Design and implement change management plans for IT enabled systems 1
Design and implement change management plans for IT enabled systems Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business
More informationESKISP6046.02 Direct security architecture development
Overview This standard covers the competencies concerned with directing security architecture activities. It includes setting the strategy and policies for security architecture, and being fully accountable
More informationESKITP6026 IT Security Management Level 6 Role
Overview This sub-discipline is about the competencies required to ensure the security of all aspects of Information Technology services, systems and assets within an organisation. This includes the data,
More informationESKITP7026 IT/Technology Service Help Desk and Incident Management Level 6 Role
IT/Technology Service Help Desk and Incident Management Level 6 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
More informationESKISP6056.01 Direct security testing
Direct security testing Overview This standard covers the competencies concerning with directing security testing activities. It includes setting the strategy and policies for security testing, and being
More informationESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role
IT/Technology Service Help Desk and Incident Management Level 5 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
More informationESKISP6054.01 Conduct security testing, under supervision
Overview This standard covers the competencies required to conduct security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to
More informationESKITP6034 IT Disaster Recovery Level 4 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an organisation. ESKITP6034 1 Performance criteria You
More informationESKISP6055.01 Manage security testing
Overview This standard covers the competencies concerning with managing security testing activities. Including managing resources activities and deliverables. This includes planning, conducting and reporting
More informationESKITP5065 Software Development Process Improvement Level 5 Role
Software Development Process Improvement Level 5 Role Overview This sub-discipline covers the competencies required by an information technology and/or telecoms organisation to ensure that appropriate
More informationESKITP6032 IT Disaster Recovery Level 2 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an. ESKITP6032 1 Performance criteria You must be able
More informationESKITP7072 IT/Technology Capacity Management Level 2 Role
Overview This sub-discipline is about the competencies required to manage the capacity of IT/technology services, systems and assets that support an organisation. Capacity management covers a range of
More informationESKITP4082 IT/Technology Infrastructure Design and Planning Level 2 Role
IT/Technology Infrastructure Design and Planning Level 2 Role Overview This sub-discipline is part of overall service design. It concerns the design of, and planning for, resilient IT/ technology infrastructure
More informationESKITP5022 Software Development Level 2 Role
Overview This sub discipline covers the core competencies required to create software to address the needs of business problems and opportunities, resulting in a variety of software solutions, ranging
More informationESKITP6036 IT Disaster Recovery Level 5 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an organisation. ESKITP6036 1 Performance criteria You
More informationService Management. 702 IT/Technology Service Help Desk and Incident Management
702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,
More informationContribute to IT architecture work
Overview This sub-discipline is concerned with the competencies required to create, maintain and manage IT architecture models representing the operating model for an organisation and their lower level
More informationESKISP6064.03 Conducts vulnerability assessment under supervision
Conducts vulnerability assessment under supervision Overview This standard covers the competencies required to conduct vulnerability assessments under supervision. This includes following processes for
More informationESKITP6033 IT Disaster Recovery Level 3 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an. ESKITP6033 1 Performance criteria You must be able
More informationOverview TECHIS60441. Carry out security testing activities
Overview Information, services and systems can be attacked in various ways. Understanding the technical and social perspectives, how attacks work, the technologies and approaches used are key to being
More informationESKITP7102 IT/Technology Asset and Configuration Management Level 2 Role
IT/Technology Asset and Configuration Management Level 2 Role Overview This sub-discipline is about the competencies required to maintain the integrity and consistency of the IT/technology configuration
More informationESKITP5023 Software Development Level 3 Role
Overview This sub discipline covers the core competencies required to create software to address the needs of business problems and opportunities, resulting in a variety of software solutions, ranging
More informationESKITP5064 Software Development Process Improvement Level 4 Role
Software Development Process Improvement Level 4 Role Overview This sub-discipline covers the competencies required by an information technology and/or telecoms organisation to ensure that appropriate
More informationOverview TECHIS60851. Manage information security business resilience activities
Overview Information security business resilience encompasses business continuity and disaster recovery from information security threats. As well as addressing the consequences of a major security incident,
More informationESKITP7022 IT/Technology Service Help Desk and Incident Management Level 2 Role
IT/Technology Service Help Desk and Incident Management Level 2 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
More informationESKITP7082 Change and Release Management Level 2 role
Overview This sub-discipline is about the competencies required for the management of changes required to the operational IT/technology configuration and environment in which it operates. The competencies
More informationCFACC29 Develop and enhance performance management in a contact centre
Develop and enhance performance management in a contact centre Overview What this standard is about Efficiency and effectiveness in contact centres rely on close management of performance. With defined
More informationESKITP5022v2 Perform software development activities under direction
Perform development activities under direction Overview This sub discipline covers the core competencies required to create to address business problems and realise opportunities, resulting in a variety
More informationESKITP7052 IT/Technology Management and Support Level 2 Role
Overview This sub-discipline is about the competencies required to ensure that the infrastructure required to support the delivery of IT/technology systems, services and assets for an organisation remain
More information702 IT/Technology Service Help Desk and Incident Management
702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,
More informationOverview TECHIS60241. Carry out risk assessment and management activities
Overview Information in all its forms is a vital component of the digital environment in which we live and work. The protection of information in its physical form is well understood but the protection
More informationESKICAS1 Computerised accounting software
Overview This is the ability to select and use a computerised accounting or bookkeeping software application to input and process data for orders and invoices, receipts and payments and prepare management
More informationOverview TECHIS60341. Carry out security architecture and operations activities
Overview The protection of information, services and systems relies on a range of technical and procedural activities, often grouped in a framework. The framework will contain technical and logical, physical
More informationIT Professional Standards. Information Security Discipline. Sub-discipline 605 Information Security Testing and Information Assurance Methodologies
IT Professional Standards Information Security Discipline Sub-discipline 605 Information Security Testing and Information Assurance Methodologies December 2012 Draft Version 0.6 DOCUMENT REVIEW Document
More informationSFJCCAD2 Promote business continuity management
Overview This unit is about providing advice and assistance on business continuity management, including general advice for the business and voluntary sectors, and specific advice and assistance to individual
More informationAPPLICATION OF THE KING III REPORT ON CORPORATE GOVERNANCE PRINCIPLES
APPLICATION OF THE KING III REPORT ON CORPORATE GOVERNANCE PRINCIPLES Ethical Leadership and Corporate Citizenship The board should provide effective leadership based on ethical foundation. that the company
More informationAPPLICATION OF KING III CORPORATE GOVERNANCE PRINCIPLES 2014
WOOLWORTHS HOLDINGS LIMITED CORPORATE GOVERNANCE PRINCIPLES 2014 CORPORATE GOVERNANCE PRINCIPLES 2014 CORPORATE GOVERNANCE PRINCIPLES 2014 This table is a useful reference to each of the King III principles
More informationESKISP6053.01 Assist security testing, under supervision
Overview This standard covers the competencies required to assist security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to
More informationcouncil s Budget and Financial Planning Framework
Basildon District Council Financial Planning Framework 1. Introduction The Financial Planning Framework underpins the Council s Medium Term Financial Strategy and sets out the financial planning processes
More informationPromote security system and service sales
Page 1 of 5 Promote security system and service sales Level 3 Credits 2 Purpose This unit standard is for people who work, or intend to work, as security system or service sales representatives, or in
More informationESKIDMS3 Database management software
Overview This is the ability to use a software application designed to store and retrieve data needed for a variety of business functions. It also includes an understanding of the features and facilities
More informationBasics of Sustainability. Environmental Management Systems (EMS)
Basics of Sustainability 5 Environmental Management Systems (EMS) 1 Contents Page Aims... 2 Introduction... 3 Environmental Management Standards (EMS)... 3 Environmental Policy... 4 Planning... 4 Implementation,
More informationCONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites
1 of 7 level: 4 credit: 4 planned review date: December 2003 sub-field: purpose: Construction People credited with this unit standard are able to: research accident and/or incident investigation and reporting
More informationFSPAMFPI06 Complete reports for mortgage and/or financial planning clients
Complete reports for mortgage and/or financial planning clients Overview You must be able to accurately complete reports of a complex nature, and take a proactive approach to the preparation of valuations
More informationSFS SYS 7 (SQA Unit Code - H4GL 04) Audit electronic security systems
Overview This NOS sets out the skills, knowledge and understanding for you to carry out audits of electronic security systems to confirm system compliance with operational requirements and legislation,
More informationASTFM320 Disaster recovery and contingency planning
Overview This unit is for first-line managers/supervisors at work in the FM environment. It is concerned with managing disaster recovery and contingency planning in your area of responsibility. This unit
More informationFSPITS14 - SQA Unit Code H692 04 Negotiate and determine the conditions under which risk will be underwritten in complex insurance cases
Negotiate and determine the conditions under which risk will be Overview This unit is about negotiating and determining the conditions under which complex risk will be underwritten. It therefore includes
More informationContact Centre. National Occupational Standards May 2011
Contact Centre National Occupational Standards May 2011 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org 2012 Skills CFA
More informationSFS SYS 6 (SQA Unit Code - H4GK 04) Plan the installation of electronic security systems
Overview This NOS sets out the skills, knowledge and understanding for you to confirm relevant information required about electronic security systems and sites to plan and co-ordinate installations. This
More informationASTFFL6 - SQA Unit Code H54H 04 Prepare for flood damage emergencies
Overview 1 2 3 ASTFFL6 1 Performance criteria P1 P2 P3 confirm that you have the correct tools and equipment for the type of flood emergency you are likely to encounter confirm that you are authorised
More informationExplanation where the company has partially applied or not applied King III principles
King Code of Corporate Governance for South Africa, 2009 (King III) checklist The Board of Directors (the Board) of Famous Brands Limited (Famous Brands or the company) is fully committed to business integrity,
More informationOverview COSCSMO10. Implement, monitor and control strategic procurement systems in construction management
Overview This standard is about agreeing and implementing with stakeholders what systems are most effective for managing the project. The systems identified will need to be prioritised and formalised if
More informationESKIPU1 Improving productivity using IT
Overview This is the ability to plan, evaluate and improve procedures involving the use of IT tools and systems in order to improve the productivity and efficiency of tasks and activities. ESKIPU1 1 Performance
More informationRequest for Proposal. Supporting Document 3 of 4. Contract and Relationship Management for the Education Service Payroll
Request for Proposal Supporting Document 3 of 4 Contract and Relationship December 2007 Table of Contents 1 Introduction 3 2 Governance 4 2.1 Education Governance Board 4 2.2 Education Capability Board
More informationROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources
ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job
More informationESKIDMS1 Database management software
Overview This is the ability to use a software application designed to store and retrieve data needed for a variety of business functions. It also includes an understanding of the features and facilities
More informationFINRMFS9 Facilitate Business Continuity Planning and disaster recovery for a financial services organisation
Facilitate Business Continuity Planning and disaster recovery for a Overview This unit is suitable for those working in risk management roles who have responsibility for facilitating business continuity
More informationPosition Description
Position Description Wesley Disability Services Quality Risk & Compliance Specialist Agreement Signed Quality Risk and Compliance Specialist Signed Executive Manager, Wesley Disability Services Date Date
More informationCFAS1.3 Use databases to support sales activities
Overview This unit is all about how you use databases to store, analyse and provide information that is useful to the sales process. The unit covers the full process of designing, setting up, populating,
More informationThe New Zealand Human Services Quality Framework - ISO9002:2008 to 2012
HUMAN SERVICES QUALITY FRAMEWORK STANDARDS - POLICIES DOCUMENT Q:/1 DATE REVEIWED: REFERENCE: GOVERNANCE AND August 2014 MANAGEMENT POLICY AUTHORISATION: STANDARD REFERENCE: NEXT REVIEW DATE: Management
More informationRelease: 1. BSBMGT504A Manage budgets and financial plans
Release: 1 BSBMGT504A Manage budgets and financial plans BSBMGT504A Manage budgets and financial plans Modification History Unit Descriptor This unit covers all of the significant aspects of financial
More informationSFJIB11 Provide first line money and debt legal advice
Overview This standard is about providing clients with direct money management and debt information and advice at the point of initial contact with the service. You will establish their needs and expectations
More informationESKIPM3 Project management software
Overview This is the ability to use a software application that plans, organises and monitors completion of the component tasks within a project in logical sequence, given constraints of people and resource
More informationESKIPM2(SQA Unit Code- F9CX 04) Project management software
Overview This is the ability to use a software application that plans, organises and monitors completion of the component tasks within a project in logical sequence, given constraints of people and resource
More informationSFJPE1.3 Evaluate the effectiveness of the operational delivery business process
Evaluate the effectiveness of the operational delivery business process Overview This standard concerns evaluating the effectiveness of new and adapted business processes. The scope of work needs to address
More informationRisk Management Committee Charter
Ramsay Health Care Limited ACN 001 288 768 Risk Management Committee Charter Approved by the Board of Ramsay Health Care Limited on 29 September 2015 Ramsay Health Care Limited ABN 57 001 288 768 Risk
More informationEUSNCO309 (SQA Unit Code - FA9F 04) Monitor the installation process for Network Construction Operations
Monitor the installation process for Network Construction Operations Overview This unit is designed for the candidate to demonstrate the effectiveness of the installation and construction process by monitoring
More informationFSPBA1 Set up bank accounts for customers
Overview This unit is about the process of setting up bank accounts for both new and existing customers. You will need to complete the process of setting up individual accounts from initial enquiry, establishing
More informationPosition Description (PD)
Empl. ID: Vice-Chancellor s Office Position Description (PD) Our Vision Information Advisor Continuing March 2015 We have a vision of people prepared to make a difference: tangata tū, tangata ora. Our
More informationCONFIGURATION COMMITTEE. Terms of Reference
SWBTB (8/13) 166 (g) CONFIGURATION COMMITTEE Terms of Reference 1. CONSTITUTION 1.1 The Board hereby resolves to establish a Committee of the Board to be known as the Configuration Committee (The Committee).
More informationFSPBA8 SQA Unit Code H5FA 04 Process the transfer of foreign currency
Overview This unit is about your ability to process the transfer of all types of foreign currency in accordance with your organisation's requirements. You will need to operate currency accounts and arrange
More informationAgreement for the provision of IT Management Services and IT Services
Board Date: 26 March 2015 Item 16: Agreement for the provision of IT Management Services and IT Services This paper will be considered in public 1 Summary 1.1 This paper asks the Board to approve extended
More informationCAPITAL INVESTMENT POLICY
CAPITAL INVESTMENT POLICY Document Profile Box Document Reference: Version: 0001 Ratified by: Trust Board Date ratified: March 2009 Name of originator/author: Duncan Sellers Name of responsible committee/individual:
More informationITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting
ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary
More informationCFASAA231 - Sqa Unit Code H4RT 04 Use IT to support your role
CFASAA231 - Sqa Unit Code H4RT 04 Overview Handle files, edit, format and check information, search for and use email. This is based on the e-skills UK Areas of Competence export units: General Uses of
More informationRisk Management Policy
1 Purpose Risk management relates to the culture, processes and structures directed towards the effective management of potential opportunities and adverse effects within the University s environment.
More informationFSPFCC04(SQA Unit Code-F88P 04) Ensure you comply with regulations in your financial services environment
Ensure you comply with regulations in your financial services Overview This Standard is about working within the regulatory of the financial services industry. Most organisations within financial services
More informationNOS for Data Management (801) September 2014 V1.3
NOS for Data Management (801) September 2014 V1.3 NOS Reference ESKITP801301 ESKITP801401 ESKITP801501 ESKITP801601 NOS Title Assist in Delivering the Data Management Infrastructure to Support Data Analysis
More informationAnnexure A PROPOSED GENERIC STRUCTURE FOR HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT COMPONENTS
Annexure A PROPOSED GENERIC STRUCTURE FOR HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT COMPONENTS PROPOSED GENERIC STRUCTURE FOR HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT COMPONENTS PAGE 1 MAIN FUNCTION LEVEL
More informationThe Board is collectively responsible for promoting the success of the Company by:
BOARD CHARTER SCANTECH LIMITED ("COMPANY") 1. Role of the Board The role of the Board is to provide leadership for and supervision of the Company s senior management. The Board provides the strategic direction
More informationIntegrated Risk Management Policy
Integrated Management Policy Document reference number Document developed by Quality and Patient Safety Directorate Revision number 4 Document approved by Quality and Patient Safety Directorate Approval
More informationRISK MANAGEMENT FRAMEWORK. 2 RESPONSIBLE PERSON: Sarah Price, Chief Officer
RISK MANAGEMENT FRAMEWORK 1 SUMMARY The Risk Management Framework consists of the following: Risk Management policy Risk Management strategy Risk Management accountability Risk Management framework structure.
More informationInternal Audit - progress report 2015-16 and 2016-17 plan
Audit Committee, 16 March 2016 Internal Audit - progress report 2015-16 and 2016-17 plan Executive summary and recommendations Introduction Grant Thornton have prepared the attached report which sets out
More informationRisk Management Policy
Risk Management Policy Risk Management Policy Record Number D14/79827 Responsible Manager Manager Strategy and Governance Last reviewed 10 March 2015 Adoption reference Council Resolution number 90.5 Previous
More informationConsultancy spending controls: Initial Guidance to NHS Trusts
Consultancy spending controls: Initial Guidance to NHS Trusts 1. Summary 1.1 The NHS Trust Development Authority (NHS TDA), Monitor and NHS England (NHSE) are jointly implementing a controls process over
More informationHead of Engineering Job Description
Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.
More informationQualification details
Qualification details Title New Zealand Diploma in Organisational Risk and Compliance (Level 6) Version 1 Qualification type Diploma Level 6 Credits 120 NZSCED 080317 Quality Management DAS classification
More informationAmbulance Victoria. Position Description
Position Description Position Title: HRIS Specialist Reports To: HR Information & Services Team Leader Division: People & Community Department: People & Workforce Strategy Direct Reports: Nil Employment
More informationImproving Productivity Using IT
This unit has 3 learning outcomes. LEARNING OUTCOMES The learner will: 1. Plan, select and use appropriate IT systems and software for different purposes. 2. Evaluate the selection and use of IT tools
More informationpavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services
Factsheet : pavassure pavassure has been designed to deliver your business and IT team complementary technical experience, service and support offerings to assist you in the delivery and of your IT service
More informationApplication of King III Corporate Governance Principles
APPLICATION of KING III CORPORATE GOVERNANCE PRINCIPLES 2013 Application of Corporate Governance Principles This table is a useful reference to each of the principles and how, in broad terms, they have
More informationTERMS OF REFERENCE Electronic Communications Resilience and Response Group (EC RRG)
TERMS OF REFERENCE Electronic Communications Resilience and Response Group (EC RRG) Goal Aims To ensure the availability of Electronic Communications infrastructure for the UK and provide an industry emergency
More informationFINPP07 Support the ongoing client relationship
Overview This unit is for those who provide paraplanning services to financial planners in the delivery of bespoke solutions to clients as part of the financial advice process. You must be able to support
More informationNHS ISLE OF WIGHT CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY POLICY
NHS ISLE OF WIGHT CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY POLICY AUTHOR/ APPROVAL DETAILS Document Author Written By: Human Resources Authorised Signature Authorised By: Helen Shields Date: 20
More informationGUIDANCE NOTE FOR DEPOSIT-TAKERS. Operational Risk Management. March 2012
GUIDANCE NOTE FOR DEPOSIT-TAKERS Operational Risk Management March 2012 Version 1.0 Contents Page No 1 Introduction 2 2 Overview 3 Operational risk - fundamental principles and governance 3 Fundamental
More information