ESKITP Identify change management opportunities and options for IT enabled systems 1
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1 Identify change management opportunities and options for IT enabled Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business driven change for IT enabled within organisations in a way that will minimise the risks associated with it and best support the adoption of practices that will realise the benefits of change. Change management programmes may take place in response to changes that are desired and planned by an organisation or in response to changes forced upon it as a result of internal and external factors. Working in the Senior Professional (2035) role will involve: Identifying change management opportunities and options for IT enabled ( ); Designing and implementing change management plans for IT enabled ( ); and Managing change management programmes for IT enabled ( ) ESKITP
2 Performance criteria You must be able to: P1 identify the internal and external drivers for a change management programme and the associated benefits P2 P3 proactively identify and evaluate the range of complex and nonroutine business opportunities that require change management support for them to be realised identify and select an appropriate range of change management options, proposals and plans that meet business requirements that may incorporate a range of complex and non-routine issues and involve one or more business functions ESKITP
3 Knowledge and understanding You need to know and understand: K1 K2 K3 K4 K5 K6 K7 K8 how to identify for a change management programme: K1.1 the associated benefits and issues K1.2 a range of options and supporting evidence K1.3 internal and external drivers K1.4 sponsors and stakeholders K1.5 any organisational, process, IT and other technology implications how to identify information relating to: K2.1 organisational structure and culture that may impact on a change management programme K2.2 projects and programmes that require change management to be applied in order to be effective how to identify and select the preferred change management proposal and plan to meet the IT and business requirements most effectively how to use and apply supporting evidence for any change management proposal and plan to address IT and business requirements the issues associated with introducing change into any organisation the range and types of change in an organisation that may be assisted by a change management programme for IT enabled, such as organisational restructuring, business process design/redesign and system change activities why and when an organisation may choose to use change management programmes the importance of identifying strategic and complex business issues and opportunities that may require change management to be applied ESKITP
4 in order for their benefits to be realised ESKITP
5 Developed by e-skills UK Version number 1 Date approved August 2013 Indicative review date Validity Status Originating organisation Original URN Relevant occupations Suite Key words December 2015 Current Original e-skills UK ESKISP Information and Communication Technology; Information and Communication Technology Professionals; Information and Communication Technology Officer; IT Service Delivery Occupations; Software Development IT and Telecoms Business Change; Business Process ESKITP
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