ESKITP7082 Change and Release Management Level 2 role
|
|
|
- Brenda McCoy
- 7 years ago
- Views:
Transcription
1 Overview This sub-discipline is about the competencies required for the management of changes required to the operational IT/technology configuration and environment in which it operates. The competencies defined in this sub discipline apply to all software, hardware and telecommunications systems, services and assets supporting an organisation. Change Management ensures that standardized methods and procedures are used for efficient and prompt handling of changes to IT infrastructure, in order to manage the impact of any change. Changes may arise reactively in response to problems or externally imposed requirements, or proactively, as part of an improvement or in response to business initiatives. Change Management will ensure prompt handling of all requests for change, and maintain the proper balance between the need for change and the potential impact. Change Management may be implemented individually or combined into releases. Changes and/or releases may be issued by external providers of IT/technology products, services and/or equipment, or may be developed or commissioned internally. As such, this sub-discipline covers also the competencies required to manage all aspects of releases Change Management would typically include the request and recording of changes, resource and impact assessments, the assessment of business justification and obtaining approval. Frequently the approval process will include a review across key business functions to ensure that all possible impacts are identified. In large organisations this may be a Change Management Advisory Board while in smaller organisations it may consist of one or more people authorised to approve changes. This is followed by the implementation of the change and the monitoring and review of the effects. This sub-discipline covers competencies within the IT/technology function relating to change and does not relate to those competencies required to bring about the effective introduction and management of business change Note: For each role it is necessary to subsume the knowledge and understanding statements from the role immediately below. ESKITP7082 1
2 Performance criteria You must be able to: 7082 Competence ( ): Carry out change and release activities, under supervision This competence will be demonstrated by the following Performance Criteria ( C): P1 P2 P3 Correctly follow the procedures, tools and techniques to use for change and/or release management activities, under supervision Comply with all organisational strategy, policies, plans/schedules and standards relating to change and release management activities, under supervision# Provide accurate and timely information about windows for change and/or freeze periods to any individuals who may be involved in the submission or sponsorship of change requests, under supervision Competence ( ): Gather and document information relating to change and release activities, under supervision This competence will be demonstrated by the following Performance Criteria ( C): P4 P5 P6 P7 P8 P9 Correctly source and accurately collate all relevant information about the releases and changes that are to be provided by internal and/or external providers, under supervision Correctly gather and accurately collate all relevant information about scheduled change freeze periods the schedule of windows for change, under supervision Accurately and completely document all change requests received, in a timely manner, in line with procedures and under supervision Correctly collate and accurately document the necessary information about all proposed changes for any particular window for change, so that it may be used to inform change management decision making Assist others in sourcing information about any scheduled/planned change so that it may be assessed through change management Assist others in sourcing information relating to the content and schedule of any release provided by any internal and/or external provider ESKITP7082 2
3 Knowledge and understanding You need to know and understand: Competent performance requires Knowledge ( K) of how to: K1 Use and apply the procedures, tools and techniques that apply to change and release management activities K2 Operate with: K2.1 reference to organisational strategy, policies, plans/schedules and standards relating to change and release management activities and maintain integrity and confidentiality K2.2 reference to professional and ethical standards in change and release management activities K3 Provide information about windows for change and/or freeze periods to any individuals who may be involved in the submission or sponsorship of change requests Competent performance requires Understanding ( U) of: K4 The role of change and release management in supporting business operations and IT/technology service strategy K5 he role of change and release management in service delivery/operations K6 What is meant by: K6.1 a release K6.2 an scheduled/planned change K6.3 an unplanned/emergency change K6.4 a patch K6.5 a service pack K6.6 change management K6.7 a change request and what it comprises K6.8 release management K6.9 a change management/advisory board (or equivalent body/individual) K6.10 a window for change K7 What information might need to be referenced and used during change and release management activities K8 What is the purpose and role of a change management/advisory board (or equivalent body/individual) K9 What are the: K9.1 drivers for scheduled and/or emergency change to the IT/technology configuration K9.2 types of change that can be applied to the IT/technology configuration and the types of activities undertaken during change and release management K9.3 inputs to and required outputs from change and release management activities K9.4 implications of service levels on change and release management activities K9.5 potential implications of introducing change on the availability and accessibility of IT/technology systems, services and assets that are used by customers ESKITP7082 3
4 K9.6 typical naming structures/approaches used for release of IT/technology products, services and equipment K10 The fact that: K10.1 change to the IT/technology configuration is inevitable K10.2 some changes to the IT/technology configuration are the result of IT/technology drivers K10.3 changes can be scheduled or may have to be introduced as emergency changes K10.4 releases are commonly used to apply updates and changes to existing IT/technology systems, services and assets, in order to maintain the currency, usefulness and operability of them K10.5 releases may be developed and provided by external suppliers in response to the needs of one or more customers who use their products, services and equipment K10.6 releases typically occur at regular, fixed intervals and their forward schedule/content is publicised by the provider K10.7 external providers may be required to assist with change and release management activities and/or the provision of IT/technology change and release/resources K10.8 a change to any IT/technology system, product, service, item of equipment and/or assets may be referred to as a patch K10.9 a release to any IT/technology system, product, service, item of equipment and/or assets may be referred to as a service pack K11 The fact that IT/technology drivers resulting in changes to the existing IT/technology configuration include: K11.1 necessary upgrades to, or decommissioning of, existing products, services and equipment K11.2 changes to capacity K11.3 implementation of patches and fixes for incidents, problems and events K12 Why organisations: K12.1 may wish to apply changes to their existing IT/technology configuration K12.2 develop and/or commission IT/technology product/service/equipment releases K12.3 Why emergency changes are sometimes required K13 Who is responsible for: K13.1 submitting change requests K13.2 coordinating proposed IT/technology changes and operating the change control mechanisms K14 Who needs to authorise actions proposed and taken during change and release management activities K15 the importance of change and release management activities being informed and directed by the best interests of an organisation K16 The procedures, tools and techniques that can be used to conduct change and release management activities in a range of business and organisational contexts K17 How effective change and release management activity can improve the levels of customer satisfaction with it/technology ESKITP7082 4
5 Competent performance requires Knowledge ( K) of how to: K18 Source, gather and collate information about: K18.1 scheduled change freeze periods and the schedule of windows for change K18.2 the releases and changes that are to be provided by internal and/or external providers K18.3 all proposed changes for any particular window for change K19 Record and store: K19.1 all change requests received K19.2 what releases and changes are to be provided by internal and/or external providers K19.3 the schedule of windows for change and change freezes for an organisation K19.4 change requests proposed for inclusion in any particular window for change for review by the change management advisory board (or equivalent body/individual) K20 Take actions and measures to ensure that all change requests received are recorded Competent performance requires Understanding ( U) of: K21 K22 Who may need to reference and use information produced through, and used by change and release management activities The importance of keeping clear documentation ESKITP7082 5
6 Developed by e-skills UK Version number 1 Date approved September 2009 Indicative review date Validity Status Originating organisation March 2014 Current Original e-skills UK Original URN 7082 Relevant occupations Suite Key words Application Support; Information and Communication Technology; Systems Support IT and Telecoms Software; Hardware; Network; Change management ESKITP7082 6
ESKITP7072 IT/Technology Capacity Management Level 2 Role
Overview This sub-discipline is about the competencies required to manage the capacity of IT/technology services, systems and assets that support an organisation. Capacity management covers a range of
ESKITP4082 IT/Technology Infrastructure Design and Planning Level 2 Role
IT/Technology Infrastructure Design and Planning Level 2 Role Overview This sub-discipline is part of overall service design. It concerns the design of, and planning for, resilient IT/ technology infrastructure
ESKITP7052 IT/Technology Management and Support Level 2 Role
Overview This sub-discipline is about the competencies required to ensure that the infrastructure required to support the delivery of IT/technology systems, services and assets for an organisation remain
ESKITP7102 IT/Technology Asset and Configuration Management Level 2 Role
IT/Technology Asset and Configuration Management Level 2 Role Overview This sub-discipline is about the competencies required to maintain the integrity and consistency of the IT/technology configuration
ESKITP7026 IT/Technology Service Help Desk and Incident Management Level 6 Role
IT/Technology Service Help Desk and Incident Management Level 6 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
ESKITP6032 IT Disaster Recovery Level 2 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an. ESKITP6032 1 Performance criteria You must be able
ESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role
IT/Technology Service Help Desk and Incident Management Level 5 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
ESKITP2034.03 Assist in the preparation of change management plans and assignments for IT enabled systems 1
Assist in the preparation of change management plans and assignments for IT Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction
Contribute to IT architecture work
Overview This sub-discipline is concerned with the competencies required to create, maintain and manage IT architecture models representing the operating model for an organisation and their lower level
ESKITP7022 IT/Technology Service Help Desk and Incident Management Level 2 Role
IT/Technology Service Help Desk and Incident Management Level 2 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services
ESKITP6033 IT Disaster Recovery Level 3 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an. ESKITP6033 1 Performance criteria You must be able
ESKITP5023 Software Development Level 3 Role
Overview This sub discipline covers the core competencies required to create software to address the needs of business problems and opportunities, resulting in a variety of software solutions, ranging
ESKITP6034 IT Disaster Recovery Level 4 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an organisation. ESKITP6034 1 Performance criteria You
ESKITP2035.02 Design and implement change management plans for IT enabled systems 1
Design and implement change management plans for IT enabled systems Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business
ESKITP2035.01 Identify change management opportunities and options for IT enabled systems 1
Identify change management opportunities and options for IT enabled Overview This sub-discipline, Change Management (203) is concerned with the competencies required to manage the introduction of business
ESKITP6026 IT Security Management Level 6 Role
Overview This sub-discipline is about the competencies required to ensure the security of all aspects of Information Technology services, systems and assets within an organisation. This includes the data,
Service Management. 702 IT/Technology Service Help Desk and Incident Management
702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,
ESKITP5064 Software Development Process Improvement Level 4 Role
Software Development Process Improvement Level 4 Role Overview This sub-discipline covers the competencies required by an information technology and/or telecoms organisation to ensure that appropriate
702 IT/Technology Service Help Desk and Incident Management
702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,
ESKITP714601 Authorise strategy, policies and standards relating to IT service delivery performance metrics management
service delivery performance metrics Overview This sub-discipline covers the competencies required to direct the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring
ESKITP5022 Software Development Level 2 Role
Overview This sub discipline covers the core competencies required to create software to address the needs of business problems and opportunities, resulting in a variety of software solutions, ranging
ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery
Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and
IT Professional Standards. Information Security Discipline. Sub-discipline 605 Information Security Testing and Information Assurance Methodologies
IT Professional Standards Information Security Discipline Sub-discipline 605 Information Security Testing and Information Assurance Methodologies December 2012 Draft Version 0.6 DOCUMENT REVIEW Document
ESKISP6056.01 Direct security testing
Direct security testing Overview This standard covers the competencies concerning with directing security testing activities. It includes setting the strategy and policies for security testing, and being
ESKISP6055.01 Manage security testing
Overview This standard covers the competencies concerning with managing security testing activities. Including managing resources activities and deliverables. This includes planning, conducting and reporting
FSPAMFPI01 Provide an administrative service for mortgage and/or financial planning clients
FSPAMFPI01 Provide an administrative service for mortgage and/or financial planning clients Overview You must be able to deal with clients as well as internal colleagues, whether you are responding to
Overview TECHIS60441. Carry out security testing activities
Overview Information, services and systems can be attacked in various ways. Understanding the technical and social perspectives, how attacks work, the technologies and approaches used are key to being
ESKISP6053.01 Assist security testing, under supervision
Overview This standard covers the competencies required to assist security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to
SFJ EFSM14 Manage the performance of teams and individuals to achieve objectives
Manage the performance of teams and individuals to achieve objectives Overview This standard is about making the best use of your team and its members so that they can achieve your organisation's objectives.
ESKISP6054.01 Conduct security testing, under supervision
Overview This standard covers the competencies required to conduct security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to
ESKITP6036 IT Disaster Recovery Level 5 Role
Overview This sub-discipline is about the competencies required in order to manage all aspect of Disaster Recovery (DR), as it applies to IT within an organisation. ESKITP6036 1 Performance criteria You
ESKITP5022v2 Perform software development activities under direction
Perform development activities under direction Overview This sub discipline covers the core competencies required to create to address business problems and realise opportunities, resulting in a variety
ESKITP5065 Software Development Process Improvement Level 5 Role
Software Development Process Improvement Level 5 Role Overview This sub-discipline covers the competencies required by an information technology and/or telecoms organisation to ensure that appropriate
FSPAMFPI06 Complete reports for mortgage and/or financial planning clients
Complete reports for mortgage and/or financial planning clients Overview You must be able to accurately complete reports of a complex nature, and take a proactive approach to the preparation of valuations
ESKISP6064.03 Conducts vulnerability assessment under supervision
Conducts vulnerability assessment under supervision Overview This standard covers the competencies required to conduct vulnerability assessments under supervision. This includes following processes for
CFAMLE6 Ensure health and safety requirements are met in your area of responsibility
Ensure health and safety requirements are met in your area of Overview This unit is concerned with managing the overall health and safety process in your area of. It is intended to go beyond meeting health
{Add company name} {Add geographical location} {Add/edit as required} Programme manager. {Add local information}
Job Description Portfolio or Programme Manager Organisation: Location: Reports to: Supervises: Working conditions: Last updated: {Add company name} {Add geographical location} {Add/edit as required} Programme
ITIL Introducing service transition
ITIL Introducing service transition The goals of service transition Aligning the new or changed service with the organisational requirements and organisational operations Plan and manage the capacity and
National Occupational Standards for the Financial Services Sector. Administration for Mortgage and/or Financial Planning Intermediaries
The Sector Skills Council for financial services, accountancy and finance National Occupational Standards for the Financial Services Sector Administration for Mortgage and/or Financial Planning Intermediaries
FSPBA8 SQA Unit Code H5FA 04 Process the transfer of foreign currency
Overview This unit is about your ability to process the transfer of all types of foreign currency in accordance with your organisation's requirements. You will need to operate currency accounts and arrange
FSPFCC04(SQA Unit Code-F88P 04) Ensure you comply with regulations in your financial services environment
Ensure you comply with regulations in your financial services Overview This Standard is about working within the regulatory of the financial services industry. Most organisations within financial services
POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.
Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the
IMPOM208K Principles of information management in a food business
Principles of information management in a food Overview This standard is about the principles of information management in a food. Information management is the collection of information from one or more
ESKISP6046.02 Direct security architecture development
Overview This standard covers the competencies concerned with directing security architecture activities. It includes setting the strategy and policies for security architecture, and being fully accountable
NOS for Network Support (903)
NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure
ASTH416 Develop practices which promote choice, well-being and protection of all individuals
Develop practices which promote choice, well-being and protection of Overview For this unit you will need to develop, maintain and evaluate systems, and support others to promote the rights, responsibilities,
Attachment G.21. SAPN PUBLIC IT CISOV CRM Opex Step Change. 03 July, 2015
Attachment G.21 SAPN PUBLIC IT CISOV CRM Opex Step Change 03 July, 2015 SAPN G.21_IT CISOV CRM Opex Step Change Rule Requirement The AER Expenditure Assessment Forecast Guideline - Distribution, November
OH&S MANAGEMENT SYSTEM CHECKLIST - AS 4801:2001 (STATUS A = Acceptable; N = Not Acceptable; N/A = Not Applicable)
OH&S MANAGEMENT SYSTEM CHECKLIST - AS 4801:2001 (STATUS A = Acceptable; N = Not Acceptable; N/A = Not Applicable) 4.1 General Requirements 4.2 OHS policy Has the organisation an established and maintained
{Add company name} {Add geographical location} {Add/edit as required} Enterprise Architect. {Add local information}
Job Description Business Analyst Organisation: Location: Reports to: Supervises: Working conditions: Last updated: {Add company name} {Add geographical location} {Add/edit as required} Enterprise Architect
Promote knowledge management in your organisation
M&LE13 Overview Promote knowledge management in your organisation What this Unit is about This Unit is about promoting knowledge management the systematic identification, creation, development, capture,
FSPBA1 Set up bank accounts for customers
Overview This unit is about the process of setting up bank accounts for both new and existing customers. You will need to complete the process of setting up individual accounts from initial enquiry, establishing
IT Change Management Policy
Date of effect 24 November 2011 Approval Vice Chancellor Documents replaced by this N/A policy Procedures and/or guidelines supporting this policy A. Introduction Purpose IT Change Management Policy 1.
FSPBA1 Set up bank accounts for customers
FSPBA1 Set up bank accounts for customers Overview This unit is about the process of setting up bank accounts for both new and existing customers. You will need to complete the process of setting up individual
SFHCHS8 Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisation
Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisation Overview This standard covers the insertion of urethral catheters, including recatheterisation, following
Contact Centre. National Occupational Standards May 2011
Contact Centre National Occupational Standards May 2011 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org 2012 Skills CFA
FSPFC04 SQA Unit Code H5H2 04 Appraise applications for business financing and credit facilities
Appraise applications for business financing and credit facilities Overview This unit is about appraising applications for financing and/or credit facilities made by business customers. You will need to
How To Manage A Web Service
Job Description Internet Services Manager Organisation: Location: Reports to: Supervises: Working conditions: Last updated: {Add company name} {Add geographical location} {Add/edit as required} Infrastructure
NOS. Supply Chain Management Occupational Standards
NOS National Supply Chain Management Occupational Standards Contents Unit Supply Chain Management National Occupational Standards - Technical T1 Maintain operational relationships within the supply chain
/ BROCHURE / CHECKLIST: PCI/ISO COMPLIANCE. By Melbourne IT Enterprise Services
/ BROCHURE / CHECKLIST: PCI/ISO COMPLIANCE By Melbourne IT Enterprise Services CHECKLIST: PCI/ISO COMPLIANCE If your business handles credit card transactions then you ve probably heard of the Payment
ITIL applied to Network Operations
ITIL applied to Network Operations ITIL: Information Technology Infrastructure Library A set of specifications to help IT manager and FTE achieve good services delivery to their users ITIL provides a comprehensive
CURRENT DATA N/A N/A Refer current budget N/A Existing and new clients Other information:
Quantity Surveyor SECTION 1 OVERALL PURPOSE OF THE JOB The Quantity Surveyor role is to provide a professional and consistent estimating and pricing service to support the operations of the Property Maintenance
Promote equality of opportunity, diversity and inclusion in your organisation
M&LB12 Overview Promote equality of opportunity, diversity and inclusion in your organisation What this Unit is about This Unit is about taking a lead in actively promoting equality of opportunity, diversity
ISO 9001:2008 Quality Management System Requirements (Third Revision)
ISO 9001:2008 Quality Management System Requirements (Third Revision) Contents Page 1 Scope 1 1.1 General. 1 1.2 Application.. 1 2 Normative references.. 1 3 Terms and definitions. 1 4 Quality management
Communications Policy
[insert organisation name/logo] Communications Policy Document Status: Draft or Final Date Issued: [date] Lead Author: [name and position] Approved by: [insert organisation name] Board of Directors on
Information Security Policies. Version 6.1
Information Security Policies Version 6.1 Information Security Policies Contents: 1. Information Security page 3 2. Business Continuity page 5 3. Compliance page 6 4. Outsourcing and Third Party Access
Australian College of Rural and Remote Medicine. Technology Based Consultations
Australian College of Rural and Remote Medicine Response to the AHPRA Draft Guidelines for Technology Based Consultations September 2011 Organisation name : Contact details: Name Email Phone Australian
Unit: CPC 423 Manage and use e-procurement to deliver priorities and outcomes (Commissioning, Procurement and Contracting)
Unit: CPC 423 Manage and use e- to deliver priorities and outcomes (Commissioning, Procurement and Contracting) Key Purpose The key purpose identified for those working in commissioning, and contracting
Prince 2 Health Check
Prince 2 Health Check Start-up Was there a Project Mandate? Was the Project Board designed/appointed before initiation was authorised? Was a Project Brief produced? Is the Project Brief to PRINCE standards?
EUSNCO309 (SQA Unit Code - FA9F 04) Monitor the installation process for Network Construction Operations
Monitor the installation process for Network Construction Operations Overview This unit is designed for the candidate to demonstrate the effectiveness of the installation and construction process by monitoring
ESKICAS1 Computerised accounting software
Overview This is the ability to select and use a computerised accounting or bookkeeping software application to input and process data for orders and invoices, receipts and payments and prepare management
Preparing yourself for ISO/IEC 27001 2013
Preparing yourself for ISO/IEC 27001 2013 2013 a Vintage Year for Security Prof. Edward (Ted) Humphreys (edwardj7@msn.com) [Chair of the ISO/IEC and UK BSI Group responsible for the family of ISMS standards,
Business Management Assignment General assessment information
Business Management Assignment General assessment information This pack contains general assessment information for centres preparing candidates for the assignment Component of Higher Business Management
Clearing and Settlement Procedures. New Zealand Clearing Limited. Clearing and Settlement Procedures
Clearing and Settlement Procedures New Zealand Clearing Limited Clearing and Settlement Procedures 30 November 2011 Contents Section A: Interpretation and Construction 6 Section 1: Introduction and General
RISQS Audit Protocol: Network Rail On-Track Plant Operations Scheme (POS) module.
Services for professional procurement. Be better informed, make better decisions. RISQS Audit Protocol: Network Rail On-Track Plant Operations Scheme (POS) module. Contents Contents... 2 Preface... 3 Issue
Qualification Specification
BCS Level 2 Certificate in IT User Skills (ECDL Core) Version 1.0 December 2015. Contents 1. About BCS 3 2. Equal Opportunities 3 3. Introduction to the qualification 4 3.1 Qualification summary 4 3.2
IMPBG404S Maintain partnerships for working in the food supply chain
Maintain partnerships for working in the food supply chain Overview This standard is about the skills needed for you to maintain partnerships for working in the food supply chain. Determining how the business
Financial Services Core Competences
The Sector Skills Council for financial services, accountancy and finance National Occupational Standards for the Financial Services Sector Financial Services Core Competences Final version approved September
CONSTRUCTION HEALTH AND SAFETY, AND INJURY PREVENTION Research and develop accident and incident investigation procedures on construction sites
1 of 7 level: 4 credit: 4 planned review date: December 2003 sub-field: purpose: Construction People credited with this unit standard are able to: research accident and/or incident investigation and reporting
Service Support. 2005 Kasse Initiatives, LLC. ITIL Configuration Management - 1. version 2.0
Service Support Configuration Management ITIL Configuration Management - 1 Goals of Configuration Management The goals of Configuration Management are to: Account for all the IT assets and configurations
Roles within ITIL V3. Contents
Roles within ITIL V3 Roles are employed in order to define responsibilities. In particular, they are used to assign Process Owners to the various ITIL V3 processes, and to illustrate responsibilities for
ESKIDMS1 Database management software
Overview This is the ability to use a software application designed to store and retrieve data needed for a variety of business functions. It also includes an understanding of the features and facilities
Achieve. Performance objectives
Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.
Information Security Policy. Information Security Policy. Working Together. May 2012. Borders College 19/10/12. Uncontrolled Copy
Working Together Information Security Policy Information Security Policy May 2012 Borders College 19/10/12 1 Working Together Information Security Policy 1. Introduction Borders College recognises that
SFJCCAD2 Promote business continuity management
Overview This unit is about providing advice and assistance on business continuity management, including general advice for the business and voluntary sectors, and specific advice and assistance to individual
UMHLABUYALINGANA MUNICIPALITY PATCH MANAGEMENT POLICY/PROCEDURE
UMHLABUYALINGANA MUNICIPALITY PATCH MANAGEMENT POLICY/PROCEDURE Originator Patch Management Policy Approval and Version Control Approval Process: Position or Meeting Number: Date: Recommended by Director
ISO 20000-1:2005 Requirements Summary
Contents 3. Requirements for a Management System... 3 3.1 Management Responsibility... 3 3.2 Documentation Requirements... 3 3.3 Competence, Awareness, and Training... 4 4. Planning and Implementing Service
Supplier Qualification System (SQS)
Supplier Qualification System (SQS) for global visibility of Shell suppliers www.shell.com/supplier/qualification Supplier Qualification System (SQS) Shell values its relationships with suppliers and with
QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements. Documentation Requirements. General. Quality Manual. Control of Documents
Chapter j 38 Self Assessment 729 QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements 1. Establishing and implementing a documented quality management system 2. Implementing a documented quality
WORKPLACE HEALTH AND SAFETY AUDITING GUIDELINES
WHS UNIT WORKPLACE HEALTH AND SAFETY AUDITING GUIDELINES Contents 1 Purpose... 1 2 Scope... 1 3 Definitions... 1 4 Responsibilities... 1 4.1 WHS Unit... 1 4.2 Auditor(s)... 1 4.3 Managers of Faculties
Information Commissioner's Office
Information Commissioner's Office IT Procurement Review Ian Falconer Partner T: 0161 953 6480 E: ian.falconer@uk.gt.com Last updated 18 June 2012 Will Simpson Senior Manager T: 0161 953 6486 E: will.g.simpson@uk.gt.com
CFABS1 Identify needs and suppliers for your business
Overview Buying the equipment, tools and materials that you need at the right price, time and quality affects the profitability of your business. This section looks at your need for: 1. equipment 2. utilities
General Manager Commissioning and Partnerships Commissioning and Partnerships business unit Health Service Engagement business unit
Position Description Position title: Population Health Analyst Location: St Leonards Thornleigh Reports To: Population Health and Informatics Manager Direct Reports: Nil Internal: External: Working Relationships:
Head of Human Resources & Training
HR Officer (Payroll) Job Description Accountable to: Responsible for: Main Objectives: Limits of Authority: Pay: Head of Human Resources & Training The production of accurate and timely in-house payroll
Clinical Risk Management: its Application in the Manufacture of Health IT Systems - Implementation Guidance
Document filename: ISB 0129 Implementation Guidance v2.1 Directorate Solution Design Standards and Assurance Project Clinical Safety Document Reference NPFIT-FNT-TO-TOCLNSA-1300.03 Director Rob Shaw Status
MINNESOTA STATE POLICY
Version: 2.00 Approved Date: 02/24/2012 Approval: Signature on file MINNESOTA STATE POLICY From the Office of Carolyn Parnell Chief Information Officer, State of Minnesota IT Project Portfolio Data Management
POSITION DESCRIPTION ADMINISTRATIVE ASSISTANT SENIOR LEADERSHIP TEAM
POSITION TITLE: LEVEL: HOURS: Administrative Assistant Senior Leadership Team Step 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non Teaching Staff Enterprise Bargaining
IT change management policy
IT change management policy Document Description Document Type Guidance Service Application NHS Birmingham South Central CCG (BSC) Version 0.3 Ratification date 20 June, 2013 Review Date March 2014 Name
Management. Level 3 Diploma in Management (QCF) 2014 Skills CFA Level 3 Diploma in Management (QCF) Page 1
Management Level 3 Diploma in Management (QCF) 2014 Skills CFA Level 3 Diploma in Management (QCF) Page 1 Level 3 Diploma in Management (combined qualification) Qualification Title Credit Value 55 Level
Information Technology Officer POSITION DESCRIPTION
DEPARTMENT/UNIT Department: Unit: Team: Information Technology Officer POSITION DESCRIPTION Corporate Services Finance Information Services _ Position Number: 412104 REMUNERATION Classification: Salary
FINPP01 Assist the financial planner in the establishment of new client relationships
Assist the financial planner in the establishment of new client Overview This unit is for those who provide paraplanning services to financial planners in the delivery of bespoke solutions to clients as