TRAINING PROGRAMME SAVE 5% September 2015 July 2016 ALSO INSIDE. BOOK ONLINE ON MOST COURSES TAILORED TRAINING QUALIFICATIONS

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1 BOOK ONLINE SAVE 5% ON MOST COURSES ALSO INSIDE TAILORED TRAINING QUALIFICATIONS EVENT MANAGEMENT SERVICE TRAINING PROGRAMME September 2015 July

2 2 For full course descriptions and to book online visit - Welcome to our Training Programme Voluntary Action Sheffield has trained thousands of staff and volunteers for over the last 20 years. As an organisation that supports the development of charities and not for profit organisations in the city, we have knowledge of the needs and changing demands on organisations and we use this to form our training programme. Please let us know if anything you need is missing; we can organise new courses throughout the year if there is enough interest. You will find brief details of all of our training courses inside this programme, and all of our full course outlines can be viewed at If you would like to talk to us about whether a course will suit your training needs, please contact our friendly and knowledgeable team on or us at training@vas.org.uk Please turn to page 10 for details on course fees and how to book. General information and our terms and conditions can be found on page 38. Throughout the year we advertise special offers and packages. These are usually promoted via Facebook (VASTraining) and Twitter (@VASTraining), and also through Trainet, our mailing list. Trainet Personalised training information delivered straight to your inbox Join our e-network today to: Keep up to date with forthcoming training from VAS Choose the course topics you want to receive information about Decide how regular you want to receive our information Get the latest specials offers and deals A free service designed to keep you in the loop! Contact training@vas.org.uk to sign up It is the best course I have ever done.

3 We can tailor a training course to suit your organisation s need - training@vas.org.uk 3 6. Tailored and customised options Why train with us? We can tailor our courses, and write new courses to train a group of your staff, to take place at a venue of your choice. 7. City Centre Location All of our training events take place at The Circle: our modern, accessible and lively venue in Sheffield city centre. 8. Supporting the community When you purchase a course from VAS - as well as getting high quality training - you help to keep the programme going to support the voluntary and community sector in the future. 9. Our customers like what they get (learner evaluations 2014/15) 1. We ve been doing this a long time We are an established training provider, offering a wide variety of courses for more than twenty years. During last year alone, we trained more than 1000 people. 2. Our courses are open to everyone We offer more than 200 courses each year. Our previous programme trained people from more than 300 different organisations across the voluntary, statutory, and private sectors. 98% of trainers methods rate as excellent or good 3. Our prices are very competitive We offer our lowest prices to voluntary and community groups but our courses are still very reasonably priced for people wishing to attend as an individual or from a nonvoluntary organisation. We don t charge VAT on training either. 4. Highly qualified staff Our courses are delivered by expertly skilled trainers, and our experienced team at VAS are here to help you find the right course. 5. Accredited and non-accredited training available We offer a fantastic range of non accredited short courses, and a choice of longer accredited management and teaching qualifications. 99% of course content met or exceeded expectations 97% of courses rate as excellent or good 98% of customers like our training materials I am so inspired by the content of the course.

4 4 For full course descriptions and to book online visit - What can VAS do for you? VAS supports voluntary and community organisations in Sheffield at all stages of development. It doesn t matter if you are big or small, established or new - we exist to support you and your work. We provide advice, support, training and specialist services to help make your organisation stronger and more effective, and help you to focus on delivering your activities and services to benefit Sheffield s communities. The fees are highly competitive and there may be subsidies available for smaller local groups. Accountancy VAS s Community Accountancy Service offers a wide range of services for voluntary and community organisations and social enterprises, including year-end accounts preparation and independent examinations, training and support on accountancy software packages and all aspects of financial management (including budgeting and cash flow and management accounts). Call / or cas@vas.org.uk Thank you so much for your help and advice, we could not have completed our accounts without your help Legal Advice VAS s Legal Advice Service can help with charity/social enterprise formation and governance, contracts, organisational policies and provides tailored training on charity governance and legal issues. Call or legaladvice@vas.org.uk The advice received was first class HR Advice Our Human Resources (HR) Advice Service provides a professional and reliable service to voluntary and community organisations. We can provide a solution to your HR problems, saving you time, anxiety and money, and allowing you to focus on your core business. With various options available (from subscription to pay-as-you-go), you can choose a support package to suit your organisation s specific needs. Call or hradvice@vas.org.uk I am really grateful for all your support and clear advice, it gave both me and my Trustees a lot of confidence to move forward with conviction - it was not an easy or comfortable situation for us to deal with This is information that every organisation needs to know.

5 We can tailor a training course to suit your organisation s need - training@vas.org.uk 5 Payroll Services VAS provides a Payroll Service, specifically designed to meet the needs of voluntary and community groups, including charities and social enterprises, as well as a service for individuals who employ carers and for private enterprises. The service provides practical support, information and advice on any aspect of PAYE and other payroll related issues. It can provide a solution to your PAYE problems, saving you time, anxiety and money, and allowing you to focus on your core business. Call or payroll@vas.org.uk The VAS payroll service has been excellent and we could not have managed without the excellent payroll staff. Development support VAS can help groups that are starting out, as well as those that are growing or changing. Our Small Groups Advisor can help with all aspects of setting up and running a group. We can also provide more established organisations with support on, for example, business planning, managing organisations, social enterprise development. For new/small groups: call , k.levy@vas.org.uk Other organisations: call or enterprise@vas.org.uk I am very happy with the support and advice I receive from VAS IT Support Our IT Services Team understand many of the issues you face when looking to implement new IT solutions, having provided IT services to the sector for over 15 years. We can advise on any IT related issue, including website design, developing new systems and processes, implementing client relationship management systems, cloud services and more. We can help you to think about strategies to help your organisation become digital by default, aligning your IT strategy with your charitable aims. Call or s.bhandal@vas.org.uk I can t speak highly enough of the ICT team. They are responsive, have a can-do attitude, sort problems out quickly, follow up anything which is outstanding, and on top of that they are friendly and cheerful! Also, they all demonstrate a good understanding of the needs and priorities of the business - they are not just techies! Ben Keegan, Chief Executive, Roundabout Do you need something to help you recruit and manage volunteers? Our new Volunteer Connect platform could be just what you need. VAS is now an established provider of Client Management systems for the third sector and boasts over 3000 users nationally as well as being used by VAS itself. As well as a back office CRM system, VC Connect provides the customer facing side of your charity, enabling people to book onto your events, manage their subscriptions, apply for volunteer vacancies and more. Funding and monitoring reports can be produced at the click of a button. Customers include Sheffield Teaching Hospitals, Sheffield Carers Centre, Nomad, Sheffield Cubed. To find out more, visit Call or j.lennox@vas.org.uk or s.bhandal@vas.org.uk We knew Volunteer Connect was being used by Sheffield Volunteer Centre, so knew it must be good Diane Diamond, Community Links, Bromley Office Space at The Circle The Circle, owned by Voluntary Action Sheffield, offers high quality office space for organisations of all sizes from the voluntary and private sectors, based in the heart of Sheffield. Call or r.west@vas.org.uk I am delighted to report that this move (to the Circle) has been a very productive and positive one placing us at the heart of the Sheffield VCF sector and thus making us more visible My learning will enrich and improve the services we provide.

6 6 For full course descriptions and to book online visit - Rooms to Hire for Events at The Circle Starting to think about your next AGM in the autumn and need a large space to hold it? Looking for space to deliver your next training session or to hold your team s away day? We have a variety of different sized rooms for hire for large and small events. All our prices include complimentary tea and coffee too. Call or info@thecirclesheffield.org.uk I ve been to The Circle several times now and I never cease to be impressed at how your staff combine genuine warmth and friendliness with efficiency and attention to the details that help an event like ours to run smoothly. Volunteer Centre Involving volunteers can help you transform services, increase capacity and enable you to engage your community as well as reflect the diversity of Sheffield. We give free support with good practice, quarterly forums and help to develop and advertise roles to volunteers in Sheffield. See Call or vc@vas.org.uk He was able to save us hours of work - that may not have been done - to make sure we start to set up a robust volunteer programme Lunch Clubs Support Service VAS can provide help and information to members of the public to find a lunch club place in Sheffield, as well as providing support to lunch clubs around the city. Call / or m.flude@vas.org.uk I have always found VAS services to be especially professional and helpful Events Management Most organisations that try organising their own events realise at some stage that they need some expert help. Our experienced team can co-ordinate your event to ensure that everything runs smoothly during the build up, and on the day itself. You choose how much involvement you want us to have - either the full event management service, or just help with a few aspects. Call or eventmanagement@vas.org.uk I just wanted to say a huge thank you for your management of our event. I think the whole process - from the initial invitations and bookings, through to set up yesterday has been really professional. You did a lot of going the extra mile which got the event off to a good start and made my life so much easier 96% of organisations using our services were satisfied or very satisfied with the service they received! (Customer Survey 2014) 98% of our customers would recommend our services! (Customer Survey 2014) I have gained information that will help me in my day to day tasks and work development.

7 We can tailor a training course to suit your organisation s need - training@vas.org.uk 7 Contents course - 95 (discounted) for voluntary organisations, 190 for all others. Some courses run more than once a year and are listed in their most appropriate category, mostly in date order. Contents Tailored Training for Your Organisation - Page 11 Event Management Service - Page 12 Accredited Courses - Page 13 CERTA Levels 3 and 4 Award in Volunteer Management CERTA Level 4 Certificate in Volunteer Management Award in Level 3 Education and Training (PTTLS) ILM Levels 3, 4 and 5 in Leadership and Management Administration - Page 17 Minute Taking Skills - Morning Receptionist Skills - Afternoon Event Management - Developing Effective Telephone Skills - Afternoon Approaching Difficult Behaviour Effectively (Reception and Administration Staff) - Admin Excellence - Morning Communicating - Page 18 Motivational Interviewing - Presentation Skills and Public Speaking - Successful Consultation Events - Introduction to Advocacy - Negotiation and Influencing Skills - MailChimp - A Powerful Way to Manage Distribution - Consultations Through Focus Groups - Marketing for Small Organisations - Running Effective Meetings - Morning Talking to Strangers and Networking Effectively - Afternoon Using Role-play and Other Creative Training Methods - Train the Equality and Diversity Trainer - Develop Your Marketing Plan - Using Desktop Publishing to Create Newsletters and Other Publications - BOOK ONLINE SAVE 5% ON MOST COURSES See page 10 for more details Essentials - Page 20 Emergency First Aid at Work - Data Protection - Broadening Engagement - Afternoon Health and Safety in the Workplace (HABC accredited) - Food Safety (with optional HABC certificate) - Everyday Sexism - Issues Facing Girls and Women in the UK in - Finance - Page 21 Financial Practices and Procedures - Half day Budgeting and Cash Flow - Half day Essential Payroll - Morning Understanding Management Accounts - Afternoon Financial Planning (including Budgeting and Cash Flow Preparation) - Being a Treasurer - Afternoon QuickBooks Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

8 8 For full course descriptions and to book online visit - Contents course - 95 (discounted) for voluntary organisations, 190 for all others. Information and Communication Technology - Page 22 Introduction to Microsoft Excel Beginner s Social Media - Building a Presence on LinkedIn - Afternoon Introduction to Microsoft Access Getting to Know Cloud Tools - Intermediate Microsoft Excel Intermediate Microsoft Access Make Your Digital Marketing Successful - Morning Create Your Own Website with Wordpress - 2 mornings Using Survey Monkey for Questionnaires - Morning Choosing the Right Customer Relationship Management (CRM) System for Your Organisation - Advanced Microsoft Excel Management and Leadership - Page 24 Book one full day ICT course, and get a second full day course for half price See page 22 for more details Essentials of Social Enterprise - Afternoon Change Management - Introduction to the Roles and Responsibilities of Trustees - Afternoon Charity Trustees and the Law - Afternoon Working in an Enterprising Way - Making Good Decisions - Project Management: An Introduction - 2 full days Introduction to Business Planning - Afternoon Strategy Workshop: More than Paper Planning - Introduction to PQASSO - Morning Introduction to Responding to Invitations to Tender (ITTs) - Afternoon Managing Improvement - Adding Value/Showing Value - About Governance: Building Strong Boards - Introduction to Social Return on Investment (SROI): What is it? - Morning Developing Organisational Efficiency and Effectiveness - Business Planning Master Class - Working Together - What it s all About and How to Do It - How to Show the Impact You Are Making - Managing Complaints - Monitoring and Evaluation - Project Management: Next Steps - 2 full days BOOK ONLINE SAVE 5% ON MOST COURSES See page 10 for more details Managing People and HR - Page 27 Dealing with Difficult People (Managers and Staff) - Supervision Skills - Inspiring Staff Through Performance Reviews - Employment Law in Practice - Assertive Communication for Managers - Managing Complex Teams - Management Skills for New Managers - 2 full days Developing and Leading the Team - HR for Non-specialists - Morning Using Powerful Feedback to Transform Performance - Afternoon Coaching Skills for Managers - Risk Management for Frontline Workers - Managing Performance - Mindfulness in the Workplace - Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

9 We can tailor a training course to suit your organisation s need - training@vas.org.uk 9 course - 95 (discounted) for voluntary organisations, 190 for all others. Effective Management of Remote Working Staff - Afternoon Recognising and Reducing Staff Stress and Anxiety - Mindful Leadership - Recruiting and Selecting New Staff - Preparing for Management - Contents Personal Development - Page 30 Time Management - Improve Your Confidence - 2 mornings Improve Your Memory - Morning Introduction to Mindfulness - Assertiveness - New Year, New You - Planning for Retirement - What are My Options? - Volunteer Management - Page 31 Organising Your Volunteer Programme - Attracting and Keeping Volunteers - Supervising and Supporting Volunteers - Volunteers and the Law - Morning Motivating and Retaining Volunteers - Afternoon Discounted rate for bookings on some courses in this category See page 31 for more details Working with... Mental Health - Page 32 Suicide and Risk Assessment: An Introduction - Morning Understanding Self-Harm - Spirituality and Cultural Differences in Mental Health - Coping with Loss and Bereavement - Mental Health Needs of Children and Young People - Introduction to Therapeutic Strategies for Non-Therapists - Morning Introduction to Cognitive Behavioural Therapy (CBT) - Asperger Syndrome - Hearing Voices - It s More Common than you Think! - Understanding Eating Disorders - Mindfulness in Health and Social Care Settings - Mental Health Needs of Refugees and Asylum Seekers - Mental Health and the Law - Coping with Multiples: Keeping One Step Ahead of Newborn Twins - Morning BOOK ONLINE SAVE 5% ON MOST COURSES See page 10 for more details Working with...your Service Users - Page 35 Difficult Behaviour in Young People - Skilled Helper - Safeguarding Children and Vulnerable Adults - Facilitating a Group - Skills for Managing Therapeutic and Support Groups - Facilitation Skills - Angry and Aggressive Behaviours - Coaching Skills to Support Behaviour Change - Mindfulness and Working with Children and Young People - Co-production - Working Together for Great Results - Professional Boundaries for Frontline Staff - Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

10 Enjoyed it from start to finish. 10 For full course descriptions and to book online visit - Contents Fundraising - Page 37 Individual Donations - Introduction to Fundraising - Half day Aims, Outcomes and Impact - Half day Reaching Communities Master Class - Using Social Media in Fundraising - Half day Making a Good Application to Charitable Trusts and Foundations - Diversify Your Income - Half day Preparing Your Awards for All Application - Half day Finding Funders - Half day General Information - Page 38 Booking Form - Page 39 Course Times Full Day Courses: We ask participants to be at the venue for 9.15am to register, so that courses can start promptly. Courses usually finish by 4.00pm. For details of specific courses, check our website, or the joining instructions sent to you when you book. Half Day courses: Arrive at 9.15am for morning courses, which finish at 12.30pm. Arrive at 1.15pm for afternoon courses, which finish at 4.30pm. Course Costs The costs of standard, non-accredited courses are in the table below. We offer a 5% discount on most online bookings on VAS courses. We cannot apply this reduction to longer accredited courses, and, unless we specify, the discount cannot be used in conjunction with any other special offer. Prices for other courses appear in the course descriptions in this document and on our website Cost Bands ½ day 1 day 2 days Course price Discounted price for voluntary or community groups On the course, I was made to feel like an important member of the group even though I have little experience. Convenient and a good value opportunity to gain a valuable qualification.

11 Every practitioner should have this course under their belt. We can tailor a training course to suit your organisation s need - training@vas.org.uk 11 Tailored Training for your Organisation If your organisation has a number of people needing the same training or development, it can be more affordable to organise training at your own premises. Tailored Training directly meets your organisational needs, and is built around your requirements takes place on your premises - at a time and date to suit you is based around your organisational practices and policies is matched to your staff team, volunteers or management committee uses all of VAS training s expertise in developing, commissioning and evaluating training costs less per head than booking individuals on courses If your training can be organised for a date in any of Sheffield s school holidays, we should be able to provide a training room at The Circle, free of charge. We also offer one-to-one meetings and small group sessions held by VAS specialists. These include: Using Social Media Setting up financial procedures Developing policies and procedures QuickBooks To discuss your organisation s training needs please contact us at training@vas.org.uk or call Examples of tailored training we have organised Tailored Training for your Organisation Depending on the nature of the training and the amount of development or tailoring needed, prices range from around 800 to 1000 for a one-day course on your own premises, and we offer a 20% discount for Voluntary Organisations. Choose an off the peg course or ask us to design and commission a course just for you. This can be either based on courses from this programme, or be a more bespoke event to meet your specific needs. If you do not have enough people to make a tailored course viable, contact us and we will see if we can match you up with others wanting the same thing. Examples of popular Off the peg courses: Health and Safety at Work Certificate Emergency First Aid Certificate Performance Management for managers and supervisors Supervising and Supporting Volunteers PTLLS (Award Level 3 in Education and Training) Examples of more bespoke training: Peer mentoring Working with difficult behaviour Customer Service Developing support plans Running consultations through focus groups Management skills for new managers A new team supporting someone who self-harms needed an insight into the reasons for her behaviour, and what to look out for in order to provide an appropriate level of support. VAS commissioned an expert trainer with personal experience of these issues, who designed and delivered a course tailored to meet their needs. The team said that this open and practical approach to their concerns completely answered their questions and they now feel confident that they can deliver the support this service user needs. Following re-structure, an organisation needed to ensure that all team leaders completely understood their role, and how to improve the competence of their team members. VAS organised a two-day course covering the logistical aspects of project management, and the skills required to supervise team members, and to deal with difficult situations. Following the sessions, the trainer wrote a comprehensive report for the organisation, with suggestions for ways to support the new team leaders and to promote ongoing development. The organisation reported that attendees had embraced the training and shared their experiences and expertise. This has led to a more coherent approach to team management and project delivery.

12 Very informative - fantastic networking opportunities. 12 For full course descriptions and to book online visit - Event Management Service Event Management Service Whatever your role in your organisation, being asked to organise an event can be daunting, with a huge amount of responsibility and time attached to it. Most organisations that try organising their own events realise at some stage that they could have done with some expert help - often on the day of the event! If you want your organisation to be remembered for the success of your event and not for the things that didn t go too well, our experienced Event Management team can co-ordinate your occasion so that everything runs smoothly. Established in 2007, VAS Events has organised many functions over the years including AGMs, seminars, fundraising/black tie evenings, networking sessions, launch parties, and community events. You may need a full event management service, or help with just a few aspects - the choice is yours. There are many areas of organising an event where we can help including:- Venue search and selection Bookings service Sourcing speakers and facilitators Marketing, publicity, and PR Transport Catering Staff on site to oversee and co-ordinate the event Design and distribution of invitations Preparation of delegate packs Delegate name badges Overnight accommodation Special equipment Reception/Meet and greet Event stewards You did a great job. The event was very successful. We can help you organise a conference for 80 people for as little as 200. Services available include, taking and confirming your bookings, acting as a point of contact for your delegates, producing delegate name badges, compiling and completing the attendance list, two members of our team staffing a reception desk and meeting and greeting your attendees. To talk about how we can help with your next event, please contact us at eventmanagement@vas.org.uk or call Thank you for your hard work and careful attention to detail in planning our AGM.

13 We can tailor a training course to suit your organisation s need - training@vas.org.uk 13 Accredited Courses VAS offers a range of qualifications and we work as flexibly as possible to meet the various preferences and learning needs of our customers. In particular, we realise that qualifications are expensive - not only in money, but also in time out of work to attend sessions, so we offer some qualifications on a roll on - roll off online learning basis, with the option of adding face-to-face sessions. If you are interested in any of our learning opportunities that lead to a qualification please come to one of our Qualification Surgeries. These are held at The Circle on the first Tuesday of every month. You can come in at any time between 2.00pm and 5.30pm to discuss all of the options and find the right qualification and course for you. Please contact us in advance, so we can make sure a member of the Training Team is available to talk to you. Accredited Courses Alternatively, contact us to discuss the options at training@vas.org.uk or telephone Qualifications for Volunteer Managers and Co-ordinators Nationally-recognised qualifications in Volunteer Management. Level 3 Award Suitable for aspiring volunteer coordinators, and those with more experience. Level 4 Award Suitable for people with significant experience of volunteer management, whether or not they are currently in this post. Level 4 Certificate Suitable only for volunteer co-ordinators and managers who are currently in a position to carry out real-life changes to a volunteer programme. Start with the Level 4 Award, then add 6 credits from the choice of work-based Units. These qualifications were developed by Awarding Body Certa, with the support and guidance of Volunteer Centres and Managers in Yorkshire and Humber. Voluntary Action Sheffield was part of the development team, and the first Centre to offer the full range. Length The Level 3 Award (6 credits) can be achieved in 60 hours, with 90 hours required for the Level 4 Award (9 credits). The Level 4 Certificate (15 credits) requires about 150 hours of work. About 18 hours of this will be in the three, one-day sessions (see Underpinning Knowledge below). Underpinning Knowledge We run three, full-day courses that underpin the Qualifications and they are repeated three times each year, on different weekdays. Organising Your Volunteer Programme Attracting and Keeping Volunteers Supervising and Supporting Volunteers You can find details of these courses at or on page 31. Choosing and working towards your Qualification Once you have attended the three one-day courses, choose whether to go for Level 3 or Level 4 and let us know. We will register you on the online course, which has additional learning resources, discussion forums, guidance and tutor support, plus the assignments and tasks required to achieve the qualification. Individual tutorial support is available online. Group tutorials will be arranged on demand. Costs The underpinning one-day courses costs 265 if booked as a set of all three courses. Like all our long accredited courses, the same price applies to people from all sectors and sizes of organisation. In addition to the cost of the underpinning courses Level 3 Award costs 150 Level 4 Award costs 200 Level 4 Certificate costs 300 If you wish, you may complete the Level 4 Award and add additional Units to get your Level 4 Certificate. Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

14 14 For full course descriptions and to book online visit - Accredited Courses Award Level 3 in Education and Training (PTLLS) 9, 16 and 23 and 30 September, 14 and 28 October 2015, repeated 4, 11, 18 and 25 April, 9 and 23 May. Previously known as PTTLS, this is the gateway national qualification for new teachers of adult learners. The content covers the role, responsibilities and boundaries of the teacher in the lifelong learning sector, so that they are able to create effective and stimulating opportunities for learning through high quality teaching that enables the development and progression of all learners. Your qualification will be the newest version of the 12-credit, Level 3 Award. 6 full days in class, with a further 80 hours of coursework to be completed in your own time. This course will help you to: Understand roles, responsibilities and boundaries of your role in relation to teaching Understand appropriate teaching and learning approaches in the specialist area Demonstrate session planning skills Understand how to deliver inclusive sessions which motivate learners Understand the use of different assessment methods and the need for record keeping For new teachers / trainers / tutors, people who intend to deliver training as part of their job role, and teachers who do not currently have a qualification. These courses can be booked online, or you can join the waiting list course to be kept informed of future courses. Classroom-based course 465. The Award Level 3 in Education and Training is also offered as an online course, with one day in class, for experienced trainers who need to gain a qualification. This course can be started at any time - whenever you are ready - but you may have to take a flexible approach in order to attend a group session for teaching observations. When you are ready to start your course, telephone or training@vas.org.uk Online course 350. Qualifications for Managers, Supervisors and Team Leaders We offer Level 3, 4 and 5 Awards in Leadership and Management, accredited through the Institute of Leadership and Management. Level 3 is designed for Line Managers and other management roles at that level. This might include Project Managers, Team Leaders and Supervisors. Your job title is less important than your responsibilities. Level 4 is for managers with a higher level of responsibility and those working at Level 3 (Line Managers, for instance) who feel able to do a more advanced course. Level 5 is for Managers and Leaders with a more senior role or a greater breadth of responsibility. ILM qualifications allow you to achieve your Award through working on your choice of a combination of Units from a short list. All Units are based on applying knowledge in your workplace. We offer online tutoring and resources to guide you through the underpinning theory. Some of our one-day courses are directly linked to the ILM qualifications. You can choose to attend these if you need to build up your underpinning knowledge. Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

15 We can tailor a training course to suit your organisation s need - training@vas.org.uk 15 Level 3 Award in Leadership and Management Designed to support firstline managers, Project Managers and those in senior team leading positions. Our course includes foundation study to give you an overview of the management role. This Award requires you to complete at least two Units (a minimum of 4 credits), chosen from a list, and we will help you to design your learning path. Options include: Solving problems and making decisions Planning change in the workplace Understanding how to motivate to improve performance Understanding organising and delegating in the workplace Accredited Courses The Award Level 3 costs 250 plus ILM registration fee (currently 75). Book online when you are ready to choose and start your ILM Award. Level 4 Award in Leadership and Management For course details and costs, please contact Training by at training@vas.org.uk, or telephone Level 5 Award in Leadership and Management Designed to support middle and senior managers, including trustees and other leaders. Our course includes foundation study to give you an overview of the management role. This Award requires you to complete at least two Units (a minimum of 6 credits), chosen from a list, and we will help you to design your learning path. Options include: Managing improvement Making a financial case Managing for efficiency and effectiveness Developing and leading teams Managing individual development The Award Level 5 costs 450 plus ILM registration fee (currently 92). Book online when you are ready to choose and start your ILM Award. Excellent content, very pleased I booked. Enjoyed it and found it very useful for my role. Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

16 16 For full course descriptions and to book online visit - Accredited Courses Prefer to learn in a group? Some of our one-day courses directly support ILM qualifications Change Management - Supports ILM Level 3 Unit: Planning Change in the Workplace 7 October 2015, repeated 21 April Making Good Decisions - Supports ILM Level 3 Unit: Solving Problems and Making Decisions 10 November 2015, repeated 6 May Managing Performance - Supports ILM Level 3 Unit: Understanding how to Motivate to Improve Performance Supports ILM Level 5 Unit: Managing Individual Development 29 January, repeated 29 June Managing Improvement - Supports ILM Level 5 Unit: Managing Improvement 4 February, repeated 1 July Developing Organisational Efficiency and Effectiveness - Supports ILM Level 5 Unit: Managing for Efficiency and Effectiveness Supports ILM Level 3 Unit: Understanding Organising and Delegating in the Workplace 7 March, repeated 4 July Developing and Leading the Team - Supports ILM Level 5 Unit: Developing and Leading the Team 8 December 2015, repeated 19 April Full details, including course content and price, can be found on pages 24, 25 and 28 or online at We deliver lots of non accredited management courses, you ll find them on pages I personally have gained a vast amount of skills, knowledge and experience by undertaking the course. I really enjoyed it and felt it has been a positive learning experience. Accredited courses and other non-standard courses are priced in the course information in this programme, and online at

17 We can tailor a training course to suit your organisation s need - training@vas.org.uk 17 Administration Course Date Duration Description Minute Taking Skills 14 September, repeated 4 December 2015, 29 February, 17 May, and 5 July Morning For anyone who takes minutes, this half day course will help you to understand the role of minute-taker and how to service a meeting, consider different types and styles of minutes, practise taking minutes and consider practical ways to deal with difficulties. Administration Receptionist Skills 14 September 2015 Afternoon For people who act as a visitor s first point of contact. Understand the role of a receptionist, how to use questioning skills to identify visitor needs, juggle tasks without losing your cool and handle difficult customers. Event Management 19 October 2015 For anyone who wants a basic understanding of managing an event. Includes: understanding what will be expected of you before, during and after the event; planning the event from scratch; site planning and health and safety; promoting your event. Developing Effective Telephone Skills 4 December 2015 Afternoon For people whose important work is over the phone: understand the impact of your verbal style; build rapport without visual cues; questioning and summarising skills; responding to difficult callers; when and how to take messages. Admin Excellence 4 December 2015 Morning For administrators who have some experience. Understand and value the impact of the administrator on an organisation s success; manage time and competing demands; become more organised through planning your work effectively; develop coping strategies for when the pressure is on. Approaching Difficult Behaviour Effectively (Reception and Administration Staff) 24 February For those working in customer services, on reception, at advice or drop-in centres. Differentiate between difficult and unacceptable behaviours; discover what helps and what hinders ; develop active listening, rapport building and other helping skills; feel confident about dealing with anger and aggression. Looking to gain some other useful skills? Take a look at our Personal Development courses on page 30. This course has given me more confidence in what to do. It gave me the information needed to support me in my job. Need help organising an event? Our Event Management Service on page 12 can help. course - 95 (discounted) for voluntary organisations, 190 for all others.

18 18 For full course descriptions and to book online visit - Communicating Communicating Course Date Duration Description Motivational Interviewing 20 October 2015, repeated 12 April Designed to give learners the required knowledge and skills to introduce and use motivational interviewing in the workplace. For anyone involved in helping people to recognise and overcome barriers to behaviour change. Also for those who wish to develop their knowledge and skills of different approaches to working with service users. NB - this is not a mental health training course. Presentation Skills and Public Speaking 16 November 2015, repeated 14 June For anyone who has to talk to groups, small or large. Gain confidence and learn to control your nerves; prepare your talk and target it for a particular audience; learn how to use the most common presentation tools and techniques; hold the interest of your audience and deal with difficult questions. Successful Consultation Events 25 November 2015 This course will help you to gather ideas about different consultation event methods; set clear goals and meaningful outcomes; maximise attendance; discover creative ideas for gathering and recording feedback; brief facilitators to ensure reports reflect feedback. Introduction to Advocacy 26 November 2015 For anyone who has just moved into advocacy work or is thinking of doing so. Consider the benefits of advocacy; identify the main types of advocacy and distinguish advocacy from other support activities; learn eight points of good practice from a Charter of Core Values and Standards; practice the key technical and soft skills needed to undertake advocacy. Negotiation and Influencing Skills 22 February Negotiation and influencing skills are used daily by almost everybody. This course explains the theory and practice of entering into successful negotiation. Suitable for anyone who is new to negotiation or looking to develop their skills and confidence in negotiation and influence. MailChimp - A Powerful Way to Manage Distribution 22 February For anyone with responsibility for sending e-newsletters and e-communications for their organisation. MailChimp is a free online software package that allows you to create and monitor targeted campaigns and newsletters. Learn how to design clear and eye-catching s and view detailed reports so you can track how effective your e-communications are. Consultations Through Focus Groups 25 February This practical and participative one day course provides an opportunity to learn how to use focus groups effectively as part of a consultation process. Understand what is meant by the term focus group and recognise the advantages and disadvantages of using them in consultations; decide if focus groups are the right approach for you to use; plan and facilitate a focus group session, including virtual focus groups. Marketing for Small Organisations 10 March Marketing isn t just for the big boys! Getting your organisation known, loved and respected is what marketing is all about, so small organisations stand to benefit even more from good planning, accurate targeting, effective use of words and images and smart strategies that minimise cost and maximise impact. Running Effective Meetings 14 March Morning How often do you complain about yet another hour or two spent in an unproductive or badly run meeting? Discover ways to make meetings more effective for you and everyone else - from different ways to approach organising and holding a meeting, to Chairing skills and dealing with time-wasting behaviours. For everyone who groans when they see yet another meeting in their diary. course - 95 (discounted) for voluntary organisations, 190 for all others.

19 We can tailor a training course to suit your organisation s need - training@vas.org.uk 19 Course Date Duration Description Talking to Strangers and Networking Effectively Using Role-play and Other Creative Training Methods 14 March Afternoon For some, chatting to people we meet in the course of our work is just natural, but for many of us it s something we shy away from. This session will help boost your confidence in your ability to network. Understand what networking is; enhance your communication style; find the right networking opportunities; make use of LinkedIn as a networking tool. 18 March Everyone groans when you mention role-play but we know that this is one of the most powerful training methods for skills practice. Discover the power of role-play and how to use it effectively in your courses; overcome reluctance and learners anxieties about taking part by implementing a range of strategies to make role-play learner-friendly ; develop your training creativity. Suitable for trainers, whether experienced or relatively new. Communicating Train the Equality and Diversity Trainer 13 May This course helps you to design a basic Equality and Diversity course that can be delivered to your staff and volunteers. It covers what should be included in an Equality and Diversity course, how to motivate learners, and engage them in learning, assess learning and continue to improve your delivery. Suitable for everyone who would like to be able to deliver inhouse training in Equality and Diversity. Develop Your Marketing Plan 13 June This course will help you to understand key marketing terms and how they can be applied in your organisation; reflect on the most useful marketing and publicity methods for your organisation; devise a timetable to produce your marketing plan. Using Desktop Publishing to Create Newsletters and Other Publications 7 July Exploration of how to engage your target audience through the creation of newsletters and articles that people look forward to reading. Using DTP (Desktop Publishing) software to create and manipulate content or circulation in print. The DTP software used is Serif Pageplus, which is available as a free download that will do just about everything you need. Bring your own laptop and we will load the free software for you, or help you to download it on the day. Communicating via social media? Our ICT courses starting on page 22 may help you. I am very pleased with everything I have learnt. It was enjoyable and very worthwhile. I m glad I made the trip. course - 95 (discounted) for voluntary organisations, 190 for all others.

20 20 For full course descriptions and to book online visit - Essentials Essentials Course Date Duration Description Emergency First Aid at Work (HSE accredited) 15 September, repeated 5 November 2015, 13 January, 8 March, 18 May and 11 July This is a one-day Health and Safety Executive (HSE) recognised First Aid course. For anyone who wishes to be an appointed first aider in their workplace, and for those who want to be prepared for emergencies at home or at work. There is a 5 certificate charge, in addition to the course fee, and learners must bring photo ID (e.g. passport, photo drivers licence) with them to the course. Data Protection 25 September 2015, repeated 17 February What do organisations need to do to comply with the 1998 Data Protection Act? We will look at the principles of good Data Protection practice: what you need to know; what steps you must take to collect, keep and dispose of data. Broadening Engagement 15 October 2015 Afternoon If you want to effectively engage all sectors of your community, and you know that you are better at reaching some than others, this session is for you. You will come away with strategies and ideas to broaden engagement, and the confidence to put them into place. Health and Safety in the Workplace (HABC accredited) 12 November 2015, repeated 6 July This training is designed to give learners the required knowledge and skills to be health and safety aware and to carry out risk assessments of their environments. The course includes a short exam and is accredited by the Highfield Awarding Body for Compliance (HABC) at Level 2. There is a 15 certificate charge, in addition to the course fee, and learners must bring photo ID (e.g. passport, photo drivers licence) with them to the course. Food Safety (with optional HABC certificate) 2 March This course covers the legal requirements for people handling food. If you are in a non-commercial environment and preparing food in an informal group setting, such as lunch clubs, an in-house certificate is sufficient evidence of learning. If you are working in a more formal setting, or if you require a full Level 2 Food Safety certificate, then you will be able to take the test at the end of this session at an additional cost of 15. You must bring photo ID if you want certification. Everyday Sexism - Issues Facing Girls and Women in the UK in 14 April Outrageous Twitter comments about women on banknotes, no maternity leave for MPs. More than 30 years after the Sex Discrimination Act, women continue to face challenges in many aspects of their lives. This session will explore some of the key factors in education, employment and everyday life and consider what we can all do to challenge unhelpful stereotyping and promote equality between women and men. Have already recommended the course, because of the outstanding teaching of the tutor. Loved every minute of it. course - 95 (discounted) for voluntary organisations, 190 for all others.

21 We can tailor a training course to suit your organisation s need - training@vas.org.uk 21 Finance Financial Management and Payroll Do you know what your financial responsibilities are with regards to HMRC, Charity Commission and Companies House and can you support your organisation s financial planning sustainability? For trustees, board members, managers and anyone responsible for financial management and payroll. Finance Special Deal on Our Finance Courses There are four modules to choose from in relation to Financial Management and Payroll, depending on your requirements. Book all four at the reduced rate of 190. This offer is for all organisations, regardless of sector. Module One Financial Practices and Procedures 24 September 2015, repeated 21 January Half day Establish and understand the need for financial practices and procedures, and design financial practices and procedures for your own organisation. Please bring your own laptop to this session, tablets are not advisable. Module Module One Two Financial Budgeting Practices and and Cash Procedures Flow September September , Repeated repeated 21 on January 13 January Half morning day 1 afternoon Establish Create, develop and understand and monitor the budgets need for and Financial cash flow Practices forecasts. and Procedures. Design Financial Practices and Procedures for your own organisation. Module Three Essential Payroll 3 November 2015, repeated 16 March Morning Understand the legal responsibilities of employers with regard to HMRC requirements and Auto Enrolment pension schemes. Calculate payments to employees including SSP & SMP. Module Four Understanding Management Accounts 3 November 2015, repeated 16 March Afternoon Read and understand management accounts. Identify key financial issues. Understand how decisions will affect the finances of your organisation. Please bring your own laptop to this session, tablets are not advisable. Course Date Duration Description Financial Planning (including Budgeting and Cash Flow Preparation) 24 February, repeated 8 June Using fully worked examples, this course will enable you to produce detailed forecasts for your organisation, to model different scenarios and allow you to plan for the future. For people who set up and manage an organisation s financial planning and reporting. You will need to know how to use a spreadsheet prior to attending this course. The trainer will be happy to advise you. Being a Treasurer 3 March Afternoon The treasurer has a key position in any community group and it s not always an easy role to take on. This short training session looks at good financial practices, simple bookkeeping and managing grants - a must for all of you in charge of the money! QuickBooks We offer one-to-one training on QuickBooks, or a trainer can visit your premises if you have a larger number of people who need training on this accounts software. Training is designed exactly around your needs: a complete beginner can be up and running with QuickBooks basics within three hours. More advanced users might want just one or two hours to look at reports or setup. Please contact our Community Accountancy Team on if you would like to discuss this option. course - 95 (discounted) for voluntary organisations, 190 for all others.