HealthyCT Online Bill Pay

Transcription

1 HealthyCT Online Bill Pay User Guide for Enrollment and Online Payments

2 Table of Contents I. Enrollment Process: On-line Bill Pay Page 1 II. Payment Process- Pay Your HealthyCT Bill Online A. One-Time Payment Option Page 7 B. Recurring Payment Option Page 9

3 I. Enrollment Process: Online Bill Pay Important Note: This setup is a one-time process. Step 1: Go to the HealthyCT Bill Pay website at You will see the login screen below: Step 2: Select the Enroll button to start the process. Step 3: Tell Us About Yourself. Enter your Member ID# and Date of Birth and select Validate Account. Important Note: Your Member ID# is the first 14 digits on your HealthyCT ID Card. Do not include the last three digits. (i.e. person code 001, 002, 003). Date of Birth must be entered as an eight digit number. Format: MM/DD/YYYY. Step 4: Your Name and Billing Address/Contact Information. Once the information is validated, you will be prompted to continue the enrollment process. Complete the Your Name and Billing Address and Contact Information sections and select Continue to Step 2. Required fields are noted with an asterisk (*). You will see the screen below: 1

4 Step 5: Create Your Account. Under the Your Login ID section, create a unique login ID and password. Important Notes: You need to set up a strong password based on the guidelines in the screen below. We recommend you keep a copy of your login ID and password in a safe place. Passwords are case sensitive. You will need this information for all future logins. The system will prompt you with the password requirements as noted in the screen below: 2

5 Step 5a: Pick Your Security Image. Under the Your Security section, select a security image and label your image. You may use the one populated or select either the Previous or Next buttons until you find the desired image. Please note that the image label must be at least 6 characters. Step 5b: Pick Your Security Questions. You will be required to select 5 security questions (click the down arrow in each security question field to see the available choices). You will then need to type in the corresponding answers in the boxes next to each of your selected questions. Step 5c: Accept the Terms of Agreement. Under the Terms of Service Agreement, click on the Terms of Service, read this section and when complete, click on the box to agree to the terms. Please note that this is required in order to continue the enrollment process. Once everything has been completed on this page, click on Continue to Step 3A Step 6: Payment Account Setup. Select an account type by clicking on the down arrow in the Select Account field. You will be asked to provide either the credit card or banking information for the payment method you want to use to pay your bill (see page 7-11 for instructions). Once completed, select Continue to Step 3B. You will see the screen below: IMPORTANT NOTE: You will be required to have a bank account or credit card on file. You may choose to set this up now or upon your first payment. If you chose to set this up later, select No Payment Account. 3

6 Step 7: Activation . Provide at least one address to link your account to. This is a requirement as an activation will be sent to this address, as well as any other type of confirmation or notification s you desire. Select SEND ACTIVATION . You will see this screen below: 4

7 Then, you will see the screen below: Step 8: Check Your Inbox. Open the and click Please click on the button below to activate your HealthyCT Member Bill Pay Account. By clicking this link, you will be directed to the final step in the enrollment process. Important Note: You should expect an to arrive in your inbox within 10 minutes. Please be sure to check your SPAM/junk folder if you do not see the in your inbox. 5

8 Step 9: Activation/Confirmation Screen. The link in the will activate your account. You will see the activation/confirmation screen below. Click Continue and you will be taken to the login screen. Login with the login ID and password established in Step 5 above. Congratulations! You have now successfully enrolled in HeathyCT s Online Bill Pay. Proceed to the next section to make your payment. 6

9 II. Payment Process- Pay Your HealthyCT Bill Online A. For One-Time Payment Option Step 1: Go to the HealthyCT Bill Pay website at Step 2: Log in using your login ID and password. Important Note: Password is case sensitive. Step 3: Select Pay My Bills. This would be the option to choose for a one-time payment. If you would like to set up a recurring payment, see page 9. Step 4: Enter the payment amount and hit the Tab key. Step 5: Pay Your Bill. Under Payment Actions, select the account using the drop down arrow. You will either select your saved payment method, or, if no payment method has been set up yet, select either credit card or bank information and complete the 7

10 form as required. Read the agreement and click Agree. Then, click Continue. If you need an illustration of the required information for credit cards or bank account setup, see the examples on page 11. IMPORTANT NOTE: You will be able to skip the payment method setup at this time if you have already completed your payment account setup in step 6 of the Enrollment Process: Online Bill Pay. Step 5a: Select Pay On Date (Payment Date). This date can either be the current date or, if desired, a future date can be selected. IMPORTANT NOTE: Please allow up to one business day from the selected payment date for your payment to be posted to your account. See the text in blue at the bottom of Pay My Bill as a general guideline for the posting timeframe of your payment. Step 5b: Confirm/Enter Payment. Review your bank or credit card information and confirm the payment is properly setup. Then click Continue. Step 5c: Verify Payment. Review the Terms and Conditions, checkmark the box below agreeing to the terms of the payment and click Pay. You will see the screen below: 8

11 Step 6: Payment Confirmation. You will receive a confirmation of your payment to the address on file. If you would like, you can print a copy or simply write down your confirmation number for proof of your payment. The confirmation screen of your payment will appear as shown below: B. For Set Up of a Recurring Payment Step 1: Go to the HealthyCT Bill Pay website at Step 2: Log in using your login ID and password. Important Note: Password is case sensitive. Step 3: Select Add or Delete a Recurring Payment. This would be the option to choose for a recurring payment. If you would like to make a one-time payment, see page 7. 9

12 Step 4: Complete the required information noted with an asterisk (*) in the screen below: Step 4a: Select Your Payment Name. This is for your records only. Step 4b: Select Your Payment Terms. This includes when you will pay your bill each month, how much you will pay and when to stop the payments. Important Note: If your coverage with HealthyCT cancels or terminates, it is your responsibility to delete any recurring payments. Payments will continue to be processed until you do so, regardless of your eligibility status. In addition, if your rate with HealthyCT changes, you will need to delete the current recurring payment and add a new one based on the new rate. The system will not automatically update the payment amount. Step 4c: Select your Payment Account. You will either select your saved payment method, or, if no payment method has been set up yet, select either credit card or bank information and complete the form as required. If you need an illustration of the required information for credit card or bank account setup, see the examples on page 11. Important Note: Please allow up to one business day from the selected payment date for your payment to be posted to your account. 10

13 Step 4d: Confirm Recurring Payment. Read the agreement and check the I Agree box. Then, click Submit. Click OK to save the Recurring Payment. You will see the screen below: Example of information needed for checking or savings account payment setup. You will see the screen below: Important Note: All required fields are noted with an asterisk (*) and must be completed before your payment can be processed. Example of information needed for credit card payment setup. You will see the screen below: 11

14 Important Note: All required fields are noted with an asterisk (*) and must be completed before your payment can be processed. Congratulations! You have successfully set up your Online Bill Pay with HealthyCT. If you should have any further questions concerning HealthyCT Online Bill Pay, contact the Customer Service telephone number on the back of your member ID card. 12