Telecommunications Disaster Recovery and business continuity Services. copyright 2006 Corpotel, inc /

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1 Telecommunications Disaster Recovery and business continuity Services

2 CorpoTel Services Our portfolio of services in MIS and Telecom can greatly assist your company We have provided disaster planning and Disaster-line services for Applica Consumer Products, Centennial, Sandals Resorts, and many other clients. Hosted IP- PBX Services MIS Services Small business Telecom Management IT/Telecom Disaster recovery/ Business continuity

3 Definitions DISASTER RECOVERY Whether there is a plan in place or not, refers to the process of restoring normal operations after a disaster has occurred BUSINESS CONTINUITY Ability to continue operating in the event of a disaster whether caused by humans, nature or other circumstances. DISASTER-LINE tm Inexpensive VoIP service that delivers out-of-state services to provide to employees, vendors and customers in case of an emergency. It becomes part of your disaster recovery and continuity plans. See next slides for definitions. Hero Those whose foresight and initiatives puts themselves and their companies at a minimal risk position and provide for their safety.

4 Disaster Recovery Overview Many organizations have strong business recovery plans for their mainframe and main-computer systems, NONE for Telephone Systems and communications. Disaster Recovery PBX (DR-IPBX) is a Service that, in the event of a disaster, ensures business continuity. THREE MODES (simple, complete, comprehensive): Specially designed Auto-attendant pre-established with company contacts and routing numbers, primarily to cell-phones or other locations, Complete system with above, plus other services to facilitate the support of the business continuity plan ( voice mails, auto-attendants for customers, employees, vendors, conferencing rooms, and other, Optional: Also duplicating existing premises structure, including company greetings, employee extensions, and ACD queues to maintain caller experience ( routed to cell phones, IP-Phones, Soft phones or other answering services) Reroute all incoming calls BEFORE they reach your carrier to ANY number of locations and devices ( cell phones, phones, IP-Phones, Soft-phones) Same optional as above

5 Service Benefits Business continuation in the event of a company or regional disaster Backup phone system automatically takes over within seconds Maintain contact with customers, clients, suppliers, and others Employees can communicate with each other, receive critical instructions and leave or pickup messages. Nothing new for employees to learn Can be implemented everywhere, or only for key functions Easy implementation and management via the web No hardware or software to buy, install, or maintain

6 Details Package A Basic DR service, simple re-routing of calls no frills, no thrills.. Package B Complete emergency kit : 800 number, Auto attendants with messages to customers, partners, and employees, voice mail, conference room, and other features, including updates, drills, etc. Package C Package B plus PBX services. Users can use IP-phones or cell phones as extensions of a re-created PBX simulating the regular PBX services. Package D Package B designed for CISCO CALL MANAGERS: Upon failure of a CISCO CM, or Branches losing visibility of main CM, all extensions will automatically be routed to our Hosted platform preserving the ability to call between themselves, and dialing out to the PSTN. If combined with package B, call re-routing for inbound can also take place Package E Upon pre-arrangement with your carrier's), and implementation of routing plan, customer may activate system at any time, and all calls will be rerouted to any numbers as determined in the setup through a web driven process.

7 Disaster Recovery Package A SIMPLE ROUTING TO DESIGNATED NUMBERS Calls will start flowing to the Auto-Attendant at the prearranged 800 number Or forwarded to that number, and from there will be routed to pre-arranged numbers, such as cell-phones, other locations, etc Components 1 Toll Free Number 1 Auto Attendant with call routing Dial By Employee Name Add and changes done through Customer Service Price Setup Fee: $500 MRC: $3.50 per end point/line US Traffic: $0.04 /min International Traffic based on Rate Table

8 Disaster Recovery Package B Emergency Management system Not only calls will be routed, as in package A, but also there will be voic s, conference rooms, online bill management to track calls, fax line (electronic) and voice mails forwarded to . This package is very suitable as part of a complete disaster recovery and business continuity plan and can be customized to the companies requirements and needs. Components Package A + 1 General Voic 1 Virtual Fax forwarded to an Online Bill Presentment Dial Out Capabilities 1 Phone Conference Room Twice a Year Drill Monthly End Points Update Price Setup Fee: $1000 MRC: $5.95 per end point/line US Traffic: $0.04 /min International Traffic based on Rate Table

9 Disaster Recovery Package C Emergency Management system PLUS PBX REPLICATION ( or in case of PBX failure) Same COMPLETE package as Package B, plus recreation of the PBX for key extensions with PBX functionality. Not only calls can be routed as per Auto-attendant requirements to cell phones, sat phones, etc, but ALSO calls can be sent to the outsourced emergency PBX system where call transfer, hold, forward and other functions are available. PRE-INTEGRATION with OTHER customer PBX s is AVAILABLE Components Package B + Automatic Failover of IP Phones to the service Requires Cisco IP Phones Price Routing component (package B) Setup Fee: $1000 MRC: $5.95 per end ROUTED point/line US Traffic: $0.04 /min International Traffic based on Rate Table Hosted pbx component: Setup Fee: $34.95 per Phone extension MRC: $8.95 per PBX EXTENSION end point US Traffic: $0.04 /min International Traffic based on Rate Table IP-phones / Soft phones Provided by customer or Corpotel. Auto Attendant Online Bill PSTN Disaster Recovery System PSTN X PBX X Internet Voic 12 Conferencing Service HOME OTHER IP Phones or Soft-Phones LOCATION B, OR LOCATION A (in case of PBX failure) LAN Switch IP Phones

10 Hosted PBX component *4 *1 *3 *2 SCENARIO for : *1 IP-IP connectivity *2 PARALELL PSTN termination *3 Seamless extensibility *4 Potential PBX integration -PBX failure -Carrier Failure -Business continuity

11 CISCO Call Manager Disaster Recovery Package D Components Requires Cisco Phones Package B + Automatic Failover of IP Phones to the service Price Same as Package B per end point PLUS: Hosted PBX setup: Setup Fee: $34.95 per Phone MRC: $8.95 per extension US Traffic: $0.04 /min International Traffic based on Rate Table Auto Attendant Online Bill PSTN Disaster Recovery System PSTN X PBX X Internet Voic 12 Conferencing Service X LAN Switch HOME OTHER IP Phones or Soft-Phones LOCATION B, OR LOCATION A (in case of PBX failure) LAN Switch IP Phones IP Phones

12 Package E - Telecontinuity Multiple carrier Multiple Location Aggregation of all forwarding capabilities Number of Lines Covered per Customer ,000 10,000+ PRICE TO THE INDIVIDUAL CLIENT Customer Price per Line $ 7.50 $ 5.75 $ 5.00 $ 4.75 $ 4.25 $ 4.00 Re-Routing Routing Of calls

13 Command and control console - Hosted PBX Can be managed From WEB -Routing can be managed from Web -Extensions -Voice mails - Conferencing - forwarding - call management - Each extension has It s own login/ password

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15 Basic routing and forwarding

16 Conditional Routing and forwarding Routing takes place based on - Caller - Time of Day Examples: - Call from CEO, All day, call me -Call from vendor xxx mo-fri. forward to extension 20 - Call from vendor 9pm- 5am send to voice mail

17 For additional information.. CALL FOR FREE CONSULTATION -- CALL CENTER / ENTERPRISE -- VOIP IP-PBX COLLOCATION -- DISASTER RECOVERY LINE -- PLANNING