NAVAN CNX200 Integrated Voice and Data Services Solution for Small Banking and Financial Institutions

Transcription

1 Warm Welcome

2 NAVAN CNX200 Integrated Voice and Data Services Solution for Small Banking and Financial Institutions Best of the Show Wireless & Mobile Solution Category

3 Presentation Outline Major Challenges faced by today s BFSI Industry Introducing Matrix NAVAN CNX200 Solution for Banking & Financial Firms Target Customers Profile Needs of Banking & Financial Firms and Matrix Convergence Solution NAVAN CNX200 Key Features, Hardware, Technical Specifications

4 Major Challenges faced by BFSI Industry and Matrix Solution NAVAN CNX200 Challenges Make sure customer gets all information and help whenever they want, 24x7 Solution NAVAN CNX200 Enhance professional visibility with Auto- Attendants, Voice Mail, SMS and CTI Connect other branches for daily communications Bypass PSTN toll and securely integrate branch offices over IP telephony Minimize telephony costs while calling to customers on mobiles and landlines Select the cost-effective route to reach customer using VoIP, GSM, CO Lines Instant reach to baking professionals and sales staff who travels a lot Easily connect with field employees using Mobile Softphone app. SPARSH M2S Future proof solution which is remotely manageable, flexible and scalable Standards-based voice, data, VPN and wireless solution, Web UI, TR-69, SNMP

5 Introducing Matrix NAVAN CNX200 Single Box Solution for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs

6 Solution for Banking & Financial Firms Single Box Solution for Integrated Voice, Data, Wireless and Internet Services Full Featured IP-PBX Multi-Site IP Telephony Smartphone Mobility Messaging Data & Security Up to 24 Users Ideal for Stand-alone and Multi-site Deployments Built-in POTS (CO), GSM/3G and VoIP (SIP) Trunks Advance Call Management Reduce Telecom Costs for Daily Communications Bypass PSTN Toll Charges 3-Digit Dialing Call Hold, Transfer, Conference, Forward Features Support Specialized Mobile Softphone App. for Android/iPhone Take Office Extension Wherever you Go Advance Call Management, Presence, IM, Video Calling, BLF, Voice Mail, Conferencing Voice Mail Auto-Attendants Music-on-Hold Computer Telephony Integration (CTI) to SMS Bulk SMS Conversation Recording Integrated Data Router Wi-Fi Access Point 8 Port LAN Switch SSL (Open) VPN IPsec VPN, PPTP, L2TP Built-in Firewall Access Control Suitable for Banks, Financial and Insurance Companies, Branch Offices

7 Target Customer Profile Target Customers Business Size Functional Diversity Major Requirements Customer Centric Financial Organizations Up to 30 Users per Location, (Sweet Spot 16 to 20 Users) Customer Support Executives Field Professionals Back-office Employees Tele-calling Staff Consultants and Professional Services Agents Receive Customer Calls for Banking, Informational service, Grievance Place Calls to customers for Sales Promotions, Payments, Reminders Superior Customer Calling Experience and Service Delivery Daily Communications with Branches for Quick Decision Making Reach Field Professionals and Sales Staff, Cost-effectively

8 Ideal Solution for Commercial Banks Financial Services Pension Funds Branch Offices Cooperative Banks Insurance Companies Mutual Funds Expanding Sites

9 Needs of Banking & Financial Firms and Matrix Convergence Solution

10 Minimize Telephony Costs, Expand Reach Banks and financial organizations pay huge telephony bills when calling to customers over landlines, mobile or international numbers for any kind of services, grievance and sales promotions. Need to be cost-effective for outbound calls made to customers Require automatic mechanism to route customer calls using least cost telephony mediums Enhance redundancy and backup plans to ensure business continuity and reliability Analog (CO) for Local / Regional Calls GSM3G Trunks for Mobile Calls VoIP (SIP) for Long Distance / International Calls Select the preferred medium of communication when calling to customers with Least Cost Routing 4 POTS (CO) Lines 2 GSM3G SIMs 8 VoIP (SIP) Trunks

11 Deliver Exceptional Customer Service over Phone In this internet age, with millions of handheld smartphones and online banking facilities, customers also expect quick information and better service on the telephone. Make sure high-value customer gets connected with required agents / departments, quickly Deliver superior services starting from when customer calls for an inquiry to getting a confirmation call from baking / financial officials Deliver Pre-recorded Greeting Messages to Customers whenever they Call, 24x7 Efficient handling of customer calls transfer to other dept., play music on hold, forward calls, conference Enterprise-grade call management features Superior voice quality and speed of operation One-touch speed dial

12 Enhance Image and Professional Visibility Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in handling customers effectively. Knowing customers name before they speak, preferences before they express and self-service experience enhances professional image among customers. CTI Link SMS Voice Mail Conferencing Music on Hold Auto-Attendant CTI Integration with Matrix TAPI Service Provider (TSP) Link TAPI 2.2 Support SMS Gateway (SMPP Server) to SMS Voice Mail with Personalized Greetings Multi Participants Conference Bridge Automated Greetings, Round-the-Clock Play Music or Information for Callers on the Hold

13 Connect Branch Offices, Cost-effectively In growing business scenario and expansion of branches offices, it becomes difficult to keep everyone connected for real-time communications. IP Telephony IPsec/SSL VPN Use of PSTN trunks for inter-branch calling incurs huge telecom cost overhead Difficulty in sharing LAN resources with branches for collaborative working environment Reduce telecommunication charges by using Peer-to- Peer VoIP telephony to connect branches Bypassing PSTN Toll using VoIP reduces longdistance charges significantly Dial-by-Extension Number Simplified 3-Digit Dialing Secured Communications using SRTP/TLS over VoIP

14 Create a Flexible Workplace for Employees Some employees spend more time roaming inside the premises, than being at desk. Using wireless extensions, they can make and receive calls similar to desk phones on-the-move. Fulfills your need to be free from the cable Works with any Wi-Fi enabled devices for voice and data communications Surf, Play, Talk Wireless Freedom from Cables Built-in Wi-Fi Router IEEE b/g/n 150Mbps Throughput Wide Coverage Smartphone/Tablet/PDA, Laptop, Printer, Digital Photo Frame, Gaming Console, Wireless Sensor

15 Reach to Field Professionals, Anywhere Anytime Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly. Mobile softphones makes reaching field workers and traveling employees a breeze Use latest VoIP technology to get rid of cellular, CUG and roaming call charges SPARSH M2S Mobile Softphone Mobile Softphone Available for popular Android/iPhone Advance Call Management 3 Digit Dialing, Call Transfer, Hold, Forward, Record, Voice Mail, 6 Party Conference Video Call, Presence Sharing, Instant Messaging Monitor Status of Home Landlines from Outside to Avoid Misuse by Servants Available On:

16 Internet Access for Employees and Customers When customers opt to stay for a while inside the premises, they can read news, browse internet, book tickets and do lot more with high-speed internet connection in leisure time. 3-way Internet Connection Broadband, SIM based 3G/HSPA, USB Dongles Auto Failover for Internet Connectivity Share Internet using 8 Port LAN Switch and Built-in Wi-Fi Access Point Built-in Firewall Security Policy-based Internet Access Website, Keyword, URL, Port, Applications Works on all Mobile, Laptops, TV, VoIP and other Network Devices 100 Mbps Broadband 14.4 Mbps 3G/HSPA 50 Mbps 4G/LTE/USB

17 Ensure Safety for Everyone With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX ensures security and safety measures for all stake holders customers and employees. Internet Security with Selective Users, Website, Applications Access Physical Security with Integration of Access Control and IP Surveillance Systems (DVR/NVR) Allowed/Denied Access Website/Port/Applications Built-in Firewall for Internet Security and External Attacks Interoperability with Matrix Access Control & Surveillance Systems Video Phones, Video Door Phones Mobile Applications for Remote Surveillance and Access Control

18 Easily manage multiple branches, Centrally Traditionally each branch has its own setup of communication system, vendors and IT staff. Inefficient management of disparate systems and duplication of resources costs very high to the bank as a whole. Difficulty to manage stand-alone telephony infrastructure Adding users, phones, allocating features and class of services consumes more time Web base Remote Management System Admin/Engineer Mode HTTP/HTTPS Secure Login TR069 Auto Configuration SNMP for Monitoring Easy to Manage for Mass Deployments Simple UI and Installation Wizard helps adding users, extensions, COS easily

19 NAVAN CNX200 - Overview

20 Hardware Overview Front View GSM / 3G SIM Slot LED Indications for Power, Status, SIM1/2, Internet, USB, Wi-Fi, LAN GSM / 3G SIM Slot

21 Hardware Overview Rear View Antennas GSM & Wi-Fi USB Port LAN Switch FXO/FXS Ports Antennas GSM & Wi-Fi WAN Port DC Power Jack

22 Multi-Branch Scenario

23 Key Features TELEPHONY PSTN Line GSM Line VoIP (SIP) Analog & VoIP Phones Mobile Extensions CTI Link TAPI 2.2 INTERNET Broadband Internet 3G/HSPA SIM based Internet USB Dongles Auto Fallback Internet WIRELESS Wi-Fi Access Point Standard IEEE n 150 Mbps Throughput Ideal for Voice & Data MOBILITY Softphone for Android/iOS Corporate Directory Voice Call Video Call Presence & IM INTER- BRANCH IP Telephony Peer-to-Peer Calls Site-to-Site VPN Avoid PSTN Toll Charges SECURITY Built-in Firewall TLS/SRTP for VoIP Web Access Control DVR/NVR Integration

24 Flexible Terminal Options Voice, Data, IT Analog Phones SIP Phone Android/iOS Smartphone Wi-Fi IP Phone Fax phone PC/ Netbook Tablet Access Control Wi-Fi Printer Video Camera IP Wi-Fi

25 Technical Specifications Trunk Lines Phone Options Mobility Internet Wireless CTI Messaging Security SMS Data Routing Networking Management Up to 4 PSTN (CO) Lines, 2 GSM SIM Slots, 8 SIP Trunks Up to 8 Analog (SLT) Phones, 24 IP Users (IP/SIP Desk phone, Mobile Softphone, Wi-Fi SIP Phones, PC Softphones) SPARSH M2S Mobile Softphone for Android/iPhone Ethernet WAN, 3G/HSPA, USB Dongles, Fall Back Integrated Wi-Fi Access Point (2.4 GHz, IEEE b/g/n) Matrix TSP (TAPI 2.2 Service Provider PC Client for CTI Link) Voice Mail, Auto-Attendant, Music on Hold, Personalized Greetings Built-in SPI Firewall, Access Policies for Website/Applications Restriction to SMS, SMS Gateway Integrated Data Router with 8 Port LAN Switch, Advance Routing Features (DHCP, Port Forwarding, Static Route, DDNS, DMZ, MAC Cloning) P2P IP Calls, Virtual Private Network (IPsec VPN, SSL VPN, PPTP, L2TP) Web based Administration, Auto-Firmware Upgrade, TR069 Auto Provisioning, SNMP Monitoring, Call Detail Records

26 Rel01/July 14