Home & Business Phone Product Training. Kris Katic Product Trainer

Transcription

1 Home & Business Phone Product Training Kris Katic Product Trainer

2 Objectives Objective of today s session are: Understand ACN s new plans and their benefits Compare ACN to the market Setting the right expectations

3 New Plans Our new Home & Small Business Phone pricing makes us more competitive in the market place. Easy Simple Great value Current ACN customers can move over to the new plans at no charge by contacting Customer Service

4 ACN Benefits Home Plans Small Business Plans Per 30 sec billing 3 easy plans Low Call Connection Free ACN-2-ACN local, national & Digital Phone Service calls Free ACN Australia mobile minutes Per 30 sec billing 3 easy plans Low Call Connection Free ACN-2-ACN local calls

5 Home Plans Plan Home Classic Monthly Fee Local Calls National Call Connection National Rate (per 30 sec) National Cap ($/hr.) $29.00 $0.18 $0.42 $0.10 $2 / 2 0 ACN AU mobile min (per call) Home Smart $39.00 $0.16 $0.00 $0.08 N/A 5 min Home Untimed $39.00 $0.16 $1.00 Untimed Untimed 5 min

6 Small Business Plans Plan Monthly Fee Local Calls National Call Connection National Rate (per 30 sec) National Cap ($/min) Mobile Cap ($/min Small Business Classic $39.00 $0.18 $0.32 $0.10 $1 /10 min $1.50 / 15min Small Business Smart Small Business Untimed $49.00 $0.18 $0.00 $0.08 N/A $1.50 / 15min $49.00 $0.18 $0.70 Untimed Untimed $1.50 / 15min

7 International Rates ACN has great low standard international rates, but for people who may call international once a week or make a call over 10 minutes we have our international bonus option. For $1.99 / month you get half price international calls to most countries PLUS 200* minutes to call any ACN NZ Home Phone or Digital Phone Service. *Max of 60 min / per

8 Compare Home Plan $29 ACN Home Classic Telco 1 Telco 2 $29.95 Charging Intervals 30 seconds 1 minute 30 sec and 1 minute Local Calls 18 Untimed 20 Untimed 30 Untimed Connection Charge National Calls 10 per 30 sec 20 per min 40 per 30 sec Potential Nat Call Savings Cap of $2 per call for the first 2 hours Free calls to AU ACN FW and DPS Cap of $2 per call for 3 hours, but only after hours None Mobile Calls 18 per 30 sec 36 per min 40 per 30 sec Potential Mob Call Savings Cap of $2 per call for the first 20 min Cap of $2 per call for the first 20 min, but only after hours First 20 min free per call, but only after hours (8pm to midnight)

9 Compare $39 Plans ACN Home Smart ACN Home Untimed Telco 1 $39.95 Telco 2 $49.95 Charging Intervals 30 seconds 30 seconds 1 minute 30 sec and 1 minute Local Calls 16 Untimed 16 Untimed 15 Untimed 30 Untimed Connection Charge (CC) 42 for Int. Calls only 42 for Int. Calls only National Calls 8 per 30 sec $1 Untimed 20 per min 40 per 30 sec Potential Nat Call Savings Free calls to AU ACN FW and DPS Free calls to AU ACN FW and DPS Cap of $1.50 per call for 3 hours None Mobile Calls 20 per 30 sec $1 Untimed 36 per min 40 per 30 sec Potential Mob Call Savings First 5 min free per call to ACN Mobiles No Connection Charges mean cheap short calls First 5 min free per call to ACN Mobiles Untimed Calls mean you can talk to friends and family for as long as you want Cap of $2 per call for the first 20 min First 20 min free per call, but only after hours (8pm to midnight)

10 Small Business Plan $39 ACN Small Business Classic Telstra BusinessLine Complete Charging Intervals 30 seconds 1 minute 1 minute Local Calls 18 Untimed 22 Untimed Unlimited Call Connection Optus BusinessOne 24 month plan $45 National Calls 10 per 30 sec 24 per min 18 per min Potential Nat Call Savings Cap of $1 per call for the first 10 min None Cap of $1 per call for the first 10 min Mobile Calls 18 per 30 sec 35 per min 35 per min Potential Mob Call Savings Cap of $1.50 per call for the first 15 min None None

11 Small Business Plans $49 ACN Small Business Smart ACN Small Business Untimed Telco 2 $55 Charging Intervals 30 seconds 30 seconds 1 minute Local Calls 18 Untimed 18 Untimed Unlimited Connection Charge 32 for Int. Calls only 32 for Int. Calls only 28 National Calls 8 per 30 sec 70 Untimed 18 per min Potential Nat Call Savings No connection charge means cheap short calls Untimed Calls means plenty of time to take to customers Cap of $1 per call for the first 10 min Mobile Calls 20 per 30 sec 80 Untimed 35 per min Potential Mob Call Savings No connection charge means cheap short calls Untimed Calls means plenty $$$ savings None

12 Duet / Multiple Number Duet / Multiple number plan is for all secondary number attached to the main service number (e.g. Fax line). There is a charge of $6 / month and all calls will be charged at the NEW classic rate plan pricing, no matter what plan the primary service is on. You can not add a service on this plan via online sign-up. ACN will automatically transfer all secondary numbers over with the primary service. The secondary number will be added to the customer account by ACN on the correct plan.

13 Optus Cable & ISDN Services ISDN service are not offered by ACN. Optus Cable: Owned, managed and installed by Optus Cannot be transferred to ANY other provider (including ACN) Only solution for Optus cable is to have a new line connected (charges apply)

14 Installation Charges These charges are set by Telstra, ACN only passes these onto the customer. $59 working in-place $125 Tech visit (either on premises or at the exchange) $299 New installation ACN will only complete a new line connection for a new customer if they order ADSL as well.

15 Security Systems Some customers have security systems that call back to base on a regular basis. If they were with Telstra before coming to ACN they would not have seen these charges as Telstra does not itemise these charges on their invoices. With ACN our charges are itemised so these calls will now be shown on the bill. These charges ARE NOT new, ACN simply makes them visible to the customer. (If you wish to go to Naked DSL and have a security system that calls back to base, you need to contact them to arrange a new way for the unit to make these calls)

16 My Account What can you do via MyAccount? select Valued Added Services Download customer forms Pay your bills See old invoices Reprint old invoice (at no cost) Order a new service

17 First invoice The customers first invoice will be Pro-rated. This means they pay only a proportion of their monthly plan fee and get only part of their cap inclusion. They will also be charged 1 month in advance As an example if a customer signs up to a $29 plan on the 15 th day of their billing cycle they will be charged for 15 days until the end of their invoice cycle + the full next month Day 1 Day 15 Day 30 Day 1 Day 30 Monthly Fee $14.30 $29.00 = $43.00 Visit for exact Included Value

18 Getting more info MyACN Products Training ACN Contact Centre

19 Conclusion Who now understands or could better explain to a new customer or Representative the following: ACN plans Benefits of ACN What expectations to set for our customer