Business Complete. Critical Information Summary. Information about the service. The critical l facts. Information about pricing

Transcription

1 Business Complete Information about the service Your plan is for a post-paid landline service. It gives you access to our network, a phone number, and lets you make and receive calls from your landline to other landlines and mobile phones The critical l facts Minimum Term Inclusions Exclusions Information about pricing 12 months on direct debit or24 months by any payment option Line rental All call charges Minimum monthly charge $39.00 per month Local Calls 20c per call untimed National Calls 50c per call untimed Calls to 13/1300 numbers 35c per call untimed Calls to Telstra Mobiles 25c flagfall + 25c per minute, maximum all cost of $2.00 Calls to other Mobiles 25c flagfall + 30c per minute, maximum all cost of $2.00 Maximum charge for early termination Early termination fee is the monthly access fee for the remainder of the contract period plus accrued and unpaid usage charges up to termination Premium numbers and international Additional charges will apply for calls to premium and calls international numbers Calls to International Numbers Different rates apply to call international numbers. Calls are charged per minute block. Please contact us for a copy of all international call rates. Billing We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. Connection Charges and Timeframes A connection fee may apply to connect your business phone service if the line requires a technician visit or is a new connection. Please contact us for a quote on the charge for your connection. Once we ve accepted your application, we ll try to connect your business phone service on the date you ask for, but this might not always be possible.

2 If there has been a previous working business phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn t possible, then we aim to connect your service within five to 15 working days, depending on your location. Other information We re here to help If you have any questions, just call us on so we can serve you better. Or you can visit us at for additional information, including to access information about your usage of the service. Complaints If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at You can also contact the Telecommunications Industry Ombudsman on or submit an enquiry at

3 Business Elite Information about the service Your plan is for a post-paid landline service. It gives you access to our network, a phone number, and lets you make and receive calls from your landline to other landlines and mobile phones The critical facts f Minimum Term Inclusions Exclusions Information about pricing 12 months on direct debit or24 months by any payment option Line rental plus your choice of FREE local calls, FREE national calls or 30c for 5 minute mobile calls All other call charges Minimum monthly charge $69.00 per month Local Calls 20c per call untimed National Calls 50c per call untimed Calls to 13/1300 numbers 35c per call untimed Calls to Telstra Mobiles 25c flagfall + 25c per minute, maximum all cost of $2.00 Calls to other Mobiles 25c flagfall + 30c per minute, maximum all cost of $2.00 Maximum charge for early termination Early termination fee is the monthly access fee for the remainder of the contract period plus accrued and unpaid usage charges up to termination Premium numbers and international Additional charges will apply for calls to premium and calls international numbers Calls to International Numbers Different rates apply to call international numbers. Calls are charged per minute block. Please contact us for a copy of all international call rates. Billing We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. Connection Charges and Timeframes A connection fee may apply to connect your business phone service if the line requires a technician visit or is a new connection. Please contact us for a quote on the charge for your connection. Once we ve accepted your application, we ll try to connect your business phone service on the date you ask for, but this might not always be possible.

4 If there has been a previous working business phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn t possible, then we aim to connect your service within five to 15 working days, depending on your location. Other information We re here to help If you have any questions, just call us on so we can serve you better. Or you can visit us at for additional information, including to access information about your usage of the service. Complaints If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at You can also contact the Telecommunications Industry Ombudsman on or submit an enquiry at

5 Business Total Information about the service Your plan is for a post-paid landline service. It gives you access to our network, a phone number, and lets you make and receive calls from your landline to other landlines and mobile phones The critical facts f Minimum Term Inclusions Exclusions Information about pricing 12 months on direct debit or24 months by any payment option Line rental, local calls and national calls All other call charges Minimum monthly charge $ per month Local Calls FREE National Calls FREE Calls to 13/1300 numbers 35c per call untimed Calls to Telstra Mobiles 25c flagfall + 25c per minute, maximum all cost of $2.00 Calls to other Mobiles 25c flagfall + 30c per minute, maximum all cost of $2.00 Maximum charge for early termination Early termination fee is the monthly access fee for the remainder of the contract period plus accrued and unpaid usage charges up to termination Premium numbers and international Additional charges will apply for calls to premium and calls international numbers Calls to International Numbers Different rates apply to call international numbers. Calls are charged per minute block. Please contact us for a copy of all international call rates. Billing We will bill you in advance for the minimum monthly charge and features and in arrears for calls and data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. Connection Charges and Timeframes A connection fee may apply to connect your business phone service if the line requires a technician visit or is a new connection. Please contact us for a quote on the charge for your connection. Once we ve accepted your application, we ll try to connect your business phone service on the date you ask for, but this might not always be possible.

6 If there has been a previous working business phone service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between, then we aim to connect the service within two working days of your request. If this isn t possible, then we aim to connect your service within five to 15 working days, depending on your location. Other information We re here to help If you have any questions, just call us on so we can serve you better. Or you can visit us at for additional information, including to access information about your usage of the service. Complaints If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at You can also contact the Telecommunications Industry Ombudsman on or submit an enquiry at