Netspace Internet Services Pricelist Current Plans

Transcription

1 Netspace Internet Services Pricelist Current Plans Netspace Standard of Agreement Schedule This pricelist includes all Internet Plans that are currently available for sale to new and existing customers. Any plans that are no longer orderable can be found in Netspace Internet Services Pricelist Grandfathered Plans. Customers that have a service with Netspace before the date of this Version move to the these SFOA/Customer Terms when the SFOA states that the change will occur. Until that time the previous SFOA/Customer Terms will be in force for those customers.

2 Home ADSL2+ Lite ADSL Internet access Product Status: Orderable (05/09) Home ADSL Connection/Setup Fee: $199 Not Applicable 0 Months Standing credit card or Standing Direct Debit from Bank Account required ADSL2+ Lite $19.95 per month 1000MB Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement Homepages ADSL2+ Specific Conditions Crossgrades ADSL1 vv ADSL ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Modem) Options Home Cancellations and Aterations after Processing ADSL Early Disconnection Fee Reconnection - Third Party Disconnection Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. Customers cannot downgrade or upgrade to one of these plans (even if a customer was previously on this plan). Data blocks are not available with this plan. Once the customer has exceeded their allowed usage per month access speed will be limited to dial up modem speed until the commencement of the next billing period. However if total usage exceeds 1200MB (even after shaping has been applied) in a month the customer may be upgraded to the lowest fixed charge Home 2+ plan for the next monthly usage period, and all periods thereafter. Only Available to be Ordered at the time of a new connection to a non existing ADSL customer A customer may not order more than one of these plans, even under different account names. If a customer does order more than these accounts, Netspace may upgrade all of these accounts to the highest non Lite 2+ Plan being sold at the time, and backbill for up to 6 months for the difference. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at.

3 Home (Midnight Off-Peak) ADSL Internet access Product Status: Orderable (01/10) Home ADSL Connection/Setup Fee: $199 9 cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required $69.95 per month 30000MB peak traffic, 45000MB off-peak traffic $79.95 per month 40000MB peak traffic, 60000MB off-peak traffic $89.95 per month 30000MB peak traffic, 45000MB off-peak traffic $99.95 per month 40000MB peak traffic, 60000MB off-peak traffic ADSL2+ 75 $59.95 per month 30000MB peak traffic, 45000MB off-peak traffic Naked ADSL2+ 75 $69.95 per month 30000MB peak traffic, 45000MB off-peak traffic ADSL $69.95 per month 40000MB peak traffic, 60000MB off-peak traffic Naked ADSL $79.95 per month 40000MB peak traffic, 60000MB off-peak traffic Up to 1500kbs/256kbs Up to 1500kbs/256kbs Up to 8000kbs/384kbs Up to 8000kbs/384kbs Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions ADSL Speed & Plan Upgrades Peak & Off Peak Time - Midnight Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Multiple ADSL Logins Home Cancellations and Aterations after Processing ADSL Early Disconnection Fee Reconnection - Third Party Disconnection Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. Naked DSL broadband is intended to operate without a traditional fixed line telephone service. 1) Once any existing telephone service is

4 disconnected you will lose the existing phone number, you will lose the ability to make or receive traditional fixed line phone calls and faxes on that line including emergency calls, any monitoring services used by you will be affected. 2) The disconnection of your traditional telephone service may affect the agreement you have with your current phone service provider and may result in early termination or other charges. It is your responsibility to confirm the terms of your current provider's agreement. 3) Any provider of a monitoring service used by you has been notified of the disconnection of your telephone service.

5 Home (3am Off-Peak) ADSL Internet access Product Status: Orderable (01/10) Home ADSL Connection/Setup Fee: $199 9 cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required $ per month 40000MB peak traffic, MB off-peak traffic ADSL $89.95 per month 40000MB peak traffic, MB off-peak traffic Naked ADSL $99.95 per month 40000MB peak traffic, MB off-peak traffic Up to 8000kbs/384kbs Up to ADSL2+ Speed Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions ADSL Speed & Plan Upgrades Peak & Off Peak Time - 3am Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Mod 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. Naked DSL broadband is intended to operate without a traditional fixed line telephone service. 1) Once any existing telephone service is disconnected you will lose the existing phone number, you will lose the ability to make or receive traditional fixed line phone calls and faxes on that line including emergency calls, any monitoring services used by you will be affected. 2) The disconnection of your traditional telephone service may affect the agreement you have with your current phone service provider and may result in early termination or other charges. It is your responsibility to confirm the terms of your current provider's agreement. 3) Any provider of a monitoring service used by you has been notified of the disconnection of your telephone service.

6 Home Super (Anytime) ADSL Internet access Product Status: Orderable (01/10) Home ADSL Connection/Setup Fee: $199 Not Applicable 0 Months Standing credit card or Standing Direct Debit from Bank Account required ADSL2+ Super 15 (stand-alone) ADSL2+ Super 20 (bundled) ADSL2+ Super 40 (stand-alone) ADSL2+ Super 50 (bundled) Naked ADSL2+ Super 15 Naked ADSL2+ Super 40 $39.95 per month 15000MB (uploads and downloads counted) $29.95 per month 20000MB (uploads and downloads counted) $49.95 per month 40000MB (uploads and downloads counted) $39.95 per month 50000MB (uploads and downloads counted) $49.95 per month 15000MB (uploads and downloads counted) $59.95 per month 40000MB (uploads and downloads counted) Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions Super plans (post 18/01/10) Specific Conditions.19 - ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Multiple ADSL Logins Home Cancellations and Aterations after Processing ADSL Early Disconnection Fee Reconnection - Third Party Disconnection Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. Naked DSL broadband is intended to operate without a traditional fixed line telephone service. 1) Once any existing telephone service is disconnected you will lose the existing phone number, you will lose the ability to make or receive traditional fixed line phone calls and faxes on that line including emergency calls, any monitoring services used by you will be affected. 2) The disconnection of your traditional telephone service may affect the agreement you have with your current phone

7 service provider and may result in early termination or other charges. It is your responsibility to confirm the terms of your current provider's agreement. 3) Any provider of a monitoring service used by you has been notified of the disconnection of your telephone service.

8 Home Super (Anytime) - continued ADSL Internet access Product Status: Orderable (03/10) Home ADSL Connection/Setup Fee: $199 Not Applicable 0 Months Standing credit card or Standing Direct Debit from Bank Account required 512 Super 15 (stand-alone) 512 Super 20 (bundled) 512 Super 40 (stand-alone) 512 Super 50 (bundled) 1500 Super 15 (stand-alone) 1500 Super 20 (bundled) 1500 Super 40 (stand-alone) 1500 Super 50 (bundled) $39.95 per month 15000MB (uploads and downloads counted) $29.95 per month 20000MB (uploads and downloads counted) $49.95 per month 40000MB (uploads and downloads counted) $39.95 per month 50000MB (uploads and downloads counted) $49.95 per month 15000MB (uploads and downloads counted) $39.95 per month 20000MB (uploads and downloads counted) $59.95 per month 40000MB (uploads and downloads counted) $49.95 per month 50000MB (uploads and downloads counted) Up to 512kbs/128kbs Up to 512kbs/128kbs Up to 512kbs/128kbs Up to 512kbs/128kbs Up to 1500kbs/256kbs Up to 1500kbs/256kbs Up to 1500kbs/256kbs Up to 1500kbs/256kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions Super plans (post 18/01/10) Specific Conditions.19 - ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Multiple ADSL Logins Home Cancellations and Aterations after Processing ADSL Early Disconnection Fee Reconnection - Third Party Disconnection Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service.

9 Home Super (Anytime) - continued 2 ADSL Internet access Product Status: Orderable (03/10) Home ADSL Connection/Setup Fee: $199 Not Applicable 0 Months Standing credit card or Standing Direct Debit from Bank Account required 8000 Super 40 (stand-alone) 8000 Super 50 (bundled) $ per month 40000MB (uploads and downloads counted) $69.95 per month 50000MB (uploads and downloads counted) Up to 8000kbs/384kbs Up to 8000kbs/384kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions Super plans (post 18/01/10) Specific Conditions.19 - ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Modem Upgrade - Home & SOHO Connection Fee Includes Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Multiple ADSL Logins Home Cancellations and Aterations after Processing ADSL Early Disconnection Fee Reconnection - Third Party Disconnection Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at.

10 ADSL Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $59.95 per month 20000MB Up to 512kbs/128kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service.

11 ADSL Flexipay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $59.95 per month 20000MB Up to 512kbs/128kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Infrastructure Telstra ADSL Upgrade DSL Relocate.

12 ADSL Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $69.95 per month 20000MB Up to 1500kbs/256kbs 40GB $89.95 per month 40000MB Up to 1500kbs/256kbs 60GB $ per month 60000MB Up to 1500kbs/256kbs 100GB $ per month MB Up to 1500kbs/256kbs Uncapped $ per month Uncapped* Up to 1500kbs/256kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

13 ADSL Flexipay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $69.95 per month 20000MB Up to 1500kbs/256kbs 40GB $89.95 per month 40000MB Up to 1500kbs/256kbs 60GB $ per month 60000MB Up to 1500kbs/256kbs 100GB $ per month MB Up to 1500kbs/256kbs Uncapped $ per month Uncapped* Up to 1500kbs/256kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Infrastructure Telstra ADSL Upgrade DSL Relocate. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

14 ADSL SYM Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $89.95 per month 20000MB Up to 512kbs/512kbs 40GB $ per month 40000MB Up to 512kbs/512kbs 60GB $ per month 60000MB Up to 512kbs/512kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service.

15 ADSL SYM Flexipay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $89.95 per month 20000MB Up to 512kbs/512kbs 40GB $ per month 40000MB Up to 512kbs/512kbs 60GB $ per month 60000MB Up to 512kbs/512kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Infrastructure Telstra ADSL Upgrade DSL Relocate.

16 ADSL Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $89.95 per month 20000MB Up to 8000kbs/384kbs 40GB $ per month 40000MB Up to 8000kbs/384kbs 60GB $ per month 60000MB Up to 8000kbs/384kbs 100GB $ per month MB Up to 8000kbs/384kbs 150GB $ per month MB Up to 8000kbs/384kbs 250GB $ per month MB Up to 8000kbs/384kbs Uncapped* $ per month Uncapped Up to 8000kbs/384kbs 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

17 ADSL Flexipay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $89.95 per month 20000MB Up to 8000kbs/384kbs 40GB $ per month 40000MB Up to 8000kbs/384kbs 60GB $ per month 60000MB Up to 8000kbs/384kbs 100GB $ per month MB Up to 8000kbs/384kbs 150GB $ per month MB Up to 8000kbs/384kbs 250GB $ per month MB Up to 8000kbs/384kbs Uncapped* $ per month Uncapped Up to 8000kbs/384kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Infrastructure Telstra ADSL Upgrade DSL Relocate. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

18 ADSL2+ - Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $59.95 per month 20000MB Up to ADSL2+ Speed 40GB $79.95 per month 40000MB Up to ADSL2+ Speed 60GB $99.95 per month 60000MB Up to ADSL2+ Speed 100GB $ per month MB Up to ADSL2+ Speed 150GB $ per month MB Up to ADSL2+ Speed 250GB $ per month MB Up to ADSL2+ Speed Uncapped* $ per month Uncapped Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

19 ADSL2+ - Flexipay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $59.95 per month 20000MB Up to ADSL2+ Speed 40GB $79.95 per month 40000MB Up to ADSL2+ Speed 60GB $99.95 per month 60000MB Up to ADSL2+ Speed 100GB $ per month MB Up to ADSL2+ Speed 150GB $ per month MB Up to ADSL2+ Speed 250GB $ per month MB Up to ADSL2+ Speed Uncapped* $ per month Uncapped Up to ADSL2+ Speed 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Infrastructure Telstra ADSL2+ Specific Conditions ADSL Upgrade DSL Relocate. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications, Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

20 Naked DSL - Autopay ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 0 Months Standing credit card or Standing Direct Debit from Bank Account required 20GB $69.95 per month 20000MB Up to ADSL2+ Speed 40GB $89.95 per month 40000MB Up to ADSL2+ Speed 60GB $ per month 60000MB Up to ADSL2+ Speed 100GB $ per month MB Up to ADSL2+ Speed 150GB $ per month MB Up to ADSL2+ Speed 250GB $ per month MB Up to ADSL2+ Speed Uncapped* $ per month Uncapped Up to ADSL2+ Speed 10 & 100 Megabytes 1 - Term Commencement. 6 - Bonus - Free Sites Infrastructure Telstra Homepages ADSL2+ Specific Conditions ADSL Speed & Plan Upgrades Own modem Home & SOHO Additional Mailbox Conditions Churn Home & SOHO Home & SOHO (inc Modem) Options Data Blocks Flat Rate by Default Home Cancellations and Aterations after Processing Free Dial when ADSL not working Reconnection - Move - Home & SOHO 67 - Virus Checking Service. 8000kps and ADSL2+ speeds are provided by an "Open Port" where the customers receive and transmit speed may be limited due to environmental and location factors such as: copper cable quality, distance from exchange etc - in any case the maximum receive speed wil be governed by the speed that the customers modem "Syncs" up at. Naked DSL broadband is intended to operate without a traditional fixed line telephone service. 1) Once any existing telephone service is disconnected you will lose the existing phone number, you will lose the ability to make or receive traditional fixed line phone calls and faxes on that line including emergency calls, any monitoring services used by you will be affected. 2) The disconnection of your traditional telephone service may affect the agreement you have with your current phone service provider and may result in early termination or other charges. It is your responsibility to confirm the terms of your current provider's agreement. 3) Any provider of a monitoring service used by you has been notified of the disconnection of your telephone service. *Uncapped plans special conditions: The following traffic types shall not be used; Peer-to-peer (P2P), file-sharing applications,

21 Usenet/Newsgroup or similar applications that are broadcast to multiple users or recipients. Outside of business hours, downstream speed is limited to a maximum of 1Mbps and certain traffic types (e.g. streaming video) will be individually limited. In reference to Uncapped plans business hours are defined as 8AM to 6PM, 7 days a week.

22 SHDSL Tier1 1M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 1000kbs/1000kbs 50GB $ per month MB Up to 1000kbs/1000kbs 100GB $ per month MB Up to 1000kbs/1000kbs Uncapped $ per month Uncapped Up to 1000kbs/1000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

23 SHDSL Tier1 1.5M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 1500kbs/1500kbs 50GB $ per month MB Up to 1500kbs/1500kbs 100GB $ per month MB Up to 1500kbs/1500kbs Uncapped $ per month Uncapped Up to 1500kbs/1500kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

24 SHDSL Tier1 2M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 2000kbs/2000kbs 50GB $ per month MB Up to 2000kbs/2000kbs 100GB $ per month MB Up to 2000kbs/2000kbs Uncapped $ per month Uncapped Up to 2000kbs/2000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

25 SHDSL Tier1 3M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 3000kbs/3000kbs 50GB $ per month MB Up to 3000kbs/3000kbs 100GB $ per month MB Up to 3000kbs/3000kbs Uncapped $ per month Uncapped Up to 3000kbs/3000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

26 SHDSL Tier1 4M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 4000kbs/4000kbs 50GB $ per month MB Up to 4000kbs/4000kbs 100GB $ per month MB Up to 4000kbs/4000kbs Uncapped $ per month Uncapped Up to 4000kbs/4000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

27 SHDSL Tier2 1M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 1000kbs/1000kbs 50GB $ per month MB Up to 1000kbs/1000kbs 100GB $ per month MB Up to 1000kbs/1000kbs Uncapped $ per month Uncapped Up to 1000kbs/1000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

28 SHDSL Tier2 1.5M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 1500kbs/1500kbs 50GB $ per month MB Up to 1500kbs/1500kbs 100GB $ per month MB Up to 1500kbs/1500kbs Uncapped $ per month Uncapped Up to 1500kbs/1500kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

29 SHDSL Tier2 2M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 2000kbs/2000kbs 50GB $ per month MB Up to 2000kbs/2000kbs 100GB $ per month MB Up to 2000kbs/2000kbs Uncapped $ per month Uncapped Up to 2000kbs/2000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

30 SHDSL Tier2 3M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 3000kbs/3000kbs 50GB $ per month MB Up to 3000kbs/3000kbs 100GB $ per month MB Up to 3000kbs/3000kbs Uncapped $ per month Uncapped Up to 3000kbs/3000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

31 SHDSL Tier2 4M (Office Grade - 20:1 Contention) ADSL Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 4000kbs/4000kbs 50GB $ per month MB Up to 4000kbs/4000kbs 100GB $ per month MB Up to 4000kbs/4000kbs Uncapped $ per month Uncapped Up to 4000kbs/4000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 2 - Infrastructure - Nextep. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Corporate ADSL Upgrade Corporate DSL Relocate.

32 MBE 2M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 2000kbs/2000kbs 50GB $ per month MB Up to 2000kbs/2000kbs 100GB $ per month MB Up to 2000kbs/2000kbs 150GB $ per month MB Up to 2000kbs/2000kbs Uncapped $ per month Uncapped Up to 2000kbs/2000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

33 MBE 4M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 4000kbs/4000kbs 50GB $ per month MB Up to 4000kbs/4000kbs 100GB $ per month MB Up to 4000kbs/4000kbs 150GB $ per month MB Up to 4000kbs/4000kbs Uncapped $ per month Uncapped Up to 4000kbs/4000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

34 MBE 6M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 6000kbs/6000kbs 50GB $ per month MB Up to 6000kbs/6000kbs 100GB $ per month MB Up to 6000kbs/6000kbs 200GB $ per month MB Up to 6000kbs/6000kbs Uncapped $ per month Uncapped Up to 6000kbs/6000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

35 MBE 8M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 50GB $ per month MB Up to 8000kbs/8000kbs 100GB $ per month MB Up to 8000kbs/8000kbs 200GB $ per month MB Up to 8000kbs/8000kbs Uncapped $ per month Uncapped Up to 8000kbs/8000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

36 MBE 10M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 50GB $ per month MB Up to 10000kbs/10000kbs 100GB $ per month MB Up to 10000kbs/10000kbs 200GB $ per month MB Up to 10000kbs/10000kbs Uncapped $ per month Uncapped Up to 10000kbs/10000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

37 MBE 20M Ethernet over Copper Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 50GB $ per month MB Up to 20000kbs/20000kbs 100GB $ per month MB Up to 20000kbs/20000kbs 200GB $ per month MB Up to 20000kbs/20000kbs 400GB $ per month MB Up to 20000kbs/20000kbs Uncapped $ per month Uncapped Up to 20000kbs/20000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Powertel Wholesaler & Relocations Powertel Owns Equipment.

38 Wireless 1M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 1000kbs/1000kbs 50GB $ per month MB Up to 1000kbs/1000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

39 Wireless 2M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 2000kbs/2000kbs 50GB $ per month MB Up to 2000kbs/2000kbs 100GB $ per month MB Up to 2000kbs/2000kbs 150GB $ per month MB Up to 2000kbs/2000kbs Uncapped $ per month Uncapped Up to 2000kbs/2000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

40 Wireless 4M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 4000kbs/4000kbs 50GB $ per month MB Up to 4000kbs/4000kbs 100GB $ per month MB Up to 4000kbs/4000kbs 150GB $ per month MB Up to 4000kbs/4000kbs Uncapped $ per month Uncapped Up to 4000kbs/4000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

41 Wireless 6M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 25GB $ per month MB Up to 6000kbs/6000kbs 50GB $ per month MB Up to 6000kbs/6000kbs 100GB $ per month MB Up to 6000kbs/6000kbs 200GB $ per month MB Up to 6000kbs/6000kbs Uncapped $ per month Uncapped Up to 6000kbs/6000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

42 Wireless 8M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 50GB $ per month MB Up to 8000kbs/8000kbs 100GB $ per month MB Up to 8000kbs/8000kbs 200GB $ per month MB Up to 8000kbs/8000kbs Uncapped $ per month Uncapped Up to 8000kbs/8000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

43 Wireless 10M (Standard - 20:1 Contention) Wireless Internet access Connection/Setup Fee: $ cents per Megabyte 12 Months 50GB $ per month MB Up to 10000kbs/10000kbs 100GB $ per month MB Up to 10000kbs/10000kbs 200GB $ per month MB Up to 10000kbs/10000kbs Uncapped $ per month Uncapped Up to 10000kbs/10000kbs 0 - Not Applicable & 0 - Not Applicable 1 - Term Commencement. 3 - Paper Invoices. 6 - Bonus - Free Sites. 7 - Accounting Period - Calendar Month. 8 - Casual Dialup Service Provided. 9 - Single Static Included- Additional Extra Clever Owns Equipment Clever Wholesaler & Relocations.

44 Product Status: Casual Dial (formerly Home Casual) Dialup Modem Internet Access Orderable Hobbyist Connection/Setup Fee: $27 $2.20 per hour Plan period of 1 year 12 Months Standing Credit Card only (Excess Use Only) Plan $27 per annum 0 hours Up to 56kbs Modem 1 & 100 Megabytes 7 - Accounting Period - Calendar Month Homepages Additional Mailbox Conditions Multiple Dial Logins Dial Upgrades Virus Checking Service Not Used.

45 Product Status: Home Block Dialup Modem Internet Access Orderable Connection/Setup Fee: Hobbyist $Nil Prepaid access time must be used within one year of the date of prepurchase. Plan $27 per 20 hr block Not Applicable Up to 56kbs Modem 1 & 0 - Not Applicable 31-0 Additional Mailbox Conditions Virus Checking Service. Customer must pre-purchase time in blocks from Netspace or a Retailer. Netspace offer Blocks of time in a number of different prepaid blocks of time. The prices of the blocks may vary from time to time. The minimum Block that the customer can purchase on Account creation is 20 hours at this price. Customers cannot transfer to this Service from any other Service, However a customer may transfer to the Home 0, 7, 20, 50, 100 or Extreme and retain the same login username (and thus address). To retain the same username a customer must purchase additional Block time at least every 12 months. Any unused hours for a 12-month block are carried over to the following period if the customer renews their account by purchasing another 12- month block. If the amount of time on the customers account reaches zero then Netspace may suspend the sending and pickup of and data until a new block is purchased and additional time is added.

46 Product Status: Permanent Modem & ISDN Dialup Modem & ISDN Internet Access Orderable Connection/Setup Fee: $ cents per Megabyte 12 Months Plan 1 $55 per month 0MB Up to 56kbs Modem or 64k ISDN (per connection) Plan 2 $160 per month No limit Up to 56kbs Modem or 64k ISDN (per connection) 0 - Not Applicable & 0 - Not Applicable 3 - Paper Invoices. 9 - Single Static Included- Additional Extra. Available to new Permanent Connections Only.

47 Shared Hosting - Bronze Package WebServer Product Status: Orderable (1108) Connection/Setup Fee: $60 Not Applicable 12 Months Bronze Package $195 per annum Not Applicable Not Applicable 10 & 125MB 63 - Web Server Hosting Conditions. Webserver hosting space provided as or domain and subdomain customer requests)

48 Shared Hosting - Silver Package WebServer Product Status: Orderable (1108) Connection/Setup Fee: $60 Not Applicable 12 Months Silver Package $30 per month Not Applicable Not Applicable Unlimited & 250MB 63 - Web Server Hosting Conditions. Webserver hosting space provided as or domain and subdomain customer requests)

49 Shared Hosting - Gold Package WebServer Product Status: Orderable (1108) Connection/Setup Fee: $60 Not Applicable 12 Months Gold Package $55 per month Not Applicable Not Applicable Unlimited & 500MB 63 - Web Server Hosting Conditions. Webserver hosting space provided as or domain and subdomain customer requests)

50 Shared Hosting - Platinum Package WebServer Product Status: Orderable (1108) Connection/Setup Fee: $60 Not Applicable 12 Months Platinum Package $100 per month Not Applicable Not Applicable Unlimited & 1000MB 63 - Web Server Hosting Conditions. Webserver hosting space provided as or domain and subdomain customer requests)

51 Product Status: extreme Promo Dialup Modem Internet Access Orderable Hobbyist Connection/Setup Fee: $4.95 Not Applicable Not Applicable 3 Months Credit card - monthly payments required Plan $19.95 per month or $ per annum No Limit - Subject to Special Terms and Requirements Up to 56kbs Modem 5 & 100 Megabytes 13 - Homepages Additional Mailbox Conditions Virus Checking Service Not Used. Available for new customers only from 24 February hour session limit with 15 minutes idle time before automatic disconnection

52 Dial 200 Product Status: Dialup Modem Internet Access Orderable Connection/Setup Fee: $ Not Applicable 3 Months Credit card - monthly payments required Plan $79.95 per month or $ per annum 200 hours Up to 56kbs Modem 10 & 100 Megabytes 3 - Paper Invoices. 7 - Accounting Period - Calendar Month Homepages Additional Mailbox Conditions Multiple Dial Logins Dial Static IP Dial Upgrades Virus Checking Service Not Used.

53 Product Status: Supersaver Dialup Modem Internet Access Orderable Hobbyist Connection/Setup Fee: $ cents per Megabyte Not Applicable 3 Months Credit card - monthly payments required Plan $23.85 per quarter 250MB Up to 56kbs Modem 1 & 100 Megabytes 7 - Accounting Period - Calendar Month Homepages Virus Checking Service Not Used. Available for new customers only from 24 February hour session limit with 15 minutes idle time before automatic drop-out

54 Standard product terms Annex A These standard product terms can be incorporated into Netspace plans using the Reference Numbers below. Reference Complete Term 1 - Term Commencement. * Minimum term commences on the day that the service is connected by the Wholesaler 2 - Infrastructure - Nextep. * Service is provided using ADSL Internet access infrastructure from Nextep Broadband (a division of NEC Australia) 3 - Paper Invoices. * Paper invoices are provided for this service for the excess use charge and the fixed charge. 4 - Rental - Modem. * Bundled equipment: For an extra $16 per month the customer can rent an ADSL Internet access Ethernet Modem and ADSL Internet access Line Filter. (Must be returned to Netspace on Termination of the service). 5 - Rental - Cisco Router. * Bundled equipment: For an extra $66 per month the customer can rent a configured Cisco 827 ADSL Internet access Ethernet Router and ADSL Internet access Line Filter. This is a managed router and passwords to the router will not be provided by default. Basic additional configuration will be provided, however enabling of port filtering or firewalling will require the customer to configure the router and then customer will be responsible for all further configuration (Router and filter must be returned to Netspace on Termination of the service). 6 - Bonus - Free Sites. * As a bonus, we provide a number of internet sites where traffic is not counted towards the monthly limit. These sites, plus any conditions applying to the unmetered sites can be found at Accounting Period - Calender Month. * The accounting period for plan is the first of each month. 8 - Casual Dialup Service Provided. * A Casual service will be provided free of the fixed charge - excess use charges apply 9 - Single Static Included- Additional Extra. * 1 static IP Address is included. Extra IP Addresses, subject to availability at $20/month SHDSL Modem Required. * No bundled equipment with this service. The customer must purchase outright from us an appropriate SHDSL Modem for use with this service Infrastructure Telstra. * Service is provided using infrastructure from the Telstra Corporation Ltd 12 - Peak & Off Peak Time - Old Plans. * Off-peak time is from 00:00 to 06:59 Monday to Friday and 00:00 to 23:59 on Saturday and Sunday. Peak time is outside these times Homepages. * Hosting space provided as Not Used ADSL2+ Specific Conditions. * If a customer has exceeded their Minimum Term a Network Termination Fee (NTF) of $65 applies upon disconnection of the service Crossgrades ADSL1 vv ADSL2. * If the customer has been connected with their ADSL1 service, regardless of Minimum Term the cost to upgrade to an ADSL2+ plan is $149 and 6 Months will also be added to their Minimum Term. If the customer has been connected for more than 6 months the fee to upgrade to ADSL2 is $99 and 6 Months will be added to their Minimum Term. *If a customer wants to move from an ADSL2 plan to an ADSL1 plan then it will be considered the same as a "Relocation". You may be without service for a a number of days while the change takes place. Whilst this is taking place you may use your Netspace backup ADSL dialup account (Normal dilaup telephone call charges still apply) 17 - Super 50 plan (pre 18/01/10) Specific Conditions Super plans (post 18/01/10) Specific Conditions. * Both uploads and downloads count towards Allowed Usage. * Only offered bundled with Netspace Home Phone. Phone costs are in addition to Monthly. Monthly Fixed Charge increases by $20 if Phone bundling is subsequently removed. * Both uploads and downloads count towards Allowed Usage. Super 20 and Super 50 plans only offered bundled with a Netspace Home Phone service. Phone costs are in addition to Monthly. The Super 15 and Super 40 plans are the respective stand-alone equivalents of these plans. Customers that subsequently transfer their phone service to another provider will be moved to the equivalent stand-alone plan ADSL Speed & Plan Upgrades. * Upgrades to higher line speeds on ADSL1 (eg: 512/128 to 1500/256, or 512/128 to 512/512, or 1500/256 to 512/512) are available via the online plan change facility on the Netspace website for no charge. Downgrades on ADSL1 where the a speed change is required (eg: 512/512 to 1500/256 or 512/128 to 256/64k) are available via the online plan change facility on the Netspace website at a cost of $19 (note downgrades can only take place when the customer is out of contract) * Upgrades to higher volume plans with the same line speed are free of charge when ordered via the online plan change facility on the Netspace website. After upgrade, advertised fees for upgraded plan apply. Plan Changes when Relocating: If changing line speeds at the same time as relocating the service then there is no cost for downgrades (note that downgrades can only take place when the customer is out of contract). * If a plan change has been previously requested, and the customer has paid for their next months access, but has not reached their next billing date; any plan change taking effect on the next billing date will be enforced, and no other plan change is possible. If a plan change has been previously requested but the customer has not reached their next billing date; any existing plan change will be cancelled and the new plan they choose as part of this process will take effect at the start of their next billing period (the new speed will take effect upon reconnection). The customer will not be able to cancel this plan change before it takes effect. Speed changes will take place when the relocated service is connected.

55 20 - Peak & Off Peak Time - Midnight. * Off-peak time is from 00:00 to 06:59 Every Day. Peak time is outside these times Peak & Off Peak Time - 3am. * Off-peak time is from 03:00 to 09:59 Every Day. Peak time is outside these times Peak & Off Peak Time - 5am. * Off-peak time is from 05:00 to 11:59 Every Day. Peak time is outside these times ADSL Upgrade. * Upgrades to a different plan are available beginning the next billing period upon notice to Netspace by the customer. Upgrades to a higher line speed are possible via paper form for ADSL1 $65, ADSL1 to ADSL2+ $95. After upgrade, advertised fees for upgraded plan apply Corporate ADSL Upgrade. * Upgrades to a different plan are available beginning the next billing period upon notice to Netspace by the customer. Upgrades to a higher line speed are possible via paper form for $170. After upgrade, advertised fees for upgraded plan apply Not Used Own modem Home & SOHO. * Connection Fee (Fee) is discounted to $149 if the customer provides their own approved ADSL Internet access modem and filter and elects to take a minimum term of 0 months at the time of application. Fee discounted to $99 with minimum term of 6 months. Fee is discounted to $59 with a minimum term of 12 months. Fee is discounted to $0 with a minimum term of 24 months Not Used Not Used Additional Mailbox Conditions. * Customer is allocated one primary account with their account. In addition, the customer is allocated 9 additional mailboxes, (plus the primary account). Mailboxes can be created, disabled or reactivated at any time via the Netspace website by the customer. Once the customer has reached their maximum limit, they can extend their allocation by purchasing a block of additional mailboxes. Customer may permit other persons to use the customer's additional mailboxes, but all such use is deemed to be the customer's own use, and customer must ensure that no such use breaches customer's terms with Netspace. Only the customer may request support from Netspace. Netspace is not obliged to recognize any other person in relation to customer's mailboxes. The primary account is limited to 100 Megabytes, and additional mailboxes are limited to 25 Megabytes Not Used Additional Mailbox Conditions. * Customer is allocated one primary account with their account. The customer can extend their allocation by purchasing individual mailboxes for $10 via the mailbox management utility. Mailboxes can be created, disabled or reactivated at any time via the Netspace website by the customer. Customer may permit other persons to use the customer's additional mailboxes, but all such use is deemed to be the customer's own use, and customer must ensure that no such use breaches customer's terms with Netspace. * Only the customer may request support from Netspace. Netspace is not obliged to recognize any other person in relation to customer's mailboxes. The primary account is limited to 100 Megabytes, and additional mailboxes are limited to 25 Megabytes Additional Mailbox Conditions. * Customer is allocated one primary account with their account. In addition, the customer is allocated 4 additional mailboxes, (plus the primary account). Mailboxes can be created, disabled or reactivated at any time via the Netspace website by the customer. Once the customer has reached their maximum limit, they can extend their allocation by purchasing a block of additional mailboxes. Customer may permit other persons to use the customer's additional mailboxes, but all such use is deemed to be the customer's own use, and customer must ensure that no such use breaches customer's terms with Netspace. Only the customer may request support from Netspace. Netspace is not obliged to recognize any other person in relation to customer's mailboxes. The primary account is limited to 100 Megabytes, and additional mailboxes are limited to 25 Megabytes Not Used Modem Upgrade - Home & SOHO. * Customer may elect to upgrade their Netspace provided modem at the time of Connection by paying the Modem Upgrade Fee that is available at the time for the applicable modem on the website Not Used Churn Home & SOHO. * Connection fee is discounted to $39 for a Minimum term of 0 Months if the customer is transferring from an ISP participating in the DSL Rapid Transfer Process (Churn) or Connection fee is discounted to $0 for a 6, 12 or 24 month minimum term if the customer is transferring from an ISP participating in the DSL Rapid Transfer Process (Churn) The customer must provide their own approved ADSL modem and filter Connection Fee Includes. * Connection Fee (without own modem and filter discount) includes a USB ADSL Internet access modem for a Home & SOHO ADSL Internet Service and a single ADSL line filter. A filter is required to be purchased for every telephone connected to the same line as the ADSL service Home & SOHO (inc Modem) Options. * Customer may elect at time of service application to have a minimum term of 6 months - Connection fee of $149 applies, 12 months - fee of $109 applies, 24 months - fee of $49 applies Not Used Data Blocks. * Customer may increase Allowed Usage for a billing period by purchasing data blocks via Netspace website. Increase in Allowed Usage applies only to current billing period. No credit for unused entitlements. Entitlements not transferable.

56 41 - Flat Rate by Default. * All services (plans) are designated as Flat Rate at the time of sign-up. Once the customer has exceeded their allowed usage per month then the customer s access speed will be limited to dial up modem speed (on all plans, except SOHO Plans where the speed will be 128k) until the commencement of the next billing period (excluding bonus free sites, plus any conditions applying to the "free" sites found at If separate Peak & Off-Peak usage limits apply, speed limiting will apply to further Peak Use if Peak usage limit is exceeded, to further Off-Peak Use if Off-Peak Use usage limit is exceeded, and to all use if both Peak & Off-Peak usage are exceeded. Customers can elect (providing that the customer s service is designated by the wholesaler as a L2TP service) to switch-off the Flat Rate functionality and allow their service to remain at full broadband modem speed permanently, until such a time that the customer switches back on the flat rate functionality. If customers elect to switch-off the Flat Rate functionality, all excess usage above their monthly allowance will be charged at 9c per Megabyte. Switching-off (and vice versa) the Flat Rate functionality can only be done online. There is no charge to switch-off the Flat Rate functionality on your plan, and there is no charge to switch-on the Flat Rate functionality on your plan. To switch-on the flat rate functionality the customer's account must be in credit (if peak and off peak limits apply then both of these must be in credit) Multiple ADSL Logins. * Multiple concurrent log-ins to a single account: (a) permitted for all Flat Rate plans only until Allowed Usage per Month is reached then access speed limits and single log-in limit applies (b) permitted for customers who have switched-off their Flat Rate functionality on their plan multiple log-in and full speeds apply for the entire month (c) data downloads by multiple concurrent log-ins are aggregated for charging purposes Home Cancellations and Aterations after Processing. * If the customer decides to cancel their application once processing has commenced, but before acknowledgement of the order from our wholesaler, an Administration fee of $70 will apply. Cancellation requests received after the order has been acknowledged by our wholesaler will be subject to standard contract cancellation fees and conditions. If the customer decides to alter their application after we have commenced processing it, but before acknowledgement of the order from our wholesaler, an Administration fee of $35 will apply. Alteration requests received after the order has been acknowledged by our wholesaler will be subject to standard contract account alteration fees and conditions Multiple Dial Logins. * Up to 15 multiple simultaneous logins can be connected at any one time ADSL Early Disconnection Fee. * If the service is cancelled by the customer before the end of the Minimum Term, an early termination fee of 50% of the remaining payments that would have been payable but for termination, plus a Network Termination Fee (NTF) of $65 applies Not Used Reconnection - Third Party * To reconnect the service at an address where the telephone line has been disabled or Disconnection. cancelled a reconnection fee of $149 will apply, without extension to the contract Free Dial when ADSL not working. * Service includes 56k dialup account at no charge when used during ADSL service interruption customer to provide own modem Corporate DSL Relocate. * If the customer wants to relocate the service to another telephone line or address a relocation fee is payable: $ for services in place for 6 months or less; otherwise $ $100 is non-refundable even if wholesaler declines relocation request DSL Relocate. * If the customer wants to relocate the service to another telephone line or address a relocation fee is payable: $ for services in place for 6 months or less; otherwise $ $99 is non-refundable even if wholesaler declines relocation request Reconnection - Move - Home & SOHO * To re-locate the service to another telephone line or service address (ADSL1 or ADSL2), a Connection Fee of $99 is payable if the service has been connected for more than 6 months (Same price if the customer is still under a contract, or if the contract has been concluded). If the service has been connected for 6 months and under, a Connection Fee of $149 is payable. If the customer has exceeded the Minimum Term (and thus out of contract), then the customer may elect to have a reduced Connection Fee of $129 for a fresh Mininum Term of 0 Months, $99 for a fresh Mininum Term of 6 Months, $69 for a fresh Minimum Term of 12 Months, $29 for a fresh Minimum Term of 18 Months or $0 for a fresh Minimum Term of 24 Months. A fresh Minimum Term applies from commencement of relocated service follows (assuming that they do not take the discounted Connection Fee): balance of current minimum term or six months whichever is longer. If the application to relocate the service to a new telephone line or service address is rejected, the standard ADSL Early Disconnection Fee applies. Upon relocating you may be required to choose one of our current plans and if you are under contract you may have to choose a current plan with a monthly fee that is the same or higher as the plan that you were on before relocating Not Used Corporate DSL Relocate. * Relocation costs/conditions are as per Current Pricelist in Place at time of relocation DSL Relocate. * Relocation costs/conditions are as per Current Pricelist in Place at time of relocation Dial Static IP. * Optional Static-Ip Service is available for an additional $82.50 per annum or $220 per annum for more than 1. This service may not be available in all Netspace modem locations Education Pack (Schools Only). * Education Pack (schools only): Includes Domain Name Hosting Service at no charge. Also includes the VicSmart School package of Webhosting and Hosting. The amount of Web Server Space and Server space depends on the number of students : 200Mb; : 300Mb; : 400Mb; 551+: 500Mb. Web Server: No CGI, Terminal access is provided. A "Form to " script is provided for ed responses to the Web. Includes limited content filtering to block student access to inappropriate web sites. Optionally, Web access can be restricted to the Education Resource List web sites on per student or

57 57 - Not Used Not Used Not Used. group/classroom level. Port Forwarding/Redirection: Schools using in-house Internet servers for Web, DNS, etc can use Netspace for VicOne Internet access and host in-house Internet servers. Netspace will arrange the necessary port forwarding/redirection VicSmart Plans. * Includes Domain Name Hosting Service at no additional charge. Also includes the VicSmart School package of Webhosting and Hosting. The amount of Web Server space and Server space depends on the number of students : 200Mb; : 300Mb; : 400Mb; 551+: 500Mb. Web Server: No CGI, Terminal access is provided. A "Form to " script is provided for ed responses to the Web. Paper invoices are provided for this service for the excess use charge, the fixed charge and the Annual Charges. Upgrades to VicSmart School Plans are available beginning the next billing period upon notice to Netspace by the customer. Includes limited content filtering to block student access to inappropriate web sites. Optionally, Web access can be restricted to the Education Resource List web sites on per student or group/classroom level. Port Forwarding/Redirection: Schools using in-house Internet servers for Web, DNS, etc can use Netspace for VicSmart Internet access and host in-house Internet servers. Netspace will arrange the necessary port forwarding/redirection. Unlimited or rate limited plans are only available in conjunction with each other, with plan changes only available within these plans Clever Owns Equipment. * All equipment remains the property of Clever Communications Australia Limited 62 Clever Wholesaler & Relocations. * Service is provided using infrastructure from Clever Communications Australia Limited. If the customer wants to re-locate the service to another location a new installation fee is payable Web Server Hosting Conditions. * Lite VWS Conditions: Lite server provides basic web hosting. No CGI etc. A "Form to " script is provided for ed responses to the Web. Access to upload and maintain sites may be limited to a Netspace IP address for security reasons. From time to time we may allow customers to maintain the site through the use of a single foreign IP address - this address may be changed free of charge two times per year. Premium VWS and Shared Hosting Plans Conditions: Server provides the following tools: CGI, SSI, PHP, JSP, Perl, Python, MySQL, PostgreSQL, Use of Mambo CMS, Crontab Management, Log Management, Java Apps management, Full SSL Certificate Support (SSL certificate Authority registration fee is additional and is paid directly to issuing Authority). No access to compilers is provided as the server is not a development machine. Access to upload and maintain sites may be limited to a Netspace IP address for security reasons. From time to time we may allow customers to maintain the site through the use of a single foreign IP address - this address may be changed free of charge two times per year. Premium Advanced and Extreme additional VWS Conditions: Multiple Domains with exclusive IP and multiple databases available on request Requires Bus Account. * A Netspace Account (ADSL Internet access or Dial-Up Modem is required) 65 - Prepaid Excess. * Customer may pre-purchase Excess Usage time at $2.75 per hour in increments of 10 hours. If excess usage takes place when billed the system will look to see if there is any prepaid excess usage and will deduct time from here before creating an invoice Dial Upgrades. * Upgrades to same plan type (i.e to, Home to Home, POP3 to POP3) to upgrade the number of prepaid hours are available as follows: Number of Months Left in plan x difference in plan costs (on a per monthly basis) + $10. As a bonus, the $10 is waived if the upgrade is performed in the month of Service is connected, or is renewed. Upgrades include the calender month that the upgrade is paid for in Virus Checking Service. * Liability cap of $5 per month applies where legislation permits Powertel Wholesaler & Relocations. * Service is provided using infrastructure from Powertel Pty. Ltd. If the customer wants to relocate the service to another location a new installation fee is payable Powertel Owns Equipment. * All equipment remains the property of Powertel Pty. Ltd..