Telecom Asset Lifecycle Management Tool

Transcription

1 Telecom Asset Lifecycle Management Tool For Success Technology

2 Introduction The scope of this tool is asset lifecycle management for mobile networks operators as well as other telecom providers. Solution Description TALM - Telecom Asset Lifecycle Management Tool empowers users to shorten site development schedules while increasing revenue and reducing costs. With centrally managed critical data and system architecture based on central site management, TALM - Telecom Asset Lifecycle Management tool provides operational excellence and superior efficiency for site selection, site planning and design, construction, maintenance, upgrades, project management and administration of expenses. Following modules are part of the tool: Configuration Management Module Planning and Rollout Module Maintenance Module Reporting and Analysis Module WFM module Modules & Features Configuration Management Module Configuration Management module is used for Network configuration parameters management. Users that have access to the module have the ability to enter and update all of the defined parameters throughout the module by following the change management process that is defined by the tool functionalities and custom processes defined by users. History tracking Feature This feature enables audit trail functionality for all fields in the application which provides users with ability to track all changes within the system. Site Copying Feature Tool provides users with ability to create alternative sites with same parameters from existing sites. Import Handover parameters from Atoll tool Import feature enables users to import data that is related to handover parameters and all relevant data for the radio network that is implemented in this module. Import parameters from OSS Import feature enables users to import data that is related to parameters and all relevant data for the telecom network that is implemented in this module.

3 Modules & Features Rollout Management module Rollout Management module covers all activities related to rollout of telecom assets and their lifecycle. Rollout Management module guides users through all relevant stages of asset rollout process where users can define specific phases and tasks, as well as track costs associated with them. Users can apply their standard asset rollout management processes within the module. PROJECT TEMPLATES By setting a project template type for a multiphase project, structure of phases and tasks are copied from the corresponding type of project. Template feature is effective for users since it delivers standard projects with standard phases and their respective tasks. Once when templates are defined and saved, users don t have the need to set them up each time when new project is launched. MULTIPHASE PROJECT PHASES Multiphase Phase tab enables users to choose specific project phase. Based on the phase selection, all of the significant fields specific to the phase are displayed on this tab. By enabling dynamic selection of phase related fields, users are able to add, delete and modify records that are only specific to the selected phase. PHASE COST All of the expenses that are associated with particular phase are tracked in the Phase Cost tab. Import costs (PO, PRQ) from SAP Import feature enables users to import data that is related to cost and all relevant data for the telecom operator that is implemented in this module. SERVICE PROJECT MODULE Asset Maintenance Module provides functionalities for the tracking of electricity payments and site real estate management operations. Users are able to manage electricity bills for individual site and administer payment dynamic for given site. Users have the ability to manage site rent payments and administer payment dynamics for any given site. Module supports EUR currency, as well as other world currencies. In addition to this feature, users can manually enter currency conversion rate for any cost record. NOTIFICATIONS IN TOOL Tool enables users to receive notifications in form of alarms and communication. notifications are dependent on alarms which are based on functionality that represents periodic check that is performed to verify certain conditions. Notifications deliver warnings to users in form of an alarm which triggers an that notifies appropriate system user. Alarms are shown in the tool application

4 Modules & Features WFM module The Workflow management module tracks individual site for which the execution of tasks have been defined. It is possible to implement in WFM any business process of telecom operator. WFM module use BPMN 2.0 process model to implement process. WFM module delivers efficiency, control, and agility to the business that implements it in the right way. These three key areas of promised benefit can be further broken down as: Increases in productivity and effectiveness a WFM system s task list makes sure that everyone is always working on the highest priority item, speeding the process along. Increased process compliance and governance users of a WFM system have no choice but to follow the process that the system is built on. A more agile business that can change and adapt more quickly - because a WFM system is driven by a process model rather than by pure code, generally it is easier to effect system change, and therefore business change. Increased ability to scale best practices across a changing organization once defined and built, a WFM system doesn t care if it has 10 or 100 users. Organizations that try to scale out a ten-man operation to a 100 person one often run into difficulties because the process becomes so difficult to control without software support. Improved communication, cooperation, coordination, handoffs WFM systems are all about moving work from one team to another, reducing the need for teams to be skilled in communication and cooperation. Improved resource utilization resources that aren t pulling their weight are very visible to management because everything that happens in the process can be reported on.

5 TM Forum compliance is compliant with this area of etom map of TM Forum. STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS STRATEGY & COMMIT INFRASTRUCTURE LIFECYCLE MANAGEMENT PRODUCT LIFECYCLE MANAGEMENT OPERATIONS SUPPORT & READINESS FULFILLMENT ASSURANCE BILLING & REVENUE MANAGEMENT MARKETING & OFFER MANAGEMENT MARKET STRATEGY & POLICY Gather & Analyze Market Information Establish Market Strategy Establish Market Segments Link Market Segments & Products Gain Commitment to Marketing Strategy PRODUCT & OFFER PORTFOLIO PLANNING Gather & Analyze Product Information Establish Product Portfolio Strategy Produce Product Portfolio Business Plans Gain Commitment to Product Business Plans PRODUCT & OFFER CAPABILITY DELIVERY Define Product Capability Requirements Capture Product Capability Shortfalls Approve Product Business Case Deliver Product Capability Manage Handover to Product Operations Manage Product Capability Delivery Methodology MARKETING CAPABILITY DELIVERY Define Marketing Capability Requirements Gain Marketing Capability Approval Deliver Marketing Infrastructure Manage Handover to Marketing Operations Manage Marketing Capability Delivery Methodology PRODUCT & OFFER DEVELOPMENT & RETIREMENT Gather & Analyze New Product Ideas Assess Performance of Existing Products Develop New Product Business Proposal Develop Product Commercialization Strategy Develop Detailed Product Specifications Manage Product Development Launch New Products Manage Product Exit SALES DEVELOPMENT Monitor Sales & Channel Best Practice Develop Sales & Channels Proposals Develop New Sales Channels & Processes PRODUCT MARKE TING COMMUNICATION S & PROMOTION Define Product Marketing Promotion Strategy Develop Product & Campaign Message Select Message and Campaign Channels Develop Promotional Collateral Manage Message and Campaign Delivery Monitor Message & Campaign Effectiveness CUSTOMER RELATIONSHIP MANAGEMENT CRM SUPPORT & READINESS Support Customer Interface Management Support Order Handling Support Problem Handling Support Bill Invoice Management Support Bill Payments & Receivables Managemen t Support Retention & Loyalty Support Marketing Fulfillment Support Selling Support Bill Inquiry Handling Manage Campaign Manage Customer Inventory Manage Product Offering Inventory Manage Sales Inventory Support Customer QoS/SLA MARKETING FULFILLMENT RESPONSE Issue & Distribute Marketing Collaterals Track Leads SELLING Manage Prospect Develop Sales Proposals Qualify Opportunity Manage Sales Accounts Cross/Up Selling Acquire Customer Data Negotiate Sales/Contract ORDER HANDLING Determine Customer Order Feasibility Authorize Credit Track & Manage Customer Order Handling Complete Customer Order Rprt Customer Order Handling Issue Customer Orders Close Customer Order CUSTOMER INTERFACE MANAGEMENT Manage Contact Manage Request (Including Self Service) PROBLEM HANDLING Isolate Customer Problem Report Customer Problem Track & Manage Customer Problem Close Customer Problem Report Create Customer Problem Report Correct & Recover Customer Problem CUSTOMER QoS/SLA MANAGEMENT Assess Customer QoS/SLA Performance Manage QoS/SLA Violation Report Customer QoS Perf Create Customer QoS Perf Degradation Report Track & Manage Customer QoS Perf Resolution Close Customer QoS Perf Degradation Report RETENTION & LOYALTY Personalize Customer Profile for Retention & Loyalty Establish & Terminate Customer Relationship Analyze & Report on Customer Mediate & Orchestrate Customer Interactions Build Customer Insight Analyze and Manage CustomerRisk Validate Customer Satisfaction BILL INVOICE MANAGEMENT Apply Pricing, Discounting, Adjustments & Rebates Create Customer Bill Invoice Produce & Distribute Bill BILL PAYMENTS & RECEIVABLES MANAGEMENT Manage Customer Billing Manage Customer Manage Customer Payments Debt Collection BILL INQUIRY HANDLING Create Customer Bill Inquiry Report Assess Customer Bill Inquiry Report Authorize Customer Bill Invoice Adjustment Track & M anage Customer Bill Inquiry Resolution Report Customer Bill Inquiry Close Customer Bill Inquiry Report MANAGE BILLING EVENTS Enrich Billing Events Guide Billing Events Mediate Billing Events Report Billing Event Records CHARGING Perform Rating Apply Rate Level Discounts Aggregate Items For Charging Manage Customer Charging Hierarchy MANAGE BALANCES Manage Balance Containers Manage Balance Policies Manage Balance Operations Authorize Transaction Based on Balance SERVICE DEVELOPMENT & MANAGEMENT SERVICE STRATEGY & PLANNING Gather & Analyze Service Information Manage Service Research Establish Service Strategy & Goals Define Service Support Strategies Produce Service Business Plans Develop Service Partnership Requirements Gain Enterprise Commitment to Service Strategies SERVICE CAPABILITY DELIVERY Map & Analyze Service Requirements Capture Service Capability Shortfalls Gain Service Capability Investment Approval Design Service Capabilities Enable Service Support & Operations Manage Service Capability Delivery Manage Handover to Service Operations SERVICE DEVELOPMENT & RETIREMENT Gather & Analyze New Service Ideas Assess Performance of Existing Services Develop New Service Business Proposal Develop Detailed Service Specifications Manage Service Development Manage Service Deployment Manage Service Exit SERVICE MANAGEMENT & OPERATIONS SM&O SUPPORT & READINESS Manage Service Inventory Enable Service Configuration & Activation Support Service Problem Management Enable Service Quality Management Support Service & Specific Instance Rating SERVICE CONFIGURATION & ACTIVATION Design Solution Allocate Specific Service Parameters to Services Track & Manage Service Provisioning Implement & Configure & Activate Service Test Service End-to-End Issue Service Orders Report Service Provisioning Close Service Order Recover Service SERVICE PROBLEM MANAGEMENT Create Service Trouble Report Diagnose Service Problem Correct & Resolve Service Problem Track & Manage Service Problem Close Service Trouble Report Survey & Analyze Service Problem Report Service Problem SERVICE QUALITY MANAGEMENT Monitor Srvc Quality Analyze Srvc Quality Improve Srvc Quality Report Srvc Quality Perf Create Service Perf Degradation Report Track & Manage Srvc Quality Perf Resolution Close Service Perf Degradation Report SERVICE GUIDING & MEDIATION Mediate Service Usage Records Report Service Usage Records Guide Resource Usage Records RESOURCE DEVELOPMENT & MANAGEMENT (APPLICATION, COMPUTING & NETWORK) RESOURCE STRATEGY & PLANNING Gather & Analyze Resource Information Manage Resource Research Establish Resource Strategy & Architecture Define Resource Support Strategies Produce Resource Business Plans Develop Resource Partnership Requirements Gain Enterprise Commitment to Resource Plans RESOURCE CAPABILITY DELIVERY Map & Analyze Resource Requirements Capture Resource Capability Shortfalls Gain Resource Capability Investment Approval Design Resource Capabilities Enable Resource Support & Operations Manage Resource Capability Delivery Manage Handover to Resource Operations RESOURCE DEVELOPMENT & RETIREMENT Gather & Analyze New Resource Ideas Assess Performance of Existing Resources Develop New Resource Business Proposal Develop Detailed Resource Specifications Manage Resource Development Manage Resource Deployment Manage Resource Exit RESOURCE MANAGEMENT & OPERATIONS (Application, Computing and Network) RM&O SUPPORT & READINESS Enable Resource Provisioning Enable Resource Performance Management Support Resource Trouble Management Enable Resource Data Collection & Distribution Manage Resource Inventory Manage Logistics MANAGE WORKFORCE Manage Appointment Administer Workforce Schedule Report Manage Assign Work Order Workforce Track & Manage Close Work Order Work Order Issue Work Order Plan & Forecast Workforce RESOURCE PROVISIONING Allocate & Install Resource Configure & Activate Resource Test Resource Track & Manage Resource Provisioning Report Resource Provisioning Close Resource Order Issue Resource Orders Recover Resource RESOURCE DATA COLLECTION & DISTRIBUTION Collect ManagementInformation & Data RESOURCE TROUBLE MANAGEMENT Survey & Analyze Rsrc Tbl Report Rsrc Tbl Localize Rsrc Tbl Close Rsrc Tbl Report Correct & Recover Rsrc Tbl Create Rsrc Tbl Rprt Track & Manage Rsrc Tbl RESOURCE PERFORMANCE MANAGEMENT Monitor Rsrc Perf Create Rsrc Perf Analyze Rsrc Perf Degradation Rprt Control Rsrc Perf Track & Manage Report Rsrc Perf Rsrc Perf Resolution Close Rsrc Perf Degradation Rprt Process Management Information & Data Distribute Management Information & Data RESOURCE MEDIATION & REPORTING Mediate Resource Usage Records Report Resource Usage Records Audit Data Collection & Distribution SUPPLY CHAIN DEVELOPMENT & MANAGEMENT SUPPLY CHAIN STRATEGY & PLANNING Gather & Analyze Supply Chain Information Establish Supply Chain Strategy & Goals Define Supply Chain Support Strategies Produce Supply Chain Business Plans Gain Enterprise Commitment to Supply Chain Plans SUPPLY CHAIN CAPABILITY DELIVERY Determine the Sourcing Requirements Determine Potential Suppliers/Partners Manage the Tender Process Gain Tender Decision Approval Negotiate Commercial Arrangements Gain Approval for Commercial Arrangements SUPPLY CHAIN DEVELOPMENT & CHANGE MANAGEMENT Manage Supplier/Partner Engagement Manage Supply Chain Contract Variation Manage Supplier/Partner Termination SUPPLIER/PARTNER RELATIONSHIP MANAGEMENT S/PRM SUPPORT & READINESS Support S/P Requisition Management Support S/P Problem Reporting & Management Support S/P Performance Management Support S/P Settlements & Payment Management Support S/P I nterface Management Manage Supplier/Partner Inventory S/P REQUISITION MANAGEMENT Select Supplier/Partner Determine S/P Pre-Requisition Feasibility Track & Manage S/P Requisition Receive & Accept S/P Requisition Initiate S/P Requisition Order Report S/P Requisition Close S/P Requisition Order S/P PROBLEM REPORTING & MANAGEMENT Initiate S/P Problem Report Receive S/P Problem Report Track & Manage S/P Problem Resolution Report S/P Problem Resolution Close S/P Problem Report S/P PERFORMANCE MANAGEMENT Monitor & Control S/P Service Performance Track & Manage S/P Performance Resolution Report S/P Performance Initiate S/P Performance Degradation Report Close S/P Performance Degradation Report S/P SETTLEMENTS & PAYMENTS MANAGEMENT Manage Account Receive & Assess Invoice Negotiate & Approve Invoice Issue Settlements Notice & Payment S/P INTERFACE MANAGEMENT Manage S/P Requests (Including Self Service) Analyze & Report S/P Interactions Mediate & Orchestrate Supplier/Partner Interactions

6 Mapping to etom TALM mapping to TM Forum Business process etom. etom Process Level Level 2 Resource Development & Management Process Name Process ID Brief description Resource Development & Retirement Develop new, or enhance existing technologies and associated resource types, so that new Services can be developed. Level 3 Manage Resource Development Ensure the co-coordinated delivery in line with the approved business case of all required resource classes/components capabilities for that business case across the enterprise Level 3 Manage Resource Deployment Ensure the co-coordinated deployment in line with the approved business proposal of all required resource classes/ components for that business proposal across the enterprise. Level 1 Resource Management & Operation (RM&O) Level 2 RM&O Support and Readiness Level 3 Enable Resource Provisioning Level 3 Manage Logistics Level 3 Manage Resource Inventory Level 2 Resource Provisioning Level 3 Allocate & Install the Resources Level 3 Configure & Activate Resource Level 3 Report Resource Provisioning Level 3 Issue Resource Orders Level 3 Close Resource Orders Level 3 Test Resource Level 3 Track and Manage Resource Provisioning Level 2 Workforce Management Maintains knowledge of resources (application, computing and network infrastructures) and is responsible for managing all these resources (e.g. networks, IT systems, servers, routers, etc.) utilized to deliver and support services required by or proposed to customers.

7 Modules NLM CONFIGURATION MODULE ROLLOUT MODULE WFM MODULE General Site Parameters OSS SAP P2P Multiphase Service ebanking Halcom import Processes Legal Infrastructure Parameters Site Candidate Transmission Parameters Radio Network Parameters Atoll P2P Site Project Phases (5 SD Phases) Project Phases Costs Site Service Service Lines (Electricity & Rent) Service Lines Costs WFM Reports SAP-NUM: Automated file import Manual Halcom file import REPORTING MODULE