Corrigendum to RFP for Implementation of Payment Gateway Solution & Access Control Server Solution under Outsourced Model

Transcription

1 Sect / Subect Department Of Informat Technology, Powai, Mumbai Corrigendum to RFP for Implementat of Payment Gateway & Acce Control Server under Outourced Model NA General 2 NA General We requet the bank to clarify whether the hardware will be provided by bank. I the Reconciliat including Chargeback, Interchange ettlement ha to be provided on hoted model? A per the RFP term, the olut ha to be provided under outourced model bank will pay a per Bill of Material. Thu, Bidder i reponible to provide end-to-end olut. A per the RFP term, the olut ha to be provided under outourced model bank will pay a per Bill of Material. Thu, Bidder i reponible to provide end-to-end olut. 3 NA General BIDDER require included certain contractual term including but not limited to a Non- Solicitat claue upon mutually acceptable term condit. 4 NA General What all external ytem connect to the ACS either to get data from ACS, or receive data from ACS? The ACS connect to the Directory erver of Via / MaterCard / NPCI. In addit, ACS connect to the bank' witch/cbs for fetching the mobile number for ending OTP to the cutomer. 5 NA General What are the detail to be ubmitted on the technical functal front, a a part of bid ubmi? No eparate ubmi check lit hared with the bid Pleae refer to 0 of the RFP document. 6 NA General Bank will pay additally eparately for on -going cutomiat. It will be great if the per man day cot i defined Cutomiat, if any, would be done on mutually agreed term.

2 Sect / Subect 7 NA General With reference to point number 6..2 for back office merchant management ytem, whether the tranact data migrat i required or not pleae confirm. If required then what i the period for tranact data migrat required. Data pertaining to the lat 20 day tranact along with it tatu i.e. ettled or unettled need to be migrated. 8 NA General With reference to point number what kind of data required for Bank reconciliat, pleae provide more detail. File format required for reconciliat would be hared with the Bidder after the finaliat of the RFP. 9 NA General 0 NA General NA General Alo pleae provide following detail for 5 year project a. Total number of Merchant b. Total number of Bank uer c. Total number of Merchant uer d. Total number of concurrent uer e. Total number of tranact per day Doe bidder need to provide any training to the bank peronnel. Requet to inert an addital claue a follow: If the Purchae/the Bank undergoe any merger, amalgamat, takeover, conolidat, retructuring, change of ownerhip etc., the RFP the Agreement hall be deemed to be aigned to the new entity uch an act hall not affect the right of the Service Provider under the RFP the Agreement. The preent data i a follow: a. Total number of Merchant: 5000 b. Total number of Bank uer: 5 c. Total number of Merchant uer: 2 per merchant d. Total number of concurrent uer: 500 e. Total number of tranact per day: The Bank ha projected a growth of 20% per year. The bidder doe not need to provide any training to the bank peronnel. However, the bidder i expected to educate the bank peronnel about the functalitie available in the propoed olut.

3 Sect / Subect Broad Scope of Work The olut hould accept Debit / Credit card (Via, MaterCard, Maetro RuPay) in addit to internet banking / wallet tranact done through variou channel like Internet, Mobile phone, IVR etc. The Bank will ue exiting tie-up with aggregator for acquiring Internet Banking tranact. We undert that bank ha multiple hot uch a BASE24 for Debit card Ato for Credit card. Alo the bank have connectivity with VISA, MaterCard, Maetro RuPay. We aume that bank exiting VISA, MaterCard RuPay connectivity will be utilied for upporting bank variou tranact. Pleae confirm. The Bank' exiting Via, MaterCard RuPay connectivity will not be utilied for Payment Gateway Acce Control Server olut. The Bidder i expected to etablih the requiite connectivity with the network Eligibility Criteria Bidder hould be a company / partnerhip firm regitered in India hould have been in operat for a period at leat five year a on date of RFP. Bidder hould be a company / partnerhip firm / conortium regitered in India hould have been in operat for a period at leat five year a on date of RFP Eligibility Criteria Bidder hould have implemented /or managed Payment Gateway uccefully either on own premie or cutomer premie, for at leat in one Bank or Banking, Financial Service Inurance (BFSI) organiat in India or globally. Kindly allow conortium (in term of bidder) a well in thi Eligibility Criteria Bidder hould have implemented /or managed Payment Gateway uccefully either on own premie or cutomer premie, for at leat in one Bank or Banking, Financial Service Inurance (BFSI) organiat in India or globally. We have implemented PG for a proceor in Mauritiu who provide PG ervice to 3 bank in Mauritiu 4 bank baed outide Mauritiu. While our client provide ervice to variou bank it doen t come under category of bank or banking, BFSI. We requet bank to include Proceor a well in the eligibility criteria Eligibility Criteria Bidder hould have implemented /or managed Payment Gateway uccefully either on own premie or cutomer premie, for at leat in one Bank or Banking, Financial Service Inurance (BFSI) organiat in India or globally. The RFP i for Hoted model, but thi claue allow bidder to have managed either hoted or on licene model. Requet bank to conider olut deployed by Bidder' only on Hoted ervice Offering a the RFP on Outourced Model

4 Sect / Subect Eligibility Criteria Eligibility Criteria Eligibility Criteria Eligibility Criteria Bidder hould have implemented /or managed Payment Gateway uccefully either on own premie or cutomer premie, for at leat in one Bank or Banking, Financial Service Inurance (BFSI) organiat in India or globally. The Bidder hould have yearly ale turnover of not le than R. 5 Crore during lat three financial year i.e. 20-2, The propoed payment gateway olut hould be PCI DSS certified. The propoed payment gateway olut hould be PCI DSS certified. We ugget Bank to conider Bidder' to have experience of at leat year in uccefully deploying the Payment Gateway for at leat Bank in India in pat 3 year a on date of Bid Submi, A regulatory market requirement in India are ignificantly global hoted proceing requirement The Bidder hould have yearly ale turnover of not le than R. 5 Crore during lat two financial year i.e We have implemented our PG olut in India at ControlS, Navi Mumbai PCI DSS certificat i in progre. We trut bank would qualify u to bid in thi RFP. Pleae confirm. PCI - DSS i for the environment & PA-DSS i for the applicat. Requet bank to confirm if PA-DSS certificat i alo required for Payment Gateway. The propoed payment gateway olut hould be PCI DSS certified a on date of ubmi of the RFP. The certificate hould clearly ment that the Payment Gateway i one of the ervice covered under the certificat. In cae, the PCI DSS certificate i expiring on or before the date of ubmi, the bidder ha to give an undertaking that the PCI DSS certificate would be renewed within a period of nine month from the date of expiry of uch certificate. The bidder hould alo ubmit a letter from the certificat authority tating that renewal of the PCI DSS certificate i in progre that the Payment Gateway i covered in the cope of uch renewal.

5 2 9 Sect / Subect Eligibility Criteria The propoed payment gateway olut hould be PCI DSS certified. Our propoed payment gateway ervice i undergoing renewal for PCI DSS. The Bidder hould be allowed to provide a letter from the PCI DSS certificat authority tating compliance i in progre. Bidder hould be mated to provide the PCI DSS compliance certificate within 9 month of go live The propoed payment gateway olut hould be PCI DSS certified a on date of ubmi of the RFP. The certificate hould clearly ment that the Payment Gateway i one of the ervice covered under the certificat. In cae, the PCI DSS certificate i expiring on or before the date of ubmi, the bidder ha to give an undertaking that the PCI DSS certificate would be renewed within a period of nine month from the date of expiry of uch certificate. The bidder hould alo ubmit a letter from the certificat authority tating that renewal of the PCI DSS certificate i in progre that the Payment Gateway i covered in the cope of uch renewal Eligibility Criteria The Bidder hould not have been blacklited by any of the Government/Regulatory Authoritie or Public Sector Undertaking (PSU). The Bidder hall give an undertaking on their letter head tating that the Bidder ha not been black lited by any of the Government Authority or PSU. In cae, in the pat, the Bidder company / firm wa blacklited by any Govt. Authority or PSU, the name of uch company / firm hould have been removed from the black lit a on date of ubmi of the tender, failing which the Bid hall be rejected. A declarat i to be provided to that effect a precribed in 6. Bidder hould not be Blacklited Globally by any of the Bank Propoal ownerhi p The propoal all upporting documentat ubmitted by the Bidder hall become the property of Un Bank of India unle the Bidder pecifically requet, in writing, that the propoal or the document be returned or detroyed. The BIDDER requet that the bid the pricing detail ubmitted to the Bank to be treated a confidential proprietary informat of the BIDDER.

6 Sect / Subect The claue i ilent regarding the negotiat right of the bidder Signing of Contract The contract will be igned by both the partie will cover the term condit laid down in the RFP, corrigendum to the RFP; if any, reply provided by the bank to the querie ubmitted by the bidder the purchae order iued by the bank. In addit, the contract hall include the tard term condit a pecified in. Requet to modify a below: The contract will be igned by both the partie will cover the mutually agreed term condit laid down in the RFP, corrigendum to the RFP; if any, reply provided by the bank to the querie ubmitted by the bidder the purchae order iued by the bank. In addit, the contract hall include the mutually agreed tard term condit a pecified in. Negotiat right of the bidder i ilent in the RFP Service Level Agreeme nt At the ame time a the Bank notifie the ucceful Bidder that it Bid ha been accepted, the Bidder hall be enter into a Service Level Agreement (SLA) with the Bank, containing all the Term Condit of thi RFP, including confidentiality, non-dicloure penalty claue, any other claue relevant to the ervice offered. Requet to modify a below: At the ame time a the Bank notifie the ucceful Bidder that it Bid ha been accepted, the Bidder hall be enter into a Service Level Agreement (SLA) with the Bank, containing all mutually agreed Term Condit of thi RFP, including confidentiality, non-dicloure penalty claue, any other claue relevant to the ervice offered.

7 Sect / Subect Service Level Agreeme nt Service delivered by the vendor hould comply with the SLA any violat of SLA will attract penaltie a below: a) Uptime of 99.5% above: No penalty. b) Uptime of 98.5% above but below 99.5%: % of total annual contract value. c) Uptime of 97.5% above but below 98.5%: 2% of total annual contract value. d) Uptime of 96.5% above but below 97.5%: 3% of total annual contract value. e) Uptime of 95.5% above but below 96.5%: 4% of total annual contract value. f) Below 95.5%: 0% of total annual contract value. g) Further, if the number of downtime intance during a month exceed 3 time, an addital 0.50 % downtime will be reduced from uptime the penalty will be calculated accordingly Requet to modify a below: Service delivered by the vendor hould comply with the SLA any violat of SLA will attract penaltie a below, ubject to a maximum overall limit of 0% of the total annual contract value : Performa nce Security Performance Bank Guarantee of R. 25 Lakh valid for 5 year i to be furnihed by the ucceful Bidder a precribed in 6. We requet the Bank to reduce the amount of Performance Security from R.25 lakh to R.5 lakh Performa nce Security Performance Bank Guarantee of R. 25 Lakh valid for 5 year i to be furnihed by the ucceful Bidder a precribed in 6. Requeting bank to reconider the value of BG to R. 5 Lac from 25L Project Support Peronnel Bidder hall provide a dedicated Project Manager during pot deployment hould have a 24 X 7 X 365 monitoring / proactive monitoring, technical functal upport team with killed man power for upport, monitoring operat. We aume that the project manager/monitoring team would operate remote from the bidder' premie. Requet the bank to clarify. The project manager / monitoring team will operate remotely from the bidder' premie. However, Bidder ha to deploy one reource in the Bank' premie a per claue of the RFP.

8 30 20 Sect / Subect Project Support Peronnel Bidder hall provide a dedicated Project Manager during pot deployment hould have a 24 X 7 X 365 monitoring / proactive monitoring, technical functal upport team with killed man power for upport, monitoring operat. Requet the bank to clarify the durat up to which the dedicated project manager i required pot go-live. The dedicated project manager, who will act a a ingle point of contact, i required for the entire durat of the contract Start of Service The elected Bidder hall be reponible for making all the ervice of the olut operatal within 5 week from the date of acceptance of Purchae Order, which will be retricted to 0 day from the date of Purchae Order. Requet the Bank to revie it to 20 week from igning of the contract Diater Recovery Site The Bidder hould matorily have a buine continuity plan in place, including a DR ite hoting the propoed olut, to continue the payment gateway acce control erver operat in a cenario where the primary ite of buine i affected due to a diater. We eek clarificat on the locat of Bank' DR The Bank' DR ite i located at Bangalore.

9 Sect / Subect ISO 2700 PCI- DSS Certificati on The hoting ite for the propoed payment gateway olut hould be ISO 2700 certified. In cae, the bidder hoting ite i not ISO 2700 certified a on date of ubmi of the bid, the Bidder hould ubmit an undertaking tating that the bidder would obtain the required certificat within a period of nine month from the date of receipt of the purchae order from the Bank The acce control erver olut hould be PCI-DSS certified. In cae, the acce control erver olut i not PCI-DSS certified a on date of ubmi of the bid, the Bidder hould ubmit an undertaking tating that the bidder would obtain the required certificat within a period of nine month from the date of receipt of the purchae order from the Bank. Requet Bank to clarify that the ACS will confirm only to PCI-DSS tard not to ISO 2700, CERT IN IT Act ISO 2700 PCI- DSS Certificati on The acce control erver olut hould be PCI-DSS certified. In cae, the acce control erver olut i not PCI-DSS certified a on date of ubmi of the bid, the Bidder hould ubmit an undertaking tating that the bidder would obtain the required certificat within a period of nine month from the date of receipt of the purchae order from the Bank. We requet the Bank to increae the period for obtaining the required certificat from 9 to 2 month On-ite viit / Reference Site Viit The Bidder hould provide reference of organiat which have implemented/procured the olut propoed by the Bidder. The reference ite hould be fully implemented live on the current ver of the olut being offered. In Claue Bidder' who have implemented olut in India or Globally are eligible to participate, we therefore ugget bank to amend claue in view of claue to enure that propoed olut i live a on date of Bid Submi

10 Sect / Subect Penalty for Nonperforma nce during Productio n Operat In cae any complaint regitered by the cardholder at Card Centre forwarded by the Bank to the Bidder, remain unreolved/ open beyond 24 hour, olely on account of inact by the elected Bidder, a penalty of R. 500/- (Rupee Five Hundred only) per intance per day ubject to a maximum of 5% of the total annual contract value will be levied from the 2nd day, beide recovery of the damage uffered by the Bank, if any, due to uch act. A per SLA 3.30, bank i levying penalty for down time of below 99.50%. Addital penalty of R.500 per intance i too high. Beide bank ha not mented what kind of complaint cardholder i expected to make. Requet bank to drop thi penalty criteria Liability on account of any Sytem Comprom ie Bidder hall inform the Bank immediately with full detail of any ecurity lape / compromie for taking neceary tep againt miue on account of uch occurrence alo take tep to mitigate the rik. Bidder hall be fully liable in cae of any Security lape / Compromie liability ariing in uch cae hall be reimbured by the Bidder to the Bank which i ubject to a maximum of the yearly contract value. The BIDDER requet it liability herein to be applicable only when uch miue of account occur olely due to any act or omi on the BIDDER Bidder Utiliatio n of Know- How Peronnel for Competit or The Bank will requet a claue that would require a NOC to be obtained from the Bank for uing any know-how gained in thi contract, if awarded, for another organiat whoe buine activitie are imilar in part or in whole to any of thoe of Un Bank of India anywhere in the world, without prior written conent of the Bank. In a hoted ervice, thi claue would not be relevant. Requet Bank to clarify thi Claue Thi claue t deleted.

11 39 22 Sect / Subect Bidder Utiliatio n of Know- How Peronnel for Competit or The Bank will requet a claue that would require a NOC to be obtained from the Bank for uing any know-how gained in thi contract, if awarded, for another organiat whoe buine activitie are imilar in part or in whole to any of thoe of Un Bank of India anywhere in the world, without prior written conent of the Bank. The BIDDER i already agreeing to confidentiality obligat under thi agreement. Know-How i the Intellectual Property of the BIDDER, the ame need not be ubject to any retrict or prior conent. Thi claue t deleted Limitatio n of Liability Bidder' aggregate liability under the contract hall be limited to a maximum of the Contract value. Thi limit hall not apply to third party claim for a) IP infringement indemnity; b) Bodily injury (including death) damage to real property tangible peronal property caued by Bidder' gro negligence For the purpoe of thi ect, Contract value at any given point of time, mean the aggregate value of the purchae order placed by Bank on the Bidder that gave rie to claim, under thi tender. The BIDDER requet that the limitat on it direct liability to be retricted to ix (6) month payment. Further, the indirect conequential liabilitie to be excluded under all circumtance.

12 Sect / Subect Limitatio n of Liability Bidder' aggregate liability under the contract hall be limited to a maximum of the Contract value. Thi limit hall not apply to third party claim for a) IP infringement indemnity; b) Bodily injury (including death) damage to real property tangible peronal property caued by Bidder' gro negligence For the purpoe of thi ect, Contract value at any given point of time, mean the aggregate value of the purchae order placed by Bank on the Bidder that gave rie to claim, under thi tender. Bidder' aggregate liability under the contract hall be limited to a maximum of the Yearly Contract value.

13 Sect / Subect Current ACS Functa lity The current functality of the bank ACS i a follow: A. Regitrat (Debit Card) Cutomer authenticated with the Card Number, Expiry Date ATM PIN. On authenticat, OTP i ent to the regitered mobile number c. Pot OTP validat, the cutomer i aked to et hi tatic paword. B. Regitrat (Credit Card) Cutomer authenticated with Card number Date of Birth. On authenticat, OTP i ent to the regitered mobile number. Pot OTP validat, the cutomer i aked to et hi tatic paword. We undert bank i going to continue uing OTP over SMS Static paword a the authenticat mechanim. Few clarificat- )The choice to chooe between OTP paword will be given to the cardholder or will be enforced by the bank? 2)For the cae where mobile number of Cardholder i not there with bank, any fallback mechanim in place? Both OTP tatic paword are to be conidered while authenticat. ) No choice would be provided to the cutomer with regard to tatic paword or OTP. Both OTP the tatic paword will have to be matorily authenticated. 2) For, cutomer who do not have the mobile number regitered, their tranact would be declined a meage would be diplayed to them to contact the bank' branch to regiter the mobile number. C. Subequent tranact: Cutomer authenticated through both OTP tatic paword Compatib ility with the Bank infratruc ture An eential component of the implementat will be the integrat with Bank exiting/future ytem feature, not limited to the following: Bank exiting Bae24 ATM witch or any other witch in future. Bak exiting Credit Card witch ervice provider. Clarificat required- What i the ISO ver propoed ytem i uppoed to follow The propoed ytem hould follow ISO /or ISO meage pecificat.

14 44 24 Sect / Subect 6.. Compatib ility with the Bank infratruc ture An eential component of the implementat will be the integrat with Bank exiting/future ytem feature, not limited to the following: Bank exiting Bae24 ATM witch or any other witch in future. Bak exiting Credit Card witch ervice provider. Clarificat required- What i the meage pecificat to be followed for what type of tranact PG i uppoed to interface with the credit card witch ISO 8583 meage pecificat i to be followed for integrating with the credit card witch. The Bidder hould integrate with the credit card witch for ACS olut Compatib ility with the Bank infratruc ture The Bidder hould migrate / integrate the exiting merchant of the Bank from the Bank exiting ervice provider. However, merchant hall do the neceary change to interface with new PG. Clarificat required- What i the payment gateway currently ued by the bank, i migrat of data required to be done for PG The Bank' payment gateway i currently hoted by M/ ElectraCard Service Pvt. Ltd Compatib ility with the Bank infratruc ture The Bidder hould migrate the data (Card number, expiry date, 3D Secure Paword etc.) of card holder regitered for acce control erver from the Bank exiting ervice provider. Bank ha mented data migrat from the current ACS provider in cope of thi RFP. How will that data i going to be hared- )Unencrypted? 2)Encrypted data but with the encrypt key along? 3)Any other form? The data would be hared in the encrypted form. The key ued would be hared eparately with the Bidder elected through thi RFP proce Compatib ility with the Bank infratruc ture The cot for migrat / integrat from the Bank exiting ervice provider hall be borne by the Bidder. Thi ha been taken care in TCO under one time etup implementat fee. Bank will facilitate with the exiting ervice provider for mooth migrat. The bidder will not be in a poit to validate the data accuracy from the bank' exiting ytem. Requet the bank to include a claue limiting the bidder' liability due to error/iue ariing from the data migrated from the bank' exiting ytem Compatib ility with the Bank infratruc ture Bank will provide the data in exiting format the ame need to be migrated to the new ytem by the ucceful bidder at their own cot. Bank to clarify the current format of the data Currently data i tored in encrypted form. However, for migrat, the data the encrypt key would be hared with the Bidder elected through thi RFP proce.

15 Sect / Subect Infratruc ture Connecti vity The Bidder hall have to make the neceary integrat required cutomiat at the Bidder end to communicate with the Bank Bae24 ATM witch credit card ervice provider witch or any other Switch, ATM network, Finacle Core Banking or any other Core Banking Clarificat required- What are the other witche core bank ytem to be integrated for what tranact The ACS olut would require integrat with the bank' ATM Switch / CBS alo with the credit card witch for fetching cutomer' mobile number required for ending OTP to the cutomer Infratruc ture Connecti vity 6.4 Reconcili at The bidder need to have direct connectivity with the cheme The Bidder hall be reponible for the daily reconciliat of the PG tranact Reconciliat hould be comprehenive to hle Interchange, Settlement, Chargeback, etc Bidder hould provide file of required format compatible to our reconciliat ytem. Clarificat required- Pleae pecify the cheme Clarificat required- I thi a matory requirement Thi claue t modified a under: The Bidder need to have direct connectivity with Via, MaterCard NPCI. Thi i a matory requirement Certificati on The elected Bidder hould alo upport the requiite certificat, integrat, maintenance, patching, audit compliance, etc. We aume that the bidder i expected to upport the aid certificat/integrat etc the bank would bear the cot of uch certificat/integrat etc. Requet the bank to clarify. Thi claue t modified a under: The elected Bidder hould alo upport the requiite certificat, integrat, maintenance, patching, audit compliance, etc. The cot incurred toward uch activitie are to be borne by the Bidder The olut admin interface hould implement the change on four eye principle i.e. maker checker. For what all module / funct bank need the maker checker functality? Maker checker functality required for all configurable parameter / module of the propoed olut.

16 Sect / Subect The olut hould upport Via, MaterCard, Maetro RuPay; alo tranact through Internet Banking /IVR / IMPS/ Wallet etc. The olut hould be configurable / calable / capable to upport any card of any other card aociat that the Bank may wih to upport in future. Clarificat required- What are the card aociat expected to be upported The olut hould upport card of Via, MaterCard RuPay (NPCI). However, the olut hould be calable to upport any other card aociat that the Bank may wih to upport in the future The olut hould upport Via, MaterCard, Maetro RuPay; alo tranact through Internet Banking /IVR / IMPS/ Wallet etc. The olut hould be configurable / calable / capable to upport any card of any other card aociat that the Bank may wih to upport in future. What i work cope covered under the word etc. Thi claue t modified a follow: The olut hould upport Via, MaterCard, Maetro RuPay; alo tranact through Internet Banking /IVR / IMPS/ Wallet. The olut hould be configurable / calable / capable to upport any card of any other card aociat that the Bank may wih to upport in future The olut hould be able to proce variou card - credit debit, Internet Banking, etc. on variou channel like Web, Mobile, IVR, Mail Order etc. The olut hould be able to integrate with wallet applicat upport tranact through Wallet. Clarificat required- I thi integrat with an exiting wallet applicat or PG to have an Wallet The olut hould provide convenient acce via web Interface to variou report online/ offline/ real time view of payment to a particular merchant/ biller, ettlement / uage/ charge back claim, tatu, tranact tatu / ummary, etc. admin interface for parameterizat, monitor, control, etc. hould be the feature of the olut. Clarificat required- What i the full cope of chargeback claim Chargeback have to be raied by the Bidder in conultat with the Bank d Blocking internatal tranact electively allowing internatal card tranact for merchant decided by the Bank. Clarificat required- I thi BIN Blocking/pecific card Thi refer to blocking of tranact originating from certain merchant a decided by the bank. Thi can be BIN blocking, pecific card blocking or both.

17 Sect / Subect The olut hould upport multi-channel/ multi-currency/ multi- participant/ multi merchant configurat. The ytem hould upport online/ real-time comprehenive cutomizable management dahboard. The olut hould provide comprehenive reporting ytem. Report/ hould be available in any format like- pdf, xlx, html, cv, txt etc. The report format mut be flexible to cutomize The olut hould provide comprehenive Dipute Management Sytem. Clarificat required- Multi-participant expectat to be defined Clarificat required- Requirement to be explained Clarificat required- I pdf form matory Clarificat requiredi thi matory requirement Participant i the aggregator Thi claue t deleted. Although PDF format i deirable, it i not matory. Thi i a matory requirement.

18 Sect / Subect (d) Setting up of hling of differential fee tructure for merchant/ group of merchant. Fee component, like Applicat or et-up fee Minimum Ue fee Statement fee Dicount rate fee (baed on percentage, flat rate, varying rate for debit/credit card) Batch Fee Tranact Fee - may be fixed amount per tranact or a percentage of the tranact value or both may vary from merchant to merchant Gateway fee Clarificat required- I fee to be calculated a a part of the requirement Calculat of fee i in the cope of the olut (f) The following channel of tranact need to be upported Online MOTO (Mail Order Telephone Order) Sting intruct / Recurring billing Clarificat required- What i the cope of requirement for recurring billing Thi claue t modified a follow: The following channel of tranact need to be upported Online MOTO (Mail Order Telephone Order) Sting intruct (k) Report which would help the technical upport team helping the merchant trouble hoot at the time of facing iue with integrat Doe thi requirement refer to the uer manual Thi claue t deleted (n) Blocking of BIN at MID level ytem level Clarificat required- Scope to be defined Pleae refer point 58 of thi corrigendum.

19 67 30 Sect / Subect (q) Validat enabled for checking, validating taking act of whether tranact need to be approved or rejected at Merchant level in cae of any tampering of value on 3D ecure leg of the tranact for both online a well a IVR tranact. Clarificat required- In cae if parameter i tampered then the tranact will be declined The tranact are to be declined if any of the parameter / data element are not meeting the tard pecificat (a) Complete chargeback management ytem a per the rule regulat of the repective card aociat (VISA,MaterCard, RuPay, etc.) with tracking except management feature Clarificat required- Pleae elicit the querie on chargeback from repective team Chargeback have to be raied by the Bidder in conultat with the Bank (g) Facility to upload the currency table in the ytem a pecified by VISA, MaterCard, RuPay, etc. from time to time. Clarificat required- Scope to be defined (h) Facility to upload the BIN table in the ytem a pecified by VISA, MaterCard, RuPay, etc. from time to time Clarificat required- Scope to be defined (j) The ettlement period can be cutomized for merchant/ group of merchant a under Same day Next Day/ Next Buine Day 2nd Buine Day 3rd Buine Day Clarificat required- Pleae elicit the querie' on chargeback from repective team Chargeback have to be raied by the Bidder in conultat with the Bank (b) Support full EMV (VISA & MaterCard) merchant acquiring pecificat for authorizat ettlement. Clarificat required- Thi require change at the SWITCH end

20 Sect / Subect (c) Multi-currency upport for PG merchant. Variou combinat required for Purchae, Settlement Payment currencie. Ability to hle tranact in one currency, ettle with aociat in another currency pay the merchant the currency a per hi choice. Clarificat required- Thi cope i outide PG (d) Opt to enter Mater data pertaining to the central office, regal office city office. Multiple addre requirement alo the linking of the ame with the relathip. Clarificat required- Where ha thi got to be maintained Thi claue t deleted (e) Addit of new MCC code, BIN, exchange rate (both online update file upload hould be poible), MPE file (MaterCard)/VISA etc. file etc. Clarificat required- Scope of exchange rate upload MPE file to be defined (f) Flexibility to apply different MSF cheme for on-u off-u card (Product baed, Volume baed, Slab baed, interchange). Clarificat required- Requirement to be explained (g) Support for following element of a merchant plan: Different Payment Frequencie Variou Payment Method Billing Frequency Statement Frequency Currency Code Clarificat required- Requirement to be elaborated

21 Sect / Subect (i) (k) (n) to 6.6.3, ,6.6.35, Merchant etup check Validat for both online batch upload hould be poible Support for Merchant Chaining defining hierarchy within the chain. The hierarchy would impact tatement etc. Multiple out file proceing at predefined frequency Fraud Management Sytem FRM for ecommerce Clarificat required- What validat need to be performed Clarificat required- Requirement to be elaborated Clarificat required- Requirement to be elaborated Clarificat required- Scope of the fraud management ytem Requet Bank to clarify that FRM i only from the iuing perpective Support for merchant chaining defining hierarchy refer to upporting of Super merchant ub-merchant under the uper merchant. Thi refer to proceing of multiple file for ettlement clearing. Pleae refer claue of the RFP. Fraud Rik Management i only from the iuing perpective.

22 Sect / Subect The fraud rik management component hould be able to integrate with any of the Bank exiting/future Fraud Management Sytem alo with other third party ytem like NPCI fraud monitoring ytem VISA /Mater /CBS or any other if Bank o deire. The fraud rik management component hould be able to integrate with any of the Bank exiting/future Fraud Management Sytem alo with other third party ytem like NPCI fraud monitoring ytem VISA /Mater /CBS or any other if Bank o deire. hould be able to generate cae or alert. Clarificat required from Bank: Whether thi i eparate applicat required to monitor all channel tranact or pecific to PG. If pecific to PG, baed on requirement effort need to be hared by PSG. Requet bank to provide lit of third party component to be integrated Clarificat required- What activitie to be covered under thi Pleae refer claue of the RFP. Thi claue t modified a under: hould be able to generate cae or alert baed on the parameter the rik level defined by the Bank.

23 Sect / Subect hould provide opt to Fraud Analyt to work on the queue identify the cae a a dipute, confirmed by cutomer, block the card, block BIN, block merchant or terminal, etc. Payment Gateway FRM Module upport the following feature a per indutry requirement Rik Management - Floor Limit Setting Rik Profile for Merchant Max floor limit - amount Max floor limit - tranact count Max daily proceing amount Max credit proceing amount Auto-inactivat of terminal in cae of rik parameter violat Rik Management - Card Specific Setting Max 24hr debit amount Max 24hr credit amount Max daily tranact count Minimum Tranact Amount Rik Management / Negative Card Setting Negative BIN Negative Card Declined Card Data Storage IP Blocking facility to Bank for retricting upiciou IP' Hope Bank i alo referring to the ame feature in Payment Gateway FRM tool, Requet Bank to confirm on the ame (Acce Control Server) It hould upport all debit/credit/prepaid card of Via / MaterCard / RuPay etc. iued by the Un Bank of India a well a card iued by the RRB ponored by the Bank i.e. Kahi Gomti Samyut Gramin Bank. Requet the bank to clarify whether the current card volume mented in the RFP the TCO calculat i incluive of the RRB card. RRB Debit Card bae: 6.5 lac card

24 Sect / Subect (Acce Control Server) Stard Term Condit Claue (Repreen tat Warrantie ) Stard Term Condit Claue.6 (Repreen tat Warrantie ) The regitrat proce a alo every ubequent online tranact need to be authenticated by an OTP ent to the cutomer regitered mobile number. Thi i in addit to the tatic paword et by the uer during regitrat. In order to induce the Bank to enter into the Contract / Agreement, the Service Provider hereby repreent warrant a of the date hereof, which repreentat warrantie hall urvive the term terminat hereof, the following:.. That there are (a) no legal proceeding pending or threatened againt Service provider or it team which adverely affect/may affect performance under thi Contract / Agreement; (b) no inquirie or invetigat have been threatened, commenced or pending againt the Service provider or any ub-service provider / third part or it team member by any tatutory or regulatory or invetigative agencie. Bank to clarify the tatement. What will be the mode of authenticat for regitrat for ubequent tranact? I it going to be only OTP or combinat of both? DO the exiting cutomer have to re regiter/go for freh regitrat. Requet to modify a below: In order to induce the Bank to enter into the Contract / Agreement, the Service Provider hereby repreent warrant a of the date hereof a follow:, which repreentat warrantie hall continue to be true during ubitence of the Contract / Agreement: Requet to modify a below: That there are (a) no legal proceeding pending or threatened againt Service provider or it team which adverely affect/may affect performance under thi Contract / Agreement; (b) no inquirie or invetigat have been threatened, commenced or pending againt the Service provider or any ub- Service provider / third part or it team member by any tatutory or regulatory or invetigative agencie which adverely affect/may affect performance under thi Contract / Agreement; Pleae refer to "Current ACS Functality" on page 23 of the RFP document. The mode of authenticat for regitrat ubequent tranact i OTP AND tatic paword both. Exiting cutomer will not have to re-regiter or go for freh regitrat. Pleae refer to claue 6..3 of the RFP document. Thi claue t modified a follow: In order to induce the Bank to enter into the Contract / Agreement, the Service Provider hereby repreent warrant a of the date hereof a follow:, which repreentat warrantie hall continue to be true during ubitence of the Contract / Agreement: Thi claue t modified a follow: That there are (a) no legal proceeding pending or threatened againt Service provider or it team which adverely affect/may affect performance under thi Contract / Agreement; (b) no inquirie or invetigat have been threatened, commenced or pending againt the Service provider or any ub- Service provider / third part or it team member by any tatutory or regulatory or invetigative agencie which adverely affect/may affect performance under thi Contract / Agreement.

25 Sect / Subect 9 38 Stard Term Condit Claue 3. (Subcontr acting) It i agreed between the partie that ervice provider hall not procure ervice either through ubcontract without the prior written permi of the Bank. If ubcontracting i permitted by the Bank then; 3.. Service provider hall be reponible for all the ervice provided to the Bank regardle of which entity i conducting the operat on behalf of contractor The Service provider hall be reponible for managing the activitie of it peronnel /or the peronnel of ubervice provider under no circumtance at no point of time the ubervice provider of the Service provider will be conidered employee, ubervice provider or agent of the Bank The Service provider hall be reponible for enuring that the Sub- Contractor comply with all ecurity & confidentiality requirement of the Bank et out in thi agreement the Bank can obtain independent report for the ame. Requet to modify a follow: It i agreed between the partie that ervice provider hall dicloe all ubcontract to the Bank hall reerve the right to ak the ubcontractor to terminate the ervice, if the Bank o deire. If ubcontracting i permitted by the Bank then; Thi claue i a per the RBI guideline on outourcing hence cannot be modified Stard Term Condit Claue 4.3 (Human Reource Requirem ent) In cae the performance of the Buine Correpondent/their CSP/agent/employee engaged in the project i not atifactory or i detrimental to the interet of the Bank, The Service provider hall have to replace the aid peron within the time limit tipulated by the Bank. Where the Service provider fail to comply with the Bank requet, the Bank may replace the aid peron, Buine Correpondent or their agent/employee on it own. The bidder per e i not providing any BC under thi RFP. Requet the bank to limit the claue to the bidder' employee agent acting on it behalf in the execut of bidder' obligat under the contract. Thi claue t modified a follow: In cae the performance of the agent/employee engaged in the project i not atifactory or i detrimental to the interet of the Bank, The Service provider hall have to replace the aid peron within the time limit tipulated by the Bank.

26 Sect / Subect Stard Term Condit Claue 4.3 (Human Reource Requirem ent) In cae the performance of the Buine Correpondent/their CSP/agent/employee engaged in the project i not atifactory or i detrimental to the interet of the Bank, The Service provider hall have to replace the aid peron within the time limit tipulated by the Bank. Where the Service provider fail to comply with the Bank requet, the Bank may replace the aid peron, Buine Correpondent or their agent/employee on it own. Requet to modify a below: In cae the performance of the Buine Correpondent/their CSP/agent/employee engaged in the project i not atifactory or i detrimental to the interet of the Bank, The Service provider hall have to replace the aid peron within a reaonable time. Where the Service provider fail to comply with the Bank requet, the Bank may replace the aid peron, Buine Correpondent or their agent/employee on it own. Pleae refer Sr. 92 of thi corrigendum Stard Term Condit Claue 4.6 (Human Reource Requirem ent) The Service provider hall extend all of the outourced banking financial ervice by deploying uch peronal that have high integrity meet the qualificat other criteria tipulated by the Reerve Bank of India, Government or the Bank from time to time agree undertake that during the ubitence of thi agreement they will not employ any peronnel/individual below the Minimum Wage fixed by appropriate Government on thi behalf from time to time,a per the provi of Minimum Wage Act 948. Requet to modify a below: The peronnel deployed to carry out the Service under the Agreement hall meet the qualificat other criteria tipulated by the Reerve Bank of India, Government or the Bank from time to time agree undertake that during the ubitence of thi agreement they will not employ any peronnel/individual below the Minimum Wage fixed by appropriate Government on thi behalf from time to time,a per the provi of Minimum Wage Act 948. Thi claue t modified a follow: The peronnel deployed to carry out the Service under the Agreement hall meet the qualificat other criteria tipulated by the Reerve Bank of India, Government or the Bank from time to time agree undertake that during the ubitence of thi agreement they will not employ any peronnel/individual below the Minimum Wage fixed by appropriate Government on thi behalf from time to time, a per the provi of Minimum Wage Act 948.

27 Sect / Subect Thi claue t modified a follow: Stard Term Condit Claue 6. Purchaer/the Bank hall own have a right in perpetuity to ue all Intellectual Property Right which have arien out of or in connect with the implementat of the Contract, if any, including all procee, product Service which have been developed by the Service provider during the performance of Service() for the purpoe of inter-alia, ue or ub-licene of uch ervice() under the Contract. The Service provider undertake to dicloe all Intellectual Property Right ariing out of or in connect with the performance of the ervice() to the Bank execute all uch agreement/document file all relevant applicat, effect tranfer obtain all permit, approval, conent no object that may be neceary in thi regard to effectively tranfer conerve the Intellectual Property Right of the Bank. A the entire olut ha been developed inhoue the IPR i owned by Bidder, requet the Bank that the IPR for the olut remain with the Bidder. The BIDDER would like to clarify that the Pre-exiting IPR of the BIDDER it know-how knowledge will continue to be the ole property of the BIDDER. Purchaer/the Bank hall have a right in perpetuity to ue all Intellectual Property Right which have arien out of or in connect with the implementat of the Contract, if any, including all procee, product Service which have been developed by the Service provider or it aociate or third party during the performance of Service() for the purpoe of inter-alia, ue or ub-licene of uch ervice() under the Contract. The Service provider undertake to dicloe all Intellectual Property Right ariing out of or in connect with the performance of the ervice() to the Bank execute all uch agreement/document file all relevant applicat, effect tranfer obtain all permit, approval, conent no object that may be neceary in thi regard to effectively conerve the right to ue the Intellectual Property by the Purchae/the Bank. Requet to modify a below: 96 4 Stard Term Condit Claue 0 (Confiden tiality) Confidential Informat hall at all time remain the ole excluive property of the dicloing Party. Upon terminat of the Contract / Agreement, Confidential Informat hall be returned to the dicloing Party or detroyed, if incapable of return. The detruct hall be witneed o recorded, in writing, by an authorized repreentative of each of the Partie. Confidential Informat hall at all time remain the ole excluive property of the dicloing Party. Upon terminat of the Contract / Agreement, Confidential Informat hall be returned to the dicloing Party or detroyed, if incapable of return certified to be o detroyed by the Party. The detruct hall be witneed o recorded, in writing, by an authorized repreentative of each of the Partie. Thi claue t modified a follow: Confidential Informat hall at all time remain the ole excluive property of the dicloing Party. Upon terminat of the Contract / Agreement, Confidential Informat hall be returned to the dicloing Party or detroyed, if incapable of return.

28 Sect / Subect Stard Term Condit Claue (Right of Inpectio n Periodic Audit) Claue 4 (Uer Acceptan ce Tet Quality Check) ". Bank'/Reerve Bank of India Right of Inpect Periodic Audit" "4.Uer Acceptance Tet Quality Check" Any inpect / audit will be cooperative of BIDDER confidentiality ecurity retrict guideline; any other condit a to bearing of cot hall be ubject to partie mutually agreed term. The inpect / audit, for the ake of thi RFP, hall be confined to the ervice rendered by the Bidder ubject to confidentiality ecurity retrict guideline of the Bidder. However, uch retrict guideline hould not limit the right of the Bank/RBI to inpect / audit with regard to the ervice offered to the Bank Stard Term Condit Claue. (Bank'/R eerve Bank of India Right of Inpectio n Periodic Audit ) The Bank/Reerve Bank of India reerve the right to inpect monitor/ae the progre of the Service at any time during the coure of the Contract / Agreement. The Bank may dem upon uch dem being made, the Bank hall be provided with any document, data, material or any other informat, which it may require, to enable it to ae the progre of the Service. Requet to modify a below: The Bank/Reerve Bank of India reerve the right to inpect monitor/ae the progre of the Service at any time during the coure of the Contract / Agreement by giving 0 day' prior notice to the Bidder. The Bank may dem upon uch dem being made, the Bank hall be provided with any document, data, material or any other informat, which it may require, to enable it to ae the progre of the Service. Thi claue t modified a follow: The Bank/Reerve Bank of India reerve the right to inpect monitor/ae the progre of the Service at any time during the coure of the Contract / Agreement by giving 0 day' prior notice to the Bidder. The Bank may dem upon uch dem being made, the Bank hall be provided with any document, data, material or any other informat, which it may require, to enable it to ae the progre of the Service.

29 Sect / Subect Stard Term Condit Claue.3 (Bank'/R eerve Bank of India Right of Inpectio n Periodic Audit ) The Service provider hall allow the Reerve Bank of India or peron authorized by them to acce the Bank/ervice provider document, record & ervice provider tranact other neceary informat given to or tored or proceed by the ervice provider within a reaonable time. In the event thee are not made acceible to Reerve Bank of India within a reaonable time, the ervice provider will reimbure the Bank which they may be liable to pay uperviory fee to Reerve Bank of India. Requet to modify a below: The Service provider hall allow the Reerve Bank of India or peron authorized by them to acce the Bank/ervice provider document, record & ervice provider tranact other neceary informat given to or tored or proceed by the ervice provider within a reaonable time pertaining to the Service provided under the Agreement. In the event thee are not made acceible to Reerve Bank of India within a reaonable time, the ervice provider will reimbure the Bank which they may be liable to pay uperviory fee to Reerve Bank of India. Pleae be guided by RFP Stard Term Condit Claue.6 (Bank'/R eerve Bank of India Right of Inpectio n Periodic Audit) The Bank hall utilize the ervice of internal or external auditor for enuring proper operat by the Service provider. We aume that the cot of audit related compliance i borne by the bank. Requet the bank to clarify. Cot toward lodging / boarding / travelling of the auditor appointed by the bank hall be borne by the Bank throughout the period of agreement. However, any other cot incurred during uch audit will have to be borne by the Bidder.

30 0 44 Sect / Subect Stard Term Condit Claue 2. (Review Of Contract And Performa nce) The Bank hall have the right of quarterly review of the performance of the Service provider under the contract which would be bai of continuat or terminat of the ame. The Bank on mutual agreement between both Partie may change the periodicity of uch review. Requet to modify a below: The Bank hall have the right of quarterly review of the performance of the Service provider under the contract which would be bai of continuat or terminat of the ame. The Bank on mutual agreement between both Partie may change the periodicity of uch review. Bank ha remedie by way of liquidated damage, penalty etc in cae of deviat from agreed Service level term. Thi claue t modified a follow: The Bank hall have the right of quarterly review of the performance of the Service provider under the contract. The Bank on mutual agreement between both Partie may change the periodicity of uch review.

31 Sect / Subect Stard Term Condit Claue 3 (Delay in the Contracto r Performa nce), Claue 20 (Terminat ) Claue 2 (Conequ ence of Terminati on) "3.2 A delay by the Service provider in the performance of it Contract obligat hall render the Service provider liable to any or all the following anct: (a) Forfeiture of it performance Bank guarantee if any, (b) Impoit of liquidated damage penaltie, / or (c) Terminat of the Contract for default." "20. Terminat: "2. Conequence of Terminat" A. BIDDER would like to dicu with Bank that any terminat of the Contract can only be for caue accompanied with a cure period of 80 day for the rectificat of uch breach failing which the non-defaulting party can terminate the agreement. B. The BIDDER would like to clarify that terminat aitance ervice can be availed from the BIDDER baed on mutually agreeable charge term, a oppoed to the liability of bear the cot expene relating to procurement of ervice from third party.

32 03 44 Sect / Subect Stard Term Condit Claue 3.2 (Delay in the Contracto r Performa nce) A delay by the Service provider in the performance of it Contract obligat hall render the Service provider liable to any or all the following anct: (a) Forfeiture of it performance Bank guarantee if any, (b) Impoit of liquidated damage penaltie, / or (c) Terminat of the Contract for default Requet to modify a below: A delay by the Service provider in the performance of it Contract obligat hall render the Service provider liable to any or all the following anct: (a) Forfeiture of it performance Bank guarantee if any, (b) Impoit of liquidated damage penaltie, / or (c) Terminat of the Contract for default Thi claue t modified a follow: A delay by the Service provider in the performance of it Contract obligat hall render the Service provider liable to impoit of liquidated damage penaltie.

33 Sect / Subect BIDDER would like to clarify that BIDDER i willing to indemnify only for any breach of any intellectual property of product a delivered by BIDDER provided uch breach of IPR i olely caued by any act or omi of the BIDDER Stard Term Condit Claue 6 (Indemnit y) Indemnity Claue under Stard Term Condit. Further, the BIDDER would like to clarify that it indemnificat obligat will be limited to direct claim amount finally awarded by the court of law ubject to the Bank: (i) notifie the BIDDER immediately after the claim i aerted or threatened, (ii) BIDDER ha full control over the defence, ettlement or other reolut of the claim, (iii) Bank doe not take a poit that i advere to BIDDER, (iv) at BIDDER' requet, Bank ait the BIDDER in defending, ettling or otherwie reolving the claim, (v) there i no modificat to the Service without the written authorizat of the BIDDER. Further, any deduct from the BIDDER' fee i ubject to it prior written conent.

34 Sect / Subect Stard Term Condit Claue 6.3 (Indemnit y) The reponibility to indemnify hall urvive the terminat of the Agreement/ Contract for any reaon with regard to any indemnity claim ariing in relat to performance thereof. The Service Provider hall enure that in addit to ecurity feature deployed in the technology, control operatal procedure hould enure protect of the Bank from lo, dicloure or fraud. Requet to modify a below: The reponibility to indemnify hall urvive for a period of one year pot the terminat of the Agreement/ Contract for any reaon with regard to any indemnity claim ariing in relat to performance thereof. The Service Provider hall enure that in addit to ecurity feature deployed in the technology, control operatal procedure hould enure protect of the Bank from lo, dicloure or fraud a agreed a per the SLA Stard Term Condit Claue 6.8 (Indemnit y) The Service Provider hall maintain adequate documentat, record, audit trail, etc cooperate with the Bank internal audit team, regulatory authoritie third-party external auditor for conducting periodical audit arrange for neceary acce to relevant informat / aet under the control of The Service provider Requet to modify a below: The Service Provider hall maintain adequate documentat, record, audit trail, etc pertaining to the ervice provided under thi RFP cooperate with the Bank internal audit team, regulatory authoritie thirdparty external auditor for conducting periodical audit arrange for neceary acce to relevant informat / aet under the control of The Service provider Thi claue t modified a follow: The Service Provider hall maintain adequate documentat, record, audit trail, etc pertaining to the ervice provided under thi RFP cooperate with the Bank internal audit team, regulatory authoritie thirdparty external auditor for conducting periodical audit arrange for neceary acce to relevant informat / aet under the control of The Service provider Stard Term Condit Claue 20.4 (Terminat ) Bank, without prejudice to any other right or remedy for breach of Contract, by a written notice of default ent to the Contractor, may terminate the Contract / Agreement in whole or in part. Requet the bank to pecify the number of day of notice provided to the bidder in thi regard that the cure period in ect 2. tart after the complet of uch notice period. Thi claue t modified a follow: Bank, without prejudice to any other right or remedy for breach of Contract, by a written notice of 30 day of default ent to the Contractor, may terminate the Contract / Agreement in whole or in part.

35 Sect / Subect Requet to modify a follow: Thi claue t modified a follow: Stard Term Condit Claue 2.3 (Indemnit y) Where the terminat of the Contract / Agreement i prior to it tipulated term on account of a default on part of the Service provider or due to the fact that the urvival of the Service provider a an independent corporate entity i threatened/ha ceaed, the Bank hall pay the Service provider for that part of the Service() which have been authorized by the Bank atifactorily performed by the Service provider up to the date of terminat, without prejudice to any other right, the Bank may retain uch amount from the payment due payable by the Bank to the Service provider/ Service provider a may be required to offet any loe caued to the Bank a a reult of any act/omi of the Service provider / Service provider. Where the terminat of the Contract / Agreement i prior to it tipulated term on account of a default on part of the Service provider or due to the fact that the urvival of the Service provider a an independent corporate entity i threatened/ha ceaed, or for any other reaon other than default by the Service Provider, the Bank hall pay the Service provider for that part of the Service() which have been authorized by the Bank atifactorily performed by the Service provider up to the date of terminat, without prejudice to any other right, the Bank may retain uch amount from the payment due payable by the Bank to the Service provider/ Service provider a may be required to offet any loe caued to the Bank a a reult of any act/omi of the Service provider / Service provider Where the terminat of the Contract / Agreement i prior to it tipulated term on account of a default on part of the Service provider or due to the fact that the urvival of the Service provider a an independent corporate entity i threatened/ha ceaed, or for any other reaon other than default by the Service Provider, the Bank hall pay the Service provider for that part of the Service() which have been authorized by the Bank atifactorily performed by the Service provider up to the date of terminat, without prejudice to any other right, the Bank may retain uch amount from the payment due payable by the Bank to the Service provider/ Service provider a may be required to offet any loe caued to the Bank a a reult of any act / omi of the Service provider / Service provider Stard Term Condit Claue 2.6 (Indemnit y) In the event of terminat of thi Agreement for any reaon, the Bank hall have the right to publicize uch terminat to caut the cutomer/public from dealing with the Contractor. Requet to delete thi Claue. Thi claue t deleted.

36 Sect / Subect Revere Auct Proce Claue 6. (Revere Auct Proce) In order to reduce the time involved in the procurement proce, Bank hall be entitled to complete the entire procurement proce through a ingle Revere Auct. For thi purpoe, Bank hall do all it can to award the contract to L Bidder or in the circumtance where awarding of contract may have to be done to the L2, L3 Bidder a provided for in the RFP. Requet the bank to clarify the cenario in which the contract will be awarded to L2,L3 vendor 67 Indicative Commerc ial Bid INDICATIVE COMMERCIAL BID We aume that the "Per Unit Cot" -B, i price excluding taxe. Requet the bank to clarify. Per Unit Cot -B, i price excluding taxe 2 67 Indicative Commerc ial Bid INDICATIVE COMMERCIAL BID We aume that the "Taxe" -C, i to be mented a % of tax decript - no tax amount need to be mented. Requet the bank to clarify. Taxe -C i the amount of applicable tax per unit. The per unit tax amount i to be mented here Indicative Commerc ial Bid INDICATIVE COMMERCIAL BID We aume that, in the "Total Cot for year" -D, the tax "C" mented i the tax % in the "Taxe" column multiplied by the amount in "Per Unit Cot". Requet the bank to clarify. Pleae refer to clarificat provided in point 6 of thi corrigendum. "Total cot for one year 'D'" i to be derived a indicated in the RFP document Indicative Commerc ial Bid INDICATIVE COMMERCIAL BID Requet the bank to allow a eparate row for the bidder to quote for the dedicated project manager the onite reource. The quote for the onite reource i to be included in the "One time etup implementat fee". However, the project manager i not the part of the TCO.