Welcome to Lebara Mobile

Transcription

1 Startpakke Håndbog

2 Welcome to Lebara Mobile Thank you for choosing Lebara b Mobile. We promise we will always give you a mobile service designed to meet your needs, including: 1. Great quality calls within Denmark and abroad 2. The best customer service in Denmark 3. Lebara Mobile Top-Up cards available in all the major retail outlets, kiosks, gas stations and, of course, at Lebara Mobile always offers the best combination of price, quality and service available in Denmark. What s included in your Lebara Mobile Starter Pack? Your new Lebara Mobile SIM card Call credit on your account, ready to use Your new Lebara Mobile phone number, printed on the back of your SIM card pack Great extra services like Lebara Mobile voic and caller display 9

3 How do you get started? Insert your Lebara Mobile SIM card into your mobile phone Turn on your mobile phone After a moment the display will show Lebara and you are ready to make your first call When you have run out of call credit on your account simply keep your SIM card in your phone and buy a new top-up voucher in one of the many available outlets or at How do you top-up your Lebara Mobile? There are many ways you can top-up and you don t need to take your SIM card out of your phone when you run low on call credit: 1. You can top-up online at Before you can top-up online you need to register your name and address details. Just go to click on get your password here and follow the instructions. We will send you your Lebara Mobile Web: Kundeservice:

4 password in the post in a couple of days. You can also call our customer service team to register your details and they will help you straight away. 2. Lebara Mobile Automatic Top-Up A great way to make sure you never run out of call credit is to join our Lebara Mobile Automatic Top-Up scheme. You simply register your credit card details with us and decide the amount you want to top-up by. Then we top you up automatically when you run low on call credit. Sign up for Lebara Mobile Automatic Top-Up on 3. Lebara Mobile Top-Up cards You can buy Lebara Mobile Top-Up cards in one of many outlets and kiosks that sell Lebara Mobile through out Denmark. Remember to follow the instructions on the back of the top-up card. If you want to hear these instructions in English when you top-up just call press press 3 and then press 2. 11

5 How much does it cost to call with Lebara Mobile? We regularly reduce our prices to make sure we offer you the best combination of price, quality and service. You can find the newest prices in our leaflets and in our outlets as well as on where you can also find our full terms and conditions. Of course you can call our customer service and we will be glad to help you. How do I check my balance? You can check your balance any time you want with Lebara Mobile. Please note, when you have less then 25 DKK on your account we remind you to top-up with a voice message. 1. Simply send an SMS with the word balance to You just pay the standard price for each SMS you send 2. Call from your Lebara Mobile to hear your balance (this service is free) 3. Log on to your account at to see your remaining balance and recent usage Lebara Mobile Web: Kundeservice:

6 How do I use my Lebara Mobile Voic ? 1. To activate your Lebara Mobile voic simply call from your mobile phone and follow the instructions. If you want to hear these instructions in English, just call press * press 4 and press 2 2. When you receive a message in your voic we send you an SMS to let you know it s there. To listen to your messages simply call Lebara Mobile Voic on Can I use Lebara Mobile abroad? Before you use your Lebara Mobile SIM card abroad you need to add international roaming to your account at You ll also find the special rules here that apply when you use your phone abroad. Please call customer service at if you need any more information. 13

7 Customer Service If you have any questions about Lebara Mobile please contact our customer service at Our opening hours are Monday to Friday from and weekends and holidays from Important numbers Customer Service: Mobile customers) 0 (free for Lebara Balance on your account: (free for Lebara Mobile customers) Voic Terms By activating the attached SIM card you agree to receiving SMS messages from Lebara Mobile about price changes, competitions, etc. To see Lebara s terms and conditions go to Lebara Mobile Web: Kundeservice:

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