USING YOUR PAY-AS-YOU-GO ELECTRICITY CARD ELECTRICITY PREPAYMENT CARD

Transcription

1 USING YOUR PAY-AS-YOU-GO ELECTRICITY CARD ELECTRICITY PREPAYMENT CARD making energy better

2 Contents Welcome to SSE Airtricity 3 Getting Started 4 Prepayment Meter Buttons Explained 5 Top-ups 6 Credit 8 Using Electricity Wisely 9 Useful information 10 Contact information 11 Welcome to SSE SSE Airtricity Thank you for switching to SSE Airtricity pay-as you-go electricity. Simply pay as you go. Your pay-as-you-go meter gives you all the information you need to see how much electricity you use. This card can only be used to buy electricity for your present address METER NUMBER POSTCODE HOUSE NUMBER If moving premises call SSE Airtricity on AB12345A Please leave this card for the BT2 new occupier 7AF 1 If found If moving please house return call to: Airtricity at SSE Please Airtricity, leave Red this Oak card South for the new occupier South County Business Park Leopardstown, If found please Dublin return 18, to: Ireland Airtricity Energy Supply (NI) Ltd., 2ud Floor, Great Victoria Street, Belfast BT2 7AF. ELECTRICITY PREPAYMENT CARD making energy better Important information on your pay-as-you-go meter Keep your SSE Airtricity pay-as-you-go meter meter card safe. This contains your unique meter number which is linked to your pay-as-you-go meter only. You ll need your pay-as-you-go card or KeyPad Premise Number to buy your electricity top-ups. If you don t use the correct pay-as-you-go card or KeyPad Premise Number, you may end up paying for someone else s electricity. If you don t have the correct SSE Airtricity pay-as-yougo card, please call our Customer Service team on and we can issue you with your unique KeyPad Premise Number. 2 3

3 Getting started When you buy a top-up you will be given a power code (usually a 20 digit number) Step 1: Press the button once. The message Key Code will be displayed. Step 2: Step 3: Key in all digits of your power code. If you enter a wrong digit press the button to go back. Once all 20-digits are entered press the button #. The message sending will be displayed. After a few seconds one of the following messages will be displayed: Accepted: you will hear a happy tone. The top-up amount will appear, followed by Account and the total credit on the meter Rejected: you will hear a sad tone followed by one of the fault messages below. If this happens wait until the fault message clears and start again from Step 1. Duplicate: you have entered this power code before and cannot use it again. Incorrect: the power code has been keyed incorrectly or is for another property. Error: KB Lock: you have missed a number or entered the power code too slowly. the power code has been entered incorrectly five times in a row. You ll be locked out for 30 seconds Wrong Tar: the price of electricity has changed and you must enter the special 40-digit power code see page 10, note on price changes. CreditHI: you have too much credit on your meter. Wait a few days and try again. Buttons Explained Press this before entering power codes Press this after entering power codes Credit in Euro value and days left Cost of previous day s, week s, month s use and the last 12 months Unit rates and number of units used, current time and date The last five power codes entered Total money entered into meter Electricity being used presently in kilowatts and the cost per hour. Standing charge repayment rates per day if applicable Highest consumption 1) Point of highest consumption 2) time it happened 3) date it happened Total units used Meter serial number, refund code details and switch status (open/closed). 4 5

4 Top-ups Buying top-ups You can buy electricity top-ups in any multiple from 110 to When you buy a top-up you will be given a power code (usually a 20 digit number) Top-ups Where can I buy SSE Airtricity top-ups? 1 You can top-up online at 2 You can top-up at PayPoint. View and download the list of approved PayPoint payment outlets online at: 3 You can also make payments at Payzone. You can view and dowload the list of approved Payzone payment outlets online at: AMOUNT POWER CODE Please note that when you switch supplier, the outlets you can use to buy top-ups may change from the outlets you use with your current supplier. You can visit the helpcentre at for full payment options. What should I do if I lose my power code? If you lose your power code before keying it into the meter, you can ring our Customer Service team on and we will re-issue the power code to you, free of charge. Alternatively, you can visit your PayPoint or Payzone agent who will re-issue you with your last receipt free of charge. Customer Service

5 Credit Running out of credit? When your credit reduces to 15 you will hear a low volume warning sound for two minutes. Press the zero button to turn it off. The warning sound will be repeated every 30 minutes (but not between 5pm to 8am GMT) until a button is pressed. Emergency Credit When you turn the low-credit warning sound off you will automatically get 110 emergency credit. If you have not turned the warning sound off your supply will switch off. Should this happen simply press the zero button and your 110 emergency credit will come on after a few seconds. Friendly Credit? To give you enough time to buy a top-up, friendly credit is given automatically on: Using Electricity Wisely Your pay-as-you-go budget controller meter allows you to check how much electricity you are using. Button 1: This tells you the value and number of days credit left, based on the last week s usage. This is just a guide as you may use more or less electricity week by week. REMEMBER when your meter is first installed it will be one week before this display is accurate. Button 2: Pressing this several times tells you how much electricity you used yesterday, last week, last month and the last twelve months. Most meters store up to 13 months data. Button 6: By pressing Button 6 twice, some meters also display your consumption in kilowatt hours and the cost per hour. Weekdays if your emergency credit runs out after 5pm, Monday to Thursday, the supply will stay on until 8am the following day. Weekends if your emergency credit runs out after 5pm on a Friday, the supply will stay on until *8am the following Monday. Holidays Friendly credit will not run out on the following Public holidays (Jan 1, Mar 17, Dec 24, 25, 26, 31) and your supply will stay on until * 8am the following working day. *Please add 1 hour during Summer Time Remember the next time you buy electricity, the amount of emergency credit and friendly credit used will be deducted from your balance. Important information on standing charges If you are away from your premises for a period of time, standing charges and other charges will continue to be deducted from your meter credit. You can check your applicable standing charges on Please ensure you have enough credit on your meter at all times. 8 9

6 Useful Information Moving Premises? Remember not to top-up more than you need when you are making arrangements to move premises. This will avoid unused credit being left on your meter. Contact our team at to facilitate the transfer of the device to your new premises. What happens when the electricity price changes? Power codes usually have 20-digits. However when you buy a top-up after a change in electricity prices you will be given a special 40 or 60-digit power code. This will credit your meter with your top-up amount plus update it with the new price details. What if I have previous arrears on my account? If you have any arrears, a percentage of each top-up you buy goes towards reducing the arrears until they are cleared. We will send you a statement of your arrears every four months until this is cleared. You will also receive an annual statement, which will show the amount of energy you have used and the amount of credit you have bought. Useful contact information SSE Airtricity By phone: We are open Monday to Friday from 9am to 5pm. By By post By fax: These calls will be charged at local rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. You can send an to: [email protected] Alternatively you can contact us by post: Customer Service SSE Airtricity Red Oak South South County Business Park Leopardstown Dublin 18 Ireland You also have the option to contact us by fax: Emergency: If you have any problems with supply you should contact ESB Networks on

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