vpbx Configuration Guide
|
|
- Julia Lambert
- 8 years ago
- Views:
Transcription
1 vpbx Configuration Guide What is vpbx? vpbx is the Netelip virtual PBX that will allow you to admin and automate your incoming calls in an easy and autonomous way. This first vpbx version will increase added value to your company comunications. In next version, we will grant vpbx with advanced options that will increase your competitivity. We are interested in knowing your opinion, send your suggestions for next updating to Differences between Virtual PBX and IP PBX Virtual PBX functionalities are similar to those of the IP PBX. The main difference is that virtual PBXs are hosted on the web so users do not need to buy, install or maintain a physical unit, with such high costs that this entails. For just 1 for extension, fast, simple and using the setting wizard, you can create your own PBX hosted on our servers that will allow you to define how to receive your calls. 1
2 Advantages Saving vpbx with 0 cost for Netelip users. No investment costs and no technical difficulty. The best rates for external calls to any destination. Free calls between extensions joining offices under same PBX. No extra costs linked to physical PBXs (electricity, refrigeration, specialized technical personnel, etc) Creating an extension on the mobile, so stop paying for calls forwarded to your mobile number. Confort Wherever you are, do not miss a single call, you could set up: - Send calls to any extension group or to a certain calls queue. - Provide a personal locution or voice mail. - Call rejection. VPBX adjustments and changes in real time. Simply and fast parameters modifications set on the extension or phone number. Each user can customize their extension. Mobility Attend your phone calls on your mobile, IP phones, analog phone connected to IP adapter, or even on any computer provided with Internet connection. Link offices in different physical locations anywhere in the world, improving daily communications. To create now your own vpbx, we suggest you to read the following manual carefully so that setting process will be even clearer. Go ahead! CONCEPT DEFINITIONS Vpbx SETTING WIZARD: Assistant that will guide you to create a basis vpbx through few steps. Services: Customize your voice mail, listen your voice messages and access to multiconference. These options and others like Call on hold can be also available on your IP device. Extension: Each extension created corresponds to a terminal position. Also allows to set time and restriction for outgoing calls. Extensions group: Useful for certain group/department, where incoming calls can be received to all of the group users at the same time. Call will be attended by the first user that picks up. IVR: Corresponds to a virtual receptionist who answers the call, welcoming and redirects depending on the department, language or time schedule. Up to a maximum of 10 levels. You can also manage waiting time before be attended or number of retries in case nobody answer. Calls queue: Service that allows to certain extensions receive incoming calls according to a define strategy. Numbering (DID routing): It is necessary to indicate the geographical numbers which routing line must follow within your vpbx (Towards a receptionist IVR, to a certain locution or skip directly to voice mail). There is an option to reject certain kind of incoming calls to DIDs. Calls filter: Create filters to restrict incoming and outgoing calls according to its prefix or telephone number. Time schedule: Create different timing for certain period of the year or holidays if incoming calls depend on them. Sounds: This section will contain audio files with locutions uploaded to create IVR and Music on Hold files. Each file must be 2MB as maximum. 2 3
3 FEATURES vpbx Multiple incoming channels through Netelip numbers (DIDs). Creation up to 100 extensions. Voice mail accessible to customization. Routing plan for each telephone number. Welcome locution and Music on Hold customizable. Simultaneous calls. Calls forwarding to landline and mobile numbers. Calls queue. Filters by days and time Schedule. Restriction for incoming/outgoing calls. Call transfer between extensions. Conferencies room. Instant messaging. Files exchange. Extensions status indicator. Route to Sections vpbx HOME Summary of settings configured on different sections. SERVICES Voice mail: Dial *97 on your telephone to access to voic settings. Record with your own voice busy or non available messages. Also you could listen messages left on your voic . Conferencies room: Dial *98 on your telephone to access to conferencies room where few extensions can comunicate between them. Calls tranfers: Dial #extension number# to transfer a external call to any other extension. It is not possible to transfer an internal call to any other extension or group. EXTENSIONS AND GROUP Create an extension for every position. vpbx will give a predetermined number to identify each extension. User and password given by vpbx for each extension, is required to configure telephone IP or telephone adapters. Select filter/restriction for outgoing calls in every extension. To create a filter must access to Calls filters. Call routing to any extension or group extensions. After 60 seconds with no answer, call will be disconnected or voic if active. You can create a group if you wish calls coming from certain number ring over all extensions at the same time. Voic automatic response. Call forwarding set up. Locution automatic response. After locution, call is disconnected. Call set up on a queue to be attended by some extensions. Link a call with a virtual recepcionist (IVR) who will indicate the caller to get to the receiver suitable. Hang up/finish call without be attended. 4 5
4 IVR Virtual receptionist will manage calls: Answering with a welcome message previously stored in Sounds. To do this, check the Welcome Message Checking if calls are linked to a time schedule to be attended. 1. If a call no needs to be linked to a schedule, do not check Time schedule and simply select one of the actions from Route to or add options on the keyboard, so the caller is directed more accurately to desired extension or department, by dialing a key number. To create options on keyboard, do not check Actions. You can create up to 10 options on the keyboard. 2. Each department IVR has also set a filter based on the time called. See IVR 1 for administration where the call is routed to a predefined queue if the call is within schedule. In case the call is outside the scheduled, call is diverted to the extension of a softphone. For IVR 2 telephone support the call is forwarded to the extension of a mobile, if it comes within the schedule. In case call is out of hours, we have defined pops voic personalized of that extension on the phone, so you can leave a message. IVR WELCOME 2. If a call needs to be linked to a schedule, check Time Schedule and then define what to do when receiving calls in time or out time. We may link together multiple IVR, up to 10 as maximum. So receptionist will guide the call based on different criteria in each IVR. EXAMPLE FOR 3 IVR CONFIGURATION 1. On this example, we have defined that calls are answered by a welcomes locutions and invites the caller to dial 1 for the administration department and 2 for the accounting department. See the first IVR Welcome, where depending on what you dial, call will be diverted to a different IVR created for each department. This IVR has call options and no checked time schedule. 6 7
5 IVR 1 FOR ADMINISTRATION CALLS QUEUE This service allows you to define a strategy, so calls can be receipt by certain members (extensions). Strategies are predefined already on your vpbx that means new ones can not be added. 1. Ring to all members queue. Call will be attended for the first member that hangs up. 2. A turn for each member. By correlative turns, calls will be routed to each member. If extension on its turn is busy, the call will ring to next turn in queue. 3. Previous strategy with memory: It is the same as above but with difference that saves if any extension did not attend their turn for being busy, sending next call as soon as that extension becomes free. 4. The newest member: System assigns call to longest extension without attending calls. 5. The member with fewer calls received: System releases the call to the extension that has attended less calls. 6. Member selected at random: Assigns calls with random system among queue members. IVR 2 FOR TELEPHONE SUPPORT EXAMPLE CALLS QUEUE For administration department, we have created a call queue Cola Admon. España with 2 members. It is defined to distribute calls by turns. 8 9
6 CALL FILTER In this section, we store different types of filters. The filters for incoming calls are selected on Numbering and for outgoing calls must be made in each extension: 1. Deny all but 2. Accept all but In this way, you can create up to 10 exceptions in each filter, depending on the prefix or telephone number of incoming (DID) or outbound (extension) call. NUMBERING To link your Netelip telephone numbers (DIDs) with your vpbx, you firstly need to select option vpbx next to your number. Access from your private area to Telephone numbers and Edit. Now your telephone numbers must appear on this option from your vpbx, so you can route incoming calls. From this section you can choose a language, so locutions by default showed by vpbx (voice mail, unavailable, busy lines, etc.) are heard in the selected language. EXAMPLE FILTER Accep all but TO MOBILE NUMBERS. It is important indicating prefix or number with international format. Means, in case of Spanish numbers or prefixes, you must indicate it with prefix 34, 0034 or without prefix. As call can be showed originally using these 3 formats. In this case, let s create a filter to refuse/restrict call with a mobile number as origin or destination. You can also select a call filter to reject or accept only certain calls. In case of rejection, the caller hears a tone of busy and immediately the voic , if enabled voic Netelip account. Now and using the same type of filter, let s refuse calls coming or made to landline number
7 TIME SCHEDULE - 5 different time schedule - By days, period or schedule. If you find it difficult to create your own audio files for locutions, we have created a player very simple to use to make it even easier. From option Add locution you will find a field to insert your text, select the voice type and click OK. In its simplest form, you will have created a file with the desired content for the different locutions of your vpbx. EXAMPLE for a Christmas schedule: Set a schedule Monday to Friday, from to and from 15th December to 30th January. Regarding the different music to use, we also have created a small repository predefined. Listen some of our options and decide if any suits you to be included as music on hold on your vpbx. SOUNDS This option will store a maximum of 10 audio files that your vpbx will manage
8 vpbx FAQS 1. I have a free number 900 and would like to deny incoming calls from mobile numbers as origin. How do I set this restriction? You must create a Call filter into All but, indicating as filter prefixes 346, or 6 corresponding to Spanish mobiles. Afterwards, you must select this filter to your Telephone number from Numbering. 2. How can I transfer call between extensions? Just have to dial # number of extension and # again. 3. How do I manage to make incoming calls ring in several vpbx extensions at the same time? You would need to create a Call queue to that extensions group, selecting as strategy Ring on all member s queue. Like this, call will ring on all extensions at the same time and will be answered by the first person that hangs up. 4. Can I personalize my voic ? Yes you can. Go to voice mail menu just by dialing *97. Select option 0 for voic configuration options and you will be able to personalize message for busy, non available or Welcome. 5. In case an extension is busy or unable to answer a call, How do I configure vpbx to make the call ring into another extension or telephone number? At the moment, is not possible. We are working on develop this option in next updatings. 14
Wildix W04FXO Whitepaper
Wildix W04FXO Whitepaper Thanks to Wildix W04FXO gateway, you can enchance your legacy PBX with Unified Communications capabilities. You can connect up to 4 lines to the W04FXO, each of them can be set
More informationPhonePresence Small Business Edition Features
PhonePresence Small Business Edition Features The Small Business Edition of PhonePresence offers a comprehensive list of PBX style features with the additional flexibility of online administration. Where
More informationCUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE
CUSTOMER CONFIGURATION AUTO ATTENDANT ADMINISTRATOR S GUIDE Primus Business Services AAAG10-2013 Table of Contents Overview... 3 What is an Auto Attendant?... 3 Features... 4 Options... 6 Global Options...
More informationDigital Voice Services Residential User Guide
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
More informationFind Me Call Forwarding
Find Me Call Forwarding Find Me forwards phone calls in sequence or simultaneously between your office, cell and home phone, remote sales agents or stores in unique locations based on your office schedule.
More informationVIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS
VIRTUAL COMMUNICATIONS EXPRESS FEATURE DESCRIPTIONS End-User Features: All end users are provided with the features described in this section. Alternate Numbers Enables users to have up to ten phone numbers
More informationFeature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
More informationIP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online
1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The
More informationDigital Voice Services User Guide
Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding
More informationBUSINESS PHONE USER S MANUAL
Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE
More informationDigital Telephone User Guide
Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior
More informationTable of Contents INTRODUCTION... 5 ADMINISTRATION... 6 MANAGING ACD GROUPS... 8
WorldSmart ACD Help Table of Contents INTRODUCTION... 5 OVERVIEW... 5 WHO CAN CREATE AND MANAGE ACD... 5 ADMINISTRATION... 6 CREATING A NEW GROUP... 6 ASSIGN PHONE NUMBER... 7 MANAGING ACD GROUPS... 8
More information8x8 Auto Attendant Administrator Guide
8x8 Auto Attendant Administrator Guide Version 2.0, May 2010 Table of Contents Overview...3 Before You Start...4 Initial Set-Up...4 What To Expect...4 How to Call into Your Auto Attendant...4 Primary Auto
More informationClear Choice Communications. Digital Voice Services User Guide
Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call
More informationone Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT CHECKING ACCOUNT ACTIVITY
one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you
More informationRev. 1.0.3. www.telinta.com
Rev. 1.0.3 Copyright Notice Copyright 2014-2015 Telinta Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
More informationADMINISTRATOR GUIDE Call Queuing Administrator Guide V 2.0. 8x8 Call Queuing. Administrator Guide. Version 2.0 February 2011
8x8 Call Queuing Administrator Guide Version 2.0 February 2011 Table of Contents Introduction...3 How an 8x8 Call Queue Works...4 Example: Primary and Secondary Queue Extension Group...4 Getting Started...5
More informationDigital Voice Services Business User Guide
Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
More informationBusiness Solutions. Page 1
2012 C Page 1 Contents Getting Started emerge Dashboard Login... 3 Main Profile Screen... 5 Group Services... 5 Auto Attendant Overview... 7 Modifying Auto Attendant Settings... 7 Auto Attendant Modify
More informationExtension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0
Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 6.0 Copyright 2006-2008, 3CX ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change
More informationExtension Manual. User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0
Extension Manual User portal, Dial codes & Voice mail for 3CX Phone System Version 7.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without
More informationQuick Start Guide CREATING A NEW SITE
IVY is our complete control panel for managing you or your customers SIP trunks and hosted PBX settings. This guide will help you get up and running with IVY as quickly as possible. First thing we need
More informationAsterisk PBX Features
Asterisk PBX Features Automated Attendant Allows callers to be automatically transferred to a user s extension without the intervention of a receptionist. Some businesses use the PBX telephone system to
More information1 VoIP/PBX Axxess Server
- 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony
More informationVoIP Services User Guide
VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential
More informationBusiness Telephone User Guide
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
More informationQuick Installation and Configuration Guide OX10
Quick Installation and Configuration Guide OX10 Hybrid Office Business Telephone System with Built-In Analog Phone Ports, CO Line Ports and SIP Adaptors Table of Contents 1. INTRODUCTION... 3 2. GETTING
More informationHosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration
Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...
More informationMyPBX Client User Manual
MyPBX Client User Manual Version 1.0.0.4 Yeastar Information Technology Co. Ltd Table of Contents PART 1 HOW TO ACTIVATE MYPBX CLIENT ADDON... 4 1 ACTIVATE MYPBX CLIENT ADDON... 4 2 MYPBX CLIENT ADDON
More informationOnline Tools. CommPortal. Go to http://myphone.bayring.com. User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password
CommPortal Go to http://myphone.bayring.com User Name: Your 10-digit telephone number (no dashes) Password: Your voice mail password Dashboard The dashboard provides a way to quickly access some of your
More informationHosted PBX Admin and End User Guide
Hosted PBX Admin and End User Guide 3/11/15 CONTENTS Account / Authorization Codes 2 Advanced Hunting 3 Anonymous Call Rejection 3 Anywhere 4 Auto Attendant 5 Call Block 7 Caller ID 7 Call Forwarding 8
More informationYeastar Technology Co., Ltd.
Client Manual 1.0.0.4 (English Version) Yeastar Technology Co., Ltd. Table of Contents MyPBX Client Manual Part 1 How To Activate MyPBX Client Addon 4 1 Activate MyPBX Client Addon 4 2 MyPBX Client Addon
More informationBusiness Voice Feature Guide
Business Voice Feature Guide TABLE OF CONTENTS Account / Authorization Codes 1 Advanced Hunting 2 Anonymous Call Rejection 2 Anywhere 3 Auto Attendant 4 Call Block 6 Caller ID 6 Call Forwarding 7 Call
More informationTelephone Features can only be used with the following engin products: engin Voice Box and the engin Voice Box Series 2.
Features User Guide Telephone Features Telephone Features can only be used with the following engin products: engin Voice Box and the engin Voice Box Series 2. Turbo Dialling When making a call, you can
More informationWhat is a Super Receptionist?
SuperReceptionist Ideal SR Pitch What is a Super Receptionist? PBX Systems for MSME SR is a phone number given to a Business Owner. On calling that number the callers are greeted with a professional greeting
More informationPolycom IP 550 User Guide. Polycom IP 550 User Guide
Polycom IP 550 User Guide Table of Contents Table of Contents...2 Introduction...3 The Polycom IP550 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...4 Feature
More informationVirtual Office Phone Service Setup Guide
Setup Guide A guide for the Phone System Administrator Version 7.0, January 2011 Table of Contents Welcome to 8x8 Virtual Office!...3 8x8 Virtual Office Softphone...3 Activate Your 8x8 IP Phones...3 The
More informationPORTAL. Admin USER GUIDE
PORTAL Admin USER GUIDE Introduction Guide Explanation This guide is to be used as an aid to understand the portal in order to utilize all the functionality that VoIP has to offer. This user guide is split
More informationBroadWorks Call Center Greetings
BroadWorks Call Center Greetings Welcome to the University Telephone System! The following guide is intended for call center supervisors and will instruct you on how to manage your call center greetings.
More informationTOTALCLOUD PBX FEATURES GUIDE
TOTALCLOUD PBX FEATURES GUIDE With TotalCloud PBX, Birch offers all the features your business needs in a phone system. Included Features Mobility Mobile Communicator A softphone application that extends
More informationPassword: Your voice mail password
CommPortal Go to http://myphone.bayring.com Number: Your 10-digit telephone number (no dashes) Password: Your voice mail password Dashboard The dashboard provides a way to quickly access some of your key
More informationEnswitch Administrator Guide
Enswitch Administrator Guide July 2012 Enswitch Administrator Guide 1 Contents 1 Introduction... 5 1.1 The Purpose of this Document...5 1.2 Features...5 1.3 Workflows...5 2 User Enrollment... 6 3 User
More informationTelephone User Guide 1
Telephone User Guide 1 Introduction The NextPBX is a virtual phone system designed for small businesses and entrepreneurs. It provides you with your own private local or toll free number. This one number
More informationIVR (Interactive Voice Response) Operation Manual. Copyright 2012 Agile Networks, Inc. All Rights Reserved.
IVR (Interactive Voice Response) Operation Manual Copyright 2012 Agile Networks, Inc. All Rights Reserved. Table of Contents ddw Settings (Setting User Information) An Agile Cloud PBX Option feature. This
More informationExtension Manual. 3CX Assistant, MyPhone User portal, Dial codes & Voice mail for 3CX Phone System Version 8.0
Extension Manual 3CX Assistant, MyPhone User portal, Dial codes & Voice mail for 3CX Phone System Version 8.0 Copyright 2006-2009, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is
More informationWe thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers.
Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer
More informationspiderstar VoIP Interface Version 4.0 User manual
spiderstar VoIP Interface Version 4.0 User manual 2009 Vanillatech GmbH Contents 1 Introduction...3 2 Setup...4 2.1 on an existing VMWare Server or -Player...4 2.2 on an existing Linux server...4 3 Features...5
More informationPersonalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102.
Personalizing Your Individual Phone Line Setup For assistance, please call 1-800-453-2251 ext. 102. With these instructions, you will: 1. Record your greeting. 2. Configure your 911 setting. 3. Learn how
More informationVoiceManager Administrator Guide Release 2.0
VoiceManager Administrator Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions,
More informationX X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features
Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to
More informationVIRTUAL RECEPTIONIST OVERVIEW. Cbeyond Virtual Receptionist Offers:
VIRTUAL RECEPTIONIST OVERVIEW Cbeyond Virtual Receptionist Offers: MENU SETUP: Use Virtual Receptionist to create different main menus for when your company is open or closed. With Cbeyond's preconfigured
More informationWeave Phone User Guide (VVX 310)
(VVX 310) Getting Started: Answering a Call: Simply pick up the handset and begin speaking. Placing a Call (2 options): 1. Pick up the handset and dial - OR 2. Dial the number and hit the Dial button (goes
More informationGroup Administrator User Guide
Group Administrator User Guide Technology working for you. Welcome to the Hosted Voice Group Administrator User Guide. While Hosted Voice is a fully managed service, there are many tasks you can perform
More informationRESIDENTIAL DIGITAL VOICE USER GUIDE
WELCOME Welcome to USA Communications Digital Voice. We thank you for being our customer; we take pride in providing superior and reliable Residential Digital Voice services to our customers. This document
More informationContents 1. Setting up your Phone Phone Setup Phone Usage 2. User Portal 3. Softphone for your computer 4. Faxing
User Guide 1 Contents 1. Setting up your Phone Phone Setup Phone setup instructions Recording Voicemail Greeting and Voicemail Menu Testing tools Phone Usage Call Transfer, Call Forwarding and Do Not Disturb
More informationOne receptionist can answer calls from predetermined PSTN/IP lines, each identified to a specific company
IP PBX Call Answering Features: Call Queue Incoming callers can be held in a queue while they listen to a customizable recorded message. The caller can be sent to voicemail or redirected to another extension
More informationQuick Start Guide v1.0
Quick Start Guide v1.0 Table of contents : 01. Quick Start Guide...03 O2. Configuring your VoIPOffice appliance...14 03. Adding a VoIPtalk trunk...21 04. Configuring UADs for use with VoIPOffice...25 05.
More informationPBXware End User Guide. 2003-2008 Bicom Systems
PBXware End User Guide Part I Introduction 3 1 Introduction PBXware End User Guide PBXware system is a scalable telephony solution featuring a range of traditional telephony and emerging VoIP technologies.
More informationVerizon Collaboration Plug-In for Microsoft Outlook User Guide
Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,
More informationVoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,
Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits
More informationCisco 7940/7960 User Guide. Cisco 7940/7960 User Guide
Cisco 7940/7960 User Guide Table of Contents Table of Contents...2 Introduction...3 The Cisco 7940/7960 IP Phone... 3 Web Portal...3 Telephony Toolbar...3 Document Format...4 Feature Functionality...5
More informationGMSVoIP s PBX. Hosted model, running on provider s server, features rich PBX plus Class 5 broadband phone services
GMSVoIP s PBX Hosted model, running on provider s server, features rich PBX plus Class 5 broadband phone services web, cross-platform management (flash) compatible with SIP equipment, IP phones, FXO/FXS
More informationMightyCall Receptionist. Customers s Guide
MightyCall Receptionist Customers s Guide MightyCall Receptionist: Customers s Guide Document version: 5.2.857.0.rev.19012 Copyright 2012 INFRATEL, Inc. This document contains instructions and recommendations
More informationSimply a better way for your business to communicate.
Simply a better way for your business to communicate. www.voice-ring.com -346,,, Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business
More informationCloudCall Portal Quick Start Guide. Version 1.1c
CloudCall Portal Quick Start Guide Version 1.1c SYNETY. Studio 4. Phoenix Square. 1 Burton Street. Leicester. LE1 1TB This document is intended as a quick guide for operation of your CloudCall products
More informationPremium Digital Voice Solution. User Guide
Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure
More informationVerizon Collaboration Plug-In for Microsoft Outlook User Guide
Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,
More informationVerizon Business National Unified Messaging Service Enhanced Service Guide
USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system
More informationVoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
VoiceGear/3CX Integration Guide Ver.0.1 Page 2 1. OVERVIEW... 3 1.1 SETTING UP 3CX PBX...4 1.2 SETTING UP VOICEGEAR GATEWAY...5 2. VOICEGEAR-3CX SIP INTEGRATION... 6 2.1 3CX CONFIGURATION...7 2.2 VOICEGEAR
More informationHow To Use Touchtone.Com'S Digital Phone Service Web Portal User Guide (For Ip Phones) On A Pc Or Ip Phone (For A Cell Phone) On Pc Or Mac) On Your Ip Phone On A Mac Or Ip Cell Phone On
Digital Phone Service Web Portal User Guide TouchTone provides subscribers an easy-to-use Web-based administrator portal to help manage your IP phone s features and call routing functions. In this document
More informationERFECT PBX. Admin Training Guide
ERFECT PBX Admin Training Guide Voice and Data Experts Proudly Serving Colorado Since 1995 Quick Tips Managing Users / Phones / Extensions Login to your account and click on Extensions and Directory. User
More informationEasy-VoipTel. Virtual PBX. Description. Advantages
Easy-VoipTel Virtual PBX Description Easy-VoipTel is a virtual PBX installed in the private Cloud of VoipTel in Switzerland. Easy-VoipTel implements all the operations of a traditional PBX extending the
More informationAvaya one-x Mobile User Guide for iphone
Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was
More informationvsuite Home Phone Feature Reference
vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact
More informationDigital Voice Services User Guide
Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation
More informationConfiguration BCP Skype for Business
Configuring Skype for Business using Grandstream CPE Devices Thank you for your interest in configuring Grandstream s SIP devices for Skype s SIP Trunking Service. This document describes the basic configuration
More informationPhone & Voicemail Instructions
General Phone Tips To transfer a call to another line: 1. Press the Conf button 2. Dial the extension you wish to conference 3. Wait for the person to answer 4. Press Conf again to connect the two calls
More informationUnderstanding Departments
Version 3.2 April 2010 Document No. 011 Version No. V3.2/0410/1 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com
More informationHow To Use A Voicenet Premium Hosted Pbx On A Cell Phone (For A Simplon) On A Simpson Or Ipa Or Ipbx (For An Ipb) On An Ipa (For Simpson)
voicenet premium hosted pbx administrator s guide Welcome This document is for the Voicenet Premium Hosted PBX Service. This guide will help you to get the best out of your system and get it setup and
More informationHPUG_1014. Shaw Home Phone. User Guide
HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.
More informationPBX Administrator Guide
DDev8.10 1 PBX Administrator Guide URL for the site is https://hostedpbx.voxnetinc.com/login.php Enter you Username E mail address Enter your Password - Your extension The HOME page opens Here you can
More informationModel SP-208 (2 lines x 8 extensions) Automated Telephone System
Model SP-208 (2 lines x 8 extensions) Automated Telephone System SOHO-PBX is your ideal small or home office receptionist. The SP-208 is features packed and very easy to use. For more information please
More informationMy Hosted PBX Portal User Guide https://mypbx.primus.ca/
My Hosted PBX Portal User Guide https://mypbx.primus.ca/ Quick Click Features Call Log Tab Directory Tab Voice Mail Tab Phone Control Tab Concierge Tab Call treatments Find Me Follow Me Remote Phone Call
More informationVoiceManager User Guide Release 2.0
VoiceManager User Guide Release 2.0 Cox Communications Policies Terms and Conditions Customer Obligations/911 Disclaimer Refer to item (8) of the Cox Communications Policies, Terms and Conditions, Customer
More information8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216
8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216 VoIP s Group: Auto Attendant Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants
More informationVIP (Traditional) Home Phone Calling Features
VIP (Traditional) Home Phone Calling Features This document details each calling feature and its usage. Please note that this document applies only to our VIP Home Phone service for Kitchener-Waterloo,
More informationSMALL BUSINESS USER GUIDE
SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find
More informationVirtual Office Account Manager Phone System Setup Guide. 8x8 Virtual Office Phone System Setup Guide
8x8 Virtual Office Version 1.1, October 2011 Contents Introduction...3 System Requirements...4 Supported Operating Systems....4 Required Plug-ins....4 Supported Browsers....4 Required Firewall Ports...4
More informationPolycom Conference Phone Quick Reference Guide ACC-1144 PUG
ACC-1144 PUG Polycom Conference Phone Quick Reference Guide Table of Contents INTRODUCTION TO YOUR POLYCOM CONFERENCE PHONE... 2 WELCOME... 2 CONFERENCE PHONE... 2 HOW TO USE YOUR POLYCOM CONFERENCE PHONE...
More informationHow to.set up a number using Virtual Office V2
Intelligent Network System How to Guides How to.set up a number using Virtual Office V2 Personalising Your Number One of the great features of this application is the ability to have a personalised greeting
More informationCustomer Self Care Handbook
1 Advanced Digital Telephone Systems Customer Self Care Handbook Contents: Accessing your Self Care Pages 2 Logging In 2 Enter / Change your personal information 3 Exploring the home Page 4 Checking your
More informationDirect IP Calls. Quick IP Call Mode
Unicorn3112 Tips Direct IP Calls...1 Quick IP Call Mode...1 PSTN Pass Through...2 VoIP-to-PSTN Calls...2 PSTN-to-VoIP Calls...3 Route Calls to PSTN...4 Forward Calls to PSTN...4 Forward Calls to VoIP...4
More informationPolycom 2-Line Desk Phone Quick Reference Guide
Polycom 2-Line Desk Phone Quick Reference Guide ACC-1142 PUG Table of Contents INTRODUCTION TO YOUR POLYCOM 2-LINE DESK PHONE... 2 WELCOME... 2 DESK PHONE... 2 HOW TO USE YOUR POLYCOM 2-LINE DESK PHONE...
More information<Insert Picture Here> Contact Center Anywhere: Interaction Manager (IM) Overview
Contact Center Anywhere: Interaction Manager (IM) Overview What is Interaction Manager? Interaction Manager is the software that each call center agent uses to take and place customer
More informationVoice Portal and Auto Attendant ADMIN GUIDE
Voice Portal and Auto Attendant ADMIN GUIDE Virtual PBX Broadsoft Voice Portal and Auto Attendant ADMIN GUIDE Virtual PBX Broadsoft CONTENTS 1.0 Voice Portal 1 1.1 Overview 1 1.2 Accessing Your Voice Portal
More informationPositron G-320 Business Phone System Setup Guide
Positron G-320 Business Phone System Setup Guide 5101 Buchan Street, Suite 200 Montreal, Quebec H4P 2R9 Phone: (514)-345-2220 Support: (514)-664-4719 July 2011 Steps Once your Positron G-320 unit hardware
More informationAlcatel-Lucent Office Communication Solutions
Alcatel-Lucent Office Communication Solutions PIMphony, your personal communication manager Frequently Asked Questions April, 2007 All Rights Reserved Alcatel-Lucent 2007 Alcatel-Lucent Office Communication
More informationHosted IP-PBX Phone System
Administrator Guide Hosted IP-PBX Phone System Business Voice Systems Metro Connection Services Commercial DirecTV Managed Services Data Center Business Voice Systems Metro Broadband Services Data Center
More informationVoice over IP Phone Feature Guide
Voice over IP Phone Feature Guide STANDARD FEATURES Caller ID Caller ID displays an incoming caller s telephone number on your handset or softphone. There is no further action required as this feature
More informationIMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES
IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services
More information