Our Post Arrival Services include:

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1 Study Vision (ABN ) A business of Consteam (Australia) Asia Pacific Pty Ltd PO Box 63, Rosebery NSW 2018 Phone: Fax: Mobile: info@studyvision.com.au Web: Sydney Melbourne Brisbane Adelaide Perth Gold Coast Newcastle Wollongong Company Profile Study Vision is an independent Australian business fully dedicated to servicing international students in Australia through a broad range of Post-Arrival services. Our Post Arrival Services include: Student Accommodation and Homestay Airport Pickup Care giving (Guardianship) Study Tours Study Vision is owned by Consteam (Australia) Asia Pacific Pty Ltd, a registered Private Australian business since We are among the few organisations approved by the Australian government to conduct Working With Children Background Checks (WWCBC) for Homestay families who host international students. Study Vision has a large network of screened and approved Australian Homestay host families in most Australian Capital cities. Study Vision offers its services to international students Australia- wide through dedicated representatives in major cities. Study Vision works with many Australian colleges and universities as well as with recruitment agents in many countries. We greatly enjoy helping students from all countries and backgrounds as they arrive to Australia to study. We fully understand the many challenges and cultural shocks that overseas students may face when they first arrive to Australia. We also fully understand the concerns and worries of the parents overseas who have sacrificed everything to see their daughter or son go to study in Australia. Therefore, we make it our own challenge to support Business Profile May 2010 Page 1 of 10

2 establishing an environment for these students that is safe, trouble-free, peaceful, happy and supportive to their learning mission. Study Vision offers high quality Homestay/student accommodation, airport reception/transfer, and monitored custodial guardianship services to address the unique needs of international students, visitors, temporary workers and tour groups in Australia. Our desire is to make each international exchange, service or Homestay placement a satisfying and memorable experience. We invite you to join the many others from around the world who have made us their "one-stop" Post-Arrival Services provider in Australia. The Study Vision Advantage Why Study Vision is loved by so many. Our total and undivided dedication for our services 24/7 Our magnificent inventory of quality Homestay families who are passionate about hosting students and guests at their home Our professional and comprehensive screening and training process for potential Homestays families to minimise risk to students. This process includes : 1. On-line application that provides detailed information about the Homestay family members, the home, the assigned bedroom(s), and the surrounding neighbourhood. 2. On-site Home inspection and interviews with the family members that confirm both suitability and safety of the Homestay. 3. Criminal Record checks and Working With Children Background Checks conducted by various Australian Government Departments in each State. This is conducted for each person over 14 years and 9 months living in each Homestay. This process is repeated every 3 years. Business Profile May 2010 Page 2 of 10

3 Our ability to hold a smile and make soothing comments when under pressure or when problems arise Our commitment to help students of all races, religions and backgrounds find the right shelter and caring environment, at any time and under flexible budgets. Our service fees are among the lowest in the industry, nation-wide. Why? We smartly manage our cost to the benefit of the students. Also, we are always ready to negotiate. Why Schools and Universities are outsourcing to Study Vision We minimise an educational institute s in-house costs associated with Homestay staffing and host family recruitment & screening. We relief the educational institute from any problems or issues arising from the placement due to cultural/social misunderstandings between students and the hosts. Schools and universities transfer all risks associated with Homestay placements to Study Vision. Hence, Study Vision s strictly maintained procedures and systems for screening and auditing Homestays on a routine basis to minimise these risks. We seamlessly and effortlessly customize our service procedures to suit each institution s unique Systems and Procedures. Meanwhile, legislative requirements in different states with respect to care for minor students (under 18) are complied with. We work in partnership with schools and universities to develop comprehensive orientation materials for host families to share with students. While we ourselves enjoy an excellent reputation among leading agents worldwide, we absolutely respect and treat at arm s length the vital relationship between any education institute and its agents. Business Profile May 2010 Page 3 of 10

4 Our Post-Arrival Services for International Students and Visitors in Australia Study Vision is pleased to offer a range of personalised Post-Arrival Services that are designed to enhance the learning and cultural exchange experience for international students and visitors in Australia. The following is a brief description of the main services provided by Study Vision: Homestay Placement Services Study Vision offers a unique, personalised accommodation service in Australia for students and visitors of all ages and backgrounds. For students under 18 years of age, under current Australian Government legislation, they can only live with a screened and approved Australian Homestay family. For students over 18, we offer either a Homestay or Shared Student Accommodation. Upon receipt of a completed Accommodation Placement application, our staff will begin the process of finding an Australian host family that compliments the interests and needs of each applicant. All of our families are carefully screened and interviewed to ensure suitability, safety and convenience. Once we have identified a suitable family we will forward a detailed profile that contains important information about the assigned Homestay family and the neighbourhood in which they live. A reply back confirming acceptance of the placement will initiate the booking. The booking is completed once all fees are paid. Why choose a Homestay with Study Vision? Homestay offers a unique opportunity for international students and visitors to live with a loving and caring host family. The host families available through Study Vision are Business Profile May 2010 Page 4 of 10

5 carefully screened, selected, and assigned to ensure the best possible fit, depending on each individual s personal requirements. Students living in Homestay generally find that their overall learning and cultural exchange experience is dramatically improved through daily conversations and the involvement of their Host Australian family. Our experienced host families provide an environment that is safe and fully interactive throughout the student s stay in Australia. Our families, together with our staff, are committed to ensuring that the student s experience is as memorable as possible. All basic Homestay accommodation includes: Meals: All meals except lunches from Mondays to Fridays. Furnished bedroom: Private bedroom furnished with bed, wardrobe and student desk. Toilets and showers are usually shared with the other family members Internet: High Speed Internet Access at an extra weekly charge (about $10pw). Students need to supply their own laptop computer. Phone: Use of the common telephone (long distance charges not included). Laundry facilities: Students have access to a washing machine either directly or through the Homestay host who will wash for the student on dedicated days. Proximity to School: Conveniently located within minutes via public transportation. We realize this may be the first time that a student is away from home. Our commitment, therefore, is to ensure that the student constantly feels completely safe and welcomed in this new environment. Study Vision s criteria in selecting our Homestay host families: To be an approved Study Vision Homestay, host families need to: Have a friendly and welcoming personality Business Profile May 2010 Page 5 of 10

6 Be flexible and patient particularly with people who speak poor English. Be good communicators and good listeners Have acceptable moral and social values Have some experience dealing with young people Demonstrate sensitivity and respect to all people, particularly from different cultures Provide a supportive, caring and happy environment Conveniently located within minutes by public transport to the educational campus where the student is enrolled Have a balance in their judgment between the need for an income and the welfare of the student Can provide clean and tidy accommodation, fast internet access and healthy, fulfilling meals and snacks Ensure that the student receives prompt medical attention if sick Ensure that the student receives on arrival adequate advice regarding safety at Home, on the road (street smart) and that their whereabouts are known at all times Are present at home or have an approved and screened adult at home at all times a student under 18 is at home. Airport Transportation Services Upon arrival at the airport, overseas students are met by our cheerful representative, who knows how to make them feel really welcome. Business Profile May 2010 Page 6 of 10

7 During the drive to their accommodation, the student is debriefed about interesting issues such as how to open a bank account, weather forecasts, major landmarks on the route, exchange rates, phone cards, etc. We understand how excited students can be on arrival and we always try hard to make them feel at home and make this an unforgettable day. Once we receive the flight details for the student we will prepare and forward an arrival confirmation letter that contains important information about the airport pick-up service, including emergency contact information should either the student or the driver be delayed enroute. Guardianship/Care-taking Services All unaccompanied minors (under 18 years of age) studying in Australia must have a local guardian to stay in Australia. A member of our staff is assigned to serve as the student s guardian for the duration of their stay in Australia. Our staff regularly contacts with each student to ensure they are meeting their academic goals and getting the most from their experience. Through interactions with the student, school staff, and the assigned host family we prepare updates that offer insight into the student s experience and present recommended remedial action to address any problems the student may be encountering. At Study Vision, we encourage parents to be extremely careful in appointing a suitableguardian who will be a very important person looking after the welfare and healthy development of their child while studying in Australia. Parents are always welcome to contact us directly for more detailed and independent discussion about this very critical service. All Homestays arranged by Study Vision for students under our guardianship are rigorously inspected and screened. Meanwhile, if a student s parents request that their child lives with a relative or family friends in Australia, Study Vision, under instructions from the parents and the child s education institute, will conduct an independent Homestay Inspection and background checks of the proposed host family members. A report is submitted to the child s Business Profile May 2010 Page 7 of 10

8 education institute with the result of this screening. The child will not be allowed to move to the proposed Host s home until this clearance is obtained. In Victoria, Homestay families normally obtain the Working With Children Checks themselves and present to Study Vision their screening results before we approve them for hosting students under the age of 18. (reference: Role of the Study Vision s Guardian for students Under 18: 1. The guardian ensures that the student's Homestay accommodation arrangement provides a safe, caring and supportive environment. 2. The guardian assists student to open a bank account and may assist student with weekly budgeting if requested by the parent. The guardian is not financially responsible for the student. 3. The guardian ensures that the student attends classes, that homework is completed and liaises with school regarding progress. 4. The guardian contacts parent's in any emergency and takes student to the doctor if required. The guardian advises the parent if they have concerns about a student's physical and emotional well being. 5. The guardian offers the student assistance in coping with everyday life in a new culture. 6. The guardian helps the student keep religious observance and attends to the student's needs in areas such as shopping, recreation and personal counselling. 7. The guardian establishes routine communication channels with the student and host family to keep track of the student s progress and welfare. 8. The guardian provides a gift and cake on birthdays and flowers for the girls. 9. The guardian provides a copy of the academic report to the parents by translating them if necessary Business Profile May 2010 Page 8 of 10

9 10. The guardian meets student's families when they visit Australia 11. The guardian assists the student to move out from the current Homestay if there is any discontent or dissatisfaction. This is only done after confirmation and approval from the parents overseas. The student must inform the school if a move is to occur. 12. All guardianship duties cease when on the student s 18th birthday. Study Tours Study Vision organises Study Tours within Australia for national and international groups. We can provide a complete service (itinerary, visits, transportation and Homestay accommodation with Australian families); or we can just provide the Homestay accommodation for small and large groups organised by other schools, travel agents, etc. Living with Australian Families during a tour is much cheaper than hotels and obviously more convenient as the host family will provide most meals. The cultural experience of living in an Australian family environment is just terrific for students, tourists, professionals and government officials on visit to Australia. Study Vision can arrange all Homestay accommodation bookings in all Australian Capital cities. This service makes it easy for tour operators handling tours that visit several cities in Australia. Business Profile May 2010 Page 9 of 10

10 Study Vision s Promise to you: Study Vision will not promise you endless blue skies, but Study Vision did promise to help bear your burden. Study Vision didn't promise that all of your dreams will come true but Study Vision did promise that it's possible to reach them. Study Vision didn't promise that everything in your life will turn out as you planned, but Study Vision did promise that we will always be there for you. `tü Çt jtç Managing Director 20 th May 2010 Business Profile May 2010 Page 10 of 10