TeleReach Corporate Pre-Interview Presentation

Transcription

1 TeleReach Corporate Pre-Interview Presentation 1

2 Purpose of Meeting Information only Presentation time approximately 1.25 hours Q&A Marketing Representative position Conference locked at start of meeting Exit call at any point if position is not a match How to schedule an interview Schedule with presenter at the end of meeting Interview times are in Central Time Interviews last approximately 30 to 45 minutes Technical interview portion requires computer Refer a friend We are always looking for talent. If you know someone who might be a good fit, please refer them to 2

3 About the Company TeleReach Corporate has been in business since 1996 Tracie Chancellor, Founder & President Headquartered in Texas Small privately owned, growing business See Vision and Mission Statements at Click on letter from the President Operates within a virtual environment The business model of TeleReach is a bridge that closes the gap between the traditional way to work and the modern way to work. We are a business-to-business virtual call center comprised of a growing network of home office appointment-setters. We are proud of our ability to contribute to the improvement of the economy, the environment and individual quality of life by providing our Callers the freedom and flexibility of working from home 3

4 A Culture of Self Management Our virtual model is a significant departure from a traditional call center structure. Our model relies on the right people and not the structure. Our virtual model relies on our ability to create and sustain a culture of self management by hiring the right people. Working from home is extremely difficult and not for everyone. Our virtual environment and pay system allows us to provide higher pay to callers and the freedom of working from home. However, the freedom of working from home is not free. The price is responsibility. 4

5 TeleReach Business Model Unique within the telemarketing industry Narrow niche exclusively Business to Business Specialize in appointment setting Outbound calls TeleReach has performance based contracts with clients based on the quality and quantity of appointments set Callers pay is in sync with the contract quotas set per designated hours Callers typically work on more than one account We use a web based CRM along with sound file technology that ties us together with our callers and clients We seek long-term caller and client relationships Callers must have a minimum of 1 year verifiable business to business (B2B) cold calling experience before they are considered The callers are the pulse of the company 5

6 We Work Exclusively for Business to Business Clients We Do Not: Call homes Receive inbound calls Handle telesales Call after business hours or on weekends Work for long distance or cellular companies, brokerage firms, fundraising organizations, or handle consumer surveys We Do: Call businesses nationwide Talk to Officers, Directors, Owners, C-Level & other Management Work for both technology related and traditional businesses Work when the targeted businesses are open (Mainly M-F, 8am - 5pm Continental United States) 6

7 What is Cold Calling? Cold calling is calling on businesses and introducing a product or service for the first time. It is the initial call made to the business to set an appointment with the decision maker. Applicable Experience B2B Appointment Setting Outside Sales Setting own appointments Outbound Call Center Calling on Businesses Setting Business Sales appointments Prospecting for Business Sales Tele-prospecting for Business Sales Tele-sales for B2B Not Applicable Experience Inbound Call Center Customer Service Order Taking Dispatching Warm Calls Calling on information requests Surveys Collections Network Marketing, Mary Kay, and Avon Outbound calls to consumers/residential telemarketing 7

8 What we expect from our callers To exceed/meet minimum production requirements To exceed/meet standards set by Clients/TeleReach to honor Client contract performance requirements: Valid Appointment Quality of Conversation Qualifiers Met Sound File - Professional Clear Audible 2 way; supports quality of work Client Production Schedule Example: Monthly Client Production Schedule = 20 Appointments Over 4 Week Cycle 8

9 What we expect from our callers (Cont d) Contractor/TeleReach parameters include but are not limited to the following: To make interactive phone calls using the scripts provided To act as a representative of the client during the call, stating we instead of they when referring to the Client company. To obtain a thorough knowledge of the Client product or service To maintain control of the home office environment To approach work at home with the same level of professionalism as working at a corporate office under direct supervision To be available for Client and TeleReach conference calls posted weekly To notify management as early as possible if weekly production quota cannot be met 9

10 Home Office Requirements Microsoft Word & Excel (Sun Microsystems at provides an acceptable alternative program that can be downloaded for free) program must be capable of sending 25MB or more in attachment(s); address must be professional and the message should be on a white background with no graphics, ads, or quotes. Callers may not use Yahoo or AOL for work related ing Yahoo Instant Message Account - login during work time (Yahoo IM is not Yahoo ) High Speed Internet access - acceptable access: DSL - mid to upper package with 1500 kbps (1.5 mbps) download speed and 500 kbps (.5 mbps) or more upload speed, Cable, Satellite, or Fiber Optic connections are ok Unlimited long distance plan with 3-way calling, set up on a land line phone or VOIP (Both Magic Jack and cell phones not acceptable) with the ability to disable call waiting Corded phone highly recommended. If using cordless, must have backups/batteries available to avoid risk of repercussions including abruptly dropping calls, lengthy downtime, etc Phone Call Recording Capabilities software to enable you to record two way phone calls and upload sound files to your computer Basic or Multi Function Printer Headset Required Please do not make any purchases unless an offer is made and you have accepted the offer 10

11 Sample Calls Go to Click on login (upper right corner) Sign in using the following: Login (ID) - telereach Password - applicant Listen to the 5 sample calls provided Click on sound files link for sample calls It is recommended that you listen to these calls prior to completing the application process 11

12 TeleReach Incentives Referral Bonus Program - $3,000 Flex Appointment - Can Be Worth $520+/year Anchor Program Monthly Bonus + Up to $18/Meeting Pay Daily/Weekly/Monthly Bonuses and Contests Survey Pay 12

13 Caller Pay Summary Status Minimum BH and SWMA Required Survey Pay Flex Appointments Meeting Pay/Non Dialing Base Pay Anchor Bonus Apprentice 12 X X X X Team Member 20 Yes. $7.55/hr X Anchor Bronze 20 Yes. $12.00/hr Anchor Silver 30 Yes. $15.00/hr Anchor Gold 40 Yes. $18.00/hr BH = Billable Hours SWMA = Six Week Moving Average 13

14 Caller Pay Pay Per Appointment: Callers are Independent Contractors (1099) and paid by each appointment scheduled plus production incentives per qualified appointment. This is based on quotas being met. This performance based pay makes up the majority of caller earnings More Appointments = More $ Less Appointments = Less $ Minimum requirement for callers to remain active with TeleReach is 12 billable hours per week TeleReach callers earn an average range of $12 - $35 per hour Payroll is on alternate Fridays 26 pay periods in the calendar year Bi-weekly pay period ending on the Friday prior to the pay day Checks are mailed via USPS 14

15 How Are Quotas and Benchmarks Determined? Every new client has a pilot test period Script approaches are perfected Lead lists are gathered and tested Contact rate and lead rate are established Benchmarks (quotas) are established during the pilot test period and sometimes reset later when/if client makes changes to the criteria New callers work on client accounts already benchmarked 15

16 How Are You Paid? Tiered pay rate system according to the difficulty of the account Level 1 account - $10.00 per billable hour Non appointment setting work Lead generation Survey Information gathering Updating lists Level 2 account - $12 per billable hour Appointment setting on straight forward accounts Commercial janitorial Printing Credit Card Processing Uniform Rental Seminar/Webinar reservation Level 3 account - $13.50 per billable hour Generally intangibles An education process occurs over the phone, often (not necessarily) technology related Website Development Software IT Consulting Computer Network Maintenance TeleReach generally has more level 2 and 3 work available than any other work Level 3 callers are always in high demand and earn more money. It is expected that callers will strive to work on level 3 accounts 16

17 Orientation Process Success Camp 1: Schedule 6 appointments within 1 st Week of calling (12 billable hours) Expectation/Bonus Eligible: Schedule 8 appointments within 1 st Week of calling (16 billable hours) Paid per qualified Appointment Set Success Camp 2: Schedule 8 appointments within 2 nd Week of calling (16 billable hours) Expectation/Bonus Eligible: Schedule 10 appointments within 2 nd Week of calling (20 billable hours). Paid per qualified Appointment Set Minimum Requirement: Graduation from Success Camp 1 and 2 will take less than or equal to 2 weeks, with a minimum of 28 billable hours for the two week period Goal: Success Camp 1 = 12 BH Success Camp 2 = 16 BH Expectation/Bonus Eligible: Graduation from Success Camp 1 and 2 will take less than or equal to 2 weeks, with a minimum of 36 billable hours for the two week period Goal: Success Camp 1 = 16 BH Success Camp 2 = 20 BH 17

18 Orientation Process (Cont d) Each Success Camp group is a two week orientation process (Monday through Friday, 8:30am to 4:30pm CST). It is necessary to commit to the full two weeks without interruption, in order to progress sequentially through the step by step building blocks. Your start date is assigned contingent upon your ability to commit to a two week cycle. During Success Camp 1 and 2 (SC1 & SC2) callers are paid per qualified appointment set Upon completion of SC1 & SC2 callers receive pay per qualified appointment and are eligible for dialing and non dialing base pay as well as any incentives During the two week orientation period callers need to be available to review progress/performance One on one and group coaching/shadowing is available to all callers, and required for new callers during the two week orientation period The minimum requirement to remain an active TeleReach caller after successful completion of Success Camp is to maintain an average of 12 billable hours per week 18

19 New Caller Production Bonuses $360 Consecutive dialing days are required to earn new caller bonuses. If a new caller has a break in the two week orientation period, bonus eligibility is negated. If a new caller misses a bonus at one level, this does not preclude them from attaining the bonus on the next level. SC1 end the first week of calling with 16 billable hours receive $75 bonus SC2 end the second week of calling with 20 billable hours receive $150 bonus Week three produce 30 billable hours on or before 5th consecutive dialing day - receive $30 bonus Week four produce 30 billable hours on or before 5th consecutive dialing day - receive $30 bonus 30 day Milestone: Four consecutive weeks of 20 or more billable hours each week - receive $25 bonus 60 day Milestone: Eight consecutive weeks of 20 or more billable hours each week - receive $25 bonus 90 day Milestone: 20 or more billable hours each week for 8 consecutive weeks - receive $25 bonus 19

20 Hiring Process If you meet all of the qualifications discussed and are ready to move forward to the next step: For a telecommute position as a Marketing Representative with TeleReach and you have attended the information teleconference these are your next steps prior to attending a one-on-one interview There are 4 documents required to be sent via to: [email protected] (as attachments and not imbedded) 1. Resume (word or pdf document)** 2. Application 3. Written Interview 4. Example Excel spreadsheet The application, written interview template, and example Excel spreadsheet template can all be found on the website. Go to the website and click on the login link in the upper right corner. Sign in using the following: Login (ID) telereach Password applicant Once you are signed in, click on the Forms link and download applicable forms When downloading the forms, save* and send the files as: Application - (YourFirstNameLastInitial.application.date.doc) Written Interview - (YourFirstNameLastInitial.interview.date.doc) Blank Hours Form - (YourFirstNameLastInitial.excel.date.xls) Resume - (YourFirstNameLastInitial.resume.date.doc) Example (JaneD.application doc) After you send in your documents, if you have not attended one of our Information Tele-Conferences, please send an to [email protected] requesting an invitation to our next Information Tele-Conference generally held weekly except during holidays Once your interview time slot has been designated please send an to [email protected] with your resume attached and the subject line of Interview Request. You will receive an confirmation with instructions and a conference number in the body of the . Please be sure to read this *Important note: Submit your resume, application and Interview documents in Microsoft Office Word format, or you may use Libre Office provided that you save in a Microsoft Word.doc format. Do not prepare and submit documents using Microsoft Works. It will save in.doc format however it is not compatible with Word. We are not able to process documents prepared in any word processing program not capable of storing documents in Microsoft WORD format. ** Your resume is mandatory to participate in a one-on-one interview. 20

21 Verbal Resume Fast Track the application process by submitting a verbal resume Call to record up to a 5 minute verbal resume Tips for recording your 5 minute verbal resume Give us your name, address and phone number as it appears on your application so that we can find you in our database Discuss your Business 2 Business cold calling experience Other information you feel would have a positive influence on the recruiter s decision to select you instead of other candidates 21

22 Team Member Philosophy Each caller is a member of three teams: the team of callers of the client program, the team of TeleReach Corporate and the sales team of the client company. Though we work from our homes and do not see each other in person, we are no less connected to each other and to our clients. As a team we are counting on each other to individually do our jobs. Making a commitment to TeleReach is a commitment to be a responsible team member. Regardless of what goes wrong with any single individual, the clients are still expecting TeleReach to deliver the appointments within the schedule. 22

23 Thank you for taking the time to view our pre-interview presentation! We are not hiring in the following states: CA, CT, DE, FL, HI, IL, MA, MD, MI, MT, ND, NH, NV, PA, WA 23