Job Description SF08145

Transcription

1 Human Resources Job Description SF08145 Post Title: Executive Education Administrator (Maternity Cover) Grade: Grade 5 Faculty/Department: Reports to: Responsible for: ICMA Centre Dr Michael Smith N/A Purpose To provide exceptional administrative support and assistance related to the provision of ICMA Executive Education ensuring the general smooth running of all activities to a highly professional standard. To ensure that delegates receive an efficient and professional customer focused service, and to facilitate effective day-to-day communication between all parties involved. Main duties and responsibilities Working closely alongside other ICMA Centre administrative staff and staff at ICMA Head Office in Zurich and ICMA Ltd in London, you will be responsible for a multitude of duties including: - Responsible for the co-ordination of efficient systems to administer courses, examinations, feedback and other quality control mechanisms for all Executive Education programmes provided by ICMA. In collaboration with professional trainers, be responsible for producing and distributing high quality module materials for executive education programmes, including contacting candidates with instructions for accessing electronic materials and provide administrative support in advance of attendance on courses. Responsible for ordering and delivering collateral needed for individual candidates and course venues around the world as required, to include management of the logistical arrangements and communication with candidates, venues and course tutors Managing all course registrations and course codes via the EEDRS system Producing and processing invoices to candidates and where rewuired issuing appropriate discounts Producing monthly accounts and financial reports for submission to ICMA Producing and distributing certificates in collaboration with ICMA. Editorial amends to presentations and marketing materials Sourcing global venues for Executive Education programmes and regular liaison with these external providers to arrange accommodation and examinations. University of Reading 2015 Page 1

2 Responsible for the co-ordination and payment of travel bookings for professional trainers and ICMA Executive Education staff. Ensuring all bookings adhere to the university s travel and expenses policy. Responsible for the payment production of external suppliers using both the university s financial system Agresso and through the management of a purchase card. Ensuring these systems are collated and reconciled on a regular basis. Manage the examination processes at a number of global venues to ensure that all examinations processes are run effectively and to the required standards Production of course evaluations, collation of results and provision of feedback to the course tutors. Advise ICMA of any subsequent improvements as a result of the evaluations Provide regular and professional communication with candidates and ensure that staff at ICMA are also kept informed To attend, contribute and take minutes at management meetings as required Ensuring that all records, both in paper and electronic database format, are maintained accurately and timely and have responsibility for maintaining archive records. Responsible for maintenance of ICMA Executive Education pages on the ICMA Centre website. Maintain accurate course content and respond to candidate queries and through online learning platforms. Liaising with various offices across Henley Business School and the University of Reading to ensure adherence to all administrative and financial procedures and policies. Maintain good working relationships with all external contractors, corporate customers and partnership organisations. To produce regular reports on executive education programmes Any additional general office duties as required by ICMA Centre. Supervision received This post is line managed by the Academic Director of ICMA Executive Education Supervision given N/A Contact ICMA ICMA Ltd Procurement, University of Reading Finance Office, University of Reading Training companies Collaborative educational institutes Investment Banks Advisory and regulatory bodies Professional trainers Terms and conditions The normal working week is 36 hours. Work outside normal office hours may be required. This document outlines the duties required for the time being of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the line manager may vary duties from time to time which do not change the general character of the job or the level of responsibility entailed. University of Reading 2015 Thursday, 18 June 2015 Page 2

3 Date assessed: June 2015 Additional notes: ICMA Executive Education is a joint venture between ICMA and the ICMA Centre at Henley Business School, University of Reading. Covering technical securities/derivatives and operations, the professional qualifications and training programmes are aimed at market practitioners in the financial markets and delivered in major global financial centres. University of Reading 2015 Thursday, 18 June 2015 Page 3

4 Person Specification Job Title: Executive Education Administrator (Maternity cover) School/Department: ICMA Centre Criteria Essential Desirable Skills Required Attainment Knowledge Relevant Experience Disposition Excellent verbal and written communication skills Proven ability to work as a team player and independently Customer service skills Time management skills and ability to meet work to deadlines A flexible attitude and pro-active approach to work Attention to detail Excellent standard of education including good writing and numeracy skills High level of IT competence especially with MS Office including Word, PowerPoint, Excel, Access, Outlook and IE (mail-merge; tables) Familiarity with . Experience of implementing administrative processes in an office environment Event organisation Enthusiastic Motivated Patient Able to use own Database entry, maintenance and production of reports. A first degree or equivalent Online database systems Customer focused delivery Experience of working in the professional education sector University of Reading 2015 Thursday, 18 June 2015 Page 4

5 initiative Other Willingness to utilise technology to bring about system and process improvements Completed by: Hilary Feltham Date: June 2015 University of Reading 2015 Thursday, 18 June 2015 Page 5