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1 Telecommunications at Columbus State Community College Terry Rockwell Supervisor of Telecommunications 135 Eibling Hall ( ) 5051 Telecommunications First Contact: ( ) 5050 (IT Help Desk) Data Center Etienne Martin Director Vice-President Hamidof Danesh Information Technologies Director of Communication Technologies Jim Beidler and PC Services Director of I.T. Bart Prickett Support Services 1
2 Phones Printers Website Network Colleague PC issues Student Labs Data Security Fax machines Library Services Project Management Mobile Communications Software (not departmental) Do not Call 5050 for: Problems and issues not related to information technology Special departmental software (i.e. Cool, My MathLab, etc.) Textbook software Scheduling audio-visual equipment 2
3 First Contact: ( ) 5050 (IT Help Desk) Terry Rockwell, Supervisor IT / Data Center / Telecommunications 103 Eibling Hall ( ) 5051 Configured Prime Line is displayed at the left of the display. (Notify Help Desk if different than template.) 3
4 Configured Prime Line is displayed at the left of the display. (Notify Help Desk if different than template.) First Contact: ( ) 5050 (IT Help Desk) Terry Rockwell, Supervisor IT / Data Center / Telecommunications 103 Eibling Hall ( )
5 Accessing Voice Mail Press the V-Mail or DIAL buttons Logging onto a Voice Mailbox 5
6 Voice Mail System at Columbus State Setting up a Mailbox If the prime line on the phone you re using is the same number as the mailbox you want to log into: The system will ask for security code -> press 0000 Follow the prompts for setting up mailbox. If prime line is not the same as mailbox number: If asks for security code, press *. If not or if then, press # and follow the prompts. Security Code cannot be the same as mailbox number. Enter twice in response to prompts. Greeting Not suggest say, away from desk or on the phone Suggest ask for detailed message. Name your name or just title. Used in prompts with system msg. Adds entry to dial by name directory. Voice Mail System at Columbus State Acting on a Message: You must either delete (7) or save (9) each new message. Skip to end of message 33 Get caller ID (if available) press 5 while/after listening. New message Queue: 11 if never heard ( read ). New message Queue: 12 if (partially) heard, but not processed. Listening to a greeting: When calling, stop greeting and record message 1. Exit system: press ** 6
7 Intranet Information Technology Quick Reference Guide First Contact: ( ) 5050 (IT Help Desk) Terry Rockwell, Supervisor IT / Data Center / Telecommunications 103 Eibling Hall ( )
8 Three Keys under the keypad are used to negotiate menus. = scroll to the left = scroll to the right = Press if the answer is yes Context changes menu choices. 8
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13 First Contact: ( ) 5050 (IT Help Desk) Terry Rockwell, Supervisor IT / Data Center / Telecommunications 103 Eibling Hall ( ) 5051 Courtesy Phone Locations 13
14 Courtesy Phone Locations Telecom Highlights Call the Help Desk, at 5050, first, for all IT related issues. Use OptiGuide to access phone set features. keys scroll through OptiGuide selections is pressed when the question on the display is answered yes Menus change with the state of the phone. 4 Digit (extension) Dialing to Branch Campuses: (Bolton Field, Dublin, Westerville, Groveport, Delaware) Call 2555 to retrieve messages when the message light is on. Voice Mail guide on Intranet 14
15 First Contact: ( ) 5050 (IT Help Desk) Terry Rockwell, Supervisor IT / Data Center / Telecommunications 103 Eibling Hall ( )
16 Telecommunications First Contact: ( ) 5050 (IT Help Desk) Hamid Danesh Etienne Martin Jim Beidler Bruce Massis Bart Prickett Cougar Tracks Telecommunications Services provided by Telecommunications Telephones Cell phones Voice Mail Emergency Phones TReg (touch tone registration) Call Center Technology Call Processing systems Billing for phone services Courtesy Phones 16
17 Cougar Tracks Telecommunications Telephone Features Prime Line Configured Prime Line is displayed at the left of the display. (Notify Help Desk if different than template.) Cougar Tracks Telecommunications Telephone Features Prime Line Configured Prime Line is displayed at the left of the display. (Notify Help Desk if different than template.) 17
18 Cougar Tracks Telecommunications Free / Connected Return? Output? Delete? Next Call? Cougar Tracks Telecommunications Telephone Features This is a typical phone. The orange arrows point to programmable keys speeed dial; features 18
19 First Contact: ( ) 5050 (IT Help Desk) Vice-President Hamidof Danesh Information Technologies Data Center Etienne Martin Director Bruce ERC Director Massis Director of Communication Technologies Jim Beidler and PC Services Director of I.T. Bart Prickett Support Services Telecommunications Voice Mail Instructions 19
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