Information Technology Campus Closure Business Continuity Plan v1.0 November 5, 2009

Transcription

1 Information Technology Campus Closure Business Continuity Plan v1.0 November 5, 2009 Page 1 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

2 Identifying Critical Functions Critical Functions List critical activities normally performed by your department Recovery Time -- What is the maximum amount of time that should elapse before the function must be resumed? Potential Impact What is the potential impact if the function is not resumed within this time period? Lead Employee Contact Information: Backup Employee Contact Information: Strategy for performing function if employee is unable to come to work. Multiple alternatives are best/backup/cross Training. Criticality Level Information Technology 1) System Administration Work stops. Loss of revenue, business, and damage to college image expected. Joe Gaines X *16475* Chris Scanlon X *16475* Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. 2) Database Administration Work stops. Loss of revenue, business, and damage to college image expected. Shawn Ferguson X *16475* Mike Jacobs X *16475* Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Page 2 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

3 3) Web Application Administration Loss of revenue, business, and damage to college image expected. Shawn Ferguson X *16475* Greg Phillips X2498 Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Chris Lockhart X5074 4) Financial Aid Transmittals Loss of revenue, business, and damage to college image expected. Shawn Ferguson X *16475* Mike Jacobs X *16475* Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. 5) Payroll transmittals Bound by contractual and regulatory obligations to ensure continuous operations. Failure to comply could result in penalties. Shawn Ferguson X *16475* Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Mike Jacobs X3805 Page 3 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

4 136*16475* ) PBX Service & Administration Loss of revenue, business, and damage to college image expected. At least one member of the Telecommunication team would have to come on campus to perform work with the option of allowing off-site vendor access to our systems. 7) IVR Service & Administration Loss of revenue, business, and damage to college image expected. At least one member of the Telecommunication team would have to come on campus to perform work with the option of allowing off-site vendor access to our systems. 8) Voice Mail Service & Administration Damage to the college s image should be expected. At least one member of the Telecommunication team would have to come on campus to perform work with the option of allowing off-site vendor access to Page 4 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

5 longer than 7 days. our systems. 9) ACD Service & Administration Loss of revenue, business, and damage to college image expected. At least one member of the Telecommunication team would have to come on campus to perform work with the option of allowing off-site vendor access to our systems. 10) Emergency Phone Circuits Life safety & building occupancy would be affected if the fire alarm panels are not monitored At least one member of the Telecommunication team would have to come on campus to perform work with the option of allowing off-site vendor access to our systems. Page 5 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

6 Identifying Strategies for Category A, B, and C Employees Critical Functions Employee Name Able to Perform Function Remotely? In-house application support Jim Stafford X *16475* Able to work Remotely? Mitigation Strategies Yes Yes If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Back-Up/Cross Train Tim Malloy X *16475* Media Services PC Services Martin Berry X5243 Connie Feeney X *16475* No No If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Yes Yes Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Connie Feeney X *16475* Martin Berry X5243 System Administration Data Storage (SAN) Remote Data Storage Joe Gaines X *16475* Tim Malloy X *16475* Shane Stewart X *16475* Jim Webb X5994 Yes Yes Can be done by several people from a remote location. If need be, staff on campus access list (Appendix A) can come on-site to perform work not possible remotely. Yes Yes access is available via the Internet by going to Yes Yes Team should be able to perform a majority of functions from home, but may need to come on campus for larger issues. Chris Scanlon X *16475* Rob Ream X2659 Bill Simpson X *16475* Yes Yes Home drive access is available via the Internet by going to Jared Holland X2157 Page 6 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

7 136*16475* VPN Access Joe Gaines X *16475* Yes Yes Due to the limited number of VPN licenses owned by CSCC, only key personal tasked with supporting vital campus operations may receive the ability to connect remotely. Richard Brown X *16475* Terminal Server Access Joe Gaines X *16475* Yes Yes CSCC has the capability to quickly activate a terminal access list allowing select employees the ability to connect to mission critical applications (such as Datatel & CSCC Intranet). Upon campus closure, Network Services would need to stand up new virtual emergency terminal servers to handle the anticipated workload. Richard Brown X *16475* The terminal interface can also allow a selected group people to remote control their desktop computers from a remote location. This should not be considered as an option for all employees, but only those considered essential staff. Once identified, IP addresses for both the remote PC and their CSCC PC will tie to allow remote desktop access. Some training will be required to ensure employees can initiate the remote connection. Once in place, employees can initiate a remote connection by browsing to dts.cscc.edu. The following applications will be available on the terminal server: Microsoft Office, Colleague, & GroupWise client. Educational Resource Center Bruce Massis X5484 No No From a remote location, students would browse to CSCC s ERC home page at click on OhioLINK Home at the top of the page, and when asked to log in, students would provide their first & last name, CougarID, and PIN number. Kim Leggett X5879 Physical access to materials within the ERC would be unavailable. Students should visit local libraries when seeking items such as magazines, books, journals, and Page 7 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

8 newspapers. Emergency Purchasing Etienne Martin X *16475* Yes Yes Consult vendor contact list and CSCC Policy 9-03 (H) at Hamid Danesh X *16475* I.T. Support Center Michael Little X *16475* Yes Yes The telecommunications team has the ability to route calls intended for the I.T. Support Center (ITSC) to the team s home phones. If an event invokes this action, the ITSC Supervisor will work with the telecommunications team to configure this contingency functionality. Bart Prickett X5514 The ITSC would be able to leverage the technologies described within section Terminal Server Access (above). From here, the technicians would be able to create tickets in HEAT and access their knowledgebase to resolve issues. If remote access is not possible, ITSC technicians will have to keep track of tickets and all related information via paper for entry into HEAT at a later time. Computer Labs Cell Phones Rhonda Gurio X5435 No No If the campus closes, the labs will be unavailable as well. Renee Witcher X5488 No No For one-off phone conversations, the primary channel for communications will be CSCC issued cell phones which are already in place. WebEx Etienne Martin X *16475* Yes Yes Web based calls (VOIP) are available for up to 200 participants per session and each host is allotted 25,000 minutes per month. Calls over a standard land line fall into a bucket of 28,500 minutes per month which is shared among everyone, not just authorized hosts. While this seems like a lot of minutes, the host needs to consider the audience size. As an example, if 200 people are participating in a session which lasts 10 minutes, the host just used 2,000 minutes in one session. When scheduling sessions, the host must be very aware of the number of participants and ensure discussions remain on track keeping in mind the drain it will Page 8 of 10 Information Technology Campus Closure Business Continuity Plan v1.0 Chris Grubbe X *16475* Marty Nesser X2473

9 have on their monthly minute allotment. Going above the allotted minutes (whether it is VOIP or standard land line) will result in additional charges of $0.07 per minute. Voic No No Employees may access their voice mail by dialing from a remote location. Colleague Databases Mike Jacobs X *16475* Shawn Ferguson X *16475* Yes Yes Vendor support is available if required. Len Gossard X *16475* Yes Yes Team should be able to perform a majority of functions from home, but may need to come on campus for larger issues. Joel Mathias X *16475* Page 9 of 10 Information Technology Campus Closure Business Continuity Plan v1.0

10 Appendix A: Campus Access This appendix contains a list of people who may need access to on-site technology facilities during a campus closure for reasons such as, but not limited to, server reboots and hardware outages. Page 10 of 10 Information Technology Campus Closure Business Continuity Plan v1.0