DEVELOP. IMPLEMENT. SUSTAIN CHANGE.

Transcription

1 DEVELOP. IMPLEMENT. SUSTAIN CHANGE.

2 We Know-How to Tailor Change QinetiQ Australia s approach to change management and assurance is based on the know-how of our people, who have managed large-scale business transformation and reform programs. Our focus on stakeholder engagement and organisational capability delivers tangible outcomes and supports benefits realisation. Through this experience, we understand the complexities of public sector organisations and the need for innovation rather than pre-packaged approaches, which have inherent pros and cons that do not work for all situations. Our people work with public sector organisations and their stakeholders to develop, implement and sustain pragmatic, robust and innovative approaches to change management. We Know-How to Approach Change To achieve reform program objectives and sustainable transformation, we apply these underlying principles to aid well-managed change: Establish governance arrangements to facilitate visible sponsorship and leadership of the program Engage stakeholders effectively through collaboration, so they actively own the change Use change management processes to link planning, implementation, transition and sustainment Carefully plan, fully scope and adequately fund the organisational change Optimise the use of the organisation s infrastructure and resources Assign resources to tasks, which match the scope and skills requirements of the change activity Clearly define roles and responsibilities for an integrated and effective team Articulate the benefits, costs, achievability and urgency of change, so that everyone understands Never impose change from the outside to increase the likelihood of success Continually review the effectiveness of the organisational change. PAGE 3

3 We Know Public Sector Organisations Public sector organisations operate in an increasingly complex and diverse environment. They face ambitious reform programs and must implement significant changes in a business-as-usual environment. They are often under intense pressure to deliver outcomes in a resource-constrained environment because it is the top priority of government. Essentially, the organisational components subject to reform must maintain their regulatory and delivery responsibilities until the transition to the new organisation occurs. The organisation cannot be distracted or overcome by the additional workload of change. QinetiQ Australia identifies change activities that are innovative, practical, predictable and achievable while taking into account the accountabilities of the organisation and its resources. People are an integral part of any reform program. The right people with the right skills are needed to drive and sustain change. We support public sector employees through changes in the way they operate, think, approach tasks and collaborate. QinetiQ Australia is a people business. We pride ourselves on providing independent advice and assurance, based on the real-life experiences and lessons learned of our people. We help public sector organisations evolve and change to meet current and future challenges. We Know-How to Achieve Outcomes A robust change management approach is critical when implementing and sustaining reform programs. The approach must be adaptable to the requirements of many stakeholder groups and their unique cultures. QinetiQ Australia s change process is iterative and we use a range of techniques to deliver specific outcomes, including: Change and benefits management, which provides all stakeholders with evidence that the program can deliver an effective and measurable impact Change management governance to ensure activities are effectively managed and the program remains focused on the agreed vision, objectives, outcomes and benefits Stakeholder engagement, which is structured to build commitment, support and understanding and manage expectations against the agreed visions and benefits Organisational alignment to generate enhanced capability, so the organisation s environment adeptly supports the implementation of beneficial change and individuals clearly understand their role in program delivery Communications to effectively build a shared and consistent understanding of the program and produce messages that clearly represent the individual impacts and expectations of change Training and performance support to provide impacted people with the skills, tools and knowledge they need to operate in their new environment Continuous improvement to assess if the program has achieved the intended objectives, has been completed within expected costs and has realised the planned benefits, which should continue after the transition to sustainment. 4 PAGE PAGE 5

4 We Have People With Know-How Our record of collaboration and delivery of change management programs is testament to our capabilities. Our people have provided support to: The Defence Human Resource Development Program (HRDP), developing the HRDP Business and Organisational Change Management Approach to guide the Defence HR Business as they build and implement change solutions for their reform program The Defence Rizzo Reform Program, delivering a practical approach to Royal Australian Navy (Navy) asset sustainment, which provided stakeholder assurance that a new organisational structure, practices and duties were suitable and sustainable The Navy Strategy-Charting the Course to 2025, the first step in a process of continuous improvement that addresses a critical issue in the recruitment and retention of quality personnel against a climate of strong economic growth and an unfavorable demographic outlook. We recognise the intricacies and subtleties change activities require and the need to develop tailored and reliable solutions, which resonate with strategic, operational and transactional audiences. We are the People Who Know How QinetiQ Australia is a consulting and engineering services provider, giving independent and trusted advice to government, military and industry. Our success is founded on our people. We have more than 250 people located in Adelaide, Brisbane, Canberra and South and Port Melbourne, who use their know-how to solve our customers most complex problems. 6 PAGE

5 For further information: QinetiQ Australia PHONE: ONLINE: Unit 5 (Level 1), 8 Brindabella Circuit Brindabella Business Park MAJURA ACT 2609 People Who Know How