ELECTRONIC GOVERNMENT MANAGEMENT (EGM) TRAINING SERIES

Size: px
Start display at page:

Download "ELECTRONIC GOVERNMENT MANAGEMENT (EGM) TRAINING SERIES"

Transcription

1 ELECTRONIC GOVERNMENT MANAGEMENT (EGM) TRAINING SERIES KDi Asia Pte Ltd 205 Henderson Road #02 01 Singapore Telephone: E mail: info@kdiasia.com Website: Electronic (e ) is now the primary focus of many governments throughout the world. Through extensive e engagements and review of lessons learnt, KDi Asia has identified the fundamental challenges of e adoption. These challenges include how e policies and practices are applied to improve government administrations and public delivery. Our e training for governments is designed to systematically overcome these challenges through a three prong approach: mobilise, operate and transform. Using case studies from Singapore and beyond, our approach addresses the learning needs of four critical groups of stakeholders in the public sector chief executives, mid to senior managers, planners/project leaders and line managers. The following courses are tailored to meet the needs of the organisation by involving the right members of the organisation. EGM001 e Strategic Leadership EGM002 e Foundation for Public Sector Officers EGM003 Planning and Implementing e Initiatives EGM004 Understanding and Managing e Adoption For more details on these courses, please refer to the respective course description page in this information sheet. Copyright , KDi Asia Pte Ltd Page 1

2 COURSE DESCRIPTION EGM001 EGM001 e Strategic Leadership Chief executives and leadership One Day Note: A separate 3 day learning journey to Singapore could also be incorporated to complement this training. This learning journey offers on site visits to key Agencies in Singapore to demonstrate how e has enabled Singapore to become one of the most efficient and customer centric public service in the world. Describe the national e perspectives Align e initiatives to public sector reform Outline the broad strategies e implementation Define the critical success factors for e e a National Agenda Why the interests in e Insights from nations with strong e adoption Vision and strategic focus of e Exercise 1 : Discussion on the drivers shaping the e agenda Making e Happen Beyond the vision Understand e Aligning e to public sector reform Exercise 2 IT enabled Innovation for the public sector The e Journey e competencies and new mindsets Managing the change for e adoption Critical Success Factors e Implementation strategies Gaining value from IT enable innovation Insights from Singapore, India and South Korea e implementation best practices Copyright , KDi Asia Pte Ltd Page 2

3 COURSE DESCRIPTION EGM002 EGM002 e Foundation for Public Sector Officers Line managers and supervisors One Day Describe the strategic focus of e Recognise the drivers and challenges of e Outline the broad steps for e implementation Determine potential e Identify the impacts and changes required for e e Key Perspectives and Drivers Internet economy and pace of change Why the interests in e Strategic focus of e e Services Key principles of e Understanding e (online and rural) Impact to operations and administration Exercise 2 Impact of Technology on Operations Making e Happen Beyond the vision Understand e Tackling challenges and moving forward for e e Case Studies Latest trends and development e best practices Insights from Singapore, India and South Korea The e Journey e competencies and new mindsets Managing Projects for E Critical Success Factors Copyright , KDi Asia Pte Ltd Page 3

4 COURSE DESCRIPTION EGM003 EGM003 Planning and Implementing e Initiatives Planners, implementers and e project leaders Five Days Understanding opportunities of e Services (external: G to B and G to C, and internal: G to G and G to E) Appreciate the planning framework for e Outline the planning considerations for e initiatives Understand the critical capabilities for e implementation Identify the issues and assess changes for required for e implementation e Introduction Introduction and why the interests in e Strategic focus of e Making e happen Business Process Review & Alignment Process redesign and review Validation processes for e Services Impact to front and back office Understanding e Services & Internal Administration Principles of e Relationship between e Services and government administration e service case studies: Singapore & India Planning for e Services and Projects Frameworks for developing online and rural Stakeholder analysis e readiness Business Needs Analysis Analysis of service needs and opportunities Identifying potential e best practices Exercise 2 Process Review for e Services Project Preparation Analysing requirements Funding and justification Strategy for implementation Deploying e Projects Getting ready for deployment Project implementation phases Managing change The e Journey e competencies and mindset Leadership and strong project management Critical success factors Exercise 3: Action Planning (Implementing e Services) Copyright , KDi Asia Pte Ltd Page 4

5 COURSE DESCRIPTION EGM004 EGM004 Understanding and Managing e Adoption Senior and mid level managers Three Days Understand the drivers and keys concept of e Understanding opportunities of e Services (external: G to B and G to C, and internal: G to G and G to E) Understand the critical capabilities for e implementation Identify the issues and assess changes required in implementing e e Key Perspectives and Drivers Internet economy and pace of change Why the interests in e Strategic focus of e Making e Happen Beyond the Vision Understand e Moving forward for e e Case Studies Latest trends and development e readiness e best practices Exercise 2: Identifying Digital Opportunities (Applying Lessons Learnt) e Services to Citizens and Businesses Key principles of e (G to B and G to C) Understanding e (online and rural) Business process reviews and rationalising front counter and e Exercise 3: Impact of Technology on Operations e Internal Administration Key principles of G to G and G to E) Information infrastructure for government e management and governance The e Journey e competencies and mindset Managing change and public communication Critical success factors Copyright , KDi Asia Pte Ltd Page 5

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Customer Centricity The Key to a Sustainable Future

Customer Centricity The Key to a Sustainable Future Customer Centricity The Key to a Sustainable Future Page 0 Customer sdas Centricity The Key to a Sustainable Future Vanessa Gavan Founder and Managing Director Maximus International In today s competitive

More information

Director of Asset Management and Repairs

Director of Asset Management and Repairs Job details Job title: Director of Asset Management Responsible to: Executive Director of Property Responsible for: Location: Overview of the role The overall purpose of the Director of Asset Management

More information

GRADUATE CERTIFICATE IN BUSINESS PARTNERING

GRADUATE CERTIFICATE IN BUSINESS PARTNERING GRADUATE CERTIFICATE IN BUSINESS PARTNERING Innovative, practical and relevant ALEX SWARBRICK Graduate Certificate In Business Partnering Programme Director Welcome to the Graduate Certificate in Business

More information

A guide for managers. Organisational performance management making it work for you

A guide for managers. Organisational performance management making it work for you A guide for managers Organisational performance management making it work for you Contents The performance environment 3 Purpose of these guides 4 Managers - you play a critical role in getting results

More information

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Leadership in Health and Aged Care

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Leadership in Health and Aged Care MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE HACM9100 Leadership in Health and Aged Care To provide students with a foundation for understanding and applying leadership and management theory

More information

Frequently Asked Questions regarding European Innovation Partnerships

Frequently Asked Questions regarding European Innovation Partnerships May 2012 Frequently Asked Questions regarding European Innovation Partnerships 6 December 2010 FAQs 1. What are the objectives behind European innovation partnerships? 2. What concrete benefits can be

More information

The importance of nurse leadership in securing quality, safety and patient experience in CCGs

The importance of nurse leadership in securing quality, safety and patient experience in CCGs Briefing note: July 2012 The importance of nurse leadership in securing quality, safety and patient experience in CCGs Introduction For the NHS to meet the challenges ahead, decisions about health services

More information

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table

More information

The NSW Health Leadership Framework

The NSW Health Leadership Framework The NSW Health Leadership Framework July 2013 Foreword It is with great pleasure that I recommend to you the first NSW Health Leadership Framework. This framework has been developed by the Health Education

More information

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1 City and County of Swansea Human Resources & Workforce Strategy 2013-2017 Ambition is Critical 1 Delivering quality services for a safer, greener, smarter, fairer, healthier, richer Swansea Executive Summary

More information

GRADUATE CERTIFICATE IN ORGANISATIONAL DEVELOPMENT

GRADUATE CERTIFICATE IN ORGANISATIONAL DEVELOPMENT GRADUATE CERTIFICATE IN ORGANISATIONAL DEVELOPMENT Innovative, practical and relevant SIMON GOTT Graduate Certificate In Organisational Development Programme Director Organisations cannot truly thrive

More information

If E.ON Can So Can You!

If E.ON Can So Can You! If E.ON Can So Can You! A Systematic Approach To Help You Keep All The Customer Experience Plates Spinning 1 Key take aways 01 02 03 Customer Centricity Framework Best practices for working cross regionally

More information

perth. sydney. melbourne. brisbane.

perth. sydney. melbourne. brisbane. perth. sydney. melbourne. brisbane. We design and deliver learning and development programs that bring about business change. assess. align. accelerate. REAL OUTCOMES Astute Learning s focus is to improve

More information

ISS NICF COURSES: PROJECT MANAGEMENT

ISS NICF COURSES: PROJECT MANAGEMENT ISS NICF COURSES: PROJECT MANAGEMENT Designed for: Programme Managers/Directors IT and User Project Managers/Directors Project /Team Leads & Team Members Portfolio/Programme/ Project Office Members Project

More information

Business Process Outsourcing

Business Process Outsourcing for Business Value Business Process NCS GROUP OFFICES Australia Bahrain China Hong Kong SAR India Korea Malaysia Philippines Singapore Sri Lanka Creating Value through Business Process You can entrust

More information

Communications Manager

Communications Manager Job details Job title: Communications Manager Responsible to: Head of Communications Responsible for: Posts in the Communications Location: Liverpool with travel across all locations Overview of the role

More information

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Managing People

MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE. HACM9100 Managing People MASTER OF HEALTH ADMINISTRATION SYLLABUS FOR SINGAPORE HACM9100 Managing People To provide students with a foundation for understanding and applying management theory and to equip students with a range

More information

HPF Tool. Template for the Performance and Accountability Statement Second round reviews. Amended December 2012

HPF Tool. Template for the Performance and Accountability Statement Second round reviews. Amended December 2012 HPF Tool Template for the Performance and Accountability Statement Second round reviews Amended December 2012 The High Performance Framework was developed by the Public Sector Performance Commission. This

More information

Integrated performance management system: The Botswana experience

Integrated performance management system: The Botswana experience 34 6th Public Service Learning Academy Integrated performance management system: The Botswana experience By John Phatshwe and Bernard Pakes of the Botswana National Productivity Centre This paper is intended

More information

2015 Salary Report. 2 nd Quarter 2015 Singapore. About Gemini Personnel Pte. Ltd.

2015 Salary Report. 2 nd Quarter 2015 Singapore. About Gemini Personnel Pte. Ltd. 2015 Salary Report About Gemini Personnel Pte. Ltd. Gemini Personnel Private Limited is Singapore s leading Recruitment Company with trained consultants handle a wide spectrum of hiring needs, including

More information

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development STRATEGY MANAGEMENT EDUCATION Leadership and Management Development Strategy Management Partners Partners Management s ability to execute strategies is a key differentiator for lasting success Vision without

More information

Background to Migration in Boston

Background to Migration in Boston Background to Migration in Boston During the last five years the population dynamics of our local community have rapidly transformed and the Borough of Boston is home to many different communities. Many

More information

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition

Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition Building Equality, Diversity and Inclusion into the NHS Board Selection Process for Non Executives and Independent Directors March 2012 Edition The NHS Leadership Academy s purpose is to develop outstanding

More information

Successful Enterprise Architecture. Aligning Business and IT

Successful Enterprise Architecture. Aligning Business and IT Successful Enterprise Architecture Aligning Business and IT 1 Business process SOLUTIONS WHITE PAPER Executive Summary...3 An Integrated Business & IT Infrastructure...3 Benefits to Business and IT Go

More information

How To Write A Workforce Strategy

How To Write A Workforce Strategy Inspiring leaders to improve children s lives Building and implementing an effective local workforce strategy Module 4: project managing the workforce strategy development process August 2010 Resource

More information

ESKISP6056.01 Direct security testing

ESKISP6056.01 Direct security testing Direct security testing Overview This standard covers the competencies concerning with directing security testing activities. It includes setting the strategy and policies for security testing, and being

More information

Strategic Guidance for Community Planning Partnerships: Community Learning and Development

Strategic Guidance for Community Planning Partnerships: Community Learning and Development Strategic Guidance for Community Planning Partnerships: Community Learning and Development COMMUNITY LEARNING AND DEVELOPMENT: STRATEGIC GUIDANCE FOR COMMUNITY PLANNING PARTNERSHIPS EXECUTIVE SUMMARY This

More information

Operational Streamlining in Insurance Industry

Operational Streamlining in Insurance Industry www.niit-tech.com Operational Streamlining in Insurance Industry Surekha Sugandhi Insurance Practice - Solution Architect NIIT Technologies White Paper CONTENTS Introduction 3 Digitalization in Insurance

More information

Master of Business Administration (MBA) Corporate and Executive Education

Master of Business Administration (MBA) Corporate and Executive Education Master of Business Administration (MBA) Corporate and Executive Education 2012 MASTER OF BUSINESS ADMINISTRATION Waikato-Tainui in partnership with the University of Waikato, the Waikato Management School

More information

Grow your people. Grow your capability. Grow your business.

Grow your people. Grow your capability. Grow your business. 50 years of manufacturing education in Cambridge Grow your people. Grow your capability. Grow your business. Executive and professional development for manufacturing and technology companies Education

More information

How To Manage Performance

How To Manage Performance A guide for executive managers Organisational performance management is your approach working? Contents The performance environment 3 Purpose of these guides 4 Executive Managers - you play a critical

More information

NSW Government ICT Benefits Realisation and Project Management Guidance

NSW Government ICT Benefits Realisation and Project Management Guidance NSW Government ICT Benefits Realisation and Project Management Guidance November 2014 CONTENTS 1. Introduction 1 2. Document purpose 1 3. Benefits realisation 1 4. Project management 4 5. Document control

More information

CUSTOMER STRATEGY DRIVING SUSTAINABLE GROWTH THROUGH A CUSTOMER CENTRIC APPROACH

CUSTOMER STRATEGY DRIVING SUSTAINABLE GROWTH THROUGH A CUSTOMER CENTRIC APPROACH CUSTOMER STRATEGY DRIVING SUSTAINABLE GROWTH THROUGH A CUSTOMER CENTRIC APPROACH 1 Customer Strategy CUSTOMER STRATEGY With more connected global marketplaces, shortened product and service innovation

More information

Information Technology Strategic Plan

Information Technology Strategic Plan Information Technology Strategic Plan Delivers solutions that are planned, anticipate the future and valued by customers Introduction Our Information Technology Strategy supports the Corporate Plan by

More information

TALENT SCORECARD. Evaluating And Measuring Talent Strategy Outcomes

TALENT SCORECARD. Evaluating And Measuring Talent Strategy Outcomes TALENT SCORECARD Evaluating And Measuring Talent Strategy Outcomes DELIVERING ON STRATEGY Organisations that are recognised as high performers make talent management a strategic priority that is central

More information

Embedding public engagement at UCL: Dr Hilary Jackson UCL Public Engagement Unit ucl.ac.uk/public-engagement publicengagement@ucl.ac.

Embedding public engagement at UCL: Dr Hilary Jackson UCL Public Engagement Unit ucl.ac.uk/public-engagement publicengagement@ucl.ac. Embedding public engagement at UCL: successes, barriers and lessons for the future Dr Hilary Jackson UCL Public Engagement Unit ucl.ac.uk/public-engagement publicengagement@ucl.ac.uk Beacons for Public

More information

Lessons From Singapore: A Study in Electronic Health Records

Lessons From Singapore: A Study in Electronic Health Records Lessons From Singapore: A Study in Electronic Health Records Stephen Rainey ǀ NEHR Program Director ǀ MOH Holdings Martin Renwick ǀ NEHR Program Manager ǀ Accenture Thursday, February 23rd DISCLAIMER:

More information

Delivering Quality in Primary Care National Action Plan. implementing the Healthcare Quality Strategy for NHSScotland

Delivering Quality in Primary Care National Action Plan. implementing the Healthcare Quality Strategy for NHSScotland Delivering Quality in Primary Care National Action Plan implementing the Healthcare Quality Strategy for NHSScotland Delivering Quality in Primary Care National Action Plan implementing the Healthcare

More information

Guiding you all the way to excellence

Guiding you all the way to excellence Guiding you all the way to excellence Making a difference By efficiently putting together the different pieces of the same business puzzle (Process, People, IT), MCB Consulting Services Ltd (MCB Consulting)

More information

Corporate Performance Management

Corporate Performance Management Corporate Performance Management Proposed Review of Performance Packs Author: David O Brien and John Willshere Date: 02/05/14 1 Copyright 2014, Health and Social Care Information Centre. Contents Contents

More information

The Scottish Wide Area Network Programme

The Scottish Wide Area Network Programme The Scottish Wide Area Network Release: Issued Version: 1.0 Date: 16/03/2015 Author: Andy Williamson Manager Owner: Anne Moises SRO Client: Board Version: Issued 1.0 Page 1 of 8 16/04/2015 Document Location

More information

Senior Salary Information Disclosure

Senior Salary Information Disclosure Senior Salary Information Disclosure Head of Marketing & Communications To lead on media and public relations, commensurate with policies and strategies developed by the Strategy and Commissioning Directorate

More information

A Three Year Investigation into the Triple Bottom Line Performance of Small and Micro Social and Environmental Enterprises in Developing Countries

A Three Year Investigation into the Triple Bottom Line Performance of Small and Micro Social and Environmental Enterprises in Developing Countries A Three Year Investigation into the Triple Bottom Line Performance of Small and Micro Social and Environmental Enterprises in Developing Countries Synopsis Prepared for the SEED Initiative by: Heather

More information

Transforming vision into value : A BPM System design Case Study

Transforming vision into value : A BPM System design Case Study B-BPM(1) Transforming vision into value : A BPM System design Case Study Dong LI Professor, Guanghua School of Management, Peking University Abstruct Business Performance Management System is a new trend.

More information

Lessons learned from creating a change management framework

Lessons learned from creating a change management framework Lessons learned from creating a change management framework Author Melanie Franklin Director Agile Change Management Limited Contents Introduction 3 What is a Change Management Framework? 3 Why is it called

More information

Role Context & Purpose

Role Context & Purpose Group Manager Children s Social Care Services Role Profile: Grade: Accountable to: Accountable for: Senior Manager Hay B Service Leader 3-6 direct line reports, plus circa 48 staff that these direct reports

More information

Bridging the IT Business Gap The Role of an Enterprise Architect

Bridging the IT Business Gap The Role of an Enterprise Architect Whitepaper Bridging the IT Business Gap The Role of an Enterprise Architect Today s enterprises understand the value that Information Technology (IT) can bring to their business. IT supports day-to-day

More information

Organisational Change Management. Fusing People, Process and Technology www.h3partners.co.uk

Organisational Change Management. Fusing People, Process and Technology www.h3partners.co.uk Organisational Change Management Fusing People, Process and Technology www.h3partners.co.uk 3 OUR CREDENTIALS At H3 Partners, our mission is to provide clients with improved systems and processes to meet

More information

Introduction to Business Continuity Planning

Introduction to Business Continuity Planning Introduction to Business Continuity Planning Business Continuity and Disaster Resilience Forum May 10, 2012 Rizal Ballroom A, Makati Shangri-la Manila, Philippines Dr Goh Moh Heng President BCM Institute

More information

Moving from compliance to engagement

Moving from compliance to engagement Moving from compliance to engagement Moving from compliance to engagement Organisations invest millions annually in managing learning and systems that support regulatory compliance. But, compliance learning

More information

Shell Mentoring Toolkit

Shell Mentoring Toolkit Shell Mentoring Toolkit A reference document for mentors and mentees Human Resources LEARNING 25/07/2007 Copyright: Shell International Ltd 2006 CONTENTS What is Mentoring? 4 The Mentor s Role The Role

More information

The future starts here. Let Swiss Life take care of your tomorrows, starting today.

The future starts here. Let Swiss Life take care of your tomorrows, starting today. The future starts here Let Swiss Life take care of your tomorrows, starting today. Swiss Life Singapore 1 Traditional values. New opportunities. At Swiss Life, we value expertise, experience and most of

More information

Module Three. Connected CRM Enterprise Transformation

Module Three. Connected CRM Enterprise Transformation Module Three Connected CRM Enterprise Transformation 1 Any organization can become more customer focused. It s just harder sometimes Product-centric P&L/Decision Segment-centric P&L/Decision Channel-centric

More information

Outcome Document The New Delhi Declaration on Inclusive ICTs for Persons with Disabilities: Making Empowerment a Reality

Outcome Document The New Delhi Declaration on Inclusive ICTs for Persons with Disabilities: Making Empowerment a Reality United Nations Educational, Scientific and Cultural Organization Organisation des Nations Unies pour l éducation, la science et la culture Outcome Document The New Delhi Declaration on Inclusive ICTs for

More information

Science aims to understand nature and engineering, is about creating what has never been. Theodore Von Kármán

Science aims to understand nature and engineering, is about creating what has never been. Theodore Von Kármán - - Generic Syllabus NO DATES- Refer to the course web site on portal for the latest syllabus Course Outline Science aims to understand nature and engineering, is about creating what has never been. Theodore

More information

Quality Assurance Checklist

Quality Assurance Checklist Internal Audit Foundations Standards 1000, 1010, 1100, 1110, 1111, 1120, 1130, 1300, 1310, 1320, 1321, 1322, 2000, 2040 There is an Internal Audit Charter in place Internal Audit Charter is in place The

More information

NICE Implementation Collaborative Concordat

NICE Implementation Collaborative Concordat NICE Implementation Collaborative Concordat Foreword Innovation has always been at the heart of the NHS. Access to innovative medicines, technologies, devices, diagnostics and treatments has transformed

More information

MANAGING DIGITAL CONTINUITY

MANAGING DIGITAL CONTINUITY MANAGING DIGITAL CONTINUITY Project Name Digital Continuity Project DRAFT FOR CONSULTATION Date: November 2009 Page 1 of 56 Contents Introduction... 4 What is this Guidance about?... 4 Who is this guidance

More information

Leveraging the Provider Incentive Program for Increased Functionality Beyond Meaningful Use

Leveraging the Provider Incentive Program for Increased Functionality Beyond Meaningful Use Leveraging the Provider Incentive Program for Increased Functionality Beyond Meaningful Use August 2012 Agenda! Goals and Background of Session! Perspectives on Meaningful Use (MU)! State EHR Incentive

More information

Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care

Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care Poster Session HRT1317 Innovation Awards November 2013 Brisbane Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care Presenter(s): Roisin Dunne and Janet See Hospital

More information

Information Governance

Information Governance WHITE PAPER Information Governance Irrelevant, overhead or central to survival? Setting the information governance agenda Table of Contents Introduction... 1 Defining the importance of information governance...

More information

A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY

A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A

More information

Using Enterprise Content Management Principles to Manage Research Assets. Kelly Mannix, Manager Deloitte Consulting Perth, WA.

Using Enterprise Content Management Principles to Manage Research Assets. Kelly Mannix, Manager Deloitte Consulting Perth, WA. Using Enterprise Content Management Principles to Manage Research Assets Kelly Mannix, Manager Deloitte Consulting Perth, WA November 2010 Agenda Introduction Defining ECM Understanding the Challenges

More information

Efficiency and reform in government corporate functions through shared service centres

Efficiency and reform in government corporate functions through shared service centres REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1790 SESSION 2010 2012 7 MARCH 2012 Cross government Efficiency and reform in government corporate functions through shared service centres 4 Key facts

More information

Profile. Leadership Development Programs. Leadership Development. Approach to Leadership Development

Profile. Leadership Development Programs. Leadership Development. Approach to Leadership Development Profile Leadership Development Programs Leadership Development Strong leadership will support an organisation in implementing change and driving the organisation from where it is now to where it needs

More information

ITIL Service Lifecycle Transition

ITIL Service Lifecycle Transition ITIL Service Lifecycle Transition Course Details Course Code: Duration: Notes: ITILSL-Tran 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

The Importance of International Services Standardisation in Australia

The Importance of International Services Standardisation in Australia 15 May 2015 Australian Services Exports Productivity Commission Locked Bag 2, Collins Street Melbourne VIC 8003 Productivity Commission Study into Barriers to Growth in Australian Services Exports Standards

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

The 2016 Monash University Handbook will be available from October 2015. This document contains interim 2016 course requirements information.

The 2016 Monash University Handbook will be available from October 2015. This document contains interim 2016 course requirements information. Master of Leadership Detailed Course Requirements The 2016 Monash University Handbook will be available from October 2015. This document contains interim 2016 course requirements information. Description

More information

New Wheels of HR: Outsourcing. 1 P a g e New wheels of HR Outsourcing

New Wheels of HR: Outsourcing. 1 P a g e New wheels of HR Outsourcing New Wheels of HR: Outsourcing 1 P a g e New wheels of HR Outsourcing Abstract World over, outsourcing is the key trend shaping the future of Human Resource function and the role of HR. Commonly referred

More information

Client Reporting A strategic differentiator in a competitive private banking environment.

Client Reporting A strategic differentiator in a competitive private banking environment. Synpulse Singapore Pte. Ltd. Management Consulting 8 Shenton Way #46-01 AXA Tower Singapore 068811 Phone +65 6229 5770 Fax +65 6229 5771 info@synpulse.com synpulse.com Client Reporting A strategic differentiator

More information

Human Resource (HR) Management Strategy

Human Resource (HR) Management Strategy Human Resource (HR) Management Strategy Appeal No. MAA00034 8 June 2011 This report covers the period 01 January to 31 December 2010. HR Seminar 2010 In brief Programme outcome: The overall outcome is

More information

Program 7 Customer Focus. Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere.

Program 7 Customer Focus. Council will be a customer focused organisation that is Dedicated to Customers: Everyone. Everywhere. Customer Focus Program Goal Council will be a customer focused organisation that is "Dedicated to Customers: Everyone. Everywhere. Every time" Program Description As an enabling program, Customer Focus

More information

NATIONAL QUALITY BOARD. Human Factors in Healthcare. A paper from the NQB Human Factors Subgroup

NATIONAL QUALITY BOARD. Human Factors in Healthcare. A paper from the NQB Human Factors Subgroup NQB(13)(04)(02) NATIONAL QUALITY BOARD Human Factors in Healthcare A paper from the NQB Human Factors Subgroup Purpose 1. To provide the NQB with a near final version of the Concordat on Human Factors

More information

PA: a force for transformation in Defence

PA: a force for transformation in Defence PA: a force for transformation in Defence PA Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledge and

More information

Copyright 2013 wolfssl Inc. All rights reserved. 2

Copyright 2013 wolfssl Inc. All rights reserved. 2 - - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.

More information

INEUM Kurt Salmon INE_06_0409_Logo_CMYK 14/12/2010. Ce fichier est un document d exécution créé sur Illustrator version CS3. K100

INEUM Kurt Salmon INE_06_0409_Logo_CMYK 14/12/2010. Ce fichier est un document d exécution créé sur Illustrator version CS3. K100 24, rue Salomon de Rothschild - 92288 Suresnes - FRANCE INEUM Kurt Salmon M100 Y100 Managing Business Performance to Drive Growth and Profitability Managing Business Performance to Drive Growth and Profitability:

More information

EXECUTIVE S INTERNATIONAL RELATIONS STRATEGY

EXECUTIVE S INTERNATIONAL RELATIONS STRATEGY EXECUTIVE S INTERNATIONAL RELATIONS STRATEGY February 2014 Revised 26/02/14 THE EXECUTIVE S INTERNATIONAL RELATIONS STRATEGY 1. INTRODUCTION. 1.1 Key objectives of the Executive s Programme for Government

More information

Procurement Capability Standards

Procurement Capability Standards IPAA PROFESSIONAL CAPABILITIES PROJECT Procurement Capability Standards Definition Professional Role Procurement is the process of acquiring goods and/or services. It can include: identifying a procurement

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Advanced Management Development Programme

Advanced Management Development Programme Advanced Management Development Programme A series of short master class workshops focusing on advanced management skills, facilitator led and supplemented with group forum learning. Networking Skills

More information

Table II:8 Overview of the Management System of an Organization

Table II:8 Overview of the Management System of an Organization Table II:8 Overview of the Management System of an Organization Inputs: people, money, equipment, facilities, supplies, people's ideas, people's time, etc. System Loop Major Functions Comments Planning

More information

PUTTING ANSWERS TO WORK

PUTTING ANSWERS TO WORK WWW.WIPRO.COM WIPRO CONSULTING SERVICES PUTTING ANSWERS TO WORK WITH THE EXPERTISE OF DEVELOPING STRATEGIES AND THE EXPERIENCE OF DELIVERING THEM, WIPRO CONSULTING SERVICES HELPS BUSINESSES GO FURTHER

More information

Mastery approaches to mathematics and the new national curriculum

Mastery approaches to mathematics and the new national curriculum October 2014 Mastery approaches to mathematics and the new national curriculum Mastery in high performing countries The content and principles underpinning the 2014 mathematics curriculum reflect those

More information

BUILDING A HIGH PERFORMING SYSTEM. A business improvement plan for the Department for Education and Child Development

BUILDING A HIGH PERFORMING SYSTEM. A business improvement plan for the Department for Education and Child Development BUILDING A HIGH PERFORMING SYSTEM A business improvement plan for the Department for Education and Child Development BUILDING A HIGH PERFORMING SYSTEM 1 Contents Executive summary 3 Increasing local decision-making

More information

Cyber threat intelligence and the lessons from law enforcement. kpmg.com/cybersecurity

Cyber threat intelligence and the lessons from law enforcement. kpmg.com/cybersecurity Cyber threat intelligence and the lessons from law enforcement kpmg.com/cybersecurity Introduction Cyber security breaches are rarely out of the media s eye. As adversary sophistication increases, many

More information

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 Peter Kendal Associate Director for Information Management and Technology Development 01/12/2014 1 Page

More information

FLEET MANAGEMENT TOOLKIT. RCV Regional Collaboration in Fleet Management

FLEET MANAGEMENT TOOLKIT. RCV Regional Collaboration in Fleet Management FLEET MANAGEMENT TOOLKIT RCV Regional Collaboration in Fleet Management PREFACE This Fleet Management Toolkit has been prepared for Rural Councils Victoria to document the outcomes of Project 4.4 Regional

More information

Using Evaluation to Support a Results- Based Management System

Using Evaluation to Support a Results- Based Management System Using Evaluation to Support a Results- Based Management System The E in M & E Evaluation Evaluation is the systematic and objective assessment of an ongoing or completed project, program or policy, including

More information

Understanding and Improving Customer Focus

Understanding and Improving Customer Focus Understanding and Improving Customer Focus How customer focus can help sustain and grow your organisation Module 1: Introduction to Customer Focus Last updated: December 2013 For more information and details

More information

Integrating Health and Social Care in England: Lessons from Early Adopters and Implications for Policy

Integrating Health and Social Care in England: Lessons from Early Adopters and Implications for Policy Knowledge base Integrating Health and Social Care in England: Lessons from Early Adopters and Implications for Policy Chris Ham Professor of Health Policy and Management John Oldham Honorary Senior Fellow

More information

Strategies For Setting Up Your Organisation For Success With Big Data. Kevin Long Business Development Director Teradata

Strategies For Setting Up Your Organisation For Success With Big Data. Kevin Long Business Development Director Teradata Strategies For Setting Up Your Organisation For Success With Big Data Kevin Long Business Development Director Teradata Agenda Developing a big data strategy and plan that is aligned with your organisation

More information

Service Offering. Company Profile. 2005 Allied Consulting Services Pte Ltd. All rights reserved

Service Offering. Company Profile. 2005 Allied Consulting Services Pte Ltd. All rights reserved Service Offering Company Profile & Service Offering 2005 Allied Consulting Services Pte Ltd. All rights reserved Our Mission and Vision We want to be your partner of success creating lasting values in

More information

The skills & structure of a world class corporate relations function. Prepared by November 2012

The skills & structure of a world class corporate relations function. Prepared by November 2012 The skills & structure of a world class corporate relations function Prepared by November 2012 Agenda Welcome John Mahony Growing remit; shrinking world Mark Hutcheon The in-house perspective Andy Corrigan

More information

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert

More information

Develop the skills to meet future challenges: Commonwealth Association of Tax Administrators courses for leaders, managers and auditors

Develop the skills to meet future challenges: Commonwealth Association of Tax Administrators courses for leaders, managers and auditors Develop the skills to meet future challenges: Commonwealth Association of Tax Administrators courses for leaders, managers and auditors Prospectus 2016 Achieving Leadership Potential (ALP) is a course

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

Operational Excellence using Lean Six Sigma Amit Dasgupta

Operational Excellence using Lean Six Sigma Amit Dasgupta Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean

More information

THE CRANFIELD IT LEADERSHIP PROGRAMME

THE CRANFIELD IT LEADERSHIP PROGRAMME THE CRANFIELD IT LEADERSHIP PROGRAMME www.cranfield.ac.uk/som/itlp For IT executives who seek to develop their leadership capability and contribute, both strategically and operationally, to the performance

More information