G-Cloud 7 Pricing Document. Unified Communications, Collaboration and Video Conferencing

Transcription

1 G-Cloud 7 Pricing Document Unified Communications, Collaboration and Video Conferencing Version 7.0 October 2015

2 Table of Contents 1! Pricing Guidance... 3! 1.1! Service Components... 3! 1.2! Core Sizing and Specification Approach... 5! 2! Size the Core Platform... 6! 2.1! Overview... 6! 2.2! Standard, Cloud HA and Hybrid Cloud... 6! 2.3! Cisco Unified Communications and Collaboration Applications... 7! 2.4! Connectivity... 13! 3! Size Cloud Voice Gateways and Voice Connectivity... 17! 4! Choose Licenses for Users and Devices... 19! 5! Choose Handsets, Analogue Gateways and TelePresence... 26! 5.1! Overview... 26! 5.2! Hardware Guide Pricing... 26! 6! Discount and Purchase Schemes... 28! 6.1! Overview... 28! 6.2! Skyscape Cloud... 28! 6.3! Cisco... 29! 7! Worked Example... 30! 7.1! Overview... 30! 7.2! Worked Scenario... 31! Copyright 2015 Cinos Communications Ltd. Page 2 of 33

3 1! Pricing Guidance Please review our Cisco Unified Communications, Collaboration and Video Conferencing Service Definition documents for full details of our service, including service levels, features, requirements and customer responsibilities. 1.1! Service Components Our solution is unique in that it leverages the Skyscape Cloud IaaS platform to base Cisco Unified Communications, Collaboration and Video Conferencing services upon. Furthermore, our customers retain all rights to software licenses to utilise the services, meaning that should you choose to leave our service, you are free to take any licensing procured with you to another provider. As per our Service Definition documents, our services consist of the following components: Unified Communications Core Components! Cisco Unified Communications Manager provides scalable call control and supplementary services for up to 40,000 users in a single cluster! Cisco Unity Connection provides Unified Messaging and voic services for up to 20,000 users in a single cluster! Cisco Unified Communications Manager, Instant Messaging and Presence Service provides Instant Messaging, Presence, and back-end soft client voice and video services for clients installed on desktops, laptops, smartphones and tablet devices! Jabber Guest provides clientless, browser-based video for external participants! Cisco Unified Contact Centre Express provides call centre ACD, IVR, skills based routing, call queuing with announcements, database integration, and blending! Cisco Unified Attendant Console provides operators and receptionists with superior call routing and distribution tools to deliver positive experiences to callers! Cisco MediaSense provides call recording, playback, streaming and storage for audio and video calls! Cisco Expressway Core and Expressway Edge provides secure remote access for users utilising the Cisco Jabber client installed on desktops, laptops, smartphone and tablet devices, providing the same voice, video, instant messaging, presence and directory service as if the user were within the office. Furthermore, secure voice and video conference sessions are facilitated by core and edge to partner organisations on secured networks (PSN assured / protected, or N3 for example) or the Internet! Cisco Prime Collaboration, Provisioning, Assurance and Analytics provides single pane of glass system administration, management, monitoring, provisioning, troubleshooting and analytics for the Unified Communications and Collaboration estate Collaboration Core Components! Cisco WebEx Meetings Server Delivers the same user experience that has made Cisco WebEx a market-leading software-as-a-service (SaaS) conferencing solution as a private cloud deployment Copyright 2015 Cinos Communications Ltd. Page 3 of 33

4 Video Conferencing Core Components! Cisco Unified Communications Manager provides scalable call control and supplementary services for up to 40,000 users in a single cluster! Cisco Unified Communications Manager, Instant Messaging and Presence Service provides Instant Messaging, Presence, and back-end soft client voice and video services for clients installed on desktops, laptops, smartphones and tablet devices! Jabber Guest provides clientless, browser-based video for external participants! Cisco Unified Contact Centre Express provides call centre ACD, IVR, skills based routing, call queuing with announcements, database integration, and blending! Cisco Expressway Core and Expressway Edge provides secure remote access for users utilising the Cisco Jabber client installed on desktops, laptops, smartphone and tablet devices, providing the same voice, video, instant messaging, presence and directory service as if the user were within the office. Furthermore, secure voice and video conference sessions are facilitated by core and edge to partner organisations on secured networks (PSN assured / protected, or N3 for example) or the Internet! Cisco TelePresence Management Suite - provides management, monitoring, provisioning and phone book services to Cisco and 3 rd party video endpoints! Cisco TelePresence Server provides multiparty audio, video and content sharing capabilities! Cisco TelePresence Conductor enables virtual Collaboration Meeting Rooms for users, directing them towards TelePresence Server resources for their multiparty call! Cisco TelePresence Content Server records and live streams TelePresence video conferencing meetings, with an easy to use content portal for ease of review, sharing and download! Cisco Prime Collaboration, Provisioning, Assurance and Analytics provides single pane of glass system administration, management, monitoring, provisioning, troubleshooting and analytics for the Unified Communications and Collaboration estate Core Customer Premises Compute and Voice Gateways! On-premises compute and VMware infrastructure for hybrid-cloud high availability! Cloud-based voice gateways for IP-based SIP and traditional ISDN-based connectivity to the public voice networks! Cisco Integrated Services Routers (ISRs) for IP-based SIP and traditional ISDN-based connectivity to the public voice networks. ISRs also provide further resilience to the core telephony service in remote sites Core Public Voice Network Connectivity! Blended IP-based SIP and traditional ISDN-based voice connectivity to external organisations and the Pubic Switched Telephone Network (PSTN) User Devices Handsets, TelePresence, Soft Clients and Analogue Gateways! Cisco IP Phones and TelePresence Endpoints! Cisco Jabber! Cisco VG Series Analogue Voice Gateways On-premises compute, voice gateways and end user devices may not be procured through G-Cloud; customers must procure any hardware through other government frameworks, such as RM1054. Copyright 2015 Cinos Communications Ltd. Page 4 of 33

5 1.2! Core Sizing and Specification Approach Step 1: Decide between a Cloud or Hybrid Cloud Deployment Cloud means your entire service is hosted on the Skyscape Cloud IaaS platform. Hybrid Cloud means you blend services hosted within the Skyscape Cloud with locally hosted applications to achieve high availability. Step 2: Size the Core Platform and Connectivity Owing to our approach of leveraging the Skyscape Cloud IaaS platform to underpin our service, we are able to provide a flexible approach to only consuming the amount of compute and storage infrastructure, scaled to meet your sizing requirements for each of the core elements within our service. Simply choose from the tiers described in Section 2 of this Pricing Document to size the platform based on your needs in terms of the core telephony, Unified Communications and Collaboration applications you wish to consume. Finally, connectivity between your premises and the Skyscape Cloud should be chosen. This may include PSN, N3 or Internet for example. Pricing is based on the amount of data transferred and will vary depending on the size and complexity of your deployment. Furthermore, if you wish to have Internet facing services such as Cisco WebEx Meetings Server, Internet transit should be chosen and again is priced based on the amount of data transferred. If you opt for a dual data centre design, please also consider inter-data centre connectivity. Step 3: Size Cloud Voice Gateways and Voice Connectivity Based on your requirements for voice connectivity to external organisations and the PSTN, you may choose from three pre-defined voice gateway packages ranging from 100 to 600 concurrent inbound or outbound calls when considered highly available. Voice connectivity should be sized based on current and expected usage; typically, between 10 and 20 users per voice channel to the PSTN. A voice gateway (or pair of gateways) within each of your locations with associated connectivity is highly recommended. Customer Premises Equipment may not be procured through G-Cloud; customers must procure any hardware through other government frameworks, such as RM1054. Step 4: Choose Licenses for Users and Devices Using the user packages and licensing described in our Service Definition, choose the number of users of each type required. Ensure you have correctly sized your platform in step 2 for the collaboration applications you require and the number of users. If you have existing Cisco licensing for Unified Communications and Collaboration applications, it is entirely possible to utilise these with our service, on the basis that any licensing may be upgraded to the latest release under the Software Support Service (SWSS) program. Step 5: Choose Handsets, Analogue Gateways and Cisco TelePresence Using the handsets and analogue gateway options described in our Service Definition, choose the number of users of each type required. Ensure you have chosen the correct licenses for your devices in step 4. Devices and TelePresence Endpoints may not be procured through G-Cloud; customers must procure any hardware through other government frameworks, such as RM1054. If you have existing handsets, our service supports the entire range of Cisco handsets, plus many standards-based handsets from other vendors. If you require a handset that is not listed, please contact Cinos for clarification. Copyright 2015 Cinos Communications Ltd. Page 5 of 33

6 2! Size the Core Platform 2.1! Overview The tiers provided within this section allow you to size different Unified Communications and Collaboration applications based on requirements. For example, you may need 8,000 telephony users, of which only 2,000 require Unified Messaging. In this example, choose the 10,000 Cisco Unified Communications Manager tier, and the 5,000 Cisco Unity Connection Unified Messaging tier. Remember at this stage you are sizing the total platform size for all of your users and requirements, so it is advisable to consider and include room for any expected growth within the contract period. It is possible however to upgrade to a higher tier during the contract period. 2.2! Standard, Cloud HA and Hybrid Cloud Each tier has the option for Standard, Cloud HA or Hybrid Cloud.! Choose Standard if you wish to have a single instance of each application in the Skyscape Cloud o! The Service Level Agreement (SLA) for Standard is 99.9%! Choose Cloud HA if you wish to have a fully cloud high availability deployment o! The Service Level Agreement (SLA) for Cloud HA is 99.99%! Choose Hybrid Cloud or if you wish to deploy a Hybrid Cloud with high availability provided by a blend of Skyscape Cloud and on-premises infrastructure o! The Service Level Agreement (SLA) for Hybrid Cloud is 99.99% Each deployment is based on a pre-defined set of virtual machines running at all times. Assured and Elevated services follow the Skyscape Cloud security levels described within our Service Definition document. Cloud HA services are delivered from dual Skyscape data centres. A dual data centre deployment will attract connectivity inter-data centre charges as set out within this Pricing Document. Copyright 2015 Cinos Communications Ltd. Page 6 of 33

7 2.3! Cisco Unified Communications and Collaboration Applications Cisco Unified Communications Manager Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 2,500 Users 2 2,501 to 5,000 Users 3 5,001 to 10,000 Users 4 10,001 to 20,000 Users 5 20,001 to 30,000 Users 6 30,001 to 40,000 Users Standard Cloud HA 1, , Hybrid Cloud Standard Cloud HA 1, , Hybrid Cloud Standard 1, , Cloud HA 1, , Hybrid Cloud 1, , Standard 1, , Cloud HA 2, , Hybrid Cloud 1, , Standard 2, , Cloud HA 2, , Hybrid Cloud 2, , Standard 2, , Cloud HA 3, , Hybrid Cloud 2, , Please note: it is possible to achieve a total deployment size of far greater numbers users through adding these tiers together. Please speak to Cinos for details. Copyright 2015 Cinos Communications Ltd. Page 7 of 33

8 Cisco Unity Connection Unified Messaging Pricing is per tier, per month, based on a 730-hour month. For requirements over 20,000 users, simply add two tiers together; for example, if you require 30,000 Unity Connection users, add 3 and 4 together. Deployment Type Assured Elevated 0 to 1,000 Users 2 1,001 to 5,000 Users 3 5,001 to 10,000 Users 4 10,001 to 20,000 Users Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Standard Cloud HA 1, , Hybrid Cloud Cisco Unified Communications Manager Instant Messaging and Presence Pricing is per tier, per month, based on a 730-hour month. For requirements over 25,000 users, simply add two tiers together; for example, if you require 30,000 Instant Messaging and Presence users, add 2 and 4 together. Deployment Type Assured Elevated 0 to 1,000 Users 2 1,001 to 5,000 Users 3 5,001 to 15,000 Users 4 15,001 to 25,000 Users Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Standard Cloud HA 1, , Hybrid Cloud Copyright 2015 Cinos Communications Ltd. Page 8 of 33

9 Cisco Jabber Guest OPEN Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated Standard Cloud HA Hybrid Cloud Cisco Unified Contact Centre Express Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 100 Agents to 300 Agents to 400 Agents Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Cisco Unified Attendant Consoles Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 100 Agents Standard Cloud HA Hybrid Cloud Copyright 2015 Cinos Communications Ltd. Page 9 of 33

10 Cisco WebEx Meetings Server OPEN Cisco WebEx Meetings Server requires dedicated cloud compute to run and may not be deployed as Hybrid Cloud; it must be deployed as fully cloud, or service nodes placed on customer premises. Pricing is per tier, per month, based on a 730-hour month. Deployment Type One Off Cost Per Month Participants Participants Cloud Non-HA Assured / Elevated Cloud HA Assured / Elevated Cloud Non-HA Assured / Elevated Cloud HA Assured / Elevated 35, , , , , , , , Cisco MediaSense Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 250GB Included Max 8TB 2 500GB Included Max 8TB For Contact Centre Use Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Cisco Expressway Core and Edge Pricing is per tier, per month, based on a 730-hour month. For requirements over 100 concurrent video calls, simply multiply 2; for example, if you require 400 concurrent video calls, multiply the 2 cost by 4. Deployment Type Assured Elevated Mobile Remote Access Core and Edge Pair Video Calls + MRA Core and Edge Pair Standard Cloud HA Hybrid Cloud Standard Cloud HA 1, , Hybrid Cloud Copyright 2015 Cinos Communications Ltd. Page 10 of 33

11 Cisco TelePresence Management Suite OPEN Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 1,000 Endpoints Includes Microsoft Exchange Integration 2 > 1,000 Endpoints Includes Microsoft Exchange Integration Standard Cloud HA , Hybrid Cloud Standard , Cloud HA 2, , Hybrid Cloud , Cisco TelePresence Server Pricing is per tier, per month, based on a 730-hour month. Cisco TelePresence Server may be cascaded to add additional capacity; simply multiply pricing to achieve the number of concurrent endpoints required across all conferences. Alternatives are available for larger requirements. Deployment Type Assured Elevated Max 5 Full HD Endpoints Standard Cloud HA , Hybrid Cloud The 10-port Cisco TelePresence Server requires dedicated cloud compute to run and may not be deployed as Hybrid Cloud; it must be deployed as fully cloud, or service nodes placed on customer premises. Deployment Type One Off Cost Per Month 2 Max 10 Full HD Endpoints Cloud Non-HA Assured / Elevated Cloud HA Assured / Elevated 29, , , , Cisco TelePresence Conductor Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated Max 50 Calls 2 Max 2,400 Calls Standard! !! ! Cloud HA! !! ! Hybrid Cloud! !! ! Standard! !! ! Cloud HA! !! ! Hybrid Cloud! !! ! Copyright 2015 Cinos Communications Ltd. Page 11 of 33

12 Cisco TelePresence Content Server Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated Max 5 Recording and 2 live streams 2 Max 10 Recording and 2 live streams Standard Cloud HA Hybrid Cloud Standard Cloud HA Hybrid Cloud Cisco Prime Collaboration Provisioning Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 3,000 Endpoints 2 3,001 to 20,000 Endpoints Standard Cloud HA Standard Cloud HA Cisco Prime Collaboration Assurance Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 0 to 3,000 Endpoints 2 3,001 to 20,000 Endpoints Standard Cloud HA , Standard , Cloud HA 2, , Cloud Backup SFTP Server Pricing is per tier, per month, based on a 730-hour month. Deployment Type Assured Elevated 75GB for Backups Standard Hybrid Cloud Cloud HA Copyright 2015 Cinos Communications Ltd. Page 12 of 33

13 2.4! Connectivity Connectivity Secure Remote Access Skyscape Secure Remote Access service is priced per month (or per month thereof) as follows: 3 licenses 2 10 licenses 3 25 licenses licenses 5 1,000 licenses Price , , , Secure remote access includes:!!!! Access to managed CESG-approved VPN gateways Cisco AnyConnect license for the end-user device Two-factor authentication using device certificates A walled garden VDC where you can deploy your application services (additional costs apply as per the following table) vcpu (2GHz) RAM (GB) Price Tiny Small Medium Medium High Memory Large Large High Memory , Connectivity - Internet Inbound Data Transfer (Download) Outbound Data Transfer shared bandwidth model (Upload) Unlimited Data Transfer Price 0.00 (free) 0.04 per GB 3, per month Copyright 2015 Cinos Communications Ltd. Page 13 of 33

14 Connectivity PSN Assured OPEN Access via Skyscape s resilient, scalable PSN Assured connectivity on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. Starter Pack (1TB) 1TB to 20TB Above 20TB Unlimited Data Transfer Price 0.00 (free) 0.25 per GB 0.10 per GB 2, per month Connectivity PSN Protected Encrypted access to the PSN Protected service (using the IPED) via Skyscape s resilient, scalable PSN Protected connectivity on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Unlimited Data Transfer Price per month 1.00 per GB 0.35 per GB 0.15 per GB 3, per month Connectivity N3 Access via Skyscape s resilient, scalable connectivity to the N3 (NHS National Network) on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. Starter Pack (500GB) 501GB to 1TB 1TB to 20TB Above 20TB Unlimited Data Transfer Price per month 1.00 per GB 0.35 per GB 0.15 per GB 3, per month Copyright 2015 Cinos Communications Ltd. Page 14 of 33

15 Connectivity Assured Inter-Datacentre Connectivity Customers can pay for an allocation of Skyscape s Assured accredited resilient multi-gigabit inter data centre connections. The bandwidth is set and managed by Skyscape based on usage tiers. Pricing is based on the actual volume of data transferred (bidirectional) per month. Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Price per month 0.70 per GB 0.25 per GB 0.10 per GB Connectivity Elevated Inter-Datacentre Connectivity Customers use Skyscape s Elevated, accredited and resilient multi-gigabit inter data centre connections. Pricing is based on the actual volume of data transferred (bidirectional) per month. Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Price per month 1.00 per GB 0.35 per GB 0.15 per GB Connectivity HybridConnect Connectivity is ordered and managed by the customer directly with a Skyscape approved service provider. Connection terminates on a Skyscape router. If customers require inter data centre connectivity, they must procure the same speed connection as their leased line, otherwise speed will be capped. Price One-off setup charge per installation (no recurring fee) 2, Connectivity Public Internet IP Addresses IP Addresses in addition to those provided as standard can be provided. An admin fee of 20 will be charged for each IP address and addresses can only be bought in blocks of five (usable) ( 100) or 13 (useable) ( 260). This option requires approval from Skyscape. IP addresses will be allocated in blocks of five or more. Skyscape reserves the right to withdraw access to unused IP addresses. Customers must have used 80% of their allocation before requesting more. Please refer to the Skyscape IP guidance document for more details. Available from the Skyscape knowledge centre. Connectivity PSN IP Addresses When required, Skyscape can provide PSN IP addresses. There is an admin fee of 20 for each PSN IP address. Customers get one address as standard. Customers that require large pools of PSN IP addresses should request these direct from the PSN authority. Copyright 2015 Cinos Communications Ltd. Page 15 of 33

16 Cross Domain Security Zone OPEN The self-managed Cross Domain Solution enables you to create your own (single-tenant) solution. It is priced as a baseline monthly fee plus a fee per VM per month depending on VM sizes as follows: vcpu RAM (GB) Standard Cost Per Month Tiny Small Medium Medium High Memory Large Large High Memory ,000 Apps Small ,500 Apps Medium ,000 Apps Large ,000 Baseline Monthly Fee 500 Cloud Enablement To enable customers to access the Skyscape Cloud, customers can co-locate encryption or access devices:! 2,000 per setup / additional data centre! 500 per data centre, per month Copyright 2015 Cinos Communications Ltd. Page 16 of 33

17 3! Size Cloud Voice Gateways and Voice Connectivity Overview Based on your requirements for voice connectivity to external organisations and the PSTN, you may choose from three pre-defined voice gateway packages ranging from 100 to 600 concurrent inbound or outbound calls. Voice connectivity should be sized based on current and expected usage; typically, between 10 and 20 users per voice channel to the PSTN. A voice gateway (or pair of gateways) within each of your locations with associated connectivity is highly recommended. Our team will be more than happy to help you specify voice gateways for local sites, however they may not be purchased through the G-Cloud framework. Use one of the other frameworks, such as RM1054 to purchase hardware. Remember at this stage you are sizing the total platform size for all of your users and requirements, so it is advisable to consider and include room any expected growth within the contract period. Voice Gateways Cloud voice gateways are deployed as a pair of resilient gateways, and may be deployed in single or across dual data centres as required. Larger deployments are available upon request. One Off Cost Monthly Cost 4x ISDN30 E1 interfaces (120 total channels) 200 concurrent SIP calls 14, , x ISDN30 E1 interfaces (120 total channels) 400 concurrent SIP calls 22, , x ISDN30 E1 interfaces (120 total channels) 800 concurrent SIP calls 45, , x ISDN30 E1 interfaces (240 total channels) 1,200 concurrent SIP calls per gateway 60, , Copyright 2015 Cinos Communications Ltd. Page 17 of 33

18 Voice Connectivity ISDN30 Voice connectivity consists of fixed line rental and variable call charge costs, deployed within the cloud or on-premises. We recommend the deployment of ISDN30 connectivity for resilience, or where IP-based SIP services are not appropriate due to security requirements. Component One Off Cost Per Month Line Rental ISDN 30e New Bearer Installation (max 30 channels) 1, ISDN 30e Channel (per channel) ISDN 30e DDI Planning Charge (per new DDI range) ISDN 30 DDI (each) ISDN 30 Bearer transfer ISDN 30 Site Assurance - Opt 2 (per bearer) Highlight variable ISDN call charges are depicted below. Please speak to Cinos for a full rate card. Destination Peak / Off-Peak / Weekend Per Call Connection UK National Geographic UK Mobile O2 / EE / Vodafone / Three Voice Connectivity SIP Voice connectivity consists of fixed line rental and variable call charge costs. We recommend the deployment of ISDN30 connectivity for resilience, or where IP-based SIP services are not appropriate due to security requirements. Each SIP channel includes 5,000 free minutes to UK geographic destinations (01, 02, 03) and 2,000 free minutes to UK mobile (07) destinations. Component One Off Cost Per Month Rental SIP Endpoint Provisioning - Active SIP Endpoint Provisioning - Standby SIP Channel - Active SIP Channel - Standby SIP DDI Highlight variable SIP call charges are depicted below. Please speak to Cinos for a full rate card. Each SIP channel includes 5,000 free minutes to UK geographic destinations (01, 02, 03) and 2,000 free minutes to UK mobile (07) destinations. Destination Peak Off Peak Weekend UK Local Special Services UK Mobile Hutchison 3G UK Mobile O2 / EE / Vodafone / Three UK National Geographic Included with channel rental (5,000 to UK geographic, 2,000 for UK mobiles). Above this usage is chargeable please speak to Cinos for a full rate card. UK National Special Services Copyright 2015 Cinos Communications Ltd. Page 18 of 33

19 4! Choose Licenses for Users and Devices Overview Using the user packages and licensing described in our Service Definition, choose the number of users of each type required. Ensure you have correctly sized your platform in step 2 for the collaboration applications you require and the number of users. The one-off cost for licenses represents the cost to purchase the license. The annual support cost includes major and minor software upgrades from Cisco, and 24x7 support from Cinos. Remember that once the license has been purchased it belongs to you and may be moved to another provider (or brought in house) should you decide to leave our service. Support is mandatory for the period you wish to consume the services from Cinos. Cisco Unified Communications Manager One Off Cost Per Annum Support Cost Essential Per port on a VG device, Cisco 3905 or Basic License to use a Cisco 7821 IP phone handset Instant messaging and presence included Intermediate License to use any Cisco IP phone handset or Cisco Jabber as a softphone on a single device Instant messaging and presence included Intermediate + License to use any Cisco IP phone handset and Cisco Jabber as a softphone on a single device Instant messaging and presence included Advanced License to use any Cisco IP phone handset and Cisco Jabber as a softphone on up to 10 devices Instant messaging and presence and unified messaging (voic ) included Video Endpoint License to use any standards-based video endpoint (Cisco, Polycom, Lifesize etc.) Management licensed separately Copyright 2015 Cinos Communications Ltd. Page 19 of 33

20 Cisco Unity Connection Unified Messaging Cisco Unity Connection is included for free in the Advanced user package, or available separately for all other packages. One Off Cost Per Annum Support Cost Unified Messaging User Per user requiring Unified Messaging Cisco Unified Communications Manager Instant Messaging and Presence Cisco Unified Communications Manager Instant Messaging and Presence is free for all users who wish to use the instant messaging and presence functionality within Cisco Jabber. Should you wish to use Cisco Jabber as a soft client for voice and video, please choose one of the appropriate Cisco Unified Communications Manager packages (Intermediate, Intermediate + or Advanced) based on your requirements. Cisco Jabber Guest There is no license cost to use Cisco Jabber Guest. Jabber Guest does rely on Cisco Expressway services for external connectivity however, so ensure a Cisco Expressway platform and Cisco Expressway licensing is chosen if you wish to use Jabber Guest. Cisco Unified Contact Centre Express Cisco Unified Contact Centre Express is available in Enhanced and Premium versions. If you choose Cloud HA or Hybrid Cloud, please remember to include the HA license. Please note, you cannot mix Enhanced and Premium licenses. One Off Cost Per Annum Support Cost Enhanced Agent Per named user requiring Enhanced Agent or Supervisor capability Premium Agent Per named user requiring Premium Agent or Supervisor capability Enhanced High Availability License Choose a quantity of one high availability license if you wish to deploy Cloud HA or Hybrid Cloud 3, , Premium High Availability License Choose a quantity of one high availability license if you wish to deploy Cloud HA or Hybrid Cloud 6, , Copyright 2015 Cinos Communications Ltd. Page 20 of 33

21 Cisco Unified Attendant Console Cisco Unified Attendant Console is available in Standard and Advanced versions. If you choose Cloud HA or Hybrid Cloud, please remember to choose the Advanced version and include the HA license. Please note, you cannot mix Standard and Advanced licenses. One Off Cost Per Annum Support Cost Standard Operator Per named user requiring Standard operator capability Advanced Operator Per named user requiring Advanced operator capability 1, Advanced High Availability License Choose a quantity of one high availability license if you wish to deploy Cloud HA or Hybrid Cloud Cisco WebEx Meetings Server Please ensure you have correctly sized your Cisco WebEx Meetings Server platform in step 2 for the number of total participants you require in any number of conferences. The licenses below are per host, rather than per participant. For example, for a named user to be able to host a meeting with any number of participants, choose only one host license. One Off Cost Per Annum Support Cost Named User Host License Per named user requiring the ability to host a meeting Copyright 2015 Cinos Communications Ltd. Page 21 of 33

22 Cisco MediaSense OPEN Cisco MediaSense is licensed on a per server and per port basis. If you wish to utilise MediaSense, please choose between Standard and HA and the number of ports you need. You need a base port license for each audio or video call you wish to record, plus an audio or video port license based on what you wish to record. One Off Cost Per Annum Support Cost MediaSense - Standard MediaSense server in the cloud non HA MediaSense HA Node MediaSense server in the cloud or hybrid HA Add-on please add to Standard for HA MediaSense Base Port License 1 base port license required for each audio or video port license MediaSense Audio Port License MediaSense Audio Port License 1 concurrent call MediaSense Video Port License MediaSense Video Port License - 1 concurrent call Cisco Expressway Core & Edge Cisco Expressway licensing is based on a per concurrent call basis. The licensing below covers per call licensing required for both Expressway Core and Expressway Edge licenses. Multiply the license cost below based on the number of external calls required. One Off Cost Per Annum Support Cost Cisco Expressway Rich Media Session Single Call Per concurrent call required to external partners Covers both Expressway Core and Edge License Copyright 2015 Cinos Communications Ltd. Page 22 of 33

23 Cisco TelePresence Management Suite Cisco TelePresence Management Suite is licensed on the number of endpoints you wish to manage, plus the number of endpoints required to be integrated with Microsoft Exchange. The analytics license covers your entire implementation and is not incremental based on the number of endpoints. Additional endpoint and Exchange licensing is incremental, for example, if you require 60 endpoints integrated with Microsoft Exchange and analytics, choose the following:! Cisco TelePresence Management Suite Base (qty 1)! Cisco TelePresence Management Suite 25 Endpoints (qty 2)! Cisco TelePresence Management Suite 25 Exchange Endpoints (qty 3)! Cisco TelePresence Management Suite Analytics (qty 1) One Off Cost Per Annum Support Cost Cisco TelePresence Management Suite - Base Includes the management of 10 endpoints 1, , Cisco TelePresence Management Suite 25 Endpoints Additional 25 managed endpoints (incremental) 2, , Cisco TelePresence Management Suite 100 Endpoints Additional 100 managed endpoints (incremental) 8, , Cisco TelePresence Management Suite 25 Exchange Endpoints 25 Exchange Integrated endpoints (incremental) 5, , Cisco TelePresence Management Suite Analytics Enable Analytics feature (one off) 7, , Cisco TelePresence Server Port License Procure one port for each full high definition (1080p60) endpoint you need to cater for within TelePresence Server. One Off Cost Per Annum Support Cost Cisco TelePresence Server Port License Per full HD (1080p60) call to a TelePresence Server 3, , Copyright 2015 Cinos Communications Ltd. Page 23 of 33

24 Cisco TelePresence Conductor One Off Cost Per Annum Support Cost Small Conductor up to 50 calls to Collaboration Meeting Rooms or conferences 3, , Large Conductor up to 2,400 calls to Collaboration Meeting Rooms or conferences 13, , Cisco TelePresence Content Server Cisco TelePresence Content Server is available in two tiers (5 concurrent recording ports and 10 concurrent recording ports). The 5-port tier may be upgraded to premium resolution (1080p HD), while the 10-port includes premium resolution. Both tiers have the option to add high availability. One Off Cost Per Annum Support Cost 5 recording ports, 2 live streaming 18, , Premium Resolution Option for Enables 1080p recording 4, , High Availability Option for Enables HA for Cloud or Hybrid Cloud 2, recording ports, 2 live streaming 31, , High Availability Option for 2 Enables HA for Cloud or Hybrid Cloud 2, Copyright 2015 Cinos Communications Ltd. Page 24 of 33

25 Cisco Prime Collaboration Provisioning, Assurance and Analytics One Off Cost Per Annum Support Cost Prime Provisioning Per Endpoint Prime Assurance and Analytics Per Endpoint Prime Provisioning, Assurance and Analytics Per Endpoint Copyright 2015 Cinos Communications Ltd. Page 25 of 33

26 5! Choose Handsets, Analogue Gateways and TelePresence 5.1! Overview Using the handsets, Cisco Jabber, analogue gateways and TelePresence options described in our Service Definition, choose the number of users of each type required. Ensure you have chosen the correct licenses for your devices in step 4. Remember that any hardware must be procured via other frameworks, such as RM1054 and may not be procured under the G-Cloud framework. The pricing below is for guidance only, in order to allow you to budget for your total solution. Our service supports the entire range of Cisco handsets, plus many standards-based handsets from other vendors. If you require a handset that is not listed, please contact Cinos for clarification. 5.2! Hardware Guide Pricing Cisco IP Phone Handsets Part Code Description CP-7811-K9= Cisco UC Phone 7811 CP-7821-K9= Cisco UC Phone 7821 CP-7841-K9= Cisco UC Phone 7841 CP-7861-K9= Cisco UC Phone 7861 CP-8811-K9= Cisco UC Phone 8811 Series CP-8831-EU-K9= Cisco Conference Phone 8831 Series CP-8841-K9= Cisco UC Phone 8841 Series CP-8851-K9= Cisco UC Phone 8851 Series CP-8861-K9= Cisco UC Phone 8861 Series CP-8945-K9= Cisco Unified Phone 8945, Phantom Grey CP-8961-C-K9= Cisco UC phone 8961, Charcoal, Standard CP-9951-C-K9= Cisco UC Phone 9951, Charcoal, Standard CP-9951-C-CAM-K9= Cisco UC Phone 9951, Charcoal, with cam CP-9971-C-K9= Cisco UC Phone 9971, Charcoal, Standard CP-9971-C-CAM-K9= Cisco UC Phone 9971, Charcoal, with cam CP-DX650-K9= Cisco DX650 CP-DX70-W-K9= Cisco DX70 CP-DX80-K9= Cisco DX80 License Required Basic or above Basic or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Intermediate or above Guide Price , , Copyright 2015 Cinos Communications Ltd. Page 26 of 33

27 Analogue Adapters and Gateways Part Code Description License Required Guide Price VG202XM VG202 2-port analogue adapter 2 x Analogue VG204XM VG202 4-port analogue adapter 4 x Analogue VG310 VG port analogue gateway 24 x Analogue 2, VG320 VG port analogue gateway 48 x Analogue 4, VG FXS/K9 VG port analogue gateway 144 x Analogue 9, Cisco TelePresence Each TelePresence endpoint may have a number of options applied, such as enabling dual screen, multisite or different microphone options. Part Code Description Guide Price CTS-MX200-K9 Cisco TelePresence MX200 Gen, PHD 1080p 4x 7, CTS-MX300-K9 Cisco TelePresence MX Gn 2, PHD 1080p 9, CTS-MX700D-1CAM-K9 Cisco MX700, NPP, Dual 55", Single Camera 20, CTS-MX700D-2CAM-K9 Cisco MX700, NPP, Dual 55 22, CTS-MX800S-1CAM-K9 Cisco MX800, NPP, Single 70 20, CTS-MX800S-2CAM-K9 Cisco MX800, NPP, Single 70 22, CTS-MX800D-2CAM-K9 Cisco M X800, NPP, Dual 70 32, CTS-SX10-K9 SX10 HD w/ int 5x Cam and mic 1, CTS-SX20PHD2.5X-K9 SX20 Quick Set HD, NPP, 2.5xHDCam, 1 mic 3, CTS-SX20-PHD4X-K9 SX20 Quick Set HD, NPP, 4x PHCam, 1 mic 3, CTS-SX20-PHD12X-K9 SX20 Quick Set HD, NPP, 12xPHCam, 1 mic 4, CTS-SX80CODEC= SX80 Codec Only 7, CTS-SX80-IP40-K9 Cisco SX80 Codec, Precision 4Cam, Touch 10 8, CTS-SX80-IP60-K9 Cisco SX80 Codec, Precision 60Cam, Touch 10 9, CTS-SX80-IPST60-K9 Cisco SX80 Codec, Speaker Trak 60, Touch 10 12, Copyright 2015 Cinos Communications Ltd. Page 27 of 33

28 6! Discount and Purchase Schemes 6.1! Overview Both Skyscape and Cisco provide discount schemes based on requirements. We will pass on any discounts from our vendors (Skyscape and Cisco) directly to our customers. 6.2! Skyscape Cloud Customers can choose between three discount or purchase schemes: Option 1: Commitment Discount Customers commit to spending a specific minimum amount each month for a minimum of 12 months. The discount level attained is based on the total spend committed. To achieve the discount, the customer will fix a value that they will commit to spend for each month of the term. This must be in a single PO with each month as a separate line item. As customers can consume more than their committed amount each month, they must also add an additional line item and value to cover any overspend. This must be part of the same PO. If the customer has an existing contract, they need to accept a Contract Change Notice and set the values as outlined above. If multiple contracts are affected, any changes will be made via a Side Letter. PO Value Discount Level < 250K 0% 250K 499K 9% 500K 749K 13% 750K 1,499k 16% 1,500K + 19%! Individual projects or departments (billing entities associated with each monthly spend) can be amended during the year through discussion with and agreement from Skyscape; however the committed value cannot be reduced midterm! Customers get a discounted rate for each month up to the set monthly figure only, not for overuse.! At the end of each month Skyscape will do one of two things:! If the actual usage is above the committed value, Skyscape will take the value from the monthly commitment line item and the remaining balance from the overspend line item! If the actual usage is below the set value, Skyscape will bill the customer the committed value! At the end of the 12 months, Skyscape will rebate the customer the value of the applicable discount over the 12-month period minus any overuse for the last month; for example, the invoice for month 12 is for the committed consumption plus any overuse at standard prices with the potential for a 12-month rebate! If the overspend PO line item value is spent before the end of the 12 months, the customer must issue a top-up PO value for the remainder of the 12 months, or increase their spend and commit to a further 12 months! The customer will pay for any usage above the set amount at the standard rates! The discount is set based on the committed PO value, not the actual usage Copyright 2015 Cinos Communications Ltd. Page 28 of 33

29 Option 2: Annual Subscription Discount OPEN Customers can gain a discount off the standard rates by subscribing to pay for VMs for a minimum 12-month period. Skyscape will take the discount of the annualised hourly cost of the VM which is payable in 12 equal monthly payments, regardless of actual usage. Subscription Period Discount Level 12 months 9% Customers must specify the quantity of VMs (by VM size, service level and impact level) they wish to subscribe to. The Skyscape billing system will automatically offset the cost of VMs which exactly match the size, service level and impact level of the specified VMs. All other VMs and ancillary services (additional storage allocated to subscribed VMs) will be billed at standard Skyscape rates. Option 3: Cloud Credits The Cloud Credits option is designed to allow organisations to purchase Cloud Credits up-front and redeem them against Skyscape cloud services over a maximum 2-year period. This allows organisations which need to effectively commit their CAPEX or budget spend in advance, and monthly usage will be deducted from the balance until depleted.! The purchase of Cloud Credits can be made against any G7 Service Definition, and Cloud Credits are transferable between services.! Cloud Credits can be used for a single service or a combination of services or orders.! Any unused Cloud Credits at the end of the 2-year period will be non-refundable.! Every 1 spent on Cloud Credits = 1 to be spent on Skyscape cloud services 6.3! Cisco Discount Schemes All software and SWSS pricing specification within this Pricing Document has been based on standard Cisco discounts. Without knowing the requirements or magnitude of any potential order, it is not possible to calculate our pricing any other way. Cisco offers a number of discount schemes, such as the Technology Migration Program (TMP), where customers may trade in old equipment and achieve a higher level of Cisco discount. Upon agreement of any discount schemes from Cisco, Cinos will pass on a discount to our customers. Purchase Options All capital costs within our service may be OPEX optimised through using Cisco Finance. Please speak to Cinos for further information. Copyright 2015 Cinos Communications Ltd. Page 29 of 33

30 7! Worked Example 7.1! Overview This section depicts an example worked scenario based on the following requirements, which take services from all three core Cinos services:! The customer requires a fully cloud, highly available solution (Cloud HA)! The customer has no existing Cisco Unified Communications and Collaboration licensing! The customer requires an Assured OFFICIAL deployment! Connectivity between the Skyscape cloud and customer premises will be via a VPN over the N3! Based on the number of users, 750 SIP channels are required and 60 ISDN channels for PSTN connectivity. Each user requires a DDI (7,510) and 200 ISDN DDIs are required for resilience! The customer requires the following applications: o! 7,510 Cisco Unified Communications Manager users!! 7,000 of which require basic telephony!! 500 of which require a handset plus Cisco Jabber for voice and video!! 10 of which are video enabled meeting rooms o! 30% of users (2250 users) require Cisco Unity Connection Unified Messaging o! All 7,500 users require Cisco Jabber for Instant Messaging and Presence (500 of these will have voice and video) o! Cisco Jabber Guest is required o! 20 Cisco Unified Contact Centre Express Enhanced Agents are required o! 4 Cisco Unified Attendant Console switchboard operators are required o! 25 users require the ability to host a Cisco WebEx Meeting, with up to 250 total participants in any number of meetings o! Call recording is required for up to 10 concurrent audio calls o! Remote Access to Cisco Jabber is required via the Internet o! 10 concurrent video calls to Internet destinations are required o! 10 video enabled meeting rooms require management and integration with Microsoft Exchange o! 5 concurrent full 1080p HD endpoints are required to be able to join a video conference o! Users should be able to create a virtual meeting room for video conferencing, with a maximum of 50 calls o! Up to 5 video conferences should be able to be recorded o! Provisioning, Assurance and Analytics is required for each user Copyright 2015 Cinos Communications Ltd. Page 30 of 33

31 7.2! Worked Scenario The table below works through the specification of this scenario. As there is a mix of monthly and annual operational expenditure (OPEX), any annual expenditure has simply been divided by 12 to rationalise pricing. Requirement Specification Quantity Total CAPEX (One Off) Total OPEX (Per Month) Fully Cloud HA Solution Inter-DC connectivity (assume 750GB usage) N/A N/A No existing Cisco UC Licensing All Cisco UC and Collaboration licenses purchased N/A N/A N/A Assured OFFICIAL Deployment Specify Assured for all applications N/A N/A N/A Connectivity to be VPN over N3* N3 connectivity 501GB to 1TB (assume 750GB usage) SIP Channels and 60 ISDN 7,510 Cisco Unified Communications Manager Users 30% of users (2250) require Cisco Unity Connection Cloud Voice Gateways , , ISDN 30e New Bearer Installation (max 30 channels) 2 2, ISDN 30e Channel (per channel) 60 2, ISDN DDI (each) ISDN 30 Site Assurance (option 2) SIP Endpoint Installation Per Trunk SIP Channel - Active , SIP Channel Standby , SIP DDI 7, , Platform Specification - 3 Cloud HA Assured , User Specification 7,000 Basic Users 7, , , User Specification 500 Intermediate + Users , , User Specification 10 Video Endpoints Platform Specification 2 Cloud HA Assured User Specification 2,250 Unity Connection Users 2,250 72, , All 7,500 users require IM & Presence Platform Specification 3 Cloud HA Assured Jabber Guest Platform Specification Jabber Guest HA Assured Contact Centre Enhanced Agents Platform Specification Cloud HA Assured User Specification 20 Contact Centre Enh Agents 20 10, Copyright 2015 Cinos Communications Ltd. Page 31 of 33

32 4 Cisco Unified Attendant Console Operators 25 Users to host Cisco WebEx, max 250 total participants Call Recording for 10 concurrent audio calls Remote access to Cisco Jabber required via the Internet, 10 concurrent video calls to Internet destinations 10 video enabled meeting rooms to be managed and integrated with Microsoft Exchange 5 concurrent full 1080p endpoints in a conference Collaboration Meeting Rooms up to 50 Calls Video Conference Recording up to 5 conferences Provisioning, Assurance and Analytics for each user High Availability License Contact Centre Enhanced 1 3, Platform Specification Cloud HA Assured User Specification 4 Attendant Console Advanced 4 4, High Availability License Attendant Console Adv Platform Specification Cloud HA Assured 1 71, , User Specification 25 Cisco WebEx Hosts 25 2, Platform Specification Cloud HA Assured User Specification MediaSense Standard User Specification MediaSense HA Node User Specification MediaSense Base Port User Specification MediaSense Audio Port Platform Specification 2 Cloud HA Assured , License Specification 10 Single Calls 10 6, Internet connectivity 501GB to 1TB (assume 750GB usage) Platform Specification Cloud HA Assured License Specification Server and 10 endpoints 1 1, License Specification 25 Exchange Endpoints 1 2, Platform Specification Cloud HA Assured License Specification Port Licenses 5 19, Platform Specification Cloud HA Assured License Specification Small Conductor 1 3, Platform Specification Cloud HA Assured License Specification up to 5 recording ports 1 18, Platform (Provisioning) Cloud HA Platform (Assurance + Analy) Cloud HA License Specification 3 Apps , , SFTP Server for Backups Platform (Provisioning) Cloud * VPN would be formed between vshield firewalls in the cloud and appropriate on-premises VPN hardware Copyright 2015 Cinos Communications Ltd. Page 32 of 33

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