easy to adopt, easy to use, easy to leave Pricing guide IaaS, PaaS and SaaS

Transcription

1 easy to adopt, easy to use, easy to leave Pricing guide IaaS, PaaS and SaaS Version 6.2, February 2015

2 Contents 1. Cloud economics... 4 Overview... 4 Key principles IaaS: Compute as a Service (Production, Test & Development and Essential)... 5 Step 1: Select the VMs based on desired size, service level and security requirements... 5 Step 2 (optional): If you require Dedicated Compute, select the starter pack and number of additional units required... 6 Step 3: Select additional storage and backup... 6 Step 4: Select OS and Application licenses if required... 8 Step 5: Determine network requirements and other services IaaS: Cross Domain Security Zone Skyscape-managed Cross Domain Guard Self-managed Cross Domain Solution IaaS: Secure Remote Access IaaS: Dedicated Compute Cloud IaaS: Primary Storage in the Cloud IaaS: Cloud Storage Step 1: Select desired size and assurance level Step 2: Select network connectivity IaaS: Disaster Recovery as a Service Option Option IaaS: Basic Managed VM By VM Contractual PaaS: Assured Public Cloud Foundry Step 1: Size the platform Step 2: Select your partner (optional) Step 3: Licensing and subscription (optional) PaaS: Private Cloud Foundry Step 1: Size the platform Step 2: Select your partner (optional) Document: Skyscape Pricing Guide (SC-GEN-42) Page 2 of 45

3 Step 3: Licensing and subscription (optional) PaaS: Hadoop in the Cloud Analytic Engine VMs Analytic Tools VMs Licensing and subscription (optional) Selecting a partner (optional) SaaS: & Collaboration as a Service Step 1: Select desired number of mailboxes and assurance level Step 2: Determine additional storage requirements Step 3: Select network connectivity SaaS: Sync and Share as a Service Step 1: Syncplicity licenses Step 2: Skyscape Cloud Storage Additional services Connectivity Data transfer and management from Skyscape offices into the Skyscape Cloud Appendix A: Pricing and discounts General Appendix B: Service Levels IaaS: Compute as a Service (Production, Test & Development and Essential).. 41 IaaS: Storage as a Service SaaS: and Collaboration as a Service Document: Skyscape Pricing Guide (SC-GEN-42) Page 3 of 45

4 1. Cloud economics Overview One of the core benefits of true cloud services is the utility price models that they are based on. This pricing is designed to facilitate new levels of agility, flexibility and scalability in stark contrast to traditional solutions. In order to take full advantage of the benefits of cloud services, it is important that you optimise your solution by considering the following key principles. Key principles Pricing for Virtual Machines (VMs) provided by Skyscape Cloud Services is based on actual consumption (eg per VM per hour, per GB per month, etc.). It is essential that you base your cloud solution on predicted usage rather than your eg predicted peak demand, as you might when specifying traditional solutions. To help you specify your cloud solution, you should consider the following: What is the ramp up period from zero to full utilisation? (eg if your business-asusual solution requires 50 servers and your go-live is in 6 months time, it is likely that you might only need 5 servers in month 1, 15 in month 2, etc). Do all the servers have to run all the time? As VMs are charged by the hour, you can make significant savings by turning off your VMs when they are not needed (eg overnight or during weekends). Would you benefit from an Annual Subscription? For those VMs that need to run 24/7, you should consider a 12-month subscription which would mean charges for those VMs will benefit from a discount. Some non-production environments might only be required during certain times of the project/year. So if you only need a UAT environment one week per month, be sure to factor that in when estimating your hourly costs. Are your servers right-sized? It is very easy to increase the processing, memory or storage resources of your servers you may want to start small and scale up as and when you need more capacity instead of starting big and leaving those resources under-utilised. Do you need those redundant VMs? The Skyscape cloud platform offers inherent resilience to mitigate hardware failure and even site failure (at ENHANCED service levels). Be sure you need redundancy at the application layer before you add in the additional cost by provisioning redundant VMs. Do you need dedicated blades to comply with application licensing requirements? Skyscape offers a variety of service options for Compute resources, please refer to the relevant service descriptions for more information. Document: Skyscape Pricing Guide (SC-GEN-42) Page 4 of 45

5 2. IaaS: Compute as a Service (Production, Test & Development and Essential) Please review the Skyscape Compute as a Service (Production, Test & Development and Essential) Service Descriptions for full details of the services including a description of service levels, features, requirements and customer responsibilities. Step 1: Select the VMs based on desired size, service level and security requirements Each VM is billed per hour, so if you do not need VMs to run 24x7, please factor this in when pricing and specifying your solution. For example, a VM which is run 8 hours a day, 5 days a week is up to 73% less expensive than running the same VM 24x7. T&D and Essential BASIC STANDARD ENHANCED 2GHz vcpu RAM (GB) Assured Elevated Assured Elevated Assured Elevated Assured Elevated Micro 1 1 (500MHz) Tiny Small Medium Medium High Memory Large Large High Memory Tier 1 Apps Small Tier 1 Apps Medium Tier 1 Apps Large Micro has a fixed 10GB storage allocation (no additional storage can be added to Micro VMs) and a single 500Mhz vcpu. Cloud VM Billing Billing is per hour, each partial hour consumed will be billed as a full hour. Whilst a VM is stopped, charges will apply to the persistent storage/backup element of the service. The monthly charge for storage/backup will be prorated where appropriate. Document: Skyscape Pricing Guide (SC-GEN-42) Page 5 of 45

6 If you re reconfiguring or resizing a VM outside the pre-defined templates, pricing will be based on the larger of the machines closest in size to the VM that has been configured machine. The VM charges above are incurred when the VM is running. When the VM is stopped, the storage charges are incurred. When the VM is deleted no charges are incurred. Step 2 (optional): If you require Dedicated Compute, select the starter pack and number of additional units required In addition to the ability to buy compute resources based on a pay-as-you-go pricing model (step 1), you can also rent a dedicated resource pool which provides defined resources on dedicated physical hosts. You can build, configure and manage your environment yourself. This model offers the additional benefits of and ability to: License applications that require dedicated physical hardware such as Oracle or Windows Desktop Deploy whatever VM size you want (up to the maximum allowed) using the resources available within the resource pool Choose the resource contention between VMs to provide greater flexibility between VM capacity and performance Type Specification Assured OFFICIAL Elevated OFFICIAL Starter Pack 20 cores 300GB RAM (usable) 9,000 per month 11,000 per month Upgrade Pack 20 cores 300GB RAM (usable) 4,500 per month 5,500 per month Details of the Skyscape Dedicated Compute services are listed below. You buy this service based on your chosen Starter Pack and can then add resources by buying upgrade packs as and when required. Storage is bought on a per GB basis. Each resource is available only at either BASIC or STANDARD service levels. You can buy a maximum of nine upgrade packs before you must buy another starter pack. The lead time is a minimum of 10 days. The minimum term is 90 days. The cancellation notice required is 90 days. Step 3: Select additional storage and backup All VMs (except Micro) come with 50GB storage which cannot be pooled. If you need more, you will be to specify any additional storage required. Micro VMs provide 10GB of storage which cannot be increased. Document: Skyscape Pricing Guide (SC-GEN-42) Page 6 of 45

7 Dedicated Compute VMs do not come with any storage. The storage allocation required can be configured via the Skyscape Portal and API and will be charged at our standard storage prices (ie on a per GB per month basis). T&D and Essential BASIC STANDARD ENHANCED Security domain Assured / Elevated Assured / Elevated Assured / Elevated Assured / Elevated BASIC Storage (Primary storage only) 0.20 / GB / Month 0.20 / GB / Month N/A N/A Optimised BASIC Storage / GB / Month 0.35 / GB / Month N/A N/A STANDARD Storage 1 (inc. 14 day backup) Optimised STANDARD Storage 1 & 3 (inc. 14-day backup) N/A N/A 0.25 / GB / Month N/A N/A 0.45 / GB / Month N/A N/A ENHANCED Storage (inc. replication and 14-day replicated backup) 1 Optimised ENHANCED Storage 1 & 3 (inc. replication and 14-day replicated backup) N/A N/A N/A 1.20 / GB / Month N/A N/A N/A 1.50 / GB / Month 14 day backup retention / GB / Month 0.50 / GB / Month N/A N/A 28 day backup retention / GB / Month 0.75 / GB / Month 0.15 / GB / Month 0.15 / GB / Month 1 Additional storage inherits the same back up and replication profile (where applicable) as the service level that it is bought at within the price. Price is per GB per month. 2 Additional price per GB per month to retain backups for either 14 or 28 days. All storage allocated to each VM must have the same backup policy (no backup, 14 day retention or 28 day retention) partial backups are not supported. eg a VM at STANDARD allocated with 200GB storage will cost 0.15p ˣ 200GB = 30 per month for 28-day retention. 3 Optimised Storage provides a greater write performance profile. This storage: Exclusively uses RAID10 to accelerate write intensive workloads Only uses SSD and SAS disks (no nearline disks) to ensure that even inactive data delivers consistent performance Document: Skyscape Pricing Guide (SC-GEN-42) Page 7 of 45

8 Has a significantly higher proportion of SSD capacity to deliver better performance for active data Dedicated Compute Storage is only available at either BASIC or STANDARD service levels. Billing of Storage/Backup is per GB per month, each partial month consumed will be prorated as appropriate. For Cloud VMs, whilst a VM is stopped, charges will be applied to the persistent storage/backup element. For Dedicated VMs, there is a set fee for the units bought for the month and a variable storage charge. Shared Disk Skyscape is able to provide a limited service to meet Shared Disk requirements this is only available with our Dedicated Compute service. Please contact Skyscape for more information about the Shared Disk service option. Pricing for Shared Disk is included below: The standard Compute and inherent Storage pricing applies to the underlying VMs using the Shared Disk service: A monthly charge based on the amount of storage (price based on service level please see table above) An hourly charge for the VM (based on size and service level). Additional charges apply as specified below for each VM using the Shared Disk service: A setup price of 500 per VM. A monthly price of 200 per VM per month. A charge of 325 per change. This includes items such as adding more storage capacity. Step 4: Select OS and Application licenses if required Cloud VMs Microsoft Windows OS The standard terms and conditions from Microsoft state that if you want to run Windows Server operating systems in the cloud, you must license it via the Service Provider Licence Agreement (SPLA) as per the following table. Document: Skyscape Pricing Guide (SC-GEN-42) Page 8 of 45

9 SPLA type Micro, Tiny VM Academic G-SPLA Small VM Academic G-SPLA Medium VM Academic G-SPLA Medium High Memory Academic Large VM, Large High Memory, Tier One Apps Cloud VMs per VM Windows Standard License G-SPLA Academic G-SPLA Per hour per VM Bought per month, 20 per Operating System Environment (OSE) Cloud VMs Microsoft SQL Server If licensing Microsoft SQL Server through Skyscape, the following licensing charges are applicable: Microsoft SQL Standard SPLA Type Price Per Hour per VM Tiny, Small, Medium, Medium High Memory Academic 0.08 G-SPLA 0.15 Large, Large High Memory, Tier One Apps Academic 0.15 G-SPLA 0.29 Microsoft SQL Enterprise SPLA Type Price per VM per Month Tiny, Small, Medium, Medium High Memory Academic 195 G-SPLA 410 Large, Large High Memory, Tier One Apps Academic 390 G-SPLA 825 Note that SQL Enterprise is bought on a monthly basis. You must report the quantity you need each month to Skyscape. Cloud VMs RedHat Enterprise Linux You have two choices for supporting RedHat on the Skyscape Platform. Bring Your Own Subscriptions (BYOS): you must have a valid subscription agreement / contract with RedHat and notify Skyscape of this agreement as well as provide all relevant details. You should select the BYOS VM template from the Skyscape Catalogue. You ll receive support through your own channels. You should consider your own arrangements for patching and updating this is not provided by Skyscape via this licensing model. Document: Skyscape Pricing Guide (SC-GEN-42) Page 9 of 45

10 Subscribe through Skyscape: You can buy RedHat support subscriptions on a per hour, per VM basis. You should select the RedHat Supported VM template from the Skyscape Catalogue. You ll then need to log RedHat support tickets through Skyscape. Patching and update services are available from Skyscape via this licensing model. Pricing for this model are provided below. Skyscape Supported RedHat Subscriptions Per Hour per VM Micro, Tiny VM Small VM Medium VM Medium High Memory 0.04 Large VM, Large High Memory, Tier One Apps 0.09 Dedicated Compute Microsoft Windows OS Windows (GSPLA) Windows (SPLA) 100 per month (Starter pack) 50 per month per Upgrade Pack 150 per month (Starter pack) 75 per month per Upgrade Pack Dedicated Compute RedHat Enterprise Linux You have two choices for supporting RedHat on the Skyscape Platform. RHEL Bring Your Own Subscriptions (BYOS): You must have a valid subscription agreement / contract with RedHat and notify Skyscape of this agreement as well as provide all relevant details. You should select the BYOS VM template from the Skyscape Catalogue. You ll receive support through your own channels. You should consider your own arrangements for patching and updating this is not provided by Skyscape via this licensing model. Subscribe through Skyscape: You can buy RedHat support subscriptions on a per hour, per VM basis. You should select the RedHat Supported VM template from the Skyscape Catalogue. You ll then need to log RedHat support tickets through Skyscape. Patching and update services are available from Skyscape via this licensing model. Pricing for this model are provided below. 100 per month (Starter pack) 50 per month per Upgrade Pack Other operating systems Skyscape does not provide licenses for other operating systems. The license conditions for many other operating systems enable you to provide your own license but you should check the suitability of other license agreements as required. If Linux distributions are not licensed through Skyscape, you will need to consider how VMs can be authenticated and patches completed. Document: Skyscape Pricing Guide (SC-GEN-42) Page 10 of 45

11 Step 5: Determine network requirements and other services In order to use Compute as a Service, you will need to have appropriate accreditations and connectivity in place. Please refer to section 13, which provides details of connectivity options available. Data ingestion and extraction For large transfers of data onto the platform, you may want to consider the Skyscape Data Transfer service which provides options for offline data ingest and extraction. Prices for this option are listed in the Additional Services section. Document: Skyscape Pricing Guide (SC-GEN-42) Page 11 of 45

12 3. IaaS: Cross Domain Security Zone There are two service options for the Skyscape Cross Domain Security Zone service: 1. Skyscape-managed Cross Domain Guard The Cross Domain Guard is a multi-tenant solution designed to support structured and inspectable HTTP-based data such as XML. It is priced as follows: Data volume Starter Pack (1TB) 500 Next 4000GB 5001GB+ Upgrade options: Monthly price 0.50 per GB 0.10 per GB Dual site: 500 per month Worked example: A Skyscape-managed Cross Domain Guard with a requirement to transfer 2500GB per month 1 x Starter 500 per month 0.50 per GB = 750 per month Total = 1,250 per month 2. Self-managed Cross Domain Solution The self-managed Cross Domain Solution enables you to create your own (singletenant) solution. It is priced as follows: On-boarding/setup fee: 2,500 (Managed Firewall configuration and validation of Assurance Plan) Baseline monthly fee: 500 Plus VM fees as below Document: Skyscape Pricing Guide (SC-GEN-42) Page 12 of 45

13 vcpu (2GHz) RAM (GB) STANDARD (per month) Tiny Small Medium Medium High Memory Large Large High Memory , Tier 1 Apps Small , Tier 1 Apps Medium , Tier 1 Apps Large , Worked example: A self-managed Cross Domain Solution comprising four Medium VMs: 1 x setup/on-boarding 2,500 one-off 1 x baseline 500 per month 4 x Medium 1,400 per month Total = 2,500 one-off plus 1,900 per month Document: Skyscape Pricing Guide (SC-GEN-42) Page 13 of 45

14 4. IaaS: Secure Remote Access Skyscape Secure Remote Access service is priced as follows: Remote access pack Monthly price* Effective monthly price* 10 named users and devices per user per month 25 named users and devices 1, per user per month 100 named users and devices 2, per user per month 1000 named users and devices 5,000 5 per user per month * Prices are per calendar month or part thereof. The prices above include: Access to managed CESG-approved VPN gateways Cisco AnyConnect license for the end-user device Two-factor authentication using device certificates A walled garden VDC where you can deploy your application services (additional costs apply as per the following table) vcpu (2GHz) RAM (GB) STANDARD (per month) Tiny Small Medium Medium High Memory Large Large High Memory , Tier 1 Apps Small , Tier 1 Apps Medium , Tier 1 Apps Large , Worked example: A Secure Remote Access service for 105 named users and devices. The customer will run two Medium sized VMs in the walled garden as Bastion Hosts. The Customer buys: 1 x 100 named users and 2,500 per month 1 x 10 named users and 500 per month 2 x Medium 350 each per month = 700 per month Total = 3,700 per month Document: Skyscape Pricing Guide (SC-GEN-42) Page 14 of 45

15 5. IaaS: Dedicated Compute Cloud The All Inclusive package provides a turnkey solution including the Dedicated Compute hardware and underlying Assured Cloud platform. Asset options: Small: single-site platform sized for 500 VMs from 20 per VM per month* Medium: single-site platform sized for 1,000 VMs from 18 per VM per month* Large: single-site platform sized for 2,000 VMs from 16 per VM per month* * Based on 24-month contract and average VM size of 2vCPU, 8GB RAM and 100GB disk. The price will vary depending on specific hardware and performance requirements. Upgrade options: Automated VM Backup: from 50 per VM per month* Site replication and failover: from 150 per VM per month* 50VM pack: compute and storage upgrade from 16 per VM per month* * Assuming a 24-month contract; however, upgrades will be coterminous with the original contract, so the price will increase on a pro-rata basis. Based on an average VM size of 2vCPU, 8GB RAM and 100GB disk. The price will vary depending on specific hardware and performance requirements. The All Inclusive package is available as follows: Capex-optimised Upfront payment design and deploy 10% of asset cost 10,000 Annual payment asset pre-payment Asset cost / 2 Zero Opex-optimised Monthly charge asset finance Zero Asset cost + 20% / 24 months Monthly charge platform fee From 150 per VM* From 150 per VM* Minimum term 3 months 24 months Early exit charge Remainder of asset cost Premium for Elevated OFFICIAL 20% 20% Unit of billing VM capacity upfront Platform fee per month Remainder of asset finance VM capacity per month (includes platform fee per month) * Based on a 24-month contract and average VM size of 2vCPU, 8GB RAM and 100GB disk. The price will vary depending on specific hardware and performance requirements. Worked example A Skyscape Dedicated Compute Cloud platform sized at 1,000 VMs: Document: Skyscape Pricing Guide (SC-GEN-42) Page 15 of 45

16 Dedicated Compute Cloud assets (compute, storage and network hardware) cost 20 x 1,000 VMs x 24 months = 480,000 Capex-optimised Upfront payment design and deploy 48,000 25,000 Annual payment asset pre-payment 240,000 per year 0 Opex-optimised Monthly charge asset finance 0 24,000 per month Monthly charge platform fee 150,000 per month 150,000 per month Minimum term 24 months 24 months Early exit charge 240,000 in year 1 0 in year 2 24,000 x no. months remaining Premium for Elevated OFFICIAL 30,000 per month 30,000 per month Unit of billing Platform Only VM capacity upfront Platform fee per month VM capacity per month (includes platform fee per month) The Platform Only package provides customers with the underlying Skyscape Assured Cloud platform to host and manage the Dedicated Compute Cloud platform. This allows customers to transfer existing hardware assets (conditions apply) or to procure the Dedicated Compute Cloud platform via alternative channels (conditions apply). The Platform Only package is available as follows: Platform Only Upfront payment design and deploy From 25,000 Monthly charge platform fee Minimum term Early exit charge Premium for Elevated OFFICIAL 20% Unit of billing Worked example From 150 per VM 24 months Remainder of platform fee Platform fee per month A Skyscape Dedicated Compute Cloud platform sized at 1000VMs. Platform Only Upfront payment design and deploy 25,000 Monthly charge platform fee Minimum term Early exit charge Premium for Elevated OFFICIAL Unit of billing 150,000 per month 24 months 150,000 x no. months remaining 30,000 per month Platform fee per month Document: Skyscape Pricing Guide (SC-GEN-42) Page 16 of 45

17 6. IaaS: Primary Storage in the Cloud The All Inclusive package provides a turnkey solution including the dedicated storage hardware and underlying Skyscape Assured cloud platform. Asset options: 0 99TB usable storage from 10p per GB per month* TB usable storage from 7p per GB per month* TB usable storage from 5p per GB per month* 1PB usable storage from 3p per GB per month* * Based on a 24-month contract. The price will vary depending on specific hardware, functionality and performance requirements. Upgrade options: Automated site replication and failover: from 10p per GB per month* * Assuming a 24-month contract; however upgrades will be coterminous with the original contract, so the price will increase on a pro-rata basis. The price will vary depending on specific hardware and performance requirements. The All Inclusive package is available as follows: Capex optimised Opex optimised Upfront payment design and deploy From 10% of asset cost From 10,000 Annual payment asset pre-payment Asset cost / 2 0 Monthly charge asset finance 0 Asset cost + 20% / 24 months Monthly charge platform fee From 1,000 per KW From 1,000 per KW Minimum term 24 months 24 months Early exit charge Remainder of asset cost Remainder of asset Finance Premium for Elevated OFFICIAL From 20% From 20% Unit of billing Worked Example: Usable storage up-front Platform fee per month Usable storage per month (includes platform fee per month) A Skyscape Primary Storage in the Cloud platform sized at 100TB and consuming 3.5KW: Storage and network hardware costs 100,000GB x 7p x 24 months = 168,000 Document: Skyscape Pricing Guide (SC-GEN-42) Page 17 of 45

18 Capex optimised Upfront payment design and deploy 16,800 10,000 Annual payment asset pre-payment 84,000 per year 0 Opex optimised Monthly charge asset finance 0 8,400 per month Monthly charge platform fee 3,500 per month 3,500 per month Minimum term 24 months 24 months Early exit charge 84,000 in year 1 0 in year 2 8,400 x no. months remaining Premium for Elevated OFFICIAL 700 per month 700 per month Unit of billing Platform Only Usable storage up-front Platform fee per month Usable storage per month (includes platform fee per month) The Platform Only package provides customers with the underlying Assured Cloud platform to host and manage the dedicated storage hardware. The package is available as follows: Platform Only Upfront payment design and deploy From 10,000 Monthly charge platform fee Minimum term Early exit charge From 1,000 per KW 24 months Premium for Elevated OFFICIAL From 20% Unit of billing Worked Example: Remainder of platform fee Platform fee per month A Skyscape Primary Storage in the Cloud platform consuming 5KW. Platform Only Upfront payment design and deploy 10,000 Monthly charge platform fee Minimum term Early exit charge Premium for Elevated OFFICIAL Unit of billing 5,000 per month 24 months 5,000 x no. months remaining 1,000 per month Platform fee per month Document: Skyscape Pricing Guide (SC-GEN-42) Page 18 of 45

19 7. IaaS: Cloud Storage Please review the Cloud Storage service description for full details of the service including service levels, features, requirements and customer responsibilities. Step 1: Select desired size and assurance level STANDARD Service Level Storage tier Assured OFFICIAL Elevated OFFICIAL Up to 250TB TB to 500TB TB to 1000TB TB Pricing is per GB per month. The storage tier is based on the average consumption at the end of the month, which is based on daily average measurements. For example, if the volume of customer data peaks on one day during the month at 750TB, but the average across all days in the month is measured at 500TB, billing for that month will be at the 251TB 500TB tier rate. ENHANCED Service Level Storage tier Assured OFFICIAL Elevated OFFICIAL Up to 250TB TB to 500TB TB to 1000TB TB Pricing is per GB per month. The storage tier is based on the average consumption at the end of the month, which is based on daily average measurements. For example, if the volume of customer data peaks on one day during the month at 750TB, but the average across all days in the month is measured at 500TB, billing for that month will be at the 251TB 500TB tier rate. ENHANCED PLUS Service Level Storage tier Assured OFFICIAL Elevated OFFICIAL Up to 250TB TB to 500TB TB to 1000TB TB Pricing is per GB per month. Document: Skyscape Pricing Guide (SC-GEN-42) Page 19 of 45

20 The storage tier is based on the average consumption at the end of the month, which is based on daily average measurements. For example, if the volume of customer data peaks on one day during the month at 750TB, but the average across all days in the month is measured at 500TB, billing for that month will be at the 251TB 500TB tier rate. Step 2: Select network connectivity In order to use Cloud Storage, you will need to have appropriate accreditations and connectivity in place. Please refer to section 13, which provides a list of the connectivity options available. Data ingestion and extraction For large transfers of data onto the platform, you may want to consider the Skyscape Data Transfer service which provides options for offline data ingest and extraction. Prices for this option are listed in the Additional Services section. Document: Skyscape Pricing Guide (SC-GEN-42) Page 20 of 45

21 8. IaaS: Disaster Recovery as a Service Pricing is based on the resources consumed when disaster recovery (DR) is invoked (compute, operating systems, storage and connectivity charges) and when DR is not (storage and connectivity). Skyscape offers two service options, whose price varies according to the customer's individual requirements, such as number of VMs, size, storage, RTO and RPO. Option 1 Suitable for solutions requiring a very short RTO. With this option, storage is local to the compute environment. Customers need to follow these steps: 1. Calculate the potential storage charges by estimating their storage requirements and taking into consideration the various backups and snapshots needed. There's a 50 per VM per month charge plus storage based on the below price. Basic storage (Primary storage only) 0.53 / GB / month 2. Calculate the potential charges when the VM is running, ie when DR is invoked. Please refer to the Pricing for Compute in Section 2. Option 2 Suitable when a longer RTO can be tolerated. The storage used is our Cloud Storage solution which has a lower price but requires data to be moved to the compute environment when DR is invoked. VMs may be required to act as the end point to which data is replicated. Customers need to follow these steps: 1. Calculate the potential charges by estimating what their storage requirements are and take in to consideration the various backups and snapshots. See Skyscape Cloud Storage for more details around the functionality. There's a 50 per VM per month charge plus a storage charge. See the pricing in the Skyscape Cloud Storage service description. 2. Calculate the potential charges when the VM is running, ie when DR is invoked. Please refer to the pricing for Compute in Section 2. Document: Skyscape Pricing Guide (SC-GEN-42) Page 21 of 45

22 9. IaaS: Basic Managed VM This service is in addition to any charges accrued by the underlying VM. There are two service purchase and consumption types, described below. Bespoke work or contract terms can be discussed to accommodate requirements not met by these options. 1. By VM With this method, you can identify specific individual VMs to be managed. The price includes routine management of the VM such as backups and updating definitions, plus three hours management time per VM per month where an unpredicted issue or request requires more manual intervention (such as an image redeploy or recovery from backups), with additional hours available for purchase as required. Type Included hours Price per month Additional hour price Minimum commitment Per VM months After three months, this service will continue on a rolling monthly basis until cancelled by the customer. 2. Contractual This method allows you to receive significant discounts by committing to a longer contract period for a quantity of concurrent VMs (in batches of 20). Each assigned VM will be managed for a minimum of one month before management can be assigned to a new VM. 12 Months 24 Months 36 Months 20 Concurrent VMs 46,464 86, ,800 This service can only be bought is batches of 20 VMs. Document: Skyscape Pricing Guide (SC-GEN-42) Page 22 of 45

23 10. PaaS: Assured Public Cloud Foundry The service is primarily based upon deployed digital applications coupled with underlying application compute instances required to support the varied workloads placed upon each application. Assured Public Cloud Foundry has been engineered to offer elasticity and true cloud unit per hour billing within the published application space and will be charged by the hour based upon the total amount of memory (RAM) your application consumes; Starter 512MB Application RAM (Per Organisation) Each Subsequent 1 GB Application RAM (or part thereof) Hourly Price per GB Free 0.10 Customers may choose to use a specialist partner for a variety of enablement services; or to use software services which might require licenses or support subscriptions, as shown in the following figure. For clarity, Skyscape doesn't mandate the use of partners or procurement of licenses or support subscriptions. 1. Size the Platform Amount of Application RAM Persistent Storage capacity Connectivity 2. Select your partner Assessments PoC/PoV Agile Software Development Training 3. Licenses & Subscriptions External data services (eg Microsoft SQL, Oracle, Mongo etc) Platform as a Service pricing Step 1: Size the platform Application memory (RAM) each application consists of one or more instances. Instances are used to provide scale and resilience to an application; the number of instances depends on the application requirements. Our service is priced on the cumulative memory your application consumes, rather than on the number of individual instances, with each GB of memory priced at 0.10 per hour. Note: Cloud Foundry data services require additional instances when deployed within the Cloud Foundry Platform. The memory these instances consume will count towards your cumulative application memory, and will be billed as above. Document: Skyscape Pricing Guide (SC-GEN-42) Page 23 of 45

24 Storage all instances come with ephemeral, non-persistent storage, and so customers are advised to store their data assets on Skyscape Cloud Storage, which currently starts at per GB per month (see the Skyscape Cloud Storage service description). Step 2: Select your partner (optional) Skyscape provides an open-source Cloud Foundry application platform on which developers can deploy, test and scale digital applications. Customers who have (or are developing) in-house skills and experience with compatible Cloud Foundry development frameworks and services (eg IBM Bluemix, Pivotal CF) will benefit from using Skyscape's Assured Public Cloud Foundry directly Customers expecting a service providing an IaaS or SaaS experience will need to engage a specialist partner to provide training, software development or advisory services. We can introduce customers to partner organisations in our Partner Programme who offer appropriate specialist consulting services in the Digital Marketplace. Step 3: Licensing and subscription (optional) Open-source Cloud Foundry doesn't entitle customers to commercial support; however support is available from the global Cloud Foundry open-source community. Customers who want a commercially supported Cloud Foundry product can engage with a Cloud Foundry consultancy (eg AnyNines, CloudCredo, WTG) or commercial vendor (eg IBM Bluemix, Pivotal CF), and arrange to deploy their services on Skyscape s IaaS platform. Document: Skyscape Pricing Guide (SC-GEN-42) Page 24 of 45

25 11. PaaS: Private Cloud Foundry This service is based on deployed digital applications coupled with underlying application compute instances required to support the varied workloads placed upon each application. Private Cloud Foundry is designed to provide the additional assurance of a totally isolated application platform. As the platform isn't shared with other customers, the pricing reflects the fixed cost of providing the supporting infrastructure (the Starter Pack ) as well as an elastic element related to the dynamically scaling portion of the applications (the Application RAM ): Starter Pack (including 8 GB application RAM) Each subsequent 1 GB Application RAM (or part thereof) Assured OFFICIAL Elevated OFFICIAL 2,500 per month* 3,000 per month* 0.15 per GB/hr 0.18 per GB/hr * There is a three-month minimum commitment for the Private Cloud Foundry service. Customers may choose to use a specialist partner for a variety of enablement services; or to use software services which might require licenses or support subscriptions as shown in the figure below. For clarity, Skyscape doesn't mandate the use of partners or procurement of licenses or support subscriptions. 1. Size the Platform Amount of Application RAM Persistent Storage capacity Connectivity 2. Select your partner Assessments PoC/PoV Agile Software Development Training 3. Licenses & Subscriptions External data services (eg Microsoft SQL, Oracle, Mongo etc) Platform as a Service pricing Document: Skyscape Pricing Guide (SC-GEN-42) Page 25 of 45

26 Step 1: Size the platform Application memory (RAM) each application consists of one or more instance. Instances are used to provide scale and resilience to an application; the number of instances depends on the application requirements. Our service is priced on the cumulative memory your application consumes, rather than on the number of individual instances, with each GB beyond the initial 8GB provided within the Starter Pack priced from 0.15 per hour. Note: Cloud Foundry data services require additional instances when deployed within the Cloud Foundry Platform. The memory these instances consume will count towards your cumulative application memory, and will be billed as above. Storage all instances come with ephemeral, non-persistent storage, and so customers are advised to store their data assets on Skyscape Cloud Storage, which currently starts at per GB per month (see the Skyscape Cloud Storage service description). Step 2: Select your partner (optional) Skyscape provides an open-source Cloud Foundry application platform on which developers can deploy, test and scale digital applications. Customers who have (or are developing) in-house skills and experience with compatible Cloud Foundry development frameworks and services (eg IBM Bluemix, Pivotal CF) will benefit from using Skyscape's Private Cloud Foundry directly. Customers expecting a service providing an IaaS or SaaS experience will need to engage a specialist partner to provide training, software development or advisory services. We can introduce customers to partner organisations in our Partner Programme who offer appropriate specialist consulting services in the Digital Marketplace. Step 3: Licensing and subscription (optional) Open-source Cloud Foundry doesn't entitle customers to commercial support; however support is available from the global Cloud Foundry open-source community. Customers who want a commercially supported Cloud Foundry product can engage with a Cloud Foundry consultancy (eg CloudCredo, AnyNines) or commercial vendor (eg IBM Bluemix, Pivotal CF), and arrange to deploy their services on Skyscape s IaaS platform. Document: Skyscape Pricing Guide (SC-GEN-42) Page 26 of 45

27 12. PaaS: Hadoop in the Cloud Skyscape s Hadoop in the Cloud lets customers scale up HDFS storage resources as required, yet retain elasticity around analytics requirements. The table below outlines the charges for provisioning services on the Hadoop Core Platform Medium nodes Large nodes Assured OFFICIAL per TB hour Elevated OFFICIAL per TB hour Assured OFFICIAL per TB hour Elevated OFFICIAL per TB hour Starter Pack Additional slave node(s) Large nodes subject to availability Pricing in the above table is based on GBP ( ) per hour (a part hour is charged as a whole hour and part of 1TB of Hadoop HDFS cluster storage will be rounded up to the next whole TB). Notes: Storage sizes reflect HDFS cluster storage (already includes three HDFS replicas) Storage sizes are stated as raw capacity and might be slightly less Storage is expanded in 2TB (medium) or 6TB (large) blocks Starter pack includes initial 2TB (medium) or 6TB (large) Management Node 1 (Ambari/Gateway) Management Node 2 (NameNode 1) Management Node 3 (NameNode 2) Slave Node 1 (DataNode 1) Slave Node 2 (DataNode 2) Slave Node 3 (DataNode 3) Hadoop Core Platform Minimal Starter Pack Configuration Document: Skyscape Pricing Guide (SC-GEN-42) Page 27 of 45

28 The minimum starter pack configuration we deploy to provide a production-grade Hadoop Core Platform consists of: 3 x management nodes 1 x Ambari Node, 2 x NameNodes 3 x slave nodes minimal* number of nodes required for three-factor data replication to provide the Hadoop cluster with protected persistent HDFS storage * HDFS cluster storage can be expanded beyond the initial three slave nodes as capacity requirements grow (lead times are shown in the Appendix). To ensure your data is constantly accessible, full hourly usage charges will apply to any provisioned Hadoop node regardless of its state (running, shut down, paused). Analytic Engine VMs Customers can deploy and remove VMs to provide Analytic Engine resources as required. These additional VMs sit outside the Hadoop Core Platform but close to the HDFS cluster. They are based on Skyscape Compute as a Service (Production) and charged accordingly. Analytic Tools VMs Customers can deploy and remove VMs to provide Analytic Tools as required. These additional VMs sit independently from the Hadoop in the Cloud product. They are based on Skyscape Compute as a Service (Production) and charged accordingly. No Analytic Engine or Analytic Tools VMs are deployed by Skyscape as part of the default Hadoop in the Cloud Service. Licensing and subscription (optional) Skyscape Hadoop in the Cloud is powered at launch by Hortonworks HDP. Hortonworks HDP is free to use with no limitations or restrictions, but it doesn't entitle customers to Hadoop support from Skyscape beyond reasonable endeavours. Customers can purchase support subscriptions directly from Hortonworks. Skyscape manages the resources required to ensure the availability of our Hadoop Core Platform service, but doesn't manage the analytics or software stacks that sit above. Unless your organisation has embedded Hadoop expertise and experience, we strongly suggest you purchase a support subscription to help you with support and usage issues not provided as standard by our Hadoop Core Platform Service. Until integration with Hadoop distributions other than Hortonworks HDP is in place, customers can deploy on Skyscape s IaaS and manage their cluster directly or via a partner (for example, customers may deploy PivotalHD TM Enterprise edition on Skyscape IaaS and get support directly from Pivotal ). Document: Skyscape Pricing Guide (SC-GEN-42) Page 28 of 45

29 Selecting a partner (optional) Customers who have (or are developing) in-house skills and experience with Hadoop should be able to benefit from using Skyscape Hadoop in the Cloud directly. However, customers requiring a service that provides business intelligence or data analytics will need to engage a specialist partner to build those layers on top of the Skyscape Hadoop in the Cloud stack. Skyscape can introduce customers to partners in our Partner Programme who offer appropriate Specialist Consulting Services through G-Cloud. Customers may also choose to work with a specialist partner for enablement services; or to use software services that need licenses or support subscriptions. For clarity, Skyscape doesn't mandate the use of partners or the requirement to procure licenses/subscriptions. Document: Skyscape Pricing Guide (SC-GEN-42) Page 29 of 45

30 13. SaaS: & Collaboration as a Service Please review the Skyscape & Collaboration as a Service Descriptions for full details of the service including service levels, features, requirements and consumer responsibilities: Step 1: Select desired number of mailboxes and assurance level Assured OFFICIAL Elevated OFFICIAL <499 mailboxes mailboxes mailboxes mailboxes mailboxes Mailboxes The pricing in the above table is based on GBP ( ) per mailbox per month (a part month is charged as a whole month). Step 2: Determine additional storage requirements Mailboxes come with 1GB of storage capacity, additional capacity for mailboxes and archives/journals are charged as detailed in the table below: Additional mailbox storage (per GB per month) Assured OFFICIAL Archive storage (per GB per month) Elevated OFFICIAL Step 3: Select network connectivity In order to use Skyscape & Collaboration as a Service, customers will need to have the appropriate accreditations and connectivity in place. Please refer to section 13, which details the connectivity options available. Data ingestion and extraction For large transfers of data onto the platform, you may want to consider the Skyscape Data Transfer service which provides options for offline data ingest and extraction. Prices for this option are listed in the Additional Services section. Document: Skyscape Pricing Guide (SC-GEN-42) Page 30 of 45

31 14. SaaS: Sync and Share as a Service There are two steps to pricing a Skyscape Sync and Share solution: Step 1: Syncplicity licenses You need to purchase a Syncplicity licence for each named user of the service. Licences can be transferred between users. Number of users Per user, per month* Annual cost per user On-boarding cost * Syncplicity licences are valid for 12 months and are payable annually in advance. The per user, per month pricing is provided for comparison purposes only. UK academic pricing Number of users Per user, per month* Annual cost 25 10,000 From ,710 10,001 25,000 From ,960 25,001 50,000 From ,210 50, ,000 From , , ,000 From , ,001+ Up to ,210 * Syncplicity licences are valid for 12 months and are payable annually in advance. The per user, per month pricing is provided for comparison purposes only. Step 2: Skyscape Cloud Storage Consider the amount of data you wish to store, and the level of resilience it requires (eg 1GB per user at 99.99% resilience). Cloud Storage is purchased at the following rates. Assured OFFICIAL STANDARD service level ENHANCED service level <250TB TB TB 1,000TB PB Pricing is per GB per month. Document: Skyscape Pricing Guide (SC-GEN-42) Page 31 of 45

32 Storage is billed each month based on usage so if you haven't used the storage, you won t be billed for it. The storage tier is based on the average consumption at the end of the month, which is based on daily average measurements. For example, if the volume of customer data peaks on one day during the month at 750TB, but the average across all days in the month is measured at 500TB, billing for that month will be at the 251TB 500TB tier rate. Tier is based on the average consumption at the end of the month based on daily average measurements. For example, if the volume of consumer data peaks on one day during the month at 750TB, but the average across all days in the month is measured at 500TB, the all billing for that month will be based on the 251TB-500TB tier rate. Document: Skyscape Pricing Guide (SC-GEN-42) Page 32 of 45

33 15. Additional services Connectivity Option Notes Price Internet Inbound data transfer Free: 0.00p per GB PSN (Assured) connectivity PSN (Protected) connectivity Outbound data transfer on a shared bandwidth model Unlimited data transfer Access via Skyscape s resilient, scalable PSN Assured connectivity on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. Unlimited data transfer Encrypted access to the PSN Protected service (using the IPED) via Skyscape s resilient, scalable PSN Protected connectivity on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. 0.04p per GB 3,000 per month Data transferred Starter Pack (1TB) 1TB to 20TB Above 20TB 2,500 per month Data transferred Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Price Free 0.25 per GB 0.10 per GB Price 250 per month 1.00 per GB 0.35 per GB 0.15 per GB Unlimited data transfer 3,500 per month Document: Skyscape Pricing Guide (SC-GEN-42) Page 33 of 45

34 Option Notes Price N3 access bandwidth Access via Skyscape s resilient, scalable connectivity to the N3 (NHS National Network) on a shared bandwidth model. Pricing is based on the actual volume of data transferred (outbound) per month. Data transferred Starter Pack (500GB) 501GB to 1TB 1TB to 20TB Above 20TB Price 500 per month 1.00 per GB 0.35 per GB 0.15 per GB Assured inter data centre connectivity Unlimited data transfer Assured inter data centre connectivity uses Skyscape s internet facing inter data centre circuits. Customers can use a site-to-site VPN to suitably encrypt data if required. VM replication bandwidth is included in the price VM. Pricing is based on the actual volume of data transferred (bidirectional) per month. Alternatively, where there are more complex or performance sensitive cross-dc requirements, Customers can pay for an allocation of Skyscape s Assured accredited resilient multi-gigabit inter data centre connections The bandwidth is set and managed by Skyscape based on usage tiers. Pricing is based on the actual volume of data transferred (bidirectional) per month. 3,500 per month 0.04p per GB Data transferred Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Price 175 per month 0.70 per GB 0.25 per GB 0.10 per GB Document: Skyscape Pricing Guide (SC-GEN-42) Page 34 of 45

35 Option Notes Price Elevated inter data centre connectivity HybridConnect IL3 VPN solutions Public internet IP addresses PSN IP addresses Customers use Skyscape s Elevated, accredited and resilient multi-gigabit inter data centre connections. Pricing is based on the actual volume of data transferred (bidirectional) per month. Connectivity is ordered and managed by the customer directly with a Skyscape approved service provider. Connection terminates on a Skyscape router. If customers require inter data centre connectivity, they must procure the same speed connection as their leased line, otherwise speed will be capped. CAPS approved or appropriate CPA assured solutions to be ordered and managed by the customers directly, requiring VPN devices to be hosted within the Skyscape data centre(s). IP Addresses in addition to those provided as standard can be provided. When required, Skyscape can provide PSN IP addresses. Data transferred Starter Pack (250GB) 251GB to 1TB 1TB to 20TB Above 20TB Price 250 per month 1.00 per GB 0.35 per GB 0.15 per GB Per data centre charge: 2,000 one off set-up charge per installation No recurring charge Per data centre charge: 2,000 one off set-up charge per installation 500 per month An admin fee of 20 will be charged for each IP address and addresses can only be bought in blocks of five (usable) ( 100) or 13 (useable) ( 260). This option requires approval from Skyscape. IP addresses will be allocated in blocks of five or more. Skyscape reserves the right to withdraw access to unused IP addresses. Customers must have used 80% of their allocation before requesting more. Please refer to the Skyscape IP guidance document for more details. Available from the Skyscape knowledge centre. There is an admin fee of 20 for each PSN IP address. Customers get one address as standard. Customers that require large pools of PSN IP addresses should request these direct from the PSN authority Document: Skyscape Pricing Guide (SC-GEN-42) Page 35 of 45