Using the Cloud to Drive Revenue in Financial Services/Insurance Fujitsu Alliance with salesforce.com

Transcription

1 Using the Cloud to Drive Revenue in Financial Services/Insurance Fujitsu Alliance with salesforce.com

2 Why Fujitsu? Fujitsu is a large, successful company but without the attitude.. In business for 75 years, more than 30 years in North America World s third-largest IT services provider, with approximately $50.3 Billion in revenue Clients include more than 50% of the Fortune Global 500 Over seven years experience as a strategic salesforce.com Premier Consulting Partner, with more licenses implemented than any other partner One of five salesforce.com Global System Integrators (GSIs) Continuous, ongoing salesforce.com certifications for administrators, consultants, developers and advanced developers Established leader in software-as-a-service (SaaS) consulting and systems integration, with a focus on business value and time-to-market Unique value-add in the areas of business process management (BPM), business intelligence (BI), enterprise resource planning(erp), customer experience management (CEM) and field service Proven experience in the insurance market, with 15 successful Salesforce implementations and counting Global footprint, with SaaS expertise in US, Canada, UK, Japan, Australia, Singapore, Malaysia, South Korea and Indonesia Fujitsu is a large, successful company but without the attitude. We see the whole picture and put you at the center of it. Fujitsu recognizes that the insurance sector of the Financial Services industry is facing a broad range of challenges. These include: Provide a holistic view of your business, eliminating fragmentation and lack of synchronization across business units and regions Standardize business processes, encourage consistent reporting and maintain data quality Increase user adoption and business-wide collaboration Identify and quickly implement new features designed to add business value Onboard new profit centers with different business processes 1

3 Sound familiar? If you have decided that cloud computing may be the answer to your business problems, consider partnering with Fujitsu to benefit from our proven experience in the insurance market. Together, we can maximize the return on your salesforce.com investment. 2

4 Areas of focus Fujitsu focuses on integrating key areas of the insurance business with Salesforce. - Account/agency management Account/agency planning Call report management Territory management Net Promoter score (NPS) Agency appointments/licensing Competitive profiling Opportunity/policy management Submission management Policy renewal management Forecasting/pipeline management Targeting and cross-selling Campaign management Team selling per multi-product submission Claims/litigation management Claims servicing Litigation management Claims vendor management First notice of loss (FNOL) Technology Integration Reporting tools Data enrichment Campaign management 3

5 Fujitsu value-add With Fujitsu, you get experience that counts. We understand your challenges and have developed best practices for the insurance industry that can drive revenue and time-tosuccess, while also reducing costs. Indeed, a dozen or more of the world s leading insurance carriers are already enjoying the high utilization and superior return on investment (ROI) delivered by our unique value-add. For example, Fujitsu can: Build business intelligence (BI) into a Salesforce integration; now, you receive the right reports in the right format at the right time, allowing you can to make timely business decisions and maximize revenue Add business process management (BPM) to Salesforce, allowing you to simplify and visualize all your business processes Integrate the core functionality of Salesforce with pre-configured workflows and back-office applications, enhancing processes such as claims, underwriting, loan processing, property management and onboarding Knowing each customer s insights, wants and needs is critical. Fujitsu can provide the information you need to put your finger on the pulse of revenue generators throughout your entire customer value chain. You don t just get a solution that fixes today s problems; Fujitsu insurance industry solutions are scalable, providing the backbone for future success with no need for additional development. Who knows when you may wish to introduce new products or a new business unit? 4

6 Fujitsu excels at adding functionality to the cloud Process visualization and workflows that continue outside Salesforce Complex business rules Custom user interfaces Mash-ups with external applications Leveraging partner applications Developing custom applications (such as commissions, time-tracking, training) 5

7 Fujitsu delivers 360º view from the cloud A leading property, casualty and general insurance carrier had sales and marketing teams spread across 10 different business units; disparate systems were being used to access account, broker and policy information. As a result, this company only had a fragmented view of their business and interactions with the customer. Fujitsu created a holistic, scalable Salesforce solution that integrated all the company s policy systems and is capable of processing high volumes of data. The company is now able to address changing business needs quickly and confidently, and accommodate new functionality, products and business units without any additional development. As part of this effort, Fujitsu implemented custom integrations between Salesforce and underwriting, policy accounting, BI and marketing automation systems. The result was a robust, seamless platform for managing relationships and reporting on the intra-business unit pipeline. The company now has a 360O view of accounts and brokers, while transparent campaign and opportunity management processes encourage collaboration between business units. 6

8 Fujitsu and salesforce.com Fujitsu offers the best of both worlds A flexible, adaptable local partner with offices and key resources in every major market in North America, backed by strong worldwide alliances and extensive global delivery capabilities. For example, by combining technologies and services that harness the strengths of both companies, Fujitsu and salesforce. com aim to optimize the IT systems of organizations wishing to expand their businesses worldwide or explore ways to accelerate management processes while reducing costs. Web Site: [email protected] 7

9 About salesforce.com salesforce.com is the enterprise cloud computing company The company s Force.com platform helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. The company s portfolio of Salesforce CRM applications, available at has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company s Force.com platform ( helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com s real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. 8

10 About Fujitsu Canada - Fujitsu Canada is the Canadian subsidiary of Fujitsu, the world s third largest IT services provider. It provides a full range of IT services to organizations in all sectors, including system integration and on site/remote outsourcing, as well as services for data centres (applications, operations, infrastructure, customer service, system lifecycle). It also provides business consulting services, customized industry solutions as well as high-performance, high-reliability computing platforms including servers, storage devices, software, point-of-sale systems and mobile devices. For more information, visit 9

11 FUJITSU CANADA Québec: Montréal: Ottawa: Toronto: Mississauga: Regina: Edmonton: Calgary: Vancouver: Victoria: Copyright 2012 Fujitsu Consulting (Canada) Inc. All rights reserved. FPC / Fujitsu and the Fujitsu logo are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. salesforce.com, Force.com and the no software logo are trademarks or registered trademarks of salesforce.com, inc. in the United States and other countries. All other trademarks referenced herein are the property of their respective owners. Product description data represents Fujitsu design objectives and is provided for comparative purposes; actual results may vary based on a variety of factors. Specifications are subject to change without notice.