SIMPLIFY COMPLEXITIES IN YOUR INSURANCE BUSINESS

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1 SIMPLIFY COMPLEXITIES IN YOUR INSURANCE BUSINESS Transform Your Operations for the Future with OneShield Market Solutions Your business is unique. We get it. From regional insurers to MGAs and TPAs to risk pools and workers compensation claims administrators, niche players in specialized insurance sectors face unique challenges and opportunities. They need core systems platforms with the power of enterprise-class software, yet designed to cost-effectively service their unique clients and insureds. OneShield Market Solutions are as unique as your business completely configurable, loaded with enterprise-class features and functions, rapidly deployed, and geared to your specific business model. Your ability to handle complexity is at the very core of your business. Whether it s managing product proliferation, customer acquisitions, rating, underwriting, customized billing or external partners in the marketplace, your core systems technology plays a critical role in your success. OneShield helps position your organization to improve business agility and future growth with transformative core systems solutions. We get it. That s why OneShield s mission is to simplify those complexities with core systems that can transform your business with an abundance of pre-configured features and functions, automation where possible, and the ability to configure the software to how your business works and not the other way around. We listened and we delivered. The functionality, configurability and flexibility of OneShield Market Solutions are critical to the success of many of the insurance industry s leading and fast-growing names. Building on the success of our enterprise solutions, we developed flexible and powerful solutions for niche markets that allow you to leverage cloud-based technologies to ensure a low total cost of ownership. Plain and simple, OneShield Market Solutions will transform your business for the future.

2 ONESHIELD MARKET SOLUTIONS AND SERVICES We deliver more than just superior core software systems for specialized and niche market leaders. We help automate and simplify complexities in your business with targeted solutions, collaborative implementations, built-in rich content, rules and workflows, rapid upgrades, savvy industry advice for optimal ROI, and uncompromising service. OneShield Market Solutions fully supports the transformation of your business at every stage of its evolution. CORE SYSTEM SOFTWARE FOR MANAGING GENERAL AGENCIES A secure, cloud-hosted and configurable end-to-end policy management system that provides the ability to record perspective accounts, manage submissions, rate, generate proposals, track carrier clearance and even bind multiple lines of business for multiple carriers complete with automated workflows and rules designed specifically to meet the needs of today s fast-moving Managing General Agency (MGA). Benefit from a full-featured, enterprise-class MGA software system while reducing your overhead expenses, improving operational efficiencies and service quality, and enhancing your business acquisition capabilities and product speed-to-market. OneShield s MGA solution works the way you do. Straight out of the cloud, you ll have a fully functioning rating, quoting, binding, business development, and policy administration system, including billing, invoicing, document management, and detailed reporting and analysis. For submissions, clearance, quotations, proposal, bind, policy forms, invoicing, and policy management, customizing workflows, business rules, codes, tables, forms and documents to match your processes is straight forward using our toolset. For every business opportunity, there is the ability to set specific rules for carrier agreements, pricing and policy processing. Most important, the Workflow Engine can automate the handling of many stages of the policy, billing lifecycle with custom algorithms, specialty rate handling or integration to your carrier. POLICY CLAIMS BILLING RATING REPORTING & ANALYTICS CLOUD SaaS IMPLEMENTATION SUPPORT CRM LOSS PREVENTION PRODUCTS SERVICES ONESHIELD MARKET SOLUTIONS TRAINING DOCUMENTATION TRANSACTIONAL PLATFORM MGAs TPAs MARKETS TECHNOLOGY WORKFLOW ENGINE INTEGRATION RULES ENGINE RISK POOLS WORKERS COMPENSATION REGIONAL CARRIERS DESIGN CLIENT PORTAL WEB DEPLOYED 2

3 CORE SYSTEM SOFTWARE FOR THIRD PARTY ADMINISTRATORS A secure, cloud-hosted and configurable end-to-end claims administration solution supporting multiple clients, accounts, and lines of business with automated workflows and rules designed specifically to meet the unique needs of Third Party Administrators (TPAs). Benefit from a full-featured, enterprise-class core software system while reducing your overhead expenses, improving your operational efficiencies and service quality, and enhancing your business. OneShield s cloud-based TPA solution works the way you do. Straight out of the cloud, you ll have a fully functioning claims administration system, including account management, TPA billing and time tracking, document management, and detailed reporting and analysis. The system is pre-configured for processing of workers compensation, general liability, property, commercial automobile and specialty lines. From claims intake through to file closure, you can quickly and easily customize workflows, business rules, codes, tables, forms and documents to match your processes. For every engagement, you can set client-specific rules based on service level agreements for managing the number of claims handled, pricing, special notification requirements and unlimited other variables. Most important, you can automate through the Workflow Engine the handling and auditing of all stages of the claim lifecycle. CORE SYSTEM SOFTWARE FOR REGIONAL INSURERS A secure, cloud-hosted and configurable end-to-end policy, claims and billing administration solution supporting carriers, agents, customers and lines of business with automated workflows and rules designed specifically to meet the unique needs of Regional Insurers. Benefit from a full-featured, enterprise-class core software system while reducing your overhead expenses, improving your operational efficiencies and service quality, and enhancing your business acquisition and product speed-to-market. OneShield s cloud-based solution works the way you do. Straight out of the cloud, you ll have a fully functioning rating, quoting, and policy and claims administration system, including billing and time tracking, document management, and detailed reporting and analysis. From carrier submissions to policy renewals, and on to claims intake and file closure, you can quickly and easily customize workflows, business rules, codes, tables, forms and documents to match your processes. For every account or file, you can set specific rules for service level agreements, number of claims handled, pricing, special notification requirements and unlimited other variables. Most important, you can automate through the Workflow Engine the handling and auditing of all stages of the policy lifecycle with custom algorithms, specialty rate handling, unlimited billing plans and unlimited other account-specific procedures. For claim administration, the same workflow engine can streamline the process taking advantage of best practices for efficient and costeffective handling. Workflow ensures the correct person has the needed information at the appropriate stage in claim handling. The integrated Loss Prevention module will also assist underwriters in analyzing the extent of the exposures with an insured, which continues with site surveys and audits during the policy year to ensure adherence to underwriting standards. 3

4 CORE SYSTEM SOFTWARE FOR RISK POOLS A secure, cloud-hosted and configurable end-to-end policy, billing and claims solution for supporting multiple insurers, vendors, insureds, captives and other stakeholders complete with automated workflows and rules designed to meet the specific needs of risk pools. Benefit from a full-featured, enterprise-class risk pools core software system while reducing your overhead expenses, improving operational efficiencies and service quality, and enhancing your business acquisition capabilities and product speed-to-market. OneShield s cloud-based risk pools solution works the way you do. Straight out of the cloud, you ll have a fully functioning rating, quoting, binding, business development, and policy and claims administration system, including billing and time tracking, document management, and detailed reporting and analysis. From submissions to renewals, and on to compliance, contract management and representative compensation, you can quickly and easily customize workflows, business rules, codes, tables, forms and documents to match your processes. For every business opportunity, you can set specific rules for service level agreements, pricing, special notification requirements and unlimited other variables. Most important, you can automate through the Workflow Engine the handling and auditing of many stages of the policy, billing and claims lifecycle with custom algorithms, specialty rate handling, unlimited billing and payment plans, and unlimited other account-specific procedures. CORE SYSTEMS SOFTWARE FOR WORKERS COMPENSATION INSURERS A secure, cloud-hosted and configurable end-to-end claims and policy management solution designed specifically for Workers Compensation insurers and claim administrators. Leverage the power of a full-featured, enterprise-class core software system that enables insurers and administrators to effectively mitigate overall risk exposure and scale easily for profitable growth, while reducing overhead expenses, improving operational efficiencies and service quality to insureds, and enhancing your speed to market. OneShield s cloud-based Workers Compensation solution works the way you do. Straight out of the cloud, you ll have a fully functioning end-to-end software platform, including submissions, rating, quoting, policy management, claim administration, billing and accounts receivable, time tracking, document management, self-serve Web portals, and detailed reporting and analysis. Supported by a highly configurable toolset, this powerful and intuitive solution allows business and technical users to customize workflows, business rules, tables, forms and documents to match your processes. Most important, the workflow engine can automate the handling and auditing of many stages in the Workers Compensation lifecycle, including identifying and preventing fraud while ensuring consistent and exceptional customer service. 4

5 OUR TECHNOLOGY PLATFORM & TOOLS System Technology and Requirements OneShield Market Solutions uses a proven and SAS-70 Type II hosted cloud-based application services platform that allows your business to have a fully-integrated policy management system up-and-running rapidly with minimal resources. Our application platform is developed using Microsoft Visual Studio. Your system requirements, though, are simple any Web-enabled computer or workstation can access your secure and password-protected core system application. Along with a secure URL and login algorithm, each user has a security profile that defines their system access rights and privileges. OneShield Market Solutions can also accommodate clients requesting a local instance of the application, and can provide options for Oracle or Microsoft SQL Server. Additional technical specifications can be provided upon request. OneShield Portal Built-in to each of our Market Solutions are web browser portal capabilities that allow you to provide agents, partners and customers with self-service capabilities, such as payment options and policy information. OneShield Portal allows various end-user roles and permissions to be defined and configured as required. OneShield Market Solutions Designer Included in our core system platform, this metadata-driven tool allows you to configure virtually every aspect of your software application including workflow, product-definition, object model, and user interfaces. OUR SERVICES Implementation & Configuration Support Working closely with client teams, our implementation experts are engaged from the start of your project and up until your solution goes live. We also offer full support in configuring your system to match the needs of your business, including changes to business rules, workflows and other processes and onscreen forms. Training Services OneShield Training is delivered by software and insurance professionals with years of experience as business analysts, underwriters, systems analysts, project managers and developers. Support Services After you go live, we not only provide 24/7 global telephone and help and support to your business and technical users, we aim to continue to educate and enrich your people with knowledge of OneShield s capabilities and up-to-date developments in our product line. 5

6 WHY CHOOSE ONESHIELD? OneShield understands your business offering proven and rapid implementations, complete system configurability, automated processes that simplify your operations, and ready-to-go content, rules and workflows. When we ask clients why they continue to choose OneShield, many say it s the OneShield Experience the positive outcome of working with our people and products, and over a decade s worth of successful implementations. They choose OneShield because we get it. EMPOWER YOUR TEAM With client self-sufficiency and lower total cost of ownership among our chief goals, OneShield s suite of insurance solutions and built-in tools allow your business and technical team members to get their job done swiftly and easily, while also empowering them to configure or change the product definitions, user interface, workflows, rates, rules, forms, and transaction processing methods as needed all without writing a line of code or hiring any outside help. Our unique enterprise-class software architecture easily exchanges data with dozens of third-party applications, and our training and 24/7 global support teams stand ready to provide on-going assistance both during and after implementation. Scalable and customer-centric, OneShield Market Solutions simply works the way you do. WHO IS ONESHIELD, INC.? OneShield, Inc. s sole mission is to reduce the total cost of ownership for P&C and General insurers through core system implementations and legacy system upgrades that offer customer-centric and relevancy-based solutions, and leverage our proven and extensive record of implementation successes. Our portfolio of standalone, subscription-based and cloud-based products include enterprise-class policy management, billing, claims administration, rating, product configuration, and business intelligence and analytic solutions that leverage a tool-based open architecture and single data model platform. Since 1999, our flagship suite OneShield Enterprise has been privileged to provide solutions to many of the biggest and strongest names in the insurance industry, ranging from those with single lines of business to others with multiple products in personal, commercial and specialty markets a combined 44 lines of business in production among clients based around the world. Through OneShield Market Solutions, we provide software solutions that meet the unique needs of important niche sectors, including Managing General Agencies, Third-Party Administrators, Workers Compensation Administrators, risk pools and small to mid-sized market insurers. Every client is different, yet our configurable solutions precisely meet each of their needs. With our corporate headquarters in Marlborough, MA, and global offices in Australia, Canada, India and the United Kingdom, OneShield is committed to supporting clients growth, increasing their speed-to-market, enhancing their internal and external efficiencies, and enabling client self-sufficiency. So, welcome to OneShield. We hope you ll see why OneShield is a leading insurance technology company with the resources and bench strength to transform your business for the future. 6

7 Ready to Transform Your Business? OneShield Insurance Software can lower your Total Cost of Ownership Rapid Implementations Proven Self-Sufficiency Pre-built Content for Commercial, Personal and Specialty Lines Trusted Industry Knowledge, Experience and Support To learn more about how we can help your business succeed, visit oneshield.com or call us tollfree today at To learn more about how we can help your insurance business succeed, visit OneShield Global Corporate Office 62 Forest Street Marlborough, MA United States Australia Level 26, 44 Market Street Sydney NSW 2000, Australia [email protected] OneShield India Pvt Ltd Unit 401, 402, 4th Floor, Tower A Unitech Cyber Park Sector 39 Gurgaon, Haryana Pin [email protected] Canada [email protected] United Kingdom [email protected] OneShield, Inc. All rights reserved.