ABeam CRM Breeze A smooth change of course with noticeable success!

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1 ABeam CRM Breeze A smooth change of course with noticeable success! feat.

2 CRM is getting simple! And more efficient. And cheaper. ABeam Consulting and salesforce.com deliver customized, web-based CRM solutions increasing revenue and decreasing costs With increasing competitive pressure, companies operating with the best customer relationship management have a clear advantage. A sustainable marketing strategy and its consistent adoption of an optimally adjusted and cost efficient CRM solution are becoming the key success factors. Cloud Computing is making the difference during investment. More and more companies are running their processes as business applications worldwide via the internet. Costs for hard- and software, IT management and maintenance are not applicable payments occur via a monthly licensing fee. With short implementation periods, maximum scalability and highest availability, companies are increasing their flexibility and efficiency. Cloud Computing low risk, fast amortization, favorable operation! Short payback period via on demand concept minimizes the implementation risk as early investments are not applicable Liquidity remains in-house No purchase or maintenance of software or hardware Short implementation period (1-3 months) 50-90% faster as previous CRM projects (Triple Tree Survey) Immediate and continuous scalability e.g. due to company growth, more employees, higher transaction volumes, increased product and service offerings, corporate mergers and acquisitions Upgrades inclusive always up-to-date without any additional costs Members of staff are fit for service immediately minimal training effort through intuitive application handling no long and tedious training necessary Why salesforce.com is unique. With the web-based CRM solution of salesforce.com, you can radically customize the user interface without any difficulty due to Point-and-Click-Functionality. In particular, the system offers a client based approach. This means that you can scale existing implementations without causing any high additional costs or long standby times. The regular and essential updates can be made available in real time via an internet browser for any authorized user.

3 FAQ at the beginning of your new CRM course there are questions. What kind of result improvements can you expect from the new system? The application enhances the efficiency in the area of CRM on the one hand with the identification of new revenue and profit potential via ABeam Consulting as well as on the other hand through a fast implementation of a secure and costefficient Cloud Computing solution. To what extent can your company profit? During a one day workshop, ABeam Consulting will support you in the planning of the project scope and budget as well as in the development of a Benefit Case to provide to your management as a reliable decision foundation. How do the integration of existing processes and the migration of data occur in the new system? The best way is with the support of ABeam Consulting. With many years of CRM consulting experience and as a specialized partner of salesforce.com, we know almost all challenges coming with a CRM system implementation. Your advantage: We also know the answers. ABeam CRM Breeze. By using pragmatic tools as well as introducing a clear project scope, realistic time plan and predictable costs based on a reliable project plan, we guarantee a successful and holistic salesforce.com implementation straight from the start. Our solution is scalable and supports the implementation of a standard solution as well as the system adjustment within complex company divisions including template development and global rollout. ABeam Consulting CRM Scoping Workshop the time and cost saving start During a one day workshop, we will define your Benefit Case and project scope. Within our first analysis, we will develop improvement strategies and targets to increase your company value. Based on those targets and the correlated CRM reference processes, you will select the right salesforce.com functionality giving you the best ROI (Return on Investment). GOALS Revenue Growth Grow Existing Customers Profitability Acquire New Customers... ABeam CRM Scoping Workshop: Defined Benefit Case Clear defined Project Scope Maintain Competitive Product Functionality / Usability IMPROVEMENT LEVERS Request and Act on Customer Feedback Improve Product Quality / Reliability Case Management Create Case Capture Case Details Determine Case Attributes Determine Service Organization Assign Case to Queue / User Classify Case Develop Solution Defined Project Plan incl. Time and Resource Planning Estimated Budget for Project Implementation Defined Project Organization... Close Case

4 Clear project scope efficient implementation. ABeam Consulting defines the respective project scope based on six critical dimensions, which can be derived one after another: 1 BUSINESS PROCESSES, which are affected by the project 2 ORGANIZATION involved business divisions, departments, functional areas PROJECT SCOPE 3 4 FUNCTIONAL APPLICATIONS represented salesforce.com applications and modules CHANGE MANAGEMENT AND TRAINING identifies the relevant people and topics for Change Management, the internal communication, the project team as well as the enduser trainings 5 DATA MIGRATION Definition of data objects, which have to be analyzed, customized and implemented into the new system 6 SYSTEM INTEGRATION explains the integration within the complete solution architecture including the description of required interfaces and input-/output diagrams

5 Customer success stories. Company International automotive glass specialist Operating figures 250 Mill. EUR revenue (2009), about 1,600 employees Challenge Solution Benefit Central customer data and information management, Standardization of data maintenance and -archiving, Tracking of customer requests with status Implementation of salesforce.com SFA (Salesforce Automation) based on unlimited scalability, easy availability for use and on-demand-efficiency Sustained prevention of information losses, shorter reaction time and higher transparency within management Company Leading international elevator and escalator manufacturer Operating figures 4,800 Mill. EUR revenue (2009), about 34,000 employees Challenge Solution Benefit Replacing a distribution management system (including SAP integration), which should be made available worldwide within 9 months for more than 2,000 users in 43 countries Implementation of salesforce.com SFA (Salesforce Automation), integrated within an existing SAP solution, including a 360 view on prospects and customers worldwide Implementation time was decreased by 5 months; higher user acceptance and improvement of decision process; ROI should be achieved after 3 years Company German Online Hotel Reservation service provider Operating figures 32 Mill. EUR revenue (2009), about 460 employees Challenge Solution Benefit Enormous business growth after going public; existing IT solution was not able to handle the increasing data volume Implementation of a salesforce.com standard solution for 23 employees of the Acquisitions Individual Hotels team Noticeable faster entry of customer data via the employees; about 3,000 data records per month; up to 30,000 hotel contacts recorded

6 About ABeam Consulting ABeam Consulting provides business transformation services that create strategic advantage, improve business processes, leverage technology innovation, and enhance organizational performance for leading multinational and domestic companies worldwide. ABeam partners with clients to diagnose and solve their real challenges with solutions that combine industry and operational best practices with technical expertise. Pragmatic approaches ensure that clients gain measurable value more quickly. Through the cooperation with salesforce.com, ABeam Consulting is your consulting partner for Cloud Computing (Business processes on the Internet) and CRM (Customer Relationship Management). Headquartered in Tokyo, ABeam s 5,300 professionals serve 700 clients in 21 countries. For more information, please visit About salesforce.com Salesforce.com is the enterprise cloud computing company. Based on salesforce.com s real-time, multitenant architecture, the company s platform and CRM applications ( have revolutionized the way companies collaborate and communicate with their customers. Salesforce.com offers the fastest path to customer success with cloud computing. As of July 31, 2010, salesforce.com manages customer information for approximately 82,400 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Forrester Wave : CRM Suites Customer Service Solutions, Q3 10 Strong Contenders Strong Performers SAP Business All-in-One Oracle Siebel CRM Oracle E-Business Suite CRM Leaders salesforce.com Microsoft Current offering SAP CRM Oracle CRM On Demand Market presence Weak Weak Strategy Strong Source: Forrester Research, Inc. ABeam Consulting Europe B.V. German Branch Martin-Behaim-Str Neu-Isenburg Tel.: Fax: Copyright 2010, ABeam Consulting. All rights reserved. Company and product names mentioned may be trademarks or registered trademarks of their respective owners.

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