Ktimatologio SA «Greek Cadastre IT service management»

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2 Greek Cadastre IT service management E. Lykouropoulos CIO / Ktimatologio SA elykouro@ktimatologio.gr 2

3 Greek Cadastre Definition and project status Definition of cadastre: Organization of legal and spatial information concerning land on a property-centric basis. Digital cadastre implies this information should be organized using Database and GIS technologies Status concerning cadastral information: 20% operational from 2003 on 20% more information is entering operational status in next 2 years 20% more has been procured in % is about to be procured in summer of

4 Technological infrastructure of Greek Cadastre Technology-supported business activities of cadastre Intranet and ERP-MIS: services for company users Cadastre Operation (SPEK): everyday operation of cadastre New surveys: massive collection of rights in new areas Forest maps: clarification of forest maps boundaries Services and products: digital services and data for various users Fees collection management: management of fees for cadastre 4

5 Technological infrastructure of Greek Cadastre Milestones (1) 2000: Operation of a modern company intranet (mail, document management, internet, finance department) 2003: Design and In-house implementation of a web-technology operational IT system for Cadastral Offices ( SPEK as named from greek initials) using traditional and GIS software. 2006: Operation of a disaster recovery facility for SPEK 5

6 Technological infrastructure of Greek Cadastre Milestones (2) 2008: Highly successful cadastral IT and spatial data digitization EU projects Digitization of declaration collection for 107 municipalities through online in-house applications (8 million rights of 5 million people) Acquisition of nation-wide spatial datasets (orthophotos, coastal zones, land consolidation acts) Creation of Hellenic Positioning Service (HePoS) (GPS-based RTK system for very accurate positioning) 2008: Installation of a modern ERP-MIS 2010: Delivery of high-end spatial web-services providing more than 1.5 billion images during the last 3 years (area is 50 times area of Greece or 2 times area of India) with a very-high resolution of 20 cm 6

7 Technological infrastructure of Greek Cadastre Milestones (3) 2011: New in-house web services for publication of new surveys temporary data and for suspension of temporary forest maps, along with capabilities for on-line submission of objections 2012: ITIL education and certification of IT personnel 2012: preparation for the ISO 2000 certification the service for operation of cadastre (SPEK) 7

8 Technological infrastructure of Greek Cadastre Achievements - Awards 2003: European-union experts congratulations for development of SPEK 2009: European-union experts congratulations for development of cadastral applications for citizens and contractors 2011: GIS world leader s ESRI award for special achievements in GIS (USA, July) 2012: BITE awards winner for specially designed applications (Athens, July) concerning the orthophotos web service 2012: Nominated from greek ICT companies association ( SEPE ) as sole Greek public-sector nominee in WITSA international awards (Canada, October) 2013: Spatial web services of Ktimatologio SA are now used daily by more than 500 public sector organizations, millions of citizens and save millions of Euros each year. Same service is used seamlessly in a ministry of environment service helping state gathering more than 800 million Euros out of it. 8

9 Technological infrastructure of Greek Cadastre View of main datacenter IT Division 9

10 Network design of infrastructure 10

11 Architecture of infrastructure 11

12 Orthophoto Services October 2011 IT Division 12

13 Orthophoto Services October 2011 IT Division 13

14 Orthophoto Services 14

15 GIS System for cadastre operation ( SPEK ) Ktimatologio SA «Technological infrastructure of Greek Cadastre» 15

16 Technological infrastructure of Greek Cadastre IT department functional structure Department of Infrastructure Support: Responsible for the operation of core IT infrastructure (11 people) Application Development Department: Responsible for the development of descriptive-data applications and services (9 people) GIS Department: Responsible for the development of GIS applications and services (2 people) Application Support Department: Responsible for supportive tasks in application development (testing, documentation etc) and running (specialized 2 nd level support of application users) (8 people) Total personnel: 30 people 16

17 Service Management Initiative : various SLA-based contracts have been signed with major Greek and international contractors for the support of web services and ERP 2011: initial awareness of ITSMf and ISO through a private sector conference held in Athens 2011: Ktimatologio SA becomes member of ITSMF Hellas 2012: all IT personnel (30 people) attends ITIL foundation courses (Microsoft FOX IT). Leads to certification of key personnel. 2012: SPEK service is selected for certification due to in-house development and service support already in place from 2003 on 2012: From June on Microsoft Hellas helps with preparation for certification and a schedule of 18 months is developed, with initial goal of certification set for December of

18 SPEK Service Summary Operation: since 2003 (more than 1 million lines of code so far) Service Customer: is the Department of Cadastral Operation Users: both Cadastral Office users (~500) and company users (~20) Service location: headquarters and 97 cadastral offices all over Greece Data collected: more than 1.5 million transactions since 2003 Initial cost: ~ euros (Income from fees: 80 million euros) Expansion plan: coverage of whole country by 2020, web services by 2015 Operating hours: 8:00 am 5:30 pm (working days) Underpinning contracts: network service, sw and hw support 18

19 Service Management Initiative 2012: existing software is selected for service management System Center Configuration Manager : will collect the assets used in the spek service and for patch management. System Center Operations Manager: monitoring of the spek service. Will also provide availability and SLA reports and provide the technical components required by capacity management. System Center Orchestrator: automation and workflow creation System Center Data Protection Manager: backup and restore for service continuity and availability. 19

20 Service Management Initiative 2012: existing software is selected for service management System Center Service Manager: for incident, change, release, configuration, service request and problem management. Will also provide SLA reports, trending information. Finally will contain the CMDB and knowledge management. The CMDB will by populated by SCCM, SCOM. The most important tool for service management. Team Foundation Server: will be used with service manager for release management SharePoint Server. For end user portal SQL Server: for reporting purposes 20

21 Service Management Initiative 2013: additional infrastructure is procured for the installation and configuration of software (servers, storage, network equipment) to support ISO Next steps: finalization of documents, software, hardware, procedures, roles and responsibilities is scheduled for the end of 2013 Lessons learned: preparation procedure is a time-consuming task for the personnel of the department, roles are many and need delegation approach, because of critical everyday work of key personnel The experience is fascinating: it helps stabilize and fully document issues, information etc. Is strongly recommended for organizations that develop business-critical services ITSM approach is a well-defined service-oriented approach with many control points and demanding roles and-responsibilities clarification 21

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